CN107122824A - A kind of method that enterprise's exhibition room is explained online - Google Patents

A kind of method that enterprise's exhibition room is explained online Download PDF

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CN107122824A
CN107122824A CN201710308423.3A CN201710308423A CN107122824A CN 107122824 A CN107122824 A CN 107122824A CN 201710308423 A CN201710308423 A CN 201710308423A CN 107122824 A CN107122824 A CN 107122824A
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explanation
client
exhibition room
clouds
response
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张丽
李泊辰
赵云龙
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Zhongxing Glory Technology Jiangsu Co Ltd
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Zhongxing Glory Technology Jiangsu Co Ltd
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    • G06N3/00Computing arrangements based on biological models
    • G06N3/004Artificial life, i.e. computing arrangements simulating life
    • G06N3/008Artificial life, i.e. computing arrangements simulating life based on physical entities controlled by simulated intelligence so as to replicate intelligent life forms, e.g. based on robots replicating pets or humans in their appearance or behaviour

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Abstract

The invention discloses a kind of method that enterprise's exhibition room is explained online, comprise the following steps:Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunication system, positions specifically solution point;Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction;Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, transfers point explanation content from high in the clouds self study database and is explained;Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligent robot can confirm to say solution point with client.The method that enterprise's exhibition room proposed by the invention is explained online, attracting eyeball, the high-tech ability of enterprise;The advantages of manpower, lifting customer experience, 24 hours persistent services can be saved.

Description

A kind of method that enterprise's exhibition room is explained online
Technical field
The present invention relates to introduction system technical field, more particularly to a kind of method that enterprise's exhibition room is explained online.
Background technology
Enterprise exhibition room explanation continue to use always tradition by contact staff lead client displaying screen, equipment, product with And saying in terms of progress function, technology, product performance and application solution before the model or physical item of solution Solution.
With development in science and technology progress, video has been stepped up it and has declared system, 3D display systems and the intelligence occurred in the recent period Answering system.Portable audio frequency apparatus is occurred in l Museum Exhibition Hal, the identification point that can be walked according to client carries out related The explanation of content.
Intelligent response system is new things in recent years, there is online and offline two kinds.Offline intelligent response system needs thing Response language material built in first, when exceeding response expectation the problem of customer inquiries, intelligent response system, which would not be provided, correctly to be answered Case, the answer generally used is:The ended questions such as " sorry, I is also ignorant of for this " or " sorry, I will not for this " Answer.Its technology of the on-line system of intelligent response is based primarily upon artificial community's question and answer and automatic answering system.Automatic-answering back device is Refer to user and information inquiry demand is proposed in the form of natural language is putd question to, system is according to the analysis to problem and judges voting side Formula, finds the answer for deciding by vote from various data resources.From systemic-function, automatically should system to be divided into open field automatic Response and defined domain automatic-answering back device.Open field refers to that the user in not bound problem field can arbitrarily put question to, and system is from magnanimity Answer is found in data, typical system and product have Google now, Cortana and Siri.Defined domain is generally referred to one Individual specific industry field is putd question to, and everybody has to asking a question mostly inevitable logic between expection, question and answer Relation, with industry or field characteristic.Intelligent response system actually should because it is needed to be further improved into the ripe degree of system There is certain limitation in.Such as most common chat robots, bank electronic customer service are typical open field and restriction of domain Intelligent use represent.
Webpage session online customer service is common are in terms of online customer service, QQ, MSN customer service of early stage etc., webpage visitor is instead of The backstage that taking has is artificial, also has and progressively excessively arrives semi-artificial or intelligent robot.Webpage session online customer service is serviced Expand contact path of the enterprise with client, it is to avoid non-working time can not find personnel consulting situation, while webpage customer service The companies such as client's track following, traffic statistics can be provided, exchanging for enterprise and client is greatly facilitated.
Enterprise's exhibition room explanation use more at present is manually explained, and its service quality varies with each individual, and service differentiation is more than Uniformity, the renewal and the degree of accuracy of content is big by man's activity, and service time can also be restricted.Loop play can not be provided substantially Long-distance video explanation service.
There is memory capacity restricted problem in enterprise's exhibition room explanation service content, for artificial the problem of customer inquiries When surmounting human brain conventional memory ability, can there is a situation where that response does not come out, and robot response is got over the knowledge accumulation time The content of long contact is more, and the integrality of its automatic-answering back device is better, and only needs once to remember and can complete.
Artificial explanation also has reception standing for a long time to walk about physical support problem, especially when personnel continuously receive many crowdes of visitors During family, situations such as being easy for fatigue, amnesia occur.Replacing personnel are needed to be received.
Conventional chat service robot also has the deficiency of technology platform doing enterprise's exhibition room explanation scheme, it is impossible to quick to integrate Knowledge, is only unable to reach the requirement of enterprise's exhibition room explanation by simple inquiry.
The content of the invention
The invention aims to solve shortcoming present in prior art, and a kind of enterprise's exhibition room proposed is said online The method of solution.
To achieve these goals, present invention employs following technical scheme:A kind of method that enterprise's exhibition room is explained online, Comprise the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunications system Unite, position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to entering in exhibition room Mouth pre-sets opening device, and intelligent robot can be notified to open exhibition room explanation, infrared sense can be selected according to customer demand Answer, remote manual control or high in the clouds are opened robot by camera observation;Intelligent robot passes through wireless telecommunication system and cloud Hold artificial intelligence to integrate response platform real-time contacts, form the intelligent response of online mode, high in the clouds can select manually to be done Pre- or no manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction, Intelligent robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest enters Row statement is welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from cloud End self study database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to, When intelligent robot hears problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from Self study database in high in the clouds obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it It can in sequence be gone to according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence Robot can confirm to say solution point with client, and skip the anchor point without explanation, required anchor point is directly entered, from high in the clouds Explanation content is obtained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot.Client's carries Ask also can be presented backstage beyond the clouds by text mode in real time, when client questions or proposition intelligence machine human hair are unanswerable Problem, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely Control all behaviors of intelligent robot;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, presses Next step explanation activity is carried out according to the final injunction after positioning or customer issue or manual intervention, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and Welcome arrives again, and then playback waits the beginning of exhibition room explanation next time to commitment positions.
It is preferred that, in step 5, when manual intervention starts, manually it can see that customer voice switchs to text by high in the clouds The problem of, manually can direct response text, intelligent robot can be converted into voice and be answered, the problem of after manual intervention and Answer can all enter self study database in real time, one of the selection entry of storage and self study response be carried out, by self study data It is as judging one of content for whether selecting that storehouse is selected in next response;With the problem of response and answer is continuously increased, intelligence The response of energy robot and explanation level can be improved constantly.
It is preferred that, in step 6, manual intervention can be terminated at any time, and intelligent robot is simply from high in the clouds self study data Explanation response content is extracted in storehouse, and after the content of manual intervention stops, intelligent robot can be provided from self study database algorithms Answer is explained and answered.
It is preferred that, in high in the clouds self study database, need the content explained to carry out explaining the advance of word according to enterprise's exhibition room Setting, the advance enquirement and response of FAQs;Exhibition room it is actual explanation in some new problems and new content can add at any time Enter and update, intelligent robot can realize that memory is updated in response in real time by real time access high in the clouds self study database Hold, naturally it is also possible to whole that the whole explanation of manual intervention completion is implemented by high in the clouds contact staff.
It is preferred that, in step 5, run into the problem of will not answering, high in the clouds can point out customer service whether manual intervention, if not Carry out manual intervention, intelligent robot can differently answer same problem, when the inquiry by different modes several times not When can answer questions, intelligence machine human hair can actively point out client, and " I will not temporarily answer the problem of you propose, I can write down and learn Practise, tell you answer next time ", either " ask our contact staff to explain answer in detail to you " or " we can open separately The answer-mode that an outer topic " is pre-set, to point out guest to tangle on this problem, and diverts the conversation to another topic.
The method that a kind of enterprise's exhibition room proposed by the present invention is explained online has the beneficial effect that, 1, the exhibition room publicity of increase enterprise lives Property, it is a kind of new things that intelligent robot, which carries out exhibition room explanation and response, attracting eyeball, the high-tech technical ability of enterprise Power;
2nd, manpower can be saved, customer service one people in high in the clouds can at least manage the exhibition room system of Liang Ge enterprises simultaneously;
3rd, have complementary advantages, lift customer experience, intelligent robot explanation and response have accumulated the advantage of different interpretation staffs, The level of enterprise exhibition room explanation, it is to avoid human mind defect limited in one's ability.The pattern of high in the clouds manual intervention is to robot Unanswerable problem is intervened in time, is supplemented self study data-base content, is accomplished real-time learning, real time correction improves entirety Service level;
4th, 24 hours persistent services of intelligent robot, can open the long-range exhibition room of transnational enterprise and visit mould in virtual 24 hours Formula, is not limited by time and space, is not limited by human time, improves competition among enterprises;
5th, self study database algorithms and content can at any time be updated by high in the clouds, and many experts can participate in content system Make, the intelligent robot in exhibition room can be explained using new content at any time, for all asked questions are all in history in the past It can carry out building storehouse index, it is significantly mental supplemented with enterprise.
Brief description of the drawings
Fig. 1 is the workflow diagram for the method that a kind of enterprise's exhibition room proposed by the present invention is explained online.
Embodiment
With reference to specific embodiment, the present invention will be further described.
Reference picture 1, a kind of method that enterprise's exhibition room is explained online, comprises the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunications system Unite, position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to entering in exhibition room Mouth pre-sets opening device, and intelligent robot can be notified to open exhibition room explanation, infrared sense can be selected according to customer demand Answer, remote manual control or high in the clouds are opened robot by camera observation;Intelligent robot passes through wireless telecommunication system and cloud Hold artificial intelligence to integrate response platform real-time contacts, form the intelligent response of online mode, high in the clouds can select manually to be done Pre- or no manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction, Intelligent robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest enters Row statement is welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from cloud End self study database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to, When intelligent robot hears problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from Self study database in high in the clouds obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it It can in sequence be gone to according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence Robot can confirm to say solution point with client, and skip the anchor point without explanation, required anchor point is directly entered, from high in the clouds Explanation content is obtained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot.Client's carries Ask also can be presented backstage beyond the clouds by text mode in real time, when client questions or proposition intelligence machine human hair are unanswerable Problem, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely Control all behaviors of intelligent robot;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, presses Next step explanation activity is carried out according to the final injunction after positioning or customer issue or manual intervention, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and Welcome arrives again, and then playback waits the beginning of exhibition room explanation next time to commitment positions.
In the present invention, in steps of 5, when manual intervention starts, manually it can see that customer voice switchs to by high in the clouds The problem of text, manually can direct response text, intelligent robot can be converted into voice and be answered, asking after manual intervention Topic and answer can all enter self study database in real time, one of the selection entry of storage and self study response be carried out, by self study It is as judging one of content for whether selecting that database is selected in next response;With the problem of response and answer constantly increases Plus, the response of intelligent robot and explanation level can be improved constantly;Run into the problem of will not answering, high in the clouds can point out the customer service to be No manual intervention, if without manual intervention, intelligent robot can differently answer same problem, when by several times not When can not all be answered questions with the inquiry of mode, intelligence machine human hair can actively point out client " the problem of you propose I will not temporarily return Answer, I can write down and learn, tell you answer next time ", or " asking our contact staff to explain answer in detail to you ", or The answer-mode that person's " we can open another topic " pre-sets, to point out guest should not be on this problem Tangle, and divert the conversation to another topic.
In step 6, manual intervention can be terminated at any time, and intelligent robot is simply extracted from high in the clouds self study database and said Response content is solved, after the content of manual intervention stops, the answer that intelligent robot can be provided from self study database algorithms is carried out Explanation and answer.
In high in the clouds self study database, the content explained is needed to carry out explaining pre-setting, often for word according to enterprise's exhibition room See the advance enquirement and response of problem;In the actual explanation of exhibition room some new problems and new content can add at any time and more Newly, intelligent robot can realize that memory updates response content in real time by real time access high in the clouds self study database, when So whole manual intervention can also be implemented by high in the clouds contact staff and complete whole explanation.
In the present invention, self study database being on the increase with enterprise customer of cloud platform, study explanation and response Content is more and more, and the explanation response level of intelligent robot can be more powerful.
The foregoing is only a preferred embodiment of the present invention, but protection scope of the present invention be not limited thereto, Any one skilled in the art the invention discloses technical scope in, technique according to the invention scheme and its Inventive concept is subject to equivalent substitution or change, should all be included within the scope of the present invention.

Claims (5)

1. a kind of method that enterprise's exhibition room is explained online, it is characterised in that comprise the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunication system, determines Position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to that the import in exhibition room is pre- Opening device is first set, intelligent robot can be notified to open exhibition room explanation, infrared induction can be selected according to customer demand, distant Control is manually or robot is opened by camera observation in high in the clouds;Intelligent robot is artificial with high in the clouds by wireless telecommunication system Intelligent comprehensive response platform real-time contacts, formed online mode intelligent response, high in the clouds can select carry out manual intervention or No manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern, intelligence by infrared induction Robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest carries out table State welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from high in the clouds certainly Learning database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to, and work as intelligence Can robot when hearing problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from high in the clouds Self study database obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it can root Gone in sequence according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence machine People can confirm to say solution point with client, and skip the anchor point without explanation, be directly entered required anchor point, from high in the clouds acquisition Content is explained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot, the enquirement of client Backstage beyond the clouds can be presented by text mode in real time, when client questions or propose that intelligence machine human hair is unanswerable and ask Topic, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely control All behaviors of intelligent robot processed;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, according to fixed Final injunction behind position or customer issue or manual intervention carries out next step explanation activity, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and welcome Arrive again, then playback waits the beginning of exhibition room explanation next time to commitment positions.
2. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in steps of 5, work as people When work intervention starts, the problem of customer voice switchs to text can be manually seen by high in the clouds, manually can direct response text, Intelligent robot can be converted into voice and be answered, the problem of after manual intervention and answer can all enter self study data in real time Storehouse, carries out one of selection entry of storage and self study response, and it is as judge to be selected by self study database in next response One of content whether selected, with the problem of response and answer is continuously increased, the response and explanation level meeting of intelligent robot Improve constantly.
3. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in step 6, manually Intervention can be terminated at any time, and intelligent robot simply extracts explanation response content from high in the clouds self study database, manual intervention After content stops, the answer that intelligent robot can be provided from self study database algorithms is explained and answered.
4. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that high in the clouds self study data In storehouse, according to enterprise exhibition room need the content explained explain the pre-setting of word, FAQs advance enquirement and response; Exhibition room it is actual explanation in some new problems and new content can add and update at any time, intelligent robot can be by real-time Accessing high in the clouds self study database can realize that memory updates response content in real time, naturally it is also possible to which whole process is by high in the clouds contact staff Implement manual intervention and complete whole explanation.
5. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in step 5, run into not The problem of answering, high in the clouds can point out customer service whether manual intervention, if without manual intervention, intelligent robot can be with not Same problem is answered with mode, when the inquiry by different modes several times can not all be answered questions, intelligence machine human hair can be carried actively Show client's " I will not temporarily answer the problem of you propose, I can write down and learn, and tell you answer next time ", or " ask me Contact staff explain answer in detail to you ", or the response that " we can open another topic " pre-sets Pattern, to point out guest to tangle on this problem, and diverts the conversation to another topic.
CN201710308423.3A 2017-05-04 2017-05-04 A kind of method that enterprise's exhibition room is explained online Pending CN107122824A (en)

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CN109048898A (en) * 2018-08-14 2018-12-21 北京云迹科技有限公司 Robot control method and device based on explanation route
CN109085964A (en) * 2018-08-14 2018-12-25 北京云迹科技有限公司 Route generation method and device based on user's selection
CN109190055A (en) * 2018-08-14 2019-01-11 北京云迹科技有限公司 Explain route recommendation method and device
CN109471440A (en) * 2018-12-10 2019-03-15 北京猎户星空科技有限公司 Robot control method, device, smart machine and storage medium
CN109685550A (en) * 2018-12-04 2019-04-26 北京猎户星空科技有限公司 Smart machine control method, device, electronic equipment and storage medium
CN109697226A (en) * 2017-10-24 2019-04-30 上海易谷网络科技股份有限公司 Text silence seat monitoring robot interactive method
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CN109918502A (en) * 2019-01-25 2019-06-21 深圳壹账通智能科技有限公司 Document explains method, apparatus, computer installation and computer readable storage medium
CN110171005A (en) * 2019-06-10 2019-08-27 杭州任你说智能科技有限公司 A kind of tourism robot system based on intelligent sound box
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CN109697226A (en) * 2017-10-24 2019-04-30 上海易谷网络科技股份有限公司 Text silence seat monitoring robot interactive method
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CN110209368A (en) * 2018-02-28 2019-09-06 深圳微盐传媒科技有限公司 A kind of government affairs policy methods of exhibiting and system
CN109085964A (en) * 2018-08-14 2018-12-25 北京云迹科技有限公司 Route generation method and device based on user's selection
CN109190055A (en) * 2018-08-14 2019-01-11 北京云迹科技有限公司 Explain route recommendation method and device
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CN109471440A (en) * 2018-12-10 2019-03-15 北京猎户星空科技有限公司 Robot control method, device, smart machine and storage medium
CN109710092A (en) * 2018-12-12 2019-05-03 深圳中广核工程设计有限公司 A kind of nuclear power station virtual master control room man-machine interaction method, system and server
CN109918502A (en) * 2019-01-25 2019-06-21 深圳壹账通智能科技有限公司 Document explains method, apparatus, computer installation and computer readable storage medium
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Application publication date: 20170901