CN107180321A

CN107180321A - For the information processing method and device of merchandise return request overseas

Info

Publication number: CN107180321A
Application number: CN201610140856.8A
Authority: CN
Inventors: 姚兴瑞
Original assignee: Alibaba Group Holding Ltd
Current assignee: Cainiao Smart Logistics Holding Ltd
Priority date: 2016-03-11
Filing date: 2016-03-11
Publication date: 2017-09-19

Abstract

This application provides the information processing method and device for merchandise return request overseas.This method includes：The first user that first server is received overseas is directed to the merchandise return request of domestic second user；The address message in the storehouse of the return of goods overseas specified for the first user is sent to the first user, so that the first user sends the address message returned goods according to the storehouse of the return of goods overseas；The Air Way Bill No. distributed to the second server transmission in return of goods storehouse overseas for the merchandise return request, wherein the Air Way Bill No. is that overseas return of goods storehouse identifies the transport that the return of goods transport domestic arrival second user back.This application provides a kind of information processing technology for merchandise return request overseas, it can provide the technical support for handling buyer's merchandise return request overseas.

Description

For the information processing method and device of merchandise return request overseas

Technical field

The application is related to internet arena, more particularly to a kind of information processing method and dress for merchandise return request overseas Put.

Background technology

In online ecommerce, the electric business business that the country is carried out typically has a series of complete flows in terms of the return of goods, The Consumer's Experience of both parties is good, but with overseas buyer when carrying out cross-border electric business business, Consumer's Experience is not good.Mainly It is embodied in, the cross-border Logistics Cooperation relational network due to not yet setting up, it is impossible to the commodity in cross-border ecommerce in flow Return process be managed and monitor, therefore, the entrance of commodity goods return and replacement will not be typically provided on e-commerce platform, overseas Buyer will not be generally also traded on electric business platform to being worth larger domestic commodity.After being traded, if bought Family is dissatisfied to commodity, wants to be returned goods by third-party logistics when returning goods, this return of goods mode cost is big, and can not protect Hinder the safety of the transport parcel of returned item.Shortage handles the technical support of buyer's merchandise return request overseas in the prior art, it is impossible to Realization is overseas returned goods.

The content of the invention

The purpose of the application is to provide a kind of information processing scheme for merchandise return request overseas, and it can be provided Handle the technical support of buyer's merchandise return request overseas.

According to the first aspect of the application, there is provided a kind of information processing method for merchandise return request overseas, the side Method includes：

The first user that first server is received overseas is directed to the merchandise return request of domestic second user；

The address message in the storehouse of the return of goods overseas specified for the first user is sent to the first user, so that the first user will return goods Sent according to the address message in the storehouse of the return of goods overseas；

The Air Way Bill No. distributed for the merchandise return request is sent to the second server in return of goods storehouse overseas, wherein, the waybill Number it is that overseas return of goods storehouse is transported the return of goods back the domestic transport for reaching second user and identified.

According to the second aspect of the application, there is provided a kind of information processing method for merchandise return request overseas, the side Method includes：

Second server receives the first user from first server, overseas by moving back for domestic second user Goods is sent to the logistics information in return of goods storehouse overseas；

The storage of returning goods is received according to the logistics information；

Receive from first server be it is described return goods distribution Air Way Bill No. and be the return of goods distributing manifold Address message, wherein the Air Way Bill No. is that overseas back the domestic transport mark for reaching second user is transported the return of goods in return of goods storehouse；

The dispatch list that the return of goods are sent to main line is generated according to the address message of the Air Way Bill No. and main line.

According to the third aspect of the application, there is provided a kind of information processing method for merchandise return request overseas, the side Method includes：

3rd server in response to receive second server generation with the first user overseas for domestic second The dispatch list that the return of goods of user circulate together, generates the main line storage bill of the return of goods；

Receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods distribution it is domestic in The address message of roll-over；

For the return of goods in main line storage bill, according to the Air Way Bill No. and it is domestic in roll-over address message generate to Roll-over sends the dispatch list of the return of goods in domestic.

According to the fourth aspect of the application, there is provided a kind of information processing method for merchandise return request overseas, the side Method includes：

4th server in response to receive the generation of the 3rd server with the first user overseas for domestic second The dispatch list that the return of goods of user circulate together, generates the middle roll-over storage bill of the return of goods；

Receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods distribution dispatching storehouse Address message；

For the return of goods in middle roll-over storage bill, according to the address message of the Air Way Bill No. and dispatching storehouse generate to Storehouse is sent to send the dispatch list of the return of goods.

According to the 5th of the application the aspect, there is provided a kind of information processing method for merchandise return request overseas, the side Method includes：

5th server in response to receive the generation of the 4th server with the first user overseas for domestic second The dispatch list that the return of goods of user circulate together, generates the dispatching storehouse storage bill of the return of goods；

It is that the Air Way Bill No. of the return of goods distribution and the address of the second user disappear to receive from first server Breath；

For dispatching storehouse storage bill in the return of goods, according to the address message of the Air Way Bill No. and second user generate to Second user sends the dispatch list of the return of goods.

According to the 6th of the application the aspect, a kind of information processing method for asking overseas to return goods, methods described are additionally provided Including：

The first user equipment overseas sends the merchandise return request for domestic second user equipment to first server；

Receive the address message in the storehouse of the return of goods overseas specified for the first user from first server；

The logistics information for sending the address message returned goods according to the storehouse of the return of goods overseas is sent to first server, so as to The Air Way Bill No. that first server is distributed by the logistics information, for the merchandise return request is sent to the second service in return of goods storehouse overseas Device, is easy to second server to receive described return goods according to the logistics information and is put in storage, and transported using the Air Way Bill No. as that will return goods Return the domestic transport mark for reaching second user.

According to the 7th of the application the aspect, a kind of information processing method for merchandise return request overseas is additionally provided, it is described Method includes：

Domestic second user equipment receives the merchandise return request of the first user equipment overseas of first server forwarding；

Sent to first server by the response for abandoning and still retracting of returning goods, so that first server is forwarded to the response The second server in return of goods storehouse overseas is arrived, if wherein the response is indicated sales return, second server is received from the The Air Way Bill No. distributed for the merchandise return request of one server, is transported back the return of goods using the Air Way Bill No. as return of goods storehouse overseas The domestic transport mark for reaching second user equipment.

It is described according to the application's in a first aspect, additionally providing a kind of information processor for merchandise return request overseas Device includes：

Merchandise return request receiving unit, the first user for receiving overseas is directed to the merchandise return request of domestic second user；

Address message transmitting element, the address for sending the storehouse of the return of goods overseas specified for the first user to the first user disappears Breath, so that the first user sends the address message returned goods according to the storehouse of the return of goods overseas；

Air Way Bill No. transmitting element, for sending the fortune distributed for the merchandise return request to the second server in return of goods storehouse overseas Odd numbers, wherein the Air Way Bill No. is that overseas back the domestic transport mark for reaching second user is transported the return of goods in return of goods storehouse.

According to the second aspect of the application, a kind of information processor for merchandise return request overseas is additionally provided, it is described Device includes：

Logistics information receiving unit, for receiving from first server, overseas the first user by for domestic The return of goods of second user are sent to the logistics information in return of goods storehouse overseas；

Return of goods receiving unit, is put in storage for receiving described return goods according to the logistics information；

Air Way Bill No. and address message receiving unit, for receiving the waybill for the distribution of returning goods from first server Number and for the return of goods distributing manifold address message, wherein the Air Way Bill No. be overseas return of goods storehouse by it is described return goods transport Return the domestic transport mark for reaching second user；

Dispatch list generation unit, for according to the address message of the Air Way Bill No. and main line generate to main line send described in move back The dispatch list of goods.

According to the third aspect of the application, a kind of information processor for merchandise return request overseas is additionally provided, it is described Device includes：

Main line storage bill generation unit, in response to receive second server generation with first user's pin overseas The dispatch list circulated together to the return of goods of domestic second user, generates the main line storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receiving the waybill for the distribution of returning goods from first server Number and for it is described return goods distribution domestic middle roll-over address message；

Dispatch list generation unit, for for the return of goods in main line storage bill, according to the Air Way Bill No. and it is domestic in The address message of roll-over generates the dispatch list that the return of goods are sent to domestic middle roll-over.

According to the fourth aspect of the application, a kind of information processor for merchandise return request overseas is additionally provided, it is described Device includes：

Middle roll-over storage bill generation unit, in response to receive the 3rd server generation with the first user overseas The dispatch list circulated together for the return of goods of domestic second user, generates the middle roll-over storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receiving the waybill for the distribution of returning goods from first server Number and for it is described return goods distribution dispatching storehouse address message；

Dispatch list generation unit, for for the return of goods in middle roll-over storage bill, according to the Air Way Bill No. and dispatching The address message in storehouse generates the dispatch list that the return of goods are sent to dispatching storehouse.

According to the 5th of the application the aspect, a kind of information processor for merchandise return request overseas is additionally provided, it is described Device includes：

Dispense storehouse storage bill generation unit, in response to receive the 4th server generation with the first user overseas The dispatch list circulated together for the return of goods of domestic second user, generates the dispatching storehouse storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receiving the waybill for the distribution of returning goods from first server Number and the second user address message；

Dispatch list generation unit, for for the return of goods in dispatching storehouse storage bill, according to the Air Way Bill No. and second The address message of user generates the dispatch list that the return of goods are sent to second user.

According to the 6th of the application the aspect, a kind of information processor for asking overseas to return goods, described device are additionally provided Including：

Merchandise return request transmitting element, the return of goods that domestic second user equipment is directed to for being sent to first server please Ask；

Address message receiving unit, for receiving the storehouse of the return of goods overseas specified for the first user from first server Address message；

Logistics information transmitting element, disappears for sending to return goods to first server according to the address in the storehouse of the return of goods overseas The logistics information sent is ceased, is sent so as to first server by the logistics information, for the Air Way Bill No. that the merchandise return request is distributed The second server in return of goods storehouse overseas is arrived, is easy to second server to receive described return goods according to the logistics information and is put in storage, and with The Air Way Bill No. is transported the domestic transport for reaching second user back as that will return goods and identified.

According to the 7th of the application the aspect, a kind of information processor for merchandise return request overseas is additionally provided, it is described Device includes：

Merchandise return request receiving unit, please for receiving the return of goods of the first user equipment overseas of first server forwarding Ask；

Transmitting element is responded, the response still retracted is abandoned for sending to return goods to first server, so as to the first clothes Business device is forwarded to the second server in return of goods storehouse overseas to described respond, if wherein the response is indicated sales return, the Two servers receive the Air Way Bill No. distributed for the merchandise return request from first server, using the Air Way Bill No. as overseas moving back Freight house is transported the return of goods back the domestic transport for reaching second user equipment and identified.

Country where buyer of the embodiment of the present application in commodity be provided for receive return goods return of goods storehouse, and When the buyer user received overseas is directed to the merchandise return request of domestic seller user, return of goods storehouse address message is sent to buyer User, so that the return of goods can be addressed to storehouse of overseas returning goods by buyer user according to the address in the address message.Meanwhile, the of platform One server distributes an Air Way Bill No. for the merchandise return request again and issues storehouse of overseas returning goods, and overseas return of goods storehouse is after the Air Way Bill No. is received The return of goods can just be transported back according to the Air Way Bill No. and reach domestic seller user within the border.By this whole set of information processing, carry The technical support of processing overseas buyer's merchandise return request has been supplied, has technically ensured overseas to return goods and is possibly realized.

Brief description of the drawings

By reading the detailed description made to non-limiting example made with reference to the following drawings, the application's is other Feature, objects and advantages will become more apparent upon：

The schematic diagram for the Environment Architecture that Fig. 1 is applied by the embodiment of the present application；

Fig. 2 is according to a kind of for the information processing method of merchandise return request overseas of the application one embodiment platform side Flow chart；

Fig. 3 is a kind of information processing method for merchandise return request overseas according to another embodiment platform side of the application Flow chart；

Fig. 4 is a kind of information processing method for merchandise return request overseas according to another embodiment platform side of the application Flow chart；

Fig. 5 is a kind of information processing method for merchandise return request overseas according to another embodiment platform side of the application Flow chart；

Fig. 6 is a kind of information processing method for merchandise return request overseas according to another embodiment platform side of the application Flow chart；

Fig. 7 is a kind of information processing method for merchandise return request overseas according to another embodiment platform side of the application Flow chart；

Fig. 8 is the second server side in the storehouse of the return of goods overseas according to the application one embodiment for merchandise return request overseas Information processing method flow chart；

Fig. 9 is the second server side in the storehouse of the return of goods overseas according to the application another embodiment for overseas return goods please The flow chart for the information processing method asked；

Figure 10 is the second server side in the storehouse of the return of goods overseas according to the application another embodiment for overseas returning goods The flow chart of the information processing method of request；

Figure 11 is the letter for merchandise return request overseas of the 3rd server side of the main line according to the application one embodiment Cease the flow chart of processing method；

Figure 12 is being asked for overseas returning goods for the 4th server side of the domestic middle roll-over according to the application one embodiment The flow chart for the information processing method asked；

Figure 13 is the 5th server side in the dispatching storehouse according to the application one embodiment for merchandise return request overseas The flow chart of information processing method；

Figure 14 is at the information overseas returned goods according to the request of the first user equipment side overseas of the application one embodiment The flow chart of reason method；

Figure 15 is for merchandise return request overseas according to the domestic second user equipment side of the application one embodiment The flow chart of information processing method；

Figure 16 is a kind of information processor for merchandise return request overseas according to the application one embodiment platform side Block diagram；

Figure 17 is a kind of information processing apparatus for merchandise return request overseas according to another embodiment platform side of the application The block diagram put；

Figure 18 is a kind of information processing apparatus for merchandise return request overseas according to another embodiment platform side of the application The block diagram put；

Figure 19 is a kind of information processing apparatus for merchandise return request overseas according to another embodiment platform side of the application The block diagram put；

Figure 20 is being asked for overseas returning goods for the second server side in the storehouse of the return of goods overseas according to the application one embodiment The block diagram for the information processor asked；

Figure 21 is being asked for overseas returning goods for the second server side in the storehouse of the return of goods overseas according to the application one embodiment The block diagram for the information processor asked；

Figure 22 is being asked for overseas returning goods for the second server side in the storehouse of the return of goods overseas according to the application one embodiment The block diagram for the information processor asked；

Figure 23 is the letter for merchandise return request overseas of the 3rd server side of the main line according to the application one embodiment Cease the block diagram of processing unit；

Figure 24 is being asked for overseas returning goods for the 4th server side of the domestic middle roll-over according to the application one embodiment The block diagram for the information processor asked；

Figure 25 is the 5th server side in the dispatching storehouse according to the application one embodiment for merchandise return request overseas The block diagram of information processor；

Figure 26 is at the information overseas returned goods according to the request of the first user equipment side overseas of the application one embodiment Manage the block diagram of device；

Figure 27 is for merchandise return request overseas according to the domestic second user equipment side of the application one embodiment The block diagram of information processor.

Same or analogous reference represents same or analogous part in accompanying drawing.

Embodiment

It should be mentioned that some exemplary embodiments are described as before exemplary embodiment is discussed in greater detail The processing described as flow chart or method.Although operations are described as the processing of order by flow chart, therein to be permitted Multioperation can be implemented concurrently, concomitantly or simultaneously.In addition, the order of operations can be rearranged.When it The processing can be terminated when operation is completed, it is also possible to the additional step being not included in accompanying drawing.The processing It can correspond to method, function, code, subroutine, subprogram etc..

Alleged within a context " computer equipment ", also referred to as " computer ", referring to can be by running preset program or referring to Make performing the intelligent electronic device of the predetermined process process such as numerical computations and/or logical calculated, its can include processor with Memory, the survival that is prestored in memory by computing device instructs to perform predetermined process process, or by ASIC, The hardware such as FPGA, DSP perform predetermined process process, or are realized by said two devices combination.Computer equipment includes but not limited In server, PC, notebook computer, tablet personal computer, smart mobile phone etc..

The computer equipment includes user equipment and the network equipment.Wherein, the user equipment includes but is not limited to electricity Brain, smart mobile phone, PDA etc.；The network equipment includes but is not limited to what single network server, multiple webservers were constituted Server group or the cloud being made up of a large amount of computers or the webserver based on cloud computing (Cloud Computing), wherein, Cloud computing is one kind of Distributed Calculation, a super virtual computer being made up of the computer collection of a group loose couplings.Its In, the computer equipment can isolated operation realize the application, also can access network and by being calculated with other in network The application is realized in the interactive operation of machine equipment.Wherein, the network residing for the computer equipment include but is not limited to internet, Wide area network, Metropolitan Area Network (MAN), LAN, VPN etc..

It should be noted that the user equipment, the network equipment and network etc. are only for example, other are existing or from now on may be used The computer equipment or network that can occur such as are applicable to the application, should also be included within the application protection domain, and to draw It is incorporated herein with mode.

Method (some of them are illustrated by flow) discussed hereafter can be by hardware, software, firmware, centre Part, microcode, hardware description language or its any combination are implemented.Implement when with software, firmware, middleware or microcode When, to implement, the program code or code segment of necessary task can be stored in machine or computer-readable medium (is such as deposited Storage media) in.(one or more) processor can implement necessary task.

Concrete structure and function detail disclosed herein are only representational, and are for describing showing for the application The purpose of example property embodiment.But the application can be implemented by many alternative forms, and it is not interpreted as It is limited only by the embodiments set forth herein.

Although it should be appreciated that may have been used term " first ", " second " etc. herein to describe unit, But these units should not be limited by these terms.It is used for the purpose of using these terms by a unit and another unit Make a distinction.For example, in the case of the scope without departing substantially from exemplary embodiment, it is single that first module can be referred to as second Member, and similarly second unit can be referred to as first module.Term "and/or" used herein above include one of them or Any and all combination of more listed associated items.

Term used herein above is not intended to limit exemplary embodiment just for the sake of description specific embodiment.Unless Context clearly refers else, and otherwise singulative " one " used herein above, " one " also attempt to include plural number.Should also When understanding, term " comprising " and/or "comprising" used herein above provide stated feature, integer, step, operation, The presence of unit and/or component, and do not preclude the presence or addition of other one or more features, integer, step, operation, unit, Component and/or its combination.

It should further be mentioned that in some replaces realization modes, the function/action being previously mentioned can be according to different from attached The order indicated in figure occurs.For example, depending on involved function/action, the two width figures shown in succession actually may be used Substantially simultaneously to perform or can perform in a reverse order sometimes.

The application is described in further detail below in conjunction with the accompanying drawings.

The schematic diagram for the Environment Architecture that Fig. 1 is applied by the embodiment of the present application.The architecture may include：First clothes Business device 1, second server 12, the 3rd server 13, the 4th server 14, the 5th server 15, the first user equipment 17, second User equipment 16.First server 1 can be e-commerce platform (such as day cat) server.Second server 12 can be overseas The server in return of goods storehouse.Overseas return of goods storehouse aims at e-commerce platform and set in the return of goods overseas, is exclusively used in collecting user overseas The return of goods after the commodity of domestic businessman are bought on e-commerce platform.Overseas return of goods storehouse can be connected to after the return of goods, and commission is negative The main line of duty international transport transports the return of goods to reaches businessman from level to level within the border.3rd server 13 can receive storehouse of overseas returning goods Commission, will return goods transports the server of domestic international transport main line to.4th server 14 can be the service of domestic middle roll-over Device.Middle roll-over be first receive and temporarily deposit international transport line haul to domestic goods, then via its goods be dealt into from The warehouse for playing transfer in the closer dispatching storehouse in the real reception address of goods.5th server 15 can be dispatching storehouse. Dispatching storehouse is closer from the real reception address of goods, easily can be delivered goods to the real reception address of goods Warehouse.First user equipment 17 can be the equipment for the buyer that requirement is returned goods.The buyer is to do shopping, connect on e-commerce platform It has received purchased goods but require the user of the return of goods.Second user equipment 18 is the equipment for the seller for being required the return of goods.This is sold Family signs a contract with e-commerce platform, provides to show the commodity of oneself on e-commerce platform as agreed, sells, and To buyer's delivery of purchase commodity, examination ＆ verification, the businessman user returned goods when receiving the merchandise return request of buyer of purchase commodity.

Fig. 2 is the first server side in e-commerce platform of the application one embodiment for merchandise return request overseas Information processing method flow chart.At least include step S110, step S120 and step S130 according to the present processes 1.

The first user that step S110, first server are received overseas is directed to the merchandise return request of domestic second user.

First server can be the server of e-commerce platform.First user can be buyer user.Second user Can be buyer user.First user buys the commodity that second user is shown on platform on e-commerce platform, successfully pays After money, second user is delivered to the first user.After first user receives, it is desirable to return goods, the webpage choosing of e-commerce platform is logged in " return of goods " option is selected, i.e., transmission the moving back for the commodity of second user from the first user equipment of the first user to first server Goods is asked.

Step S120, the address message in the storehouse of the return of goods overseas specified to the first user transmission for the first user, so as to first User sends the address message returned goods according to the storehouse of the return of goods overseas.

Overseas refer generally to foreign countries, it is some can also be in particular cases area (such as province) outside, outside continent.It is domestic general Refer to it is domestic, it is some can also be in particular cases that area (such as is saved) in interior, continent.

First server is that the first user specifies storehouse of overseas returning goods.One can be set in a country overseas to return goods Storehouse.Can also the shared storehouse of overseas returning goods of the small country of several Area comparisons.The big country of Area comparison can also be directed to, if Put multiple storehouses of overseas returning goods.For example, the Area comparison in the U.S. is big, a return of goods storehouse can be respectively set in the Eastern section of the U.S, western part. , can be with after the merchandise return request for receiving the first user overseas in the case that multiple storehouses of the return of goods overseas are set in one country A storehouse of overseas returning goods in country according to where selecting user such as with the distance of the first user for the first user.Example Such as, it is that the storehouse of the return of goods overseas that the first user specifies is the overseas return of goods storehouse nearest from the first user.

After return of goods storehouse overseas has been selected for the first user, the address message in return of goods storehouse overseas is just sent to the first user Equipment.First user sees address message, and just voluntarily commission express company or logistics company will return goods according to return of goods storehouse overseas Address message is sent.

Step S130, the Air Way Bill No. distributed to the second server transmission in return of goods storehouse overseas for the merchandise return request, wherein The Air Way Bill No. is that overseas back the domestic transport mark for reaching second user is transported the return of goods in return of goods storehouse.

The address message in the storehouse of the return of goods overseas specified for the first user is sent to the first user in the step s 120, simply The return of goods are sent to return of goods storehouse overseas for the first user and provide possibility, are used from how return of goods storehouse overseas is transported to domestic second Family, still lacks technical realization rate.In step s 130 by distributing Air Way Bill No. for merchandise return request and sending out Air Way Bill No. The mode of the second server in return of goods storehouse overseas is sent to, the Air Way Bill No. is that overseas the return of goods are transported back and domestic reach the by return of goods storehouse The transport mark of two users, overseas, return of goods storehouse will return goods and transport to each section that domestic second user may undergo (for example for it The middle roll-over that may first transport back home, then dispatching storehouse is transported to, transport second user by dispensing storehouse) it is general, so only with same One Air Way Bill No. of sample just can transport domestic arrival back for that will return goods in each the intersegmental circulation that may be undergone from return of goods storehouse overseas Second user provides possibility.

The embodiment of the present application is when receiving buyer user overseas and being directed to the merchandise return request of domestic seller user, moving back Freight house address message is sent to buyer user, so that the return of goods can be addressed to border by buyer user according to the address in the address message Outer return of goods storehouse.Meanwhile, the first server of platform distributes an Air Way Bill No. for the merchandise return request again and issues storehouse of overseas returning goods, overseas Return of goods storehouse can just transport the return of goods back according to the Air Way Bill No. after the Air Way Bill No. is received and reach domestic seller user within the border.Pass through This whole set of information processing is technically ensured and overseas returned goods there is provided the technical support for handling buyer's merchandise return request overseas It is possibly realized.

As shown in figure 3, according to one embodiment of the application, this method 1 can also include step S140 and S150.

Step S140, for the merchandise return request specify from return of goods storehouse overseas sequentially transported through main line to domestic middle roll-over, Dispense storehouse, finally reach the path of second user, wherein overseas return of goods storehouse, main line, domestic middle roll-over, dispatching storehouse, second are used Family is the node on path.

The return of goods want to transport domestic arrival second user back from return of goods storehouse overseas, and typically to first pass through international artery side will overseas The return of goods Cang Chu return of goods are taken away, transport to a domestic middle roll-over.Middle roll-over is first to receive and temporarily storage international artery transport To domestic goods, transfer effect is only served.The return of goods will be dealt into the real reception ground (second user from the return of goods by middle roll-over again Location) closer dispatching storehouse, it is delivered to second user by dispensing storehouse.Specified for the merchandise return request from return of goods storehouse overseas through main line Sequentially transport domestic middle roll-over, dispatching storehouse, finally reach second user path actually refer to select path on it is each Node, wherein overseas return of goods storehouse, main line, domestic middle roll-over, dispatching storehouse, second user are the nodes on path.Due to overseas Return of goods storehouse, second user be to determine, thus be actually selection main line for the merchandise return request specified path, it is domestic in Roll-over, dispatching storehouse.Step S140 includes respectively merchandise return request selection main line, domestic middle roll-over, the process for dispensing storehouse.

In one embodiment, be merchandise return request selection main line process be：It has been previously stored in first server each dry The list of line, has each main line to provide the area of service in the list of each main line.If the overseas ground where return of goods storehouse Country where area and second user all falls can provide within the area of service in main line, then does the main line as candidate Line.Also have pricing information, service quality evaluation information etc. of each main line in the list of each main line, according to these pricing informations, Service quality evaluation information etc. sorts to these candidate's main lines.Then, first server to sequence first main line the 3rd clothes Business device sends transport request, and the transport request contains Item Title, haulage time etc., and Item Title is the Item Title returned goods. 3rd server of main line makes transportation response.If transportation response indicates to transport, the main line is asked as to return goods Seek the main line of selection.If transportation response indicates to transport, continue to send to the 3rd server of the main line of sequence second Transport request.

In one embodiment, the process for being the domestic middle roll-over of merchandise return request selection is：It is stored with first server The list of domestic all middle roll-overs.For example, middle roll-over everyday will be used as along all one-level storehouses and two grades of storehouses in logistics system. The situation of each middle roll-over current load condition, i.e. stored goods is stored in list.According to each middle roll-over bearing at present Lotus situation, first server selects a middle roll-over, for example, select a middle roll-over according to the most principle of remaining inventory limitation It is used as the domestic middle roll-over selected for merchandise return request.For example, everyday having outbound along the one-level storehouse of logistics system and two grades of storehouses During with storage, outbound list and storage bill are sent to first server, according to these outbound lists and storage bill, first server can be with The remaining inventory limitation in each one-level storehouse and two grades of storehouses is determined, and selects the most one-level storehouse of remaining inventory limitation or two grades of storehouse conducts The middle roll-over selected for merchandise return request.

In one embodiment, it is that the process that merchandise return request selection dispenses storehouse is：It is stored with domestic institute in first server There is the list in dispatching storehouse.For example, dispatching storehouse everyday will be used as along all three-level storehouses and level Four storehouse in logistics system.In lists Store the address in each dispatching storehouse.Dispatching storehouse on electronic map with the address of second user recently is selected as merchandise return request Dispatching storehouse.

Step S150, the outbound notification message for the return of goods in response to receiving the upper node on path, to Next node on path sends the Air Way Bill No. and the again address message of next node, so that the next node is with the fortune Odd numbers sends the return of goods according to the address message of the next node again, finally the return of goods is reached second user.

It will return goods from when return of goods storehouse overseas, main line, domestic middle roll-over, dispatching storehouse outbound, second from return of goods storehouse overseas Server, the 3rd server of main line, the 4th server of domestic middle roll-over, the 5th server in dispatching storehouse will take to first Business device sends outbound notification message.First server is sent after outbound notification message, to notify to receive next section of the return of goods Point, which prepares to receive, returns goods.Importantly, being returned goods because next node will be sent to next node again, next node is notified again The address message of next node is transmitted so as to next node according to the address message of next node again.By it is such layer by layer Send, the return of goods get to second user.

Specifically, in one embodiment, step S150 includes：

The address message of main line is sent to the second server in return of goods storehouse overseas, so that storehouse of overseas returning goods is with the Air Way Bill No. Address message according to the main line, which is sent, returns goods；

The outbound notification message for the return of goods in response to receiving second server, to the 3rd clothes of the main line Device of being engaged in sends the address message of the Air Way Bill No. and domestic middle roll-over, so as to the main line with the Air Way Bill No. according in described The address message of roll-over, which is sent, returns goods；

The shipment notification message for the return of goods in response to receiving the 3rd server, to the 4th of the middle roll-over the Server sends the address message in the Air Way Bill No. and dispatching storehouse, so as to the middle roll-over with the Air Way Bill No. according to the dispatching The address message in storehouse, which is sent, returns goods；

The outbound notification message for the return of goods in response to receiving the 4th server, to the 5th of the dispatching storehouse the Server sends the Air Way Bill No. and the address message of second user, so as to the dispatching storehouse with the Air Way Bill No. according to described the The address message of two users, which is sent, returns goods.

Specified and sequentially transported from return of goods storehouse overseas through main line in domestic for merchandise return request automatically by first server Roll-over, dispatching storehouse, the path for finally reaching second user, and after a upper node in path is by return of goods outbound, first service Device notifies the server Air Way Bill No. and the address message of next node again of next node automatically, so that the next node is with described Air Way Bill No. sends described return goods according to the address message of the next node again.By such informing mechanism layer by layer, reach The return of goods are made to eventually arrive at the effect of second user in layer by storehouse of overseas returning goods, to returning goods from the aspect of message notification mechanism Reach second user and provide technical support.

As shown in figure 4, in one embodiment, method 1 also includes step S111-S113 after step S110.

Step S111, the merchandise return request to second user the first user of forwarding.

When the webpage of the first User logs in e-commerce platform selects " return of goods " option, i.e. the first user from the first user Equipment is sent after the merchandise return request for the commodity of second user to first server, and first server first can also return goods this Request is sent to second user equipment rather than sends the return of goods storehouse overseas specified for the first user to the first user equipment at once Address message.

The response that step S112, instruction of the reception from second user still retract discarding of returning goods.

Second user equipment is received after the merchandise return request of the first user of first server forwarding, and second user is according to moving back The value of goods and the comparison of freight charges determine to be abandoned returning goods or retracted by storehouse of overseas returning goods.If second user judges to return goods Value be less than or equal to issuable freight charges, then send by return goods abandon response.If second user judges what is returned goods Value is more than issuable freight charges, then may send the response returned of returning goods.

Step S113, will indicate to return goods abandons the response still retracted and is sent to the second server.

Abandoning or retract due to that will return goods is performed by storehouse of overseas returning goods, so first server will indicate to return goods The second server that the response still retracted is sent to return of goods storehouse overseas is abandoned, wherein second server only refers in the response Step S130 is performed in the case of showing sales return, is abandoned if the response indicates to return goods, overseas return of goods storehouse directly will Return goods and abandon.

The benefit that Fig. 4 embodiment is obtained is：Overseas return of goods storehouse is not that all return goods is sent back into second user, but root It will be returned goods according to second user and abandon the response still retracted to decide whether the return of goods sending back second user, it is to avoid returned goods Value be less than freight charges in the case of take in vain main line, middle roll-over, dispatching storehouse resource, save resource distribution.

As shown in figure 5, in one embodiment, methods described also includes step S101-S107 after step S110.

Step S101, the merchandise return request to second user the first user of forwarding.

The step is substantially identical with step S111.

Step S102, the request for receiving the inspection return of goods from second user.

In some cases, second user can not directly make the response for abandoning and still retracting, but need to know the return of goods Current state, so as to determine to abandon or retract, especially when the return of goods are fragile article, food etc..At this moment, second use Family is received after merchandise return request, and the request for checking and returning goods is sent to first server.Check that it is usually by storehouse of overseas returning goods to return goods Perform.

Step S103, by described check that the request returned goods is sent to second server, so that second server receives the Check and return goods after the return of goods of one user, obtain return of goods inspection result.

Typically performed due to checking to return goods by storehouse of overseas returning goods, therefore first server checks that the request returned goods turns described Issue the second server in return of goods storehouse overseas.In the case that second server receives the request for checking and returning goods, the is being received After the return of goods of one user, check whether the return of goods are excellent (whether inside is damaged, whether outer packing is damaged), and examine returning goods The fruit that comes to an end is sent to first server.The inspection method of the return of goods includes taking pictures, weighing.

Step S104, the return of goods inspection result of the reception from second server.

Second server is sent after return of goods inspection result to first server, and first server receives described return goods and checks knot Really.

Step S105, the return of goods inspection result is sent to second user.

That is, return of goods inspection result is forwarded to second user equipment by first server.

The response that step S106, instruction of the reception from second user still retract discarding of returning goods.

Second user after return of goods inspection result is received, just can according to return of goods inspection result and return goods value with The relation of freight charges makes the response for abandoning and still retracting.

Step S107, will indicate to return goods abandons the response still retracted and is sent to the second server.

First server abandons instruction the second server that the response still retracted is forwarded to return of goods storehouse overseas.Second clothes Be engaged in device execution step S130 only in the case where the response indicates sales return, if the response indicates to lose the return of goods Abandon, overseas return of goods storehouse will directly be returned goods and be abandoned.

The benefit of Fig. 5 embodiment is, by checking that the information exchange of the request returned goods and respective response is handled, can to make Second user is made in the state of clear return goods at present by the response for abandoning and still retracting of returning goods, it is to avoid do not had in return of goods breakage Necessity takes the resources such as main line, middle roll-over, dispatching storehouse in vain in the case of retracting, improve resource utilization, accelerates logistics turnover Rate.

As shown in fig. 6, in one embodiment, method 1 also includes step S160, S170, S180.

Step S160, in response to receiving each node on path for the return of goods go out to be put in storage notification message, Storage event will be gone out, go out entry time and the Air Way Bill No. associated record.

Node on path includes overseas return of goods storehouse, main line, domestic middle roll-over, dispatching storehouse, second user.Return goods once from Any node outbound in these nodes, or be put in storage to any node, the node will send out storage to first server Notification message, Air Way Bill No. that the message includes returning goods, going out storage event, (including nodename and outbound are still put in storage, such as from C Middle roll-over outbound, D dispatching storehouse storage), go out storage event.First server receives this and goes out to be put in storage after notification message, by it In go out storage event, go out entry time and Air Way Bill No. takes out, and associated record, it is convenient after the first user or second user root Inquired about according to the Air Way Bill No..

Step S170, in response to the first user or second user to the physical state inquiry request of the merchandise return request, obtain It is taken as the Air Way Bill No. of the merchandise return request distribution.

Ask the first user of the return of goods or stepped on as the second user for the businessman returned goods in e-commerce platform (such as day cat) After record, return of goods physical state query option can be selected, Air Way Bill No., the first user equipment or second are inputted under the prompting at interface User equipment then have sent the physical state inquiry request to merchandise return request to first server, in the physical state inquiry request Contain Air Way Bill No..First server can just obtain the Air Way Bill No. from the physical state inquiry request received.

In one embodiment, can be in step for the ease of the acquisition of the first user and/or second user Air Way Bill No. The Air Way Bill No. distributed for merchandise return request is also sent while S130 to the first user and/or second user.So, the first user And/or second user just can whereby Air Way Bill No. be inquired about on the webpage of e-commerce platform and moved back at any time during return shipment The physical state of goods.

Step S180, it will go out storage event with the Air Way Bill No. associated record, go out entry time and be sent to described first User or second user.

For example, returning goods at present from domestic middle roll-over outbound, dispatching storehouse is not reached also, what may be inquired associates with Air Way Bill No. Go out storage event, to go out entry time as follows：

On December 15th, 2015 connects goods from A return of goods storehouse outbounds overseas, B main lines

Roll-over is put in storage during B main lines delivery on December 17th, 2015 is reached, C is domestic

The domestic middle roll-over outbounds of C on December 18th, 2015

By above- mentioned information treatment technology, it can effectively track to return goods in return process and go out storage behavior in each node, It can make user is very clear to return goods the stage residing at present, and user can be according to the discrepancy inquired when occurring dispute Storehouse event and time, judge the responsible party of dispute.Automatic effective tracking of the embodiment to realize return process provides information Support in terms of processing.

As shown in fig. 7, methods described 1 also includes step S121, S122 after step S120.

Step S121, the logistics letter for sending the address message returned goods according to the storehouse of the return of goods overseas from the first user reception Breath.

Sequentially transported through main line to domestic middle roll-over, dispatching storehouse, the road for finally reaching second user from return of goods storehouse overseas Footpath is specified by first server, i.e., main line, it is domestic in roll-over, dispatching storehouse be by first server be merchandise return request selection , but the logistics company (including express company) that the return of goods are sent to return of goods storehouse overseas is to be selected by the first user by the first user 's.After the first user, which will return goods, entrusts logistics company to be sent according to the address message in return of goods storehouse overseas, in e-commerce website Webpage on fill in logistics information, including (odd numbers is different from foregoing for the first user name, the title of logistics company, logistics odd numbers The Air Way Bill No. distributed for merchandise return request, because the path for reaching second user through each node from return of goods storehouse overseas is first server Specify, it can all distribute same Air Way Bill No. for the transport between each two adjacent node in the path, and it is same to be easy to identification One returns goods, but logistics company overseas before return of goods storehouse is that the first user oneself specifies, the logistics odd numbers can not with it is follow-up During Air Way Bill No. it is unified), the acknowledgement of consignment time, E.T.A, logistics company phone.First server is just from the first user Equipment receives the logistics information.

Step S122, the transmission logistics information are to second server, so that second server is according to the logistics information Receive the storage of returning goods.

First server is received after logistics information, and this logistics information is sent into second server.Second server root The E.T.A included according to the logistics information prepares to start storage of returning goods.When receiving the actual return of goods, by the return of goods Information on logistics list is compared with the logistics information received, logistics odd numbers and the logistics information received on such as logistics list In logistics odd numbers it is whether consistent, on logistics list logistics company name and the logistics company in the logistics information that receives whether one Cause, etc..On the basis of these information are consistent, overseas return of goods storehouse receives the storage of returning goods.

Fig. 7 embodiment has ensured the safety for the flow before return of goods storehouse overseas is reached of returning goods from the aspect of information processing Property, correctly docked with the first user for the storehouse that ensures overseas to return goods and provide technical support.

Fig. 8 is for overseas returning goods according to one kind of the second server side in the application one embodiment return of goods storehouse overseas The information processing method 2 of request, methods described includes：

Step S210, second server receive from first server, the first user overseas by for domestic the The return of goods of two users are sent to the logistics information in return of goods storehouse overseas；

Step S220, according to the logistics information receive it is described return goods be put in storage；

Step S230, receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods point The address message for the main line matched somebody with somebody, wherein the Air Way Bill No. is that overseas back domestic arrival second user is transported the return of goods in return of goods storehouse Transport mark；

Step S240, the delivery that the return of goods are sent to main line is generated according to the address message of the Air Way Bill No. and main line It is single.

Step S210, S220 is related in the detailed description of step S121, S122 of earlier figures 7, therefore does not repeat.

Step S230 is related in the detailed description of step S130, S150 of earlier figures 3, therefore does not repeat.In step S240 The dispatch list of generation is the authority for entrusting the line haul return of goods, including Air Way Bill No., the Item Title transported, quantity, is risen when sending Between, the address of main line title, main line, overseas return of goods storehouse title etc..When generating dispatch list, the return of goods do not go out from return of goods storehouse overseas Storehouse, therefore not yet produce the outbound list from return of goods storehouse overseas.When main line reaches return of goods storehouse overseas, start outbound, outbound will be according to According to the content of the dispatch list, such as rise and send time, main line title, checked, according to the Item Title and quantity in dispatch list Outbound, and delivered according to the address of the main line in dispatch list.After outbound, second server generation outbound list shows to return goods Formal outbound.As it was previously stated, overseas the second server in return of goods storehouse needs to send outbound notification message to first server.

Dispatch list can be attached on the return of goods and be circulated with returning goods after return of goods outbound.

As shown in figure 9, alternatively, this method 2 also includes：Step S235, reception lose the return of goods from first server The response abandoned or retracted, wherein the step S240 is performed in the case where the response indicates sales return.

Step S235 is related in step S113 description, therefore does not repeat.

As shown in Figure 10, alternatively, method 2 also includes：

The request that the inspection of step S231, reception from first server is returned goods, to check that returns goods asks according to described Ask inspection to return goods, obtain return of goods inspection result；

Step S232, to first server send the return of goods inspection result；

The response for still retracting discarding of returning goods of step S233, reception from first server,

Wherein described S240 is performed in the case where the response indicates sales return.

Step S231-S233 has been directed in the description for combining Fig. 5, therefore does not repeat.

Figure 11 shows to be directed in the 3rd server side one kind of main line according to one embodiment of the application and overseas returned goods The information processing method of request, methods described includes step S310, S320, S330.

Step S310, the 3rd server in response to receive second server generation with the first user overseas be directed to border The dispatch list that the return of goods of interior second user circulate together, generates the main line storage bill of the return of goods.

Main line is accepted after the return of goods from return of goods storehouse overseas, is scanned the dispatch list with circulation of returning goods on returning goods, is generated the dry of the return of goods Line storage bill.Due to dispatch list include Air Way Bill No., transport Item Title, quantity, rise send the time, main line title, main line ground Location, overseas return of goods storehouse title etc., storage bill also include the Item Title of storage, quantity, entry time, main line title, overseas moved back Freight house title etc..

Step S320, receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods point The address message for the domestic middle roll-over matched somebody with somebody.

The step is related in Fig. 3 step S150 detailed description, therefore does not repeat.

Step S330, for the return of goods in main line storage bill, according to the Air Way Bill No. and it is domestic in roll-over address Message generates the dispatch list that the return of goods are sent to domestic middle roll-over.

The dispatch list generated in step S330, which is main line, transfers the authority of the return of goods to roll-over in domestic, including Air Way Bill No., Item Title, quantity, transfer time, main line title, domestic middle roll-over title of transport etc..When generating dispatch list, return goods simultaneously Not from main line outbound, therefore not yet produce the outbound list from main line.In main line outbound, main line will be according in the dispatch list Hold, such as the transfer time, checked, storehouse is measured according to the Item Title sum in dispatch list, according to domestic in dispatch list Delivered middle roll-over address.After outbound, main line generation outbound list shows to return goods formally from main line outbound.As it was previously stated, dry 3rd server of line needs to send outbound notification message to first server.

Figure 12 is a kind of information processing method 4 for merchandise return request overseas of the 4th server side of domestic middle roll-over, Methods described includes step S410, S420, S430.

Step S410, the 4th server in response to receive the 3rd server generation with the first user overseas be directed to border The dispatch list that the return of goods of interior second user circulate together, generates the middle roll-over storage bill of the return of goods.

Roll-over is connected to after the return of goods in domestic, scans the dispatch list of the 3rd server generation on returning goods with circulation of returning goods, life Into the middle roll-over storage bill of the return of goods.Because the dispatch list that the 3rd server is generated includes Air Way Bill No., the Item Title transported, number Amount, transfer the time, main line title, it is domestic in roll-over title etc., when storage bill also includes the Item Title of storage, quantity, storage Between, main line title, it is domestic in roll-over title etc..

Step S420, receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods point The address message in the dispatching storehouse matched somebody with somebody.

Step S430, for the return of goods in middle roll-over storage bill, disappeared according to the address of the Air Way Bill No. and dispatching storehouse Breath generation sends the dispatch list of the return of goods to dispatching storehouse.

The dispatch list generated in step S430 be it is domestic in roll-over the authority of the return of goods, including waybill are transported to dispatching storehouse Number, the Item Title that transports, quantity, start shipment the time, it is domestic in roll-over title, dispatching storehouse title, dispatching storehouse address etc..In generation During dispatch list, return goods not from domestic middle roll-over outbound, therefore not yet produce the outbound list from domestic middle roll-over.In domestic transfer During the outbound of storehouse, the content that domestic middle roll-over will be according to the dispatch list is such as started shipment the time, checked, according in dispatch list Item Title sum measures storehouse, is delivered according to the dispatching storehouse address in dispatch list.After outbound, the 4th clothes of domestic middle roll-over Business device generation outbound list, shows to return goods formally from domestic middle roll-over outbound.As it was previously stated, the 4th server of domestic middle roll-over Need to send outbound notification message to first server.

Figure 13 is that the 5th server side one kind according to one embodiment of the application in dispatching storehouse please for overseas returning goods The information processing method 5 asked, methods described includes step S510, S520, S530.

Step S510, the 5th server in response to receive the 4th server generation with the first user overseas be directed to border The dispatch list that the return of goods of interior second user circulate together, generates the dispatching storehouse storage bill of the return of goods.

Dispatching storehouse is connected to after the return of goods, and the dispatch list of the 4th server generation circulated on the scanning return of goods with returning goods, generation is moved back The dispatching storehouse storage bill of goods.Due to the 4th server generate dispatch list include Air Way Bill No., transport Item Title, quantity, rise Fortune time, domestic middle roll-over title, dispatching storehouse title, dispatching storehouse address etc., dispatching storehouse storage bill also includes the item name be put in storage Title, quantity, entry time, domestic middle roll-over title, dispatching storehouse title etc..

The Air Way Bill No. and the second user for the distribution of returning goods of step S520, reception from first server Address message.

Step S530, for dispatching storehouse storage bill in the return of goods, according to the Air Way Bill No. and the address of second user Message generates the dispatch list that the return of goods are sent to second user.

The dispatch list generated in step S530 is to dispense the authority that the return of goods are transported in storehouse to second user, including Air Way Bill No., The Item Title of transport, quantity, start shipment time, dispatching storehouse title, second user address etc..When generating dispatch list, return goods simultaneously Not from dispatching storehouse outbound, therefore not yet produce the outbound list from dispatching storehouse.When dispensing storehouse outbound, dispatching storehouse will be according to the delivery Single content, such as starts shipment the time, is checked, storehouse is measured according to the Item Title sum in dispatch list, according in dispatch list Second user address delivered.After outbound, dispatching storehouse the 5th server generation outbound list, show return goods formally from Send storehouse outbound.As it was previously stated, the 5th server in dispatching storehouse needs to send outbound notification message to first server.

Figure 14 shows a kind of request of first user equipment side overseas of one embodiment according to the application overseas The information processing method 6 of the return of goods, this method includes：

Step S610, the first user equipment overseas send moving back for domestic second user equipment to first server Goods is asked；

Step S620, the address message for receiving the storehouse of the return of goods overseas specified for the first user from first server；

Step S630, the logistics for sending the return of goods according to the address message in the storehouse of the return of goods overseas to first server transmission Information, so that the Air Way Bill No. that first server is distributed by the logistics information, for the merchandise return request is sent to storehouse of overseas returning goods Second server, be easy to second server according to the logistics information receive it is described return goods be put in storage, and with the Air Way Bill No. make The domestic transport for reaching second user is transported back for that will return goods to identify.

These steps have been directed in Fig. 2, Fig. 7 detailed description, therefore do not repeat.

Figure 15 shows that one kind according to one embodiment of the application in second user equipment side please for overseas returning goods The information processing method asked, methods described includes：

Step S710, domestic second user equipment receive the first user equipment overseas of first server forwarding Merchandise return request；

Step S720, send to return goods to first server and abandon the response still retracted, so that first server is to institute The second server that response is forwarded to return of goods storehouse overseas is stated, if wherein the response is indicated sales return, second server The Air Way Bill No. distributed for the merchandise return request from first server is received, using the Air Way Bill No. as return of goods storehouse overseas by institute State to return goods and transport the domestic transport mark for reaching second user equipment back.

These steps have been directed in Fig. 2, Fig. 4 detailed description, therefore do not repeat.

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put 8.Figure 16 show the schematic diagram of information processor 8, and described information processing unit includes：

Merchandise return request receiving unit 810, the first user for receiving overseas please for the return of goods of domestic second user Ask；

Address message transmitting element 820, the ground for sending the storehouse of the return of goods overseas specified for the first user to the first user Location message, so that the first user sends the address message returned goods according to the storehouse of the return of goods overseas；

Air Way Bill No. transmitting element 830, for being sent to the second server in return of goods storehouse overseas as merchandise return request distribution Air Way Bill No., wherein the Air Way Bill No. is that overseas return of goods storehouse is transported the return of goods back the domestic transport for reaching second user and identified.

With reference to Figure 17, according to one embodiment of the application, device 8 also includes：

Path designating unit 840, is sequentially transported to border for being specified for the merchandise return request from return of goods storehouse overseas through main line Interior middle roll-over, dispatching storehouse, the path for finally reaching second user, wherein overseas return of goods storehouse, domestic middle roll-over, dispatching storehouse, Second user is the node on path；

Air Way Bill No. and node address message sending unit 850, for pair in response to receiving the upper node on path In the outbound notification message of the return of goods, the address for sending the Air Way Bill No. and next node to the next node on path disappears Breath, so that a upper node sends the return of goods with the Air Way Bill No. according to the address message of the next node, finally makes The return of goods reach second user.

Alternatively, based on above-described embodiment, Air Way Bill No. and the node address message sending unit 850 is further used for：

According to one embodiment of the application, device 8 also includes：

Merchandise return request retransmission unit (not shown), the merchandise return request for forwarding the first user to second user；

Receiving unit (not shown) is responded, will return goods what discarding was still retracted for receiving the instruction from second user Response；

Transmitting element (not shown) is responded, the response still retracted is abandoned for that will indicate to return goods and is sent to described the Two servers,

Wherein described Air Way Bill No. transmitting element is in the case where the response indicates sales return to return of goods storehouse overseas Second server sends the Air Way Bill No. distributed for the merchandise return request.

According to one embodiment of the application, device 8 also includes：

Request reception unit (not shown) is checked, for receiving the request that the inspection from second user is returned goods；

Request transmitting unit (not shown) is checked, for checking that the request returned goods is sent to second server by described, The return of goods are checked after receiving the return of goods of the first user so as to second server, return of goods inspection result is obtained；

Inspection result receiving unit (not shown), for receiving the return of goods inspection result from second server；

Inspection result transmitting element (not shown), for the return of goods inspection result to be sent into second user；

Alternatively, it is that the storehouse of the return of goods overseas that the first user specifies is the overseas return of goods storehouse nearest from the first user.

With reference to Figure 18, according to one embodiment of the application, device 8 also includes：

Associated record unit 860, for the discrepancy for the return of goods in response to receiving each node on path Storehouse notification message, will go out storage event, goes out entry time and the Air Way Bill No. associated record；

Air Way Bill No. acquiring unit 870, in response to the logistics shape of the first user or second user to the merchandise return request State inquiry request, is retrieved as the Air Way Bill No. of the merchandise return request distribution；

Record transmitting element 880, for by with the Air Way Bill No. associated record go out storage event, go out entry time send To first user or second user.

With reference to Figure 19, according to one embodiment of the application, device 8 also includes：

Logistics information receiving unit 821, for receiving the address that will be returned goods according to the storehouse of the return of goods overseas from the first user The logistics information that message is sent；

Logistics information transmitting element 822, for sending the logistics information to second server, so as to second server root The storage of returning goods is received according to the logistics information.

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put.Figure 20 show the schematic diagram of information processor 9, and described information processing unit 9 includes：

Logistics information receiving unit 910, will be for domestic for receiving from first server, overseas the first user The return of goods of second user be sent to the logistics information in return of goods storehouse overseas；

Return of goods receiving unit 920, is put in storage for receiving described return goods according to the logistics information；

Air Way Bill No. and address message receiving unit 930, return goods what is distributed from first server for receiving to be described Air Way Bill No. and the address message for the return of goods distributing manifold, wherein the Air Way Bill No. is that overseas return of goods storehouse is moved back described The domestic transport mark for reaching second user is returned in shipping；

Dispatch list generation unit 940, institute is sent for being generated according to the address message of the Air Way Bill No. and main line to main line State the dispatch list of the return of goods.

With reference to Figure 21, according to one embodiment of the application, device 9 also includes：

Receiving unit 950 is responded, the response still retracted is abandoned for receiving will return goods from first server,

Wherein described dispatch list generation unit is in the case where the response indicates sales return according to the Air Way Bill No. The dispatch list that the return of goods are sent to main line is generated with the address message of main line.

With reference to Figure 22, according to one embodiment of the application, device 9 also includes：

Request reception unit 960 is checked, for receiving the request that the inspection from first server is returned goods, so as to according to institute State and check that the request inspection returned goods is returned goods, obtain return of goods inspection result；

Inspection result transmitting element 970, for sending the return of goods inspection result to first server；

Receiving unit 980 is responded, the response still retracted is abandoned for receiving will return goods from first server,

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put 10.Figure 23 show the schematic diagram of information processor 10, and described information processing unit 10 includes：

Main line storage bill generation unit 1010, in response to receiving being used with first overseas for second server generation The dispatch list that family circulates together for the return of goods of domestic second user, generates the main line storage bill of the return of goods；

Air Way Bill No. and address message receiving unit 1020, return goods what is distributed from first server for receiving to be described Air Way Bill No. and the address message for the domestic middle roll-over returned goods and distributed；

Dispatch list generation unit 1030, for for the return of goods in main line storage bill, according to the Air Way Bill No. and border The address message of interior middle roll-over generates the dispatch list that the return of goods are sent to domestic middle roll-over.

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put 11.Figure 24 show the schematic diagram of information processor 11, and described information processing unit 11 includes：

Middle roll-over storage bill generation unit 1110, in response to receive the 3rd server generation with first overseas The dispatch list that user circulates together for the return of goods of domestic second user, generates the middle roll-over storage bill of the return of goods；

Air Way Bill No. and address message receiving unit 1120, return goods what is distributed from first server for receiving to be described Air Way Bill No. and the address message for dispensing storehouse for the distribution of returning goods；

Dispatch list generation unit 1130, for for the return of goods in middle roll-over storage bill, according to the Air Way Bill No. and The address message in dispatching storehouse generates the dispatch list that the return of goods are sent to dispatching storehouse.

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put 12.Figure 25 show the schematic diagram of information processor 12, and described information processing unit 12 includes：

Dispense storehouse storage bill generation unit 1210, in response to receive the 4th server generation with first overseas The dispatch list that user circulates together for the return of goods of domestic second user, generates the dispatching storehouse storage bill of the return of goods；

Air Way Bill No. and address message receiving unit 1220, return goods what is distributed from first server for receiving to be described The address message of Air Way Bill No. and the second user；

Dispatch list generation unit 1230, for for the return of goods in dispatching storehouse storage bill, according to the Air Way Bill No. and The address message of second user generates the dispatch list that the return of goods are sent to second user.

Based on the inventive concept same with method, the application also provides a kind of information processor for asking overseas to return goods 13.Figure 26 show the schematic diagram of information processor 13, and described information processing unit 13 includes：

Merchandise return request transmitting element 1310, for sending the return of goods for domestic second user equipment to first server Request；

Address message receiving unit 1320, for receiving the return of goods overseas specified for the first user from first server The address message in storehouse；

Logistics information transmitting element 1330, for sending the ground that will be returned goods according to the storehouse of the return of goods overseas to first server The logistics information that location message is sent, the Air Way Bill No. distributed so as to first server by the logistics information, for the merchandise return request The second server in return of goods storehouse overseas is sent to, is easy to second server to receive described return goods according to the logistics information and is put in storage, And transport the domestic transport mark for reaching second user back using the Air Way Bill No. as that will return goods.

Based on the inventive concept same with method, the application also provides a kind of information processing apparatus for merchandise return request overseas Put.Figure 27 show the schematic diagram of information processor 14, and described information processing unit 14 includes：

Merchandise return request receiving unit 1410, the return of goods of the first user equipment overseas for receiving first server forwarding Request；

Transmitting element 1420 is responded, the response still retracted is abandoned for sending to return goods to first server, so as to the One server is forwarded to the second server in return of goods storehouse overseas to the response, if wherein the response indicates to move back the return of goods Return, second server receive from first server for the merchandise return request distribute Air Way Bill No., using the Air Way Bill No. as Overseas return of goods storehouse is transported the return of goods back the domestic transport for reaching second user equipment and identified.

It should be noted that the application can be carried out in the assembly of software and/or software and hardware, for example, this Shen Each device please can be realized using application specific integrated circuit (ASIC) or any other similar hardware device.In one embodiment In, the software program of the application can realize steps described above or function by computing device.Similarly, the application Software program (including related data structure) can be stored in computer readable recording medium storing program for performing, for example, RAM memory, Magnetically or optically driver or floppy disc and similar devices.In addition, some steps or function of the application can employ hardware to realize, example Such as, as coordinating with processor so as to performing the circuit of each step or function.

It is obvious to a person skilled in the art that the application is not limited to the details of above-mentioned one exemplary embodiment, Er Qie In the case of without departing substantially from spirit herein or essential characteristic, the application can be realized in other specific forms.Therefore, no matter From the point of view of which point, embodiment all should be regarded as exemplary, and be nonrestrictive, scope of the present application is by appended power Profit is required rather than described above is limited, it is intended that all in the implication and scope of the equivalency of claim by falling Change is included in the application.Any reference in claim should not be considered as to the claim involved by limitation.This Outside, it is clear that the word of " comprising " one is not excluded for other units or step, and odd number is not excluded for plural number.That is stated in system claims is multiple Unit or device can also be realized by a unit or device by software or hardware.The first, the second grade word is used for table Show title, and be not offered as any specific order.

Although above specifically shown and describe exemplary embodiment, it will be understood to those of skill in the art that It is that in the case of the spirit and scope without departing substantially from claims, can be varied from terms of its form and details.

Claims

1. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

The address message in the storehouse of the return of goods overseas specified for the first user is sent to the first user, so as to the first user will return goods according to The address message in the storehouse of the return of goods overseas is sent；

The Air Way Bill No. distributed for the merchandise return request is sent to the second server in return of goods storehouse overseas, wherein the Air Way Bill No. is border Transport the return of goods back the domestic transport for reaching second user and identify in outer return of goods storehouse.

2. method according to claim 1, it is characterised in that methods described also includes：

For the merchandise return request specify from return of goods storehouse overseas sequentially transported through main line to domestic middle roll-over, dispatching storehouse, finally to Up to the path of second user, wherein, overseas return of goods storehouse, main line, domestic middle roll-over, dispatching storehouse, second user are on path Node；

The outbound notification message for the return of goods in response to receiving the upper node on path, to next section on path Point sends the Air Way Bill No. and the again address message of next node, so as to the next node with the Air Way Bill No. according to it is described again The address message of next node sends the return of goods, finally the return of goods is reached second user.

3. method according to claim 2, it is characterised in that it is described in response to receive the upper node on path for institute The outbound notification message of the return of goods is stated, the Air Way Bill No. and the again address message of next node are sent to the next node on path Step includes：

To return of goods storehouse overseas second server send main line address message, so as to overseas return goods storehouse with the Air Way Bill No. according to The address message of the main line, which is sent, returns goods；

The outbound notification message for the return of goods in response to receiving second server, to the 3rd server of the main line The address message of the Air Way Bill No. and domestic middle roll-over is sent, so as to the main line with the Air Way Bill No. according to the middle roll-over Address message send return goods；

The shipment notification message for the return of goods in response to receiving the 3rd server, to the 4th service of the middle roll-over Device sends the address message in the Air Way Bill No. and dispatching storehouse, so as to the middle roll-over with the Air Way Bill No. according to the dispatching storehouse Address message, which is sent, returns goods；

The outbound notification message for the return of goods in response to receiving the 4th server, to the 5th service in the dispatching storehouse Device sends the Air Way Bill No. and the address message of second user, so that the dispatching storehouse is used with the Air Way Bill No. according to described second The address message at family, which is sent, returns goods.

4. method according to claim 1, it is characterised in that methods described receives first user's pin overseas in first server Also include after the step of to the merchandise return request of domestic second user：

The merchandise return request of the first user is forwarded to second user；

The instruction from second user is received by the response for abandoning and still retracting of returning goods；

It will indicate the response that discarding of returning goods still is retracted being sent to the second server,

The step of wherein described second server to return of goods storehouse overseas sends the Air Way Bill No. for merchandise return request distribution is in institute Response is stated to indicate to perform in the case of sales return.

5. method according to claim 1, it is characterised in that methods described receives first user's pin overseas in first server Also include after the step of to the merchandise return request of domestic second user：

The merchandise return request of the first user is forwarded to second user；

Receive the request that the inspection from second user is returned goods；

Check that the request returned goods is sent to second server by described, after the return of goods that the first user is received so as to second server Check and return goods, obtain return of goods inspection result；

Receive the return of goods inspection result from second server；

The return of goods inspection result is sent to second user；

6. method according to claim 1, it is characterised in that the storehouse of the return of goods overseas specified for the first user is from the first user most Near return of goods storehouse overseas.

7. method according to claim 2, it is characterised in that methods described also includes：

For the return of goods go out to be put in storage notification message in response to receiving each node on path, will go out storage event, Go out entry time and the Air Way Bill No. associated record；

In response to the first user or second user to the physical state inquiry request of the merchandise return request, being retrieved as the return of goods please Seek the Air Way Bill No. of distribution；

By with the Air Way Bill No. associated record go out storage event, go out entry time be sent to first user or second use Family.

8. method according to claim 1, it is characterised in that methods described is sending what is specified for the first user to the first user Overseas also include after the step of address message in return of goods storehouse：

The logistics information for sending the address message returned goods according to the storehouse of the return of goods overseas is received from the first user；

The logistics information is sent to second server, so as to second server according to the logistics information receive it is described return goods into Storehouse.

9. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

Second server receives the first user from first server, overseas by the return of goods hair for domestic second user It is sent to the logistics information in return of goods storehouse overseas；

10. method according to claim 9, it is characterised in that methods described also includes：Receive will move back from first server Goods abandons the response still retracted,

The wherein described address message according to the Air Way Bill No. and main line generates the step for the dispatch list that the return of goods are sent to main line It is rapid to be performed in the case where the response indicates sales return.

11. method according to claim 9, it is characterised in that methods described also includes：

The request that the inspection from first server is returned goods is received, to check that the request inspection returned goods is returned goods according to described, is obtained To return of goods inspection result；

The return of goods inspection result is sent to first server；

The response for still retracting discarding of returning goods from first server is received,

12. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

3rd server in response to receive second server generation with the first user overseas be directed to domestic second user The dispatch list that circulates together of the return of goods, generate the main line storage bill of the return of goods；

Receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods distribution domestic middle roll-over Address message；

For the return of goods in main line storage bill, according to the Air Way Bill No. and it is domestic in the address message of roll-over generate to domestic Middle roll-over sends the dispatch list of the return of goods.

13. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

4th server in response to receive the 3rd server generation with the first user overseas be directed to domestic second user The dispatch list that circulates together of the return of goods, generate the middle roll-over storage bill of the return of goods；

Receive from first server be it is described return goods distribution Air Way Bill No. and be it is described return goods distribution dispatching storehouse ground Location message；

For the return of goods in middle roll-over storage bill, generated according to the address message of the Air Way Bill No. and dispatching storehouse to dispatching storehouse Send the dispatch list of the return of goods.

14. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

5th server in response to receive the 4th server generation with the first user overseas be directed to domestic second user The dispatch list that circulates together of the return of goods, generate the dispatching storehouse storage bill of the return of goods；

Receive the address message of the Air Way Bill No. and the second user for the distribution of returning goods from first server；

For the return of goods in dispatching storehouse storage bill, generated according to the address message of the Air Way Bill No. and second user to second User sends the dispatch list of the return of goods.

15. a kind of information processing method for asking overseas to return goods, it is characterised in that this method includes：

The logistics information for sending the address message returned goods according to the storehouse of the return of goods overseas is sent to first server, so as to first The Air Way Bill No. that server is distributed by the logistics information, for the merchandise return request is sent to the second server in return of goods storehouse overseas, It is easy to second server to receive described return goods according to the logistics information to be put in storage, and border is transported back using the Air Way Bill No. as by the return of goods The interior transport mark for reaching second user.

16. a kind of information processing method for merchandise return request overseas, it is characterised in that methods described includes：

Sent to first server by the response for abandoning and still retracting of returning goods, so that first server is forwarded to border to the response The second server in outer return of goods storehouse, if wherein the response indicates that, by sales return, second server is received from the first clothes The Air Way Bill No. distributed for the merchandise return request of business device, is transported the return of goods within the border back using the Air Way Bill No. as return of goods storehouse overseas Reach the transport mark of second user equipment.

17. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Address message transmitting element, the address message for sending the storehouse of the return of goods overseas specified for the first user to the first user, So that the first user sends the address message returned goods according to the storehouse of the return of goods overseas；

Air Way Bill No. transmitting element, for sending the waybill distributed for the merchandise return request to the second server in return of goods storehouse overseas Number, wherein the Air Way Bill No. is that overseas back the domestic transport mark for reaching second user is transported the return of goods in return of goods storehouse.

18. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Logistics information receiving unit, for receiving from first server, overseas the first user by for domestic second The return of goods of user are sent to the logistics information in return of goods storehouse overseas；

Air Way Bill No. and address message receiving unit, for receive from first server for it is described return goods distribution Air Way Bill No., And be the address message of the return of goods distributing manifold, wherein the Air Way Bill No. is that overseas back border is transported the return of goods in return of goods storehouse The interior transport mark for reaching second user；

Dispatch list generation unit, the return of goods are sent for being generated according to the address message of the Air Way Bill No. and main line to main line Dispatch list.

19. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Main line storage bill generation unit, in response to receive second server generation with the first user overseas be directed to border The dispatch list that the return of goods of interior second user circulate together, generates the main line storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receive from first server for it is described return goods distribution Air Way Bill No., And the address message of the domestic middle roll-over for the distribution of returning goods；

Dispatch list generation unit, for for the return of goods in main line storage bill, according to the Air Way Bill No. and it is domestic in roll-over Address message generate the dispatch list that the return of goods are sent to roll-over in domestic.

20. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Middle roll-over storage bill generation unit, in response to receiving being directed to the first user overseas for the 3rd server generation The dispatch list that the return of goods of domestic second user circulate together, generates the middle roll-over storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receive from first server for it is described return goods distribution Air Way Bill No., And the address message in the dispatching storehouse for the distribution of returning goods；

Dispatch list generation unit, for for the return of goods in middle roll-over storage bill, according to the Air Way Bill No. and dispatching storehouse Address message generates the dispatch list that the return of goods are sent to dispatching storehouse.

21. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Storehouse storage bill generation unit is dispensed, in response to receiving being directed to the first user overseas for the 4th server generation The dispatch list that the return of goods of domestic second user circulate together, generates the dispatching storehouse storage bill of the return of goods；

Air Way Bill No. and address message receiving unit, for receive from first server for it is described return goods distribution Air Way Bill No., And the address message of the second user；

Dispatch list generation unit, for for the return of goods in dispatching storehouse storage bill, according to the Air Way Bill No. and second user Address message generate the dispatch list that the return of goods are sent to second user.

22. a kind of information processor for asking overseas to return goods, it is characterised in that the device includes：

Merchandise return request transmitting element, for sending the merchandise return request for domestic second user equipment to first server；

Address message receiving unit, the address for receiving the storehouse of the return of goods overseas specified for the first user from first server Message；

Logistics information transmitting element, sends out the address message returned goods according to the storehouse of the return of goods overseas for being sent to first server The logistics information sent, so that the Air Way Bill No. that first server is distributed by the logistics information, for the merchandise return request is sent to border The second server in outer return of goods storehouse, is easy to second server to receive described return goods according to the logistics information and is put in storage, and with described Air Way Bill No. is transported the domestic transport for reaching second user back as that will return goods and identified.

23. a kind of information processor for merchandise return request overseas, it is characterised in that described device includes：

Merchandise return request receiving unit, the merchandise return request of the first user equipment overseas for receiving first server forwarding；

Transmitting element is responded, the response still retracted is abandoned for sending to return goods to first server, so as to first server The second server in return of goods storehouse overseas is forwarded to the response, if wherein the response is indicated sales return, the second clothes Business device receives the Air Way Bill No. distributed for the merchandise return request from first server, and storehouse of overseas returning goods is used as using the Air Way Bill No. Transport the return of goods back the domestic transport mark for reaching second user equipment.