CN107424281B - Batch queuing reservation method and device - Google Patents

Batch queuing reservation method and device Download PDF

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Publication number
CN107424281B
CN107424281B CN201710241489.5A CN201710241489A CN107424281B CN 107424281 B CN107424281 B CN 107424281B CN 201710241489 A CN201710241489 A CN 201710241489A CN 107424281 B CN107424281 B CN 107424281B
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user terminal
appointment
user
service
probability
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CN107424281A (en
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龙岳
郭佳睿
张金玲
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China United Network Communications Group Co Ltd
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China United Network Communications Group Co Ltd
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/52—Network services specially adapted for the location of the user terminal
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/02—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to amusement parks
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems

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  • Engineering & Computer Science (AREA)
  • Tourism & Hospitality (AREA)
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Abstract

The invention provides a method and a device for reserving and queuing in batches, which comprise the following steps: receiving a service reservation request message of a user terminal, wherein the service request message comprises a first position of the user terminal and attribute information of the user terminal; the first position is the position of the user terminal for sending the service reservation request message; if the number of reserved service persons is more than or equal to the number of service carrying persons, inquiring the probability of the users successfully attending the appointment at the first position according to the first position of the user terminal; calculating a queuing sequence of the user terminal according to the first position of the user terminal, the user probability of the successful appointment-reaching of the first position and the attribute information of the user terminal; and sending a reservation request to the user terminal according to the queuing sequence. According to the invention, after the number of the reserved service people reaches the number of the carrying people, the most probable future appointment-making users are selected according to the user positions and the successful appointment-making probability, so that the success rate of appointment-making is improved, the effective management of visitor queuing is realized, and the management efficiency is improved.

Description

Batch queuing reservation method and device
Technical Field
The invention relates to a queuing technology, in particular to a batch queuing reservation method and device.
Background
At present, a queuing number calling machine is usually installed in public places such as hospitals or banks, a customer obtains a number through the queuing number calling machine, waits for a salesman to call the number, and the problem that the customer queues at a business window and is difficult to manage is solved through a number-obtaining queuing method.
However, queuing machines typically call only one customer at a time, and to a limited extent, the customer is called through a loudspeaker; the queuing and number calling mechanism for calling the clients in the client queuing sequence cannot meet the service requirement of a batch calling service scene. For example, in a casino where there are a few events, the manager may want the higher the seat rate per activation of the facility, the better from a cost perspective. So that it is often necessary for guests to wait for a long time; in addition, if the amusement projects are queued by more people, the tourists who are behind the amusement projects need to wait for a long time, and the time of the tourists is wasted.
Therefore, a system for effectively allocating service resources to the mass queuing is needed, so that the casino management side and the guest side can realize the optimal allocation of resources.
Disclosure of Invention
The invention provides a batch queuing reservation method and device, which are used for sequencing reserved user terminals according to a first position, the probability of users successfully reaching a reservation at the first position and terminal attributes after the number of people in a reserved service reaches a preset number of people, and then sending a reservation request to the user terminals according to a queue sequence, thereby realizing the effective management of tourist queuing and improving the management efficiency.
A first aspect of the present invention provides a method for batch reservation queuing, comprising:
receiving a service reservation request message of a user terminal, wherein the service request message comprises a first position of the user terminal and attribute information of the user terminal; the first position is the position of the user terminal for sending the service reservation request message;
if the number of reserved service persons is more than or equal to the number of service carrying persons, inquiring the probability of a user successfully attending an appointment at a first position according to the first position of the user terminal;
calculating a queuing sequence of the user terminal according to a first position of the user terminal, the user probability of successful appointment-keeping of the first position and the attribute information of the user terminal;
and sending a request for appointment to the user terminal according to the queuing sequence.
Another aspect of the present invention provides an apparatus for batch reservation queuing, comprising:
a receiving module, configured to receive a service reservation request message of a user terminal, where the service request message includes a first location of the user terminal and attribute information of the user terminal; the first position is the position of the user terminal for sending the service reservation request message;
the query module is used for querying the probability of the user successfully attending the appointment at the first position according to the first position of the user terminal if the number of the reserved service people is more than or equal to the number of the service carrying people;
the ordering module is used for calculating the queuing sequence of the user terminal according to the first position of the user terminal, the user probability of successful appointment reaching of the first position and the attribute information of the user terminal;
and the sending module is used for sending a request for appointment to the user terminal according to the queuing sequence.
The method and the device for reserving and queuing in batches have the technical effects that: after the user terminal reserves the service, whether to start the service is determined according to the number of people who have reserved the service, so that the problem that the number of people who perform the service is less than the number of people who bear the service, and the resource of the service is wasted is avoided. And the user terminals which have reserved the service are sequenced according to the positions of the user terminals and the probability that the user at the position successfully attends the appointment as the consideration factor of the queuing sequence, so that the success rate of the user attending the appointment is improved, the effective management of visitor queuing is realized, and the management efficiency is improved.
Drawings
FIG. 1 is a flow diagram illustrating a method for bulk reservation queuing in accordance with an exemplary embodiment of the present invention;
FIG. 2 is a flow diagram illustrating a method of bulk reservation queuing in accordance with another exemplary embodiment of the present invention;
FIG. 3 is a block diagram illustrating an apparatus for bulk reservation queuing in accordance with an exemplary embodiment of the present invention;
fig. 4 is a block diagram illustrating an apparatus for batch reservation queuing according to another exemplary embodiment of the present invention.
Detailed Description
Example 1
FIG. 1 is a flowchart illustrating a method for batch reservation queuing in accordance with an exemplary embodiment of the present invention. The embodiment can be applied to various occasions needing batch reservation and queuing processing, taking reservation and queuing of amusement projects in an amusement park as an example, if the amusement projects need to be started by full members, the amusement park receives a certain amount of tourists to reserve the projects and notifies the tourists meeting the full number of the amusement projects to attend the appointment.
As shown in fig. 1, the method for batch reservation queuing provided by the present invention includes:
step 101: receiving a service reservation request message of a user terminal, wherein the service request message comprises a first position of the user terminal and attribute information of the user terminal; the first position is a position where the subscriber terminal sends a subscription service request message.
The attribute information of the user terminal may include at least one of a subscription order of the user terminal, a class of the user terminal, and a number of offers of the user terminal. Step 102: and if the number of reserved service persons is more than or equal to the number of service carrying persons, inquiring the probability of the users successfully attending the appointment at the first position according to the first position of the user terminal.
Specifically, the number of service bearers may be the number of persons that can be accepted by the real service, or the number of bearers preset by a person skilled in the art according to the property of a service individual, that is, the number of service bearers may be greater than the number of persons that can be actually accepted by the service. According to experience, the number of the service carrying persons can be set to be 1.5 times of the actual number of the service carrying persons, because some users cannot attend the appointment after the service is reserved due to various reasons, when the number of the reserved service persons is larger than the actual number of the service carrying persons, the service is developed, and the problem that the number of the users attending the appointment in the future is smaller than the actual number of the service carrying persons during service, and resources required by service are wasted is avoided.
In practical application, the probability of the user successfully reaching the appointment at the first position is a result calculated based on big data statistics, the result reflects the distance positions from the user to the attraction to participate in the attraction as before, and the appointment-reaching probability related to the positions and obtained based on the big data statistics is taken as a factor for calculating the queuing sequence of the user terminal, so that the probability of the user successfully reaching the appointment can be effectively improved.
Step 103: and calculating the queuing sequence of the user terminals according to the first position of the user terminal, the user probability of the successful appointment reaching of the first position and the attribute information of the user terminal.
The closer the user is to the place where the service is performed, the greater the possibility of coming for a appointment, so the position of the user terminal when sending the service reservation request message, that is, the position of the user is taken as a queuing consideration.
In addition, the probability of the users who successfully go forward to the appointment is different at different positions with the same distance with the place where the business is carried out, so the probability of the users who successfully go forward to the appointment at different positions is counted based on big data, the probability of the users who successfully go forward to the appointment at the position where the users are located is searched in the database according to the position of the user terminal when the user terminal sends the business reservation request message, and the probability is used as a factor for calculating the sequencing of the user terminal.
Step 104: and sending a reservation request to the user terminal according to the queuing sequence.
Wherein, sending the request for appointment to the user terminal may further comprise inquiring whether the user is in appointment and sending an invitation code. The system sends a message for inquiring whether to attend the appointment or not to the user terminal, and if the user agrees to attend the appointment, an invitation code is sent to the user to request the user to attend the appointment; if the user refuses to attend the appointment, inquiring whether the user needs to continue to reserve the service, if the user wants to continue the reservation, executing the step 101, and if the user does not want to continue the reservation, deleting the reservation information of the user.
The method for reserving and queuing in batches provided by the embodiment determines whether to start service according to the number of people who have reserved the service after the user terminal reserves the service, so that the problem that the number of people who perform service is less than the number of people who bear the service and the resource of the service is wasted is avoided. And the position of the user terminal which has reserved the service when sending the service request message, namely the position of the user, is obtained, the probability of the user who successfully offers the appointment at the position is obtained according to the position, and the probability is taken as a consideration factor of the queuing sequence to sequence the users, so that the appointment-offering rate of the users is improved. In addition, the attribute information of the user terminal is taken as the consideration factors of the queuing sequence, such as the reservation sequence of the user terminal, the level of the user terminal, the number of times of the user terminal for making a contract, and the like, and the users are sequenced by considering the factors of the users, so that the success rate of the users for making a contract is further improved, the effective management of the tourist queuing is realized, and the management efficiency is improved.
Example 2
FIG. 2 is a flowchart illustrating a method for bulk reservation queuing in accordance with another exemplary embodiment of the present invention.
As shown in fig. 2, preferably, the method for queuing reservation in bulk according to this embodiment includes:
step 201: receiving a service registration request message sent by a user terminal, wherein the service registration request message comprises: tag information of the user; the tag information includes at least one of the following information: age, occupation, sex.
And counting the user characteristics of the reservation service based on a registration request message with label information sent by the user terminal, and taking the statistical result as basic data for analyzing the user characteristics which can be successfully reached to the reservation service.
Step 202: receiving a service reservation request message of a user terminal, wherein the service request message comprises a first position of the user terminal and attribute information of the user terminal; the first position is a position where the subscriber terminal sends a subscription service request message.
Step 203: and if the number of reserved service persons is more than or equal to the number of service carrying persons, inquiring the probability of the users successfully attending the appointment at the first position according to the first position of the user terminal.
Correspondingly, the method for batch reservation queuing provided by the embodiment further comprises the step 204: and inquiring the successful appointment-reaching probability corresponding to each label information according to the label information of the user.
Step 205: and calculating the queuing sequence of the user terminal according to the first position of the user terminal, the user probability of the successful appointment-reaching of the first position and the successful appointment-reaching probability corresponding to each label information of the user.
According to the first position, the user probability of successful appointment-keeping in the first position and the successful appointment-keeping probability corresponding to each tag information of the user, the queuing sequence of the user terminal is calculated, so that the number of the users invited by the system to keep an appointment-keeping in the future is reduced, the users cannot finally keep an appointment-keeping in the future, some users can keep an appointment-keeping in the future, and the condition of an appointment-keeping request is not received, so that the resource utilization rate is improved.
Step 206: and sending a reservation request to the user terminal according to the queuing sequence.
In practical application, after sending the request for appointment to the user terminal, the method further comprises step 207: and receiving a response message of the user terminal to the appointment-making request, wherein the response message comprises the label information of the user and a confirmation message of whether the user terminal is about.
Preferably, the method further comprises the step 208: and updating the successful appointment-reaching probability corresponding to the label information of the user according to the confirmation message of whether the user terminal is about the appointment or not.
The successful appointment-reaching probability corresponding to the label information is A/B; a is the number of users who carry a certain label, reserve the amusement program and successfully attend the appointment, and B is the number of users who carry the label and reserve the amusement program. By updating the successful appointment-reaching probability corresponding to the label information of the user in real time, the accuracy of the data is improved.
Specifically, the method further includes step 209: receiving a response message of the user terminal to the appointment-making request, wherein the response message comprises a second position of the user terminal and a confirmation message of whether the user terminal is about to the appointment; the second position is a position where the user terminal sends a response message.
And the system acquires the second position of the user terminal through a positioning device of the user terminal.
Preferably, when the user terminal checks a request for appointment sent by the system to the user terminal, the system opens a camera of the user terminal, obtains a picture of the surrounding environment through the camera, and compares the picture with the position identification in the database, so as to determine the accurate position of the user terminal.
Further, the method further includes step 210: and updating the probability of the user successfully attending the appointment at the second position according to the confirmation message of whether the user terminal attends the appointment or not.
Wherein, the probability of the user successfully attending the appointment at the second position is C/D;
c is the number of users who check the appointment request and attend the appointment at the second position; d is the number of all users viewing the appointment request at the second position. The probability of users successfully reaching the appointment at a certain position is counted through previous appointment making and appointment reaching data, the queuing sequence of the user terminals is calculated according to the probability, and the user terminals most likely reaching the appointment are arranged in front of a queue, so that the appointment reaching rate of the user terminals receiving appointment reaching requests is improved, invalid appointment reaching requests are reduced, the probability is updated in real time according to response messages of the user terminals, and the accuracy of the probability is improved.
Specifically, the attribute information of the user terminal includes: tag information of the user.
Further, the attribute information of the user terminal includes at least one of the following information:
the order of subscription of the user terminal, the level of the user terminal, and the number of offers of the user terminal.
The level of the user terminal may be, but is not limited to, the VIP level of the user.
Specifically, the method for reserving and queuing in batches provided by this embodiment further provides a specific method for calculating a queue order, where calculation is performed for each user terminal according to formula 1, the calculation results are sorted, and the obtained sequence is the queuing order of the user terminals.
Equation 1: (1.5 n-number of reservations +1) + level of visitors- (distance from attraction-500)/500-number of offers) × probability of successful engagement of the item per user tag carried by the user × probability of successful engagement of the item per location coordinate.
Example 3
Fig. 3 is a block diagram illustrating an apparatus for batch reservation queuing according to an exemplary embodiment of the present invention.
As shown in fig. 3, the apparatus for queuing reservation in batch according to this embodiment includes: a receiving module 31, a query module 32, a sorting module 33, and a sending module 34. The receiving module 31 is connected to the querying module 32, the querying module 32 is connected to the sorting module 33, and the sorting module 33 is connected to the sending module 34.
A receiving module 31, configured to receive a service subscription request message from a user terminal, where the service subscription request message includes a first location of the user terminal and attribute information of the user terminal; the first position is a position where the subscriber terminal sends a subscription service request message. The principle of the receiving module 31 for realizing the above functions is the same as that of step 101. And the query module 32 is configured to query, according to the first location of the user terminal, the probability of the user successfully attending the appointment at the first location if the number of the reserved service users is greater than or equal to the number of the service carrying users. The query module 32 implements the same principles as step 102.
And the sequencing module 33 is configured to calculate a queuing sequence of the user terminal according to the first location of the user terminal, the user probability that the first location is successfully attended to the appointment, and the attribute information of the user terminal. The sorting module 33 implements the same principle as step 103. And the sending module 34 is used for sending a request for appointment to the user terminal according to the queuing sequence. The principle of the sending module 34 implementing the above-described functions is the same as step 104.
In the device for reserving and queuing in batches provided by this embodiment, after the user terminal reserves the service, the query module 32 determines whether to start performing the service according to the number of people who have reserved the service, so as to avoid the waste of resources for performing the service, in which the number of people performing the service is less than the number of people carrying the service. In addition, the sequencing module 33 sequences the users according to the position of the user terminal which has subscribed the service when sending the service request message, that is, the probability of the user who has successfully reached the appointment at the position of the user, and taking the probability as a consideration factor of the queuing sequence, thereby improving the rate of the user reaching the appointment. In addition, the sorting module 33 also takes the attribute information of the user terminal as a consideration factor of the queuing sequence, such as the reservation sequence of the user terminal, the level of the user terminal, the number of times of the user terminal being released, and so on, and sorts the users by considering the factors of the users themselves, thereby further improving the success rate of the users in booking, realizing the effective management of the tourist queuing, and improving the management efficiency.
Example 4
Fig. 4 is a block diagram illustrating an apparatus for batch reservation queuing according to another exemplary embodiment of the present invention.
As shown in fig. 4, on the basis of embodiment 3, the apparatus for batch reservation queuing provided in this embodiment further includes: and an update module 35 connected to the receiving module 31.
In addition, the receiving module 31 is further configured to receive a response message from the user terminal to the appointment-making request, where the response message includes a second location of the user terminal and a confirmation message of whether the user terminal is about to be appointment; the second position is a position where the user terminal sends a response message. The principle of the receiving module 31 implementing the above-described functions is the same as step 209.
The updating module 35 is configured to update the probability that the user terminal successfully attends the appointment at the second location according to the confirmation message of whether the user terminal attends the appointment. The principle of the update module 35 implementing the above-described function is the same as step 210.
Specifically, the attribute information of the user terminal received by the receiving module 31 includes: tag information of the user;
accordingly, the receiving module 31 is further configured to:
receiving a service registration request message sent by a user terminal, wherein the service registration request message comprises: tag information of the user; the tag information includes at least one of the following information: age, occupation, sex. The principle of the receiving module 31 for realizing the above functions is the same as step 201.
Accordingly, the sorting module 33 is further configured to:
inquiring the successful appointment-reaching probability corresponding to each label information according to the label information of the user;
and calculating the queuing sequence of the user terminal according to the first position of the user terminal, the user probability of the successful appointment-reaching of the first position and the successful appointment-reaching probability corresponding to each label information of the user. The sorting module 33 implements the same principles of the above-described functions as steps 204 and 205.
Further, the response message received by the receiving module 31 includes tag information of the user and a confirmation message indicating whether the user terminal is about to attend the appointment. The principle of the receiving module 31 implementing the above function is the same as step 207.
The updating module 35 is further configured to update the successful appointment-reaching probability corresponding to the tag information of the user according to the confirmation message of whether the user terminal is about to attend the appointment. The update module 35 implements the same principles of the above-described functions as step 208.
Preferably, the attribute information of the user terminal received by the receiving module 31 includes at least one of the following information:
the order of subscription of the user terminal, the class of the user terminal, and the number of offers of the user terminal, but are not limited thereto.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.

Claims (4)

1. A method for batch reservation queuing, comprising:
receiving a service reservation request message of a user terminal, wherein the service request message comprises a first position of the user terminal and attribute information of the user terminal; the first position is the position of the user terminal for sending the service reservation request message;
if the number of reserved service persons is more than or equal to the number of service carrying persons, inquiring the probability of a user successfully attending an appointment at a first position according to the first position of the user terminal;
calculating a queuing sequence of the user terminal according to a first position of the user terminal, the user probability of successful appointment-keeping of the first position and the attribute information of the user terminal;
sending a request for appointment to the user terminal according to the queuing sequence;
before receiving the service subscription request message of the user terminal, the method further comprises:
receiving a service registration request message sent by a user terminal, wherein the service registration request message comprises: tag information of the user; the tag information includes at least one of the following information: age, occupation, sex;
correspondingly, before calculating the queuing order of the user terminal, the method further includes:
inquiring the successful appointment-reaching probability corresponding to each label information according to the label information of the user;
the calculating a queuing sequence of the user terminal according to the first position of the user terminal, the user probability of successful appointment-keeping of the first position, and the attribute information of the user terminal specifically comprises:
calculating a queuing sequence of the user terminal according to a first position of the user terminal, the user probability of successful appointment-keeping of the first position, the successful appointment-keeping probability corresponding to each label information of the user, and the attribute information of the user terminal;
the method further comprises the following steps:
receiving a response message of the user terminal to the appointment-keeping request, wherein the response message comprises a second position of the user terminal and a confirmation message of whether the user terminal is about for appointment; the second position is the position where the user terminal sends the response message;
updating the probability of the user successfully reaching the appointment at the second position according to the confirmation message of whether the user terminal reaches the appointment or not;
alternatively, the first and second electrodes may be,
receiving a response message of a user terminal to the appointment-making request, wherein the response message comprises tag information of the user and a confirmation message of whether the user terminal is about an appointment;
and updating the successful appointment-reaching probability corresponding to the label information of the user according to the confirmation message of whether the user terminal is about the appointment or not.
2. The method of claim 1, wherein the attribute information of the user terminal comprises at least one of the following information:
the order of subscription of the user terminal, the level of the user terminal, and the number of offers of the user terminal.
3. An apparatus for batch reservation queuing, comprising:
a receiving module, configured to receive a service reservation request message of a user terminal, where the service request message includes a first location of the user terminal and attribute information of the user terminal; the first position is the position of the user terminal for sending the service reservation request message;
the query module is used for querying the probability of the user successfully attending the appointment at the first position according to the first position of the user terminal if the number of the reserved service people is more than or equal to the number of the service carrying people;
the ordering module is used for calculating the queuing sequence of the user terminal according to the first position of the user terminal, the user probability of successful appointment reaching of the first position and the attribute information of the user terminal;
the sending module is used for sending a request for appointment to the user terminal according to the queuing sequence;
the receiving module is further configured to:
receiving a service registration request message sent by a user terminal, wherein the service registration request message comprises: tag information of the user; the tag information includes at least one of the following information: age, occupation, sex;
correspondingly, the sorting module is further configured to:
inquiring the successful appointment-reaching probability corresponding to each label information according to the label information of the user;
the sorting module is specifically configured to:
calculating a queuing sequence of the user terminal according to a first position of the user terminal, the user probability of successful appointment-keeping of the first position, the successful appointment-keeping probability corresponding to each label information of the user, and the attribute information of the user terminal;
the apparatus further comprises an update module:
the receiving module is further used for receiving a response message of the user terminal to the appointment-keeping request, wherein the response message comprises a second position of the user terminal and a confirmation message of whether the user terminal is about the appointment or not; the second position is the position where the user terminal sends the response message;
the updating module is used for updating the probability of the user successfully attending the appointment at the second position according to the confirmation message of whether the user terminal attends the appointment or not;
alternatively, the first and second electrodes may be,
the apparatus further comprises an update module:
the response message received by the receiving module comprises the label information of the user and a confirmation message of whether the user terminal is about;
and the updating module is used for updating the successful appointment-reaching probability corresponding to the label information of the user according to the confirmation message of whether the user terminal is about to attend the appointment.
4. The apparatus of claim 3, wherein the attribute information of the user terminal received by the receiving module comprises at least one of the following information:
the order of subscription of the user terminal, the level of the user terminal, and the number of offers of the user terminal.
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