CN107909160A - A kind of troublshooting optimization method based on shared bicycle - Google Patents
A kind of troublshooting optimization method based on shared bicycle Download PDFInfo
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- CN107909160A CN107909160A CN201711071092.2A CN201711071092A CN107909160A CN 107909160 A CN107909160 A CN 107909160A CN 201711071092 A CN201711071092 A CN 201711071092A CN 107909160 A CN107909160 A CN 107909160A
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- 238000005457 optimization Methods 0.000 title claims abstract description 17
- 238000012423 maintenance Methods 0.000 claims abstract description 35
- 238000012545 processing Methods 0.000 claims description 16
- 230000004888 barrier function Effects 0.000 claims description 5
- 238000012790 confirmation Methods 0.000 claims description 3
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a kind of troublshooting optimization method based on shared bicycle, comprise the following steps：First, user has found bicycle failure and carries out troublshooting operation in APP clients, and the fault message that APP clients fill in user is uploaded to APP backstages and database；Secondly, maintenance personnel locks bicycle according to the positioner of failure bicycle, determines bicycle failure and uploads bicycle failure qualified information to APP backstages and database by APP clients；Then, the failure qualified information that the fault message and maintenance personnel that APP backstages and database upload user upload carries out contrast interpretation.The fault message that the fault message and maintenance personnel that the present invention can be uploaded user by APP backstages and database upload carries out automatic contrast and judges, so as to optimize the process flow of troublshooting, offers convenience for shared bicycle breakdown maintenance use.
Description
Technical field
The present invention relates to a kind of cloud processing method, more particularly to a kind of troublshooting optimization method based on shared bicycle.
Background technology
Recently as big data, the development of cloud computing, the cloud computing platform based on big data is applied also more and more wider
General, the shared economic following development foundation such as shared bicycle is exactly the application of big data combination automatic business processing.
Shared bicycle can produce the failures such as machinery in long-term use, if cannot be safeguarded in time, in travelling
Danger is produced to user, can also reduce the satisfaction of user and the operation cost of increase enterprise, but since bicycle uses
Region is wide and irregularities, is always a problem to the troublshooting for sharing bicycle therefore.Existing troublshooting flow
In, some users can normally be reported for repairment, some users can carry out malice and report for repairment, if will not deduct shared bicycle after reporting for repairment
Expense so that the maintenance to shared bicycle is made troubles.
The content of the invention
The object of the present invention is to provide a kind of troublshooting optimization method based on shared bicycle, for solving the prior art
In processing to troublshooting the problem of still needing manual operation, causing process cycle and complicated flow, be unfavorable for shared single
The operation maintenance of car, the failure that the fault message and maintenance personnel that can be uploaded user by APP backstages and database upload
Information carries out automatic contrast and judges, so as to optimize the process flow of troublshooting, is brought for shared bicycle breakdown maintenance use
It is convenient.
The present invention is achieved by the following technical programs：
A kind of troublshooting optimization method based on shared bicycle, comprises the following steps：
First, user has found bicycle failure and carries out troublshooting operation in APP clients, and APP clients fill out user
The fault message write is uploaded to APP backstages and database；
Secondly, maintenance personnel locks bicycle according to the positioner of failure bicycle, determines bicycle failure and by APP client
End uploads bicycle failure qualified information to APP backstages and database；
Then, the failure qualified information that the fault message and maintenance personnel that APP backstages and database upload user upload
Contrast interpretation is carried out, when judging result is consistent, APP backstages push confirmation message to the user of troublshooting；Judging result is
When inconsistent, it need to further determine whether the troublshooting for failure bicycle or mistake, such as confirm as non-faulting bicycle, then APP
Backstage to maintenance personnel's pushed information re-start failure bicycle searches and return previous step operate；Such as confirm as the event of mistake
Barrier reports for repairment, then APP backstages push processing information to the user of troublshooting.
A kind of troublshooting optimization method based on shared bicycle as described above, fault message that the user uploads and
The fault message type that maintenance personnel uploads is identical, including tire failure, lock failure, vehicle seat failure, handlebar failure, brake event
Barrier, blockchain failure, treadmill plate failure, vehicle frame failure and other fault messages.
A kind of troublshooting optimization method based on shared bicycle as described above, the APP backstages are used to troublshooting
The credit level that the processing information of family push includes user reduces.
A kind of troublshooting optimization method based on shared bicycle as described above, the user can after finding bicycle failure
The Quick Response Code carried by scanning failure bicycle logs in APP clients.
A kind of troublshooting optimization method based on shared bicycle as described above, if the user of the troublshooting is right
Received processing information has objection, and can log in APP clients and carry out complaint processing.
Compared with prior art, it is an advantage of the invention that：
1st, the present invention is originally the optimized treatment method based on shared bicycle troublshooting, can by APP backstages and database
The fault message uploaded with the fault message for uploading user and maintenance personnel is carried out automatic contrast and judged, so that will in flow
The troublshooting that largely can be voluntarily handled with background system is classified and is identified, saves man power and material, and will be complicated therefore
Barrier reports type for repairment and is solved by contact staff's comparative analysis, is conducive to improve the treatment effeciency and CSAT of troublshooting.
2nd, existing bicycle user can be solved using the method for the present invention and find bicycle failure, sometimes turned a blind eye to, sometimes
The problem of time is deliberately reported for repairment, and escape uses the expense of bicycle, improves the enthusiasm that bicycle user malfunction reports for repairment, so as to be shared list
The processing use of car troublshooting offers convenience, and can also reduce the operating cost of bicycle.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, with reference to embodiment to the present invention
Technical solution be described in detail.
A kind of troublshooting optimization method based on shared bicycle of the present embodiment, comprises the following steps：
First, user has found bicycle failure and carries out troublshooting operation in APP clients, and APP clients fill out user
The fault message write is uploaded to APP backstages and database；
Secondly, maintenance personnel locks bicycle according to the positioner of failure bicycle, determines bicycle failure and by APP client
End uploads bicycle failure qualified information to APP backstages and database；
Then, the failure qualified information that the fault message and maintenance personnel that APP backstages and database upload user upload
Contrast interpretation is carried out, when judging result is consistent, APP backstages push confirmation message to the user of troublshooting；Judging result is
When inconsistent, it need to further determine whether the troublshooting for failure bicycle or mistake, such as confirm as non-faulting bicycle, then APP
Backstage to maintenance personnel's pushed information re-start failure bicycle searches and return previous step operate；Such as confirm as the event of mistake
Barrier reports for repairment, then APP backstages push processing information to the user of troublshooting.
Specifically, the troublshooting optimization method of the present embodiment, it is about common that APP clients can provide cellular network to the user
Networking client reports interface for repairment when enjoying the function, about car of bicycle, and user can input bicycle identification code or scan the two-dimensional code
Troublshooting processing is carried out, maintenance personnel can position the position of bicycle.Below scheme can be specifically sub-divided into when reporting for repairment：User sends out
Existing bicycle troublshooting failure, APP backstages locking bicycle, maintenance personnel find bicycle and obtain fault message, APP backstages and data
Storehouse carries out above- mentioned information on contrast judgement, APP backstages according to handling result to user and maintenance personnel's pushed information and follow-up
Maintenance personnel or user's pushed information handled or appealed, credit grade is viewed to user credit level adjustment, user
Adjust result.
1st, user has found bicycle troublshooting failure, and the premise of this step is that user can be stand-by by APP clients about car
After network about car software is opened at family, into interface is reported for repairment, report interface for repairment and the details reported for repairment, including tire failure, lock are provided
Failure, vehicle seat failure, handlebar failure, brake failure, blockchain failure, treadmill plate failure, vehicle frame failure, other failures, user
One or more of which is selected, alternatively, it is also possible to write other fault types and last time failure photo exactly, repairing information is submitted, uses
Family is terminated using bicycle flow and wouldn't deducted fees, and the bicycle reported for repairment, other users cannot be reported for repairment again；
2nd, APP backstages locking bicycle, according to the use reported situation for repairment and freeze failure bicycle of user, other should on APP backstages
If the user of bicycle uses the bicycle, it will receives prompting bicycle and has reported for repairment, it is impossible to the pushed information used, to protect
The safe to use and CSAT of user；
3rd, maintenance personnel finds bicycle and obtains fault message, determines bicycle failure and registers interface record by bicycle failure
Failure cause, and the letter of the inquiry that the bicycle is nullified in record, APP backstages and database to above-mentioned two side can be used in bicycle
Judgement is compared in breath, if troublshooting is true, will report user for repairment and report personnel for repairment for good will；If bicycle reports failure for repairment
It is inconsistent, bicycle is withdrawn, marks the user as generally reporting personnel for repairment；If it is determined that bicycle does not have failure then to carry out processing of taking pictures, note
Record the position of bicycle and find the time of bicycle, user's mark will be reported for repairment and report user for repairment for malice, while deduct and report user's for repairment
Usage charges and the use for recovering bicycle
For the follow-up process flow of failure, good will can be divided into and report process flow for repairment and maliciously report process flow for repairment,
And it is illustrated below：
First, good will reports process flow for repairment
1st, bicycle M tire faults, pass by user A and find the bicycle, log in mobile phone bicycle app clients, into reporting boundary for repairment
Face, is reporting the numbering of interface input M bicycles for repairment or is scanning the two-dimensional code, tire fault is selected in failure mode, and to tire
Take pictures.
2nd, single car information is freezed in APP backstages according to the bicycle information of troublshooting, if the user of other bicycles
Use the bicycle, it will receive prompting M bicycles reported for repairment, it is impossible to using or report for repairment.
3rd, the bicycle information of APP backstages push troublshooting gives maintenance personnel B, and it is mono- that maintenance personnel B by positioning lock finds M
Car, determines M bicycles fault type and uploads,
4th, APP backstages and database carry out contrast judgement to the user A and maintenance personnel B information uploaded, are passed through according to judgement
Cross and handled, it is that good will is reported for repairment to determine user A, and bicycle is reported for repairment processing information and informs user A by maintenance personnel B, and heightens use
The credit grade of family A；
5th, party A-subscriber know bicycle report for repairment after feedback short message, by mobile phone app, view the credit that oneself uses bicycle
Grade is raised；
2nd, process flow is maliciously reported for repairment
1st, bicycle K is not faulty, passes by user X, logs in mobile phone bicycle app clients, into interface is reported for repairment, is reporting boundary for repairment
The numbering of face input K bicycles scans the two-dimensional code, and tire fault is selected in failure mode, is not taken pictures to tire.
2nd, single car information is freezed in APP backstages according to the bicycle information of troublshooting, if the user of other bicycles
Use the bicycle, it will receive prompting K bicycles reported for repairment, it is impossible to using or report for repairment.
3rd, the bicycle information of APP backstages push troublshooting gives maintenance personnel Y, and it is mono- that maintenance personnel Y by positioning lock finds K
Car, determines K bicycles fault type and uploads,
4th, APP backstages and database carry out contrast judgement to the user X and maintenance personnel Y information uploaded, due to both
Fault message is inconsistent, by user X labeled as the malice person of reporting for repairment, while process flow is pushed to user X, and maintenance personnel
The phone of Y leaves user for, to feed back；
5th, user X receives information reminding, it is found that the position of bicycle in process flow is not met with the place reported for repairment, lead to immediately
The phone crossed in processing information feeds back to maintenance personnel Y, and maintenance personnel Y receives feedback phone and records, it is believed that user X is not disliked
Meaning is reported for repairment, and decision is not adjusted the bicycle of user X using credit grade, and the information do not adjusted a wage scale is pushed to user X；
6th, X user knows that bicycle using the short message do not adjusted a wage scale, by mobile phone app clients, views oneself and uses bicycle
Credit grade do not change.
The technology contents of the not detailed description of the present invention are known technology.
Claims (5)
1. a kind of troublshooting optimization method based on shared bicycle, it is characterised in that comprise the following steps：
First, user has found bicycle failure and carries out troublshooting operation in APP clients, and APP clients fill in user
Fault message is uploaded to APP backstages and database；
Secondly, maintenance personnel locks bicycle according to the positioner of failure bicycle, determines bicycle failure and by APP clients
Leaflet car failure qualified information to APP backstage and database；
Then, the failure qualified information that the fault message and maintenance personnel that APP backstages and database upload user upload carries out
Interpretation is contrasted, when judging result is consistent, APP backstages push confirmation message to the user of troublshooting；Judging result is to differ
During cause, it need to further determine whether the troublshooting for failure bicycle or mistake, such as confirm as non-faulting bicycle, then APP backstages
To maintenance personnel's pushed information re-start failure bicycle search and return previous step operation；Such as confirm as the failure report of mistake
Repair, then APP backstages push processing information to the user of troublshooting.
A kind of 2. troublshooting optimization method based on shared bicycle according to claim 1, it is characterised in that the use
The fault message that family uploads is identical with the fault message type that maintenance personnel uploads, including tire failure, lock failure, vehicle seat event
Barrier, handlebar failure, brake failure, blockchain failure, treadmill plate failure, vehicle frame failure and other fault messages.
3. a kind of troublshooting optimization method based on shared bicycle according to claim 1, it is characterised in that described
The credit level that APP backstages include user to the processing information that troublshooting user pushes reduces.
A kind of 4. troublshooting optimization method based on shared bicycle according to claim 1, it is characterised in that the use
The Quick Response Code that family finds to carry by scanning failure bicycle after bicycle failure logs in APP clients.
A kind of 5. troublshooting optimization method based on shared bicycle according to claim 1, it is characterised in that the event
If hindering the user reported for repairment to have objection to received processing information, APP clients can be logged in and carry out complaint processing.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711071092.2A CN107909160A (en) | 2017-11-03 | 2017-11-03 | A kind of troublshooting optimization method based on shared bicycle |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201711071092.2A CN107909160A (en) | 2017-11-03 | 2017-11-03 | A kind of troublshooting optimization method based on shared bicycle |
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| Publication Number | Publication Date |
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| CN107909160A true CN107909160A (en) | 2018-04-13 |
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| CN201711071092.2A Pending CN107909160A (en) | 2017-11-03 | 2017-11-03 | A kind of troublshooting optimization method based on shared bicycle |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111369015A (en) * | 2018-12-26 | 2020-07-03 | 北京骑胜科技有限公司 | Vehicle repair reporting method and system |
| CN111461361A (en) * | 2020-03-31 | 2020-07-28 | 深圳市元征科技股份有限公司 | Tire management method, system, device and computer readable storage medium |
| CN111985589A (en) * | 2020-08-26 | 2020-11-24 | 广州南沙珠江啤酒有限公司 | Movable equipment management system based on code scanning positioning |
| CN112036584A (en) * | 2020-07-30 | 2020-12-04 | 摩拜(北京)信息技术有限公司 | Vehicle fault report processing method, user terminal and server |
| CN116112532A (en) * | 2023-01-12 | 2023-05-12 | 中国联合网络通信集团有限公司 | Shared bicycle fault processing method, mobile terminal and shared bicycle operation server |
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| CN101038236A (en) * | 2007-02-12 | 2007-09-19 | 浙江大学 | Practical training system for detecting failure of automobile automatic speed changing box and method thereof |
| US20150379480A1 (en) * | 2014-06-05 | 2015-12-31 | Matthias Taplan | Method and System for Repair and / or Maintenance of Bicycles |
| CN106447052A (en) * | 2016-08-31 | 2017-02-22 | 杭州金通公共自行车科技股份有限公司 | Malfunction service method for public bicycles |
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2017
- 2017-11-03 CN CN201711071092.2A patent/CN107909160A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101038236A (en) * | 2007-02-12 | 2007-09-19 | 浙江大学 | Practical training system for detecting failure of automobile automatic speed changing box and method thereof |
| US20150379480A1 (en) * | 2014-06-05 | 2015-12-31 | Matthias Taplan | Method and System for Repair and / or Maintenance of Bicycles |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111369015A (en) * | 2018-12-26 | 2020-07-03 | 北京骑胜科技有限公司 | Vehicle repair reporting method and system |
| CN111461361A (en) * | 2020-03-31 | 2020-07-28 | 深圳市元征科技股份有限公司 | Tire management method, system, device and computer readable storage medium |
| CN112036584A (en) * | 2020-07-30 | 2020-12-04 | 摩拜(北京)信息技术有限公司 | Vehicle fault report processing method, user terminal and server |
| CN111985589A (en) * | 2020-08-26 | 2020-11-24 | 广州南沙珠江啤酒有限公司 | Movable equipment management system based on code scanning positioning |
| CN116112532A (en) * | 2023-01-12 | 2023-05-12 | 中国联合网络通信集团有限公司 | Shared bicycle fault processing method, mobile terminal and shared bicycle operation server |
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