CN107424085A - A kind of hotel service system - Google Patents
A kind of hotel service system Download PDFInfo
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- CN107424085A CN107424085A CN201710649202.2A CN201710649202A CN107424085A CN 107424085 A CN107424085 A CN 107424085A CN 201710649202 A CN201710649202 A CN 201710649202A CN 107424085 A CN107424085 A CN 107424085A
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- 235000013361 beverage Nutrition 0.000 claims abstract description 26
- 238000001514 detection method Methods 0.000 claims abstract description 19
- 230000035622 drinking Effects 0.000 claims abstract description 17
- 235000013305 food Nutrition 0.000 claims abstract description 13
- 238000000034 method Methods 0.000 claims description 45
- 230000001960 triggered effect Effects 0.000 claims description 13
- 238000003287 bathing Methods 0.000 claims description 4
- 230000035939 shock Effects 0.000 claims description 4
- 238000007689 inspection Methods 0.000 claims 1
- 230000003190 augmentative effect Effects 0.000 description 8
- 239000011521 glass Substances 0.000 description 8
- 244000299461 Theobroma cacao Species 0.000 description 6
- 235000019219 chocolate Nutrition 0.000 description 6
- 230000001815 facial effect Effects 0.000 description 4
- 230000006855 networking Effects 0.000 description 4
- 238000012546 transfer Methods 0.000 description 4
- 230000008859 change Effects 0.000 description 3
- 230000000007 visual effect Effects 0.000 description 3
- 241000501754 Astronotus ocellatus Species 0.000 description 2
- 201000010099 disease Diseases 0.000 description 2
- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 2
- 230000005611 electricity Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000012216 screening Methods 0.000 description 2
- 238000006467 substitution reaction Methods 0.000 description 2
- 238000005406 washing Methods 0.000 description 2
- 241001640034 Heteropterys Species 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 230000001186 cumulative effect Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000008569 process Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
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- Business, Economics & Management (AREA)
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- Human Resources & Organizations (AREA)
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- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The invention provides a kind of hotel service system, and it includes：Detection module, for detecting whether there is client to enter hotel gate；Identification module, for obtaining the identity information of client, and send to the foreground in the hotel；Hall's welcome's module, for play it is corresponding with the identity information welcome class audio frequency, and welcome class video corresponding to showing；Habits information acquisition module, for obtaining corresponding habits information；Delivery module, the beverage for liking drinking the client are sent to foreground, to enable client to be drunk when check-ining；Or the beverage, publication, food that the client likes are sent to client at one's side；Room module is selected, the idle guest room information to match for obtaining the house type for liking ordering with the client；Guide module, whether finish for detecting client and move in formality, and guide the client reach described in move in room corresponding to formality.The system of the present invention substantially increases the efficiency of services client.
Description
Technical field
The present invention relates to hotel service technical field, in particular to a kind of hotel service system.
Background technology
At present, the service in hotel is all manually completed, and whole service process is cumbersome, very inconvenient, Consumer's Experience
It is excessively poor, and maintenance cost is huge.
The content of the invention
In view of the foregoing, it is necessary to a kind of hotel service system is proposed, to improve the efficiency of services client.
To achieve the above object,
The present invention proposes a kind of hotel service system, including：Detection module, for detecting whether there is client to enter hotel
Gate；
Identification module, for when the detection module has detected that client enters hotel gate, to the client
Identification is carried out, the identity information of client is obtained, the identity information is sent to the foreground in the hotel；
Hall's welcome's module, for play it is corresponding with the identity information welcome class audio frequency, and show and the body
Class video is welcome corresponding to part information；
Habits information acquisition module, for obtaining habits information corresponding with the identity information, the habits information bag
The publication of include beverage that the client likes drinking, liking seeing, the house type for liking ordering, like the food selected；
Delivery module, for according to the habits information, the beverage that the client likes drinking being sent into foreground, to cause
Client can drink when check-ining；Or the current positional information of client is obtained, if judging client currently in hotel
During hall's rest area rest, beverage that the client likes drinking, the publication for liking seeing, the food liking selecting are sent to client
At one's side；
Room module is selected, for according to the habits information, obtaining and liking the free time that the house type ordered matches with the client
Guest room information, and show so that client is selected；
Module is guided, whether finishes for detecting client and moves in formality, room corresponding to formality is moved in if so, then obtaining
Room number, then pass through the display screen on robot, unmanned plane, passage, the one or more in the holographic projector on passage
Equipment is guided and moves in room corresponding to formality described in client's arrival；
Further, room welcome module, for detecting whether client enters the room, if so, then closing room automatically
In curtain, open light in room, the voice and video for welcoming to move in of televising in room；
Further, module is introduced in room, for judge client whether it should be understood that in room facility application method, if
It is that the facility application method then started in room introduces device, and the application method of facility in room is introduced to client.
Further, the identity information includes the nationality's information or native place information of the client.
Further, the hall welcome mold is used for：Play corresponding with nationality's information or native place information joyous
Class audio frequency is met, and shows ethnic group corresponding with nationality's information or native place information, welcome class word.
Further, module is introduced in the room, is specifically used for：Client is obtained by the intelligent sound box being arranged in room
The voice sent, to the voice carry out semantic analysis, judge client whether it should be understood that in room facility application method.
Further, module is introduced in the room, is specifically additionally operable to：If detecting, client triggers some facility in room
Multiple buttons and the facility is still not actuated, or detect client repeatedly trigger the single button of some facility in room and institute
State that facility is still not actuated, then judge the client it should be understood that in room facility application method.
Further, the guide module is specifically used for：The current position of client is obtained, is started and the position correspondence
Display screen or complete set projecting apparatus reach the route instruction in the room to show from the position.
Further, in addition to prompting module, it is used for：When detecting that the doorbell outside the room door that the client moves in is touched
During hair, position of the client in room is obtained, client will be sent to room by picture outdoors in viewing TV, the doorbell if judging
Between television set and be shown in the preset range of the television set viewing area；If judging, client in toilet, states door
Bell picture will be sent on the default mobile phone of client outdoors；If judging client in bathing, temporary close bath apparatus is simultaneously
Client's doorbell is reminded to be triggered by voice mode；If judging, client has slept, and obtains the body for the visitor for triggering the doorbell
Part information, judges the visitor whether in default white list, if so, then by gradually increasing sound according to the identity information
The voice reminder client of amount, and gradually increase lamplight brightness, if it is not, then not making any carry for the situation that the doorbell is triggered
Wake up.
Further, the detection module includes infrared sensor, image recognition, pressure sensor, and/or vibration-sensing
Device.
The present invention, if so, then carrying out identification to the client, is obtained by having detected whether that client enters hotel gate
Take the identity information of client；Obtain habits information corresponding with the identity information；According to the habits information, by the client
The beverage for liking drinking is sent to foreground, to enable client to be drunk when check-ining；Or to obtain client current
Positional information, if judging client currently in the rest of hotel lobby rest area, by beverage that the client likes drinking, like what is seen
Publication, the food for liking selecting are sent to client at one's side；According to the habits information, obtain and like the house type ordered with the client
The idle guest room information to match, and show so that client is selected to be moved in before formality guides client automatically according to client
Toward corresponding guest room, the voice and video for welcoming to move in is played, and introduces guest room application method automatically, substantially increases services client
Efficiency.
Brief description of the drawings
Fig. 1 shows the schematic flow sheet of the hotel service method of the embodiment of the present invention one；
Fig. 2 shows the structural representation of the hotel service system of the embodiment of the present invention two.
Embodiment
It is below in conjunction with the accompanying drawings and specific real in order to be more clearly understood that the above objects, features and advantages of the present invention
Mode is applied the present invention is further described in detail.It should be noted that in the case where not conflicting, the implementation of the application
Feature in example and embodiment can be mutually combined.
Elaborate many details in the following description to facilitate a thorough understanding of the present invention, described embodiment only
Only it is part of the embodiment of the present invention, rather than whole embodiments, the present invention can also use other to be different from being described herein
Other modes implement, therefore, protection scope of the present invention is not limited to the limitation of following public specific embodiment.In order to
The above objects, features and advantages of the present invention can be more clearly understood that, below in conjunction with the accompanying drawings with specific embodiment to the present invention
It is described in detail.Based on the embodiment in the present invention, those of ordinary skill in the art are not making creative work premise
Lower obtained every other embodiment, belongs to the scope of protection of the invention.Unless otherwise defined, it is used herein all
Technology and scientific terminology it is identical with the implication that is generally understood that of those skilled in the art for belonging to the present invention.Herein at this
The term used in the description of invention is intended merely to describe the purpose of specific embodiment, it is not intended that in limiting this hair
It is bright.
Fig. 1 is the schematic flow sheet for the hotel service method that the embodiment of the present invention one provides.As shown in figure 1, this method has
Body comprises the following steps：
101：Detect whether that client enters hotel gate；
Detect whether that client enters hotel gate, if so, then holding step 102；
For example, it can detect whether that client enters hotel gate by being arranged on the infrared sensor of hotel doorway；Or
Person is by detecting whether hotel gate is opened, if so, then judging there is client's entrance；Or when hotel gate is revolving door,
If detecting, revolving door is in rotation status, and judgement has client to enter hotel gate；Or by being arranged on hotel doorway
Camera carries out image recognition and determines whether that client enters hotel gate；Or by being arranged at hotel gate ground
Pressure sensor or shock sensor determine whether that client enters hotel gate to detect, if the pressure sensor detects
Pressure exceed the vibration values that detect of preset value or the shock sensor and exceed default vibration values and then judge there is client to enter
Enter hotel gate.
102：Identification is carried out to the client；
The identity information of client is obtained, the identity information is sent to the foreground in the hotel；
For example, detect the facial information into the client at hotel gate, rainbow by being arranged on the camera at hotel gate
Film information and quantity information have identified 1 visitor to obtain the identity information of the corresponding client to prestore, such as by camera
Family enters hotel gate, and camera confirms the identity information of the client by facial scan identification or iris recognition；Again
For example, examined by the fingerprint detector being arranged on hotel gate button or the fingerprint detector being arranged on the big door guard bar in hotel
The finger print information of client is surveyed so as to obtain corresponding client identity information, when client press...withes one's finger hotel gate button or client
It is hand steered when on the big door guard bar in hotel, by the fingerprint detector being arranged on hotel gate button or be arranged on hotel gate and help
For the finger print information of fingerprint detector detection client on hand so as to obtain corresponding client identity information, the button can be wine
Other buttons set on shop gate Password Input button or hotel gate.For another example the shooting can also be passed through
Head obtains the gesture information of client or obtains the gesture information of client by touch pad on hotel gate so as to obtain correspondingly
Identity information, for example identification gesture is draws to the right corresponding to default client's first, identification gesture corresponding to client's second
For to downslide, then, when client uses hotel gate, in atmosphere by hand it is standardized downwards under, camera captures this hand
Identify that this client is client's second after gesture, or under some client is standardized to the right on the touch pad on hotel gate, then
With regard to that can identify that this client is client's first.In addition to this it is possible to the ID card entrained by client is read by radio-frequency card reader
Information obtains corresponding identity information；Optionally, the information for the current account for having unlocked the hotel gate can also be passed through
To obtain the identity information of corresponding client, for example, client's first logs in oneself account with the hotel gate unblock software on mobile phone, and
The hotel gate has been unlocked with hotel gate software, then, it can unlock what software logged in by Jia hotels gate
The information that account is included obtains the identity information of first.The identity information, including the name of client, contact method, communication
The information related to its people such as address, nationality, native place, bank's card number, history of disease, social security number.
103：Play and welcome class audio frequency and video；
Welcome class audio frequency corresponding with the identity information is played, and shows welcome class corresponding with the identity information
Video；For example, the client that the identity information shows access into hotel gate is Mr. Li, then play " welcoming Mr.'s Li presence "
Voice, and the word of the electronical display screen display " welcoming Mr.'s Li presence " at hotel doorway；
Optionally, the identity information includes the nationality's information or native place information of the client；The broadcasting and the body
Class audio frequency is welcome corresponding to part information and shows welcome class video corresponding with the identity information, is specifically included：Play with
Class audio frequency is welcome corresponding to nationality's information or native place information, and is shown corresponding with nationality's information or native place information
Ethnic group, welcome class word.For example, identity information is shown, Mr. Li nationality is France, then gallice plays and welcome Mr.'s Li presence
Audio, and the word for welcoming Mr.'s Li presence is gallice shown in the electronic display at hotel doorway, or in hotel
French waiter's women image that electronical display screen display prestores；Or identity information is shown, Mr.'s Li native place be Sichuan into
All people, then the audio for welcoming Mr. Li to come is played with Chengdu dialect, and Chengdu is used in the electronic display at hotel doorway
The word of Mr.'s Li presence, or the Chengdu waiter women figure to be prestored in hotel's electronical display screen display are welcome in dialect display
Picture；
Optionally, social prestige information corresponding with the identity information is searched for by identity information networking, for example,
Identity information shows that client is the relevant informations that Mr. Wang, nationality are the U.S., sex female, then networking search Mr. Wang, finds king
The movie queen winner of so-and-so the 20th Oscar Golden Statuettes, then it can play in English " warm welcome Oscar movie queen Mrs Wang presence "
Audio, and electronical display screen display Mrs Wang at hotel doorway is on the 20th Oscar Golden Statuettes prize-giving stage
Picture.
104：Obtain habits information corresponding with the identity information；
The habits information include the client like drinking beverage, like seeing publication, like ordering house type, like
The food selected；For example, according to identity information show client be Zhao so-and-so, this enters from database search and before getting Mr. Li
The beverage that firmly hotel is often drunk is A board beverages, and the publication often subscribed to is B publications, and the house type for liking ordering is total by street, high level
System suite, the food for liking selecting is C board chocolates.
105：According to the habits information services client；
According to the habits information, the beverage that the client likes drinking is sent to foreground, with cause client handle into
It can be drunk when stopping continuous；Or the current positional information of client is obtained, if judging, client currently stops in hotel lobby rest area
During breath, beverage that the client likes drinking, the publication for liking seeing, the food liking selecting are sent to client at one's side；
According to the habits information, the idle guest room information that the house type for liking ordering with the client matches is obtained, and show
Show come so that client is selected；
For example, according to so-and-so habits information of Zhao, before so-and-so reaches reception counter of hotel in Zhao, just pass through default article
Either the one or more in A boards beverage, B publications, C board chocolates are sent to Transfer pipe by service robot or unmanned plane
Foreground, to cause Zhao, so-and-so can enjoy during check-ining, and show that hotel is idle at present in foreground automatic screening
The guest room information by street high level president suite for Zhao so-and-so quickly select；
Optionally, so-and-so motion track and positional information of Zhao is detected by the camera in hotel, so-and-so walks if judging Zhao
Rest area or Zhao to hotel lobby so-and-so at hotel lobby rest area, then pass through default article Transfer pipe or clothes
One or more in A boards beverage, B publications, C board chocolates are sent to the table of so-and-so at one's side of Zhao by business robot or unmanned plane
For Zhao, so-and-so enjoys in rest on son.
106：Client is guided to reach guest room；
Whether detection client, which finishes, is moved in formality, if so, then obtaining the room number for moving in room corresponding to formality, Ran Houtong
The one or more equipment crossed in robot, unmanned plane, the display screen on passage, the holographic projector on passage guide the visitor
Room corresponding to formality is moved in family described in reaching；For example, so-and-so whether can complete and move in by hotel database detection Zhao
Formality, such as detect Zhao so-and-so has been acknowledged the specific guest room of selection or has received guest room CUSTOM HOUSE HOTEL, then judge Zhao so-and-so
Formality is moved in through finishing；Move in formality according to described, obtain so-and-so guest room number for moving in of Zhao, be then transferred to robot of leading the way,
The one or more in the holographic projector on display screen, passage on unmanned plane, passage；For example, the guest room number is transmitted
To robot or the unmanned plane of leading the way, lead the way robot or unmanned plane can confirm the guest room in hotel according to the guest room number
Position, voice " so-and-so Mr. Zhao please follow me, and I will go with you to guest room " then can be played, and start to lead Zhao so-and-so moves towards
Guest room；For example, the guest room number is sent to the holographic projector on the display screen or passage on passage, the display screen on passage
Or the holographic projector on passage can confirm position of the guest room in hotel according to the guest room number, then show corresponding visitor
The positional information and route guidance information in room；
Optionally, one or more equipment in the display screen by passage, the holographic projector on passage refer to
Draw and move in room corresponding to formality described in client's arrival, specifically include：The current position of client is obtained, is started and institute's rheme
Display screen corresponding to putting or complete set projecting apparatus reach the route instruction in the room to show from the position, for example, can be with
Obtain so-and-so current location information of Zhao, and real-time display current location information walking to corresponding guest room in real time by camera
To, range information.
107：Adjust guest room frastructure state；
Whether detection client enters the guest room, if so, then closing the curtain in guest room, the lamp in unlatching guest room automatically
Light, the voice and video for welcoming to move in of televising in guest room；
For example, when the door that detect guest room is opened, or Zhao is detected by camera so-and-so opens guest room door, or
Person detects that guest room door is unlocked, then judging Zhao, so-and-so enters guest room, then the curtain closed automatically in guest room, and by guest room
Light be adjusted to meet so-and-so state for being accustomed to of Zhao, while the television set in guest room automatically turns on and play " welcome Zhao so-and-so enter
Voice and captions firmly "；Optionally, it can be played according to the method for step 103 on the television set in guest room and welcome class audio frequency
And video.
108：Introduce guest room application method；
Judge client whether it should be understood that in guest room facility application method, if so, then start guest room in facility use
Method introduces device, and the application method of facility in guest room is introduced to client.
Optionally, it is described judge client whether it should be understood that in guest room facility application method, specifically include：Pass through setting
Intelligent sound box in guest room obtains the voice that client sends, and carries out semantic analysis to the voice, judges whether client needs
Understand the application method of facility in guest room；It is or described if detecting client to trigger the multiple buttons of some facility in guest room
Facility is still not actuated, or detects that client repeatedly triggers the single button of some facility in guest room and the facility does not open yet
It is dynamic, then judge the client it should be understood that in guest room facility application method.
For example, by taking the television set in guest room as an example, client says " how this television set is used " or " why is this television set
Do not open ", intelligent sound box obtains client, and what is said or talked about, carries out semantic analysis to the voice, judges that client needs to use
Television set does not still know how to use, so judging client it should be understood that the application method of television set；So, the intelligent sound box
The default application method introduced device and introduce television set in guest room can be activated, the device of introducing can be intelligent sound box, electricity
The one or more in glasses, single audio frequency and video playing device are shown depending on machine, robot, holographic projector, augmented reality；
Or television set detects multiple buttons in client's trigger television and institute's television set is still not actuated or enter just
Normal broadcast state, or detect single button in the multiple trigger television of client and television set is still not actuated or enter normal
Broadcast state, then judge the client it should be understood that in guest room facility application method；So, the intelligent sound box can activate visitor
The default application method introduced device and introduce television set in room, the device of introducing can be intelligent sound box, television set, machine
One or more in people, holographic projector, augmented reality display glasses, single audio frequency and video playing device；For example, client
Take augmented reality and show glasses, the augmented reality shows that glasses obtain the visual angle of client, and obtains and the vision
The facility of angle automatching, then show application method corresponding to the facility；
Optionally, if by introducing after device is introduced in prefixed time interval, such as 1 minute after introduction
It is interior, introduce device and detect that television set is still not actuated or into normal playing status, then hotel can be contacted automatically by introducing device
Attendant visits as guest operation television set.On other facilities in guest room, for example, light fixture, washing machine, refrigerator, wine cabinet,
The facilities such as shower set, closestool, with reference to above-mentioned television set, repeat no more.
Optionally, when detecting that the doorbell outside the room door that the client moves in is triggered, client is obtained in guest room
Position, if judging client in viewing TV, picture outdoors is sent to the television set in room and including in institute by the doorbell
In the preset range for stating television set viewing area；If judging client in toilet, visitor will be sent to by picture outdoors by stating doorbell
On the default mobile phone in family；If judging client in bathing, temporary close bath apparatus simultaneously reminds client by voice mode
Doorbell is triggered；If judging, client has slept, and obtains the identity information for the visitor for triggering the doorbell, is believed according to the identity
Breath judges the visitor whether in default white list, if so, then by gradually increasing the voice reminder client of volume, and by
Cumulative plus lamplight brightness, if it is not, then not making any prompting for the situation that the doorbell is triggered.Optionally, visitor can be passed through
The working condition of facility judges client which specific room in guest room in room, for example, the television set in guest room is playing section
Mesh or just in channel change, judge that client just at work, judges client in television set safety, the bath apparatus of toilet
In toilet, light fixture and television set are all turned off in guest room, then judge that client has slept.
Present invention method is by having detected whether that client enters hotel gate, if so, then being carried out to the client
Identification, obtain the identity information of client；Obtain habits information corresponding with the identity information；Believed according to the custom
Breath, is sent to foreground, to enable client to be drunk when check-ining by the beverage that the client likes drinking；Or
The current positional information of client is obtained, client currently in the rest of hotel lobby rest area, the client is liked drinking if judging
Beverage, publication, the food liking selecting liking seeing be sent to client at one's side；According to the habits information, obtain with it is described
The idle guest room information that the house type that client likes ordering matches, and show so that client is selected to enter to stop according to client
Continuous automatic guiding client goes to corresponding guest room, plays the voice and video for welcoming to move in, and introduces guest room application method automatically, and
Intelligent visitor's based reminding method is employed, substantially increases the efficiency of services client, substantially increases the customer experience of client.Can
Choosing, the heart rate information of client can be detected by the pillow being arranged in guest room, if the heart rate information meets sleep state
Under heart rate feature, then judge that client has slept.
The present invention also proposed a kind of hotel service system 20 in second aspect, including：
Detection module 201, for detecting whether there is client to enter hotel gate；For example, can be by being arranged on hotel's door
The infrared sensor of mouth has detected whether that client enters hotel gate；Or by detecting whether hotel gate is opened, if so,
Then judge there is client's entrance；Or when hotel gate is revolving door, if detecting, revolving door is in rotation status, judges
There is client to enter hotel gate；Or the camera progress image recognition by being arranged on hotel doorway determines whether client
Into hotel gate；Or the pressure sensor by being arranged at hotel gate ground or shock sensor judge to detect
Whether there is client to enter hotel gate, if the pressure that the pressure sensor detects exceedes preset value or the vibration-sensing
The vibration values that device detects exceed default vibration values and then judge have client to enter hotel gate.
Identification module 202, for when the detection module 201 detection there is client to enter hotel gate when, to described
Client carries out identification, obtains the identity information of client, the identity information is sent to the foreground in the hotel；Obtain visitor
The identity information at family, the identity information is sent to the foreground in the hotel；For example, by being arranged on taking the photograph at hotel gate
As head detects facial information, iris information and quantity information into the client at hotel gate to obtain the corresponding client to prestore
Identity information, such as identified that 1 client enters hotel gate by camera, camera identified by facial scan or
Person's iris recognition confirms the identity information of the client；For another example pass through the fingerprint detection being arranged on hotel gate button
Instrument or the finger print information for the fingerprint detector detection client being arranged on the big door guard bar in hotel are so as to obtaining corresponding client identity
Information, when client press...with one's finger hotel gate button or client it is hand steered when on the big door guard bar in hotel, by being arranged on hotel
Fingerprint detector on gate button or the finger print information for the fingerprint detector detection client being arranged on the big door guard bar in hotel from
And client identity information corresponding to obtaining, the button can be hotel gate Password Input button or hotel gate
Other buttons of upper setting.For another example the gesture information or big by hotel of client can also be obtained by the camera
Touch pad on door obtains the gesture information of client so as to obtain corresponding identity information, such as identity corresponding to default client's first
For identification gesture to draw to the right, identification gesture corresponding to client's second is to downslide, then, when client uses hotel gate,
In atmosphere by hand downwards it is standardized under, camera identifies that this client is client's second after capturing this gesture, or some
Under client is standardized to the right on the touch pad on hotel gate, then with regard to that can identify that this client is client's first.In addition, also
Credit card information entrained by client can be read by radio-frequency card reader to obtain corresponding identity information；Optionally, may be used also
The identity information of corresponding client is obtained with the information of the current account by having unlocked the hotel gate, for example, client's first
Oneself account is logged in the hotel gate unblock software on mobile phone, and it is big with hotel gate software to have unlocked the hotel
Door, then, the identity information of first can be obtained by the information that the account of Jia hotels gate unblock software login is included.
The identity information, including the name of client, contact method, address, nationality, native place, bank's card number, history of disease, social security
Number grade information related to its people.
Hall's welcome's module 203, for play it is corresponding with the identity information welcome class audio frequency, and display with it is described
Class video is welcome corresponding to identity information；For example, the client that the identity information shows access into hotel gate is Mr. Li, then broadcast
Put the voice of " welcoming Mr.'s Li presence ", and the text of the electronical display screen display " welcoming Mr.'s Li presence " at hotel doorway
Word；Optionally, the identity information includes the nationality's information or native place information of the client；The broadcasting and the identity information
Corresponding welcome class audio frequency and display welcome class video corresponding with the identity information, are specifically included：Play and the state
Welcome class audio frequency corresponding to nationality information or native place information, and display ethnic group corresponding with nationality's information or native place information,
Welcome class word.For example, identity information is shown, Mr. Li nationality is France, then gallice plays the sound for welcoming Mr.'s Li presence
Frequently, and the word for welcoming Mr.'s Li presence is gallice shown in the electronic display at hotel doorway, or in hotel's electronics
French waiter's women image that display screen display prestores；Or identity information is shown, Mr.'s Li native place is Sichuan Chengdu
People, then the audio for welcoming Mr. Li to come is played with Chengdu dialect, and with Chengdu side in the electronic display at hotel doorway
The word of Mr.'s Li presence, or the Chengdu waiter women figure to be prestored in hotel's electronical display screen display are welcome in speech display
Picture；Optionally, social prestige information corresponding with the identity information is searched for by identity information networking, for example, identity
Presentation of information client is the relevant informations that Mr. Wang, nationality are the U.S., sex female, then networking search Mr. Wang, finds Mr. Wang
The movie queen winner of 20th Oscar Golden Statuettes, then the sound of " warm welcome Oscar movie queen Mrs Wang presence " can be played in English
Frequently, figure of electronical display screen display Mrs Wang on the 20th Oscar Golden Statuettes prize-giving stage and at hotel doorway
Piece.
Habits information acquisition module 204, for obtaining habits information corresponding with the identity information, the habits information
The beverage liking drinking including the client, the publication for liking seeing, the house type for liking ordering, like the food selected；For example, according to body
Part presentation of information client be Zhao so-and-so, this moves in the beverage often drunk in hotel from database search and before getting Mr. Li and is
A board beverages, the publication often subscribed to are B publications, and the house type for liking ordering is by street, high-rise president suite, likes the food selected
For C board chocolates.
Delivery module 205, for according to the habits information, the beverage that the client likes drinking to be sent into foreground, with
Client is drunk when check-ining；Or the current positional information of client is obtained, if judging, client currently exists
During the rest of hotel lobby rest area, beverage that the client likes drinking, the publication for liking seeing, the food liking selecting are sent to
Client is at one's side；
Room module 206 is selected, for according to the habits information, obtaining and liking the sky that the house type ordered matches with the client
Not busy guest room information, and show so that client is selected；For example, according to so-and-so habits information of Zhao, Zhao so-and-so
Before reaching reception counter of hotel, just by default article Transfer pipe, either service robot or unmanned plane print A boards beverage, B
One or more in thing, C board chocolates are sent to foreground, and to cause Zhao, so-and-so can enjoy during check-ining,
And show that so-and-so quickly selects hotel's guest room information by street high level president suite idle at present for Zhao in foreground automatic screening；
Optionally, so-and-so motion track and positional information of Zhao is detected by the camera in hotel, so-and-so walks if judging Zhao
Rest area or Zhao to hotel lobby so-and-so at hotel lobby rest area, then pass through default article Transfer pipe or clothes
One or more in A boards beverage, B publications, C board chocolates are sent to the table of so-and-so at one's side of Zhao by business robot or unmanned plane
For Zhao, so-and-so enjoys in rest on son.
Module 207 is guided, whether finishes for detecting client and moves in formality, room corresponding to formality is moved in if so, then obtaining
Between room number, then by the display screen on robot, unmanned plane, passage, one kind in the holographic projector on passage or
Plurality of devices is guided and moves in room corresponding to formality described in client's arrival；For example, hotel database detection Zhao can be passed through
Whether so-and-so, which completes, is moved in formality, such as detects Zhao so-and-so has been acknowledged the specific guest room of selection or has received guest room room
Card, then judging Zhao, so-and-so has finished and moves in formality；Formality is moved according to described, obtains so-and-so guest room number for moving in of Zhao, then
Send robot of leading the way, unmanned plane, the display screen on passage, the one or more in the holographic projector on passage to；For example,
Send the guest room number to lead the way robot or unmanned plane, lead the way robot or unmanned plane can confirm institute according to the guest room number
Position of the guest room in hotel is stated, then can play voice " so-and-so Mr. Zhao please follow me, and I will go with you to guest room ", and open
Beginning leads Zhao, and so-and-so moves towards guest room；For example, to the guest room number is sent to the line holographic projections on the display screen or passage on passage
Instrument, the holographic projector on display screen or passage on passage can confirm position of the guest room in hotel according to the guest room number
Put, then show the positional information and route guidance information in corresponding guest room；
Optionally, one or more equipment in the display screen by passage, the holographic projector on passage refer to
Draw and move in room corresponding to formality described in client's arrival, specifically include：The current position of client is obtained, is started and institute's rheme
Display screen corresponding to putting or complete set projecting apparatus reach the route instruction in the room to show from the position, for example, can be with
Obtain so-and-so current location information of Zhao, and real-time display current location information walking to corresponding guest room in real time by camera
To, range information.
Room welcome's module 208, for detecting whether client enters the room, if so, then closing automatically in guest room
Curtain, open light in guest room, the voice and video for welcoming to move in of televising in guest room；Guest room is detected for example, working as
Door is opened, and either detecting Zhao by camera, so-and-so opens guest room door or detects that guest room door is unlocked, then judges
So-and-so enters guest room to Zhao, then the curtain closed automatically in guest room, and by the light in guest room is adjusted to meet Zhao so-and-so is accustomed to
State, while the television set in guest room automatically turns on and plays the voice and captions of " welcoming Zhao, so-and-so moves in "；Optionally, can be with
Played according to the method for step 103 on the television set in guest room and welcome class audio frequency and video.
Module 209 is introduced in room, for judge client whether it should be understood that in guest room facility application method, if so, then
The facility application method started in guest room introduces device, and the application method of facility in guest room is introduced to client.Optionally, it is described to sentence
Disconnected client whether it should be understood that in guest room facility application method, specifically include：Obtained by the intelligent sound box being arranged in guest room
Take the voice that client sends, to the voice carry out semantic analysis, judge client whether it should be understood that in guest room facility use
Method；Or client triggers the multiple buttons of some facility in guest room and the facility is still not actuated if detecting, or detection
The single button of some facility in guest room is repeatedly triggered to client and the facility is still not actuated, then judge that the client needs
Solve the application method of facility in guest room.
For example, by taking the television set in guest room as an example, client says " how this television set is used " or " why is this television set
Do not open ", intelligent sound box obtains client, and what is said or talked about, carries out semantic analysis to the voice, judges that client needs to use
Television set does not still know how to use, so judging client it should be understood that the application method of television set；So, the intelligent sound box
The default application method introduced device and introduce television set in guest room can be activated, the device of introducing can be intelligent sound box, electricity
The one or more in glasses, single audio frequency and video playing device are shown depending on machine, robot, holographic projector, augmented reality；
For example, client, which takes augmented reality, shows glasses, the augmented reality shows that glasses obtain the visual angle of client, and obtain with
The facility of the visual angle matching, then shows application method corresponding to the facility；
Or television set detects multiple buttons in client's trigger television and institute's television set is still not actuated or enter just
Normal broadcast state, or detect single button in the multiple trigger television of client and television set is still not actuated or enter normal
Broadcast state, then judge the client it should be understood that in guest room facility application method；So, the intelligent sound box can activate visitor
The default application method introduced device and introduce television set in room, the device of introducing can be intelligent sound box, television set, machine
One or more in people, holographic projector, augmented reality display glasses, single audio frequency and video playing device；
Optionally, if by introducing after device is introduced in prefixed time interval, such as 1 minute after introduction
It is interior, introduce device and detect that television set is still not actuated or into normal playing status, then hotel can be contacted automatically by introducing device
Attendant visits as guest operation television set.On other facilities in guest room, for example, light fixture, washing machine, refrigerator, wine cabinet,
The facilities such as shower set, closestool, with reference to above-mentioned television set, repeat no more.
Prompting module 210, for when detecting that the doorbell outside the room door that the client moves in is triggered, obtaining client
Position in guest room, if judging, picture outdoors is sent to the television set in room simultaneously by client in viewing TV, the doorbell
It is shown in the preset range of the television set viewing area；If judging client in toilet, stating doorbell will picture outdoors
It is sent on the default mobile phone of client；If judging client in bathing, temporary close bath apparatus simultaneously passes through voice mode
Client's doorbell is reminded to be triggered；If judging, client has slept, and the identity information for the visitor for triggering the doorbell is obtained, according to institute
State identity information and judge the visitor whether in default white list, if so, then by gradually increasing the voice reminder of volume
Client, and gradually increase lamplight brightness, if it is not, then not making any prompting for the situation that the doorbell is triggered.Optionally, may be used
Client which specific room in guest room is judged with the working condition by facility in guest room, for example, the television set in guest room is just
When playing program or just in channel change, then judge that client works in television set safety, the bath apparatus of toilet
When, then client is judged in toilet, and light fixture and television set are all turned off in guest room, then judge that client has slept.Optionally,
The heart rate information of client can be detected by the pillow being arranged in guest room, if the heart rate information meets the heart under sleep state
Rate feature, then judge that client has slept.
The preferred embodiments of the present invention are the foregoing is only, are not intended to limit the invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.Within the spirit and principles of the invention, that is made any repaiies
Change, equivalent substitution, improvement etc., should be included in the scope of the protection.It is obvious to a person skilled in the art that
The invention is not restricted to the details of above-mentioned one exemplary embodiment, and in the situation of the spirit or essential attributes without departing substantially from the present invention
Under, the present invention can be realized in other specific forms.Therefore, no matter from the point of view of which point, embodiment all should be regarded as and shows
Plasticity, and be nonrestrictive, the scope of the present invention is limited by appended claims rather than described above, it is intended that
The all changes fallen in the implication and scope of the equivalency of claim are included in the present invention.Should not be by claim
In any reference be considered as the involved claim of limitation.Furthermore, it is to be understood that the word of " comprising " one be not excluded for other units or
Step, odd number are not excluded for plural number.The multiple units or device stated in device claim can also be by same unit or dresses
Put by software or hardware to realize.The first, the second grade word is used for representing title, and is not offered as any specific suitable
Sequence.
Finally it should be noted that the above embodiments are merely illustrative of the technical solutions of the present invention and it is unrestricted, although reference
The present invention is described in detail for preferred embodiment, it will be understood by those within the art that, can be to the present invention's
Technical scheme is modified or equivalent substitution, without departing from the spirit and scope of technical solution of the present invention.
Claims (10)
- A kind of 1. hotel service system, it is characterised in that including：Detection module, for detecting whether there is client to enter hotel gate；Identification module, for when the detection module has detected that client enters hotel gate, being carried out to the client Identification, the identity information of client is obtained, the identity information is sent to the foreground in the hotel；Hall's welcome's module, for play it is corresponding with the identity information welcome class audio frequency, and show and identity letter Class video is welcome corresponding to breath；Habits information acquisition module, for obtaining habits information corresponding with the identity information, the habits information includes institute The publication of state beverage that client likes drinking, liking seeing, the house type for liking ordering, like the food selected；Delivery module, for according to the habits information, the beverage that the client likes drinking being sent into foreground, to cause client It can be drunk when check-ining；Or the current positional information of client is obtained, if judging client currently in hotel lobby During the rest of rest area, beverage that the client likes drinking, the publication for liking seeing, the food liking selecting are sent to client's body Side；Room module is selected, for according to the habits information, obtaining the idle guest room that the house type for liking ordering with the client matches Information, and show so that client is selected；Module is guided, whether finishes for detecting client and moves in formality, if so, then obtaining the room for moving in room corresponding to formality Number, then pass through one or more equipment in the display screen on robot, unmanned plane, passage, the holographic projector on passage Guide and move in room corresponding to formality described in client's arrival.
- 2. hotel service system according to claim 1, it is characterised in that the system also includes：Room welcome's module, For detecting whether client enters the room, if so, then closing the curtain in room, the light in unlatching room, room automatically The interior voice and video for welcoming to move in of televising.
- 3. hotel service system according to claim 2, it is characterised in that the system also includes：Module is introduced in room, For judge client whether it should be understood that in room facility application method, if so, then start room in facility application method Device is introduced, the application method of facility in room is introduced to client.
- 4. a kind of hotel service system according to claim 3, it is characterised in that the identity information includes the client Nationality's information or native place information.
- 5. a kind of hotel service system according to claim 4, it is characterised in that the hall welcome mold is used for： Welcome class audio frequency corresponding with nationality's information or native place information is played, and is shown and nationality's information or native place information Corresponding ethnic group, welcome class word.
- 6. a kind of hotel service system according to claim 5, it is characterised in that module is introduced in the room, specific to use In：The voice sent by the intelligent sound box acquisition client being arranged in room, carries out semantic analysis to the voice, judges visitor Family whether it should be understood that in room facility application method.
- 7. a kind of hotel service system according to claim 5, it is characterised in that module is introduced in the room, specific to go back For：If detecting, client triggers the multiple buttons of some facility in room and the facility is still not actuated, or detects visitor The single button of some facility in room is repeatedly triggered at family and the facility is still not actuated, then judges the client it should be understood that room The application method of interior facility.
- 8. a kind of hotel service system according to claim 6 or 7, it is characterised in that the guide module is specifically used for： Obtain the current position of client, start with the display screen of the position correspondence or complete set projecting apparatus come show from the position to Route up to the room indicates.
- 9. a kind of hotel service system according to claim 8, it is characterised in that also including prompting module, be used for：Work as inspection When measuring the doorbell outside the room door that the client moves in and being triggered, position of the client in room is obtained, client exists if judging TV is watched, then picture outdoors is sent to the television set in room and including in the pre- of the television set viewing area by the doorbell If in scope；If judging client in toilet, state doorbell picture will be sent on the default mobile phone of client outdoors；If judge Client then temporary close bath apparatus and reminds client's doorbell to be triggered in the bathing by voice mode；If judge client It has been slept that, then obtain the identity information for the visitor for triggering the doorbell, according to the identity information judge the visitor whether In default white list, if so, then by gradually increasing the voice reminder client of volume, and gradually increase lamplight brightness, if it is not, Then any prompting is not made for the situation that the doorbell is triggered.
- 10. according to a kind of hotel service system described in claim 1-5,9 any one, it is characterised in that the detection module Including infrared sensor, image recognition, pressure sensor, and/or shock sensor.
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| CN201710649202.2A CN107424085A (en) | 2017-08-01 | 2017-08-01 | A kind of hotel service system |
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| CN201710649202.2A CN107424085A (en) | 2017-08-01 | 2017-08-01 | A kind of hotel service system |
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| CN201710649202.2A Pending CN107424085A (en) | 2017-08-01 | 2017-08-01 | A kind of hotel service system |
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| CN109003363A (en) * | 2018-07-04 | 2018-12-14 | 百度在线网络技术（北京）有限公司 | Information push processing method and device |
| CN110035131A (en) * | 2019-04-29 | 2019-07-19 | 南通理工学院 | Wisdom hotel system and its working method based on intelligence visitor's control device |
| CN111210264A (en) * | 2019-12-27 | 2020-05-29 | 福建凯米网络科技有限公司 | Management method and system based on self-mobile equipment interaction |
| CN111563799A (en) * | 2020-04-30 | 2020-08-21 | 惠州市礼尚迎宾科技有限公司 | Intelligent guest welcoming method, device, equipment and computer storage medium |
| CN111563800A (en) * | 2020-04-30 | 2020-08-21 | 惠州市礼尚迎宾科技有限公司 | Intelligent welcome service method, device, equipment and computer storage medium |
| CN111932805A (en) * | 2020-08-19 | 2020-11-13 | 中国银行股份有限公司 | Voice broadcasting method and device |
| CN112051923A (en) * | 2020-08-21 | 2020-12-08 | 北京云迹科技有限公司 | Method and device for intelligent welcome of customers by robot in hotel reception desk |
| CN112686696A (en) * | 2020-12-28 | 2021-04-20 | 肯特智能技术（深圳）股份有限公司 | Intelligent management method and device for customer information, computer equipment and storage medium |
| US11205312B2 (en) | 2018-07-10 | 2021-12-21 | Carrier Corporation | Applying image analytics and machine learning to lock systems in hotels |
| CN114153310A (en) * | 2021-11-18 | 2022-03-08 | 天津塔米智能科技有限公司 | Robot guest greeting method, device, equipment and medium |
| CN116600252A (en) * | 2023-07-17 | 2023-08-15 | 深圳市艾米艺术设计有限公司 | Room route guiding method and device based on wireless hot spot and computer equipment |
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| TWI819864B (en) * | 2022-10-26 | 2023-10-21 | 犀動智能科技股份有限公司 | Smart housekeeping management system and smart housekeeping management method |
| CN116600252A (en) * | 2023-07-17 | 2023-08-15 | 深圳市艾米艺术设计有限公司 | Room route guiding method and device based on wireless hot spot and computer equipment |
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Application publication date: 20171201 |