CN106254113A - The method uploading feedback information by wireless client - Google Patents
The method uploading feedback information by wireless client Download PDFInfo
- Publication number
- CN106254113A CN106254113A CN201610633344.5A CN201610633344A CN106254113A CN 106254113 A CN106254113 A CN 106254113A CN 201610633344 A CN201610633344 A CN 201610633344A CN 106254113 A CN106254113 A CN 106254113A
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- information
- wireless client
- app
- page
- feedback
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
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- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention discloses a kind of method uploading feedback information by wireless client, comprise the following steps: S1, wireless client run app and to the app page perform screenshotss operation；S2, wireless client generate and show one information feedback entrance；S3, wireless client by described information feedback entrance to intercept the app page edit, to generate feedback information；S4, wireless client by described information feedback entrance described feedback information is uploaded to the server end of app.The present invention can more rapid, more efficiently gather and process client suggestion feedback, saves human cost, improves work efficiency, it is achieved real-time update, motility is higher.
Description
Technical field
The present invention relates to a kind of method uploading feedback information by wireless client.
Background technology
If it find that problem needs to carry out suggestion feedback when in prior art, user uses app (application program), it is common that
With written form record and presenting, but it is on-the-spot to be often difficult to reduction problem from text, needs to spend a large amount of human resources seeking
Look on question classification, cause dragging slow overall Resolving probiems efficiency；Current consumers' opinions feedback classification schemes is from different channels
It is aggregated into relevant persons in charge after getting user feedback, describes decision problem affiliated function and list by manual read's problem
Position, more manually problem is distributed to each department, human cost is the highest, and current consumers' opinions feedback follow-up form is to pass through people
Problem timing is distributed to relevant director and processes by work, poor real, and consumers' opinions is the most in time not to have the very first time to learn
Respond.
Summary of the invention
Master when the technical problem to be solved in the present invention is to overcome user in prior art to use app to need suggestion feedback
Will with written form record and presenting, when causing dragging slow overall Resolving probiems efficiency, classification human cost the highest and feed back with
Enter the defect of poor real, it is provided that a kind of method uploading feedback information by wireless client.
The present invention solves above-mentioned technical problem by following technical proposals:
The invention provides a kind of method uploading feedback information by wireless client, its feature is, including following
Step:
S1, wireless client run app and to the app page perform screenshotss operation；
S2, wireless client generate and show one information feedback entrance；
S3, wireless client by described information feedback entrance to intercept the app page edit, to generate feedback letter
Breath；
S4, wireless client by described information feedback entrance described feedback information is uploaded to the server end of app.
It is preferred that described information feedback entrance includes a virtual push button.
It is preferred that step S3In the app page intercepted is carried out editor includes picture editor and copy editor.
It is preferred that step S1In perform the app page also to obtain the page iden-tity of the described app page during screenshotss operation；
Step S1And S2Between also include:
S11, judge whether successfully to obtain the page iden-tity of the described app page, the most then generate according to described page iden-tity
The classification information of the described app page, and perform step S2, if it is not, then perform step S12；
S12, (activity is exactly a display page, is application program to obtain the activity of the described app page
The entrance mutual with user) class name and the url (URL) of the hybrid/H5 page (concrete form of the page), and
Generate the classification information of the described app page according to described activity class name and described url, and perform step S2；
Step S4Described classification information is uploaded to the service of app by middle wireless client also by described information feedback entrance
Device end.
It is preferred that step S4The most also include:
S5, the server end of described app be responsible for processing the institute of described feedback information according to described classification acquisition of information correspondence
Genus department, and described feedback information is classified according to corresponding affiliated function, it is right to be then distributed to by described feedback information
The affiliated function answered.
It is preferred that described method also includes:
The server end of described app shows described feedback information in real time.
Wherein, in step S5The unique identification information of the described app page is uploaded onto the server end by middle wireless client, clothes
Business device end judges service line belonging to the page by the unique identification information of the described app page, and server end passes through described page institute
Belong to service line and be associated with relevant director, send automatic mail and remind relevant director to receive new consumers' opinions feedback.
The most progressive effect of the present invention is: the invention enables user to upload problem institute while reporting feedback opinion
Sectional drawing at the page so that product owner and developer can be according to the relevant information quick positioning questions of picture and the page
With the problem of solution, present invention achieves and automatically Questions page is classified according to affiliated function, such that it is able to quickly by problem
It is distributed to be specifically responsible for people, and the present invention very first time can show the problem that client reports on server end backstage, this
Invention can more rapid, more efficiently gather and process client suggestion feedback, saves human cost, improves work efficiency, real
Existing real-time update, motility is higher.
Accompanying drawing explanation
Fig. 1 is the flow chart of the method being uploaded feedback information by wireless client of presently preferred embodiments of the present invention.
Detailed description of the invention
Further illustrate the present invention below by the mode of embodiment, but the most therefore limit the present invention to described reality
Execute among example scope.
As it is shown in figure 1, the present invention's uploads the method for feedback information by wireless client and comprises the following steps:
Step 101, wireless client run app and the app page perform screenshotss operation, obtain the described app page simultaneously
Page iden-tity；
Specifically, when wireless client runs app, if user discovers currently displaying app page existing problems, then
Just the app page can be performed screenshotss operation；
Step 102, judge whether successfully to obtain the page iden-tity of the described app page, the most then according to described page iden-tity
Generate the classification information of the described app page, and perform step 104, if it is not, then perform step 103；
Step 103, the activity class name obtaining the described app page and the url of the hybrid/H5 page, and according to described
Activity class name and described url generate the classification information of the described app page, and perform step 104；
Step 104, wireless client generate and show an information feedback entrance；
Described information feedback entrance specifically can include a virtual push button, and such user just may be used by clicking on virtual push button
To enter described information feedback entrance and to utilize described information feedback entrance to upload relevant information；
The app page intercepted is edited by step 105, wireless client by described information feedback entrance, to generate
Feedback information；
Specifically, first user can carry out picture editor, such as at app page upper drawing circle circle to the app page intercepted
To iris out problematic place, the sensitive information in the app page being stamped mosaic etc., picture editor can open after completing and ask
Topic describes window and carries out copy editor, is described including the problem that there is the app page and fills in contact method etc..
Step 106, wireless client feed back entrance by described feedback information and described classification information by described information
It is uploaded to the server end of app；
Step 107, the server end of described app are responsible for processing described feedback information according to described classification acquisition of information correspondence
Affiliated function, and described feedback information is classified according to corresponding affiliated function, then described feedback information is distributed
To corresponding affiliated function；
As the url that described classification information is the activity class name of the described app page and the hybrid/H5 page, service
Device end specifically can judge affiliated function according to the key word in described activity class name and url title.
Step 108, the server end of described app show described feedback information in real time.
In the present invention, first, any page in app, trigger message feedback entrance after user's screenshotss, user is permissible
In current sectional drawing, iris out problematic place and describe problem, then feeding back to the product owner of server end.By with
The sectional drawing that family sends can quickly understand problem cause, improves response speed, also makes user by screenshotss trigger message feedback
Experiencing more smooth and easy, more user participates in the suggestion feedback of product problem, and some are conventional to help product owner to find
Indiscoverable problem in test.Then, automatically by the page info that client reports, system can judge that the page is corresponding
Affiliated function, channel and Page Name, it is achieved that automatically Questions page is classified according to affiliated function, quickly problem is divided
It is dealt into and is specifically responsible for people.Finally, the problem that client reports can show on server end backstage the very first time, bears for product
Duty people checks and processes, and the method energy of the employing present invention is more rapid, more efficiently gather and process client suggestion feedback, saves
Human cost, improves work efficiency, it is achieved real-time update, motility is higher.
Although the foregoing describing the detailed description of the invention of the present invention, it will be appreciated by those of skill in the art that these
Being merely illustrative of, protection scope of the present invention is defined by the appended claims.Those skilled in the art is not carrying on the back
On the premise of the principle and essence of the present invention, these embodiments can be made various changes or modifications, but these change
Protection scope of the present invention is each fallen within amendment.
Claims (6)
1. the method uploading feedback information by wireless client, it is characterised in that comprise the following steps:
S1, wireless client run app and to the app page perform screenshotss operation；
S2, wireless client generate and show one information feedback entrance；
S3, wireless client by described information feedback entrance to intercept the app page edit, to generate feedback information；
S4, wireless client by described information feedback entrance described feedback information is uploaded to the server end of app.
2. the method uploading feedback information by wireless client as claimed in claim 1, it is characterised in that described information is anti-
Feed-in mouth includes a virtual push button.
3. the method uploading feedback information by wireless client as claimed in claim 1, it is characterised in that step S3In right
The app page intercepted carries out editor and includes picture editor and copy editor.
4. the method uploading feedback information by wireless client as claimed in claim 1, it is characterised in that step S1In right
The app page performs also to obtain during screenshotss operation the page iden-tity of the described app page；
Step S1And S2Between also include:
S11, judge whether successfully to obtain the page iden-tity of the described app page, the most then generate described according to described page iden-tity
The classification information of the app page, and perform step S2, if it is not, then perform step S12；
S12, obtain activity class name and the url of the hybrid/H5 page of the described app page, and according to described activity class
Name and described url generate the classification information of the described app page, and perform step S2；
Step S4Described classification information is uploaded to the server end of app by middle wireless client also by described information feedback entrance.
5. the method uploading feedback information by wireless client as claimed in claim 4, it is characterised in that step S4Afterwards
Also include:
S5, the server end of described app be responsible for processing the affiliated portion of described feedback information according to described classification acquisition of information correspondence
Door, and described feedback information is classified according to corresponding affiliated function, then described feedback information is distributed to correspondence
Affiliated function.
6. the method uploading feedback information by wireless client as claimed in claim 1, it is characterised in that described method is also
Including:
The server end of described app shows described feedback information in real time.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610633344.5A CN106254113A (en) | 2016-08-04 | 2016-08-04 | The method uploading feedback information by wireless client |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610633344.5A CN106254113A (en) | 2016-08-04 | 2016-08-04 | The method uploading feedback information by wireless client |
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| CN106254113A true CN106254113A (en) | 2016-12-21 |
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|---|---|---|---|
| CN201610633344.5A Pending CN106254113A (en) | 2016-08-04 | 2016-08-04 | The method uploading feedback information by wireless client |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107835296A (en) * | 2017-10-12 | 2018-03-23 | 无线生活（杭州）信息科技有限公司 | A kind of problem feedback method and device |
| CN108229980A (en) * | 2018-01-24 | 2018-06-29 | 拉扎斯网络科技（上海）有限公司 | A kind of method, apparatus and storage medium of problem feedback |
| CN108600823A (en) * | 2018-04-13 | 2018-09-28 | 维沃移动通信有限公司 | Video data handling procedure and mobile terminal |
| CN109558185A (en) * | 2017-09-26 | 2019-04-02 | 北京嘀嘀无限科技发展有限公司 | Data processing method, device, mobile terminal and computer readable storage medium |
| CN113221508A (en) * | 2021-06-03 | 2021-08-06 | 京东科技控股股份有限公司 | Feedback information acquisition method and device, electronic equipment and storage medium |
| CN114138398A (en) * | 2022-02-07 | 2022-03-04 | 浙江口碑网络技术有限公司 | Information feedback method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103699396A (en) * | 2014-01-21 | 2014-04-02 | 北京搜狐新媒体信息技术有限公司 | Information feedback method and terminal device |
| CN103746782A (en) * | 2013-12-25 | 2014-04-23 | 北京奇虎科技有限公司 | Method and apparatus for obtaining feedback information of application |
| CN105354034A (en) * | 2015-11-17 | 2016-02-24 | 贵阳朗玛信息技术股份有限公司 | Page jump method and device for application program |
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2016
- 2016-08-04 CN CN201610633344.5A patent/CN106254113A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103746782A (en) * | 2013-12-25 | 2014-04-23 | 北京奇虎科技有限公司 | Method and apparatus for obtaining feedback information of application |
| CN103699396A (en) * | 2014-01-21 | 2014-04-02 | 北京搜狐新媒体信息技术有限公司 | Information feedback method and terminal device |
| CN105354034A (en) * | 2015-11-17 | 2016-02-24 | 贵阳朗玛信息技术股份有限公司 | Page jump method and device for application program |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109558185A (en) * | 2017-09-26 | 2019-04-02 | 北京嘀嘀无限科技发展有限公司 | Data processing method, device, mobile terminal and computer readable storage medium |
| CN107835296A (en) * | 2017-10-12 | 2018-03-23 | 无线生活（杭州）信息科技有限公司 | A kind of problem feedback method and device |
| CN108229980A (en) * | 2018-01-24 | 2018-06-29 | 拉扎斯网络科技（上海）有限公司 | A kind of method, apparatus and storage medium of problem feedback |
| CN108229980B (en) * | 2018-01-24 | 2021-11-23 | 拉扎斯网络科技（上海）有限公司 | Question feedback method and device and storage medium |
| CN108600823A (en) * | 2018-04-13 | 2018-09-28 | 维沃移动通信有限公司 | Video data handling procedure and mobile terminal |
| CN113221508A (en) * | 2021-06-03 | 2021-08-06 | 京东科技控股股份有限公司 | Feedback information acquisition method and device, electronic equipment and storage medium |
| CN114138398A (en) * | 2022-02-07 | 2022-03-04 | 浙江口碑网络技术有限公司 | Information feedback method and device |
| CN114138398B (en) * | 2022-02-07 | 2022-05-31 | 浙江口碑网络技术有限公司 | Information feedback method and device |
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Application publication date: 20161221 |
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