CN107911227B - Breakpoint data follow-up method, electronic device and computer-readable storage medium - Google Patents
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Abstract
The invention discloses a method for following up broken point data, which comprises the following steps: step 01, collecting breakpoint data, and configuring breakpoint codes, wherein the breakpoint data is an interrupt signal formed after the operation of a client APP fails, and the breakpoint codes are corresponding breakpoint codes set according to the specific type of the interrupt signal; step 02, judging whether the breakpoint data needs to follow up, if so, entering step 03, otherwise, identifying the type of the breakpoint data, and screening according to the type of the breakpoint data; and step 03, performing follow-up processing on the breakpoint data. The invention provides different follow-up modes aiming at different types of broken point data, and is beneficial to improving the experience effect of using APP by a user and improving the success rate of service handling.
Description
Technical Field
The present invention relates to a breakpoint processing method, and in particular, to a breakpoint data follow-up method, an electronic device, and a computer-readable storage medium.
Background
When a user uses the mobile phone APP, the user often encounters some problems to cause service interruption, namely, a breakpoint is formed, and various processing modes of the user problems are provided, such as an online help page, an intelligent robot customer service, an online manual customer service, a telephone customer service, WeChat guidance, short message guidance and the like. In the breakpoint processing in the prior art, collected breakpoints are mainly temporarily stored in a breakpoint buffer, breakpoint information is gradually released from the breakpoint buffer to a breakpoint processor for processing, the breakpoint processor processes different breakpoints by using the same processing program, and classification processing and targeted processing are not performed on the breakpoints according to different breakpoint types, so that the breakpoint processing efficiency is low.
It is noted that the information disclosed in the background section above is only for enhancement of understanding of the background of the present disclosure, and therefore, may include information that does not constitute prior art that is known to those of ordinary skill in the art.
Disclosure of Invention
The invention aims to provide a breakpoint data follow-up method, an electronic device and a computer readable storage medium, so as to overcome the problems in the prior art to a certain extent.
The invention solves the technical problems through the following technical scheme:
the invention provides a fault data follow-up method, which comprises the following steps:
step 01, collecting breakpoint data, configuring breakpoint codes,
the breakpoint data is an interrupt signal formed after the operation of the client APP fails, and the breakpoint codes are corresponding breakpoint codes set according to the specific type of the interrupt signal;
step 02, judging whether the breakpoint data needs to follow up, if so, entering step 03, otherwise, ending,
identifying the type of the breakpoint data, and screening according to the type of the breakpoint data;
and step 03, performing follow-up processing on the breakpoint data.
Further, the follow-up processing on the fault data in step 03 includes: extracting breakpoint data and configuring a breakpoint data follow-up mode.
Further, the extracting of the breakpoint data comprises: and scanning the breakpoint data to be followed at intervals, and selecting the breakpoint data which is intentionally provided with support by a user.
Furthermore, the follow-up mode of the breakpoint data is configured according to the type of the breakpoint data, and the breakpoint follow-up mode comprises calling, WeChat and short message image-text operation guidance and pushing.
Furthermore, the breakpoint type is a real-time breakpoint, and the follow-up mode of the real-time breakpoint is that a user dials the real-time breakpoint through a telephone and performs image and text operation guidance and pushing by combining WeChat and short message; the breakpoint is a non-real-time breakpoint, and the follow-up mode of the non-real-time breakpoint is WeChat and short message image-text operation guidance push.
Furthermore, the breakpoint is a financial breakpoint, and the financial breakpoint follow-up mode is a manual telephone outgoing call follow-up mode; the breakpoint is non-financial, and the breakpoint follow-up mode is WeChat and short message image-text operation guidance and pushing.
The invention also provides an electronic device, comprising a memory and a processor, wherein the memory is used for storing the broken point data follow-up system executed by the processor, and the broken point data follow-up system comprises:
the breakpoint acquisition module is used for acquiring breakpoint data and setting corresponding breakpoint codes for each type of breakpoint data;
the breakpoint judgment module is used for judging whether the acquired breakpoint data needs system background follow-up processing or not, sending the breakpoint data to the background follow-up processing if the breakpoint data needs the system background follow-up processing, and finishing the follow-up if the breakpoint data does not need the system background follow-up processing;
and the breakpoint processing module is used for extracting the breakpoint data needing follow-up processing and configuring the follow-up mode according to different breakpoint types.
Further, the judgment module comprises a breakpoint identification submodule and a breakpoint screening submodule, the breakpoint identification submodule is used for identifying whether the breakpoint data belongs to a type needing follow-up, and setting a label for the breakpoint data needing follow-up, and the breakpoint screening submodule is used for selecting the breakpoint data with the label and sending the selected breakpoint data to the breakpoint processing module.
Further, the breakpoint processing module includes: the system comprises a breakpoint extraction submodule and a breakpoint configuration submodule, wherein the breakpoint extraction submodule is used for selecting breakpoint data which is provided with support and is intended by a user from breakpoint data to be follow-up processed at intervals, and the breakpoint configuration submodule is used for configuring different follow-up processing modes according to different types of breakpoint data.
The invention also provides a computer storage medium, wherein the computer readable storage medium stores a breakpoint data following system, and the breakpoint data following system can be executed by at least one processor, so that the at least one processor executes the steps of the breakpoint data following method.
The beneficial effects of the invention include: different follow-up processing modes are set according to different types of breakpoint data, timeliness and effectiveness of breakpoint problem processing are improved, user experience of using APP by a client is improved, and success rate of service handling is improved.
Drawings
FIG. 1 is a flow chart illustrating an embodiment of a breakpoint data follow-up method of the present invention.
FIG. 2 is a block diagram of program modules of an embodiment of the breakpoint data follow-up system of the present invention.
FIG. 3 is a schematic diagram of program modules of yet another embodiment of the breakpoint data follow-up system of the present invention.
FIG. 4 is a schematic diagram of program modules of yet another embodiment of the breakpoint data follow-up system of the present invention.
Fig. 5 is a schematic diagram of a hardware architecture of an embodiment of the electronic device of the present invention.
Detailed Description
Example one
Referring to fig. 1, a method for tracking fault data is shown, which includes the following steps:
and step 01, collecting breakpoint data and configuring breakpoint codes.
In this step, the breakpoint data is an interrupt signal formed after the user fails in the operation of the client APP, and includes an interrupt signal generated when the user directly exits the program, terminates the program, or generates an error code in the case of an incomplete operation, the breakpoint code is a corresponding breakpoint code set according to a specific type of the interrupt signal, the breakpoint code may be an XWID code, and is composed of letters and numbers, for example, the XWID code of the breakpoint that "fails to acquire the short message verification code" may be set to "CRM 0000001", and the XWID code of the breakpoint that "changes the customer profile" may be set to "CRM 001006958640".
Specifically, in the process of using the insurance APP, a user may generate different operation failures on different business module pages, corresponding breakpoint data is generated due to the operation failures, for example, the breakpoint data is generated due to the error of an authentication code or the failure of password resetting when logging in a registration module, and the breakpoint data is generated due to the binding failure or the payment failure of a bank card when logging in an insurance module.
And step 02, judging whether the breakpoint data needs to follow up, if so, entering step 03, and if not, ending.
In the step, the type identification is carried out on the collected broken point data, the broken point data types needing to be followed are screened according to the preset broken point data types needing to be followed, the identification module is used for identifying the collected broken point types and setting labels for the broken point data needing to be followed, the broken point data are sent to the screening module, the screening module selects the broken point data needing to be followed according to the labels and sends the broken point data needing to be followed to the broken point processing module for follow-up processing, and the follow-up processing of the next step is finished for the broken point data needing not to be followed.
Specifically, if the user fails to log in the registration module to generate breakpoint data, the breakpoint formed by the data is identified as a type which does not need to be followed, and if the user generates a breakpoint in the operation of the insurance policy module and the health module, the breakpoint is identified as a type which needs to be followed by the system.
And step 03, performing follow-up processing on the breakpoint data.
In this step, the follow-up processing of the broken point data includes extraction of the broken point data to be followed and configuration of a follow-up mode, and the broken point data to be followed up is large in volume and many in types, so that the broken point data to be followed up is further subdivided.
The extraction of the break point data comprises scanning the break point data to be processed at intervals, selecting the break point data which is intentionally provided with support by a user, for example, the break point data to be extracted is scanned once every 20 seconds by a break point extraction system, preferentially extracting the break point data which is intentionally provided with support by a client and provided by an agent, marking the data with a special mark, and sending the break point data marked with the special mark to a break point configuration submodule.
In other embodiments, the breakpoint extraction system automatically extracts a certain amount of breakpoint data of the time period and sorts the breakpoint data according to the principle of calling from back to front, and meanwhile, if the data of the current time period is not enough to meet the requirement of the agent for calling, the system automatically extracts the data which is not called in the previous time period for supplement.
And the breakpoint follow-up mode is configured according to the type of the breakpoint data, the breakpoint follow-up mode comprises calling, WeChat and short message image-text operation guidance and pushing, if the breakpoint type is a real-time breakpoint, the real-time breakpoint follow-up mode is that a user dials the real-time breakpoint by the telephone, and the image-text operation guidance and pushing are carried out by combining the WeChat and the short message. The processing mode for the real-time breakpoint specifically includes: immediately makes a call to a user, allocates the call to an idle seat, provides operation guidance for the user, pushes image and text operation guidance aiming at WeChat and short message to reach the mobile phone of the user, and can adjust the graphic and text operation guide in real time according to the feedback of the user, the push of the WeChat is to obtain the micro signal of the client from the WeChat public number, then pushing template information to the client by using the public number, wherein the pushing of the short message is that the system directly calls an interface service for sending the short message and sends the short message to the mobile phone number of the user, if the breakpoint type is a non-real-time breakpoint, the follow-up mode of the non-real-time breakpoint is WeChat and short message image-text operation guidance pushing, wherein the real-time and non-real-time breakpoints are determined according to whether the service module generating the breakpoints is the core service or not, if the breakpoints are the breakpoints generated by the core service module, if the breakpoint is a real-time breakpoint, the breakpoint is a non-real-time breakpoint.
Because the users who actually use APP are many, a large amount of breakpoint data that from this produce, and these breakpoint data have the classification of real-time class and non-real-time class, and the breakpoint of real-time class usually derives from the core service module, have vital effect to promoting user experience and improving service quality, should provide timely effectual solution to real-time class breakpoint, consequently, to real-time class breakpoint provide including the phone, the SMS, the multiple follow-up mode cooperation processing of little letter in, promote the user and use the experience effect of APP and improve the business and handle the success rate.
Example two
And step 01, collecting breakpoint data and configuring breakpoint codes.
In this step, the breakpoint data is an interrupt signal formed after the user fails in the operation of the client APP, and includes an interrupt signal generated when the user directly exits the program, terminates the program, or generates an error code in the case of an incomplete operation, the breakpoint code is a corresponding breakpoint code set according to a specific type of the interrupt signal, the breakpoint code may be an XWID code, and is composed of letters and numbers, for example, the XWID code of the breakpoint that "fails to acquire the short message verification code" may be set to "CRM 0000001", and the XWID code of the breakpoint that "changes the customer profile" may be set to "CRM 001006958640".
Specifically, in the process of using the insurance APP, a user may generate different operation failures on different business module pages, corresponding breakpoint data is generated due to the operation failures, for example, the breakpoint data is generated due to the error of an authentication code or the failure of password resetting when logging in a registration module, and the breakpoint data is generated due to the binding failure or the payment failure of a bank card when logging in an insurance module.
And step 02, judging whether the breakpoint data needs to follow up, if so, entering step 03, and if not, ending.
In the step, the type identification is carried out on the collected broken point data, the broken point data types needing to be followed are screened according to the preset broken point data types needing to be followed, the identification module is used for identifying the collected broken point types and setting labels for the broken point data needing to be followed, the broken point data are sent to the screening module, the screening module selects the broken point data needing to be followed according to the labels and sends the broken point data needing to be followed to the broken point processing module for follow-up processing, and the follow-up processing of the next step is finished for the broken point data needing not to be followed.
Specifically, if the user fails to log in the registration module to generate breakpoint data, the breakpoint formed by the data is identified as a type which does not need to be followed, and if the user generates a breakpoint in the operation of the insurance policy module and the health module, the breakpoint is identified as a type which needs to be followed by the system.
And step 03, performing follow-up processing on the breakpoint data.
In this step, the follow-up processing of the broken point data includes extraction of the broken point data to be followed and configuration of a follow-up mode, and the broken point data to be followed up is large in volume and many in types, so that the broken point data to be followed up is further subdivided.
The extraction of the break point data comprises scanning the break point data to be processed at intervals, selecting the break point data which is intentionally provided with support by a user, for example, the break point extraction system scans a break point data pool every 20 seconds, preferentially extracts the break point data which is intentionally provided with support by a client and provided with support by an agent, marks the data with special marks, and sends the break point data with the special marks to a break point configuration submodule.
And a breakpoint follow-up mode is configured according to the type of the breakpoint data, the breakpoint follow-up mode comprises telephone calling, WeChat and short message image-text operation guidance and pushing, if the breakpoint type is a financial breakpoint, the financial breakpoint is as follows: the fund transfer fails, the bank card unbinding fails, and the breakpoint directly flows to the manual call calling; and if the non-financial breakpoints are acquired, pushing the graphic operation guide to the user through the WeChat, otherwise, sending HTML5 graphic and text to link to the mobile phone of the user through the short message, and calling out the user through a manual telephone on the next day under the condition that the user does not click the graphic and text operation guide in the WeChat/short message.
EXAMPLE III
Referring to fig. 2-4, a broken point data tracking system 20 is shown, in this embodiment, the broken point data tracking system 20 is divided into one or more program modules, and the one or more program modules are stored in a storage medium and executed by one or more processors to implement the present invention. The program module referred to in the present invention is a series of computer program instruction segments capable of performing specific functions, and is more suitable for describing the execution process of the breakpoint data tracking system 20 in the storage medium than the program itself, and the following description will specifically describe the functions of each program module in this embodiment:
the breakpoint acquisition module 201 is configured to acquire breakpoint data and set a corresponding breakpoint code for each type of breakpoint data, where the breakpoint data is an interrupt signal formed after a failure of operation of the client APP, and includes an interrupt signal generated when a program directly exits or terminates or an error code is generated in the case of incomplete operation, the breakpoint code is a corresponding XWID code set according to a specific type of the interrupt signal, and the breakpoint acquisition module sends the acquired breakpoint data and the corresponding breakpoint code to the breakpoint determination module 202.
And the breakpoint judgment module 202 is configured to judge whether the acquired breakpoint data needs system background follow-up processing, send the breakpoint data to the background follow-up processing if the breakpoint data needs the system background follow-up processing, and end the follow-up processing if the breakpoint data does not need the system background follow-up processing.
In a preferred embodiment, the determining module 202 includes a breakpoint identifying sub-module 2021 and a breakpoint screening sub-module 2022, where the breakpoint identifying sub-module 2021 is configured to identify whether the breakpoint data belongs to a type that needs to be followed, set a tag for the breakpoint data that needs to be followed, and send the breakpoint data to the screening sub-module, and the breakpoint screening sub-module 2022 is configured to select the breakpoint data with the tag set and send the selected breakpoint data to the breakpoint processing module 203. If the user fails to log in the registration module to generate breakpoint data, the breakpoint formed by the data is identified as a type which does not need to be followed by the identification sub-module, and if the user generates breakpoints in the operation of the insurance policy module and the health module, the breakpoints are identified as the type which needs to be followed by the identification sub-module.
And the breakpoint processing module 203 is configured to extract breakpoint data to be followed, and configure a follow-up mode according to different breakpoint types.
In a preferred embodiment, the breakpoint processing module 203 comprises: a breakpoint extraction sub-module 2031 and a breakpoint configuration sub-module 2032, where the breakpoint extraction sub-module 2031 is configured to select breakpoint data that a user intends to provide support from the breakpoint data to be follow-up processed at intervals, and the breakpoint configuration sub-module 2032 is configured to configure different follow-up processing modes according to different types of breakpoint data. The breakpoint extraction sub-module scans the breakpoint data to be extracted once every 20 seconds, preferentially extracts breakpoint data which the client intends to support the agent, marks the data with a special mark, and sends the specially marked breakpoint data to the breakpoint configuration sub-module 2032.
The breakpoint configuration submodule 2032 is configured to configure follow-up modes for different types of breakpoint data, including call outgoing, WeChat, and short message image-text operation guidance and push, where if the breakpoint type is a real-time breakpoint, the follow-up mode for the real-time breakpoint is a user who dials the real-time breakpoint by the telephone, and performs image-text operation guidance and push by combining the WeChat and the short message. The processing mode for the real-time breakpoint specifically includes: the method comprises the steps of immediately making a call for a user, distributing the call to an idle seat, providing operation guidance for the user, pushing image and text operation guidance aiming at the WeChat and the short message to reach a mobile phone of the user directly, adjusting the image and text operation guidance in real time according to feedback of the user, obtaining a micro signal of a client from a WeChat public number, pushing a template message to the client by using the public number, and directly calling an interface service for sending the short message by a system to send the short message to a mobile phone number of the user. If the breakpoint type is a financial breakpoint, the financial breakpoint is as follows: the fund transfer fails, the bank card unbinding fails, and the breakpoint directly flows to the manual call calling; and if the non-financial breakpoints are acquired, pushing the graphic operation guide to the user through the WeChat, otherwise, sending HTML5 graphic and text to link to the mobile phone of the user through the short message, and calling out the user through a manual telephone on the next day under the condition that the user does not click the graphic and text operation guide in the WeChat/short message.
Example four
Referring to fig. 5, the present embodiment provides an electronic device. Is a schematic diagram of a hardware architecture of an embodiment of the electronic device of the present invention. In the present embodiment, the electronic device 2 is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction. For example, the server may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including an independent server or a server cluster composed of a plurality of servers). As shown, the electronic device 2 includes, but is not limited to, at least a memory 21, a processor 22, a network interface 23, and a breakpoint data follow-up system 20, which may be communicatively coupled to each other via a system bus. Wherein:
the memory 21 includes at least one type of computer-readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a Programmable Read Only Memory (PROM), a magnetic memory, a magnetic disk, an optical disk, etc. In some embodiments, the storage 21 may be an internal storage module of the electronic device 2, such as a hard disk or a memory of the electronic device 2. In other embodiments, the memory 21 may also be an external storage device of the electronic apparatus 2, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like, provided on the electronic apparatus 2. Of course, the memory 21 may also comprise both an internal memory module of the electronic apparatus 2 and an external memory device thereof. In this embodiment, the memory 21 is generally used for storing an operating system installed in the electronic device 2 and various types of application software, such as program codes of the breakpoint data tracking system 20. Further, the memory 21 may also be used to temporarily store various types of data that have been output or are to be output.
The processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 22 is generally configured to control the overall operation of the electronic apparatus 2, such as performing data interaction or communication related control and processing with the electronic apparatus 2. In this embodiment, the processor 22 is configured to run the program codes stored in the memory 21 or process data, for example, run the breakpoint data tracking system 20.
The network interface 23 may comprise a wireless network interface or a wired network interface, and the network interface 23 is generally used for establishing communication connection between the electronic device 2 and other electronic devices. For example, the network interface 23 is used to connect the electronic apparatus 2 to an external terminal through a network, establish a data transmission channel and a communication connection between the electronic apparatus 2 and the external terminal, and the like. The network may be a wireless or wired network such as an Intranet (Intranet), the Internet (Internet), a Global System for mobile communication (GSM), Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Bluetooth (Bluetooth), Wi-Fi, and the like.
It is noted that fig. 5 only shows an electronic device with components 20-23, but it is to be understood that not all of the shown components are required to be implemented, and that more or fewer components may be implemented instead.
In this embodiment, the breakpoint data following system 20 stored in the memory 21 may be further divided into one or more program modules, and the one or more program modules are stored in the memory 21 and executed by one or more processors (in this embodiment, the processor 22) to complete the present invention.
For example, fig. 3 shows a schematic diagram of program modules of a first embodiment of the system 20 for following up broken point data, in this embodiment, the system 20 for following up broken point data can be divided into a broken point collecting module 201, a broken point judging module 202, and a broken point processing module 203. The program modules referred to herein are a series of computer program instruction segments capable of performing specific functions, and are better suited than programs for describing the execution process of the breakpoint data tracking system 20 in the electronic device 2. The specific functions of the program modules 201 and 203 have been described in detail in the third embodiment, and are not described herein again.
EXAMPLE five
The embodiment provides a computer-readable storage medium, in which the breakpoint data following system 20 is stored, and when executed by one or more processors, the breakpoint data following system 20 implements the above-mentioned breakpoint intelligent shunting method or operation of the electronic device.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A breakpoint data follow-up method is characterized by comprising the following steps:
step 01, collecting breakpoint data, configuring breakpoint codes,
the breakpoint data is an interrupt signal formed after the operation of the client APP fails, and the breakpoint codes are corresponding breakpoint codes set according to the specific type of the interrupt signal;
step 02, judging whether the breakpoint data needs to follow up, if so, entering step 03, otherwise, ending,
judging whether the breakpoint data needs to follow up comprises the following steps: identifying the type of the breakpoint data, and screening according to the type of the breakpoint data;
and step 03, performing follow-up processing on the breakpoint data.
2. The method for follow-up of the broken point data according to claim 1, wherein the follow-up processing of the broken point data in step 03 comprises: extracting breakpoint data and configuring a breakpoint data follow-up mode.
3. The breakpoint data following method according to claim 2, wherein the extracting of the breakpoint data includes: and scanning the breakpoint data to be followed at intervals, and selecting the breakpoint data which is intentionally provided with support by a user.
4. The breakpoint data follow-up method according to claim 2, wherein the breakpoint data follow-up mode is configured according to a type of the breakpoint data, and the breakpoint data follow-up mode includes telephone call, WeChat, short message image-text operation guidance and pushing.
5. The breakpoint data follow-up method according to claim 4, wherein the type of the breakpoint data is a real-time breakpoint, and the follow-up mode of the real-time breakpoint is that a user dials the real-time breakpoint through a telephone and performs image and text operation guidance and pushing by combining with WeChat and short message; the breakpoint is a non-real-time breakpoint, and the follow-up mode of the non-real-time breakpoint is WeChat and short message image-text operation guidance push.
6. The breakpoint data follow-up method according to claim 4, wherein the breakpoint is a financial breakpoint, and the financial breakpoint follow-up mode is a manual telephone outgoing call follow-up; the breakpoint is non-financial, and the non-financial breakpoint follow-up mode is WeChat and short message image-text operation guidance and pushing.
7. An electronic device, comprising:
the breakpoint acquisition module is used for acquiring breakpoint data and setting corresponding breakpoint codes for each type of breakpoint data;
the breakpoint judgment module is used for judging whether the acquired breakpoint data needs system background follow-up processing or not, sending the breakpoint data to the background follow-up processing if the breakpoint data needs the system background follow-up processing, and finishing the follow-up if the breakpoint data does not need the system background follow-up processing;
and the breakpoint processing module is used for extracting the breakpoint data needing follow-up processing and configuring the follow-up mode according to different breakpoint types.
8. The electronic device according to claim 7, wherein the breakpoint judgment module comprises a breakpoint identification sub-module and a breakpoint screening sub-module, the breakpoint identification sub-module is configured to identify whether the breakpoint data belongs to a type that needs to be followed, and set a tag for the breakpoint data that needs to be followed, and the breakpoint screening sub-module is configured to select the breakpoint data with the tag set and send the breakpoint data to the breakpoint processing module.
9. The electronic device of claim 7, wherein the breakpoint processing module comprises: the system comprises a breakpoint extraction submodule and a breakpoint configuration submodule, wherein the breakpoint extraction submodule is used for selecting breakpoint data which is provided with support and is intended by a user from breakpoint data to be follow-up processed at intervals, and the breakpoint configuration submodule is used for configuring different follow-up processing modes according to different types of breakpoint data.
10. A computer-readable storage medium, in which a computer program is stored which is executable by a processor for implementing the steps of the breakpoint data follow-up method of any one of claims 1-6.
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| PCT/CN2018/083090 WO2019062082A1 (en) | 2017-09-28 | 2018-04-13 | Breakpoint data following method, electronic device, and computer readable storage medium |
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| CN109615393A (en) * | 2018-10-23 | 2019-04-12 | 平安科技（深圳）有限公司 | The follow-up processing method and processing device of breakpoint |
| CN110084561A (en) * | 2019-03-12 | 2019-08-02 | 平安普惠企业管理有限公司 | Breakpoint follow-up method, electronic device and readable storage medium storing program for executing |
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