CN106953841A - Enter customer service with Quick Response Code and carry out identity authentication method - Google Patents
Enter customer service with Quick Response Code and carry out identity authentication method Download PDFInfo
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- CN106953841A CN106953841A CN201710075178.6A CN201710075178A CN106953841A CN 106953841 A CN106953841 A CN 106953841A CN 201710075178 A CN201710075178 A CN 201710075178A CN 106953841 A CN106953841 A CN 106953841A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q30/0645—Rental transactions; Leasing transactions
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Abstract
Enter customer service with Quick Response Code the present invention relates to one kind and carry out identity authentication method, comprise the following steps：Generate Quick Response Code；User accesses；Distribution is attended a banquet；Attend a banquet check-in；Parse Quick Response Code.Efficiently service access module is easy to operate for present invention offer, and service is accurate, improve the customer experience at end of attending a banquet.
Description
Technical field
It is specifically a kind of to enter customer service with Quick Response Code and carry out identity the present invention relates to mobile customer service field
The method of certification.
Background technology
Quick Response Code is a kind of brand-new coded system, can store more information than traditional bar code, represent more
Data type, can be comprising the mixing content such as numeral, character, Chinese, with certain fault-tolerance；Thus set in recent years in movement
It is standby all the fashion.Quick Response Code dexterously utilize computer-internal logic " 0 ", the concept of " 1 " bit stream, using several with
Binary system corresponding geometric figure represents the information such as word numerical value, and automatically processing for information is realized by image recognition.
In two current bar codes, it common are：Data Matrix, MaxiCode, Aztec, QR Code,
Vericode, PDF417 etc..Because Quick Response Code has above-mentioned high data storage and easily operated characteristic, therefore profit can be subject to
With and apply in mobile customer service field to solve to quickly access, high frequency zone the problem of, to reach exact service, lift user
Experience.
The content of the invention
The problem of present invention is solves existing, it is desirable to provide one kind enters customer service and carry out identity with Quick Response Code recognizes
The method of card.
The technical solution adopted by the present invention comprises the following steps：
Step one, Quick Response Code is generated, i.e., network address, interface or log-on message are packaged into Quick Response Code pair in two-dimensional code generation module
As；
Step 2, then user's access, i.e. scanning input Quick Response Code download software or access WeChat platforms, and take to signaling
Business device sends service request；
Step 3, distribution is attended a banquet, i.e., different service requests are dispatched with signal server, is that each request distribution is current optimal
Attend a banquet；
Step 4, check-in of attending a banquet to attend a banquet and complete check-in of attending a banquet by scanning the Quick Response Code, log in service interface of attending a banquet, connect
Dispatched by signal server, to offering customers service；
Step 5, parses company information or product information of Quick Response Code, i.e. client's consulting etc., by scanning corresponding enterprise or production
The Quick Response Code of product, calls Quick Response Code parsing module to parse 2 D code information, is sent to and attends a banquet；Receive parsing that client transmits well
2 D code information, find corresponding enterprise or product, then the consulting requirement of client is replied.
Wherein, two-dimensional code generation module uses two-dimension code generator zxing3.3.0 versions, directly downloads client and attends a banquet
Information etc. needed for the network address that service software needs, interface that WeChat is logged in or end of attending a banquet are logged in is packaged into a Quick Response Code
Object.
Wherein, client is by scanning 2 D code information, and system calls zxing Quick Response Code to parse interface, by Quick Response Code bag
The information analysis contained comes out, and transmits to end of attending a banquet together with product information tenant's information is merged into data flow, and end of attending a banquet is logical
Cross and inquire about corresponding tenant's information and product information, be offering customers service.
In step 5, need the 2 D code information seeked advice to resolve to client by zxing Quick Response Codes parsing interface and include
There is the data flow of tenant's information and product information, and be transferred to and attend a banquet.
Compared to the prior art, it is of the invention it is a technical advantage that：
1）Offer efficiently service access module, be client need to only scan Quick Response Code can quickly to attend a banquet proposition the clothes of oneself
Business request, end of attending a banquet also can log on as the attending a banquet as offering customers service of different tenants according to scanning after different Quick Response Codes；
2）It is easy to operate, when client seeks advice from tenant and the product information of given commodity, without understanding commodity complex redundancy
Every terms of information, uploads the Quick Response Code of commodity when only need to ask to attend a banquet, and client's need can be returned to according to screening the need for client by attending a banquet
The information wanted；
3）Service is accurate, lifting experience, and the innovative point of this patent is that when attending a banquet as offering customers service, specific consulting is returned
The information of needs can quickly be searched by knowledge data library facility by answering, and provide more quick accurately service for client, together
When also improve the customer experience at end of attending a banquet.
Brief description of the drawings
Fig. 1 is QR Code basic block diagram；
Fig. 2 is the filling schematic diagram of two-dimension code pattern；
Fig. 3 is workflow schematic diagram of the invention；
Fig. 4 is the login Quick Response Code of attending a banquet that generates in one embodiment of the invention；
Fig. 5 parses the explanation figure of Quick Response Code to call zxing interfaces in the present embodiment.
Embodiment
The present invention is further described in conjunction with accompanying drawing.
In current industry, Quick Response Code is most widely used that the QR Code codes invented by Japanese DW companies.Referring to Fig. 1, figure
1 shows QR Code basic block diagram, wherein：Position sensing figure（Position Detection Patterns）、
Position test pattern separator（Separators for Position Detection Patterns）, timing mode
（Timing Patterns）It is the rectangle size for marking Quick Response Code；Proofread figure（Alignment Patterns）It is used for
The specification of Quick Response Code is confirmed, so that quantity and the position of correction graph；Format information（Format Information）Represent two
The level of error correction of code is tieed up, is divided into L, M, Q, H；Version information（Version Information）For representing the version of Quick Response Code,
QR Code mono- have 40 kinds of versions, and 21 X 21 of minimum version, to 177 X 177 of highest version, contrast previous release,
Many 4 modules of the four edges of each version；Data and error correcting code（Data and Error Correction
Codewords）It is then the 2 D code information and error correction code information of actual preservation, error correcting code is used for correcting what Quick Response Code damage was brought
Mistake.
A Quick Response Code is determined, first has to analyze data, it is determined that the character types of coding, by corresponding character
Collection converts the data into sign character；Then error-correction level is selected, under conditions of version is certain, error-correction level is higher, two dimension
The capacity of True Data contained by code is just smaller；Followed by data encoding, the coded system that QR Code are supported has：
Numeric mode、Alphanumeric mode、Byte mode、Kanji mode、Extended Channel
Interpretation (ECI) mode, Structured Append mode and FNC1 mode, according to the difference of data
Data are encoded using different coded systems, along with end mark and polishing symbol, data encoding are completed；Finally finishing
Numeric data code and error correcting code alternately put together to fill two-dimension code pattern according to fixed algorithm.Referring to Fig. 2, according to D1, D2,
D3, D4, D5, D6 ... E14, E15, E16 order filling Quick Response Code matrix.The Quick Response Code produced through aforesaid operations needs to be covered
Code operation, makes pattern become, than more uniform, to carry out xor operation by the two-dimensional code data area of fixed figure and generation, not shadow
Ring the data of functional areas.
Referring to Fig. 3, Fig. 3 is workflow schematic diagram of the invention, and the present embodiment is specifically grasped using above-mentioned QR Code codes
Make, and then comprise the following steps：
Step one, Quick Response Code is generated, i.e., network address, interface or log-on message are packaged into Quick Response Code pair in two-dimensional code generation module
As.Referring to Fig. 4, in order to adapt to different clients and a variety of two-dimentional code requirements needed for logging in of attending a banquet, the present embodiment defines one
The generation of a whole set of Quick Response Code, parsing, transfer process.In on the generation module of Quick Response Code, using more easily Quick Response Code is given birth to
Grow up to be a useful person zxing3.3.0 versions, client directly downloaded to the network address for service software needs of attending a banquet, interface that WeChat is logged in or
Attend a banquet and hold the information needed for logging in etc. to be packaged into a Quick Response Code object；Transfer process is carried when being customer inquiries 2 D code information
For client calls zxing Quick Response Code to parse interface, the information solution that Quick Response Code is included by scanning 2 D code information, system
Separate out, and transmit to end of attending a banquet together with product information tenant's information is merged into data flow, end of attending a banquet is by inquiring about correspondence
Tenant's information and product information, be offering customers service.
Then step 2, user's access, i.e. scanning input Quick Response Code downloads software or access WeChat platforms, and to letter
Server is made to send service request.Client can scan Quick Response Code and download the client request acquisition service of attending a banquet, and can also pass through
The platforms such as scanning Quick Response Code access WeChat carry out the acquisition request service of attending a banquet, and the two is all to send service request, system to system
Signal server is submitted into request, by signal server switching will be asked to be handled to attending a banquet.
Step 3, distribution is attended a banquet, i.e., different service requests are dispatched with signal server, is that each request distribution is current most
Excellent attends a banquet.Signaling just is sent to attending a banquet when having received request and transmitting, automatic current optimal the attending a banquet of distribution is handled.
Step 4, check-in of attending a banquet to attend a banquet and complete check-in of attending a banquet by scanning the Quick Response Code, log in service circle of attending a banquet
Face, receives the scheduling of signal server, to offering customers service.The attendant on backstage can turn into seat by scanning Quick Response Code
Seat, the service such as text, audio, video is dynamically provided according to the different information such as oneself current network signal, geographical position.
Step 5, parses company information or product information of Quick Response Code, i.e. client's consulting etc., by scanning corresponding enterprise
Or the Quick Response Code of product, call Quick Response Code parsing module to parse 2 D code information, be sent to and attend a banquet.Referring to Fig. 5, the present embodiment exists
In the service software of attending a banquet of client, the ripe zxing Quick Response Codes parsing interfaces of Google are directly invoked, client is needed what is seeked advice from
2 D code information resolves to the data flow for including tenant's information and product information and is transferred to and attends a banquet, root again after being obtained by attending a banquet
Answer the counseling problem of client in time according to corresponding tenant and product information.Receive the Quick Response Code parsed the letter that client is transmitted
Breath, finds corresponding enterprise or product, then the consulting requirement of client is replied.
Further, attend a banquet when solving the counseling problem of client's proposition by receiving the bag that customer scans Quick Response Code is transmitted
The data of information containing tenant and product information are, it is necessary to find the tenant or the corresponding every terms of information of the product.Preferably, in order to
Accurate service quickly and easily is provided for client, the present embodiment adds the function of knowledge library lookup in one end of attending a banquet, according to
Tenant and the every terms of information of product, are operated by fuzzy search, keyword search etc., from the knowledge data base for being deployed in various regions
The information of client's needs is found, rapid feedback is to client.
The present embodiment provides and efficiently services access module, and client need to only scan Quick Response Code can be quickly to proposition of attending a banquet
The service request of oneself, end of attending a banquet can also be provided according to attending a banquet for different tenants is logged on as after the different Quick Response Codes of scanning for client
Service；When client seeks advice from tenant and the product information of given commodity, the every terms of information without understanding commodity complex redundancy, only
The Quick Response Code of commodity is uploaded when need to ask to attend a banquet, the information that client needs can be returned to according to screening the need for client by attending a banquet；Sit
When seat is offering customers service, the answer to specific consulting can quickly search the information of needs by knowledge data library facility,
More quick accurately service is provided for client, while also improving the customer experience at end of attending a banquet.
Embodiments of the present invention are described above in conjunction with drawings and Examples, the Quick Response Code example that embodiment is provided is not
It is construed as limiting the invention, those skilled in the art in the art can be according to needing to adjust, in appended claims
In the range of make various deformations or amendments in protection domain.
Claims (4)
1. one kind enters customer service with Quick Response Code and carries out identity authentication method, it is characterised in that comprise the following steps：
Step one, Quick Response Code is generated, i.e., network address, interface or log-on message are packaged into Quick Response Code pair in two-dimensional code generation module
As；
Step 2, then user's access, i.e. scanning input Quick Response Code download software or access WeChat platforms, and take to signaling
Business device sends service request；
Step 3, distribution is attended a banquet, i.e., different service requests are dispatched with signal server, is that each request distribution is current optimal
Attend a banquet；
Step 4, check-in of attending a banquet to attend a banquet and complete check-in of attending a banquet by scanning the Quick Response Code, log in service interface of attending a banquet, connect
Dispatched by signal server, to offering customers service；
Step 5, parses company information or product information of Quick Response Code, i.e. client's consulting etc., by scanning corresponding enterprise or production
The Quick Response Code of product, calls Quick Response Code parsing module to parse 2 D code information, is sent to and attends a banquet；Receive parsing that client transmits well
2 D code information, find corresponding enterprise or product, then the consulting requirement of client is replied.
2. utilization Quick Response Code according to claim 1 enters customer service and carries out identity authentication method, its feature exists
In：Two-dimensional code generation module uses two-dimension code generator zxing3.3.0 versions, and client is directly downloaded to service software of attending a banquet needs
Information etc. needed for the network address wanted, interface that WeChat is logged in or end of attending a banquet are logged in is packaged into a Quick Response Code object.
3. utilization Quick Response Code according to claim 1 enters customer service and carries out identity authentication method, its feature exists
In：Client calls zxing Quick Response Code to parse interface, the information solution that Quick Response Code is included by scanning 2 D code information, system
Separate out, and transmit to end of attending a banquet together with product information tenant's information is merged into data flow, end of attending a banquet is by inquiring about correspondence
Tenant's information and product information, be offering customers service.
4. utilization Quick Response Code according to claim 1 enters customer service and carries out identity authentication method, its feature exists
In：In step 5, need the 2 D code information seeked advice to resolve to client by zxing Quick Response Codes parsing interface and include tenant
The data flow of information and product information, and be transferred to and attend a banquet.
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| CN201710075178.6A CN106953841A (en) | 2017-02-10 | 2017-02-10 | Enter customer service with Quick Response Code and carry out identity authentication method |
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|---|---|---|---|
| CN201710075178.6A CN106953841A (en) | 2017-02-10 | 2017-02-10 | Enter customer service with Quick Response Code and carry out identity authentication method |
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| CN107563769A (en) * | 2017-08-02 | 2018-01-09 | 平安科技（深圳）有限公司 | A kind of scene marketing client's real-time tracing method, equipment and storage medium |
| CN108376426A (en) * | 2018-01-23 | 2018-08-07 | 西安艾润物联网技术服务有限责任公司 | The quick recourse method of vehicles while passing, device, system and readable storage medium storing program for executing |
| CN109698786A (en) * | 2017-10-24 | 2019-04-30 | 上海易谷网络科技股份有限公司 | The method of client across channel switching and agent conversation |
| WO2019144278A1 (en) * | 2018-01-23 | 2019-08-01 | 西安艾润物联网技术服务有限责任公司 | Vehicle entry/exit rapid help-request method, apparatus, system, and readable storage medium |
| CN110138868A (en) * | 2019-05-20 | 2019-08-16 | 上海赛连信息科技有限公司 | A kind of customer service cut-in method, device, medium and calculate equipment |
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Address after: 201803, 1, 5, 5, 510 rooms, 568 Jinsha Jiangxi Road, Jiading District, Shanghai Applicant after: Shanghai Yi Valley Network Polytron Technologies Inc Address before: 200041 room 18D, No. two, Shimen, Jingan District, Shanghai, room 333, room 3, room 18D Applicant before: Shanghai Egoo Networks Co., Ltd. |
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