CN106803138A - A kind of O＆M service subsystem - Google Patents
A kind of O＆M service subsystem Download PDFInfo
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- CN106803138A CN106803138A CN201510833605.3A CN201510833605A CN106803138A CN 106803138 A CN106803138 A CN 106803138A CN 201510833605 A CN201510833605 A CN 201510833605A CN 106803138 A CN106803138 A CN 106803138A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
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Abstract
The present invention discloses a kind of O＆M service subsystem technology, including a kind of core technology of O＆M service subsystem is using access control based roles more popular at present based on user management, empowerment management（RBAC）To be designed, each authority is individually bound with role, it is possible to the authority combination of one-to-many or multi-to-multi Mapping implementation user is carried out to user and role.Simultaneously according to the hierarchical relationship of role, higher level role is reached to weigh subordinate role comprising tax, so that rights management has flexibility and scalability, the api interface and data-interface of some secondary development are developed by operating service, the application developers in four directions can develop the function of some plug-in extension platforms according to these interfaces, data-interface can allow the authorized user can be communicated the userspersonal information of some in platform and process record information and external system, for example can be with social network sites shared User Activity, community's daily record and friend information etc..
Description
Technical field
The present invention relates to a kind of O＆M service subsystem technology, particular by the operation based on education services life cycle
Administrative skill realizes that the Life cycle operation management provided to service consumption from service is supported.
Background technology
A kind of O＆M service subsystem is accompanied by informatization and produces, from the life cycle of Information-based Item
See, the construction of an Information-based Item is generally divided into planning and designing, exploitation（Buying）Test, implementation, O＆M service and termination five
Individual stage, wherein O＆M service will occupy for 80% time.But at the informatization initial stage, people do not pay attention to O＆M
The management of service.With going deep into for informatization, the problem being exposed in O＆M service stage is more and more, O＆M service
Management also progressively cause the attention of people.Since the eighties, standard and method about IT Service Managements are put into effect successively,
Instruct how people carry out IT Service Managements.
Under the background of education, what kind of O＆M service system is set up, Digital Campus Construction achievement is ensured to reach
Can continue to play its due effect, be many educational institution's concerns.Educational institution modernizes digital construction
Gradually it is suggested in the nineties latter stage, constantly improve, supplement, have gradually formed modernization numeral and build in the development in later stage
If theoretical.With deepening continuously for the digitized construction of educational institution, the task of O＆M services is also more and more heavier, work
Function and working range are also to change constantly.A kind of O＆M service subsystem is exactly to put forward in this context,
The characteristics of its purpose is exactly by analytic instruction O＆M services, with reference to the thought of ITIL, specifies the model of O＆M services
Enclose, propose the composition of O＆M service system, it is due that the construction achievement for enabling modernization digital has given play to its in operation stage
Effect.
The content of the invention
It is an object of the invention to provide a kind of O＆M service subsystem technology, to solve what is proposed in above-mentioned background technology
Problem.
To achieve the above object, the present invention provides following technical scheme：
A kind of O＆M service subsystem technology refer to unit IT departments using related method, means, technology, system, flow and
Document etc., is carried out to IT running environment (such as hardware and software environment, network environment etc.), IT operation systems and IT operation maintenance personnels
Integrated management.
A kind of O＆M service subsystem technology is the core and intermediate portions of IT management, is also most, most numerous and diverse content
Part, is mainly used in the daily operation management in inside of IT departments, and referent is divided into two large divisions, i.e. IT business system and O＆M
Personnel.Its management content can be subdivided into seven subsystems again；
1st, equipment control：The network equipment, server apparatus, operating system situation are monitored, various applications are supported
Software such as database, middleware, groupware and various general or special services monitoring managements, such as mailing system, DNS, Web
Monitoring with management；
2nd, data/storage/disaster tolerance management：System and business datum are carried out to unify to store, back up and recover；
3rd, service management：Comprising the monitoring to enterprise itself core business system ruuning situation and management, for the management of business,
It is primarily upon the CSF of the operation system（Critical success factor Critical Success Factors）And KPI（Key Performance refers to
Mark Key Performance Indicators）；
4th, catalogue/Content Management：The part needs unified issue or Content Management because of people's customization and to public affairs mainly for enterprise
The management of co-information；
5th, Resource assetses management：The Resource assetses situation of each IT system in management enterprise, these Resource assetses can be that physics is deposited
, or be logically present, and can carry out data interaction with the Finance Department of enterprise；
6th, information security management：The part contains perhaps many contents, the world of current information security management Main Basiss
Standard is ISO17799, and the standard covers ten big control aspects of information security management, is controlled in 36 control targes and 127
Mode, such as enterprise security organizational form, assets classes and control, personal security, physics and Environmental security, communicate and pacify with operation
Entirely, access control, business continuity management etc.；
7th, routine work management：The part is mainly used in job duty and job placement, the offer of specification and clear and definite operation maintenance personnel
Performance appraisal quantitative basis, offer solution experience and accumulation of knowledge and a kind of O＆M service subsystem technical management of shared means
Each subsystem in include the content of very abundant, realize that a kind of perfect O＆M service subsystem technical management is
The key of management level and service level improves in enterprise；
As preferred scheme of the invention：A kind of core technology of O＆M service subsystem is based on education services life cycle
Operation management technology realizes that the Life cycle operation management provided to service consumption from service is supported.By the full life for servicing
Cycle, the examination ＆ verification of experience service access, service issue, service search, service valuation and selection, service were adjusted since service describing
With, service charging, service evaluation and service multiple links such as update.
As preferred scheme of the invention：A kind of core technology of O＆M service subsystem is to provide efficient service issue
With update mechanism, the reuse by utilization rate and resource of service is improved.
As preferred scheme of the invention：A kind of core technology of O＆M service subsystem is using rule engine technique reality
The charging policy and billing of services for now servicing, for third party's service supplier provides personalized charge module and rule, make service
Can transaction smoothly occur, while, there is provided the reference of service-oriented supplier and service consumer and credit services function；So as to
For the user of education services platform provides a believable Service Operation environment.
Compared with prior art, the beneficial effects of the invention are as follows：A kind of O＆M service subsystem user management of the present invention, award
Power management is using access control based roles more popular at present（RBAC）To be designed, by each authority individually and angle
Color is bound, it is possible to the authority combination of one-to-many or multi-to-multi Mapping implementation user is carried out to user and role.Simultaneously
According to the hierarchical relationship of role, reach higher level role to subordinate role include assign power so that rights management have flexibility and
Scalability.
The api interface and data-interface of some secondary development are developed by operating service, the application developers in four directions can
To develop the function of some plug-in extension platforms according to these interfaces, data-interface can allow the authorized user can be by platform
In some userspersonal informations and process record information and external system communicated, shared with social network sites can for example use
Family activity, community's daily record and friend information etc..
Brief description of the drawings
Fig. 1 is a kind of structured flowchart of the O＆M service construction method of O＆M service subsystem-PDCA circulations.
Fig. 2 is a kind of circulation advance of O＆M service subsystem-O＆M service, the structured flowchart of ladder rising.
Specific embodiment
Fig. 1 is referred to below in conjunction with the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
The O＆M service system that a kind of O＆M service subsystem is supported, including upper strata remote teaching, online aptitude tests
The cores such as the general character infrastructure services such as user management, mandate, safety, message control, data-interface, opening API, charging are provided Deng service
Close fit could complete maintenance work between feeling concerned about system.
A kind of O＆M service subsystem technology is realized using following methods：See circulations of the Fig. 1 comprising P, D, C, A four-stage
Process；
PDCA is the first character of English word Plan (planning), Do (implementation), Check (inspection) and Action (sustained improvement)
Mother, O＆M service is order, the scientific procedure that goes on incessantly of circulation circulated according to PDCA.
O＆M is planned（P）：It is not to passively receive new application and data, by what school informationization was planned and built
Participation, the operation result by quantifying, scientifically plan O＆M, including finding out problem, analysis reason, working out countermeasure etc.
Step, forms O＆M service infrastructure framework；
Dimension is implemented（D）：According to O＆M service infrastructure framework, formulate each piece of implementation plan and put into practice；
Check（C）：Set up rational index system, can the situation current to O＆M service provide evaluation, including infrastructure
The index such as availability, service ability, safety assurance ability, O＆M supportability, user satisfaction；
Sustained improvement（A）：O＆M service infrastructure framework is adjusted according to evaluation result.
O＆M service system based on PDCA circulations has individual feature：Circulation is advanced, and ladder rises, and sees Fig. 2.Namely press
PDCA sequential advancements, can just reach a new level, carry out PDCA circulations again in new level just and can reach one more
Level high.This is also to be consistent with the stage development rule of College Informatization O＆M service.For example, being in application integration rank
The colleges and universities of section are built under the guidance of application integration stage O＆M service infrastructure framework and are circulated improvement, and sequential advancement reaches
After to a certain extent, it becomes possible to realize a leap, reach the O＆M service level in information integration stage.
Operation principle of the invention is：User management, empowerment management are using the more access of the based role of prevalence at present
Control（RBAC）To be designed, each authority is individually bound with role, it is possible to which user and role are carried out a pair
The authority combination of the Mapping implementation user of many or multi-to-multi.Simultaneously according to the hierarchical relationship of role, higher level role is reached to subordinate
Role's weighs comprising tax so that rights management has flexibility and scalability.
The api interface and data-interface of some secondary development are developed by operating service, the application developers in four directions can
To develop the function of some plug-in extension platforms according to these interfaces, data-interface can allow the authorized user can be by platform
In some userspersonal informations and process record information and external system communicated, shared with social network sites can for example use
Family activity, community's daily record and friend information etc..
A kind of embodiment of the invention：Whole system can be divided into Wang Kao service centres of general headquarters, area by specific implementation case
Domain and examination point server and examination hall three parts.A kind of core technology of O＆M service subsystem is based on education services Life Cycle
The operation management technology of phase realizes that the Life cycle operation management provided to service consumption from service is supported.It is complete by what is serviced
Life cycle since service describing, audit, service issue, service search, service valuation and selection, service by experience service access
Call, multiple links such as service charging, service evaluation and service update.Efficient service issue and update mechanism are provided, are improved
The reuse by utilization rate and resource of service.The charging policy and billing of services of service are realized using rule engine technique, is the
Can tripartite ISP provides personalized charge module and rule, service transacting is smoothly occurred, while, there is provided towards clothes
The reference of business supplier and service consumer and credit services function；So as to for the user of education services platform provide one it is credible
Service Operation environment.
Above-mentioned architecture Design is advantageous in that can provide intermediate layer by whole application service system of O＆M service subsystem
Service, including the remote teaching for upper strata, etc. online aptitude tests service provide user management, mandate, safety, message control,
The general character infrastructure service such as data-interface, opening API, charging.Additionally, O＆M service subsystem another major function be realize from
The Life cycle operation management that service is provided to service consumption is supported.
Claims (4)
1. according to a kind of O＆M service subsystem technology described in claim 1, it is characterised in that a kind of core of O＆M service subsystem
Heart technology is that the operation management technology based on education services life cycle is realized, the full Life Cycle to service consumption is provided from service
Phase operation management is supported.
2. by the Life cycle that services since service describing, the examination ＆ verification of experience service access, service issue, service search, clothes
Multiple links such as business assessment and selection, service call, service charging, service evaluation and service renewal.
3. according to a kind of Chinese proficiency measuring technology described in claim 2, it is characterised in that a kind of core of O＆M service subsystem
Technology is to provide efficient service issue and update mechanism, improves the reuse by utilization rate and resource of service.
4. according to a kind of Chinese proficiency measuring technology described in claim 3, it is characterised in that a kind of core of O＆M service subsystem
Technology is that the charging policy and billing of services of service are realized using rule engine technique, and for third party's service, supplier provides individual character
Change charge module and rule, service transacting is smoothly occurred, while, there is provided service-oriented supplier and service consumer
Reference and credit services function；So as to provide a believable Service Operation environment for the user of education services platform.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510833605.3A CN106803138A (en) | 2015-11-26 | 2015-11-26 | A kind of O＆M service subsystem |
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| CN201510833605.3A CN106803138A (en) | 2015-11-26 | 2015-11-26 | A kind of O＆M service subsystem |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2019019980A1 (en) * | 2017-07-24 | 2019-01-31 | 成都牵牛草信息技术有限公司 | Forum management method |
| WO2019019981A1 (en) * | 2017-07-24 | 2019-01-31 | 成都牵牛草信息技术有限公司 | Method for setting permission of user in information exchange unit in system |
| CN109636356A (en) * | 2018-12-24 | 2019-04-16 | 李振福 | A kind of novel project material informationization evaluation platform |
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Cited By (5)
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| WO2019019980A1 (en) * | 2017-07-24 | 2019-01-31 | 成都牵牛草信息技术有限公司 | Forum management method |
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| CN109636356B (en) * | 2018-12-24 | 2022-02-25 | 李振福 | Novel project material informatization review platform |
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Application publication date: 20170606 |