CN107122824A - A kind of method that enterprise's exhibition room is explained online - Google Patents
A kind of method that enterprise's exhibition room is explained online Download PDFInfo
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Abstract
The invention discloses a kind of method that enterprise's exhibition room is explained online, comprise the following steps:Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunication system, positions specifically solution point;Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction;Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, transfers point explanation content from high in the clouds self study database and is explained;Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligent robot can confirm to say solution point with client.The method that enterprise's exhibition room proposed by the invention is explained online, attracting eyeball, the high-tech ability of enterprise;The advantages of manpower, lifting customer experience, 24 hours persistent services can be saved.
Description
Technical field
The present invention relates to introduction system technical field, more particularly to a kind of method that enterprise's exhibition room is explained online.
Background technology
Enterprise exhibition room explanation continue to use always tradition by contact staff lead client displaying screen, equipment, product with
And saying in terms of progress function, technology, product performance and application solution before the model or physical item of solution
Solution.
With development in science and technology progress, video has been stepped up it and has declared system, 3D display systems and the intelligence occurred in the recent period
Answering system.Portable audio frequency apparatus is occurred in l Museum Exhibition Hal, the identification point that can be walked according to client carries out related
The explanation of content.
Intelligent response system is new things in recent years, there is online and offline two kinds.Offline intelligent response system needs thing
Response language material built in first, when exceeding response expectation the problem of customer inquiries, intelligent response system, which would not be provided, correctly to be answered
Case, the answer generally used is:The ended questions such as " sorry, I is also ignorant of for this " or " sorry, I will not for this "
Answer.Its technology of the on-line system of intelligent response is based primarily upon artificial community's question and answer and automatic answering system.Automatic-answering back device is
Refer to user and information inquiry demand is proposed in the form of natural language is putd question to, system is according to the analysis to problem and judges voting side
Formula, finds the answer for deciding by vote from various data resources.From systemic-function, automatically should system to be divided into open field automatic
Response and defined domain automatic-answering back device.Open field refers to that the user in not bound problem field can arbitrarily put question to, and system is from magnanimity
Answer is found in data, typical system and product have Google now, Cortana and Siri.Defined domain is generally referred to one
Individual specific industry field is putd question to, and everybody has to asking a question mostly inevitable logic between expection, question and answer
Relation, with industry or field characteristic.Intelligent response system actually should because it is needed to be further improved into the ripe degree of system
There is certain limitation in.Such as most common chat robots, bank electronic customer service are typical open field and restriction of domain
Intelligent use represent.
Webpage session online customer service is common are in terms of online customer service, QQ, MSN customer service of early stage etc., webpage visitor is instead of
The backstage that taking has is artificial, also has and progressively excessively arrives semi-artificial or intelligent robot.Webpage session online customer service is serviced
Expand contact path of the enterprise with client, it is to avoid non-working time can not find personnel consulting situation, while webpage customer service
The companies such as client's track following, traffic statistics can be provided, exchanging for enterprise and client is greatly facilitated.
Enterprise's exhibition room explanation use more at present is manually explained, and its service quality varies with each individual, and service differentiation is more than
Uniformity, the renewal and the degree of accuracy of content is big by man's activity, and service time can also be restricted.Loop play can not be provided substantially
Long-distance video explanation service.
There is memory capacity restricted problem in enterprise's exhibition room explanation service content, for artificial the problem of customer inquiries
When surmounting human brain conventional memory ability, can there is a situation where that response does not come out, and robot response is got over the knowledge accumulation time
The content of long contact is more, and the integrality of its automatic-answering back device is better, and only needs once to remember and can complete.
Artificial explanation also has reception standing for a long time to walk about physical support problem, especially when personnel continuously receive many crowdes of visitors
During family, situations such as being easy for fatigue, amnesia occur.Replacing personnel are needed to be received.
Conventional chat service robot also has the deficiency of technology platform doing enterprise's exhibition room explanation scheme, it is impossible to quick to integrate
Knowledge, is only unable to reach the requirement of enterprise's exhibition room explanation by simple inquiry.
The content of the invention
The invention aims to solve shortcoming present in prior art, and a kind of enterprise's exhibition room proposed is said online
The method of solution.
To achieve these goals, present invention employs following technical scheme:A kind of method that enterprise's exhibition room is explained online,
Comprise the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunications system
Unite, position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to entering in exhibition room
Mouth pre-sets opening device, and intelligent robot can be notified to open exhibition room explanation, infrared sense can be selected according to customer demand
Answer, remote manual control or high in the clouds are opened robot by camera observation;Intelligent robot passes through wireless telecommunication system and cloud
Hold artificial intelligence to integrate response platform real-time contacts, form the intelligent response of online mode, high in the clouds can select manually to be done
Pre- or no manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction,
Intelligent robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest enters
Row statement is welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from cloud
End self study database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to,
When intelligent robot hears problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from
Self study database in high in the clouds obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it
It can in sequence be gone to according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence
Robot can confirm to say solution point with client, and skip the anchor point without explanation, required anchor point is directly entered, from high in the clouds
Explanation content is obtained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot.Client's carries
Ask also can be presented backstage beyond the clouds by text mode in real time, when client questions or proposition intelligence machine human hair are unanswerable
Problem, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely
Control all behaviors of intelligent robot;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, presses
Next step explanation activity is carried out according to the final injunction after positioning or customer issue or manual intervention, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and
Welcome arrives again, and then playback waits the beginning of exhibition room explanation next time to commitment positions.
It is preferred that, in step 5, when manual intervention starts, manually it can see that customer voice switchs to text by high in the clouds
The problem of, manually can direct response text, intelligent robot can be converted into voice and be answered, the problem of after manual intervention and
Answer can all enter self study database in real time, one of the selection entry of storage and self study response be carried out, by self study data
It is as judging one of content for whether selecting that storehouse is selected in next response;With the problem of response and answer is continuously increased, intelligence
The response of energy robot and explanation level can be improved constantly.
It is preferred that, in step 6, manual intervention can be terminated at any time, and intelligent robot is simply from high in the clouds self study data
Explanation response content is extracted in storehouse, and after the content of manual intervention stops, intelligent robot can be provided from self study database algorithms
Answer is explained and answered.
It is preferred that, in high in the clouds self study database, need the content explained to carry out explaining the advance of word according to enterprise's exhibition room
Setting, the advance enquirement and response of FAQs;Exhibition room it is actual explanation in some new problems and new content can add at any time
Enter and update, intelligent robot can realize that memory is updated in response in real time by real time access high in the clouds self study database
Hold, naturally it is also possible to whole that the whole explanation of manual intervention completion is implemented by high in the clouds contact staff.
It is preferred that, in step 5, run into the problem of will not answering, high in the clouds can point out customer service whether manual intervention, if not
Carry out manual intervention, intelligent robot can differently answer same problem, when the inquiry by different modes several times not
When can answer questions, intelligence machine human hair can actively point out client, and " I will not temporarily answer the problem of you propose, I can write down and learn
Practise, tell you answer next time ", either " ask our contact staff to explain answer in detail to you " or " we can open separately
The answer-mode that an outer topic " is pre-set, to point out guest to tangle on this problem, and diverts the conversation to another topic.
The method that a kind of enterprise's exhibition room proposed by the present invention is explained online has the beneficial effect that, 1, the exhibition room publicity of increase enterprise lives
Property, it is a kind of new things that intelligent robot, which carries out exhibition room explanation and response, attracting eyeball, the high-tech technical ability of enterprise
Power;
2nd, manpower can be saved, customer service one people in high in the clouds can at least manage the exhibition room system of Liang Ge enterprises simultaneously;
3rd, have complementary advantages, lift customer experience, intelligent robot explanation and response have accumulated the advantage of different interpretation staffs,
The level of enterprise exhibition room explanation, it is to avoid human mind defect limited in one's ability.The pattern of high in the clouds manual intervention is to robot
Unanswerable problem is intervened in time, is supplemented self study data-base content, is accomplished real-time learning, real time correction improves entirety
Service level;
4th, 24 hours persistent services of intelligent robot, can open the long-range exhibition room of transnational enterprise and visit mould in virtual 24 hours
Formula, is not limited by time and space, is not limited by human time, improves competition among enterprises;
5th, self study database algorithms and content can at any time be updated by high in the clouds, and many experts can participate in content system
Make, the intelligent robot in exhibition room can be explained using new content at any time, for all asked questions are all in history in the past
It can carry out building storehouse index, it is significantly mental supplemented with enterprise.
Brief description of the drawings
Fig. 1 is the workflow diagram for the method that a kind of enterprise's exhibition room proposed by the present invention is explained online.
Embodiment
With reference to specific embodiment, the present invention will be further described.
Reference picture 1, a kind of method that enterprise's exhibition room is explained online, comprises the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunications system
Unite, position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to entering in exhibition room
Mouth pre-sets opening device, and intelligent robot can be notified to open exhibition room explanation, infrared sense can be selected according to customer demand
Answer, remote manual control or high in the clouds are opened robot by camera observation;Intelligent robot passes through wireless telecommunication system and cloud
Hold artificial intelligence to integrate response platform real-time contacts, form the intelligent response of online mode, high in the clouds can select manually to be done
Pre- or no manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern by infrared induction,
Intelligent robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest enters
Row statement is welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from cloud
End self study database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to,
When intelligent robot hears problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from
Self study database in high in the clouds obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it
It can in sequence be gone to according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence
Robot can confirm to say solution point with client, and skip the anchor point without explanation, required anchor point is directly entered, from high in the clouds
Explanation content is obtained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot.Client's carries
Ask also can be presented backstage beyond the clouds by text mode in real time, when client questions or proposition intelligence machine human hair are unanswerable
Problem, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely
Control all behaviors of intelligent robot;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, presses
Next step explanation activity is carried out according to the final injunction after positioning or customer issue or manual intervention, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and
Welcome arrives again, and then playback waits the beginning of exhibition room explanation next time to commitment positions.
In the present invention, in steps of 5, when manual intervention starts, manually it can see that customer voice switchs to by high in the clouds
The problem of text, manually can direct response text, intelligent robot can be converted into voice and be answered, asking after manual intervention
Topic and answer can all enter self study database in real time, one of the selection entry of storage and self study response be carried out, by self study
It is as judging one of content for whether selecting that database is selected in next response;With the problem of response and answer constantly increases
Plus, the response of intelligent robot and explanation level can be improved constantly;Run into the problem of will not answering, high in the clouds can point out the customer service to be
No manual intervention, if without manual intervention, intelligent robot can differently answer same problem, when by several times not
When can not all be answered questions with the inquiry of mode, intelligence machine human hair can actively point out client " the problem of you propose I will not temporarily return
Answer, I can write down and learn, tell you answer next time ", or " asking our contact staff to explain answer in detail to you ", or
The answer-mode that person's " we can open another topic " pre-sets, to point out guest should not be on this problem
Tangle, and divert the conversation to another topic.
In step 6, manual intervention can be terminated at any time, and intelligent robot is simply extracted from high in the clouds self study database and said
Response content is solved, after the content of manual intervention stops, the answer that intelligent robot can be provided from self study database algorithms is carried out
Explanation and answer.
In high in the clouds self study database, the content explained is needed to carry out explaining pre-setting, often for word according to enterprise's exhibition room
See the advance enquirement and response of problem;In the actual explanation of exhibition room some new problems and new content can add at any time and more
Newly, intelligent robot can realize that memory updates response content in real time by real time access high in the clouds self study database, when
So whole manual intervention can also be implemented by high in the clouds contact staff and complete whole explanation.
In the present invention, self study database being on the increase with enterprise customer of cloud platform, study explanation and response
Content is more and more, and the explanation response level of intelligent robot can be more powerful.
The foregoing is only a preferred embodiment of the present invention, but protection scope of the present invention be not limited thereto,
Any one skilled in the art the invention discloses technical scope in, technique according to the invention scheme and its
Inventive concept is subject to equivalent substitution or change, should all be included within the scope of the present invention.
Claims (5)
1. a kind of method that enterprise's exhibition room is explained online, it is characterised in that comprise the following steps:
Step 1:System needs to pre-set the start-up mode of intelligent machine people explanation, needs to pre-establish wireless telecommunication system, determines
Position specifically solution point;Need to pre-establish enterprise's exhibition room self study database;Explanation open mode refers to that the import in exhibition room is pre-
Opening device is first set, intelligent robot can be notified to open exhibition room explanation, infrared induction can be selected according to customer demand, distant
Control is manually or robot is opened by camera observation in high in the clouds;Intelligent robot is artificial with high in the clouds by wireless telecommunication system
Intelligent comprehensive response platform real-time contacts, formed online mode intelligent response, high in the clouds can select carry out manual intervention or
No manual intervention's pattern;
Step 2:When client enters exhibition room, intelligent robot can be notified to open exhibition room and explain pattern, intelligence by infrared induction
Robot, which is received, carries out explanation pattern after instruction;Robot obtains salutatory from high in the clouds self study database and guest carries out table
State welcome;
Step 3:Intellect service robot leads client to say solution point to first according to explanation pattern set in advance, from high in the clouds certainly
Learning database is transferred point explanation content and explained;Period client may interrupt robot explanation and be putd question to, and work as intelligence
Can robot when hearing problematic proposition, explanation can be interrupted, into answer-mode, and the problem of proposed according to client, from high in the clouds
Self study database obtains answer, and client is answered with voice mode;If client does not interrupt the explanation of intelligent robot, it can root
Gone in sequence according to the explanation anchor point pre-set, and complete explanation;
Step 4:If client wishes that interrupt existing positioning explanation is explained, it is necessary to directly jump toward n-th product, intelligence machine
People can confirm to say solution point with client, and skip the anchor point without explanation, be directly entered required anchor point, from high in the clouds acquisition
Content is explained, explanation is completed;
Step 5:High in the clouds human customer can be with the response content and response status of complete monitoring intelligent robot, the enquirement of client
Backstage beyond the clouds can be presented by text mode in real time, when client questions or propose that intelligence machine human hair is unanswerable and ask
Topic, or intelligent robot answer client it is dissatisfied when, manual intervention can be directly involved, and carry out manual answering, and remotely control
All behaviors of intelligent robot processed;
Step 6:After manual intervention is released, intelligent robot carries out response or explanation always according to blas, according to fixed
Final injunction behind position or customer issue or manual intervention carries out next step explanation activity, until explanation terminates;
Step 7:After all explanation activity ends, intelligent robot can extend appreciation the visit of client according to blas, and welcome
Arrive again, then playback waits the beginning of exhibition room explanation next time to commitment positions.
2. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in steps of 5, work as people
When work intervention starts, the problem of customer voice switchs to text can be manually seen by high in the clouds, manually can direct response text,
Intelligent robot can be converted into voice and be answered, the problem of after manual intervention and answer can all enter self study data in real time
Storehouse, carries out one of selection entry of storage and self study response, and it is as judge to be selected by self study database in next response
One of content whether selected, with the problem of response and answer is continuously increased, the response and explanation level meeting of intelligent robot
Improve constantly.
3. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in step 6, manually
Intervention can be terminated at any time, and intelligent robot simply extracts explanation response content from high in the clouds self study database, manual intervention
After content stops, the answer that intelligent robot can be provided from self study database algorithms is explained and answered.
4. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that high in the clouds self study data
In storehouse, according to enterprise exhibition room need the content explained explain the pre-setting of word, FAQs advance enquirement and response;
Exhibition room it is actual explanation in some new problems and new content can add and update at any time, intelligent robot can be by real-time
Accessing high in the clouds self study database can realize that memory updates response content in real time, naturally it is also possible to which whole process is by high in the clouds contact staff
Implement manual intervention and complete whole explanation.
5. the method that a kind of enterprise's exhibition room according to claim 1 is explained online, it is characterised in that in step 5, run into not
The problem of answering, high in the clouds can point out customer service whether manual intervention, if without manual intervention, intelligent robot can be with not
Same problem is answered with mode, when the inquiry by different modes several times can not all be answered questions, intelligence machine human hair can be carried actively
Show client's " I will not temporarily answer the problem of you propose, I can write down and learn, and tell you answer next time ", or " ask me
Contact staff explain answer in detail to you ", or the response that " we can open another topic " pre-sets
Pattern, to point out guest to tangle on this problem, and diverts the conversation to another topic.
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CN113696191A (en) * | 2020-09-03 | 2021-11-26 | 济南誉彩信息科技有限公司 | Intelligent interaction control method for intelligent mobile explaining robot and multimedia equipment |
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