CN107690676A - Financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment - Google Patents
Financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment Download PDFInfo
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- CN107690676A CN107690676A CN201780000550.5A CN201780000550A CN107690676A CN 107690676 A CN107690676 A CN 107690676A CN 201780000550 A CN201780000550 A CN 201780000550A CN 107690676 A CN107690676 A CN 107690676A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
A kind of financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment, including：Obtain the status information of each module of financial self-service equipment；By the status information compared with default fault message, judge whether the financial self-service equipment breaks down according to comparative result；When judging that the financial self-service equipment breaks down, the running log file of the financial self-service equipment and the status information of the module to break down are obtained；The exclusion program of the failure of the financial self-service equipment generation is determined according to the running log file, the status information of the module to break down and default fault knowledge storehouse, the default fault knowledge storehouse is used for exclusion program corresponding to the different faults information for storing financial self-service equipment and the different faults information；Maintenance distribute leaflets are generated according to the exclusion program of the failure to send to specified maintenance personal.By the above method, maintenance efficiency is greatly improved.
Description
Technical field
The invention belongs to financial terminal technical field, more particularly to financial self-service equipment to repair distribute leaflets generation method, hold
Terminal, electronic equipment and terminal device.
Background technology
Current domestic each financial self-service equipment manufacturer and safeguard method of service that the self-service device that business is bank provides be by
Dynamic formula, that is, after self-service device breaks down, is made a phone call or SMS notification manufacturer by bank pipe crewman or bank monitoring personnel
(safeguarding business) reports for repairment, and manufacturer's (safeguarding business) sends engineer to be preengage and safeguarded or repaired again, will finally safeguard that (maintenance) is tied
Fruit feeds back to bank.
The self-service device maintenance technique principle and flow of the finance (by taking bank as an example) of prior art are as shown in Figure 1.According to
It is all only when self-service device breaks down that Fig. 1, which can be seen that current bank,：(1) passively by bank pipe crewman or bank
Monitoring personnel phone or short message are reported for repairment, and the time compares hysteresis；(2) analyzing failure needs to scene, and the surely positioning that differs is accurate
True problem, maintenance maintenance are less efficient.
The content of the invention
In view of this, the embodiments of the invention provide financial self-service equipment maintenance distribute leaflets generation method handheld terminal, electronics
Equipment and terminal device, it is difficult to know whether financial self-service equipment breaks down in time to solve prior art, and is difficult in time
The problem of repairing the failure of the financial self-service equipment.
The first aspect of the embodiment of the present invention provides a kind of financial self-service equipment maintenance distribute leaflets generation method, including：
Obtain the status information of each module of financial self-service equipment；
By the status information compared with default fault message, judge that the financial self-service equipment is according to comparative result
It is no to break down；
When judging that the financial self-service equipment breaks down, the running log file of the financial self-service equipment is obtained
And the status information of the module to break down；
Determined according to the running log file, the status information of the module to break down and default fault knowledge storehouse
The exclusion program for the failure that the financial self-service equipment occurs, the default fault knowledge storehouse are used to store financial self-service equipment
Different faults information and the different faults information corresponding to exclusion program；
Maintenance distribute leaflets are generated according to the exclusion program of the failure to send to specified maintenance personal.
The second aspect of the embodiment of the present invention provides a kind of handheld terminal, including memory, processor and is stored in
In the memory and the computer program that can run on the processor, described in the computing device during computer program
Realize following steps：
Receive the maintenance distribute leaflets generated according to the exclusion program of failure that electronic equipment is sent；
Show the maintenance distribute leaflets.
The third aspect of the embodiment of the present invention provides a kind of electronic equipment, and the electronic equipment includes：
State information acquisition unit, for obtaining the status information of each module of financial self-service equipment；
Breakdown judge unit, for the status information compared with default fault message, to be judged according to comparative result
Whether the financial self-service equipment breaks down；
Running log file obtaining unit, for when judging that the financial self-service equipment breaks down, described in acquisition
The running log file of financial self-service equipment and the status information of the module to break down；
Exclusion program determining unit, for the status information according to the running log file, the module to break down with
And default fault knowledge storehouse determines the exclusion program for the failure that the financial self-service equipment occurs, the default fault knowledge
Storehouse is used for exclusion program corresponding to the different faults information for storing financial self-service equipment and the different faults information；
Distribute leaflets transmitting element is repaired, is sent for generating maintenance distribute leaflets according to the exclusion program of the failure to specified maintenance
Personnel.
The fourth aspect of the embodiment of the present invention provides a kind of terminal device, including memory, processor and is stored in
In the memory and the computer program that can run on the processor, it is characterised in that described in the computing device
Realized during computer program such as the step of any one of financial self-service equipment maintenance distribute leaflets generation method methods described.
5th aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, the computer-readable storage
Media storage has computer program, is realized when the computer program is executed by processor such as financial self-service equipment maintenance distribute leaflets life
The step of into any one of method methods described.
Existing beneficial effect is the embodiment of the present invention compared with prior art：
Due to according to the status information of each module of financial self-service equipment of acquisition the financial self-service equipment can be judged whether
Break down, and corresponding exclusion program is can determine when breaking down, and the maintenance that will be generated according to the exclusion program
Distribute leaflets are sent to specified maintenance personal, therefore, it is possible to when financial self-service equipment breaks down in time by repair message send to
Maintenance personal is specified, maintenance time is shortened so as to improve, also, because this specifies maintenance personal to reach the spot with regard to energy
Know exclusion program corresponding to failure in advance, therefore, shorten this specify maintenance personal detect failure, determine exclusion program when
Between, so as to greatly improve maintenance efficiency.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Accompanying drawing obtains other accompanying drawings.
Fig. 1 is the self-service device maintenance technique principle and flow of the finance (by taking bank as an example) of prior art；
Fig. 2 is a kind of flow chart for financial self-service equipment maintenance distribute leaflets generation method that first embodiment of the invention provides；
Fig. 3 is a kind of structural representation for handheld terminal that second embodiment of the invention provides；
Fig. 4 is the structural representation for a kind of electronic equipment that third embodiment of the invention provides；
Fig. 5 is the schematic diagram for the terminal device that fourth embodiment of the invention provides.
Embodiment
In describing below, in order to illustrate rather than in order to limit, it is proposed that such as tool of particular system structure, technology etc
Body details, thoroughly to understand the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention can also be realized in the other embodiments of details.In other situations, omit to well-known system, device, electricity
Road and the detailed description of method, in case unnecessary details hinders description of the invention.
In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.
Fig. 2 shows a kind of flow for financial self-service equipment maintenance distribute leaflets generation method that first embodiment of the invention provides
Figure, details are as follows：
Step S21, obtain the status information of each module of financial self-service equipment.
Wherein, the status information of each module of financial self-service equipment include each module can normal use, related service be
It is no to can continue to carry out, whether need to take the information such as non-normal working pattern ability finishing service processing.
In the step, status information can be by entering to each module of financial self-service equipment (including software module and hardware module)
Row immediately monitoring obtains.
Step S22, by the status information compared with default fault message, the finance is judged certainly according to comparative result
Help whether equipment breaks down.
Wherein, any module is unable to the letter of normal use in each module of the default fault message including financial self-service equipment
Cease, the information that the related service of any module can not continue, the related service of any module need to take improper work
The information such as operation mode ability finishing service processing.
Step S23, when judging that the financial self-service equipment breaks down, obtain the operation of the financial self-service equipment
The status information of journal file and the module to break down.
Wherein, running log file includes following at least one：Using daily record, service provider's daily record (Service
Provider, SP), bottom and hardware log, system journal etc..
In the step, the running log file and the status information of the module to break down that electronic equipment obtains are as gold
Melt the fault signature of self-service device.Wherein, running log file can be by each module of financial self-service equipment (including software module
And hardware module) progress immediately monitoring obtains, or connects finance side (such as bank side) net in a manner of VPN by backend server
Network, captured in a manner of FTP from fixed position, realize the function of parsing and the storage of log-file information.
Step S24, known according to the running log file, the status information of the module to break down and default failure
Know the exclusion program that storehouse determines the failure that the financial self-service equipment occurs, the default fault knowledge storehouse is used to store finance
Exclusion program corresponding to the different faults information of self-service device and the different faults information.
The default fault knowledge storehouse is corresponding by the different faults information of financial self-service equipment and different exclusion programs
Storage, certainly, the number of exclusion program corresponding to same fault message are more than or equal to 1.
Alternatively, due to different model, different configuration of financial self-service equipment when same failure occurs, what it was taken
Exclusion program is most probably different, therefore, different faults information of the default fault knowledge storehouse in storage financial self-service equipment
When, hardware environment, software environment of financial self-service equipment etc. are also stored, further, since the internal memory shared by code information is less than text
The fault message of word description, therefore, the default fault knowledge storehouse can also be by storing failure code information come Alternate text
The fault message of description.
Alternatively, the exclusion program of the default fault knowledge library storage, which may also include, excludes the dimension that all kinds of failures need
Resource is repaiied, such as carries out the required maintenance tool of various maintenance program operations, service material, required Software tool, detection
Instrument, manpower demand, maintenance time, maintenance cost etc..
Alternatively, when the number of exclusion program corresponding to same fault message is more than 1, more same fault message
Quality of the corresponding all exclusion programs at following at least one aspect：Maintenance penalty, maintenance duration, maintenance tool quantity, dimension
How much repair material, and then draw the exclusion program of minimal maintenance cost, exclusion program, the minimum maintenance tool of most short maintenance duration
The exclusion program of the exclusion program of quantity, minimum service material.
Alternatively, the content of the default fault knowledge library storage can be as shown in table 1：
Table 1：
Alternatively, when financial self-service equipment is ATM, the content of the default fault knowledge library storage can also wrap
Include：
Each equipment details of ATM, equipment manufacturer, unit type, refuse paper money rate and card paper money rate, recently for a period of time recently
The information such as the surplus number and total amount of a period of time, the shortage of money number of nearest a period of time and total amount.
Alternatively, alternatively, the step S24 includes：
A1, judge whether the default fault knowledge storehouse stores and the running log file and/or break down
Module status information identical fault message.
A2, storing the status information identical failure with the running log file and/or the module to break down
During information, exclusion program corresponding to the fault message is defined as to the exclusion side for the failure that the financial self-service equipment occurs
Case.
In above-mentioned A1 and A2, automated analysis or manual analysis are carried out to running log file, and according to analysis result
Fault message is determined with the status information of the module to break down, by the fault message of determination and default fault knowledge library storage
Fault message compare, if found in default fault knowledge storehouse with determine fault message identical fault message,
Using exclusion program corresponding to the fault message of the default fault knowledge library storage as exclusion corresponding to the fault message determined
Scheme.Certainly, will if not finding the fault message identical fault message with determining in default fault knowledge storehouse
Running log file corresponding to fault message, the status information of the module to break down are sent to designated person by network, such as
Send to specified one or more technical specialists, then receive the exclusion side of the one or more technical specialists feedback specified
Case, by exclusion program storage corresponding with the fault message.
Alternatively, when exclusion program corresponding to same fault message has multiple, the exclusion program sent according to user selects
Exclusion program corresponding to instruction selection is selected, now, the A2 includes：
A21, exclusion program corresponding to the fault message number be equal to 1 when, will corresponding to the fault message row
Except scheme is defined as the exclusion program for the failure that the financial self-service equipment occurs.
A22, exclusion program corresponding to the fault message number be more than 1 when, show corresponding to the fault message
All exclusion programs, and all exclusion programs are in the quality of following at least one aspect：When maintenance penalty, maintenance
Length, maintenance tool quantity, service material how much.
A23, exclusion program selection instruction is received, the exclusion program that the exclusion program selection instruction selects is defined as institute
State the exclusion program of the failure of financial self-service equipment generation.Specifically, it is assumed that user more focuses on repairing duration, then during selection maintenance
The exclusion program for the failure that long most short exclusion program occurs as the financial self-service equipment.
Step S25, maintenance distribute leaflets are generated according to the exclusion program of the failure and sent to specified maintenance personal.
Described maintenance distribute leaflets, refer to be directed to some failure of financial self-service equipment and caused one excludes the failure
Job order, its content can include：Faulty equipment number, device address, fault signature, repair location, required maintenance materials (or
Maintenance Resource), required maintenance tool, alternative exclusion program etc..
In addition, when financial self-service equipment is ATM, if in step S23, in order to obtain the detailed of the ATM to break down
Information, electronic equipment are being obtained outside the status information of running log file and the module to break down, can also obtain with
Lower at least one information：(demand number is that need artificially to design for ATM remediation managements one numbers to demand number, i.e., artificially
To failure carry out numbering), equipment Serial Number, installation the time, unit type, great Qu, provincial region, office, Bank Name,
Site title, fault type, out of service time, customer response, demand submission time, BRM/CCAD versions, currency examination FM versions,
SP versions, AP versions, nearly January refuse paper money rate statistics (deposit), nearly January refuse paper money rate count (withdrawal), the nearly 2 weeks card paper money rate of equipment/
Ten thousand, error code, shortage of money number (member) etc..
Accordingly, step S25 also sends the information of above-mentioned acquisition extremely when maintenance distribute leaflets are sent to specified maintenance personal
Specify maintenance personal.
Alternatively, if step S25 is when maintenance distribute leaflets are sent to specified maintenance personal, for the ease of specifying maintenance personal
Know more information, then electronic equipment can also send following information to specified maintenance personal：
Hardware fault phenomenon, account phenomenon, shortage of money number (member), software fault phenomenon, software fault phenomenon subitem, processing are tight
Anxious degree, processing requirement time limit, the treatment advice to the failure, and keyword of each phenomenon of the failure description etc..
Alternatively, step S25 determines to specify maintenance personal according in the following manner：
B1, fault type determined according to the status information of the running log file, the module to break down, according to described
Fault type determines the maintenance personal of respective type, it is determined that maintenance personal as specify maintenance personal, the fault type bag
Include：Hardware problem type, software issue type, account problem types.Specifically, determined to be good at the event according to different faults type
The maintenance personal for hindering type, for example, when fault type is hardware problem type, will determine that maintenance is hard as maintenance personal is specified
The maintenance personal of part problem is as maintenance personal is specified, in such manner, it is possible to avoid the maintenance personal for being bad to repair hardware problem from arriving
Find to be unable to handling failure after up to scene, so as to improve maintenance efficiency.Alternatively, when same or multiple financial self-service equipments
Fault type include it is multiple when, it may be determined that multiple specified maintenance personals, the plurality of specified maintenance personal are good at the plurality of respectively
The one or more of fault type.For example, when the fault type of same financial self-service equipment includes software issue type and hard
During part problem types (or including Financial Problem type), one is good at maintenance personal's (or the technology for solving software issue
Personnel), and a technical staff (or the technical staff for being good at account analysis and processing) for being good to solve hardware problem
Combine, reach a certain place in defined same time, collaboration solves the exceptional fault of a certain or several equipment.
Or
B2, the location information for obtaining maintenance personal, the positional distance of the financial self-service equipment with breaking down is nearest
Maintenance personal corresponding to location information is defined as specifying maintenance personal.Specifically, the handheld terminal pair of each maintenance personal is passed through
Maintenance personal carries out GPS location, and the handheld terminal again sends obtained location information to electronic equipment, electronic equipment analysis
The position relationship of the location information of reception and the financial self-service equipment to break down, and the finance self-help that distance is broken down is set
Maintenance personal corresponding to standby nearest location information is defined as specifying maintenance personal, in such manner, it is possible to ensure maintenance personal with most fast
Speed reach maintenance sites handling failure, improve troubleshooting efficiency.
Alternatively, because same maintenance personal can be confirmed as the maintenance personal of different faults simultaneously, therefore, in order to
The workload of maintenance personal is reduced, then the step S25 includes：
C1, judge whether at least two maintenance distribute leaflets of same time generation choose same specified maintenance personal.Need to refer to
Go out, the same time here includes two time points that interval duration is less than predetermined interval threshold value.
When C2, at least two maintenance distribute leaflets generated in the same time choose same specified maintenance personal, by generation extremely
Maintenance distribute leaflets corresponding to limit priority are sent to the specified maintenance personal in few 2 maintenances distribute leaflets, the maintenance distribute leaflets
Priority determines according to the priority of its failure included.Specifically, the influence degree according to failure to financial self-service equipment, it is
Different failures distributes different priority, for example, influenceing the failure assigned highest priority of most serious on financial self-service equipment.
In above-mentioned C1 and C2, distribute leaflets will be repaired corresponding to limit priority and are preferentially sent to the specified maintenance personal chosen,
The maintenance distribute leaflets of other priority can be transmitted to other maintenance personals, or, wait this to specify maintenance personal to complete highest preferential
Retransmited after level distribute leaflets to this and specify maintenance personal.
Alternatively, maintenance distribute leaflets are implement resource integration, to realize that the maximum value of resource utilizes, now, in the step
After rapid S25, including：
Whether also exist in D1, the financial self-service equipment region broken down of judgement finance that other break down from
Help equipment.
D2, also exist other break down financial self-service equipment when, by the financial self-service equipment to break down
Specified maintenance personal of the specified maintenance personal equally as other financial self-service equipments to break down.It is pointed out that
The specified maintenance personal of the financial self-service equipment to break down is equally being set as other finance self-helps to break down
Before standby specified maintenance personal, in order to avoid this specifies maintenance personal to solve other financial self-service equipments to break down
Failure, then can first judge whether the fault type of other financial self-service equipments to break down with this specifies maintenance personal to connect
The fault type for the failure that the maintenance distribute leaflets received include is identical, if identical, shows that user this can be changed that other break down
Financial self-service equipment failure, now, then using specified maintenance personal equally as the financial self-service equipment that other break down
Specified maintenance personal.
Alternatively, in order to enrich, verify the exclusion program of default fault knowledge library storage, then the step S25 it
Afterwards, including：
E1, the actual exclusion program for obtaining failure, the actual exclusion program of the failure and the exclusion of the failure
Whether scheme is identical.
E2, when the actual exclusion program of the failure and the exclusion program of the failure differ, by the failure
The status information of actual exclusion program, the running log file and the module to break down is correspondingly stored in default failure
Knowledge base.
Certainly, if failure generation after, actual exclusion program corresponding to the failure all with default fault knowledge library storage
The failure exclusion program it is different, or, the number that failure occurs and the exclusion program of default fault knowledge library storage
The ratio of access times is less than predetermined threshold value, then deletes exclusion program corresponding to the failure.
Alternatively, before the step S25, including：
F1, receive the service material that the maintenance personal of failure Under Repair sends and be in an emergency information.
F2, determine described in the position where the maintenance personal of failure Under Repair.
Whether there is Under Repair around the position where the maintenance personal of failure described in F3, judgement has the maintenance
The maintenance personal of material, and when the maintenance personal with the service material be present, by the maintenance of the failure Under Repair
Position and required service material where personnel information of being in an emergency are sent to the maintenance personal with the service material.
In above-mentioned F1~F3, realize multiple technical staff service material it is shared, such as a technical staff because of
Service material is in an emergency in the case of can not obtaining, and the material for promptly transferring maintenance personal around it is met an urgent need, and solves significance level
The limited exclusion of high financial self-service equipment (such as ATM) failure.Analogy first, which repairs certain equipment, not to be had with a kind of special instrument
Carry, and second carries, then can send material by the handheld terminal of first is in an emergency information to electronic equipment, and passes through electronic equipment
It is forwarded to the handheld terminal of second.Certainly, first can also inquire peripheral maintenance people by the maintenance service device where electronic equipment
Whether member carries related tool, if inquiring second carries the instrument, can require that second Emergency Assistance, or first and second take
It must contact and resolve through consultation.
In the embodiment of the present invention, the status information of each module of financial self-service equipment is obtained, by the status information with presetting
Fault message compare, judge whether the financial self-service equipment breaks down according to comparative result, judging the finance
When self-service device breaks down, the running log file of the financial self-service equipment and the state of the module to break down are obtained
Information, institute is determined according to the running log file, the status information of the module to break down and default fault knowledge storehouse
The exclusion program of the failure of financial self-service equipment generation is stated, the default fault knowledge storehouse is used to store financial self-service equipment
Exclusion program corresponding to different faults information and the different faults information, generated and repaired according to the exclusion program of the failure
Distribute leaflets are sent to specified maintenance personal.Due to the gold can be judged according to the status information of each module of financial self-service equipment of acquisition
Melt whether self-service device breaks down, and corresponding exclusion program is can determine when breaking down, and will be according to the exclusion
The maintenance distribute leaflets of schemes generation are sent to specified maintenance personal, therefore, it is possible in time will when financial self-service equipment breaks down
Repair message is sent to specified maintenance personal, and maintenance time is shortened so as to improve, also, due to this specify maintenance personal without
Need to reach the spot can just know exclusion program corresponding to failure in advance, therefore, shorten this specify maintenance personal detect failure, really
The time of exclusion program is determined, so as to greatly improve maintenance efficiency.
In addition, the application can also improve the Homes Using TV of financial self-service equipment, find in time and solve financial self-service equipment
Produced problem and failure during operation, accomplish that financial self-service equipment recovers normal operation as early as possible, save maintenance personal's workload and
Time, and maintenance such as are done over again at the cost, are done sufficiently maintenance and are prepared, to ensure disposable repairable rate, to ensure finance self-help
Equipment obtains abundant and effective utilization.Meanwhile find in time and solve produced problem and event during financial self-service equipment operation
Barrier, accomplish there has been failure, can according to default fault knowledge storehouse automate comprehensively analysis, historical failure can low cost at
Reason, new failure can be proved repeatedly, carry out maintenance program demonstration in advance, it is ensured that reach scene and do not fail to get or achieve what one wants, solve failure has at heart
Bottom, ensure that financial self-service equipment obtains abundant and effective utilization.By taking bank as an example, many sites of bank are that cloth is placed on township
Town, position is more remote, and many from row site, needs the side of going personnel to accompany when equipment vendors safeguard, safeguard a cost compared with
Height, some sites problems, which need repeatedly to come and go, to be solved, this virtually add the manpower of bank retinue and time into
This.The cost repaired at a distance and time can be especially greatly lowered in the application, improve repairable rate, can precisely carry dimension
Resource is repaiied, reduces the unnecessary work expense of maintenance personal.
Fig. 3 shows a kind of structural representation for handheld terminal that second embodiment of the invention provides, for convenience of description,
It illustrate only the part related to the embodiment of the present invention.
The handheld terminal 3 includes memory 31, processor 30 and is stored in the memory 31 and can be at the place
The computer program 32 run on reason device 30, the processor 30 realize following steps when performing the computer program：
Receive the maintenance distribute leaflets generated according to the exclusion program of failure that electronic equipment is sent；Show the maintenance distribute leaflets.
Wherein, the description of exclusion program and maintenance distribute leaflets is identical with embodiment one, and here is omitted.
Alternatively, the step of being realized when the processor 30 performs the computer program also includes：
The location information where the handheld terminal is sent to electronic equipment, so that the electronic equipment and the finance to break down
Maintenance personal corresponding to the nearest location information of the positional distance of self-service device is defined as specifying maintenance personal.
Alternatively, the step of being realized when the processor 30 performs the computer program also includes：
Input and transmission safeguard that information to electronic equipment, such as sends maintenance service device and completes information, send the reality of failure
Exclusion program, send fault message of financial self-service equipment etc..
It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
Fig. 4 shows the structural representation for a kind of electronic equipment that third embodiment of the invention provides, for convenience of description,
It illustrate only the part related to the embodiment of the present invention.
The electronic equipment 4 includes：State information acquisition unit 41, breakdown judge unit 42, running log file acquisition list
Member 43,
Exclusion program determining unit 44, maintenance distribute leaflets transmitting element 45.Wherein：
State information acquisition unit 41, for obtaining the status information of each module of financial self-service equipment；
Breakdown judge unit 42, for the status information compared with default fault message, to be sentenced according to comparative result
Whether the financial self-service equipment that breaks breaks down；
Running log file obtaining unit 43, for when judging that the financial self-service equipment breaks down, obtaining institute
State the running log file of financial self-service equipment and the status information of the module to break down；
Exclusion program determining unit 44, for the status information according to the running log file, the module to break down
And default fault knowledge storehouse determines the exclusion program for the failure that the financial self-service equipment occurs, the default failure is known
Knowledge storehouse is used for exclusion program corresponding to the different faults information for storing financial self-service equipment and the different faults information；
Distribute leaflets transmitting element 45 is repaired, is sent for generating maintenance distribute leaflets according to the exclusion program of the failure to specified dimension
Repair personnel.
Alternatively, the exclusion program determining unit 44 includes：
Running log Documents Comparison module, for judging whether the default fault knowledge storehouse stores and the operation
The status information identical fault message of journal file and/or the module to break down；
Exclusion program searching modul, for storing and the running log file and/or the module to break down
During status information identical fault message, exclusion program corresponding to the fault message is defined as the financial self-service equipment and sent out
The exclusion program of raw failure.
Alternatively, the exclusion program searching modul includes：
First exclusion program determining module, for when the number of exclusion program corresponding to the fault message is equal to 1, inciting somebody to action
Exclusion program corresponding to the fault message is defined as the exclusion program for the failure that the financial self-service equipment occurs；
Exclusion program display module, for when the number of exclusion program corresponding to the fault message is more than 1, showing institute
All exclusion programs corresponding to fault message are stated, and all exclusion programs are in the quality of following at least one aspect：
How much are maintenance penalty, maintenance duration, maintenance tool quantity, service material；
Second exclusion program determining module, for receiving exclusion program selection instruction, by the exclusion program selection instruction
The exclusion program of selection is defined as the exclusion program for the failure that the financial self-service equipment occurs.
Alternatively, determined to specify maintenance personal according in the following manner：
Fault type is determined according to the status information of the running log file, the module to break down, according to the event
Barrier type determines the maintenance personal of respective type, it is determined that maintenance personal as maintenance personal is specified, the fault type includes：
Hardware problem type, software issue type, account problem types；
Or
The location information of maintenance personal is obtained, by the nearest positioning of the positional distance of the financial self-service equipment with breaking down
Maintenance personal corresponding to information is defined as specifying maintenance personal.
Alternatively, the maintenance distribute leaflets transmitting element 45 includes：
Maintenance personal's information comparison module is specified, for judging whether at least two maintenance distribute leaflets of same time generation are selected
In same specified maintenance personal；
Distribute leaflets priority comparison module is repaired, at least two maintenance distribute leaflets for being generated in the same time are chosen same
When specifying maintenance personal, maintenance distribute leaflets corresponding to limit priority at least two maintenance distribute leaflets of generation are sent to the finger
Determine maintenance personal, the priority of the maintenance distribute leaflets determines according to the priority of its failure included.
Alternatively, the electronic equipment 4 also includes：
Failure financial self-service equipment number judging unit, for judging in the financial self-service equipment region broken down
Whether other financial self-service equipments to break down also be present；
Maintenance personal's selecting unit is specified, described in when the financial self-service equipment that other break down also be present, inciting somebody to action
The specified maintenance personal of the financial self-service equipment to break down equally specifying as other financial self-service equipments to break down
Maintenance personal.
Alternatively, the electronic equipment 4 also includes：
Actual exclusion program acquiring unit, for obtaining the actual exclusion program of failure, the actual row of the failure
Except whether scheme is identical with the exclusion program of the failure；
Actual exclusion program memory cell, for the actual exclusion program and the exclusion program of the failure in the failure
When differing, the state of the actual exclusion program of the failure, the running log file and the module to break down is believed
Breath is corresponding to be stored in default fault knowledge storehouse.
In the embodiment of the present invention, due to the gold can be judged according to the status information of each module of financial self-service equipment of acquisition
Melt whether self-service device breaks down, and corresponding exclusion program is can determine when breaking down, and will be according to the exclusion
The maintenance distribute leaflets of schemes generation are sent to specified maintenance personal, therefore, it is possible in time will when financial self-service equipment breaks down
Repair message is sent to specified maintenance personal, and maintenance time is shortened so as to improve, also, due to this specify maintenance personal without
Need to reach the spot can just know exclusion program corresponding to failure in advance, therefore, shorten this specify maintenance personal detect failure, really
The time of exclusion program is determined, so as to greatly improve maintenance efficiency.
Fig. 5 is the schematic diagram for the terminal device that fourth embodiment of the invention provides.As shown in figure 5, the terminal of the embodiment
Equipment 5 includes：Processor 50, memory 51 and it is stored in the memory 51 and can be run on the processor 50
Computer program 52.The processor 50 realizes above-mentioned each financial self-service equipment maintenance group when performing the computer program 52
Step in single generation method embodiment, such as the step S21 to S25 shown in Fig. 2.Or the processor 50 perform it is described
The function of each module/unit in above-mentioned each device embodiment, such as module 41 to 45 shown in Fig. 4 are realized during computer program 52
Function.
Exemplary, the computer program 52 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 51, and are performed by the processor 50, to complete the present invention.Described one
Individual or multiple module/units can be the series of computation machine programmed instruction section that can complete specific function, and the instruction segment is used for
Implementation procedure of the computer program 52 in the terminal device 5 is described.For example, the computer program 52 can be divided
It is cut into state information acquisition unit, breakdown judge unit, running log file obtaining unit, exclusion program determining unit, maintenance
Distribute leaflets transmitting element, each unit concrete function are as follows：
State information acquisition unit, for obtaining the status information of each module of financial self-service equipment；
Breakdown judge unit, for the status information compared with default fault message, to be judged according to comparative result
Whether the financial self-service equipment breaks down；
Running log file obtaining unit, for when judging that the financial self-service equipment breaks down, described in acquisition
The running log file of financial self-service equipment and the status information of the module to break down；
Exclusion program determining unit, for the status information according to the running log file, the module to break down with
And default fault knowledge storehouse determines the exclusion program for the failure that the financial self-service equipment occurs, the default fault knowledge
Storehouse is used for exclusion program corresponding to the different faults information for storing financial self-service equipment and the different faults information；
Distribute leaflets transmitting element is repaired, is sent for generating maintenance distribute leaflets according to the exclusion program of the failure to specified maintenance
Personnel.
The terminal device 5 can be that the calculating such as desktop PC, notebook, palm PC and cloud server are set
It is standby.The terminal device may include, but be not limited only to, processor 50, memory 51.It will be understood by those skilled in the art that Fig. 5
The only example of terminal device 5, the restriction to terminal device 5 is not formed, can included than illustrating more or less portions
Part, some parts or different parts are either combined, such as the terminal device can also include input-output equipment, net
Network access device, bus etc..
Alleged processor 50 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 51 can be the internal storage unit of the terminal device 5, such as the hard disk of terminal device 5 or interior
Deposit.The memory 51 can also be the External memory equipment of the terminal device 5, such as be equipped with the terminal device 5
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, dodge
Deposit card (Flash Card) etc..Further, the memory 51 can also both include the storage inside list of the terminal device 5
Member also includes External memory equipment.The memory 51 is used to store needed for the computer program and the terminal device
Other programs and data.The memory 51 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device are divided into different functional units or module, more than completion
The all or part of function of description.Each functional unit, module in embodiment can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units it is integrated in a unit, it is above-mentioned integrated
Unit can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.In addition, each function list
Member, the specific name of module are not limited to the protection domain of the application also only to facilitate mutually distinguish.Said system
The specific work process of middle unit, module, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein
Member and algorithm steps, it can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, application-specific and design constraint depending on technical scheme.Professional and technical personnel
Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, can be with
Realize by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of division of logic function, there can be other dividing mode when actually realizing, such as
Multiple units or component can combine or be desirably integrated into another system, or some features can be ignored, or not perform.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, device
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or
In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation
All or part of flow in example method, by computer program the hardware of correlation can also be instructed to complete, described meter
Calculation machine program can be stored in a computer-readable recording medium, and the computer program can be achieved when being executed by processor
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or some intermediate forms etc..The computer-readable medium
It can include：Any entity or device, recording medium, USB flash disk, mobile hard disk, the magnetic of the computer program code can be carried
Dish, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described
The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in some jurisdictions, electric carrier signal and electricity are not included according to legislation and patent practice, computer-readable medium
Believe signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each
Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme, all should
Within protection scope of the present invention.
Claims (11)
1. a kind of financial self-service equipment repairs distribute leaflets generation method, it is characterised in that including：
Obtain the status information of each module of financial self-service equipment；
By the status information compared with default fault message, judge whether the financial self-service equipment is sent out according to comparative result
Raw failure；
When judging that the financial self-service equipment breaks down, obtain the financial self-service equipment running log file and
The status information of the module to break down；
According to determining the running log file, the status information of the module to break down and default fault knowledge storehouse
The exclusion program for the failure that financial self-service equipment occurs, the default fault knowledge storehouse are used to store financial self-service equipment not
With exclusion program corresponding to fault message and the different faults information；
Maintenance distribute leaflets are generated according to the exclusion program of the failure to send to specified maintenance personal.
2. financial self-service equipment as claimed in claim 1 repairs distribute leaflets generation method, it is characterised in that described according to the fortune
Row journal file, the status information of the module to break down and default fault knowledge storehouse determine the financial self-service equipment hair
The exclusion program of raw failure, including：
Judge whether the default fault knowledge storehouse stores and the running log file and/or the module to break down
Status information identical fault message；
When storing the status information identical fault message with the running log file and/or the module to break down,
Exclusion program corresponding to the fault message is defined as to the exclusion program for the failure that the financial self-service equipment occurs.
3. financial self-service equipment as claimed in claim 2 repairs distribute leaflets generation method, it is characterised in that described by the failure
Exclusion program corresponding to information is defined as the exclusion program for the failure that the financial self-service equipment occurs, including：
It is when the number of exclusion program corresponding to the fault message is equal to 1, exclusion program corresponding to the fault message is true
It is set to the exclusion program for the failure that the financial self-service equipment occurs；
When the number of exclusion program corresponding to the fault message is more than 1, all exclusions corresponding to the fault message are shown
Scheme, and all exclusion programs are in the quality of following at least one aspect：Maintenance penalty, maintenance duration, maintenance mans
How much have quantity, service material；
Exclusion program selection instruction is received, the exclusion program that the exclusion program selection instruction selects is defined as the finance certainly
Help the exclusion program of the failure of equipment generation.
4. the financial self-service equipment maintenance distribute leaflets generation method as described in any one of claims 1 to 3, it is characterised in that according to
In the following manner determines to specify maintenance personal：
Fault type is determined according to the status information of the running log file, the module to break down, according to the failure classes
Type determines the maintenance personal of respective type, it is determined that maintenance personal as maintenance personal is specified, the fault type includes：Hardware
Problem types, software issue type, account problem types；
Or
The location information of maintenance personal is obtained, by the nearest location information of the positional distance of the financial self-service equipment with breaking down
Corresponding maintenance personal is defined as specifying maintenance personal.
5. financial self-service equipment as claimed in claim 4 repairs distribute leaflets generation method, it is characterised in that described according to the event
The exclusion program generation maintenance distribute leaflets of barrier are sent to specified maintenance personal, including：
Judge whether at least two maintenance distribute leaflets of same time generation choose same specified maintenance personal；
When at least two maintenance distribute leaflets of generation of same time choose same specified maintenance personal, at least two of generation is tieed up
Maintenance distribute leaflets corresponding to limit priority in distribute leaflets are repaiied to send to the specified maintenance personal, the priority root of the maintenance distribute leaflets
Determined according to the priority of its failure included.
6. financial self-service equipment as claimed in claim 4 repairs distribute leaflets generation method, it is characterised in that described in the basis
The exclusion program generation maintenance distribute leaflets of failure are sent to specified maintenance personal, including：
Whether other financial self-service equipments to break down also be present in the financial self-service equipment region for judging to break down；
When the financial self-service equipment that other break down also be present, by the specified dimension of the financial self-service equipment to break down
Repair specified maintenance personal of the personnel equally as other financial self-service equipments to break down.
7. financial self-service equipment as claimed in claim 4 repairs distribute leaflets generation method, it is characterised in that described in the basis
The exclusion program generation maintenance distribute leaflets of failure are sent to specified maintenance personal, including：
Whether the actual exclusion program of acquisition failure, the actual exclusion program of the failure and the exclusion program of the failure
It is identical；
When the actual exclusion program of the failure and the exclusion program of the failure differ, by the actual exclusion of the failure
The status information of scheme, the running log file and the module to break down is correspondingly stored in default fault knowledge storehouse.
8. a kind of handheld terminal, including memory, processor and it is stored in the memory and can be on the processor
The computer program of operation, it is characterised in that realize following steps during computer program described in the computing device：
Receive the maintenance distribute leaflets generated according to the exclusion program of failure that electronic equipment is sent；
Show the maintenance distribute leaflets.
9. a kind of electronic equipment, it is characterised in that the electronic equipment includes：
State information acquisition unit, for obtaining the status information of each module of financial self-service equipment；
Breakdown judge unit, for by the status information compared with default fault message, according to judging comparative result
Whether financial self-service equipment breaks down；
Running log file obtaining unit, for when judging that the financial self-service equipment breaks down, obtaining the finance
The running log file of self-service device and the status information of the module to break down；
Exclusion program determining unit, for according to the running log file, the status information of the module to break down and pre-
If fault knowledge storehouse determine the exclusion program of the failure that the financial self-service equipment occurs, the default fault knowledge storehouse is used
In exclusion program corresponding to the different faults information of storage financial self-service equipment and the different faults information；
Distribute leaflets transmitting element is repaired, is sent for generating maintenance distribute leaflets according to the exclusion program of the failure to specified maintenance people
Member.
10. a kind of terminal device, it is characterised in that including memory, processor and be stored in the memory and can be
The computer program run on the processor, it is characterised in that realized such as during computer program described in the computing device
The step of any one of claim 1 to 7 methods described.
11. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists
In when the computer program is executed by processor the step of realization such as any one of claim 1 to 7 methods described.
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2017/091634 WO2019006654A1 (en) | 2017-07-04 | 2017-07-04 | Financial self-service equipment maintenance dispatch generation method, hand-held terminal and electronic device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107690676A true CN107690676A (en) | 2018-02-13 |
Family
ID=61154021
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201780000550.5A Pending CN107690676A (en) | 2017-07-04 | 2017-07-04 | Financial self-service equipment maintenance distribute leaflets generation method, handheld terminal and electronic equipment |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN107690676A (en) |
| WO (1) | WO2019006654A1 (en) |
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