CN107331079A - Method for processing business and device - Google Patents
Method for processing business and device Download PDFInfo
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- CN107331079A CN107331079A CN201710418300.5A CN201710418300A CN107331079A CN 107331079 A CN107331079 A CN 107331079A CN 201710418300 A CN201710418300 A CN 201710418300A CN 107331079 A CN107331079 A CN 107331079A
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- self
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- identification information
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Method for processing business and device, methods described include：When the self-service business that user handles self-service business and handled on self-aided terminal is interrupted, whether the reason for judging to interrupt is self-aided terminal failure；When it is determined that the reason for interrupting is self-aided terminal failure, continues as the user by other self-aided terminals and handle the self-service business.Above-mentioned scheme, can improve the treatment effeciency of self-service business.
Description
Technical field
The present invention relates to self-aided terminal technical field, more particularly to a kind of method for processing business and device.
Background technology
The business such as self-aided terminal can be provided the user including inquiring about, transferring accounts, remit money, bank card application, user need not go
Window just can complete corresponding business.
With the rapid development of information technology, self-aided terminal has obtained increasingly being widely applied in financial services,
Substantially increase the traffic handing capacity and efficiency of financial industry including bank.
But, existing self-aided terminal may be because a variety of causes goes out during self-service business is handled for user
Existing failure, has the problem of business handling is efficient low.
The content of the invention
The technical problem that the embodiment of the present invention is solved is how to improve the treatment effeciency of self-service business.
To solve the above problems, the embodiments of the invention provide a kind of method for processing business, methods described includes：
When the self-service business that user handles self-service business and handled on self-aided terminal is interrupted, judge what is interrupted
Whether reason is self-aided terminal failure；
When it is determined that the reason for interrupting is self-aided terminal failure, continues as the user by other self-aided terminals and handle institute
State self-service business.
Alternatively, it is described to continue as the user by other self-aided terminals and handle the self-service business, including：
The information of the processing progress of self-service business when interrupting is preserved；
The generation identification information associated with the processing progress of the self-service business, and the identification information generated is sent to institute
State user；
When receiving the identification information by other self-aided terminals, the self-service business of correspondence is determined based on the identification information
The information of processing progress；
Since identified processing progress, continue as the user by other described self-aided terminals and handle the self-service industry
Business.
Alternatively, it is described to send the identification information generated to the user including following any：
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
Alternatively, the identification information sent by self-aided terminal to the user, is papery bar code or papery
Electronic bar code.
Alternatively, the identification information that the mobile terminal by the user is sent to the user, is short message
Identifying code, electronic barcode or electronic two-dimensional code.
The embodiment of the present invention additionally provides a kind of business processing device, including：
Judging unit, suitable for when the self-service business that user handles self-service business and handled on self-aided terminal is interrupted,
Whether the reason for judging to interrupt is self-aided terminal failure；
Processing unit, suitable for when it is determined that the reason for interrupting is self-aided terminal failure, being continued as by other self-aided terminals
The user handles the self-service business.
Alternatively, the processing unit, suitable for the information of the processing progress of self-service business when interrupting is carried out
Preserve；The generation identification information associated with the processing progress of the self-service business, and by the identification information generated send to
The user；When receiving the identification information by other self-aided terminals, determine that correspondence is self-service based on the identification information
The information of the processing progress of business；Since identified processing progress, the use is continued as by other described self-aided terminals
Handle the self-service business in family.
Alternatively, the processing unit, is used suitable for being sent the identification information to described using following any mode
Family：
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
Alternatively, the identification information that the processing unit is sent by self-aided terminal to the user, is papery bar
Code or papery electronic bar code.
Alternatively, the mark that the processing unit is sent by the mobile terminal of the user to the user is believed
Breath, is short message verification code, electronic barcode or electronic two-dimensional code.
Compared with prior art, technical scheme has the following advantages that：
Above-mentioned scheme, when user handles self-service business on self-aided terminal, self-aided terminal, which breaks down, causes user currently to do
When the self-service business of reason is interrupted, continued by others operation self-aided terminal for user and handle the Business Stream being interrupted before
Journey, starts to handle the self-service business without accent, thus can improve the efficiency of business handling, lifts the use body of user
Test.
Further, when self-aided terminal breaks down, by sending the self-service industry to the mobile terminal device of user
The current of business handles the associated identification information of flow, effectively can prevent identification information from being obtained by the third party, thus can carry
The security of high business handling.
Brief description of the drawings
Fig. 1 is a kind of flow chart of method for processing business in the embodiment of the present invention；
Fig. 2 is the flow chart of another method for processing business in the embodiment of the present invention；
Fig. 3 is a kind of structural representation of business processing device in the embodiment of the present invention.
Embodiment
In the prior art, self-aided terminal, may during business handling when user provides business handling service
Break down so that the self-service business handled before user zero, user can only other normal operations self-aided terminal business
On re-start handling for business.
For example, when user handles bank card application business by self-aided terminal, user sends out to self-service terminal first
Go out bank card application business handling request；Self-aided terminal when receiving the bank card application business handling request that user sends,
Provide a user corresponding user profile and obtain interface；The thin acquisition of information interface input of user that user is provided by self-aided terminal
The personal information of oneself；Self-aided terminal is carried out when receiving the personal information of user's input to the personal information that user inputs
Examination ＆ verification；When examination ＆ verification passes through, corresponding bank card is supplied to user by self-aided terminal.
But, during above-mentioned business handling, when self-aided terminal breaks down, such as during card release, bank
Being stuck in self-aided terminal can not card release etc..Now, self-aided terminal will be directed into the maintenance mode for stopping service, and user can only
Walk starts to handle bank's application business to other self-aided terminals again accent.Therefore, business processing side of the prior art
The problem of method has inefficiency, has had a strong impact on the usage experience of user.
To solve the above-mentioned problems in the prior art, the technical scheme that the embodiment of the present invention is used is in user self-service
When the self-service business that self-aided terminal failure causes user currently to handle when self-service business is handled in terminal is interrupted, pass through
Others operation self-aided terminals are that user continues the operation flow handled and be interrupted before, can improve the efficiency of business handling,
Lift the usage experience of user.
It is understandable to enable the above objects, features and advantages of the present invention to become apparent, below in conjunction with the accompanying drawings to the present invention
Specific embodiment be described in detail.
Fig. 1 shows a kind of flow chart of method for processing business in the embodiment of the present invention.Business processing as shown in Figure 1
Method, can specifically include following operation suitable for being recorded to the object to be recorded shown on screen interface：
Step S101：When user handles self-service business on self-aided terminal, and the self-service business handled is when interrupting, and judges
Whether the reason for interrupting is self-aided terminal failure；When judged result is to be, step S102 can be performed；Conversely, then may be used
With end operation.
In specific implementation, self-aided terminal is the client for providing a user self-service business handling service, itself and backstage
Server is engaged handling for the self-service business of completion user.
Step S102：The user, which is continued as, by other self-aided terminals handles the self-service business.
In specific implementation, other described self-aided terminals are because faults itself causes the self-service service terminal that user handles
Outside other self-aided terminals, other self-aided terminal normal operations and the self-service business can be handled.
In specific implementation, the self-service business is handled by continuing as the user and is referred to, from self-aided terminal hair
When raw failure causes the self-service business to interrupt, start to continue to handle the self-service business at the processing progress of the self-service business
's.In other words, when the self-aided terminal breaks down, the business processing step that the self-service business has been completed will continue to have
Effect, user will handle the business processing step of completion before without handling again.
Above-mentioned scheme, when user handles self-service business on self-aided terminal, self-aided terminal, which breaks down, causes user to work as
Before the self-service business handled when interrupting, be that user continues and handles the industry being interrupted before by others operation self-aided terminals
Business flow, starts to handle the self-service business without accent, thus can improve the efficiency of business handling, and lifting user's makes
With experience.
Further details of introduce is carried out to the method for processing business in the embodiment of the present invention below in conjunction with Fig. 2.
Fig. 2 shows the signaling process figure of the method for processing business in the embodiment of the present invention.Referring to Fig. 2, the present invention is implemented
A kind of method for processing business in example, suitable for being that user carries out business handling by self-aided terminal, can specifically be used as follows
Step is realized：
Step S201：The user handles self-service business on self-aided terminal.
Step S202：When the self-service business is interrupted, server judges the original that the self-service business is interrupted
Because whether being the self-aided terminal failure；When judged result is to be, step S204 can be performed；Conversely, can then perform step
Rapid S203.
In specific implementation, when user handles self-service business by self-aided terminal, cause what user was currently handling
The reason for interruption that self-service business occurs, can be generally divided into two types：A kind of the reason for itself for self-aided terminal, such as from
Help mechanical disorder, network failure, software fault of terminal etc. cause the current ongoing self-service business of user can not continue into
OK；Another is user's reason, and the information that such as user inputs is wrong, user operating mistake causes user currently carrying out
Self-service business interrupt.Wherein, the self-aided terminal failure in the embodiment of the present invention is by the first, namely by self-aided terminal
The reason for cause the current ongoing self-service business of user to be interrupted, rather than by user the reason for cause self-aided terminal to use
The current business that family is handled is interrupted.
In specific implementation, when self-aided terminal is being handled self-service business for user and interrupted, interacted with self-aided terminal
The server on backstage can be that user handle the reason for self-service business is interrupted and be identified to self-aided terminal, with determination
Self-aided terminal is whether the reason for user handles self-service service disconnection is self-aided terminal failure.Wherein, for by user the reason for
When causing the interruption of self-service business handling, because the communication connection between self-aided terminal and server is normal, therefore, server passes through
Communication connection with self-aided terminal just can determine the personal reason for causing the reason for self-service business is interrupted for user.Except this
Outside, when self-aided terminal handles self-service business for user to interrupt, server just can determine to cause self-service business to occur
The reason for interruption for self-aided terminal itself failure.
Step S203：The self-aided terminal exports operating mistake prompt message to user.
In specific implementation, when cause due to user self-service business handle interrupt when, self-aided terminal can
To export corresponding prompt message in user interface, so as to obtain the faulty operation before user can eliminate, and then it can continue
The current self-service business handled is handled for the user.And cause currently doing when due to the failure cause of self-aided terminal
When the self-service business of reason is interrupted, self-aided terminal will be directed into the service mode for stopping service, and be on a user interface
Existing corresponding fault cues information.
Step S204：The self-aided terminal exports the prompt message of self-aided terminal failure to user.
In specific implementation, when the self-service business for causing user to handle because of self-aided terminal failure is interrupted, self-service end
End can export corresponding fault cues information, and the prompt message for stopping servicing such as is exported in user interface, can so as to obtain user
To know the information of self-aided terminal failure.
Step S205：The server is preserved the information of the processing progress of self-service business when interrupting,
The generation identification information associated with the processing progress of the self-service business.
In specific implementation, server is it is determined that cause user to handle the reason for self-service business is interrupted for self-aided terminal
When breaking down, the user can be handled to the processing of self-service business when self-service business is interrupted by self-aided terminal
The information of progress is preserved, with during follow-up since at the processing progress of the self-service business preserved, after
Continue and handle the self-service business for the user.
Meanwhile, the self-service business that server currently can handled according to the user occurs in the self-aided terminal
The information of processing progress during failure, generates corresponding identification information.In other words, the identification information that server is generated with it is self-service
The processing progress that terminal handles self-service business when the self-service business is interrupted is associated.By the identification information,
The server just can uniquely determine self-service business that the user currently handling when self-aided terminal breaks down
The information of processing progress.
Step S206：The server sends the identification information generated to the user.
In specific implementation, the mode that the server sends the identification information generated to the user can basis
Set the need for reality.
In an embodiment of the present invention, the server is being that the user handles the self-service business by self-aided terminal
During, the information of the phone number of user is had learned that, such as before self-aided terminal breaks down, the individual of user's input
Information includes the information of the phone number of user.Now, the hand that the identification information generated can be passed through user by server
Machine is sent to the user.Wherein, the server is sent to the identification information on the user equipment, including but not limited to short
Believe identifying code, electronic barcode or electronic two-dimensional code etc..
In an alternative embodiment of the invention, server sends the identification information by self-aided terminal to user.Wherein, take
The identification information that business device is sent by self-aided terminal to user, can include but is not limited to papery Quick Response Code, papery bar code etc..
It is to be herein pointed out when self-aided terminal breaks down, self-aided terminal will be unable to continue as user to handle and currently do
The self-service business of reason, but do not represent the institute of self-aided terminal and functional be in state of paralysis.Therefore, when self-aided terminal can be after
It is continuous to be communicated with server, and when can continue to user's output papery bar code or Quick Response Code, server just can lead to
Cross self-aided terminal and send the identification information to user.
Step S207：The user receives the identification information, and the identification information is inputted into other self-aided terminals.
In specific implementation, the user, just can be by other when obtaining the identification information that the server is sent
Self-aided terminal continues to handle the business interrupted before.Specifically, user, can when obtaining the identification information that server is generated
Worked well with walk to other and the self-aided terminal of the self-service business can be handled, and acquired identification information is inputted
Other described self-aided terminals, with the business for asking to interrupt before continuing to handle to server.
For example, when it is short message verification code that user, which obtains the identification information, user can pass through other described self-service ends
The short message verification code input interface that end is provided is manually entered short message verification code.
For another example, when the identification information acquired in user uses papery bar code or Quick Response Code, or electronic barcode or two
Dimension code is when being recorded, the electronic barcode that the user can receive mobile terminal either Quick Response Code or papery bar
The barcode scanning mouthful of shape code or Quick Response Code alignment other self-aided terminals, has caused other described self-aided terminals to obtain corresponding mark
Information.
Step S208：Other described self-aided terminals receive the identification information and sent to the server.
In specific implementation, other described self-aided terminals are manually entered or by scanning record getting the user
Identification information when, just the identification information generated can be sent into the server, with to the server send after
Renewal manages the request of self-service business.
Step S209：The server receives the identification information, and determines correspondence certainly based on the identification information received
Help the information of the processing progress of business.
In specific implementation, be stored with the server identification information and the self-service business interrupted
Corresponding relation between the information of processing progress.When the identification information that user's input is got by other self-aided terminals,
Server just can obtain the self-service business of corresponding interruption and the information of processing progress by the identification information.
Step S210：The server is continued as since identified processing progress by other described self-aided terminals
The user handles the self-service business.
In specific implementation, the self-service business handled before server determines user by acquired identification information exists
During the information of the processing progress when self-aided terminal breaks down, just can by other described self-aided terminals continue from really
The processing progress of the fixed self-service business starts, and continues to interact between user, handles described to continue as the user
Self-service business, untill the self-service business handling is completed.
The above-mentioned method for processing business in the embodiment of the present invention is described in detail, below by above-mentioned method
Corresponding device is introduced.
Fig. 3 shows a kind of structure composition of business processing device in the embodiment of the present invention.Referring to Fig. 3, the present invention is real
A kind of business processing device 30 in example is applied, can be included：
Judging unit 301, suitable for handling self-service business on self-aided terminal as user, and the self-service business handled is interrupted
When, whether the reason for judging to interrupt is self-aided terminal failure；
Processing unit 302, during suitable for being self-aided terminal failure when the reason for interrupting, institute is continued as by other self-aided terminals
State user and handle the self-service business.
In an embodiment of the present invention, the processing unit 302, suitable for by the processing of self-service business when interrupting
The information of progress is preserved；The generation identification information associated with the processing progress of the self-service business, and will be generated
Identification information is sent to the user；When receiving the identification information by other self-aided terminals, based on the mark letter
Breath determines the information of the processing progress of the self-service business of correspondence；Since identified processing progress, pass through other described self-service ends
End continues as the user and handles the self-service business.
In an embodiment of the present invention, the processing unit 302, the mark is sent by self-aided terminal to the user
Information；Wherein, the identification information that the processing unit 302 is sent by self-aided terminal to the user, is papery bar code
Or papery electronic bar code.
In an alternative embodiment of the invention, the processing unit 302, by the mobile terminal of the user to the user
Send the identification information.Wherein, the institute that the processing unit 302 is sent by the mobile terminal of the user to the user
Identification information is stated, is short message verification code, electronic barcode or electronic two-dimensional code.
Using the such scheme in the embodiment of the present invention, when current self-aided terminal breaks down, pass through others operation
Self-aided terminal is that user continues the operation flow handled and be interrupted before, because user starts in other self-aided terminals without accent
Business handling is carried out, thus the efficiency of business handling can be improved, the usage experience of user is lifted.
Further, when self-aided terminal breaks down, by sending the self-service industry to the mobile terminal device of user
The current of business handles the associated identification information of flow, effectively can prevent identification information from being obtained by the third party, thus can carry
The security of high business handling.
One of ordinary skill in the art will appreciate that all or part of step in the various methods of above-described embodiment is can
To instruct the hardware of correlation to complete by program, the program can be stored in computer-readable recording medium, and storage is situated between
Matter can include：ROM, RAM, disk or CD etc..
The method and system to the embodiment of the present invention have been described in detail above, and the present invention is not limited thereto.Any
Art personnel, without departing from the spirit and scope of the present invention, can make various changes or modifications, therefore the guarantor of the present invention
Shield scope should be defined by claim limited range.
Claims (10)
1. a kind of method for processing business, it is characterised in that including：
When the self-service business that user handles self-service business and handled on self-aided terminal is interrupted, judge what is interrupted
Whether reason is self-aided terminal failure；
When it is determined that the reason for interrupting is self-aided terminal failure, continues as the user by other self-aided terminals and handle institute
State self-service business.
2. method for processing business according to claim 1, it is characterised in that described to continue as institute by other self-aided terminals
State user and handle the self-service business, including：
The information of the processing progress of self-service business when interrupting is preserved；
The generation identification information associated with the processing progress of the self-service business, and the identification information generated is sent to institute
State user；
When receiving the identification information by other self-aided terminals, the self-service business of correspondence is determined based on the identification information
The information of processing progress；
Since identified processing progress, continue as the user by other described self-aided terminals and handle the self-service industry
Business.
3. business handling method according to claim 2, it is characterised in that it is described by the identification information generated send to
The user, including it is following any：
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
4. business handling method according to claim 3, it is characterised in that described to be sent out by self-aided terminal to the user
The identification information sent, is papery bar code or papery electronic bar code.
5. business handling method according to claim 3, it is characterised in that the mobile terminal by the user to
The identification information that the user sends, is short message verification code, electronic barcode or electronic two-dimensional code.
6. a kind of business processing device, it is characterised in that including：
Judging unit, suitable for when the self-service business that user handles self-service business and handled on self-aided terminal is interrupted,
Whether the reason for judging to interrupt is self-aided terminal failure；
Processing unit, suitable for when it is determined that the reason for interrupting is self-aided terminal failure, being continued as by other self-aided terminals
The user handles the self-service business.
7. business processing device according to claim 6, it is characterised in that the processing unit, suitable for that will interrupt
The information of the processing progress of the self-service business of Shi Suoshu is preserved；The generation mark associated with the processing progress of the self-service business
Know information, and the identification information generated is sent to the user；Believe when receiving the mark by other self-aided terminals
During breath, the information of the processing progress of the self-service business of correspondence is determined based on the identification information；Since identified processing progress,
The user, which is continued as, by other described self-aided terminals handles the self-service business.
8. business handling device according to claim 7, it is characterised in that the processing unit, suitable for using following
A kind of mode sends the identification information to the user：
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
9. business handling device according to claim 8, it is characterised in that the processing unit is by self-aided terminal to institute
The identification information of user's transmission is stated, is papery bar code or papery electronic bar code.
10. business handling device according to claim 8, it is characterised in that the processing unit passes through the user's
The identification information that mobile terminal is sent to the user, is short message verification code, electronic barcode or electronic two-dimensional code.
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| CN201710418300.5A CN107331079B (en) | 2017-06-06 | 2017-06-06 | Method for processing business and device |
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| CN201710418300.5A CN107331079B (en) | 2017-06-06 | 2017-06-06 | Method for processing business and device |
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| CN111709835A (en) * | 2020-06-16 | 2020-09-25 | 中国银行股份有限公司 | Service processing method and system |
| CN113487305A (en) * | 2021-07-27 | 2021-10-08 | 中国银行股份有限公司 | Mobile banking business handling method, ATM and bank background system |
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| CN109147229A (en) * | 2018-07-24 | 2019-01-04 | 苏州浪潮智能软件有限公司 | A kind of more combination type self-help terminal sharing methods |
| CN111709835A (en) * | 2020-06-16 | 2020-09-25 | 中国银行股份有限公司 | Service processing method and system |
| CN111709835B (en) * | 2020-06-16 | 2024-01-23 | 中国银行股份有限公司 | Service processing method and system |
| CN113487305A (en) * | 2021-07-27 | 2021-10-08 | 中国银行股份有限公司 | Mobile banking business handling method, ATM and bank background system |
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