CN106899833A - Video intercom method and system, dispatching desk and terminal - Google Patents
Video intercom method and system, dispatching desk and terminal Download PDFInfo
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- CN106899833A CN106899833A CN201710139806.2A CN201710139806A CN106899833A CN 106899833 A CN106899833 A CN 106899833A CN 201710139806 A CN201710139806 A CN 201710139806A CN 106899833 A CN106899833 A CN 106899833A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N5/00—Details of television systems
- H04N5/222—Studio circuitry; Studio devices; Studio equipment
- H04N5/262—Studio circuits, e.g. for mixing, switching-over, change of character of image, other special effects ; Cameras specially adapted for the electronic generation of special effects
- H04N5/268—Signal distribution or switching
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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Abstract
The invention discloses a kind of video intercom method and system, dispatching desk and terminal, belong to field of network communication.The method includes obtaining the real-time audio and vision signal of current talking terminal, the audio and video frequency signal of the self defined time of the preceding automatic recording of call, the audio and video frequency signal of the self defined time of automatic recording before the call of multiway calling wait call terminal；Gather the audio signal of operator and export the real-time audio signal from current talking terminal；Audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；Show real time video signals, the vision signal of the self defined time of the preceding automatic recording of call of current talking terminal, the vision signal of the self defined time of automatic recording before the call of multiway calling wait call terminal；The audio signal of operator is sent to current talking terminal.The present invention efficiently solves the problems, such as the priority of the Call Waiting and emergency in visible dialogue system, quickly grasps its authenticity so as to process rapidly.
Description
Technical field
The present invention relates to the video intercom technology of field of network communication, and in particular to a kind of video intercom method and system,
Dispatching desk and terminal.
Background technology
In occasions such as financial field, judicial prison, public security traffics, prior art is by visible dialogue system and prison
The combination of video is controlled, most event or case is can solve the problem that.For example：User meets with when self-help bank's ATM is withdrawn the money
Retain card is met, it can be got in touch by visible dialogue system with bank clerk, and visible dialogue system can be set up in real time
Audio frequency and video intercommunication, both sides' effective communication treatment event；When prison population's sexual behavior part in prison occurs, when someone touches alarm signal
When can set up intercommunication, control centre carries out deterrence and propagandas directed to communicate by the terminal device of intercom system, prevent event fermentation, with reference to prison
Control video system can effectively review the generating process of thing event.
Although prior art can be solved and process most of event and case, its mechanism belongs to benefit after the incident
Rescue, and there is substantial amounts of useless alarm and invalid alarm, heavy work load is brought to guard and police.
For example：The traffic police command centre of city's one-level often has that multiple special messengers are on duty in shifts, the answering for the treatment of visible dialogue system,
Scheduling, commander；Bank's defendance center of city's one-level, answers a large amount of consulting events, but have to answer according to regulations daily.
The content of the invention
To solve the problems, such as the priority of Call Waiting and emergency in existing visible dialogue system, the present invention is provided
A kind of video intercom method and system, dispatching desk and terminal, concrete technical scheme are as follows：
An aspect of of the present present invention, there is provided a kind of video intercom method, methods described includes：
Obtain the real-time audio and vision signal of current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition multiway calling wait call terminal；
Gather the audio signal of operator and export the real-time audio signal from current talking terminal；
Audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；
Show current talking terminal real time video signals, show current talking terminal call before automatic recording it is self-defined when
Between vision signal, display multiway calling wait call terminal call before automatic recording self defined time vision signal；
Send the audio signal of described operator to the current talking terminal.
The second aspect of the invention, there is provided a kind of video intercom method, methods described includes：
Gather the real-time audio and vision signal of current talking caller；
The audio and video frequency signal of the self defined time of automatic recording before the call of collection current talking caller；
Audio signal of the output from dispatching desk operator；
Audio and video frequency signal to gathering carries out calculation process；
The audio and video frequency signal of collection is sent to the dispatching desk.
A kind of the third aspect of the invention, there is provided visible dialogue system, the system includes dispatching desk and multiplex terminal：
The audio and video frequency signal of continuous continual automatic recording self defined time per terminal all the way of the multiplex terminal；
The dispatching desk obtains the real-time audio and vision signal of current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of the dispatching desk acquisition current talking terminal；
The dispatching desk obtains multiway calling and waits before the call of call terminal the audio of the self defined time of automatic recording and regard
Frequency signal；
The dispatching desk gathers the audio signal of operator and exports the real-time audio signal from the current talking terminal；
The dispatching desk carries out calculation process to the audio and video frequency signal and the audio signal of collection that obtain；
The dispatching desk shows the real time video signals of current talking terminal, shows automatic recording before the call of current talking terminal
Self defined time vision signal, display multiway calling waits the self defined time of automatic recording before the call of call terminal
Vision signal；
The dispatching desk sends the audio signal of described operator to the current talking terminal.
4th aspect of the invention, there is provided a kind of dispatching desk of video intercom, the dispatching desk includes：
Scheduling signals transmit modular converter, obtain the real-time audio and vision signal of current talking terminal, obtain current talking end
The audio and video frequency signal of the self defined time of automatic recording before the call at end, obtains the call that multiway calling waits call terminal
The audio and video frequency signal of the self defined time of preceding automatic recording, sends the audio signal of operator to the current talking end
End；
Paging phone module, gathers the audio signal of operator and exports the real-time audio letter from the current talking terminal
Number；
Dispatching control module, audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；
Touch control display module, shows the real time video signals of current talking terminal, automatic before the call of display current talking terminal
The vision signal of the self defined time of recording, display multiway calling wait call terminal call before automatic recording it is self-defined when
Between vision signal.
The fifth aspect of the invention, there is provided a kind of terminal of video intercom, the terminal includes：
Audio-video collection module, gathers the real-time audio and vision signal of current talking caller, gathers current talking caller
Call before automatic recording self defined time audio and video frequency signal；
Loudspeaker module, exports the audio signal from dispatching desk operator；
Terminal control module, the audio and video frequency signal to gathering carries out calculation process；
Terminal signaling transmits modular converter, the audio and video frequency signal that transmission is gathered to the dispatching desk.
Video intercom method and system, dispatching desk and the terminal provided by the present invention, by obtaining current talking terminal
Real-time audio and vision signal, obtain current talking terminal call before automatic recording self defined time Voice ＆ Video
The Voice ＆ Video letter of the self defined time of automatic recording before the call of signal and acquisition multiway calling wait call terminal
Number, the picture of above-mentioned multiple signals is simultaneously displayed on dispatching desk, and operator can be in the caller's call with current talking terminal
While, the audio and video frequency signal of the self defined time of automatic recording judges caller before the call according to current talking terminal
Urgency level, and the audio and video frequency signal before the call of call terminal is waited according to multiway calling, and to carry out prioritizing selection next
Individual conversation object, effectively solves the problems, such as the priority of the Call Waiting and emergency in visible dialogue system.
Other beneficial effects of the invention are further explained in a specific embodiment.
Brief description of the drawings
Technical scheme in order to illustrate more clearly the embodiments of the present invention, below will be to that will make needed for embodiment description
Accompanying drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the present invention, for
For those of ordinary skill in the art, on the premise of not paying creative work, other can also be obtained according to these accompanying drawings
Accompanying drawing.
Fig. 1 is a kind of system framework schematic diagram of visible dialogue system that one embodiment of the invention is provided；
Fig. 2 is a kind of flow chart of video intercom method that another embodiment of the present invention is provided；
Fig. 3 is a kind of flow chart of video intercom method that another embodiment of the present invention is provided；
Fig. 4 is a kind of structural representation of the dispatching desk of video intercom that another embodiment of the present invention is provided；
Fig. 5 is a kind of picture distribution schematic diagram of touching display screen that another embodiment of the present invention is provided；And
Fig. 6 is a kind of structural representation of the terminal of video intercom that another embodiment of the present invention is provided.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to embodiment party of the present invention
Formula is described in further detail.
Referring to Fig. 1, it illustrates the system framework schematic diagram of visible dialogue system of the invention.As shown in figure 1, this is visual
Intercom system includes dispatching desk 10 and multiplex terminal 20 '.
Wherein, multiplex terminal 20 ' is including being distributed in n multiple terminals 20 of different sites, each terminal 20 it is continuous not between
The audio and video frequency signal of disconnected automatic recording self defined time；When there is caller's incoming call to converse in multiplex terminal 20 ', currently
The sound of the self defined time of automatic recording before real-time audio and vision signal, the call of current talking terminal 20 of call terminal 20
Frequency and vision signal and multiway calling wait before the call of call terminal 20 audio of the self defined time of automatic recording and regard
Frequency signal is sent to dispatching desk 10；The audio signal of the collection operator of dispatching desk 10 simultaneously exports the reality from current talking terminal 20
When audio signal, and audio and video frequency signal and the audio signal of collection to obtaining carries out calculation process；Dispatching desk 10 shows
Show the real-time audio and vision signal of current talking terminal 20, automatic recording makes by oneself before the call of display current talking terminal 20
The audio and video frequency signal of adopted time, the self defined time of automatic recording before the call of display multiway calling wait call terminal 20
Audio and video frequency signal；Dispatching desk 10 sends the audio signal of operator to current talking terminal 20.
In preferred embodiment, multiway calling waits the real-time audio and vision signal of call terminal 20 to be also sent to dispatching desk
10, dispatching desk 10 carries out calculation process to its audio and video frequency signal, and shows that multiway calling waits the real-time of call terminal 20
Vision signal.The picture of the display of dispatching desk 10 divides multigroup display, and one caller of each a series of paintings face correspondence, picture in pairs shows,
One picture show the caller call real-time video, another picture show the caller call before automatic recording it is self-defined when
Between video.
In preferred embodiment, visible dialogue system also includes Cloud Server 30, the real-time sound of current talking terminal 20
Audio and video frequency signal, the multichannel of the self defined time of automatic recording before frequency and vision signal, the call of current talking terminal 20
Audio and video frequency signal and multiway calling of the self defined time of automatic recording etc. before the call of Call Waiting call terminal 20
To treat real-time audio and vision signal synchronized upload to the Cloud Server 30 of call terminal 20 carry out storage backup, and dispatching desk 10 connects
Line person is also uploaded to Cloud Server 30 and carries out storage backup with the whole call audio signal of the caller of current talking terminal 20,
The mechanism or personnel for being easy to different rights rank are checked.
In preferred embodiment, the audio and video frequency signal of 10 pairs of acquisitions of dispatching desk and the audio signal of collection are carried out
Calculation process, the audio and video frequency signal of the self defined time of preceding automatic recording of conversing multiway calling wait call terminal 20 enters
Row backtracking process forms Voice ＆ Video backtracking signal and shows.
Visible dialogue system operation principle：The above-mentioned every road terminal 20 for being distributed in different sites is long in the state of energization
Phase keeps open state, daily 24 hours uninterrupted automatic recording audio signals and vision signal, and buffer memory is in terminal 20
Terminal buffers module, storage time can carry out self defined time be set as 10 ", 30 ", 60 according to user's request " etc., the time is set
It is interior unmanned using the Voice ＆ Video file for then pressing the currently recording of setting means auto-erasing, what setting means was preferably first recorded
File is first wiped；When the someone of terminal 20 triggering video intercom sets up video intercommunication to be conversed, the now issue of dispatching desk 10 instruction, when
The Voice ＆ Video file of automatic recording need not be wiped before preceding call, and before current talking automatic recording Voice ＆ Video
File is sent to dispatching desk 10, and dispatching desk 10 can carry out backtracking and broadcast to the Voice ＆ Video file of automatic recording before current talking
Put.Call automatic recording is waited before the real-time audio and video file, the current talking of terminal 20 of the recording of the current talking of terminal 20
Operator of Voice ＆ Video file and dispatching desk 10 is uploaded to Cloud Server 20 and enters with the call audio file of caller
Row storage backup.
Backtracking playing principles：Dispatching desk 10 will show multigroup pair of picture after setting up video intercom, with the single group of current talking
As a example by double pictures, picture is the video intercom picture of caller's communication process of current talking terminal 20；Another picture
It is the Voice ＆ Video picture of the self defined time of automatic recording before the call through the current talking terminal 20 of backtracking process, video
By after the decoding process of dispatching desk 10, display mode is flashback form to picture, audio signal still with forward play clockwise,
Audio frequency and video picture supports F.F., rewind function.So the operator for answering this video call can be allowed intuitively to see,
The behavior act of current caller before this 10 ", 30 ", 60 ", so can help judge this time significance level of call and
Authenticity, can improve the judgment accuracy to event accident, grasp the authenticity of event with quick treatment event in time.Especially should
Used in fields such as judicial prison, self-help bank, safe cities, by video back trace technique of the invention, to judge that event is serious
Degree, lie about, report by mistake etc. strong evidence is provided.
Specific video intercom method, the dispatching desk of video intercom and terminal are referring to following each embodiment.
Fig. 2 is a kind of flow chart of the video intercom method according to an exemplary embodiment, with reference to Fig. 1 in it is visual
The system framework schematic diagram of intercom system understands that the flow of the method includes：
101：Obtain the real-time audio and vision signal of current talking terminal；
102：The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition current talking terminal；
103：The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition multiway calling wait call terminal；
104：Gather the audio signal of operator and export the real-time audio signal from current talking terminal；
105：Audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；
106：The real time video signals of current talking terminal are shown, automatic recording makes by oneself before the call of display current talking terminal
The vision signal of adopted time, the video letter of the self defined time of automatic recording before the call of display multiway calling wait call terminal
Number；
107：The audio signal of described operator of collection is sent to the current talking terminal.
In preferred embodiment, the method also includes obtaining real-time audio and video that multiway calling waits call terminal
Signal, real-time audio and vision signal to the multiway calling wait call terminal of acquisition carry out calculation process, and show multichannel
The real time video signals of Call Waiting call terminal.
In preferred embodiment, automatic recording is made by oneself before the method is additionally included in the call of display current talking terminal
Backtracking process was carried out to vision signal before the step of vision signal of adopted time；The logical of call terminal is waited in display multiway calling
Backtracking process was carried out to vision signal before the step of vision signal of the self defined time of words preceding automatic recording.
Above-mentioned backtracking process includes various ways, and a kind of mode is that video pictures are disassembled, and working process is into single frames
The picture of pattern, then picture link up into video by picture in flashback mode according to being retrodicted counterclockwise in Flash forms, it is presented on
In the interface of Call Waiting, audio signal is forward play；Another way can be that video pictures are disassembled, at processing
The picture of single frames pattern is managed into, picture is turned over into the interface that diagram form is presented on Call Waiting according to retrodicting counterclockwise in flashback mode
In, audio signal is forward play.
In preferred embodiment, the method also includes the knot according to operator to current talking terminal call content evaluation
Really, current talking is transferred in telephone network, telephone network is landline telephone, mobile phone or the networking telephone.
The efficiency of event is processed by the way that operator in unrelated call transfer to telephone network, will be improve.Such as, according to
Above-mentioned preferred embodiment, the dispatching desk of security department of bank can will be related to the call for seeking advice from class to give at client service center of bank
Reason.
In preferred embodiment, the method is also including the audio signal of buffer memory operator, current talking terminal
The audio and video frequency signal of the self defined time of automatic recording before real-time audio and vision signal, the call of current talking terminal,
The audio and video frequency signal and multiway calling of the self defined time of automatic recording before the call of multiway calling wait call terminal
Wait the real-time audio and vision signal of call terminal.By buffer memory, can prevent video card machine occur in communication process
Or the phenomenon such as decoded video image quality is unintelligible.
In preferred embodiment, the method also includes that output supports that vision signal to the external display of multichannel picture sets
Standby, the vision signal of multichannel picture is respectively the real-time video letter of following part signal or whole signal, i.e. current talking terminals
Number, the vision signal of the self defined time of automatic recording, multiway calling wait the call of terminal before the call of current talking terminal
The vision signal and multiway calling of the self defined time of preceding automatic recording wait the real time video signals of terminal.
Fig. 3 is a kind of flow chart of the video intercom method according to another exemplary embodiment, with reference to Fig. 1 in can
System framework schematic diagram depending on intercom system understands that the flow of the method includes：
201：Gather the real-time audio and vision signal of current talking caller；
202：The audio and video frequency signal of the self defined time of automatic recording before the call of collection current talking caller；
203：Audio signal of the output from dispatching desk operator；
204：Audio-video signal to gathering carries out calculation process；
205：The audio-video signal of collection is sent to the dispatching desk.
In preferred embodiment, automatic recording before the method also call including buffer memory current talking caller
The audio and video frequency signal of all self defined times, and according to time order and function sequential storage, the entitled terminal site of storage file
Name plus automatic time stamp；When the file size of institute's buffer memory reaches setting value, the file to institute's buffer memory is wiped,
Erasing order is sorted according to time order and function, and that first records will preferentially be wiped.
Fig. 4 is a kind of structural representation of the dispatching desk of the video intercom according to an exemplary embodiment, the scheduling
Platform is used to perform the function that dispatching desk is performed in any one implementation in corresponding embodiment in above-mentioned Fig. 2 ~ Fig. 3.It may be noted that
It is, for ease of description, to list the part of module of dispatching desk 10 in Fig. 4, but does not represent and must use in a certain specific embodiment
All of function in listed all modules or module, but the different module of selection combination is needed according to function.
Referring to Fig. 4, the dispatching desk 10 includes：
Dispatching control module 11, audio or video signal and the audio signal of collection to obtaining carry out calculation process, including
Encoding and decoding calculation process etc. is carried out to the encoding and decoding of all kinds of audio and video frequency signals treatment, to all kinds of instructions；It is current logical in display
Before the call of telephone terminal the step of the vision signal of the self defined time of automatic recording before backtracking process is carried out to vision signal；
Display multiway calling wait call terminal call before automatic recording self defined time vision signal the step of before to video
Signal carries out backtracking process；
Touch control display module 12, support the real time video signals of multi-channel image processor current talking terminal, current talking terminal it is logical
Automatic recording makes by oneself before vision signal, the call of multiway calling wait call terminal of the self defined time of the preceding automatic recording of words
The vision signal and multiway calling of adopted time wait the real time video signals of call terminal；
Scheduling cache module 13, the audio signal of buffer memory operator, the real-time audio of current talking terminal and vision signal,
The audio and video frequency signal of the self defined time of automatic recording, multiway calling wait call terminal before the call of current talking terminal
Call before automatic recording self defined time audio and video frequency signal and multiway calling wait call terminal audio and
Vision signal；
Scheduling signals transmit modular converter 14, obtain the real-time audio and vision signal of current talking terminal, obtain current talking
The audio and video frequency signal of the self defined time of automatic recording before the call of terminal, obtains multiway calling and waits the logical of call terminal
Words before automatic recording self defined time audio and video frequency signal, obtain multiway calling wait call terminal real-time audio and
Vision signal, sends the audio signal of operator to current talking terminal, uploads the call audio file of operator and caller
Stored to Cloud Server and backed up；
Video Expansion module 15, output supports the vision signal of multichannel picture to external connection display equipment, and the video of multichannel picture is believed
Number be respectively following part signal or whole signal, the i.e. real time video signals of current talking terminal, current talking terminal it is logical
Automatic recording makes by oneself before vision signal, the call of multiway calling wait call terminal of the self defined time of the preceding automatic recording of words
The vision signal and multiway calling of adopted time wait the real time video signals of call terminal；
Paging phone module 16, gathers the audio signal of operator and exports the real-time audio signal from current talking terminal；
Call forwarding control module 17, according to operator to the result of current talking terminal call content evaluation, by current talking
It is transferred in telephone network, telephone network is landline telephone, mobile phone or the networking telephone.
Video Expansion module 15 is preferably supports the output of HDMI HD videos, and extraneous display device may be configured as single or many
Individual large-screen tv wall, is not limited to electronic display, LCDs, kinescope etc..
The backtracking process of dispatching control module includes various ways, and a kind of mode is that video pictures are disassembled, processing
The picture of single frames pattern is processed into, then picture is linked up into picture according to retrodicting counterclockwise in flashback mode in Flash forms
Video, is presented in the interface of Call Waiting, and audio signal is forward play；Another way can be that video pictures are carried out
Disassemble, working process is exhaled picture in flashback mode into the picture of single frames pattern according to retrodicting to turn over diagram form and be presented on counterclockwise
Cry in the interface for waiting, audio signal is forward play.
Touch control display module 12 is preferably single or multiple capacitor touch-control display screens, can be according to different application industry or neck
Domain sets different UI look ＆ feels, to adapt to different user groups；The preferred embodiment of touch control display module 12 also includes raising one's voice
Device module, when operator clicks on certain video pictures of touch screen, can simultaneously export the sound in picture.
Fig. 5 is the picture of the touching display screen 12 ' that a kind of touch control display module 12 is shown according to another exemplary embodiment
EDS maps schematic diagram.It is pointed out that the picture distribution of touching display screen 12 ' can as needed select arbitrary layout side
Formula.
Referring to Fig. 5, the touching display screen 12 ' includes multigroup pair of picture, and screen left-half is the video area of current talking
121, right half part is the video area 122 for waiting call.Wherein left-half is divided into upper left and bottom left section, upper left
It is the real-time video picture 121-1 of current talking, bottom left section is regarding for the self defined time of the automatic recording before current talking
Frequency picture 121-2；Right half part is divided into the multigroup video for waiting call of two row, wherein in the middle of the screen one is classified as multichannel and exhales
The video pictures 122-1 of the self defined time for waiting the preceding automatic recording of call, another multiway calling that is classified as is made to wait the reality conversed
When video pictures 122-1 '.Right half part shows 5 groups of videos of wait call in Fig. 5, indicates that 5 people are waiting call.
Operator can intuitively check caller in behavior act before this, and carry out fast forward and fast reverse by the sliding block on screen and broadcast
Put；Or before the quick call for checking Call Waiting call terminal the self defined time of automatic recording audio or video, and
The real-time condition of the caller of Call Waiting call terminal, judges to wait the order of importance and emergency of the intercommunication event conversed, and has carried out pin
Property is answered, so as to quickly process call event.
The vision signal of the multichannel picture in touch control display module 12 is transmitted to the external world by Video Expansion module 15 and shown
Equipment, the vision signal of multichannel picture is respectively following part signal or whole signal, the i.e. real-time videos of current talking terminal
The vision signal of the self defined time of automatic recording, multiway calling wait the logical of terminal before signal, the call of current talking terminal
The vision signal and multiway calling of the self defined time of automatic recording wait the real time video signals of terminal before words.
It is local slow in scheduling cache module 13 that touch control display module 12 shows that the process of MCVF multichannel voice frequency and video can be called
Deposit, as the buffer area that positive recorded video splits, so the RAM of dispatching control module 11 will not cause card machine by a large amount of occupancy
Or the unsharp phenomenon of image quality after video parsing.The capacity for dispatching cache module 13 can be carried out according to the demand of different occasions
Expand, the form of storage medium can be increased to expand its capacity.When memory space occupies over preset value, such as 60% when
Wait, automatically by Voice ＆ Video files passe to Cloud Server；Or dispatching desk free time is set to by Voice ＆ Video text
Part is uploaded to Cloud Server storage automatically.
Operator can also click to enter target and recall audio and video frequency signal in touch control display module 12 by touch-control
Broadcasting content, check that video content listens to effective acoustic information, with provide effectively help.Meanwhile, operator is by obtaining
Current talking caller's intercommunication information, and judged with reference to Voice ＆ Video backtracking picture, when consulting class problem is met with, can
Current talking is forwarded to by client service center by call forwarding control module 17 or special technical staff is answered, so that
Improve operating efficiency and user satisfaction.
Above-mentioned scheduling signals transmission modular converter 14 and call forwarding control module 17 can be integrated, preferably electricity
Words switching control module built-in signal transmission modular converter, the module is the gateway of adaptive network interface, embedded with network transmission
Codec chip, ethernet network interface, telephone line network interface, telephony gateway Switching Module；Telephony gateway Switching Module can
By the signal converting of IP network to telephone network, and good communication efficiency can be set up；Application of the invention is dispatching desk
After operator is estimated to the video intercom content of current talking, current event is directly processed, or by call forwarding
Control module 17 shifts current talking, and visual effect will be interrupted after transfer, directly retains voice call, switchable to fixed
Phone, mobile phone, the networking telephone are expected someone's call in network.
Paging phone module 16 includes microphone and loudspeaker, is mainly used in during video intercom and current talking terminal
Caller engage in the dialogue, preferred embodiment be hand-held paging microphone handle on one group of sound pick-up and loudspeaker, paging microphone are installed
The table base lower section of the dispatching desk of connection is provided with a noise reduction pickup, and a detachable pickup is provided with frame
Microphone bar and a loudspeaker, can meet the communication effect under various background noise environments.
Fig. 6 is a kind of structural representation of the terminal of the video intercom according to another exemplary embodiment, the terminal
For performing the function that terminal is performed in any one implementation in corresponding embodiment in above-mentioned Fig. 2 ~ Fig. 3.It is pointed out that being
It is easy to description, lists the part of module of terminal 20 in Fig. 6, but does not represent listed institute must be used in a certain specific embodiment
There is all of function in module or module, but the different module of selection combination is needed according to function.
Referring to Fig. 6, the terminal 20 includes：
Terminal control module 21, the audio and video frequency signal to gathering carries out calculation process, and to the finger from dispatching desk 10
Order carries out dissection process；Encoding and decoding treatment is carried out to the audio-video signal that the machine is recorded by embedded program, H.264 form is supported
Video file compression；
22, the 24 hours Voice ＆ Video information of continual automatic recording self defined time of audio-video collection module, including adopt
Collect current talking caller real-time audio and automatic recording before vision signal, the call of current talking caller it is self-defined when
Between audio and video frequency signal；
Terminal buffers module 23, before the call of buffer memory current talking caller the audio of the self defined time of automatic recording and
Vision signal, and be locally stored according to time order and function order, the entitled terminal network of storage file is called the roll plus automatic time stamp；
When the file size of institute's buffer memory reaches setting value, the file to institute's buffer memory is wiped, erasing order according to when
Between successively sort, that first records will preferentially be wiped；
Terminal signaling transmits modular converter 24, the audio and video frequency signal that transmission is gathered to dispatching desk；Upload the real-time sound of call
Audio and video frequency signal to the Cloud Server of the self defined time of automatic recording is stored before frequency and video file, call；
Loudspeaker module 25, exports the audio signal from dispatching desk operator.
The terminal 20 is network video terminal, is switched on power after linking visible dialogue system, and terminal control module 21 starts
Work, by the embedded program of terminal control module 21, issue is instructed and codec functions, and audio-video collection module 22 is small 24
When continual video and audio recording, the local cache ROM of terminal buffers module 23 is stored in, when storage time is User Defined
Between, can be 10 seconds, 30 seconds, 60 seconds；MP4 formatted files are stored as according to time order and function sequence, due to terminal storage module 23
ROM memory spaces be limited, so the audio-video document that the User Defined time records, can terminal 20 it is unmanned use or
Corresponding free time is wiped the file of recording, and erasing order sorts according to time order and function, and that first records will be preferential
Erasing；When the someone of terminal 20 uses, the current Voice ＆ Video file recorded will be sent to dispatching desk 10, and synchronized upload is extremely
Backup is stored in Cloud Server 30；User can be with will be automatic before the call of current talking terminal 20 in self-defined special time period
The Voice ＆ Video files passe of recording is to Cloud Server 30.
It should be noted that the dispatching desk and terminal of above-described embodiment offer are when video intercom is realized, only with above-mentioned each
The division of functional module is carried out for example, in practical application, as needed can distribute by different work(above-mentioned functions
Can module complete, will the internal structure of equipment be divided into different functional modules, to complete whole described above or portion
Divide function.
In addition, the sequence number of embodiments of the present invention method flow diagram is not represented to implementation steps just for the sake of description
Limitation.
One of ordinary skill in the art will appreciate that realizing that all or part of step of above-described embodiment can be by hardware
To complete, it is also possible to instruct the hardware of correlation to complete by program, described program can be stored in a kind of computer-readable
In storage medium.
The foregoing is only presently preferred embodiments of the present invention, be not intended to limit the invention, it is all it is of the invention spirit and
Within principle, any modification, equivalent substitution and improvements made etc. should be included within the scope of the present invention.
Claims (15)
1. a kind of video intercom method, it is characterised in that methods described includes：
Obtain the real-time audio and vision signal of current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of acquisition multiway calling wait call terminal；
Gather the audio signal of operator and export the real-time audio signal from current talking terminal；
Audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；
Show current talking terminal real time video signals, show current talking terminal call before automatic recording it is self-defined when
Between vision signal, display multiway calling wait call terminal call before automatic recording self defined time vision signal；
Send the audio signal of described operator to the current talking terminal.
2. method according to claim 1, it is characterised in that methods described also includes：
Video is believed before the step of the vision signal of the self defined time of automatic recording before the call for showing current talking terminal
Number carry out backtracking process；
Before the step of the vision signal of the self defined time of automatic recording before the call for showing multiway calling wait call terminal
Backtracking process is carried out to vision signal.
3. method according to claim 1, it is characterised in that methods described also includes：
According to described operator to the result of current talking terminal call content evaluation, current talking is transferred to telephone network
Interior, the telephone network is landline telephone, mobile phone or the networking telephone.
4. method according to claim 1, it is characterised in that methods described also includes：
The audio signal of operator described in buffer memory；
The real-time audio and vision signal of current talking terminal described in buffer memory；
The audio and video frequency signal of the self defined time of automatic recording before the call of current talking terminal described in buffer memory；
The Voice ＆ Video of the self defined time of automatic recording before the call of multiway calling wait call terminal described in buffer memory
Signal.
5. method according to claim 1, it is characterised in that methods described also includes：
Output supports the vision signal of multichannel picture to external connection display equipment, and the multichannel picture is respectively current talking terminal
The vision signal and/or multiway calling of the self defined time of automatic recording before real time video signals, the call of current talking terminal
The vision signal of the self defined time of automatic recording before the call of wait terminal.
6. a kind of video intercom method, it is characterised in that methods described includes：
Gather the real-time audio and vision signal of current talking caller；
The audio and video frequency signal of the self defined time of automatic recording before the call of collection current talking caller；
Audio signal of the output from dispatching desk operator；
Audio and video frequency signal to gathering carries out calculation process；
The audio and video frequency signal of collection is sent to the dispatching desk.
7. method according to claim 6, it is characterised in that methods described also includes：
The audio and video frequency signal of the self defined time of automatic recording before the call of buffer memory current talking caller, and according to
Time order and function sequential storage, the entitled terminal network of storage file is called the roll plus automatic time stamp；
When the file size of institute's buffer memory reaches setting value, the file to institute's buffer memory is wiped, and erasing order is pressed
According to time order and function sequence, that first records will preferentially be wiped.
8. a kind of visible dialogue system, it is characterised in that the system includes dispatching desk and multiplex terminal：
The audio and video frequency signal of continuous continual automatic recording self defined time per terminal all the way of the multiplex terminal；
The dispatching desk obtains the real-time audio and vision signal of current talking terminal；
The audio and video frequency signal of the self defined time of automatic recording before the call of the dispatching desk acquisition current talking terminal；
The dispatching desk obtains multiway calling and waits before the call of call terminal the audio of the self defined time of automatic recording and regard
Frequency signal；
The dispatching desk gathers the audio signal of operator and exports the real-time audio signal from the current talking terminal；
The dispatching desk carries out calculation process to the audio and video frequency signal and the audio signal of collection that obtain；
The dispatching desk shows the real time video signals of current talking terminal, shows automatic recording before the call of current talking terminal
Self defined time vision signal, display multiway calling waits the self defined time of automatic recording before the call of call terminal
Vision signal；
The dispatching desk sends the audio signal of described operator to the current talking terminal.
9. a kind of dispatching desk of video intercom, it is characterised in that the dispatching desk includes：
Scheduling signals transmit modular converter, obtain the real-time audio and vision signal of current talking terminal, obtain current talking end
The audio and video frequency signal of the self defined time of automatic recording before the call at end, obtains the call that multiway calling waits call terminal
The audio and video frequency signal of the self defined time of preceding automatic recording, sends the audio signal of operator to the current talking end
End；
Paging phone module, gathers the audio signal of operator and exports the real-time audio letter from the current talking terminal
Number；
Dispatching control module, audio and video frequency signal and the audio signal of collection to obtaining carry out calculation process；
Touch control display module, shows the real time video signals of current talking terminal, automatic before the call of display current talking terminal
The vision signal of the self defined time of recording, display multiway calling wait call terminal call before automatic recording it is self-defined when
Between vision signal.
10. dispatching desk according to claim 9, it is characterised in that the dispatching control module also includes：
Video is believed before the step of the vision signal of the self defined time of automatic recording before the call for showing current talking terminal
Number carry out backtracking process；
Before the step of the vision signal of the self defined time of automatic recording before the call for showing multiway calling wait call terminal
Backtracking process is carried out to vision signal.
11. dispatching desks according to claim 9, it is characterised in that the dispatching desk also includes：
Call forwarding control module, according to described operator to the result of current talking terminal call content evaluation, will currently lead to
Words are transferred in telephone network, and the telephone network is landline telephone, mobile phone or the networking telephone.
12. dispatching desks according to claim 9, it is characterised in that the dispatching desk also includes scheduling cache module：
The audio signal of operator described in buffer memory；
The real-time audio and vision signal of current talking terminal described in buffer memory；
The audio and video frequency signal of the self defined time of automatic recording before the call of current talking terminal described in buffer memory；
The Voice ＆ Video of the self defined time of automatic recording before the call of multiway calling wait call terminal described in buffer memory
Signal.
13. dispatching desks according to claim 9, it is characterised in that the dispatching desk also includes：
Video Expansion module, output supports the vision signal of multichannel picture to external connection display equipment, and the multichannel picture is respectively
The vision signal of the self defined time of automatic recording before real time video signals, the call of current talking terminal of current talking terminal
And/or multiway calling wait call terminal call before automatic recording self defined time vision signal.
14. a kind of terminals of video intercom, it is characterised in that the terminal includes：
Audio-video collection module, gathers the real-time audio and vision signal of current talking caller, gathers current talking caller
Call before automatic recording self defined time audio and video frequency signal；
Loudspeaker module, exports the audio signal from dispatching desk operator；
Terminal control module, the audio and video frequency signal to gathering carries out calculation process；
Terminal signaling transmits modular converter, the audio and video frequency signal that transmission is gathered to the dispatching desk.
15. terminals according to claim 14, it is characterised in that the terminal also includes：
Terminal buffers module, all self defined times of automatic recording before the call of current talking caller described in buffer memory
Audio and video frequency signal, and according to time order and function sequential storage, the entitled terminal network of storage file is called the roll plus automatic time stamp；
When the file size of institute's buffer memory reaches setting value, the file to institute's buffer memory is wiped, and erasing order is pressed
According to time order and function sequence, that first records will preferentially be wiped.
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