CN107481106A - A kind of order follow-up method and system being applied to towards a large amount of clients - Google Patents
A kind of order follow-up method and system being applied to towards a large amount of clients Download PDFInfo
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- CN107481106A CN107481106A CN201710675284.8A CN201710675284A CN107481106A CN 107481106 A CN107481106 A CN 107481106A CN 201710675284 A CN201710675284 A CN 201710675284A CN 107481106 A CN107481106 A CN 107481106A
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- order
- follow
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- sequence information
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The present invention provides a kind of order follow-up method being applied to towards a large amount of clients, and methods described includes：A) sequence information of client is obtained, it is that order matches the first follow-up service according to the dimension of order, b) tapeout state screening client purpose of first follow-up service in the sequence information, if client's purpose is in confirmation, the order is returned and matches the first follow-up service again；If client's purpose it has been confirmed that if by the order match the second follow-up service；If client's purpose is without purpose, the cancellation of order is followed up；C) order being had been acknowledged to client's purpose in step b), it is that order matches the second follow-up service, d according to the dimension of order) the tapeout state screening customer demand of second follow-up service in sequence information.A kind of order follow-up method being applied to towards a large amount of clients provided by the invention, can effectively ensure that the ageing and completeness of order follow-up.
Description
Technical field
The present invention relates to Internet technical field, more particularly to a kind of order follow-up method being applied to towards a large amount of clients
And system.
Background technology
Management of the housekeeping company to customer order in the prior art generally realizes the pipe to client by multiple client
Reason, but the quantity on order of traditional housekeeping company is limited, is the sustainable follow-up to order and pipe by simple form ordering system
Reason., it is necessary to face a large amount of various different conditions orders in the same time when customer order quantity reaches magnanimity scale
Processing.Huge challenge is turned into the promptness of order follow-up.In addition, put down for the third party for serving housekeeping company and client
Platform system, Duo Jia housekeeping companies should be serviced, again in face of the customer order of Duo Jia housekeeping companies, so that third-party platform system
Customer order quantity of the system in face of being far longer than housekeeping company's independent face pair.It can seriously affect and order when in face of a large amount of orders
Single follow-up efficiency and for experiencing.There is order follow-up efficiency when in face of a large amount of orders in i.e. existing form ordering system
It is low, poor user experience, have influence on the efficiency for being converted into interviewing signing to order under line in time.
Therefore, in order to solve the above problems, it is necessary to can effectively ensure that when in face of a large amount of orders order follow-up timeliness
Property and completeness it is a kind of be applied to towards a large amount of clients order follow up method and system.
The content of the invention
One aspect of the present invention is to provide a kind of order follow-up method being applied to towards a large amount of clients, suitable for counting
Calculate and performed in equipment, methods described includes：
A) sequence information of client is obtained, is that order matches the first follow-up service according to the dimension of order, wherein
First follow-up service match orders in the following way：Order affiliated area is determined according to sequence information,
With the first follow-up service of Region Matching of order identical；
B) tapeout state screening client purpose of first follow-up service in the sequence information,
If client's purpose is in confirmation, the order is returned and matches the first follow-up service again；
If client's purpose it has been confirmed that if by the order match the second follow-up service；
If client's purpose is without purpose, the cancellation of order is followed up；
C) order being had been acknowledged to client's purpose in step b), it is that the follow-up of order matching second takes according to the dimension of order
Business, wherein
Second follow-up service match orders in the following way：According to sequence information determine order affiliated area and
In the coordinate position of affiliated area, taken in second follow-up nearest apart from the coordinate position with order identical Region Matching
Business；
D) tapeout state screening customer demand of second follow-up service in sequence information,
If the customer demand is in confirmation, the order is returned and matches the second follow-up service again；
If to have been acknowledged and matching businessman immediately, the order appoints to interview the customer demand；
If for the customer demand to have been acknowledged and wouldn't match businessman, the second follow-up service is the alternative business of the order
Family；
If the customer demand is without demand, cancellation of order follow-up.
Preferably, the state tag handled after the sequence information of client for order increase follow-up is obtained.
Preferably, it is after the alternative businessman of order that has been acknowledged and wouldn't match businessman to customer demand in the step d)
Lasting follow-up, when the order is adjusted to match businessman immediately, then the order is appointed to interview；If the cancellation of order, this is ordered
Single current loses.
Preferably, the dimension of the step a) orders includes order affiliated area, order affiliated area coordinate bit
Put.
Preferably, the tapeout state in the step b) is included in the confirmation of client's purpose, client's purpose has confirmed that and client
Purpose is without purpose.
Preferably, the dimension of the step c) orders includes order affiliated area, order affiliated area coordinate bit
Put.
Preferably, the tapeout state in the step d) is in confirmation including customer demand, family demand is to have been acknowledged
And businessman, customer demand are matched immediately to have been acknowledged and wouldn't match businessman and customer demand is no demand.
Another aspect of the present invention is to provide a kind of order suitable for the method that follows up towards the order of a large amount of clients
Follow-up system, the system include client and service end, and the service end stores a plurality of instruction, and a plurality of instruction performs：
A) sequence information of client is obtained, is that order matches the first follow-up service according to the dimension of order, wherein
First follow-up service match orders in the following way：Order affiliated area is determined according to sequence information,
With the first follow-up service of Region Matching of order identical；
B) tapeout state screening client purpose of first follow-up service in the sequence information,
If client's purpose is in confirmation, the order is returned and matches the first follow-up service again；
If client's purpose it has been confirmed that if by the order match the second follow-up service；
If client's purpose is without purpose, the cancellation of order is followed up；
C) order being had been acknowledged to client's purpose in step b), it is that the follow-up of order matching second takes according to the dimension of order
Business, wherein
Second follow-up service match orders in the following way：According to sequence information determine order affiliated area and
In the coordinate position of affiliated area, taken in second follow-up nearest apart from the coordinate position with order identical Region Matching
Business；
D) tapeout state screening customer demand of second follow-up service in sequence information,
If the customer demand is in confirmation, the order is returned and matches the second follow-up service again；
If to have been acknowledged and matching businessman immediately, the order appoints to interview the customer demand；
If for the customer demand to have been acknowledged and wouldn't match businessman, the second follow-up service is the alternative business of the order
Family；
If the customer demand is without demand, cancellation of order follow-up.
A kind of order follow-up method and system being applied to towards a large amount of clients provided by the invention, draw to order shape
Divide realization targetedly to be followed up to different order status, effectively increase what is occurred when in face of a large amount of orders
Order follow-up efficiency, improves Consumer's Experience, while also improve the efficiency that order is converted into interviewing signing under line.
It should be appreciated that foregoing description substantially and follow-up description in detail are exemplary illustration and explanation, should not
As the limitation to the claimed content of the present invention.
Brief description of the drawings
With reference to the accompanying drawing enclosed, the present invention more purpose, function and advantages will pass through the as follows of embodiment of the present invention
Description is illustrated, wherein：
Fig. 1 schematically shows the structured flowchart of order follow-up system of the present invention；
Fig. 2 shows that order of the present invention matches the FB(flow block) of the first follow-up service；
Fig. 3 shows that order of the present invention matches the FB(flow block) of the second follow-up service.
Embodiment
By reference to one exemplary embodiment, the purpose of the present invention and function and the side for realizing these purposes and function
Method will be illustrated.However, the present invention is not limited to one exemplary embodiment as disclosed below；Can by multi-form come
It is realized.The essence of specification is only to aid in the detail of the various equivalent modifications Integrated Understanding present invention.
Hereinafter, embodiments of the invention will be described with reference to the drawings, relevant technical terms should be people in the art
Known to member.In the accompanying drawings, identical reference represents same or similar part, or same or like step,
Unless otherwise indicated.
Present disclosure is illustrated below by specific embodiment, in order that present disclosure is able to more
Clearly explanation to the usage scenario of the present invention, it is necessary to illustrate, the present invention is that one kind of the situation based on housekeeping business is fitted
For being followed up method towards the order of a large amount of clients, housekeeping business has multiple business (such as the industry such as confinement-caring woman, child-bearing sister-in-law, nurse
Business), it is necessary to which the potential customers of client are followed up and screened.The present invention is applied to towards a large amount of clients' first below
The order follow-up system of order follow-up method illustrates, as shown in Figure 1 the structured flowchart of order follow-up system of the present invention, according to
The present invention, order follow-up system includes client 200, businessman end 300 and service end 100 in embodiment, and client 200 is installed on
The mobile terminal (such as mobile phone, pad etc.) of client or PC ends, client in client single 200 by completing to place an order (filling in order).
The household services species that can be provided and related household services personal information are uploaded to service end by businessman end 300
100。
Service end 100 stores a plurality of programmed instruction, obtains the sequence information of client 200, and to sequence information with
Enter processing.The a plurality of programmed instruction that service end 100 stores performs content and will retouched in detail in order follow-up method below
State, no longer illustrate here.Those skilled in the art undoubted from order follow-up method can determine order of the present invention
The execution content of follow-up system command.
Order of the present invention matches the FB(flow block) of the first follow-up service as shown in Figure 2, as shown in Figure 3 order matching of the present invention
The FB(flow block) of second follow-up service, in the present embodiment it is exemplary using confinement-caring woman, child-bearing sister-in-law, nurse's business household services as
Example illustrates, it is to be understood that, however it is not limited to this.It is a kind of in embodiment to be applied to towards the order follow-up side of a large amount of clients
Method, suitable for being performed in computing device (such as service end processor), methods described includes：
S1, order is obtained, the first follow-up service is matched for order
Service end pulls client-side information, obtains the sequence information of client, increases after obtaining the sequence information of client for order
The state tag for adding follow-up to handle.The follow-up state processing label of order is the label that order often responds with further addition, with
Distinguish the progress and state in which of order.
The sequence information of acquisition includes the dimension of order：Affiliated when single under affiliated area and order when single under order
The coordinate position in region, in the present embodiment affiliated area it is exemplary for it is single under order when where city.
It is that order matches the first follow-up service according to the dimension of order, the first follow-up service matches in the following way to be ordered
It is single：Order affiliated area is determined according to sequence information, with the first follow-up service of Region Matching of order identical.Such as client exists
A cities place an order, first follow-up service of the affiliated city A cities matching of order of the service end in sequence information in A cities.
S2, screening client's purpose
Tapeout state screening client purpose of first follow-up service in sequence information, tapeout state include client's meaning
Into confirmation, client's purpose have confirmed that with client's purpose be without purpose.It should be noted that client's purpose here refers to client
Whether there is the purpose of being serviced when lower single to household services.
Client's purpose is screened by following method：
If S201, client's purpose are in confirmation, the order is returned and matches the first follow-up service again.
S202, if client's purpose it has been confirmed that if by the order match the second follow-up service.
If S203, client's purpose are without purpose, the cancellation of order is followed up, that is, thinks that the order is lost in.
S3, it is that order matches the second follow-up service
There is the purpose of household services in the order being had been acknowledged to client's purpose in step S2, i.e. customer order state,
It is that order matches the second follow-up service according to the dimension of order, in affiliated area when single under affiliated area and order when single under order
The coordinate position in domain, in the present embodiment affiliated area it is exemplary for it is single under order when where city.
Second follow-up service match orders in the following way：Order affiliated area is determined and in institute according to sequence information
Belong to the coordinate position in region, in second follow-up service nearest apart from the coordinate position with order identical Region Matching.Example
As client places an order in A cities, the affiliated city A cities of order of the service end in sequence information, and in A cities apart from order coordinate bit
Put second nearest follow-up service of (such as the B cells in A cities).
S4, screening customer demand
Tapeout state screening customer demand of second follow-up service in sequence information, tapeout state, which includes client, to be needed
Ask in confirming, family demand to have been acknowledged and matching businessman immediately, customer demand is has been acknowledged and wouldn't match businessman
It is without demand with customer demand.It should be noted that customer demand mentioned here refers to the different type being directed in household services
Demand, such as client C has demand to the confinement-caring woman in household services, and D client has demand to the child-bearing sister-in-law in household services.
Customer demand is screened by the following method：
If S401, the customer demand are in confirmation, the order is returned and matches the second follow-up service again.
If to have been acknowledged and matching businessman immediately, the order appoints to interview for S402, the customer demand.
If S403, the customer demand is have been acknowledged and wouldn't match businessman, the second follow-up service is that the order is standby
Select businessman.
If S404, the customer demand are without demand, cancellation of order follow-up, then it is assumed that the order is lost in.
S405, when the customer demand of order is has been acknowledged and wouldn't match businessman, then to continuing after the alternative businessman of order
Follow-up：When the order is adjusted to match businessman immediately, then the order is appointed to interview；If cancellation of order, then it is assumed that the order
It is lost in.
A kind of order follow-up method and system being applied to towards a large amount of clients provided by the invention, draw to order shape
Divide realization targetedly to be followed up to different order status, effectively increase what is occurred when in face of a large amount of orders
Order follow-up efficiency, improves Consumer's Experience, while also improve the efficiency that order is converted into interviewing signing under line.
With reference to the explanation of the invention disclosed here and practice, other embodiment of the invention is for those skilled in the art
It all will be readily apparent and understand.Illustrate and embodiment is to be considered only as exemplary, of the invention true scope and purport is equal
It is defined in the claims.
Claims (8)
- A kind of 1. order follow-up method being applied to towards a large amount of clients, suitable for being performed in computing device, it is characterised in that institute The method of stating includes：A) sequence information of client is obtained, is that order matches the first follow-up service according to the dimension of order, whereinFirst follow-up service match orders in the following way：Order affiliated area is determined according to sequence information, with ordering Single follow-up service of identical Region Matching first；B) tapeout state screening client purpose of first follow-up service in the sequence information,If client's purpose is in confirmation, the order is returned and matches the first follow-up service again；If client's purpose it has been confirmed that if by the order match the second follow-up service；If client's purpose is without purpose, the cancellation of order is followed up；C) order being had been acknowledged to client's purpose in step b), it is that order matches the second follow-up service according to the dimension of order, WhereinSecond follow-up service match orders in the following way：Order affiliated area is determined and in institute according to sequence information Belong to the coordinate position in region, in second follow-up service nearest apart from the coordinate position with order identical Region Matching；D) tapeout state screening customer demand of second follow-up service in sequence information,If the customer demand is in confirmation, the order is returned and matches the second follow-up service again；If to have been acknowledged and matching businessman immediately, the order appoints to interview the customer demand；If for the customer demand to have been acknowledged and wouldn't match businessman, the second follow-up service is the alternative businessman of the order；If the customer demand is without demand, cancellation of order follow-up.
- 2. according to the method for claim 1, it is characterised in that increase after obtaining the sequence information of client for order at follow-up The state tag of reason.
- 3. according to the method for claim 1, it is characterised in that to customer demand to have been acknowledged and temporarily in the step d) Persistently follow up after mismatching the alternative businessman of order of businessman, when the order is adjusted to match businessman immediately, then the order is preengage Interview；If the cancellation of order, the order is lost in.
- 4. according to the method for claim 1, it is characterised in that the affiliated area of order that the dimension of the step a) orders includes Domain, order affiliated area coordinate position.
- 5. according to the method for claim 1, it is characterised in that it is true that the tapeout state in the step b) includes client's purpose In recognizing, client's purpose have confirmed that with client's purpose be without purpose.
- 6. according to the method for claim 1, it is characterised in that the affiliated area of order that the dimension of the step c) orders includes Domain, order affiliated area coordinate position.
- 7. according to the method for claim 1, it is characterised in that the tapeout state in the step d) is included at customer demand In confirmation, family demand to have been acknowledged and matching businessman immediately, customer demand is has been acknowledged and wouldn't match businessman and visitor Family demand is without demand.
- A kind of system 8. order suitable for claim 1 to 7 any claim methods described follows up, it is characterised in that institute Stating system includes client and service end, and the service end stores a plurality of instruction, and a plurality of instruction performs：A) sequence information of client is obtained, is that order matches the first follow-up service according to the dimension of order, whereinFirst follow-up service match orders in the following way：Order affiliated area is determined according to sequence information, with ordering Single follow-up service of identical Region Matching first；B) tapeout state screening client purpose of first follow-up service in the sequence information,If client's purpose is in confirmation, the order is returned and matches the first follow-up service again；If client's purpose it has been confirmed that if by the order match the second follow-up service；If client's purpose is without purpose, the cancellation of order is followed up；C) order being had been acknowledged to client's purpose in step b), it is that order matches the second follow-up service according to the dimension of order, WhereinSecond follow-up service match orders in the following way：Order affiliated area is determined and in institute according to sequence information Belong to the coordinate position in region, in second follow-up service nearest apart from the coordinate position with order identical Region Matching；D) tapeout state screening customer demand of second follow-up service in sequence information,If the customer demand is in confirmation, the order is returned and matches the second follow-up service again；If to have been acknowledged and matching businessman immediately, the order appoints to interview the customer demand；If for the customer demand to have been acknowledged and wouldn't match businessman, the second follow-up service is the alternative businessman of the order；If the customer demand is without demand, cancellation of order follow-up.
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| CN201710675284.8A CN107481106A (en) | 2017-08-09 | 2017-08-09 | A kind of order follow-up method and system being applied to towards a large amount of clients |
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| CN201710675284.8A CN107481106A (en) | 2017-08-09 | 2017-08-09 | A kind of order follow-up method and system being applied to towards a large amount of clients |
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| CN109087160A (en) * | 2018-06-15 | 2018-12-25 | 长沙市到家悠享家政服务有限公司 | Order processing method, apparatus and electronic equipment |
| CN112200630A (en) * | 2020-10-12 | 2021-01-08 | 绿瘦健康产业集团有限公司 | User distribution processing method, device, medium and terminal equipment |
| CN113283963A (en) * | 2021-05-31 | 2021-08-20 | 长沙市到家悠享家政服务有限公司 | Order data processing method and system and computer equipment |
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Effective date of registration: 20190507 Address after: 410000 Room 401, 17 Building, Changsha Zhongdian Software Park, 39 Jianshan Road, Changsha New Development Zone, Hunan Province Applicant after: Changsha Youheng Network Technology Co., Ltd. Address before: Room 102, Building 15, No. 3, Garden Road, Haidian District, Beijing 100083 Applicant before: Beijing 58 to home Information Technology Co., Ltd. |
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Application publication date: 20171215 |