CN106790487A - The display methods of help information, apparatus and system - Google Patents

The display methods of help information, apparatus and system Download PDF

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Publication number
CN106790487A
CN106790487A CN201611148473.1A CN201611148473A CN106790487A CN 106790487 A CN106790487 A CN 106790487A CN 201611148473 A CN201611148473 A CN 201611148473A CN 106790487 A CN106790487 A CN 106790487A
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Prior art keywords
page
user
help information
tity
information
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CN201611148473.1A
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CN106790487B (en
Inventor
谢新强
刘德辉
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Neusoft Corp
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Neusoft Corp
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0489—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using dedicated keyboard keys or combinations thereof
    • G06F3/04895—Guidance during keyboard input operation, e.g. prompting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The invention discloses a kind of display methods of help information, apparatus and system, it is related to network technique field, it is possible to reduce development amount, the maintenance cost of system can be reduced.Methods described includes：Service end collects the access characteristic information of different user；The access characteristic information is analyzed, different business operation pages is obtained and the page iden-tity of the corresponding help information page and is sent to client and is preserved respectively；When the acquisition request of the help information page for receiving client transmission, obtain the help information page corresponding with the page iden-tity for obtaining carrying in request and be sent to the client, to cause that the client recommends the display help information page, the acquisition request sends when the client detects user's access service operation pages.The present invention is adapted to assist in the display of information.

Description

The display methods of help information, apparatus and system
Technical field
The present invention relates to a kind of network technique field, more particularly to a kind of display methods of help information, device and it is System.
Background technology
With deepening continuously for cloud computing, big data, Mobile solution technology and application, software engineering has also obtained considerable Development, more and more software products suitable for all trades and professions constantly appear on the market, are brought great convenience to computer user.But It is that with enriching for software product, the function of software becomes increasingly complex, the online help information pair that relevant software is operated and used It is just increasingly important for software users.
At present, the binding that the business operation page and help information carry out static state can be realized that user can be with manually opened The help function of software carries out the retrieval of help information and checks, for example, by the way of online help handbook or guide control, Provide the user the retrieval of help information and check.
However, the form that the mode of this static binding needs developer or attendant carries out hard coded realizes help The binding of information, causes development amount larger, and when systemic-function complexity, page frequent updating, this mode can be caused System maintenance is relatively difficult, and the maintenance cost in turn resulting in system is too high.
The content of the invention
In view of this, the invention provides a kind of display methods of help information, apparatus and system, main purpose is can To reduce development amount, the maintenance cost of system can be reduced.
According to one aspect of the invention, there is provided a kind of display methods of help information, the method includes：
Service end collects the access characteristic information of different user；
The access characteristic information is analyzed, different business operation pages is obtained and is distinguished the corresponding help information page Page iden-tity and be sent to client and preserved；
When the acquisition that service end receives the help information page of client transmission is asked, obtain and obtain request with described The corresponding help information page of page iden-tity of middle carrying is simultaneously sent to the client, to cause that the client recommends display The help information page, the acquisition request is sent when the client detects user's access service operation pages 's.
Specifically, the first page mark for accessing the different business operation pages accessed comprising user in characteristic information Know, and user accesses the second page mark of the help information page inquired about during the business operation page, it is described to described Access characteristic information to be analyzed, obtain the page iden-tity that different business operation pages distinguish the corresponding help information page, tool Body includes：
The number of statistics each second page mark corresponding with first page mark；
By the most second page mark of the number, it is defined as help information page corresponding with first page mark The page iden-tity in face.
Further, user account information is also included in the access characteristic information, the statistics is identified with first page Before the number of corresponding each second page mark, methods described also includes：
Obtain user's characteristic information corresponding with the user account information；
According to the user's characteristic information, different class of subscribers are divided；
The number for counting each second page mark corresponding with first page mark, specifically includes：
Statistics is corresponding with first page mark and belongs to the number of each second page of same class of subscriber mark；
The second page mark that the number is most, is defined as help corresponding with first page mark and believes The page iden-tity of the page is ceased, is specifically included：
By the number it is most second page mark, be defined as it is corresponding with first page mark and with it is described The page iden-tity of the corresponding help information page of class of subscriber.
Further, methods described also includes：
When the acquisition request of the user's characteristic information for receiving client transmission, carried in acquisition and the acquisition request The corresponding user's characteristic information of user account information and be sent to the client, with cause the client it is determined that and institute After stating the corresponding class of subscriber of user's characteristic information, it is determined that it is corresponding with the class of subscriber and with current business operate page The page iden-tity of the corresponding help information page in face.
Further, the temporal information of different business operation pages is also accessed in the access characteristic information comprising user, The second page mark that the number is most, is defined as the help information page corresponding with first page mark Before page iden-tity, methods described also includes：
According to the temporal information and the number, pair each second page mark corresponding with first page mark It is associated the calculating of relationship strength value；
The second page mark that the number is most, is defined as help corresponding with first page mark and believes The page iden-tity of the page is ceased, is specifically included：
By the second page mark that the incidence relation intensity level is maximum, it is defined as corresponding with first page mark The page iden-tity of the help information page.
According to another aspect of the invention, there is provided the display methods of another help information, the method includes：
Client receives the page of the corresponding help information page of different business operation pages difference that the service end sends Face identifies and is preserved, and the page iden-tity is that the service end is obtained according to the access characteristic information analysis of different user 's；
When client detects user's access service operation pages, the corresponding with the business operation page of preservation is obtained The help information page page iden-tity；
The acquisition for sending the help information page to service end is asked, and the page iden-tity is carried in the acquisition request, To cause that the service end obtains the help information page corresponding with the page iden-tity；
Receive the help information page of the service end transmission and carry out recommendation and show.
Further, the page iden-tity for obtaining the help information page corresponding with the business operation page for preserving Before, methods described also includes：
The acquisition for sending user's characteristic information to the service end is asked, and User logs in is carried in the acquisition request User account information, to cause that the service end obtains the user's characteristic information corresponding with the user account information of record；
Receive the user's characteristic information that the service end sends；
The page iden-tity for obtaining the help information page corresponding with the business operation page for preserving, specific bag Include：
It is determined that the class of subscriber corresponding with the user's characteristic information；
Obtain the page of the help information page corresponding with the class of subscriber and corresponding with the business operation page Mark.
Further, methods described also includes：
The user that will be collected accesses characteristic information and is sent to the service end, to cause the service end according to the visit Ask that characteristic information is analyzed, obtain the page iden-tity that different business operation pages distinguish the corresponding help information page.
According to another aspect of the present invention, there is provided a kind of service end, the service end includes：
Collector unit, the access characteristic information for collecting different user；
Analytic unit, the access characteristic information for being collected into the collector unit is analyzed, and obtains different business Operation pages distinguish the page iden-tity of the corresponding help information page；
Transmitting element, believes for the different business operation pages that analytic unit analysis is obtained to be distinguished into corresponding help The page iden-tity of the breath page is sent to client and is preserved；
Acquiring unit, for when receive client transmission the help information page acquisition ask when, obtain with it is described Obtain the corresponding help information page of page iden-tity carried in request；
The transmitting element, is additionally operable to for the help information page that the acquiring unit is obtained to be sent to the client, To cause that the client recommends the display help information page, the acquisition request is to detect user in the client Sent during access service operation pages.
Specifically, the first page mark for accessing the different business operation pages accessed comprising user in characteristic information Know, and user accesses the second page mark of the help information page inquired about during the business operation page, the analysis is single Unit includes：
Statistical module, the number for counting each second page mark corresponding with first page mark；
Determining module, the most second page mark of number for the statistical module counts to be obtained, be defined as with The first page identifies the page iden-tity of the corresponding help information page.
Further, user account information is also included in the access characteristic information, the analytic unit also includes：Obtain Module and division module；
The acquisition module, for obtaining user's characteristic information corresponding with the user account information；
The division module, for the user's characteristic information obtained according to the acquisition module, divides different user class Not；
The statistical module, specifically for counting corresponding with first page mark and belonging to the every of same class of subscriber The number of individual second page mark；
The determining module, the most second page mark of number specifically for the statistical module counts are obtained, It is defined as the page iden-tity of the help information page corresponding with first page mark and corresponding with the class of subscriber.
Further, the acquiring unit, is additionally operable to when the acquisition of the user's characteristic information for receiving client transmission please When asking, user's characteristic information corresponding with the user account information for obtaining carrying in request is obtained；
The transmitting element, is additionally operable to for the user's characteristic information that the acquiring unit is obtained to be sent to the client, To cause the client it is determined that after the class of subscriber corresponding with the user's characteristic information, it is determined that with the class of subscriber The page iden-tity of corresponding and corresponding with the current business operation pages help information page.
Further, the temporal information of different business operation pages is also accessed in the access characteristic information comprising user, The analytic unit also includes：Computing module；
The computing module, for the number obtained according to the temporal information and the statistical module counts, pair and institute State first page and identify the calculating that corresponding each second page mark is associated relationship strength value；
The determining module, specifically for the incidence relation intensity level that is calculated the computing module it is maximum second Page iden-tity, is defined as the page iden-tity of the help information page corresponding with first page mark.
According to another aspect of the present invention, there is provided a kind of client, the client includes：
Receiving unit, corresponding help information page is distinguished for receiving the different business operation pages that the service end sends The page iden-tity in face, the page iden-tity is that the service end is obtained according to the access characteristic information analysis of different user；
Storage unit, the different business operation pages for the receiving unit to be received distinguish corresponding help information The page iden-tity of the page is preserved；
Acquiring unit, for when user's access service operation pages are detected, obtains preserving with the business operation The page iden-tity of the corresponding help information page of the page；
Transmitting element, the acquisition for sending the help information page to service end is asked, and is carried in the acquisition request The page iden-tity that the acquiring unit gets, to cause that the service end obtains help information corresponding with the page iden-tity The page；
The receiving unit, is additionally operable to receive the help information page that the service end sends；
Display unit, the help information page for the receiving unit to be received carries out recommendation and shows.
Further, the transmitting element, the acquisition for being additionally operable to send user's characteristic information to the service end is asked, institute The user account information that User logs in is carried during acquisition is asked is stated, to cause that the service end obtains the record and user The corresponding user's characteristic information of account information；
The receiving unit, is additionally operable to receive the user's characteristic information that the service end sends；
The acquiring unit includes：
Determining module, for determining the class of subscriber corresponding with the user's characteristic information；
Acquisition module, for obtain with the determining module determine class of subscriber it is corresponding and with the business operation The page iden-tity of the corresponding help information page of the page.
Further, the transmitting element, the user's access characteristic information for being additionally operable to collect is sent to the service End, to cause that the service end is analyzed according to the access characteristic information, obtains different business operation pages and corresponds to respectively The help information page page iden-tity.
According to another aspect of the present invention, there is provided a kind of display system of help information, the system includes：Service end and Client；
The service end, the access characteristic information for collecting different user；The access characteristic information is analyzed, Obtain different business operation pages and the page iden-tity of the corresponding help information page and be sent to the client respectively；
The client, corresponding help information is distinguished for receiving the different business operation pages that the service end sends The page iden-tity of the page is simultaneously preserved；When user's access service operation pages are detected, obtain preserve with the business The page iden-tity of the corresponding help information page of operation pages；The acquisition for sending the help information page to service end is asked；
The service end, is additionally operable to, when the acquisition for receiving the help information page that the client sends is asked, obtain Take the help information page corresponding with the page iden-tity for obtaining carrying in request and be sent to the client；
The client, is additionally operable to receive the help information page of the service end transmission and carry out recommendation show.
By above-mentioned technical proposal, display methods, the apparatus and system of a kind of help information that the present invention is provided are and current Realize that display help information is compared by way of static binding, the present invention can be analyzed according to the access feature of different user Obtain different business operation pages and distinguish the corresponding help information page, it is not necessary to manually bound, exploitation work can be reduced Measure, and when systemic-function complexity, page frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and During user's access service operation pages, the corresponding help information page is pushed to user in the way of active is recommended, possess higher Ease for use, improve the experience of user.
Described above is only the general introduction of technical solution of the present invention, in order to better understand technological means of the invention, And can be practiced according to the content of specification, and in order to allow the above and other objects of the present invention, feature and advantage can Become apparent, below especially exemplified by specific embodiment of the invention.
Brief description of the drawings
By reading the detailed description of hereafter preferred embodiment, various other advantages and benefit is common for this area Technical staff will be clear understanding.Accompanying drawing is only used for showing the purpose of preferred embodiment, and is not considered as to the present invention Limitation.And in whole accompanying drawing, identical part is denoted by the same reference numerals.In the accompanying drawings：
Fig. 1 shows a kind of display methods schematic flow sheet of help information provided in an embodiment of the present invention；
Fig. 2 shows the display methods schematic flow sheet of another help information provided in an embodiment of the present invention；
Fig. 3 shows the display methods schematic flow sheet of another help information provided in an embodiment of the present invention；
Fig. 4 shows a kind of application scenarios example schematic provided in an embodiment of the present invention；
Fig. 5 shows a kind of service end structural representation provided in an embodiment of the present invention；
Fig. 6 shows a kind of service end structural representation provided in an embodiment of the present invention；
Fig. 7 shows a kind of client terminal structure schematic diagram provided in an embodiment of the present invention；
Fig. 8 shows a kind of client terminal structure schematic diagram provided in an embodiment of the present invention；
Fig. 9 shows a kind of schematic diagram of the display system architecture of help information provided in an embodiment of the present invention.
Specific embodiment
The exemplary embodiment of the disclosure is more fully described below with reference to accompanying drawings.Although showing the disclosure in accompanying drawing Exemplary embodiment, it being understood, however, that may be realized in various forms the disclosure without should be by embodiments set forth here Limited.Conversely, there is provided these embodiments are able to be best understood from the disclosure, and can be by the scope of the present disclosure Complete conveys to those skilled in the art.
A kind of display methods of help information is the embodiment of the invention provides, service end is can apply to, as shown in figure 1, Methods described includes：
101st, service end collects the access characteristic information of different user.
Wherein, time, user when in access characteristic information comprising user account, user's access service operation pages access The business operation page page URL (Uniform Resource Locator, URL) address, and user The information such as the page URL addresses of the help information page checked when access service operation pages or control.
Specifically, access behavioural characteristic data when client can record user's access service operation pages, and by this A little behavioural characteristic data that access are stored in the middle of client log file, when user exits access, by client log file Service end is sent to, service end can receive the client log file of each client transmission, and locally deposit accordingly Storage.
102nd, it is analyzed to accessing characteristic information, obtains different business operation pages and distinguish the corresponding help information page Page iden-tity and be sent to client and preserved.
Wherein, page iden-tity can be page URL addresses, page ID number etc..In embodiments of the present invention, the help information The page iden-tity of the page can be the page iden-tity of specific whole help information document file page, can also be help information document The page iden-tity of middle part information page, for example, the page of a certain page information or a certain paragraph information in whole help document Mark.
Specifically, service end reads the data stored in each client log file for receiving, and is analyzed and counts Calculate, calculate the page iden-tity of the corresponding help information page of each business operation page.For example, for business operation page A, When statistics obtains user and accesses page A, the number of visits highest help information page is page B, then record page B's Mapping relations between URL addresses and the URL addresses of page A, so as to the page mark of the corresponding help information pages of representation page A Know the URL addresses for page B.Can specifically be stored using the form of data mapping tables, the every a line in table includes business The URL addresses of operation pages and the URL addresses of the corresponding help information page of the business operation page.
103rd, when the acquisition request of the help information page for receiving client transmission, obtain and carrying in acquisition request The corresponding help information page of page iden-tity and be sent to client.
Further, to cause that client recommends the display help information page, wherein, it is in client detection to obtain request Sent during to user's access service operation pages.
For example, as user to access pages A, client can send help information page corresponding with page A to service end The acquisition request in face, carries the URL addresses of the help information page in request, service end is issued accordingly according to the URL addresses The help information page be shown, and then actively can recommend the corresponding help information page of page A to user, it is possible to profit User is presented to the mode of pop-up window, is read for user, to lift the experience of user.
A kind of display methods of help information provided in an embodiment of the present invention, and is realized by way of static binding at present Display help information is compared, and the embodiment of the present invention can be analyzed and obtain different business operation according to the access feature of different user The page distinguishes the corresponding help information page, it is not necessary to is manually bound, can reduce development amount, and when system work( When energy complexity, page frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and page is operated in user's access service During face, the corresponding help information page is pushed to user in the way of active is recommended, possess ease for use higher, improve user Experience.
In order to preferably understand the method shown in above-mentioned Fig. 1, as refinement and extension to above-mentioned implementation method, The display methods of another help information is the embodiment of the invention provides, as shown in Fig. 2 methods described includes：
201st, service end collects the access characteristic information of different user.
Wherein, the first page mark for accessing the different business operation pages accessed comprising user in characteristic information, And user accesses the second page mark of the help information page inquired about during the business operation page.The access feature letter User account information is also included in breath.The time of different business operation pages is also accessed in the access characteristic information comprising user Information.
Specifically, the access characteristic information of different user can be obtained from the client log file of client upload.
202nd, the number of each second page mark corresponding with first page mark is counted.
For example, the access feature according to the different user being collected into is analyzed, for business operation page a, statistics is used When family accesses page a, each the corresponding number of times of the help information page for browsing.
In embodiments of the present invention, it is that user's active push shows more in order to realize the access feature according to similar users Plus the accurate help information page, before step 202, methods described can also include：Obtain and the user account information pair The user's characteristic information answered；According to the user's characteristic information, different class of subscribers are divided；Step 202 can specifically include： Statistics is corresponding with first page mark and belongs to the number of each second page of same class of subscriber mark.Wherein, user Characteristic information is specifically as follows the information such as age, sex, engaged in trade, occupation, the existing residence of user.
For example, when user passes through client registers user account, age, sex, engaged in trade, the duty of user can be recorded The information such as industry simultaneously report service end and are preserved.When service end collects the access characteristic information of different user, can basis User account information therein acquires corresponding user's characteristic information, and divides different according to these user's characteristic informations Class of subscriber, specifically can by age, sex, engaged in trade, the factor such as occupation divided, it is therefore an objective to by some similar users Clustered.For business operation page b, when counting these similar users and accessing page b, each help information page for browsing The corresponding number of times in face.
203rd, by the second page mark that number is most, it is defined as the help information page corresponding with first page mark Page iden-tity.
For example, for business operation page a, during statistic of user accessing page a, each the help information page pair for browsing The number of times answered, and by the page iden-tity of the most help information page of number of times, it is defined as the help information page corresponding with page a Page iden-tity.
Statistics it is corresponding with first page mark and belong to same class of subscriber each second page mark number Afterwards, step 203 can also specifically include：By the most second page mark of the number, it is defined as and the first page Identify the page iden-tity of the help information page corresponding and corresponding with the class of subscriber.
In embodiments of the present invention, for the same business operation page, each class of subscriber can be counted corresponding The optimal help information page, when user accesses current page, browses when accessing the page before can showing similar users for it The help information page, the help information page for more pressing close to the user behavior can be shown, improve the display of help information The degree of accuracy.
For example, for business operation page b, when counting some similar users and accessing page b, each help for browsing is believed The corresponding number of times of the breath page, such as these similar users can be some women in 20 years old to 25 years old age bracket, count these Each the corresponding number of times of the help information page browsed during women accession page b, and by number of times highest help information page c Page iden-tity, be defined as corresponding with page b, and class of subscriber belongs to women in 20 years old to 25 years old age bracket for the age The page iden-tity of the help information page, and then can realize when user to access pages b and the user are for the age belongs to 20 years old to 25 In year age bracket during women, client actively recommends the effect of display page c, more press close to the user behavior such that it is able to show The help information page, improve the display degree of accuracy of help information.
In embodiments of the present invention, before step 203, methods described also includes：According to the temporal information and described Number, pair each second page mark corresponding with first page mark is associated the calculating of relationship strength value；Step 203 Can specifically include：By the second page mark that the incidence relation intensity level is maximum, it is defined as being identified with the first page The page iden-tity of the corresponding help information page.
Specifically, visitPageURL can be made to represent that the page iden-tity of current accessed, helpPageURL represent that help is believed Corresponding page iden-tity is ceased, T={ t are made1,t2,…,tnRepresent user's access time sequence, tiRepresent i ＆ lt accession page Time point；Make help (visitPageURL, helpPageURL, ti) represent in tiAt the moment, work as user to access pages During visitPageURL, the browse operation to help information page helpPageURL is performed.
As help (visitPageURL, helpPageURL, tiDuring)=1, represent that execution is browsed to the help information page Operation, as help (visitPageURL, helpPageURL, tiDuring)=0, expression is not carried out browsing the help information page Operation.Order Represent and be based on visitPageURLiDuring page access, the help information page helpPageURL that it is browsedjWeight, it is possible to Used as corresponding incidence relation intensity level, wherein t represents system current time,It is current time and historical time sequence The inverse of difference, for the weighting to help, that is, works as tkMore earlier than current time, its corresponding t-tkDifference it is bigger, and 1/ (t-tk) will be smaller, it is achieved thereby that the weights of time series are over time, according to currently nearer moment generation Event, its weighing factor can be bigger.
By above-mentioned setting, the corresponding relation of each page and the corresponding help information page can be calculated, and Can be stored with a matrix type：
Wherein, wij∈ [0,1] representation page visitPageURLiWith help information page helpPageURLjBetween pass Connection relationship strength.
Search the maximum MAX { w of element during above-mentioned matrix W is often goneij, i ∈ [1, n], j ∈ [1, m] }, represent visitPageURLiThe help information page of correspondence incidence relation maximum intensity is helpPageURLj, and will visitPageURLi、helpPageURLjDuring server local temporary file is stored in the form of the key-value pair.
In embodiments of the present invention, according to the incidence relation intensity calculated between the business operation page and the help information page Value, in addition to choosing the help page of incidence relation maximum intensity, can also set certain threshold value, by incidence relation intensity Value can be corresponding with the business operation page more than or equal to the help information page of the threshold value, i.e., the one business operation page Multiple related help information pages can be corresponded to, and then can be during client shows using the mode of scrolling display Carry out recommendation to show, be that user recommends multiple help information pages related to current page, believe so as to reach preferably help Breath display effect, to lift the experience of user.
204th, by different business operation pages, the page iden-tity of the corresponding help information page is sent to client and enters respectively Row is preserved.
When the acquisition request of the user's characteristic information for receiving client transmission, carried in acquisition and the acquisition request The corresponding user's characteristic information of user account information and be sent to the client, with cause the client it is determined that and institute After stating the corresponding class of subscriber of user's characteristic information, it is determined that it is corresponding with the class of subscriber and with current business operate page The page iden-tity of the corresponding help information page in face.
For example, starting accession page a after User logs in account, client obtains corresponding according to the account from service end Male between 30 years old to 35 years old of user characteristics, specially age, real estate work is engaged in, and then corresponding user is determined Classification, obtains corresponding with the class of subscriber from the local file for preserving, and the help information page corresponding with page a page Face identifies, that is, the page mark of the help information page often browsed during accession page a before finding the user similar to the user Know, and the corresponding help information page is obtained from service end according to the page iden-tity carry out active push and show.
205th, when the acquisition request of the help information page for receiving client transmission, obtain and carrying in acquisition request The corresponding help information page of page iden-tity and be sent to the client.
Further, to cause that client recommends the display help information page, wherein, it is in client detection to obtain request Sent during to user's access service operation pages.
The display methods of another help information provided in an embodiment of the present invention, with the reality by way of static binding at present Now show that help information is compared, the embodiment of the present invention can be analyzed and obtain different business behaviour according to the access feature of different user Make the page and distinguish the corresponding help information page, it is not necessary to manually bound, development amount can be reduced, and work as system When function complexity, page frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and in the operation of user's access service During the page, the corresponding help information page is pushed to user in the way of active is recommended, possess ease for use higher, improve use The experience at family；And characteristic behavior can be accessed based on similar users, be that user's active push more presses close to the user behavior The help information page, improves the display degree of accuracy of help information.
According to the embodiment of the present invention on the other hand, the embodiment of the invention provides the display side of another help information Method, can apply to client, as shown in figure 3, methods described includes：
301st, client receives the corresponding help information page of different business operation pages difference that the service end sends Page iden-tity and preserved.
Wherein, the page iden-tity is that the service end is obtained according to the access characteristic information analysis of different user.Tool Analysis process of the body ground in service end may be referred to the corresponding description in step 201 to step 203, will not be repeated here.
302nd, when client detects user's access service operation pages, the corresponding with the business operation page of preservation is obtained The help information page page iden-tity.
Before the page iden-tity of the help information page corresponding with the business operation page for preserving is obtained, can also wrap Include：The acquisition for sending user's characteristic information to the service end is asked, and the user of User logs in is carried in the acquisition request Account information, to cause that the service end obtains the user's characteristic information corresponding with the user account information of record；Receive The user's characteristic information that the service end sends.
The step of page iden-tity for obtaining the help information page corresponding with the business operation page for preserving, can specifically wrap Include：It is determined that the class of subscriber corresponding with the user's characteristic information；Obtain it is corresponding with the class of subscriber and with the industry The page iden-tity of the corresponding help information page of business operation pages.
For example, starting accession page b after User logs in account, client obtains corresponding according to the account from service end User characteristics, specially age are women between 15 years old to 20 years old, are engaged in insurance work, and then corresponding user class is determined , do not obtain corresponding with the class of subscriber from the local file for preserving, and the help information page corresponding with page b the page Mark, that is, the page iden-tity of the help information page often browsed during accession page b before finding the user similar to the user.
303rd, the acquisition for sending the help information page to service end is asked.
Wherein, the page iden-tity is carried in the acquisition request, to cause that the service end is obtained and the page Identify the corresponding help information page.
304th, receive the help information page of service end transmission and carry out recommendation and show.
Specifically, it is possible to use the mode of pop-up window, the help information page that will be received carries out actively recommending display.
Further, in order to service end analysis obtains the page that different business operation pages distinguish the corresponding help information page Face identifies, and methods described also includes：The user that will be collected accesses characteristic information and is sent to the service end, to cause the clothes Business end is analyzed according to the access characteristic information, obtains different business operation pages and distinguishes the corresponding help information page Page iden-tity.
For example, as shown in figure 4, user access the page for Dalian bank the management system page, logging in system by user is simultaneously Business operation is performed, when which step of user's concrete operations, it is unclear that when how to operate, user can click on help button or press Shortcut, ejects the help information page, ejects the help information page, and such user can check help information, corresponding collection The access characteristic information of user concurrently send service end so that service end is analyzed according to characteristic information is accessed, and obtains this big Connect the page URL addresses of the management system page correspondence help information page of bank, the URL addresses are sent into client is carried out Preserve, during so as to the management system page that this Dalian bank is accessed when other similar users, can actively eject corresponding side The supplementary information page.
The display methods of another help information provided in an embodiment of the present invention, with the reality by way of static binding at present Now show that help information is compared, the embodiment of the present invention can be analyzed and obtain different business behaviour according to the access feature of different user Make the page and distinguish the corresponding help information page, it is not necessary to manually bound, development amount can be reduced, and work as system When function complexity, page frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and in the operation of user's access service During the page, the corresponding help information page is pushed to user in the way of active is recommended, possess ease for use higher, improve use The experience at family.
Further, implementing as Fig. 1 and Fig. 2 methods describeds, the embodiment of the invention provides a kind of service end, As shown in figure 5, the service end includes：Collector unit 41, analytic unit 42, transmitting element 43, acquiring unit 44.
The collector unit 41, can be used for collecting the access characteristic information of different user.The collector unit 41 can be with The access characteristic information of different user is collected from the client log file of client upload.Wherein, in access characteristic information The page URL ground of the business operation page that time, user during comprising user account, user's access service operation pages access Location, and the help information page checked when user's access service operation pages or control the information such as page URL addresses.
The analytic unit 42, can be used for being analyzed the access characteristic information that the collector unit 41 is collected into, Obtain the page iden-tity that different business operation pages distinguish the corresponding help information page.The analytic unit 42 is this service end The main functional modules of the page iden-tity of the middle analysis business operation page correspondence help information page.
The transmitting element 43, can be used for analyzing the analytic unit 42 the different business operation pages difference for obtaining The page iden-tity of the corresponding help information page is sent to client and is preserved.The curstomer-oriented end of the transmitting element 43, can To send service message and request response message etc..
The acquiring unit 44, can be used for when the acquisition request of the help information page for receiving client transmission, Obtain the help information page corresponding with the page iden-tity for obtaining carrying in request.The acquiring unit 44 is this service end The middle main functional modules for obtaining the help information page.
The transmitting element 43, the help information page that can be also used for obtaining the acquiring unit 44 is sent to described Client.
Further, to cause that the client recommends the display help information page, the acquisition request is in institute State client and detect what is sent during user's access service operation pages.
Alternatively, the first page mark for accessing the different business operation pages accessed comprising user in characteristic information Know, and user accesses the second page mark of the help information page inquired about during the business operation page.
Specifically, as shown in fig. 6, the analytic unit 42 can include：Statistic unit 421, determining module 422.
The statistical module 421, can be used for the individual of statistics each second page mark corresponding with first page mark Number.For example, the access feature according to the different user being collected into is analyzed, for business operation page a, statistic of user accessing During page a, each the corresponding number of times of the help information page for browsing.
The determining module 422, can be used for the statistical module 421 is counted the most second page of the number for obtaining Mark, is defined as the page iden-tity of the help information page corresponding with first page mark.
Alternatively, user account information is also included in the access characteristic information.
The analytic unit 42 also includes：Acquisition module 423, division module 424.
The acquisition module 423, can be used for obtaining user's characteristic information corresponding with the user account information.Its In, user's characteristic information is specifically as follows the information such as age, sex, engaged in trade, occupation, the existing residence of user.
The division module 424, can be used for the user's characteristic information obtained according to the acquisition module 423, divide not Same class of subscriber.
The statistical module 421, specifically can be used for counting corresponding with first page mark and belonging to same user class The number of other each second page mark.
The determining module 422, specifically can be used for for the statistical module 421 counting most second of the number that obtains Page iden-tity, is defined as the help information page corresponding with first page mark and corresponding with the class of subscriber Page iden-tity.
The acquiring unit 44, can be also used for the acquisition request when the user's characteristic information for receiving client transmission When, obtain user's characteristic information corresponding with the user account information for obtaining carrying in request.
The transmitting element 43, can be also used for being sent to the user's characteristic information that the acquiring unit 44 is obtained described Client.
Further, to cause the client it is determined that after the class of subscriber corresponding with the user's characteristic information, It is determined that the page iden-tity of the help information page corresponding with the class of subscriber and corresponding with current business operation pages.
Alternatively, the temporal information of different business operation pages is also accessed in the access characteristic information comprising user.
The analytic unit 42 also includes：Computing module 425.
The computing module 425, can be used for being counted according to the temporal information and the statistical module 421 obtain Number, pair each second page mark corresponding with first page mark is associated the calculating of relationship strength value.
The determining module 422, specifically can be used for the incidence relation intensity level for being calculated the computing module 425 Maximum second page mark, is defined as the page iden-tity of the help information page corresponding with first page mark.
It should be noted that other of each functional unit involved by a kind of service end provided in an embodiment of the present invention are accordingly retouched State, may be referred to the correspondence description in Fig. 1 and Fig. 2, will not be repeated here.
A kind of service end provided in an embodiment of the present invention, including：Collector unit, analytic unit, transmitting element, acquiring unit Deng first by the access characteristic information of collector unit collection different user；Then by analytic unit to the access feature Information is analyzed, and obtains different business operation pages and distinguishes the page iden-tity of the corresponding help information page and by sending list Unit is sent to client and is preserved；When the acquisition request of the help information page for receiving client transmission, by obtaining Unit is obtained the help information page corresponding with the page iden-tity for obtaining carrying in request and is sent to by transmitting element The client, to cause that the client recommends the display help information page, the acquisition request is in the client End detects what is sent during user's access service operation pages.With realized by way of static binding at present show help information Compare, the embodiment of the present invention can be according to the access feature of different user, and analysis obtains different business operation pages and corresponds to respectively The help information page, it is not necessary to manually bound, can be reduced development amount, and when systemic-function is complicated, the page During frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and in user's access service operation pages, with actively The mode of recommendation pushes the corresponding help information page to user, possesses ease for use higher, improves the experience of user.
Further, implementing as Fig. 3 methods describeds, the embodiment of the invention provides a kind of client, such as Fig. 7 Shown, the client includes：Receiving unit 51, storage unit 52, acquiring unit 53, transmitting element 54, display unit 55.
The receiving unit 51, the different business operation pages difference that can be used for receiving the service end transmission is corresponding The page iden-tity of the help information page, the page iden-tity is access characteristic information analysis of the service end according to different user Obtain.The service-oriented end of the receiving unit 51.
The storage unit 52, the different business operation pages that can be used for receiving the receiving unit 51 are right respectively The page iden-tity of the help information page answered is preserved.
The acquiring unit 53, can be used for, when client detects user's access service operation pages, obtaining and preserving The help information page corresponding with the business operation page page iden-tity.The acquiring unit 53 be this client in obtain Take the main functional modules of the page iden-tity of the help information page corresponding with current business operation pages.
The transmitting element 54, the acquisition that can be used for sending the help information page to service end is asked, and the acquisition please The page iden-tity that the acquiring unit 53 gets is carried in asking.The service-oriented end of the transmitting element 54, is this client The middle main functional modules for sending service request.
Further, with so that the service end obtains the help information page corresponding with the page iden-tity.
The receiving unit 51, can be also used for receiving the help information page that the service end sends.
The display unit 55, the help information page that can be used for receiving the receiving unit 51 carries out recommending to show Show.Can specifically utilize the mode of pop-up window to be presented to user, be read for user, to lift the experience of user.
The transmitting element 54, the acquisition that can be also used for sending user's characteristic information to the service end is asked, described Obtain the user account information that User logs in is carried in asking.
Further, believed with the user characteristics corresponding with the user account information for the service end is obtained record Breath.
The receiving unit 51, can be also used for receiving the user's characteristic information that the service end sends.
Specifically, as shown in figure 8, the acquiring unit 53 includes：Determining module 531, acquisition module 532.
The determining module 531, is determined for the class of subscriber corresponding with the user's characteristic information.
The acquisition module 532, can be used for obtain with the determining module 531 determine class of subscriber it is corresponding and The page iden-tity of the help information page corresponding with the business operation page.
For example, starting accession page A after User logs in account, client obtains corresponding according to the account from service end User characteristics, specially age are women between 25 years old to 35 years old, are engaged in personnel work, and then corresponding user class is determined , do not obtain corresponding with the class of subscriber from the local file for preserving, and the help information page corresponding with page A the page Mark, that is, the page iden-tity of the help information page often browsed during accession page A before finding the user similar to the user.
The transmitting element 54, the user's access characteristic information that can be also used for collecting is sent to the service end.
Further, to cause that the service end is analyzed according to the access characteristic information, different business behaviour is obtained Make the page iden-tity that the page distinguishes the corresponding help information page.
It should be noted that other of each functional unit involved by a kind of client provided in an embodiment of the present invention are accordingly retouched State, may be referred to the correspondence description in Fig. 3, will not be repeated here.
A kind of client provided in an embodiment of the present invention, including：Receiving unit, storage unit, acquiring unit, transmission are single Unit, display unit etc., the different business operation pages for receiving the service end transmission by receiving unit first distinguish corresponding The page iden-tity of the help information page is simultaneously preserved by storage unit, and the page iden-tity is the service end according to difference What the access characteristic information analysis of user were obtained；It is single by obtaining when client detects user's access service operation pages Unit obtains the page iden-tity of the help information page corresponding with the business operation page for preserving；And by transmitting element to clothes Business end sends the acquisition request of the help information page, the page iden-tity is carried in the acquisition request, to cause the clothes Business end obtains the help information page corresponding with the page iden-tity；Finally receive the help information that the service end sends The page simultaneously carries out recommendation and shows by display unit.Compared with display help information is realized by way of static binding at present, The embodiment of the present invention can be analyzed and obtain the corresponding help of different business operation pages difference according to the access feature of different user Information page, it is not necessary to manually bound, can reduce development amount, and when systemic-function is complicated, the page frequently more When new, it is not necessary to spend substantial amounts of human cost to be safeguarded, and in user's access service operation pages, recommended with active Mode pushes the corresponding help information page to user, possesses ease for use higher, improves the experience of user.
Based on above-mentioned method and apparatus embodiment, a kind of display system frame of help information is the embodiment of the invention provides The schematic diagram of structure, as shown in figure 9, the system includes：Service end 61 and client 62.
The service end 61, can be used for collecting the access characteristic information of different user；The access characteristic information is entered Row analysis, obtains different business operation pages and the page iden-tity of the corresponding help information page and is sent to the client respectively 62。
The client 62, the different business operation pages difference that can be used for receiving the transmission of the service end 61 is corresponding The page iden-tity of the help information page is simultaneously preserved；When client 62 detects user's access service operation pages, obtain The page iden-tity of the help information page corresponding with the business operation page for preserving；Help is sent to the service end 61 to believe Cease the acquisition request of the page.
The service end 61, can be also used for when the acquisition of the help information page for receiving the transmission of the client 62 please When asking, obtain the help information page corresponding with the page iden-tity for obtaining carrying in request and be sent to the client 62。
The client 62, can be also used for receiving the help information page of the transmission of the service end 61 and being pushed away Recommend display.
A kind of display system of help information provided in an embodiment of the present invention, including service end and client, service first Collect the access characteristic information of different user in end；Then the access characteristic information is analyzed, obtains different business operation The page page iden-tity of the corresponding help information page and is sent to client and is preserved respectively；Sent when client is received The acquisition of help information page when asking, obtain and the page iden-tity corresponding help information page for obtaining and being carried in request Face is simultaneously sent to the client, and to cause that the client recommends the display help information page, the acquisition request is Sent when the client detects user's access service operation pages.With realize showing at present by way of static binding Show that help information is compared, the embodiment of the present invention can be analyzed and obtain different business operation page according to the access feature of different user Distinguish the corresponding help information page in face, it is not necessary to manually bound, development amount can be reduced, and work as systemic-function When complexity, page frequent updating, it is not necessary to spend substantial amounts of human cost to be safeguarded, and in user's access service operation pages When, the corresponding help information page is pushed to user in the way of active is recommended, possess ease for use higher, improve user's Experience.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and does not have the portion described in detail in certain embodiment Point, may refer to the associated description of other embodiment.
It is understood that the correlated characteristic in the above method and device can be referred to mutually.In addition, in above-described embodiment " first ", " second " etc. be, for distinguishing each embodiment, and not represent the quality of each embodiment.
It is apparent to those skilled in the art that, for convenience and simplicity of description, the system of foregoing description, The specific work process of device and unit, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
Algorithm and display be not inherently related to any certain computer, virtual system or miscellaneous equipment provided herein. Various general-purpose systems can also be used together with based on teaching in this.As described above, construct required by this kind of system Structure be obvious.Additionally, the present invention is not also directed to any certain programmed language.It is understood that, it is possible to use it is various Programming language realizes the content of invention described herein, and the description done to language-specific above is to disclose this hair Bright preferred forms.
In specification mentioned herein, numerous specific details are set forth.It is to be appreciated, however, that implementation of the invention Example can be put into practice in the case of without these details.In some instances, known method, structure is not been shown in detail And technology, so as not to obscure the understanding of this description.
Similarly, it will be appreciated that in order to simplify one or more that the disclosure and helping understands in each inventive aspect, exist Above to the description of exemplary embodiment of the invention in, each feature of the invention is grouped together into single implementation sometimes In example, figure or descriptions thereof.However, the method for the disclosure should be construed to reflect following intention：I.e. required guarantor The application claims of shield features more more than the feature being expressly recited in each claim.More precisely, such as following Claims reflect as, inventive aspect is all features less than single embodiment disclosed above.Therefore, Thus the claims for following specific embodiment are expressly incorporated in the specific embodiment, and wherein each claim is in itself All as separate embodiments of the invention.
Those skilled in the art are appreciated that can be carried out adaptively to the module in the equipment in embodiment Change and they are arranged in one or more equipment different from the embodiment.Can be the module or list in embodiment Unit or component be combined into a module or unit or component, and can be divided into addition multiple submodule or subelement or Sub-component.In addition at least some in such feature and/or process or unit exclude each other, can use any Combine to all features disclosed in this specification (including adjoint claim, summary and accompanying drawing) and so disclosed appoint Where all processes or unit of method or equipment are combined.Unless expressly stated otherwise, this specification (including adjoint power Profit is required, summary and accompanying drawing) disclosed in each feature can the alternative features of or similar purpose identical, equivalent by offer carry out generation Replace.
Although additionally, it will be appreciated by those of skill in the art that some embodiments described herein include other embodiments In included some features rather than further feature, but the combination of the feature of different embodiments means in of the invention Within the scope of and form different embodiments.For example, in the following claims, embodiment required for protection is appointed One of meaning mode can be used in any combination.
All parts embodiment of the invention can be realized with hardware, or be run with one or more processor Software module realize, or with combinations thereof realize.It will be understood by those of skill in the art that can use in practice Microprocessor or digital signal processor (DSP) realize a kind of display side of help information according to embodiments of the present invention The some or all functions of some or all parts in method, apparatus and system.The present invention is also implemented as holding Some or all equipment or program of device of row method as described herein are (for example, computer program and computer Program product).It is such to realize that program of the invention be stored on a computer-readable medium, or can have one or The form of person's multiple signal.Such signal can be downloaded from internet website and obtained, or be provided on carrier signal, or Person provides in any other form.
It should be noted that above-described embodiment the present invention will be described rather than limiting the invention, and ability Field technique personnel can design alternative embodiment without departing from the scope of the appended claims.In the claims, Any reference symbol being located between bracket should not be configured to limitations on claims.Word "comprising" is not excluded the presence of not Element listed in the claims or step.Word "a" or "an" before element is not excluded the presence of as multiple Element.The present invention can come real by means of the hardware for including some different elements and by means of properly programmed computer It is existing.If in the unit claim for listing equipment for drying, several in these devices can be by same hardware branch To embody.The use of word first, second, and third does not indicate that any order.These words can be explained and run after fame Claim.

Claims (10)

1. a kind of display methods of help information, is applied to service end, it is characterised in that including：
Collect the access characteristic information of different user；
The access characteristic information is analyzed, the page that different business operation pages distinguish the corresponding help information page is obtained Face identifies and is sent to client and preserved；
When the acquisition request of the help information page for receiving client transmission, the page carried in acquisition and the acquisition request Face identifies the corresponding help information page and is sent to the client, to cause that the client recommends the display help to believe The breath page, the acquisition request sends when the client detects user's access service operation pages.
2. the display methods of help information according to claim 1, it is characterised in that included in the access characteristic information The first page mark of the different business operation pages that user accesses, and user accesses what is inquired about during the business operation page The second page mark of the help information page, it is described that the access characteristic information is analyzed, obtain different business operation page The page iden-tity of the corresponding help information page is distinguished in face, specifically includes：
The number of statistics each second page mark corresponding with first page mark；
By the most second page mark of the number, it is defined as the help information page corresponding with first page mark Page iden-tity.
3. the display methods of help information according to claim 2, it is characterised in that also wrapped in the access characteristic information Containing user account information, before the number of the statistics each second page mark corresponding with first page mark, the side Method also includes：
Obtain user's characteristic information corresponding with the user account information；
According to the user's characteristic information, different class of subscribers are divided；
The number for counting each second page mark corresponding with first page mark, specifically includes：
Statistics is corresponding with first page mark and belongs to the number of each second page of same class of subscriber mark；
The second page mark that the number is most, is defined as help information page corresponding with first page mark The page iden-tity in face, specifically includes：
By the number it is most second page mark, be defined as it is corresponding with first page mark and with the user The page iden-tity of the corresponding help information page of classification.
4. a kind of display methods of help information, is applied to client, it is characterised in that including：
The page iden-tity for receiving different business operation pages that the service end the sends corresponding help information page respectively is gone forward side by side Row is preserved, and the page iden-tity is that the service end is obtained according to the access characteristic information analysis of different user；
When user's access service operation pages are detected, the help information corresponding with the business operation page for preserving is obtained The page iden-tity of the page；
The acquisition for sending the help information page to service end is asked, and the page iden-tity is carried in the acquisition request, so that Obtain the service end and obtain the help information page corresponding with the page iden-tity；
Receive the help information page of the service end transmission and carry out recommendation and show.
5. the display methods of help information according to claim 4, it is characterised in that the acquisition is preserving with the industry Before the page iden-tity of the corresponding help information page of business operation pages, methods described also includes：
The acquisition for sending user's characteristic information to the service end is asked, and the user of User logs in is carried in the acquisition request Account information, to cause that the service end obtains the user's characteristic information corresponding with the user account information of record；
Receive the user's characteristic information that the service end sends；
The page iden-tity for obtaining the help information page corresponding with the business operation page for preserving, specifically includes：
It is determined that the class of subscriber corresponding with the user's characteristic information；
Obtain the page mark of the help information page corresponding with the class of subscriber and corresponding with the business operation page Know.
6. a kind of service end, it is characterised in that including：
Collector unit, the access characteristic information for collecting different user；
Analytic unit, the access characteristic information for being collected into the collector unit is analyzed, and obtains different business operation The page distinguishes the page iden-tity of the corresponding help information page；
Transmitting element, for the different business operation pages that analytic unit analysis is obtained to be distinguished into corresponding help information page The page iden-tity in face is sent to client and is preserved；
Acquiring unit, for when the acquisition for receiving the help information page that client sends is asked, obtaining and the acquisition The corresponding help information page of page iden-tity carried in request；
The transmitting element, is additionally operable to for the help information page that the acquiring unit is obtained to be sent to the client, so that Obtain the client and recommend the display help information page, the acquisition request is to detect user in the client to access Sent during the business operation page.
7. service end according to claim 6, it is characterised in that accessed not comprising user in the access characteristic information Identified with the first page of business operation pages, and user accesses the help information page inquired about during the business operation page Second page mark, the analytic unit includes：
Statistical module, the number for counting each second page mark corresponding with first page mark；
Determining module, the most second page mark of number for the statistical module counts to be obtained, be defined as with it is described First page identifies the page iden-tity of the corresponding help information page.
8. a kind of client, it is characterised in that including：
Receiving unit, the corresponding help information page is distinguished for receiving the different business operation pages that the service end sends Page iden-tity, the page iden-tity is that the service end is obtained according to the access characteristic information analysis of different user；
Storage unit, the different business operation pages for the receiving unit to be received distinguish the corresponding help information page Page iden-tity preserved；
Acquiring unit, for when user's access service operation pages are detected, obtains preserving with the business operation page The page iden-tity of the corresponding help information page；
Transmitting element, the acquisition for sending the help information page to service end is asked, and is carried in the acquisition request described The page iden-tity that acquiring unit gets, to cause that the service end obtains help information page corresponding with the page iden-tity Face；
The receiving unit, is additionally operable to receive the help information page that the service end sends；
Display unit, the help information page for the receiving unit to be received carries out recommendation and shows.
9. client according to claim 8, it is characterised in that
The transmitting element, the acquisition for being additionally operable to send user's characteristic information to the service end is asked, in the acquisition request The user account information of User logs in is carried, to cause that the service end obtains the corresponding with the user account information of record User's characteristic information；
The receiving unit, is additionally operable to receive the user's characteristic information that the service end sends；
The acquiring unit includes：
Determining module, for determining the class of subscriber corresponding with the user's characteristic information；
Acquisition module, for obtain with the determining module determine class of subscriber it is corresponding and with the business operation page The page iden-tity of the corresponding help information page.
10. a kind of display system of help information, it is characterised in that including：Service end described in claim any one of 6-7 and Client described in claim any one of 8-9.
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