CN106559262A - A kind of area fault alarm method and system - Google Patents
A kind of area fault alarm method and system Download PDFInfo
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- CN106559262A CN106559262A CN201610973352.4A CN201610973352A CN106559262A CN 106559262 A CN106559262 A CN 106559262A CN 201610973352 A CN201610973352 A CN 201610973352A CN 106559262 A CN106559262 A CN 106559262A
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- trouble ticket
- classification
- given threshold
- attribute
- fault
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0604—Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/16—Threshold monitoring
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Maintenance And Management Of Digital Transmission (AREA)
- Debugging And Monitoring (AREA)
Abstract
The present invention discloses a kind of area fault alarm method and system.Method includes：The Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is that contact staff is receiving the list that have recorded fault message of the record in customer service system when failure is fed back；The Trouble ticket is classified according to preset attribute, obtain different classes of Trouble ticket；Trouble ticket described in the attribute information identical of the preset attribute is same category of Trouble ticket；Calculate the quantity of the Trouble ticket of each classification；The quantity of the Trouble ticket of each classification and given threshold are contrasted；When the quantity of the Trouble ticket exceedes the given threshold, alarm signal is sent.Method and system disclosed by the invention, are not only restricted to human factorss, can realize the comprehensive analysis to failure and warning, and ensure the promptness and accuracy of warning.
Description
Technical field
The present invention relates to malfunction monitoring technical field, more particularly to a kind of area fault alarm method and system.
Background technology
Area fault is divided to two kinds, respectively planned area fault and sudden area fault.Planned area fault is
The good area fault of planned, schedule ahead, such as periodic inspection etc., this failure carries out phase due to predicting, in advance
Pass measure just can process preferably.Sudden area fault is due to being burst, general to be recognized by two ways and early warning, and one
Planting is recognized using network management system, and the automation data of NMS collection of the which by specialty recognizes that failure is gone forward side by side
Row is reported to the police；Another kind is recognized using customer service system, and which is mainly dialed service calls by user and failure is fed back,
Contact staff is according to the feedback failure judgement region of user so as to being reported to the police.
Typically adopted based on Simple Network Management Protocol (Simple Network using the recognition method that network management system is recognized
ManagementProtocol, SNMP) fault detection method；Criterion group of the Simple Network Management Protocol by one group of network management
Into comprising an application layer protocol (application layerprotocol), database model (database schema)
With one group of resource object.Simple Network Management Protocol can support NMS, be connected to setting on network to monitor
It is standby whether to have any situation for causing and paying close attention in management.But the method has great defect, for example：1) SNMP requires all
Equipment will access to network management system could realize comprehensive identification of failure, but actually have many equipment not have net
Interface tube, leads to not access the comprehensive identification for realizing failure；2) equipment is needed in access to network management system through network management platform,
But the standard disunity of network management platform, it is difficult to realize unified management；3) after warning message sends, it is desirable to be familiar with whole network structure
Frame just can determine that whether the warning message represents area fault, easily wrong report and late report.
The recognition method recognized using customer service system is easily limited to human factorss, if management personnel do not exist, Huo Zheke
It is not centralized office work to take personnel, it is impossible to reacts fault message to management personnel in time, just in time area fault cannot be entered substantially
Row is reported to the police.
The content of the invention
It is an object of the invention to provide a kind of area fault alarm method and system, are not only restricted to human factorss, Neng Goushi
The now comprehensive analysis and warning to failure, and ensure the promptness and accuracy of warning.
For achieving the above object, the invention provides following scheme：
A kind of area fault alarm method, including：
The Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is that contact staff is receiving event
The list that have recorded fault message of the record in customer service system during barrier feedback；
The Trouble ticket is classified according to preset attribute, obtain different classes of Trouble ticket；The preset attribute
Trouble ticket described in attribute information identical is same category of Trouble ticket；
Calculate the quantity of the Trouble ticket of each classification；
The quantity of the Trouble ticket of each classification and given threshold are contrasted；
When the quantity of the Trouble ticket exceedes the given threshold, alarm signal is sent.
Optionally, when the quantity of the Trouble ticket exceedes the given threshold, after sending alarm signal, also wrap
Include：
Filter out the classification of the Trouble ticket more than the given threshold；
Obtain the attribute information of the classification of the Trouble ticket beyond given threshold；
Classification according to Trouble ticket shows the attribute information.
Optionally, the Trouble ticket is classified according to preset attribute described, obtain different classes of Trouble ticket it
Before, after the Trouble ticket in the acquisition customer service system according to default time interval, also include：
The preset attribute that acquisition is filtered out from the fault message；The fault message includes：Guilty culprit prefecture-level city,
Guilty culprit cell, failure supplier's contact method, fault type, fault degree, corresponding service grid environment.
The invention also discloses a kind of area fault warning system, including：
Acquisition module, for the Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is visitor
Take personnel and receive the list that have recorded fault message of the record in customer service system when failure is fed back；
Sort module, for classifying to the Trouble ticket according to preset attribute, obtains different classes of Trouble ticket；Institute
Trouble ticket described in the attribute information identical of preset attribute is stated for same category of Trouble ticket；
Statistical module, for calculating the quantity of the Trouble ticket of each classification；
Contrast module, for the quantity of the Trouble ticket of each classification and given threshold are contrasted；
Alarm module, for when the quantity of the Trouble ticket exceedes the given threshold, sending alarm signal.
Optionally, the system also includes：
Screening module, for filtering out the classification of the Trouble ticket more than the given threshold；
Attribute module, for obtaining the attribute information of the classification of the Trouble ticket beyond given threshold；
Display module, for showing the attribute information according to the classification of Trouble ticket.
Optionally, the system also includes：
Presetting module, for obtaining the preset attribute filtered out from the fault message；The fault message includes：Therefore
Barrier place prefecture-level city, guilty culprit cell, failure supplier's contact method, fault type, fault degree, corresponding service network
Lattice.
According to the specific embodiment that the present invention is provided, the invention discloses following technique effect：Technical scheme,
The collection of fault message is realized by customer service system, the access of equipment and network management platform need not be considered, as customer service system can be with
Receive the client feedback in all regions, therefore the technical scheme of the present invention can realize the comprehensive collection of fault message；Also,
The present invention can be achieved with the collection of fault message in the routine work of contact staff, it is ensured that fault information acquisition it is timely
Property, while ensure that the promptness of warning；The present invention judges whether to report to the police by carrying out Trouble ticket logical analyses, need not
Artificial participation, reduces the anthropic factor that traditional customer service is directly fed back to authorities and increased, it is ensured that the standard of warning
True property and promptness.
Description of the drawings
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to institute in embodiment
The accompanying drawing that needs are used is briefly described, it should be apparent that, drawings in the following description are only some enforcements of the present invention
Example, for those of ordinary skill in the art, without having to pay creative labor, can be with according to these accompanying drawings
Obtain other accompanying drawings.
Fig. 1 is a kind of method flow diagram of area fault alarm method embodiment of the invention；
Fig. 2 is a kind of system construction drawing of area fault warning system of the invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the invention, rather than the embodiment of whole.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
It is an object of the invention to provide a kind of area fault alarm method and system.
It is understandable to enable the above objects, features and advantages of the present invention to become apparent from, it is below in conjunction with the accompanying drawings and concrete real
The present invention is further detailed explanation to apply mode.
Fig. 1 is a kind of method flow diagram of area fault alarm method embodiment of the invention.
Referring to Fig. 1, a kind of area fault alarm method, including：
Step 101：The Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is contact staff
Receiving the list that have recorded fault message of the record in customer service system when failure is fed back；
Step 102：The Trouble ticket is classified according to preset attribute, obtain different classes of Trouble ticket；It is described pre-
If Trouble ticket described in the attribute information identical of attribute is same category of Trouble ticket；
Step 103：Calculate the quantity of the Trouble ticket of each classification；
Step 104：The quantity of the Trouble ticket of each classification and given threshold are contrasted；
Step 105：When the quantity of the Trouble ticket exceedes the given threshold, alarm signal is sent.
The above-mentioned technical proposal of the present invention, realizes the collection of fault message by customer service system, need not consider equipment and net
The access of pipe platform, as customer service system can receive the client feedback in all regions, therefore the technical scheme of the present invention can
To realize the comprehensive collection of fault message；Also, the present invention can be achieved with fault message in the routine work of contact staff
Collection, it is ensured that the promptness of fault information acquisition, while ensure that the promptness of warning；The present invention is by carrying out to Trouble ticket
Logical analyses judge whether to report to the police, without the need for artificial participation, reduce traditional customer service directly fed back to authorities and
The anthropic factor of increase, it is ensured that the accuracy and promptness of warning.
Optionally, when the quantity of the Trouble ticket exceedes the given threshold, after sending alarm signal, also include：
Filter out the classification of the Trouble ticket more than the given threshold；
Obtain the attribute information of the classification of the Trouble ticket beyond given threshold；
Classification according to Trouble ticket shows the attribute information.
Optionally, the Trouble ticket is classified according to preset attribute described, obtain different classes of Trouble ticket it
Before, after the Trouble ticket in the acquisition customer service system according to default time interval, also include：
The preset attribute that acquisition is filtered out from the fault message；The fault message includes：Guilty culprit prefecture-level city,
Guilty culprit cell, failure supplier's contact method, fault type, fault degree, corresponding service grid environment.
The such scheme of the present invention greatly reduces early warning manpower, realizes failure monitoring and the automatization for reporting to the police, can
Operator is helped rapidly to recognize reply area fault.And technical scheme suitability is high, can freely set threshold
Value, from user reflection real problems, positioning region failure, than network management system more comprehensively, accurately.
Used as another specific embodiment of the present invention, its scheme is as follows：
The attribute of configuration is obtained first, and guilty culprit prefecture-level city, service grid environment, fault type three are configured with the present embodiment
Individual attribute；
Time interval is preset as 30 minutes, Trouble ticket in a customer service system is obtained at interval of 30 minutes；
Obtain given threshold；100 are set the threshold in the present embodiment.
By above-mentioned preset value on J2EE platforms generating structure query language (Structured Query Language,
SQL), SQL is then performed, the Trouble ticket that will be obtained is classified according to attribute, determines guilty culprit prefecture-level city, service network
The quantity of lattice, the Trouble ticket of three attribute all sames of fault type.Early warning information is generated when the quantity is more than 100, and will
Early warning is reminded and is delivered to prompting module, and prompting module realizes real-time reminding, and relevant information is sent to director by note.
Used as another concrete example in real time of the present invention, its scheme is as follows：
The attribute of configuration is obtained first, is configured with guilty culprit prefecture-level city, service grid environment, guilty culprit little in the present embodiment
Three, area attribute；
Time interval is preset as 30 minutes, Trouble ticket in a customer service system is obtained at interval of 30 minutes；
Obtain given threshold；10 are set the threshold in the present embodiment.
By above-mentioned preset value on J2EE platforms generating structure query language (Structured Query Language,
SQL), SQL is then performed, the Trouble ticket that will be obtained is classified according to attribute, determines guilty culprit prefecture-level city, service network
The quantity of lattice, the Trouble ticket of three attribute all sames of guilty culprit cell.Early warning information is generated when the quantity is more than 10, and
Early warning is reminded and is delivered to prompting module, prompting module realizes real-time reminding, and is sent to relevant information by note responsible
People.
Fig. 2 is a kind of system construction drawing of area fault warning system of the invention.
Referring to Fig. 2, a kind of area fault warning system, including：
Acquisition module 201, for the Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is
Contact staff is receiving the list that have recorded fault message of the record in customer service system when failure is fed back；
Sort module 202, for classifying to the Trouble ticket according to preset attribute, obtains different classes of failure
It is single；Trouble ticket described in the attribute information identical of the preset attribute is same category of Trouble ticket；
Statistical module 203, for calculating the quantity of the Trouble ticket of each classification；
Contrast module 204, for the quantity of the Trouble ticket of each classification and given threshold are contrasted；
Alarm module 205, for when the quantity of the Trouble ticket exceedes the given threshold, sending alarm signal.
The above-mentioned technical proposal of the present invention, realizes the collection of fault message by customer service system, need not consider equipment and net
The access of pipe platform, as customer service system can receive the client feedback in all regions, therefore the technical scheme of the present invention can
To realize the comprehensive collection of fault message；Also, the present invention can be achieved with fault message in the routine work of contact staff
Collection, it is ensured that the promptness of fault information acquisition, while ensure that the promptness of warning；The present invention is by carrying out to Trouble ticket
Logical analyses judge whether to report to the police, without the need for artificial participation, reduce traditional customer service directly fed back to authorities and
The anthropic factor of increase, it is ensured that the accuracy and promptness of warning.
Optionally, the system also includes：
Screening module, for filtering out the classification of the Trouble ticket more than the given threshold；
Attribute module, for obtaining the attribute information of the classification of the Trouble ticket beyond given threshold；
Display module, for showing the attribute information according to the classification of Trouble ticket.
Optionally, the system also includes：
Presetting module, for obtaining the preset attribute filtered out from the fault message；The fault message includes：Therefore
Barrier place prefecture-level city, guilty culprit cell, failure supplier's contact method, fault type, fault degree, corresponding service network
Lattice.
Specific case used herein is set forth to the principle and embodiment of the present invention, and above example is said
It is bright to be only intended to help and understand the method for the present invention and its core concept；Simultaneously for one of ordinary skill in the art, foundation
The thought of the present invention, will change in specific embodiments and applications.In sum, this specification content is not
It is interpreted as limitation of the present invention.
Claims (6)
1. a kind of area fault alarm method, it is characterised in that include：
The Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is that contact staff is anti-in reception failure
The list that have recorded fault message of the record in customer service system during feedback；
The Trouble ticket is classified according to preset attribute, obtain different classes of Trouble ticket；The attribute of the preset attribute
Trouble ticket described in information identical is same category of Trouble ticket；
Calculate the quantity of the Trouble ticket of each classification；
The quantity of the Trouble ticket of each classification and given threshold are contrasted；
When the quantity of the Trouble ticket exceedes the given threshold, alarm signal is sent.
2. method according to claim 1, it is characterised in that exceed the given threshold in the quantity when the Trouble ticket
When, after sending alarm signal, also include：
Filter out the classification of the Trouble ticket more than the given threshold；
Obtain the attribute information of the classification of the Trouble ticket beyond given threshold；
Classification according to Trouble ticket shows the attribute information.
3. method according to claim 1, it is characterised in that the Trouble ticket is carried out point according to preset attribute described
Class, before obtaining different classes of Trouble ticket, it is described according to default time interval obtain customer service system in Trouble ticket it
Afterwards, also include：
The preset attribute that acquisition is filtered out from the fault message；The fault message includes：Guilty culprit prefecture-level city, failure
Place cell, failure supplier's contact method, fault type, fault degree, corresponding service grid environment.
4. a kind of area fault warning system, it is characterised in that include：
Acquisition module, for the Trouble ticket in customer service system is obtained according to default time interval；The Trouble ticket is customer service people
Member is receiving the list that have recorded fault message of the record in customer service system when failure is fed back；
Sort module, for classifying to the Trouble ticket according to preset attribute, obtains different classes of Trouble ticket；It is described pre-
If Trouble ticket described in the attribute information identical of attribute is same category of Trouble ticket；
Statistical module, for calculating the quantity of the Trouble ticket of each classification；
Contrast module, for the quantity of the Trouble ticket of each classification and given threshold are contrasted；
Alarm module, for when the quantity of the Trouble ticket exceedes the given threshold, sending alarm signal.
5. system according to claim 4, it is characterised in that also include：
Screening module, for filtering out the classification of the Trouble ticket more than the given threshold；
Attribute module, for obtaining the attribute information of the classification of the Trouble ticket beyond given threshold；
Display module, for showing the attribute information according to the classification of Trouble ticket.
6. system according to claim 4, it is characterised in that also include：
Presetting module, for obtaining the preset attribute filtered out from the fault message；The fault message includes：Failure institute
In prefecture-level city, guilty culprit cell, failure supplier's contact method, fault type, fault degree, corresponding service grid environment.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610973352.4A CN106559262A (en) | 2016-11-03 | 2016-11-03 | A kind of area fault alarm method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610973352.4A CN106559262A (en) | 2016-11-03 | 2016-11-03 | A kind of area fault alarm method and system |
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| CN201610973352.4A Pending CN106559262A (en) | 2016-11-03 | 2016-11-03 | A kind of area fault alarm method and system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110096406A (en) * | 2018-01-31 | 2019-08-06 | 阿里巴巴集团控股有限公司 | A kind of event of failure discovery method and server |
| CN112905745A (en) * | 2021-03-05 | 2021-06-04 | 广州虎牙科技有限公司 | Information processing method, information processing device, electronic equipment and computer readable storage medium |
| CN116611819A (en) * | 2023-05-30 | 2023-08-18 | 重庆赛力斯新能源汽车设计院有限公司 | Air conditioner compressor fault prediction method, system, terminal equipment and storage medium |
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