CN106710080A - Self-help service system - Google Patents
Self-help service system Download PDFInfo
- Publication number
- CN106710080A CN106710080A CN201611168647.0A CN201611168647A CN106710080A CN 106710080 A CN106710080 A CN 106710080A CN 201611168647 A CN201611168647 A CN 201611168647A CN 106710080 A CN106710080 A CN 106710080A
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- CN
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- Prior art keywords
- self
- user
- module
- unit
- information
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Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F11/00—Coin-freed apparatus for dispensing, or the like, discrete articles
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a self-help service system which comprises an acquisition unit, an interaction unit, an intelligent storage unit, a processing unit and a storage unit. The processing unit comprises a user login unit, a goods ordering module, a payment module and an intelligent storage module, a user logins by inputting information through the interaction unit or by reading information codes or inducing an IC (integrated circuit) card, the goods ordering module is used for ordering online sale goods, generating orders based on service requests of the use and generating information codes corresponding to the orders after payment is finished, the payment module is used for paying for the orders generated by the goods ordering module, and the intelligent storage module is used for associating the information code corresponding to the order with a storage box, a seller of goods and the user open the storage box by the aid of the information code corresponding to the order. According to the self-help service system, daily life and working of staff of companies and enterprises are facilitated, working efficiency is improved, and manpower and material resources are saved.
Description
Technical field
The present invention relates to Self-Service field, more particularly, to a kind of self-service system.
Background technology
Self-service system helps speed up service procedure, uses manpower and material resources sparingly, in having incorporated daily life gradually,
Many places such as bank, taxation informatization hall, airport, station, library are both provided with self-service system.Different applications
There are different demands in place to the self-help service for being provided, also rarely have at present for company and enterprise specially design it is self-service
Service system.
The information for being disclosed in background of invention part is merely intended to deepen the reason to general background technology of the invention
Solution, and it is not construed as recognizing or imply in any form known to those skilled in the art existing of the information structure
Technology.
The content of the invention
It is an object of the invention to provide a kind of self-service system towards company and enterprise.
The self-service system can include：Collecting unit, including information code reads equipment and IC-card sensing apparatus, uses
In information of the collection from user；Interactive unit, for being input into the service request of user, and shows the processing procedure of service request
And result；Intelligent storage unit, including multiple storage tanks, for storing the article for treating that user extracts；Processing unit, adopts with described
Each storage tank connection of collection unit, interactive unit and Intelligent storage unit, is processed for the service request to user；
Memory cell, what information and authority and processing unit for storing user were produced in the service request procedure for the treatment of user
Data.Wherein, the processing unit includes：User's log-in module, by receive by interactive unit be input into information or pass through
The user profile gathered by collecting unit is received, the self-service system is logged on；Commercial articles ordering module, for ordering
Line merchandising, the service request generation order based on user, and the generation information code corresponding with order after completing to pay；Branch
Module is paid, user is paid by the payment module to the order that commercial articles ordering module is generated；Intelligent storage module, is used for
The corresponding information code of order is associated with a storage tank, the seller and user of commodity beat by the corresponding information code of order
Open the storage tank.
Preferably, the system also includes the print unit that be connected with the processing unit, for type information yard and
The information that processing unit is printed the need for being produced in the service request procedure for the treatment of user.
Preferably, the processing unit also includes air ticket Self-Service module, is ordered for air ticket inquiry, air ticket and row
Cheng Dan self-help prints.
Preferably, the processing unit also includes workflow examination and approval module, and the information based on user sets funds reimbursement flow,
The flow includes requiring the node that corresponding personnel are examined that user is based in self-service system in its own right
The sequence information or air ticket payment information of generation initiate funds reimbursement flow, and the corresponding personnel of each node are sent out user in flow
The funds reimbursement application for rising is examined.
Preferably, the processing unit also include IC-card Self-Service module, for IC-card is carried out inquiry into balance and
Supplement with money.
Preferably, the processing unit also includes message board module, and keeper is left a message by the message board module.
Preferably, the corresponding information code of order is exported by print unit, or is sent on individual mobile terminal and is carried out
Display.
Preferably, the system has the logo configured for the company using the system.
Preferably, the system also includes background management system.
Self-service system of the invention is easy to the daily life of the employee of company and enterprise, work, improves and does
Thing efficiency, saves manpower and materials.
Methods and apparatus of the present invention has other characteristics and advantage, and these characteristics and advantage are attached from what is be incorporated herein
Be will be apparent in figure and subsequent specific embodiment, or by the accompanying drawing being incorporated herein and subsequent specific implementation
Stated in detail in example, these the drawings and specific embodiments are provided commonly for explaining certain principles of the invention.
Brief description of the drawings
Exemplary embodiment of the present is described in more detail by with reference to accompanying drawing, it is of the invention above-mentioned and other
Purpose, feature and advantage will be apparent, wherein, in exemplary embodiments of the present invention, identical reference number is usual
Represent same parts.
Fig. 1 is the schematic diagram of the self-service system according to one embodiment of the present of invention.
Specific embodiment
The present invention is more fully described below with reference to accompanying drawings.Although showing the preferred embodiments of the present invention in accompanying drawing,
However, it is to be appreciated that may be realized in various forms the present invention without that should be limited by embodiments set forth here.Conversely, there is provided
These embodiments are in order that the present invention is more thorough and complete, and can will fully convey the scope of the invention to ability
The technical staff in domain.
Fig. 1 shows the schematic diagram of self-service system according to an embodiment of the invention.
The self-service system of the present embodiment can include collecting unit 101, interactive unit 102, Intelligent storage unit
103rd, processing unit 104 and memory cell 105.
Collecting unit 101 can include that information code reads equipment and IC-card sensing apparatus, for gathering the letter from user
Breath.For, towards enterprise, the self-service system of company, IC-card can be the mess card of enterprise, company personnel in this example.
Interactive unit 102 is used to be input into the service request of user, and shows the result of service request.Interactive unit
102 can be touch display screen, and user can be input into information, to propose service request, also may be used by operating touch display screen
To check the process and result for the treatment of by display screen.
Intelligent storage unit 103 includes multiple storage tanks, for storing the articles for use for treating that user extracts.
Processing unit 104 connects with each storage tank of collecting unit 101, interactive unit 102 and Intelligent storage unit 103
Connect, processed for the service request to user.
Memory cell 105 is used to store the service request mistake of information and authority and processing unit in treatment user of user
The data produced in journey.
The information of user in addition to address name, sex, date of birth these basic situations, the also work including user
Unit, specific department, post etc.；The authority of user includes user can be used which function of self-service system, can be with
It is configured by the keeper of system.
Processing unit 104 can include user's log-in module, commercial articles ordering module, payment module, Intelligent storage module, machine
Ticket Self-Service module.
In user's log-in module, by receiving by the information of interactive unit input or by receiving by reading information code
Or the information that sensing IC-card is obtained, log on the self-service system
Believe when the information of user input or by sensing the IC-card information read in and the user that memory cell 105 is stored
When ceasing consistent, then user can log in and enter system, and the authority based on itself uses each function of self-service system.Such as
Fruit is logged in not over user's log-in module, then user only has the limited function for using self-help service.
Commercial articles ordering module is used to order online sales commodity, the service request generation order based on user, and completes
Information code corresponding with order is generated after payment.
In towards enterprise, the self-service system of unit, commercial articles ordering module can be used for order dining room and sell online
The commodity sold.System manager such as can be increased goods catalogue, be deleted, being changed at the operation by background management system.
User can carry out commercial articles ordering after needing to be logged in by user's log-in module using commercial articles ordering module, and lead to
Payment module is crossed to pay the order for generating.Payment module can carry out payment of withholing to IC-card, it is also possible to call payment
Precious or China Merchants Bank's network payment interface is paid.It will be appreciated by those skilled in the art that payment module can be called appointing
Appropriate payment interface is anticipated to be paid.
Complete system after payment and automatically generate order and corresponding with the order information code of generation, and automatically by the order and
Information code is sent to the individual mobile terminal of businessman.The user for carrying out commercial articles ordering can select by information code send to oneself
On individual mobile terminal, it is also possible to which information code is printed in selection.
Printing function can be completed by the print unit being connected with processing unit, and the print unit can be additionally used at printing
The information of the various needs printing that reason unit is produced in the service request procedure for the treatment of user.
Intelligent storage module is used to be associated the corresponding information code of order with a storage tank, the seller of commodity and use
The storage tank is opened by the corresponding information code of order in family.
After the order that user completes dining room online sales commodity, dining room picking can be gone by information code, it is also possible to logical
Crossing the Intelligent storage module of the self-service system carries out the extraction of commodity.
With a storage tank being not used by be associated the corresponding information code of order by Intelligent storage module, when information code is read
After taking equipment reads the information of information code, processing unit can then open storage tank associated there.
In the exemplary embodiment, each storage tank is provided with the electronic lock for being powered and opening, each electronic lock
It is connected with processing unit.When information code reads the information that equipment reads information code, processing unit is based on Intelligent storage module institute
The storage tank being associated with the information code for providing is numbered and the electronic lock of the storage tank is powered, then open corresponding storing
Case.In this way, the staff in dining room can open associated storage tank by brush information code, the business that user is ordered
Product are put into the storage tank, and inform that user has completed delivery in the way of short message.And user can also be beaten by brush information code
The storage tank is opened, that is, completes the extraction of commodity.
In the exemplary embodiment, processing unit 104 also includes air ticket Self-Service module, for air ticket inquiry, air ticket
Subscribe, air ticket pays and stroke list self-help print.
For example, air ticket Self-Service module can with ancient big electronics morning Co., Ltd, Chengdu I to go where science and technology has
The docking of the air ticket ordering platform such as limit company and China South Airline Company interface, Flight Information caching mechanism is locally created,
Realize that Flight Information inquiry, air ticket inquiry, air ticket are ordered, change the functions such as label, returned ticket.Can be by calling China Merchants Bank's network branch
Pay interface and realize payment function.
In the exemplary embodiment, the processing unit 104 also includes workflow examination and approval module.Workflow examination and approval module is based on using
The information at family sets funds reimbursement flow, and the flow includes requiring the node that corresponding personnel are examined that user weighs at itself
Limit in based in self-service system produce order or air ticket payment information initiate funds reimbursement flow, in flow each
The corresponding personnel of node examine to the reimbursement application of Client-initiated funds.
User enters workflow examination and approval module, initiates to need selection during funds reimbursement flow in the self-service system
Sequence information or air ticket payment information, workflow examination and approval module be based on user information, i.e., user unit one belongs to or department for
The concrete regulation of reimbursement sets funds reimbursement flow, and the flow includes multiple nodes, and each node needs corresponding personnel carried out
Examination ＆ approval, when each node has passed through the examination ＆ approval of related personnel, i.e., for node selection " agreement ", then represent user and are initiated
Funds reimbursement application be given the ratification；If a node fails by examination ＆ approval, i.e., related personnel is to the node selection
" disagreeing ", the then funds reimbursement application that user is initiated does not go through, funds reimbursement flow non-normal termination.
After user initiates funds reimbursement flow, system will notify its examination ＆ approval in need of the approving person of each node correlation
Funds report lock application, after approving person's login system, by automatic spring its need examination ＆ verification node, it can enter to node
Row operation, that is, select the reimbursement application of " agreement " or " disagreeing " funds.
In the exemplary embodiment, processing unit 104 also includes IC-card Self-Service module, for carrying out remaining sum to IC-card
Inquire about and supplement with money.IC-card is supplemented with money to be needed to call Alipay or China Merchants Bank's network payment interface to realize.People in the art
Member is it should be appreciated that can call any appropriate payment interface to be paid.
In the exemplary embodiment, processing unit 104 also includes message board module, and keeper can be by message board module
Message, message represents in entry form, does not possess recovery function.
In the exemplary embodiment, the corresponding information code of order can be exported by print unit, it is also possible to be sent to individual
Shown on people's mobile terminal.Include mobile phone, panel computer, notebook computer etc. from people's mobile terminal.
In the exemplary embodiment, the corresponding information code of order can be Quick Response Code, and correspondingly, information code reads equipment and is
Quick Response Code reads equipment.As known to those skilled in the art, the corresponding information code of order can be any appropriate form.
In the exemplary embodiment, the self-service system is had to be directed to and is matched somebody with somebody using the company and enterprise of the system
The logo for putting.
In the exemplary embodiment, interactive unit 102 is touch display screen.Can show in the main interface of touch display screen
Show the corresponding informance of the modules of processing unit, i.e. user log in, commercial articles ordering, Intelligent storage, air ticket Self-Service, stream
Journey examination ＆ approval, IC-card Self-Service, message board these options.User operates by touch display screen, based on its request
The corresponding module of services selection can carry out specific operating process.It will be appreciated by those skilled in the art that when treatment is single
Unit also includes other modules, then can be correspondingly displayed in touch display screen.
In the exemplary embodiment, self-service system also includes background management system.Keeper can be by backstage
Information of the management system in modification modules in its own right.
Using example
User logs in self-service system by user's log-in module first.User can by touch-screen be input into its
The account and password of the self-service system are logged in, it is also possible to sensed user profile by IC-card sensing apparatus and stepped on
Land.Account and password of the user in self-service system are associated with the account and password of its IC-card.
User is after logging in, it is possible to use the function of most of module in self-service system.
For example, the commodity of online sales can be ordered by commercial articles ordering module.User chooses the commodity to be bought, generation
Order.System generates corresponding with order Quick Response Code after being paid by payment module, user can select by this two
Dimension code is printed, it is also possible to which selection sends to the mobile terminal of oneself Quick Response Code.Meanwhile, the self-service system
The order and Quick Response Code are sent to the individual mobile terminal of businessman.
When businessman intends to be placed in the commodity that user orders in storage tank, it is read equipment pair and is somebody's turn to do by Quick Response Code
The corresponding Quick Response Code of commodity is read out, you can open storage tank corresponding with the Quick Response Code.Businessman can be after delivering successfully
Prompt message is sent to the user for ordering to remind user to go to extract commodity.User is read after short message is received by Quick Response Code
Equipment is read out to Quick Response Code that is printing or being sent on its mobile terminal and can open and the Quick Response Code pair
The storage tank answered, you can to extract the commodity that businessman is delivered.Flow more than, that is, realize the self-service system
Commercial articles ordering function.
After user logs in, it is possible to use the air ticket Self-Service function of self-service system, workflow examination and approval function, IC-card
Self-Service function, function of message board.If not logging in, can only be browsed and these functions can not have been used.
It is described above various embodiments of the present invention, described above is exemplary, and non-exclusive, and
It is not limited to disclosed each embodiment.In the case of without departing from the scope and spirit of illustrated each embodiment, for this skill
Many modifications and changes will be apparent from for the those of ordinary skill in art field.The selection of term used herein, purport
Best explaining principle, practical application or the improvement to the technology in market of each embodiment, or make the art
Other those of ordinary skill are understood that each embodiment disclosed herein.
Claims (10)
1. a kind of self-service system, it is characterised in that the system includes：
Collecting unit, for gathering the information from user, the collecting unit includes that information code reads equipment and IC-card sensing
Equipment；
Interactive unit, for being input into the service request of user, and shows the processing procedure and result of service request；
Intelligent storage unit, including multiple storage tanks, for storing the article for treating that user extracts；
Processing unit, is connected with each storage tank of the collecting unit, interactive unit and Intelligent storage unit, for
The service request at family is processed；
Memory cell, information and authority and processing unit for storing user are produced in the service request procedure for the treatment of user
Raw data,
Wherein, the processing unit includes：
User's log-in module, by receiving by the information of interactive unit input or by receiving the user gathered by collecting unit
Information, logs on the self-service system；
Commercial articles ordering module, for ordering online sales commodity, the service request generation order based on user, and complete to pay
Information code corresponding with order is generated afterwards；
Payment module, user is paid by the payment module to the order that commercial articles ordering module is generated；
Intelligent storage module, for the corresponding information code of order to be associated with a storage tank, the seller of commodity and described
User opens the storage tank by the corresponding information code of order.
2. self-service system according to claim 1, it is characterised in that also including being connected with the processing unit
Print unit, prints the need for being produced in the service request procedure for the treatment of user for type information code and processing unit
Information.
3. self-service system according to claim 2, it is characterised in that the processing unit also includes that air ticket is self-service
Service module, orders and stroke list self-help print for air ticket inquiry, air ticket.
4. self-service system according to claim 3, it is characterised in that the processing unit also includes workflow examination and approval
Module, the information based on user sets funds reimbursement flow, and the flow includes requiring the node that corresponding personnel are examined, uses
Funds reimbursement is initiated based on the sequence information or air ticket payment information produced in self-service system in its own right in family
Flow, the corresponding personnel of each node examine to the reimbursement application of Client-initiated funds in flow.
5. self-service system according to claim 1, it is characterised in that the processing unit also includes that IC-card is self-service
Service module, for carrying out inquiry into balance to IC-card and supplementing with money.
6. self-service system according to claim 1, it is characterised in that the processing unit also includes message template die
Block, keeper is left a message by the message board module.
7. self-service system according to claim 2, it is characterised in that the corresponding information code of order passes through printing list
Unit's output, or be sent on individual mobile terminal and shown.
8. self-service system according to claim 1, it is characterised in that the corresponding information code of order is Quick Response Code,
It is that Quick Response Code reads equipment that described information code reads equipment.
9. self-service system according to claim 1, it is characterised in that with for the company using the system
The mark of configuration.
10. self-service system according to claim 1, it is characterised in that also including background management system.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611168647.0A CN106710080A (en) | 2016-12-16 | 2016-12-16 | Self-help service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611168647.0A CN106710080A (en) | 2016-12-16 | 2016-12-16 | Self-help service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106710080A true CN106710080A (en) | 2017-05-24 |
Family
ID=58939043
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611168647.0A Pending CN106710080A (en) | 2016-12-16 | 2016-12-16 | Self-help service system |
Country Status (1)
| Country | Link |
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| CN (1) | CN106710080A (en) |
Cited By (2)
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| CN108038774A (en) * | 2017-11-23 | 2018-05-15 | 平安科技（深圳）有限公司 | Net about method, system and the storage medium of car clearing and reimbursement |
| CN111222846A (en) * | 2019-12-27 | 2020-06-02 | 广东德诚科教有限公司 | Reimbursement process tracking method and device, computer equipment and storage medium |
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Application publication date: 20170524 |
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| RJ01 | Rejection of invention patent application after publication |