CN107241349B - Service processing system, virtual operation device, ATM and service processing method - Google Patents

Service processing system, virtual operation device, ATM and service processing method Download PDF

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Publication number
CN107241349B
CN107241349B CN201710570117.7A CN201710570117A CN107241349B CN 107241349 B CN107241349 B CN 107241349B CN 201710570117 A CN201710570117 A CN 201710570117A CN 107241349 B CN107241349 B CN 107241349B
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user
virtual operation
operation device
module
service
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CN107241349A (en
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王庆华
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Shenzhen Yihua Computer Co Ltd
Shenzhen Yihua Time Technology Co Ltd
Shenzhen Yihua Financial Intelligent Research Institute
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Shenzhen Yihua Computer Co Ltd
Shenzhen Yihua Time Technology Co Ltd
Shenzhen Yihua Financial Intelligent Research Institute
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
    • H04L63/0428—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management

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  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
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Abstract

The embodiment of the invention discloses a service processing system, a virtual operation device, an ATM and a service processing method. The service processing system comprises an ATM machine and a virtual operation device; the virtual operation device includes: the communication transmission module is used for being in communication connection with the ATM; the interface display module is connected with the communication transmission module and used for displaying a virtual operation interface; the operation instruction acquisition module is connected with the communication transmission module and the interface display module and is used for acquiring an operation instruction of a user; the communication transmission module sends the acquired operation instruction of the user to the ATM. The technical scheme provided by the embodiment of the invention can realize the effect of improving the safety of the information input by the user.

Description

Service processing system, virtual operation device, ATM and service processing method
Technical Field
The embodiment of the invention relates to the technical field of financial terminals, in particular to a service processing system, a virtual operation device, an ATM and a service processing method.
Background
With the rapid development of socioeconomic performance, the daily throughput of financial transaction business is also increasing.
In the prior art, when an ATM machine performs business processing or cash transaction, the problem of information security is often faced. In addition, at present, means for illegally acquiring account numbers and password information of users are more and more, so that users always face the problem that information security is threatened when using an ATM. Therefore, various peep-proof covers for inputting account numbers or passwords have been developed, but the peep-proof covers cannot completely prevent other people from peeping the account numbers or passwords input by the users, and cause great inconvenience to the users for using the ATM. Therefore, how to implement safe and reliable cash transaction operations or other business processes has become a technical problem to be solved in the art.
Disclosure of Invention
The embodiment of the invention provides a service processing system, a virtual operating device, an ATM (automatic teller machine) and a service processing method machine, which are used for realizing the effect of improving the safety of user input information.
In a first aspect, an embodiment of the present invention provides a service processing system, where the system includes an ATM machine, and further includes a virtual operation device; the virtual operation device includes:
the communication transmission module is used for being in communication connection with the ATM;
the interface display module is connected with the communication transmission module and used for displaying a virtual operation interface;
the operation instruction acquisition module is connected with the communication transmission module and the interface display module and is used for acquiring an operation instruction of a user; the communication transmission module sends the acquired operation instruction of the user to the ATM.
Further, the operation instruction acquisition module includes: a plaintext acquisition unit and a ciphertext acquisition unit;
the plaintext obtaining unit is used for obtaining plaintext information in the service processing process;
the ciphertext obtaining unit is used for obtaining ciphertext information in the service processing process.
Further, the virtual operation device further includes: the identity recognition module is connected with the communication transmission module, and the identity recognition module comprises: at least one of a fingerprint recognition unit, an iris recognition unit and a voiceprint recognition unit; wherein,,
the fingerprint identification unit is used for acquiring fingerprint information of a user and acquiring user identity information according to the fingerprint information;
the iris recognition unit is used for acquiring iris information of a user and acquiring user identity information according to the iris information;
the voiceprint recognition unit is used for acquiring voiceprint information of a user and acquiring user identity information according to the voiceprint information.
Further, the virtual operation device further includes:
and the prompt tone broadcasting module is used for broadcasting prompt tone information and reminding a user of carrying out corresponding operation.
Further, the operation instruction acquisition module includes: an action instruction acquisition unit and/or a line-of-sight instruction acquisition unit; wherein,,
the action instruction obtaining unit is used for corresponding the obtained user action instruction to a virtual operation interface displayed by the interface display module so as to obtain the action instruction of the user;
the sight line instruction acquisition unit is used for corresponding the acquired sight line instruction of the user to the virtual operation interface displayed by the interface display module so as to acquire the sight line instruction of the user.
Further, the virtual operation device further includes:
the state switching module is used for detecting the switching of the use state of the virtual operation device; wherein the use state comprises a wearing use state and a resting standby state;
when the state switching module detects that the virtual operation device is converted from a wearing use state to a resting standby state, stopping service; when the virtual operation device is detected to be worn in the preset time and the identity authentication is consistent with the user identity information before the service suspension, the service before the suspension is replied;
and stopping the service when the wearing of the virtual operation device is not detected within the preset time.
In a second aspect, an embodiment of the present invention further provides a virtual operation device, including an interface display module, and an operation instruction acquisition module, where the device further includes:
the communication transmission module is used for acquiring service communication data;
the operation instruction acquisition module is connected with the communication transmission module and is used for acquiring an operation instruction of a user;
the interface display module is connected with the communication transmission module and the operation instruction acquisition module and is used for displaying and switching a virtual operation interface according to instruction information corresponding to the operation instruction;
the virtual operation device further includes:
and the identity recognition module is used for carrying out user identity recognition according to the biological characteristics of the user.
In a third aspect, an embodiment of the present invention further provides an ATM machine, including:
the communication module is used for being in communication connection with the virtual operation device machine and is specifically used for:
the real-time business interface of the ATM is sent to the virtual operation device, the operation instruction of the user acquired by the virtual operation device is received, a response is made according to the operation instruction of the user, and a switching interface is sent to the virtual operation device.
In a third aspect, an embodiment of the present invention further provides a service processing method, where the method includes:
detecting whether a user wears a virtual operation device;
if the user wears the device, acquiring identity information and/or an identity authentication operation instruction of the user, and authenticating the identity of the user;
after the user identity is successfully authenticated, displaying a service interface to the user, acquiring an operation instruction of the user, and sending the operation instruction to the ATM;
and receiving a switching service interface returned by the ATM, and displaying the switching page as an interface to a user.
Further, the step of obtaining the identity information and/or the identity authentication operation instruction of the user to authenticate the identity of the user includes:
acquiring biological characteristics of a user to perform user identity authentication, wherein the biological characteristics comprise fingerprint characteristics, iris characteristics and/or voiceprint characteristics of the user; and/or
The method comprises the steps of obtaining an identity authentication operation instruction of a user to conduct user identity authentication, wherein the user identity authentication is conducted in a mode of obtaining actions and/or obtaining line-of-sight instructions.
According to the embodiment of the invention, the virtual operation device is in communication connection with the ATM so as to acquire the virtual operation interface displayed to the user from the virtual device end and the operation instruction of the user, and then the operation instruction of the user is sent to the ATM, so that the problem that the user cannot be completely protected from inputting an account number or a password on cash transaction equipment such as the ATM in the prior art is solved, and the effect of improving the safety of information input by the user is realized.
Drawings
FIG. 1 is a block diagram of a business processing system according to a first embodiment of the present invention;
FIG. 2 is a schematic diagram of a virtual operation interface according to a first embodiment of the present invention;
FIG. 3 is a block diagram of a virtual operation device according to a second embodiment of the present invention;
fig. 4 is a flowchart of a service processing method according to a fourth embodiment of the present invention.
Detailed Description
The invention is described in further detail below with reference to the drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting thereof. It should be further noted that, for convenience of description, only some, but not all of the structures related to the present invention are shown in the drawings.
Before discussing exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although a flowchart depicts steps as a sequential process, many of the steps may be implemented in parallel, concurrently, or with other steps. Furthermore, the order of the steps may be rearranged. The process may be terminated when its operations are completed, but may have additional steps not included in the figures. The processes may correspond to methods, functions, procedures, subroutines, and the like.
Example 1
Fig. 1 is a block diagram of a business processing system according to an embodiment of the present invention, where the present invention is applicable to a case of ensuring security of information input, the system may be implemented by a Virtual operation device and a cash transaction device, such as an ATM machine, provided by the embodiment of the present invention, and the Virtual operation device may be implemented by software and/or hardware, and may be integrated in a VR (Virtual Reality) helmet.
As shown in fig. 1, the service processing system comprises an ATM 10 and a virtual operation device 20;
a communication transmission module 201, configured to perform communication connection with the ATM;
the interface display module 202 is connected with the communication transmission module 201 and is used for displaying a virtual operation interface;
the operation instruction acquisition module 203 is connected with the communication transmission module 201 and the interface display module 202, and is used for acquiring an operation instruction of a user; the communication transmission module 201 sends the acquired operation instruction of the user to the ATM 10.
The communication connection between the ATM 10 and the virtual operation device 20 may be wired or wireless. If wireless connection is adopted, the modes of RFID (Radio Frequency Identification ) and binding product identification codes can be adopted, and communication modules can be respectively installed on the ATM 10 and the virtual operation device 20, so that the distance of a user can be not limited within a certain range, and the ATM can be distinguished from other cash transaction equipment at the adjacent side, and the situation of information error caused by mixed connection is avoided.
The virtual operation device 20 may be a virtual helmet or virtual glasses, and the virtual operation device 20 includes a communication transmission module 201, an interface display module 202, and an operation instruction acquisition module 203. Wherein the communication transmission module 201 may be formed of components or circuits having a wired or wireless communication function. The interface display module 202 may be a display screen with display function, which is presented with stereoscopic images in front of the wearer's eyes via the processor of the virtual operating device 20. The operation instruction obtaining module 203 may obtain a gesture instruction of a user, and correspond the gesture instruction to the content displayed by the interface display module 202, so as to obtain an instruction that the user wants to input, where the instruction includes inputting "confirm", "cancel", "delete" and any character of 0-9.
In an actual usage scenario, whether the user wears the virtual operation device 20 can be identified, and the identification result is sent to the ATM 10, so that in the operation process of the user on the ATM 10, it can be determined that the user selects to directly input information to the ATM 10 according to the user's requirement, or the user wears the virtual operation device 20 to input information. Therefore, the safety in the data information input process can be improved, the data information input method is more convenient and faster, the user needs to input the data information according to the user needs, and the use experience of the user is improved.
The virtual operation interface displayed by the interface display module 202 may be an operation interface that performs data interaction with the ATM 10 through the communication transmission module 201, and is sent to the interface display module 202 by the ATM 10. After the virtual operation device 20 and the ATM 10 are connected, the operation flows of the two may be completely synchronized during the use process of the user, which is equivalent to constructing a small-sized system in the virtual operation device 20, the flow of the system completely corresponds to the operation flow of the ATM 10, and in the operation process, a checking mechanism for determining whether the timed or non-timed flow is synchronized is set, so as to avoid the occurrence of faults caused by the non-synchronization of the operation flows of the two.
According to the embodiment of the invention, the virtual operation device is in communication connection with the ATM so as to acquire the virtual operation interface displayed to the user from the virtual device end and the operation instruction of the user, and then the operation instruction of the user is sent to the ATM, so that the problem that the user cannot be completely protected from inputting an account number or a password on cash transaction equipment such as the ATM in the prior art is solved, and the effect of improving the safety of information input by the user is realized.
On the basis of the above technical solution, preferably, the operation instruction obtaining module 203 includes: a plaintext acquisition unit and a ciphertext acquisition unit; the plaintext obtaining unit is used for obtaining plaintext information in the service processing process; the ciphertext obtaining unit is used for obtaining ciphertext information in the service processing process. The plaintext obtaining unit can obtain plaintext information such as a user account number, a withdrawal amount and the like, and the ciphertext obtaining unit can be used for obtaining information such as a withdrawal password, a transfer password and a dynamic password. The advantage of this arrangement is that it allows for a distinction between plain text information and ciphertext information depending on whether the content to be entered is plain text information, e.g. plain text information may be entered on the virtual operating device 20 quickly, e.g. with increased recognition speed, or may be entered directly on the ATM 10. When ciphertext information is input, characters or voice prompts can be sent to a user, the user is prompted to select a safer input mode for input, so that different input modes can be adopted for different input information, the safety of the input information is improved, meanwhile, the situation that the input process is too complex due to the fact that a fixed input mode is adopted is avoided, the user time is wasted, and the user experience is reduced.
On the basis of the above technical solution, preferably, the virtual operation device 20 further includes: an identity module, connected to the communication transmission module 201, where the identity module includes: at least one of a fingerprint recognition unit, an iris recognition unit and a voiceprint recognition unit; the fingerprint identification unit is used for acquiring fingerprint information of a user and acquiring user identity information according to the fingerprint information; the iris recognition unit is used for acquiring iris information of a user and acquiring user identity information according to the iris information; the voiceprint recognition unit is used for acquiring voiceprint information of a user and acquiring user identity information according to the voiceprint information.
The identity recognition module adopts a mode of acquiring the biological characteristics of the user, so that the safety can be improved, the priority recording can be carried out, and the identity recognition module can be stored in a corresponding server. Specifically, at least one of a fingerprint recognition unit, an iris recognition unit and a voiceprint recognition unit can be adopted for identity recognition. The fingerprint information of the user is acquired by using the fingerprint identification unit, the fingerprint information of the user can be acquired by the fingerprint information acquisition component, and then the fingerprint information is sent to the ATM 10 by the communication transmission module 201, and the fingerprint information stored in the database is compared to determine the identity of the user, so as to complete the identity identification. Accordingly, the iris information and the voiceprint information can also be similarly used. The technical scheme provides the user identity recognition module which can be used for inquiring user information and performing other financial transaction operations when a card is removed, an account corresponding to the identity information can be read after the identity information of the user is determined through identity recognition, and after the account is entered, a password is required to be input for inquiring information and performing other operations, so that the user can safely and conveniently set, and the corresponding operation can be performed when the user does not need to use a bank card.
On the basis of the above technical solution, preferably, the virtual operation device 20 further includes: and the prompt tone broadcasting module is used for broadcasting prompt tone information and reminding a user of carrying out corresponding operation. Specifically, the virtual operation device can be used for prompting the user to input information, take notes, put notes, press a confirmation key, take cards and other prompt tone information which can prompt the user of the use method. The virtual operation device has the advantages that the virtual operation device can be used for prompting a user how to use the virtual operation device, and other users can be prompted to perform operations, so that people of different ages and different cultural levels can use the system, and the application range of the business processing system is improved.
On the basis of the above technical solution, preferably, the operation instruction acquisition module includes: an action instruction acquisition unit and/or a line-of-sight instruction acquisition unit; the action instruction obtaining unit is used for corresponding the obtained user action instruction to a virtual operation interface displayed by the interface display module so as to obtain the action instruction of the user; the sight line instruction acquisition unit is used for corresponding the acquired sight line instruction of the user to the virtual operation interface displayed by the interface display module so as to acquire the sight line instruction of the user.
The action instruction obtaining unit may obtain the hand action operation of the user, and fit the hand action operation to the virtual operation interface, which is not described herein. The line-of-sight instruction acquisition unit obtains the operation instruction in the operation instruction acquisition module 203 by determining the position to which the user's gaze corresponds. Fig. 2 is a schematic diagram of a virtual operation interface according to an embodiment of the invention. As shown in fig. 2, a certain distance is provided between the numbers, so that the accuracy of the position corresponding to the gaze of the user determined by the gaze instruction acquisition unit can be ensured to be higher. Wherein, if the user is currently inputting the password "123456", the user can aim the user at the position of "1" for a preset time, for example, 2 seconds, and then determine that the first bit of the password input is "1". And continuously performing other bit input operations, after the password input is completed, checking the correctness of the password input, and if the password input is correct, aligning the preset time of the 'determination' key to complete the whole password input process. If incorrect, the line of sight may be directed to the "delete" key and if a cancel operation is desired, the line of sight may be directed to the "cancel" key to cancel the password entry operation.
The standard eye input technology requires a user to watch a key in a certain time, and the eye input system immediately processes the eye information of the user and determines a target letter. This process may be lengthy or may cause the user to feel tired. Microsoft thus describes in the disclosed example an input state in non-stationary conditions, making the input process more natural to the reality. For example, during the period from when the eye input system is activated until the user indicates that eye input has been completed, the system will collect a large number of eye samples during the process and then process them together, once to process all eye input content containing multiple letters. In contrast, this process requires only a short period of time for the user to look at each letter. The system then processes the gaze samples using key pattern recognition and fuzzy matching algorithms to determine one or more possible inputs to which the user's eyes are looking.
The technical scheme provides equipment and a method capable of inputting operation instructions by action and sight on the basis of the technical schemes, and the technical scheme utilizes the most advanced Eye-type technology and applies the technology to the process of inputting the instructions by wearing a virtual operation device by a user, thereby facilitating the operation of the user, improving the safety of the plaintext or ciphertext inputting process and improving the accuracy of inputting characters by the user.
On the basis of the above technical solution, preferably, the virtual operation device 20 further includes: a state switching module for detecting switching of the use state of the virtual operation device 20; wherein the use state comprises a wearing use state and a resting standby state; when the state switching module detects that the virtual operation device 20 is converted from the wearing use state to the resting standby state, stopping service; when the virtual operation device 20 is detected to be worn in the preset time and the identity authentication is consistent with the user identity information before the service suspension, the service before the suspension is replied; and when the wearing of the virtual operation device 20 is not detected within the preset time, terminating the service.
On the basis of the above technical solutions, the present invention provides a state switching module and a service processing method in a state switching process, when detecting that a user wears the virtual operation device 20, if the preset time is within the preset time, wherein the preset time may be 3 minutes, and the virtual operation device 20 is not worn again, all services operated by the user before are terminated, so as to ensure the safety of user information. If the user wears and operates the virtual operation device 20 again within the preset time and the identity authentication is passed, the process of the service before the suspension can be continued. The scheme not only can ensure the safety of the user for taking down the device operation in the process of using the virtual operation device, but also can recover the original business operation progress after the user wears again and passes the identity authentication, thereby improving the efficiency of user business processing.
Example two
Fig. 3 is a block diagram of a virtual operation device according to a second embodiment of the present invention. The virtual operation device provided by the embodiment can be applicable to the embodiment of the service processing system, can perform independent card-off operation such as user account information inquiry and the like, and can directly access a corresponding server when not connected with an ATM (automatic teller machine) so as to realize operation of inquiring the service, and is more convenient to use.
As shown in fig. 3, the virtual operation device includes:
a communication transmission module 301, configured to obtain service communication data;
an operation instruction obtaining module 302, connected to the communication transmission module 301, for obtaining an operation instruction of a user;
the interface display module 303 is connected to the communication transmission module 301 and the operation instruction acquisition module 302, and is configured to display and switch a virtual operation interface according to instruction information corresponding to the operation instruction;
the virtual operation device further includes:
the identity recognition module 304 is configured to perform user identity recognition according to the biometric feature of the user.
The communication transmission module 301 may obtain service communication data from an ATM machine, or may directly obtain service communication data from a server. The operation instruction acquisition module 302 acquires an operation instruction of a user, that is, when the user uses the virtual operation device, and the interface display module 303 displays information corresponding to the operation instruction and switches display information according to the operation instruction after acquiring the operation instruction of the user. The virtual operation device further includes: the identity recognition module 304, the identity recognition module 304 performs user identity recognition according to the biological characteristics of the user, and can directly perform inquiry of user information in the card-releasing state, as described in the above embodiment, after the identity authentication is passed, the user selects an own account, and can enter the detailed information interface of the user only by inputting a password, so that the information security in the card-releasing inquiry process of the user can be ensured.
The present embodiment provides, on the basis of the above embodiments, a virtual operation device that can be applied to the above embodiments, and that can achieve the effect of improving security in the information input process.
The product can execute the business processing system provided by the first embodiment of the invention, and has the corresponding functional modules and beneficial effects.
Example III
The ATM provided by the embodiment is suitable for the system provided by the embodiment of the invention.
The ATM machine comprises:
the communication module is used for being in communication connection with the virtual operation device machine and is specifically used for:
the real-time business interface of the ATM is sent to the virtual operation device, the operation instruction of the user acquired by the virtual operation device is received, a response is made according to the operation instruction of the user, and a switching interface is sent to the virtual operation device.
The embodiment of the invention is additionally provided with the communication module on the basis of the prior ATM and is used for being in communication connection with the virtual operation device machine so as to realize that a user can adopt the virtual operation device to input information, thereby improving the safety in the information input process.
The ATM can be applied to the service processing system provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects.
Example IV
Fig. 4 is a flowchart of a service processing method according to a fourth embodiment of the present invention, where the present embodiment is applicable to a case where security of information input is ensured, and the method may be performed by the service processing system according to the embodiment of the present invention.
As shown in fig. 4, the service processing method includes:
s401, detecting whether a user wears the virtual operation device.
The virtual operation device is characterized in that a distance sensor is arranged on the virtual operation device to detect the distance, so that whether a user wears the virtual operation device is judged, and accordingly, whether the user wears the virtual operation device or not can be determined by detecting temperature change through the temperature sensor, regularly identifying whether the face or the biological characteristics of eyes of the user exist in the virtual operation device or not, and the like.
S402, if the user wears the device, the identity information and/or the identity authentication operation instruction of the user are obtained, and the identity of the user is authenticated.
The identity information can be obtained by obtaining the biological characteristics of the user, the identity authentication operation information can be obtained by obtaining the password input by the user or other words with special significance, and the two modes can be combined or mutually independent, and the step aims to authenticate the identity of the user as long as the user identity authentication can be performed in a safe and accurate mode.
S403, after the user identity is successfully authenticated, displaying a service interface to the user, acquiring an operation instruction of the user, and sending the operation instruction to the ATM.
The mode of acquiring the operation instruction of the user may be to acquire the operation instruction through user operation, or may also be through a line-of-sight instruction of the user. The service interface displayed to the user can be obtained by the interaction of the virtual operation device with the ATM through the communication module, or can be an operation interface preset in the virtual operation device and synchronously performed with the ATM. In this embodiment, it is preferable to obtain the service operation interface by interacting with the ATM.
The operation instruction of the user is acquired, so that the user can input plaintext, ciphertext and other instructions.
S404, receiving a switching service interface returned by the ATM, and displaying the switching page as an interface to a user.
After the ATM receives the operation instruction of the user, the ATM can be switched to the next interface according to the operation instruction, wherein the situation that the interface is not required to be switched exists, and if the interface is not required to be switched, the current interface can be used as the next interface to be sent to the virtual operation device.
The embodiment provides a service processing method applicable to the service processing system provided by the embodiment of the invention on the basis of the embodiments, and has the corresponding beneficial effects.
Note that the above is only a preferred embodiment of the present invention and the technical principle applied. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, while the invention has been described in connection with the above embodiments, the invention is not limited to the embodiments, but may be embodied in many other equivalent forms without departing from the spirit or scope of the invention, which is set forth in the following claims.

Claims (9)

1. A service processing system comprising an ATM machine, further comprising a virtual operating device; the virtual operation device includes:
the communication transmission module is used for being in communication connection with the ATM;
the interface display module is connected with the communication transmission module and used for displaying a virtual operation interface;
the operation instruction acquisition module is connected with the communication transmission module and the interface display module and is used for acquiring an operation instruction of a user; the communication transmission module sends the acquired operation instruction of the user to the ATM;
the virtual operation device further includes:
the state switching module is used for detecting the switching of the use state of the virtual operation device; wherein the use state comprises a wearing use state and a resting standby state;
when the state switching module detects that the virtual operation device is converted from a wearing use state to a resting standby state, stopping service; when the virtual operation device is detected to be worn in the preset time and the identity authentication is consistent with the user identity information before the service suspension, the service before the suspension is replied;
and stopping the service when the wearing of the virtual operation device is not detected within the preset time.
2. The business processing system of claim 1, wherein the operation instruction acquisition module comprises: a plaintext acquisition unit and a ciphertext acquisition unit;
the plaintext obtaining unit is used for obtaining plaintext information in the service processing process;
the ciphertext obtaining unit is used for obtaining ciphertext information in the service processing process.
3. The service processing system of claim 2, wherein said virtual operating means further comprises: the identity recognition module is connected with the communication transmission module, and the identity recognition module comprises: at least one of a fingerprint recognition unit, an iris recognition unit and a voiceprint recognition unit; wherein,,
the fingerprint identification unit is used for acquiring fingerprint information of a user and acquiring user identity information according to the fingerprint information;
the iris recognition unit is used for acquiring iris information of a user and acquiring user identity information according to the iris information;
the voiceprint recognition unit is used for acquiring voiceprint information of a user and acquiring user identity information according to the voiceprint information.
4. The service processing system of claim 1, wherein said virtual operating means further comprises:
and the prompt tone broadcasting module is used for broadcasting prompt tone information and reminding a user of carrying out corresponding operation.
5. The business processing system of claim 1, wherein the operation instruction acquisition module comprises: an action instruction acquisition unit and/or a line-of-sight instruction acquisition unit; wherein,,
the action instruction obtaining unit is used for corresponding the obtained user action instruction to a virtual operation interface displayed by the interface display module so as to obtain the action instruction of the user;
the sight line instruction acquisition unit is used for corresponding the acquired sight line instruction of the user to the virtual operation interface displayed by the interface display module so as to acquire the sight line instruction of the user.
6. The virtual operating device comprises an interface display module and an operating instruction acquisition module, and is characterized by further comprising:
the communication transmission module is used for acquiring service communication data;
the operation instruction acquisition module is connected with the communication transmission module and is used for acquiring an operation instruction of a user;
the interface display module is connected with the communication transmission module and the operation instruction acquisition module and is used for displaying and switching a virtual operation interface according to instruction information corresponding to the operation instruction;
the virtual operation device further includes:
the identity recognition module is used for carrying out user identity recognition according to the biological characteristics of the user;
the virtual operation device further includes:
the state switching module is used for detecting the switching of the use state of the virtual operation device; wherein the use state comprises a wearing use state and a resting standby state;
when the state switching module detects that the virtual operation device is converted from a wearing use state to a resting standby state, stopping service; when the virtual operation device is detected to be worn in the preset time and the identity authentication is consistent with the user identity information before the service suspension, the service before the suspension is replied;
and stopping the service when the wearing of the virtual operation device is not detected within the preset time.
7. An ATM machine, comprising:
the communication module is used for being in communication connection with the virtual operation device machine and is specifically used for:
the real-time business interface of the ATM is sent to the virtual operation device, the operation instruction of the user acquired by the virtual operation device is received, a response is made according to the operation instruction of the user, and a switching interface is sent to the virtual operation device.
8. A method for processing a service, comprising:
detecting whether a user wears a virtual operation device;
if the user wears the device, acquiring identity information and/or an identity authentication operation instruction of the user, and authenticating the identity of the user;
after the user identity is successfully authenticated, displaying a service interface to the user, acquiring an operation instruction of the user, and sending the operation instruction to the ATM;
receiving a switching service interface returned by the ATM, and displaying the switching page as an interface to a user;
detecting a switch of a use state of the virtual operation device; wherein the use state comprises a wearing use state and a resting standby state;
when detecting that the virtual operation device is converted from a wearing use state to a resting standby state, stopping the service; when the virtual operation device is detected to be worn in the preset time and the identity authentication is consistent with the user identity information before the service suspension, the service before the suspension is replied;
and stopping the service when the wearing of the virtual operation device is not detected within the preset time.
9. The service processing method according to claim 8, wherein the obtaining the identity information and/or the identity authentication operation instruction of the user, and authenticating the identity of the user, includes:
acquiring biological characteristics of a user to perform user identity authentication, wherein the biological characteristics comprise fingerprint characteristics, iris characteristics and/or voiceprint characteristics of the user; and/or
The method comprises the steps of obtaining an identity authentication operation instruction of a user to conduct user identity authentication, wherein the user identity authentication is conducted in a mode of obtaining actions and/or obtaining line-of-sight instructions.
CN201710570117.7A 2017-07-13 2017-07-13 Service processing system, virtual operation device, ATM and service processing method Active CN107241349B (en)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104850769A (en) * 2015-04-27 2015-08-19 小米科技有限责任公司 Method and device for executing operation
CN205214334U (en) * 2015-11-10 2016-05-11 南京鑫禾智能科技有限公司 Intelligent helmet
CN205680188U (en) * 2016-06-12 2016-11-09 ***股份有限公司 ATM device

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104850769A (en) * 2015-04-27 2015-08-19 小米科技有限责任公司 Method and device for executing operation
CN205214334U (en) * 2015-11-10 2016-05-11 南京鑫禾智能科技有限公司 Intelligent helmet
CN205680188U (en) * 2016-06-12 2016-11-09 ***股份有限公司 ATM device

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