CN107864302B - Telephone sales service method, device and system - Google Patents
Telephone sales service method, device and system Download PDFInfo
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- CN107864302B CN107864302B CN201711172356.3A CN201711172356A CN107864302B CN 107864302 B CN107864302 B CN 107864302B CN 201711172356 A CN201711172356 A CN 201711172356A CN 107864302 B CN107864302 B CN 107864302B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
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- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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Abstract
The embodiment of the invention provides a telephone sales service method, a telephone sales service device and a telephone sales service system. The method is applied to at least one front-end system, the at least one front-end system is respectively connected with at least one first system, the front-end systems correspond to the first systems one to one, each front-end system is connected with a second system, and the method comprises the following steps of: the method comprises the steps that a front-end system receives a service message sent by a first system, wherein the service message comprises a target message and at least one target service number; the front-end system determines a target interface address corresponding to a target service number according to a first service list in the front-end system, wherein the first service list comprises service numbers of all interfaces in the second system and corresponding interface addresses; and the front-end system sends the target message to the second system through the interface corresponding to the target interface address. The front-end system added in the embodiment of the invention can unify all interfaces of the system, thereby facilitating service calling.
Description
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to a telephone sales service method, device and system.
Background
Fig. 1 is a schematic structural diagram of a conventional telemarketing service system according to an embodiment of the present invention. When the existing telephone sales service system cooperates with a third-party organization to perform telephone sales service, for convenience of explanation, as shown in fig. 1, by setting a plurality of external network telemarketing insurance policy service systems 1, the external network telemarketing insurance policy service systems respectively adopt private lines to be connected with a plurality of external network telephone sales systems 2 corresponding to the external network telemarketing insurance policy service systems one by one, so as to submit information such as insurance policies, and then the external network telemarketing insurance policy service systems 1 connected with each other transmit the information of the insurance policies to an internal network core system 3, so that the internal network core system 3 can perform subsequent operation processing such as verification and insurance acceptance according to the information of the insurance policies.
However, no matter the third party organization adopts a private line or deploys the policy information on the public network, the external network telephone sales system 1 deployed on the external network environment cannot directly access the internal network electric marketing policy service system 4 deployed on the internal network environment. Therefore, the electricity marketing insurance policy service systems (1 and 4) are changed from one set to a plurality of sets, and the cost of subsequent operation and maintenance and the difficulty of system upgrading are increased.
Disclosure of Invention
The embodiment of the invention provides a telephone sales service method, a telephone sales service device and a telephone sales service system, which aim to solve the problems of increased operation and maintenance cost and difficult system upgrading caused by adding a plurality of sets of electric sales insurance policy service systems in the conventional telephone sales service system.
In a first aspect, an embodiment of the present invention provides a telemarketing service method, applied to at least one front-end system, where the at least one front-end system is connected to at least one first system, the front-end systems are in one-to-one correspondence with the first systems, and each front-end system is connected to a second system, and for any front-end system, the method includes:
the front-end system receives a service message sent by the first system, wherein the service message comprises a target message and at least one target service number;
the front-end system determines a target interface address corresponding to the target service number according to a first service list in the front-end system, wherein the first service list comprises the service numbers of all interfaces in the second system and the corresponding interface addresses;
and the front-end system sends the target message to the second system through an interface corresponding to the target interface address.
Optionally, the first system comprises an external network telemarketing system, and the second system comprises an internal network telemarketing insurance policy service system.
Optionally, the method further comprises:
the front-end system acquires a second service list of the second system, wherein the second service list comprises service numbers and corresponding interface addresses of all current interfaces in the second system;
and the front-end system updates the first service list according to the second service list, so that the first service list and the second service list are kept consistent.
Optionally, before the front-end system passes through the interface corresponding to the target interface address, the method further includes:
the front-end system judges whether an interface corresponding to the target interface address is arranged in the intranet electric sales insurance policy service system;
and when the front-end system determines that the interface corresponding to the target interface address is arranged in the intranet electric expense insurance policy service system, the front-end system sends the target message to the intranet electric expense insurance policy service system through the interface corresponding to the target interface address.
Optionally, when the front-end system determines that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, the method includes:
and the front-end system sends the target message to the other systems through the interface corresponding to the target interface address.
Optionally, each interface in the intranet electric marketing policy service system includes: at least one of a self-core interface, a delivery interface, and a receive core interface.
In a second aspect, an embodiment of the present invention provides a front-end system, where at least one front-end system is connected to at least one first system, the front-end systems correspond to the first systems one to one, and each front-end system is connected to a second system, where any front-end system includes:
a receiving module, configured to receive a service message sent by the first system, where the service message includes a target packet and at least one target service number;
a determining module, configured to determine, according to a first service list in the pre-configured system, a target interface address corresponding to the target service number, where the first service list includes service numbers of all interfaces in the second system and corresponding interface addresses;
and the sending module is used for sending the target message to the second system through the interface corresponding to the target interface address.
Optionally, the first system comprises an external network telemarketing system, and the second system comprises an internal network telemarketing insurance policy service system.
Optionally, the front-end system further comprises:
the receiving module is further configured to obtain a second service list of the second system, where the second service list includes service numbers and corresponding interface addresses of all current interfaces in the second system;
and the updating module is used for updating the first service list according to the second service list so that the first service list and the second service list keep consistent.
Optionally, the front-end system further comprises:
the judging module is used for judging whether the interface corresponding to the target interface address is arranged in the intranet electric expense insurance policy service system or not before the front-end system passes through the interface corresponding to the target interface address;
the sending module is specifically configured to, when it is determined that the interface corresponding to the target interface address is set in the intranet electric sales insurance policy service system, send the target packet to the intranet electric sales insurance policy service system by the front-end system through the interface corresponding to the target interface address.
Optionally, the sending module is further specifically configured to, when it is determined that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, send the target packet to the other systems through the interface corresponding to the target interface address by the front-end system.
Optionally, each interface in the intranet electric marketing policy service system includes: at least one of a self-core interface, a delivery interface, and a receive core interface.
In a third aspect, an embodiment of the present invention provides a telemarketing service system, including: the system comprises at least one first system, at least one second system and at least one front system, wherein the at least one front system is respectively connected with the at least one first system, the front systems correspond to the first systems one by one, and each front system is connected with the second system.
In a fourth aspect, an embodiment of the present invention provides a front-end system, including:
a processor; and
a memory for storing executable instructions of the processor;
wherein the processor is configured to perform the telemarketing services method described above via execution of the executable instructions, the method comprising:
the front-end system receives a service message sent by the first system, wherein the service message comprises a target message and at least one target service number;
the front-end system determines a target interface address corresponding to the target service number according to a first service list in the front-end system, wherein the first service list comprises the service numbers of all interfaces in the second system and the corresponding interface addresses;
and the front-end system sends the target message to the second system through an interface corresponding to the target interface address.
Optionally, the first system comprises an external network telemarketing system, and the second system comprises an internal network telemarketing insurance policy service system.
Optionally, the method further comprises:
the front-end system acquires a second service list of the second system, wherein the second service list comprises service numbers and corresponding interface addresses of all current interfaces in the second system;
and the front-end system updates the first service list according to the second service list, so that the first service list and the second service list are kept consistent.
Optionally, before the front-end system passes through the interface corresponding to the target interface address, the method further includes:
the front-end system judges whether an interface corresponding to the target interface address is arranged in the intranet electric sales insurance policy service system;
and when the front-end system determines that the interface corresponding to the target interface address is arranged in the intranet electric expense insurance policy service system, the front-end system sends the target message to the intranet electric expense insurance policy service system through the interface corresponding to the target interface address.
Optionally, when the front-end system determines that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, the method includes:
and the front-end system sends the target message to the other systems through the interface corresponding to the target interface address.
Optionally, each interface in the intranet electric marketing policy service system includes: at least one of a self-core interface, a delivery interface, and a receive core interface.
In a fifth aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, the computer program, when executed by a processor, implementing the telemarketing service method as described above.
The method receives a service message sent by a first system through a front-end system, wherein the service message comprises a target message and at least one target service number, and then determines a target interface address corresponding to the target service number according to the target service number and a first service list stored by the device. And then, the target message can be sent to the second system through the interface corresponding to the target interface address, and the second system carries out the subsequent service processing process. The front-end system in the embodiment of the invention can call the interfaces of different systems according to different service types, realize the unification of all the interfaces of different systems, and realize various different service processes.
Drawings
Fig. 1 is a schematic structural diagram of a conventional telemarketing service system according to an embodiment of the present invention;
FIG. 2 is a first flowchart of a telemarketing service method provided by an embodiment of the present invention;
FIG. 3 is a second flowchart of a telemarketing service method provided by an embodiment of the present invention;
fig. 4 is a flowchart of a telemarketing service method according to an embodiment of the present invention;
fig. 5A is a first schematic structural diagram of a front-end system according to an embodiment of the present invention;
fig. 5B is a schematic structural diagram of a front-end system according to an embodiment of the present invention;
fig. 5C is a schematic structural diagram of a front-end system according to an embodiment of the present invention;
fig. 6A is a first schematic structural diagram of a telemarketing service system according to an embodiment of the present invention;
fig. 6B is a schematic structural diagram of a telemarketing service system according to an embodiment of the present invention;
fig. 7 is a fourth schematic structural diagram of the front-end system according to the embodiment of the present invention.
Detailed Description
As shown in fig. 1, the existing telephone sales service system may further include at least one intranet telephone sales system 5 in an intranet environment, and each intranet telephone sales system 5 may send information of a policy to the intranet telemarketing policy service system 4, and then the intranet telemarketing policy service system 4 transmits the information of the policy to the intranet core system, so that the intranet core system 3 may perform subsequent operation processing such as verification and underwriting according to the information of the policy. The intranet core system 3 may be any one of an insurance policy management system, a two-core system and a policy printing system. The present embodiment does not limit the specific type of the intranet core system 3.
Further, with reference to fig. 1, when the existing telemarketing service system is added to a third-party organization, multiple sets of external network telemarketing insurance policy service systems 1 need to be added, which increases the cost of subsequent operation and maintenance of the system and also increases the difficulty of upgrading the system each time. Moreover, each time the external grid power marketing insurance policy service system 1 performs operations such as data inquiry, it needs to acquire the data from the database 41 of the internal grid power marketing insurance policy service system 4, which causes a great stress on the database. Moreover, the interfaces of the multiple sets of external network electric marketing policy service systems 1 are more, which is inconvenient for calling the systems.
Further, based on the above problems of the existing telemarketing service system, in the embodiment of the present invention, the front end system may be adopted to uniformly invoke interfaces of the intranet telemarketing insurance policy service system and/or other systems according to different service types to solve the above problems. The other systems in the embodiment of the present invention may be premium trial systems, and the embodiment of the present invention does not limit specific types of the other systems.
Fig. 2 is a first flowchart of a telemarketing service method according to an embodiment of the present invention. The telephone sales service method of the embodiment of the invention is applied to at least one front-end system, the at least one front-end system is respectively connected with at least one first system, the front-end systems correspond to the first systems one by one, and each front-end system is connected with a second system. As shown in fig. 2, for any front-end system, the telemarketing service method of the embodiment of the present invention may include:
s101, a front-end system receives a service message sent by a first system, wherein the service message comprises a target message and at least one target service number.
Specifically, the first system in the embodiment of the present invention may be an external network telephone sales system, or may be another system. The service message is a message which is generated by the first system to the front-end system according to the service type, namely the service message can be a message which is sent to the front-end system by the external network telephone sales system according to the service type, can also be a message which is sent to the front-end system by other systems according to the service type, and can also be a message which is sent to the front-end system by the external network telephone sales system and other systems together according to the service type. The embodiment of the invention does not limit the specific storage form of the service message.
Further, the service message includes a target message and at least one target service number, the target message may be information such as the content of the policy, and the target service number is a number obtained by encoding in advance according to the service types of all interfaces in the intranet charge-off policy service system and/or other systems. The embodiment of the invention does not limit the specific form and number of the service numbers.
S102, the front-end system determines a target interface address corresponding to a target service number according to a first service list in the front-end system, wherein the first service list comprises service numbers of all interfaces in the second system and corresponding interface addresses.
Specifically, the second system in the embodiment of the present invention may be an intranet power marketing insurance policy service system, and may also be another system. The pre-system stores a first service list, where the first service list includes service codes and corresponding interface addresses of all interfaces in the second system, that is, the first service list may include service numbers and interface addresses corresponding to all interfaces in the intranet electric sales insurance policy service system and other systems. The embodiment of the present invention does not limit the specific storage form of the second service list stored in the front-end system. Moreover, no matter for the intranet electric sales insurance policy service system or other systems, the service numbers in the first service list correspond to the corresponding interface addresses one to one, and the interface addresses corresponding to all the interfaces are unique, so that the interface corresponding to the target interface address can be determined according to the target service number in the embodiment of the invention.
Further, when the pre-system receives the target service number in the service message, the pre-system can judge whether the target service number exists according to the first service list of the pre-system, so as to determine the target interface address corresponding to the target service number, and then determine the corresponding interface according to the target interface address.
Further, the service types corresponding to all the interfaces of the second system are multiple, and when the second system is an intranet charge-off policy service system, the intranet charge-off policy service system in the embodiment of the present invention may also be divided into multiple interfaces according to the service types. The embodiment of the invention does not limit the specific service types and the number of the interfaces of the intranet electric sales insurance policy service system. Optionally, each interface in the intranet electric marketing policy service system includes: at least one of a self-core interface, a delivery interface, and a receive core interface. Specifically, in the embodiment of the present invention, the service codes corresponding to the interfaces are different. For example, the embodiment of the present invention may set the service number of the self-core interface to P001, the service number of the transaction interface to P002, the service number of the receiving core interface to P003, and the service numbers of the other interfaces to PXXX, etc. In the embodiment of the present invention, when the other system is a premium trial system, the service code of the interface thereof may be set to C001.
S103, the front-end system sends the target message to the second system through the interface corresponding to the target interface address.
Specifically, in the embodiment of the present invention, when the front-end system determines the interface corresponding to the target interface address through the target service number, the target packet may be sent to the second system through the interface, so that all interfaces of the second system are unified, and the interface of the second system can be called according to the actual service type to complete the corresponding service process.
The telephone sales service method provided by the embodiment of the invention receives the service message sent by the first system through the front-end system, wherein the service message comprises the target message and at least one target service number, and then determines the target interface address corresponding to the target service number according to the target service number and the first service list stored by the front-end system. And then, the target message can be sent to the second system through the interface corresponding to the target interface address, and the second system carries out the subsequent service processing process. The front-end system in the embodiment of the invention can call the interfaces of different systems according to different service types, realize the unification of all the interfaces of different systems, and realize various different service processes.
On the basis of the above embodiment, a technical solution of the method embodiment shown in fig. 2 is explained in detail.
First, the first system and the second system may include systems of various service types, and may be particularly applied to an intranet environment and may also be applied to an extranet environment. The embodiment of the present invention is not limited thereto. Optionally, the first system comprises an external network telemarketing system and the second system comprises an internal network telemarketing policy service system. Specifically, the front-end system can receive service information sent by the external network telephone sales system, and an interface corresponding to a target interface address of the internal network electric sales insurance policy service system is determined according to a target service number in the service information, so that a target message in the service information is sent to the internal network electric sales insurance policy service system through the interface, and then the internal network electric sales insurance policy service system performs subsequent flow processing to complete the whole process of telephone sales service. The front-end system can not only unify all interfaces of the network electricity sales insurance policy service system, so that only one set of the internal network electricity sales insurance policy service system is provided, thereby solving the problem that the operation and maintenance cost is improved due to the addition of a plurality of sets of electricity sales insurance policy service systems in the existing telephone sales service system, but also avoiding directly accessing the database of the internal network electricity sales insurance policy service system, relieving the pressure of the database and facilitating the internal network electricity sales insurance policy service system to complete the subsequent service process.
Secondly, since the number of the interfaces of the second system can be modified manually, in order to ensure that the front-end system can call all the interfaces in the second system, in combination with fig. 3, in the embodiment of the present invention, the second service list of the front-end system itself needs to be updated according to the current interface state of the second system. Fig. 3 is a second flowchart of a telemarketing service method provided in an embodiment of the present invention, and as shown in fig. 3, the telemarketing service method in an embodiment of the present invention may include:
s201, the front-end system acquires a second service list of the second system, wherein the second service list comprises service numbers and corresponding interface addresses of all current interfaces in the second system.
Specifically, in the embodiment of the present invention, the front-end system can periodically or aperiodically acquire the service numbers and interface addresses of all current interfaces of the second system. In the embodiment of the invention, the acquisition time can be set according to actual experience, and can be acquired once at an interval of 1 hour or irregularly. The embodiment of the present invention is not limited thereto.
In one aspect, when an interface is added to the second system, all interfaces of the second system include an initial interface and an added interface, and a service number and a corresponding interface address of the initial interface and a service number and a corresponding interface address of the added interface of the second system may be stored in the second service list. The embodiment of the present invention does not limit the specific storage form of the second service list.
On the other hand, when the interfaces are deleted in the second system, all the interfaces of the second system are deleted interfaces, and the service numbers and the corresponding interface addresses of all the deleted interfaces of the second system may be stored in the second service list. The embodiment of the present invention does not limit the specific storage form of the second service list.
S202, the front-end system updates the first service list according to the second service list, so that the first service list is consistent with the second service list.
In particular, the head-end system may automatically update its first list based on the second service list of the second system. When the second system comprises the intranet electric marketing insurance policy service system, the front-end system can also dynamically acquire a service list of the intranet electric marketing insurance policy service system, so that the service list of the front-end system can be consistent with the service list of the intranet electric marketing insurance policy service system. When the second system comprises other systems, the front-end system can also dynamically acquire the service lists of the other systems, so that the service list of the front-end system can be consistent with the service lists of the other systems. When the second system comprises the intranet electric marketing insurance policy service system and other systems, the front-end system can also dynamically acquire the service lists of the intranet electric marketing insurance policy service system and other systems, so that the service lists of the front-end system can be consistent with the service lists of the intranet electric marketing insurance policy service system and other systems.
Furthermore, the front-end system can update the first service list of the front-end system according to the second service list, and add or delete the service numbers and the corresponding interface addresses in the first service list of the front-end system, so that whether the second system modifies the number of the interfaces can be found, the first service list and the second service list are kept consistent, different types of service processing is facilitated, the automatic update of the service list of the front-end system is realized, and the cost of subsequent maintenance is saved.
Finally, in the embodiment of the present invention, S103 in fig. 2 is before the front-end system passes through the interface corresponding to the target interface address, when the target service number includes one or more target service numbers, the front-end system may determine one or more target interface addresses according to each target service number, and since the interface corresponding to the target interface address is unique, the front-end system may determine the specific location where each interface is set according to the target interface address.
When the front-end system determines that the second system comprises the intranet electric sales insurance policy service system and other systems which are provided with interfaces according to the target interface address, the front-end system can call the intranet electric sales insurance policy service system and other systems at the same time.
When the target service number includes one, the interface may be provided in the intranet sales insurance policy service system, or in another system. With reference to fig. 4, the specific location of the interface corresponding to the address of the setting target interface is determined in the embodiment of the present invention. Fig. 4 is a flowchart of a third method for telemarketing service according to an embodiment of the present invention, and as shown in fig. 4, the telemarketing service method according to the embodiment of the present invention may further include:
s301, the front-end system receives a service message sent by the first system, wherein the service message comprises a target message and at least one target service number.
S302, the front-end system determines a target interface address corresponding to the target service number according to a first service list in the front-end system, wherein the first service list comprises the service numbers of all interfaces in the second system and the corresponding interface addresses.
S301 and S302 are similar to S101 and S102 in the embodiment of fig. 2, and are not described herein again.
S303, the front-end system judges whether the interface corresponding to the target interface address is arranged in the internal network electric expense insurance policy service system. If yes, go to S304; if not, S305 is executed.
And S304, the front-end system sends the target message to the intranet electric expense insurance policy service system through an interface corresponding to the target interface address.
S305, the front-end system sends the target message to other systems through the interface corresponding to the target interface address.
Specifically, in the embodiment of the present invention, the interface of the intranet electric sales insurance policy service system and the interfaces of other systems are preset, and the interface corresponding to the target interface address is unique, so that the front-end system can determine whether the intranet electric sales insurance policy service system or other systems are set through the interface corresponding to the target interface address.
When the intranet electric sales insurance policy service system sets an interface corresponding to the target interface address, the front-end system can send the target message to the intranet electric sales insurance policy service system through the interface.
When other systems set the interface corresponding to the target interface address, the front-end system can send the target message to other systems through the interface.
Furthermore, the front-end system can determine whether the target message is sent to the determined intranet electric sales insurance policy service system or other systems, and then the target message can be transmitted through the interface corresponding to the target interface address, so that the processing process of the corresponding service is completed, the unification of the interfaces of the intranet electric sales insurance policy service system and other systems is realized, and the simultaneous calling of the intranet electric sales insurance policy service system and other systems can be realized.
Fig. 5A is a first structural schematic diagram of a front-end system according to an embodiment of the present invention, fig. 5B is a second structural schematic diagram of the front-end system according to the embodiment of the present invention, and fig. 5C is a third structural schematic diagram of the front-end system according to the embodiment of the present invention. As shown in fig. 5A, at least one front-end system is respectively connected to at least one first system, the front-end systems correspond to the first systems one to one, and each front-end system is connected to a second system, where any front-end system in the embodiment of the present invention may include:
a receiving module 11, configured to receive a service message sent by the first system, where the service message includes a target packet and at least one target service number.
A determining module 12, configured to determine, according to a first service list in the pre-configured system, a target interface address corresponding to the target service number, where the first service list includes service numbers and corresponding interface addresses of all interfaces in the second system.
And a sending module 13, configured to send the target packet to the second system through an interface corresponding to the target interface address.
Optionally, the first system comprises an external network telemarketing system, and the second system comprises an internal network telemarketing insurance policy service system.
Optionally, as shown in fig. 5B, the front-end system further includes:
the receiving module 11 is further configured to obtain a second service list of the second system, where the second service list includes service numbers and corresponding interface addresses of all current interfaces in the second system;
an updating module 14, configured to update the first service list according to the second service list, so that the first service list and the second service list are consistent.
Optionally, as shown in fig. 5C, the front-end system further includes:
the judging module 15 is configured to judge whether an interface corresponding to the target interface address is set in the intranet electric sales insurance policy service system;
the sending module 13 is further configured to, when it is determined that the interface corresponding to the target interface address is set in the intranet electric sales insurance policy service system, send the target packet to the intranet electric sales insurance policy service system through the interface corresponding to the target interface address by the front-end system.
Optionally, the sending module 13 is further configured to, when it is determined that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, send the target packet to another system through the interface corresponding to the target interface address by the front-end system.
The front-end system of the embodiment of the present invention may be configured to execute the technical solutions of the above method embodiments of the present invention, and the implementation principles and technical effects are similar, which are not described herein again.
In the embodiment of the present invention, the functional modules may be divided according to the above method example, for example, each functional module may be divided corresponding to each function, or two or more functions may be integrated into one processing module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. It should be noted that the division of the modules in the embodiments of the present invention is schematic, and is only a logical function division, and there may be another division manner in actual implementation.
Fig. 6A is a first structural schematic diagram of a telemarketing service system provided in the embodiment of the present invention, and fig. 6B is a second structural schematic diagram of a telemarketing service system provided in the embodiment of the present invention. As shown in fig. 6A, a telemarketing service system provided by an embodiment of the present invention may include: at least one first system 20, a second system 30 and at least one front-end system 10 as described above, wherein each front-end system 10 is connected with each of the at least one first system 20, the front-end systems 10 correspond to the first systems 20 one by one, and each front-end system 10 is connected with the second system 30.
For convenience of illustration, the first system 10 may include at least one intranet telephone sales system and at least one extranet telephone sales system, the second system 30 may include an intranet telemarketing insurance policy service system, each intranet telemarketing system and each extranet telephone sales system are connected to the front-end system 10 through a dedicated line in a one-to-one correspondence, and the intranet telemarketing insurance policy service system further needs to send the target message to the core system 40, as shown in fig. 6B.
The telemarketing service system of the embodiment of the present invention may be configured to implement the technical solutions of the above method embodiments of the present invention, and the implementation principles and technical effects are similar, and are not described herein again.
Fig. 7 is a fourth schematic structural diagram of the front-end system according to the embodiment of the present invention. As shown in fig. 7, the front-end system according to the embodiment of the present invention includes:
a processor 51; and
a memory 52 for storing executable instructions of the processor 51;
wherein the processor 51 is configured to execute the telemarketing services method as described above via execution of the executable instructions, comprising:
the front-end system receives a service message sent by the first system, wherein the service message comprises a target message and at least one target service number;
the front-end system determines a target interface address corresponding to the target service number according to a first service list in the front-end system, wherein the first service list comprises the service numbers of all interfaces in the second system and the corresponding interface addresses;
and the front-end system sends the target message to the second system through an interface corresponding to the target interface address.
Optionally, the first system comprises an external network telemarketing system, and the second system comprises an internal network telemarketing insurance policy service system.
Optionally, the method further comprises:
the front-end system acquires a second service list of the second system, wherein the second service list comprises service numbers and corresponding interface addresses of all current interfaces in the second system;
and the front-end system updates the first service list according to the second service list, so that the first service list and the second service list are kept consistent.
Optionally, before the front-end system passes through the interface corresponding to the target interface address, the method further includes:
the front-end system judges whether an interface corresponding to the target interface address is arranged in the intranet electric sales insurance policy service system;
and when the front-end system determines that the interface corresponding to the target interface address is arranged in the intranet electric expense insurance policy service system, the front-end system sends the target message to the intranet electric expense insurance policy service system through the interface corresponding to the target interface address.
Optionally, when the front-end system determines that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, the method includes:
and the front-end system sends the target message to other systems through the interface corresponding to the target interface address.
Optionally, each interface in the intranet electric marketing policy service system includes: at least one of a self-core interface, a delivery interface, and a receive core interface.
The front-end system of the embodiment of the present invention may be configured to execute the technical solutions of the above method embodiments of the present invention, and the implementation principles and technical effects are similar, which are not described herein again.
The computer-readable storage medium stores thereon a computer program, and when the computer program is executed by a processor, the method for implementing a telemarketing service as described above is implemented, and the implementation principle and the technical effect are similar, and are not described herein again.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (9)
1. A telemarketing service method is applied to at least one front-end system, the at least one front-end system is respectively connected with at least one first system, the front-end system is in one-to-one correspondence with the first system, each front-end system is connected with a second system, and the method comprises the following steps of:
the front-end system receives a service message sent by the first system, wherein the service message comprises a target message and at least one target service number;
the front-end system determines a target interface address corresponding to the target service number according to a first service list in the front-end system, wherein the first service list comprises the service numbers of all interfaces in the second system and the corresponding interface addresses;
the front-end system sends the target message to the second system through an interface corresponding to the target interface address;
the first system is an external network telephone sales system, and the second system is an internal network telephone sales insurance policy service system.
2. The method of claim 1, further comprising:
the front-end system acquires a second service list of the second system, wherein the second service list comprises service numbers and corresponding interface addresses of all current interfaces in the second system;
and the front-end system updates the first service list according to the second service list, so that the first service list and the second service list are kept consistent.
3. The method of claim 1, wherein before the pre-system passes through the interface corresponding to the target interface address, the method further comprises:
the front-end system judges whether an interface corresponding to the target interface address is arranged in the intranet electric sales insurance policy service system;
and when the front-end system determines that the interface corresponding to the target interface address is arranged in the intranet electric expense insurance policy service system, the front-end system sends the target message to the intranet electric expense insurance policy service system through the interface corresponding to the target interface address.
4. The method according to claim 3, wherein when the front-end system determines that the interface corresponding to the target interface address is not set in the intranet electric sales insurance policy service system, the method comprises:
and the front-end system sends the target message to other systems through the interface corresponding to the target interface address.
5. The method of claim 1, wherein each interface in the intranet cyber sales insurance service system comprises: at least one of a self-core interface, a delivery interface, and a receive core interface.
6. A kind of leading system, characterized by that, at least one leading system is connected with at least one first system separately, said leading system and said first system one-to-one, every leading system is connected with the second system, any leading system includes:
a receiving module, configured to receive a service message sent by the first system, where the service message includes a target packet and at least one target service number;
a determining module, configured to determine, according to a first service list in the pre-configured system, a target interface address corresponding to the target service number, where the first service list includes service numbers of all interfaces in the second system and corresponding interface addresses;
the sending module is used for sending the target message to the second system through an interface corresponding to the target interface address;
the first system is an external network telephone sales system, and the second system is an internal network telephone sales insurance policy service system.
7. A telemarketing service system, comprising: at least one first system, a second system and at least one head-end system of claim 6, wherein the at least one head-end system is connected with the at least one first system respectively, the head-end system is in one-to-one correspondence with the first system, and each head-end system is connected with the second system.
8. A front-end system, comprising:
a processor; and
a memory for storing executable instructions of the processor;
wherein the processor is configured to perform the telemarketing service method of any of claims 1-5 via execution of the executable instructions.
9. A computer-readable storage medium on which a computer program is stored, the computer program, when being executed by a processor, implementing the telemarketing service method of any one of claims 1 to 5.
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