CN106910154B - Civil aviaton's boat prolongs unitary service platform - Google Patents
Civil aviaton's boat prolongs unitary service platform Download PDFInfo
- Publication number
- CN106910154B CN106910154B CN201710044367.7A CN201710044367A CN106910154B CN 106910154 B CN106910154 B CN 106910154B CN 201710044367 A CN201710044367 A CN 201710044367A CN 106910154 B CN106910154 B CN 106910154B
- Authority
- CN
- China
- Prior art keywords
- service
- boat
- prolongs
- airport
- passenger
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 claims description 11
- 235000013305 food Nutrition 0.000 claims description 9
- 238000012795 verification Methods 0.000 claims description 5
- 238000000605 extraction Methods 0.000 claims description 4
- 238000012546 transfer Methods 0.000 claims description 4
- 235000013361 beverage Nutrition 0.000 claims description 3
- 239000003651 drinking water Substances 0.000 claims description 2
- 235000020188 drinking water Nutrition 0.000 claims description 2
- 229940079593 drug Drugs 0.000 claims description 2
- 239000003814 drug Substances 0.000 claims description 2
- 230000002035 prolonged effect Effects 0.000 abstract description 7
- 230000003111 delayed effect Effects 0.000 description 12
- 238000011156 evaluation Methods 0.000 description 10
- 238000012986 modification Methods 0.000 description 4
- 230000004048 modification Effects 0.000 description 4
- 241001122767 Theaceae Species 0.000 description 3
- 238000012790 confirmation Methods 0.000 description 3
- 230000036651 mood Effects 0.000 description 3
- 238000003672 processing method Methods 0.000 description 2
- 230000000284 resting effect Effects 0.000 description 2
- 230000000391 smoking effect Effects 0.000 description 2
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 description 2
- 206010049976 Impatience Diseases 0.000 description 1
- 230000004308 accommodation Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000003287 bathing Methods 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000015572 biosynthetic process Effects 0.000 description 1
- 238000009835 boiling Methods 0.000 description 1
- 230000000739 chaotic effect Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000009413 insulation Methods 0.000 description 1
- 230000007774 longterm Effects 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 235000012054 meals Nutrition 0.000 description 1
- 230000008520 organization Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 238000007634 remodeling Methods 0.000 description 1
- 235000003563 vegetarian diet Nutrition 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
Landscapes
- Business, Economics & Management (AREA)
- Health & Medical Sciences (AREA)
- Economics (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention provides a kind of civil aviaton boat to prolong unitary service platform, the client used including user, also include with lower module, personal information and flight for auditing and recording passenger take the customer center of information, flight and boat for receiving airport or airline sends over prolong information, prolong the service centre of information and service implementation to the client issue boat, for providing the airport work station of airport service to passenger on airport, for providing the service providing end of terminal service to passenger.Can be when there is flight delay in the present invention; ground service, which undertakes mechanism, to issue flight dynamic information and information on services to passenger in time; and service can be prolonged to passenger's offer personalization, high-quality, the boat of promptness; the trip experience of passenger is improved, and helps airline to improve passenger facilities quality.Meanwhile external disclosure issue Tourist Information, allow during the resource of socialization uniformly participates in passenger facilities, and combine closely with the passenger facilities of airline.
Description
Technical field
The present invention relates to civil aviaton's service field, particularly a kind of civil aviaton's boat prolongs unitary service platform.
Background technology
In current Aeronautical Service, flight delay becomes contradiction maximum between airline and passenger, and the people
One long-term pain spot problem of boat service, it would be highly desirable to solve.
When flight is delayed, passenger can not obtain delayed accurate information in time, and a large amount of passengers are trapped in airport,
And under the current model, airport and airline are merely capable of providing simple rest, food and drink and accommodation service, can not meet trip
The diversity requirement of visitor, be easy to cause the discontented mood of passenger.Meanwhile when flight is delayed and services, participate in airport, the boat of service
The mutual information interchange of the lodging providers such as empty company, food and beverage enterprise and hotel is not smooth so that when flight is delayed, passenger
Timely, accurate and effective service cannot be accessed, further excites the impatience of passenger.When flight is delayed, passenger facilities
It is not in place and inconsiderate, can all induce the conflict between passenger and airport, airline.Currently, it is multiple on many airports
There is the time that passenger breaks airport service facility and passenger makes trouble, majority is all due to directly to be tied caused by flight is delayed
Fruit.
The article that on June 4th, 2012 is issued on civil aviaton's resource network《Simply analyse the delayed origin cause of formation and reply》In one text
Mention on delayed six suggestions：1st, inform that passenger respects air ticket agreement, calm down mood；2nd, communication is carried out；3、
Specification measure of indemnity；4th, in order to can not provide multiple choices, ease contradictions；5th, unified resolving standard is formulated；6th, rationality right-safeguarding.This
Do not clearly state in a little suggestions and how to operate and perform, be only to speak of in general terms, not specific solution.
The article that on July 31st, 2013 is issued in the www.xinhuanet.com《Who unifies linkage platform to build civil aviaton --- on boat
The in-depth reporting of class's delay》In mention the Capital Airport and August in 2009 and set up within 18th the operation coordinated management committee, it is established that
The non-government organization of operation coordinated decision mechanism between blank pipe department, airline and airport.But the effect of this tissue
Only can some problems for bringing of respite flight delay, can not fundamentally solve the actual demand of client.
The content of the invention
To solve the above-mentioned problems, civil aviaton's boat provided by the invention prolongs the meaning of unitary service platform and purpose is：It is logical
Cross unified platform and provide one-stop boat for passenger and prolong service, while social resource is also uniformly coordinated passenger's clothes
In the platform of business, and service origin airport and destination airport service combine, at utmost reduce boat prolong for passenger with
And the influence of airline.
Platform obtains real-time Flight Information by ground service unit from blank pipe department, airport and airline, and leads to
Cross client and feed back to passenger, information and the demands of individuals of passenger are prolonged according to boat, there is provided personalized boat prolongs service, reduces passenger
Because discontented mood caused by boat is prolonged.Meanwhile external disclosure issue Tourist Information, allow the resource of socialization uniformly to participate in
During passenger facilities, and combine closely with the passenger facilities of airline.
The present invention provides a kind of civil aviaton's boat and prolongs unitary service platform, including the client that user uses, and also includes with lower die
Block：
Customer center：Personal information and flight for auditing and recording passenger take information；
Service centre：Flight and boat for receiving airport or airline sends over prolong information, to the client
Issue the flight and boat prolongs information；
Airport work station：For providing airport service to passenger on airport；
Service providing end：For providing terminal service to passenger.
Preferably, the client is used to logging in civil aviaton boat and prolongs unitary service platform, and from the service centre
Obtain Flight Information.
In such scheme preferably, the personal information includes name, gender, hobby, contact method, identity card
Number, fingerprint, face, the Flight Information taken, at least one of personal luggage information and other personal information.
In such scheme preferably, the airport work station also has according to the identity card, the fingerprint and institute
State the function that at least one of face determines passenger's identity.
In such scheme preferably, the service centre also has prolongs information to the visitor according to the flight and boat
Family end push boat prolongs the function of solution.
In such scheme preferably, the boat, which prolongs solution, includes：Rest in short-term, dining, lodging, traffic, its
It can change at least one of label flight, the Flight Information of destination airport and other particular/special requirements.
In such scheme preferably, the service centre, which also has to service providing end, sends customer demand for service
Function.
In such scheme preferably, the customer demand for service includes：Dining, traffic, rest, stay, changing in short-term
Label, return ticket, the transfer of destination airport, change at least one of label, luggage generation extraction and other particular/special requirements.
In such scheme preferably, the service providing end has the customer service for responding the service centre
It is required that function.
In such scheme preferably, the service providing end also has according to the customer demand for service to the clothes
The function of business center feedback information.
In such scheme preferably, the terminal service includes：Car pick up take business, food and beverage sevice, housekeeping service,
At least one of individual service that wake-up service and other passengers require.
In such scheme preferably, the airport service includes：Medical services, in short-term rest service, distribution services,
Picked under guide service, destination airport machine, transfer service, luggage generation extraction and at least one of other customer services.
In such scheme preferably, the medical services include common drug offer, urgent rescue and contact hospital
At least one of.
It is preferably in such scheme, the service of rest in short-term includes offer seat, drinking water, smart machine and fills
Electricity, wireless network and other at least one of service in short-term.
In such scheme preferably, the distribution service refers to that according to the requirement of passenger be described in its distribution is adapted to
Service providing end.
In such scheme preferably, the guide service is the ground that the passenger during guiding passenger arrives at the airport wants
Side.
In such scheme preferably, the service providing end also has the service of passenger's actual use, Lv Kexin
At least one of the satisfaction of requirement and passenger feedback information is supplied to the function of the service centre.
In such scheme preferably, the customer center also has adjusts user's money according to the feedback information
The function of material.
In such scheme preferably, institute the service centre also have the function of to user transmission service observation table.
In such scheme preferably, the service centre also has according to the service observation table to the airport work
Make the function that at least one of station and described service providing end exercised supervision and serviced at least one of examination ＆ verification.
In such scheme preferably, the service providing end includes clothes outside airport internal services offer end and airport
Business provides at least one of end.
In such scheme preferably, end is provided inside the airport includes the offer food and drink in airport, shopping, rest
With the facility of at least one of other services.
In such scheme preferably, airport outside portion, which provides end, includes the offer food and drink outside airport, lodging, trip
The facility of at least one of trip, shopping, consumption and other services.
Above-mentioned civil aviaton's boat prolongs unitary service platform, and the boat that personalization can be provided for client prolongs service, improves boat and prolongs service
The level of socializations, it is lack of standardization, chaotic to solve the problems, such as that existing boat prolongs service, thoroughly solve because boat is prolonged and caused by social lance
Shield.
Brief description of the drawings
Fig. 1 is the module map for the preferred embodiment that civil aviaton according to the invention boat prolongs unitary service platform.
Fig. 2 is that the passenger's boat for the preferred embodiment that civil aviaton according to the invention boat prolongs unitary service platform prolongs service procedure
Figure
Fig. 2 a are that the boat in short-term for the embodiment as shown in Figure 2 that civil aviaton according to the invention boat prolongs unitary service platform prolongs processing
Method flow chart.
Fig. 2 b be civil aviaton according to the invention boat prolong unitary service platform embodiment as shown in Figure 2 it is long when boat prolong processing
Method flow chart.
Embodiment
For a better understanding of the present invention, the present invention is explained in detail with reference to specific embodiment.It is clear that
Different modifications can be carried out to the present invention with remodeling and without departing from the broader spirit of the invention and model of appended claims
Enclose.Therefore, following embodiments have illustrative without the implication of limitation.
Embodiment 1
As shown in Figure 1, civil aviaton's boat prolongs unitary service platform and includes 5 parts：Customer center 100, service centre 110, machine
Field work station 120, client 130 and service providing end 140.
The function of customer center 100 is as follows：
1st, userspersonal information is recorded, including：Name, gender, identification card number, fingerprint, face, personal like, it is special will
Ask.
2nd, after boat prolongs service, there is provided prolong service observation table to client's boat.
3rd, the full detail that record passenger is submitted by client 130.
The function of service centre 110 is as follows：
1st, the Flight Information of blank pipe department, airport and airline's issue is received.
2nd, flight delay information is pushed to airport work station 120, client 130 and service providing end 140.
3rd, determine that boat prolongs service plan.
The 4th, the respective services of airport work station 120 and the offer of service providing end 140 are provided.
5 and service providing end 140 confirm that boat prolongs the offer of service.
6th, to airport work station 120 and the marking grading of service providing end 140.
Airport work station 120 is located inside airport, and for attending passengers, face and fingerprint recognition are carried out to passenger's identity,
Determine guest's identity, the particular/special requirement of special passenger or passenger are received and handled.It is responsible for and service providing end carries out
Link up.
The equipment that client 130 is installed on client（Including smart mobile phone, tablet computer, laptop and other intelligence
Equipment）In, passenger can recognize that Flight Information and boat prolong service plan by client.Passenger is uploaded certainly by client
Oneself personal information（Name, gender, age, hobby, particular/special requirement, habits and customs etc.）, can the particular/special requirement of oneself into
Row record, facilitates service centre to make corresponding processing when arranging boat to prolong service.
Service providing end 140 can be each shop in airport（Shopping, food and drink etc.）It is or public in airport
Facility（Such as toilet, boiling water room, VIP rest areas）, can also be the shops of near airports, hotel, hotel, shopping center,
Dining room lamp consumer appliances or the service such as taxi, Internet bar class facility.
Embodiment 2
As shown in Figure 1 and Figure 2, when service centre 110 obtains flight delay letter from blank pipe department, airport or airline
After breath, step 200 is performed, flight delay information is pushed to passenger by client 120.Step 210 is performed, is delayed according to flight
The passenger's personal information recorded in information and customer center 100（Name, gender, age, hobby, particular/special requirement, habits and customs
Deng）Formulated for passenger and be adapted to the flight of itself to be delayed scheme, guiding client arrives at the airport interior airport work station 120.Perform step
Rapid 220, service centre 110 is to service providing end 140（Hotel, dining room, temporary resting place, taxi etc.）Push Service
Demand information（Dining, with car, stay or other particular/special requirements）, service providing end 140（Hotel, dining room, interim rest
Place, taxi etc.）It is determined to meet customer need according to service requirement information.When service provider 140 confirms to expire
During sufficient customer demand, issued to service centre 110 and receive service requirement information, service centre 110 and the ditch of service provider 140
It is logical to complete.Step 230 is performed, service centre 110 sends boat to client 130 and airport work station 120 at the same time and prolongs service confirmation
Information, for the staff of airport work station 120 after people's information is gone in the service of obtaining, guiding passenger reaches the position specified, and with
Service providing end 140 is docked, and service providing end 140 starts to provide service for passenger.Step 240 is performed, works as service centre
110 after blank pipe department, airport or airline obtain new flight schedules, to client 120 and service providing end 140
Flight up-to-date information is issued, and requires service providing end 140 passenger to be sent back in time airport work station 120, airport work station
120 staff guides passenger boarding, and boat is prolonged service and terminated.Passenger feeds back this boat by client 130 to service centre
Prolong service evaluation, and the service of service providing end offer 140 is commented on.The comment that service centre 110 provides according to client,
After verification, service providing end 140 is exercised supervision and graded.
Embodiment 3
As shown in Figure 1, Figure 2 shown in a, when service centre 110 obtains flight delay letter from blank pipe department, airport or airline
After breath, step 300 is performed, flight delay information is pushed to passenger by client 120.Step 310 is performed, when flight is delayed
Between it is shorter when, service centre 110 determine perform in short-term boat prolongs service plan, in airport arrange passenger rest, dining
With other services.Boat in short-term is sent by 130 passenger of client and prolongs service plan, the airport work that guiding client arrives at the airport interior
Stand 120.Step 320 is performed, service providing end 140 of the service centre 100 into airport sends boat in short-term and prolong service requirement information
（Including resting, having dinner in short-term, network and other service in short-term）, service providing end 140 in airport according to the situation of itself and
In short-term boat prolong service requirement information to service centre 110 be confirmed whether to provide in short-term boat prolong service.Step 330 is performed when clothes
Business center 110 and service providing end 140 confirm to navigate in short-term prolong service after, before the staff of airport work station 120 guides passenger
Toward the service providing end 140 in airport, service is provided for passenger by service providing end 140.Step 340 is performed, works as service centre
110 after blank pipe department, airport or airline obtain new flight schedules, to client 120 and service providing end 140
Flight up-to-date information is issued, service providing end 140 in time sends back to passenger airport work station 120, the work of airport work station 120
Make personnel and guide passenger boarding, boat is prolonged service and terminated in short-term.Passenger feeds back this to service centre by client 130 and navigates in short-term
Prolong service evaluation, and the service of service providing end offer 140 is commented on.The comment that service centre 110 provides according to client,
After verification, service providing end 140 is exercised supervision and graded.
Such as：Passenger Mr. A will take at 10 points in the morning and fly to from Beijing the flight in Shanghai, because the reason for air control,
When flight delay 2 is small.Service centre sends flight after blank pipe department obtains flight delay message, to the client of Mr. A and prolongs
False information, and inform that Mr. A goes to the airport work station being located in the Capital Airport, arrange to navigate in short-term to Mr. A and prolong service.According to
Mr. A can learn in the personal information that customer center leaves：Mr. A is vegetarian, likes having tea, waist is not fine, clothes
Business center can be provided into airport vegetarian diet, tea and soft sofa dining room send in short-term boat prolong demand for services.B dining rooms receive A
After boat prolongs demand for services in short-term of Mr., confirms that this dining room can provide the whole of Mr.'s A needs and service to service centre.Service
After center is connected to the confirmation in B dining rooms, client and airport work station to Mr. A send message, by the work of airport work station
Personnel lead Mr. A to go to B dining rooms, and Mr. A has dinner in B dining rooms, drinks tea, rests.When flight can be with boarding, service centre to
The client of Mr. A and B dining rooms send message, and Mr. A is sent back to airport work station, the staff of airport work station by B dining rooms
Guide Mr.'s A boarding.Customer center sends boat in short-term to the client of Mr. A and prolongs service evaluation table, and Mr. A is filled out by client
Write evaluation table and feed back to customer center.Evaluation table is supplied to service centre by customer center.Service centre is according to evaluation table pair
Airport work station and B dining rooms are recorded, given a mark and are graded.
Embodiment 4
As shown in Figure 1, Figure 2 shown in b, when service centre 110 obtains flight delay letter from blank pipe department, airport or airline
After breath, step 400 is performed, flight delay information is pushed to passenger by client 120.Step 40 is performed, when flight is delayed
Between it is long when, when service centre 110 determines executive chairman boat prolong service plan, the service providing end 140 on airport periphery
Arrange passenger's rest, dining and other services.Boat in short-term is sent by 130 passenger of client and prolongs service plan, guiding client arrives
Up to the airport work station 120 in airport.Step 420 is performed, service centre 100 sends to the service providing end 140 on airport periphery
Boat prolongs service requirement information when long（Including it is long when rest, dining, lodging, bathing, network and other it is long when service）, airport periphery
Service providing end 140 according to itself situation and in short-term boat prolong that service requirement information is confirmed whether to service centre 110 can be with
Boat in short-term is provided and prolongs service.Step 430 is performed, after service centre 110 confirms to navigate in short-term with service providing end 140 prolongs service,
The staff of airport work station 120 guides passenger to go to the position that service providing end 140 is specified, and is pacified by service providing end 140
Passenger is taken to service and provides place by row's vehicle（Including dining room, guest room etc.）, by service providing end 140 service is provided for passenger.
Step 340 is performed, after service centre 110 obtains new flight schedules from blank pipe department, airport or airline, to visitor
Family end 120 and service providing end 140 issue flight up-to-date information, and service providing end 140 in time sends back to passenger airport work
Stand 120, the staff of airport work station 120 guides passenger boarding, and boat is prolonged service and terminated in short-term.Passenger passes through client 130
Feed back this to service centre and navigate in short-term and prolong service evaluation, and the service of service providing end offer 140 is commented on.In service
The comment that the heart 110 is provided according to client, after verification, exercises supervision and grades to service providing end 140.
Such as：Passenger Mr. C will take 9 Shenzhen of the morning from the Pekinese's flight that flies to, because the reason for weather, flight prolongs
More than when mistake 8 is small.Service centre sends flight delay after blank pipe department obtains flight delay message, to the client of Mr. A
Information, and inform that Mr. A goes to the airport work station being located in the Capital Airport, boat prolongs service when arranging long to Mr. A.According to A
Mr. can learn in the personal information that customer center leaves：Mr. C is the Huis, likes smoking, likes with hot water bubble foot, sleep
It is relatively light, service centre formulate Mr. C it is long when boat prolong demand for services：Arrangement can do Huis' meal, provide smoking place, with foot
Bath service, the preferable hotel of room sound insulation or hotel.D hotels receive Mr. C it is long when boat prolong demand for services after, to service centre
Confirm that this hotel can provide whole services of Mr.'s C needs.After service centre is connected to the confirmation in D hotels, to the client of Mr. C
End and airport work station send message, by the staff of airport work station lead Mr. C go to the airport it is outer get on the bus a little, by D
Special train is sent to connect Mr. A to D hotels dining, lavipeditum, lodging in hotel.When flight can be with boarding, visitor of the service centre to Mr. C
Family end and D hotels send message, and D hotels Mr. C that sends a car sends airport work station back to, and the staff of airport work station guides C
Mr.'s boarding.Customer center sends boat in short-term to the client of Mr. C and prolongs service evaluation table, and Mr. C is filled in by client and commented
Valency table simultaneously feeds back to customer center.Evaluation table is supplied to service centre by customer center.Service centre is according to evaluation table to airport
Work station and D hotels are recorded, given a mark and are graded.
For a better understanding of the present invention, it is described in detail above in association with the specific embodiment of the present invention, but is not
Limitation of the present invention.Every technical spirit according to the present invention still belongs to any simple modification made for any of the above embodiments
In the scope of technical solution of the present invention.What each embodiment stressed in this specification be it is different from other embodiments it
Locate, the same or similar part cross-reference between each embodiment.For system embodiment, due to itself and method
Embodiment corresponds to substantially, so description is fairly simple, the relevent part can refer to the partial explaination of embodiments of method.
The method and system of the present invention may be achieved in many ways.For example, can by software, hardware, firmware or
Software, hardware, firmware any combinations come realize the present invention method and system.The said sequence of the step of for the method
Merely to illustrate, the step of method of the invention, is not limited to order described in detail above, special unless otherwise
Do not mentionlet alone bright.In addition, in certain embodiments, the present invention can be also embodied as recording program in the recording medium, these programs
Machine readable instructions including being used for realization the method according to the invention.Thus, the present invention also covering storage is used to perform basis
The recording medium of the program of the method for the present invention.
Description of the invention provides for the sake of example and description, and is not exhaustively or by the present invention
It is limited to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Select and retouch
State embodiment and be to more preferably illustrate the principle of the present invention and practical application, and those of ordinary skill in the art is managed
The solution present invention is so as to design the various embodiments with various modifications suitable for special-purpose.
Claims (21)
1. civil aviaton's boat prolongs unitary service platform, including the client that user uses, it is characterised in that also includes with lower module：
Customer center：Personal information and flight for auditing and recording passenger take information；
Service centre：Flight and boat for receiving airport or airline sends over prolong information, are issued to the client
The flight and boat prolong information；
Airport work station：For providing airport service to passenger on airport, the airport service includes：Medical services, stop in short-term
Picked under breath service, distribution service, guide service, destination airport machine, in transfer service, luggage generation extraction and other customer services
It is at least one；
Service providing end：For providing terminal service to passenger, the terminal service includes：Car pick up take business, food and beverage sevice,
At least one of individual service that housekeeping service, wake-up service and other passengers require；
The service platform is used to prolong information and the demands of individuals of passenger according to boat, and providing one-stop personalized boat to passenger prolongs
Service；Social resource, it is uniformly coordinated in the service platform.
2. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The client is used to log in described
Civil aviaton's boat prolongs unitary service platform, and prolongs information from the service centre acquisition flight and boat.
3. civil aviaton's boat as claimed in claim 2 prolongs unitary service platform, it is characterised in that：The personal information include name,
Gender, hobby, contact method, identification card number, fingerprint, face, the Flight Information taken, personal luggage information and other
At least one of people's information.
4. civil aviaton's boat as claimed in claim 3 prolongs unitary service platform, it is characterised in that：The airport work station also has root
The function of passenger's identity is determined according at least one of the identification card number, the fingerprint and described face.
5. civil aviaton's boat as claimed in claim 3 prolongs unitary service platform, it is characterised in that：The service centre also has basis
The flight and boat prolong the function that information prolongs solution to client push boat.
6. civil aviaton's boat as claimed in claim 5 prolongs unitary service platform, it is characterised in that：The boat, which prolongs solution, to be included：
Rest in short-term, dining, lodging, traffic, other change are signed in flight, the Flight Information of destination airport and other particular/special requirements at least
It is a kind of.
7. civil aviaton's boat as claimed in claim 3 prolongs unitary service platform, it is characterised in that：The service centre also has to clothes
Business provides the function that end sends customer demand for service.
8. civil aviaton's boat as claimed in claim 7 prolongs unitary service platform, it is characterised in that：The customer demand for service includes：
Dining, traffic, rest, stay in short-term, change label, returned ticket, destination airport transfer, change label, luggage generation extraction and other it is special will
At least one of ask.
9. civil aviaton's boat as claimed in claim 7 prolongs unitary service platform, it is characterised in that：The service providing end has response
The function of the customer demand for service of the service centre.
10. civil aviaton's boat as claimed in claim 9 prolongs unitary service platform, it is characterised in that：The service providing end also has
Function according to from the customer demand for service to service centre's feedback information.
11. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The medical services include common
Medicine provides, promptly at least one of rescue and contact hospital.
12. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The service of rest in short-term includes
There is provided seat, drinking water, smart machine charging, wireless network and other at least one of service in short-term.
13. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The distribution service refers to basis
The requirement of passenger is the suitable service providing end of its distribution.
14. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The guide service is guiding trip
Visitor arrive at the airport in the place wanted of passenger.
15. civil aviaton's boat as claimed in claim 9 prolongs unitary service platform, it is characterised in that：The service providing end also has
At least one of satisfaction by the service of passenger's actual use, the new requirement of passenger and passenger feedback information is supplied to institute
State the function of service centre.
16. civil aviaton's boat as claimed in claim 15 prolongs unitary service platform, it is characterised in that：The customer center also has root
According to the function of feedback information adjustment subscriber data.
17. civil aviaton's boat as claimed in claim 16 prolongs unitary service platform, it is characterised in that：The service centre also have to
User sends the function of service observation table.
18. civil aviaton's boat as claimed in claim 17 prolongs unitary service platform, it is characterised in that：The service centre also has root
According to the service observation table examination ＆ verification is exercised supervision and services at least one of described airport work station and the service providing end
At least one of function.
19. civil aviaton's boat as claimed in claim 1 prolongs unitary service platform, it is characterised in that：The service providing end includes machine
Field internal services provide end and airport external service provides at least one of end.
20. civil aviaton's boat as claimed in claim 19 prolongs unitary service platform, it is characterised in that the airport internal services provide
End includes the facility for providing at least one of food and drink, shopping, rest and other services in airport.
21. civil aviaton's boat as claimed in claim 20 prolongs unitary service platform, it is characterised in that the airport external service provides
End includes the facility for providing at least one of food and drink, lodging, tourism, shopping, consumption and other services outside airport.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710044367.7A CN106910154B (en) | 2017-01-21 | 2017-01-21 | Civil aviaton's boat prolongs unitary service platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710044367.7A CN106910154B (en) | 2017-01-21 | 2017-01-21 | Civil aviaton's boat prolongs unitary service platform |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN106910154A CN106910154A (en) | 2017-06-30 |
| CN106910154B true CN106910154B (en) | 2018-05-15 |
Family
ID=59206918
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710044367.7A Active CN106910154B (en) | 2017-01-21 | 2017-01-21 | Civil aviaton's boat prolongs unitary service platform |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106910154B (en) |
Families Citing this family (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107657394A (en) * | 2017-10-27 | 2018-02-02 | 中航信移动科技有限公司 | Flight is delayed processing system and method |
| CN107734047A (en) * | 2017-10-27 | 2018-02-23 | 中航信移动科技有限公司 | Information push method and device |
| CN108089832A (en) * | 2017-12-18 | 2018-05-29 | 携程旅游网络技术（上海）有限公司 | Flight dynamic information methods of exhibiting, system, equipment and storage medium |
| CN108510092A (en) * | 2018-03-26 | 2018-09-07 | 广州龙腾出行网络科技股份有限公司 | A kind of airport trip service subscription is packaged purchase and sale system |
| CN108921393A (en) * | 2018-06-05 | 2018-11-30 | 上海木木机器人技术有限公司 | A kind of flight delay information notification method and system |
| CN109191311A (en) * | 2018-08-01 | 2019-01-11 | 平安科技（深圳）有限公司 | Delayed processing method, device, computer equipment and storage medium |
| CN112039619B (en) * | 2020-09-08 | 2021-08-06 | 广州白云国际机场股份有限公司一号航站楼管理分公司 | Automatic broadcasting system for civil aviation |
| CN112307340A (en) * | 2020-10-30 | 2021-02-02 | 中国民航信息网络股份有限公司 | Service guarantee task recommendation method and device, storage medium and electronic equipment |
| CN113222436A (en) * | 2021-05-24 | 2021-08-06 | 青岛民航凯亚***集成有限公司 | Airport flight delay guarantee system, process and data interaction method |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101369379A (en) * | 2008-09-02 | 2009-02-18 | 中国民航大学 | Air station flight delay information prediction query apparatus and its processing method |
| CN103310299A (en) * | 2013-05-17 | 2013-09-18 | 北京博研智通科技有限公司 | Airport passenger direction system and method |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20050197848A1 (en) * | 2004-03-08 | 2005-09-08 | Chou Y. H. | Airport customer support dispatch system and method for operation for the same |
-
2017
- 2017-01-21 CN CN201710044367.7A patent/CN106910154B/en active Active
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101369379A (en) * | 2008-09-02 | 2009-02-18 | 中国民航大学 | Air station flight delay information prediction query apparatus and its processing method |
| CN103310299A (en) * | 2013-05-17 | 2013-09-18 | 北京博研智通科技有限公司 | Airport passenger direction system and method |
Non-Patent Citations (1)
| Title |
|---|
| 《一种面向机场旅客的个性化信息服务***》;张立斌 等;《科技创新与应用》;20140708(第19期);第38-39页 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN106910154A (en) | 2017-06-30 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106910154B (en) | Civil aviaton's boat prolongs unitary service platform | |
| Blainey et al. | Barriers to passenger rail use: a review of the evidence | |
| US20170034653A1 (en) | Systems and methods for security checkpoint condition information and sharing | |
| Lee et al. | Exploring factors determining the attractiveness of railway tourism | |
| CN106910153A (en) | Unified civil aviaton trip platform and method | |
| Chao et al. | Enhancing airport service quality: A case study of Kaohsiung International Airport | |
| US20160103925A1 (en) | Transportation and resort infrastructure, and associated cutaneous information device and method | |
| KR20120081436A (en) | System and method of itinerary design | |
| Li et al. | How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis | |
| WO1993002433A1 (en) | Method of personally addressed communication, information, guidance and quick processing of the procedures in the airports | |
| Ji et al. | Waiting time perceptions at bus and metro stations in Nanjing, China: the importance of station amenities, trip contexts, and passenger characteristics | |
| Herjanto et al. | How high can you fly? LCC passenger dissatisfaction | |
| Canziani et al. | Gaze and self: host internalization of the tourist gaze. | |
| Anitsal et al. | Is your business sustainable? A sentiment analysis of air passengers of top 10 US-based airlines | |
| JP2007257219A (en) | Traffic facility information guiding system and method | |
| Mulyo et al. | The service quality of kampoeng kopi Banaran Agrotourism, Central Java province, Indonesia | |
| Batra | Beyond travel dreaming, planning, check-in, boarding… stress? | |
| CN113411458B (en) | Travel information notification method, device, terminal and storage medium | |
| Nilsson | Hospitality in aviation: a genealogical study | |
| Anitsal et al. | A sentiment analysis of air passengers of top ten US based airlines | |
| Maneenetr et al. | Guidelines to development wellness tourism in Roi-Kaen-San-Sin cluster, Thailand | |
| CN106886955A (en) | The many airport unitary service platforms of civil aviation passenger | |
| Al Raisi et al. | Factors Influencing Omani Traveler’s Preference While Choosing Low-Cost Airlines and Full-Service Airlines | |
| JP7000624B1 (en) | Information processing equipment, information processing methods and programs | |
| WO2022044138A1 (en) | Information providing device, information providing system, information providing method, and non-transitory computer-readable medium in which program is stored |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20231008 Address after: Room 2308, Yuanchenxin Building, Madian, Chaoyang District, Beijing, 100029 Patentee after: Du Xue Address before: Room 2308, Yuanchenxin Building, Madian, Chaoyang District, Beijing, 100029 Patentee before: Du Xue Patentee before: Yang Hanyu |