CN105959654B - A kind of service hall intelligent management system - Google Patents
A kind of service hall intelligent management system Download PDFInfo
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- CN105959654B CN105959654B CN201610552124.XA CN201610552124A CN105959654B CN 105959654 B CN105959654 B CN 105959654B CN 201610552124 A CN201610552124 A CN 201610552124A CN 105959654 B CN105959654 B CN 105959654B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/183—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N5/00—Details of television systems
- H04N5/76—Television signal recording
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Emergency Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of service hall intelligent management systems；Control unit obtains image information and acoustic information in each setting regions by image acquisition units and sound collection unit, when the decibel of the acoustic information for any one sound collection equipment acquisition that control unit obtains is higher than preset sound decibel value, the decibel of the acoustic information in above-mentioned target area was higher than in the period of preset sound decibel value by control unit, and the image information of above-mentioned image capture device acquisition and the sound of above sound acquisition equipment acquisition are sent to storage unit；If the duration that the decibel of acoustic information is higher than preset sound decibel value in target area is greater than preset time value, the acoustic information that the image information that the adjacent corresponding image capture device in two target areas in above-mentioned target area acquires and corresponding sound collection equipment acquire is sent to storage unit by control unit.
Description
Technical field
The present invention relates to intelligent Service administrative skill field more particularly to a kind of service hall intelligent management systems.
Background technique
In the more and more rapid today's society of economic development, Service Quality Management is the important of service operation management and service marketing
One of research topic.The research of the concentration of service management is generally adapted in the world in the 1970s, and China to service trade
It relaxs control and promotes service trade and be changed into competitive industry from monopoly industry.Due to service quality and cost, Customer Satisfaction
Degree, customer loyalty, customer's reservation degree, earning capacity etc. have direct or indirect relationship, are enterprise marketing effect and economy
The most important determinant of benefit, service quality research are one of the Important Problems of service management researcher concern.Therefore, each
Focus on not only increasing the satisfaction of customer, but also the development to industry to the service quality of customer user in each industry of row
Good impetus can be played.In conclusion need to design set of system, the targetedly service to employee to customer
Process and services attitude is monitored, and is realized examination and management to employee's service quality, is further ensured that the Service Quality of employee
Amount, to push the benign development of industry on the basis of guaranteeing satisfaction of the customer to service.
Summary of the invention
Technical problems based on background technology, the invention proposes a kind of service hall intelligent management systems.
Service hall intelligent management system proposed by the present invention, comprising: image acquisition units, sound collection unit, storage
Unit, time quantum, control unit；
Image acquisition units, including multiple images acquire equipment, any one image capture device is used to acquisition one and sets
Determine the image information in region；
Sound collection unit, including multiple sound collection equipments, any one sound collection equipment are used to acquisition one and set
Determine the acoustic information in region；
Storage unit, the information sent for storage control unit；
Time quantum is communicated to connect with control unit；Control unit passes through time quantum acquisition time information；
Control unit is communicated to connect with image acquisition units, sound collection unit, storage unit, time quantum；Control is single
Member obtains image information and acoustic information in each setting regions, control unit by image acquisition units and sound collection unit
Inside it is stored with preset sound decibel value；When the decibel of the acoustic information for any one sound collection equipment acquisition that control unit obtains
When higher than preset sound decibel value, the setting regions where the sound collection equipment is arranged is target area, and control unit is transferred
The image information of the corresponding image capture device acquisition in target area and the acoustic information of corresponding sound collection equipment acquisition, and
The decibel of the acoustic information in above-mentioned target area is higher than in the period of preset sound decibel value, above-mentioned image capture device
The sound of image information and above sound the acquisition equipment acquisition of acquisition is sent to storage unit；It is stored in control unit default
Time value, if the duration that the decibel of acoustic information is higher than preset sound decibel value in target area is greater than preset time value,
The image that control unit transfers image capture device acquisition corresponding with the target areas of above-mentioned target area adjacent two times is believed
Breath and the acoustic information of corresponding sound collection equipment acquisition, and image information that above-mentioned two image capture device is acquired and
The acoustic information of two sound collection equipments acquisition is sent to storage unit.
Preferably, any one image capture device is equipped with number in image acquisition units, and when control unit will be any
When the image information of a image capture device acquisition is sent to storage unit and is stored, control unit is set with above-mentioned Image Acquisition
Standby number is above-mentioned image information name.
Preferably, when the acoustic information that any one sound collection equipment acquires is sent to storage unit by control unit,
Control unit is named by above sound information of the number of above-mentioned sound collection equipment, and the corresponding sound of any one setting regions
It is identical to acquire the number of number image capture device corresponding with the setting regions of equipment.
It preferably, further include alarm unit, alarm unit and control unit communicate to connect, for the finger according to control unit
Enable alert；It is preset when the decibel of the acoustic information for any one sound collection equipment acquisition that control unit obtains is higher than
When sound decibel value, control unit sends to alarm unit and instructs.
Preferably, the alarm unit uses combined aural and visual alarm.
It preferably, further include user operation unit, user operation unit and control unit communicate to connect；User operation unit
Control unit is sent to for responding user to the inquiry request of information in storage unit, and by above-mentioned inquiry request.
It preferably, further include display unit, display unit and storage unit communicate to connect；When control unit receives user
When the inquiry request that operating unit is sent, control unit transfers the information that user in storage unit requests inquiry, and by above-mentioned letter
Breath is sent to display unit and is shown.
Preferably, the display unit includes display equipment and stereo set.
Preferably, any of described image acquisition units image capture device is all made of high-definition camera instrument.
Preferably, any of described sound collection unit sound collection equipment includes sound collector and sound inspection
Survey decibel instrument.
In the present invention, each region of service hall is divided, and distributes the region after each division an image
It acquires equipment and a sound collection equipment and facilitates relevant tube for acquiring image information and acoustic information in setting regions
Reason personnel understand and monitor to the actual conditions in region each in service hall；When the sound letter of sound collection equipment acquisition
When the decibel value of breath is more than default decibel value, show the behavior in target area there may be quarrel, to guarantee related management people
Member understands the concrete condition in above-mentioned target area, and control unit adopts the corresponding image capture device in the target area
The acoustic information of image information and the sound collection equipment acquisition of collection is sent to storage unit and is stored, at the same control unit to
Alarm unit sends instruction, and alarm unit starts to alarm according to the instruction of control unit, to remind relevant staff timely
Counter-measure is taken, guarantees order and harmonious atmosphere in service hall；And the image that control unit is sent to storage unit
Information and acoustic information are named according to the number of image capture device and sound collection equipment, are conducive in related management
When personnel check information, it is quickly found out required message file, the time of related management personnel has been saved, it is facilitated to make
Use process；Further, when decibel continues the higher time more than preset time value in target area, show that quarrelling situation holds
The continuous time is longer, and control unit is to transfer the two times adjacent corresponding image capture devices in target area of above-mentioned target area
The image information of acquisition, and above-mentioned image information is sent to storage unit and is stored, facilitate related management personnel to target
Situation in region is comprehensively understood and grasped, and is taken appropriate measures convenient for related management personnel and scheme, Jin Erchong
Code insurance demonstrate,proves the service quality of service hall, the satisfaction of customer is improved, to drive the cycle development of industry.
Detailed description of the invention
Fig. 1 is a kind of structural schematic diagram of service hall intelligent management system.
Specific embodiment
As shown in FIG. 1, FIG. 1 is a kind of service hall intelligent management systems proposed by the present invention.
Referring to Fig.1, service hall intelligent management system proposed by the present invention, comprising: image acquisition units, sound collection list
Member, storage unit, time quantum, alarm unit, user operation unit, display unit, control unit；
Image acquisition units, including multiple images acquire equipment, any one image capture device is used to acquisition one and sets
Determine the image information in region；And any of described image acquisition units image capture device is all made of high-definition camera instrument,
Clear effective acquisition can be carried out to the image information in setting regions, guaranteed the clarity of image information, facilitated related management
Personnel check image information.
Sound collection unit, including multiple sound collection equipments, any one sound collection equipment are used to acquisition one and set
Determine the acoustic information in region；And any of described sound collection unit sound collection equipment include sound collector and
Sound detection decibel instrument, sound collector are used to acquire the acoustic information in setting regions, and related management personnel is facilitated to pass through sound
Message breath understands the chat script of personnel in setting regions, grasps talk situation comprehensively；Sound detection decibel instrument is used for sound
The decibel of information measures, and is conducive to when acoustic information decibel is higher, control unit takes control program in time；
Storage unit, the information sent for storage control unit；Further, the corresponding image of any one setting regions
Acquisition equipment and sound collection equipment are equipped with number, and the corresponding image capture device of any one setting regions and sound collection
The number of equipment is identical, when the image information or sound collection equipment acquisition that control unit acquires any one image capture device
Sound when being sent to storage unit and being stored, control unit is with above-mentioned image capture device or the number of sound collection equipment
For the name of above-mentioned image information, be so conducive to at the image information and acoustic information progress classification naming in storage unit
Reason, it is convenient to check the information in storage unit in related management personnel, the lookup time of related management personnel is reduced, is simplified
The operation process of related management personnel improves control and monitoring to concrete condition in service hall, to ensure that clothes
The service quality and customer satisfaction in business hall.
Time quantum is communicated to connect with control unit；Control unit passes through time quantum acquisition time information；
Alarm unit, alarm unit and control unit communicate to connect, for issuing alarm signal according to the instruction of control unit
Breath；When the decibel of the acoustic information for any one sound collection equipment acquisition that control unit obtains is higher than preset sound decibel value
When, control unit sends to alarm unit and instructs；The alarm unit uses combined aural and visual alarm, in terms of vision and the sense of hearing two
To relevant staff to stimulate, there may be quarrel or be discord for the target area in prompting relevant staff's service hall
The case where, be conducive to relevant staff and take counte-rplan in time, guarantees the comfortable atmosphere of harmony in service hall.
User operation unit, user operation unit and control unit communicate to connect；User operation unit is for responding user
Control unit is sent to the inquiry request of information in storage unit, and by above-mentioned inquiry request.
Display unit, display unit and storage unit communicate to connect；It is sent when control unit receives user operation unit
Inquiry request when, control unit transfers user in storage unit and requests the information of inquiry, and above- mentioned information are sent to display
Unit is shown；Display unit includes display equipment and stereo set, related management personnel can be by display unit to target
Acoustic information in target area and image information are grasped in related management personnel there is a situation where being understood and being watched in region
After take appropriate measures and scheme, on the basis of carrying out effective monitoring to each region of service hall, guarantee in service hall
The service quality and attitude of employee realizes the benign development of good service in service hall.
Control unit is communicated to connect with image acquisition units, sound collection unit, storage unit, time quantum；Control is single
Member by image acquisition units and sound collection unit obtains image information and acoustic information in each setting regions, with to respectively setting
The image information and acoustic information determined in region are monitored, and preset sound decibel value is stored in control unit；When control is single
When the decibel of the acoustic information for any one sound collection equipment acquisition that member obtains is higher than preset sound decibel value, which is set
Setting regions where acquiring equipment is target area, shows that the sound intensity in above-mentioned target area is excessively high, it is understood that there may be strive
Noisy situation, to carry out recording and storage to the actual conditions in above-mentioned target area, control unit transfers above-mentioned target area
The image information of corresponding image capture device acquisition and the acoustic information of corresponding sound collection equipment acquisition, and will be above-mentioned
The decibel of acoustic information was higher than in the period of preset sound decibel value in target area, the figure of above-mentioned image capture device acquisition
It is sent to storage unit as information and above sound acquire the sound that equipment acquires, is conducive to the period excessively high to intensity of sound
Interior acoustic information and image information is stored, and facilitates related management personnel to the concrete condition occurred in above-mentioned target area
Understood and is handled；Preset time value is stored in control unit, if the decibel of acoustic information is higher than default in target area
The duration of sound decibel value be greater than preset time value, show above-mentioned the target area in quarrel duration it is longer, be into
One step is understood and is monitored to the concrete condition in target area, and control unit transfers two adjacent with above-mentioned target area
The image information of the corresponding image capture device acquisition in secondary target area and the acoustic information of corresponding sound collection equipment acquisition,
And the acoustic information of image information and the acquisition of two sound collection equipments that above-mentioned two image capture device acquires is sent to
Storage unit is conducive to store the image information and acoustic information on target area periphery, be conducive in related management people
Member is inquired and is located to relating to thing personnel to there is a situation where comprehensively being understood, facilitating related management personnel in target area
Reason is further ensured that the reliability of service hall service quality, and then guarantees the benign development of service hall service.
The foregoing is only a preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto,
Anyone skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention and its
Inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (10)
1. a kind of service hall intelligent management system characterized by comprising image acquisition units, sound collection unit, storage
Unit, time quantum, control unit；
Image acquisition units, including multiple images acquire equipment, any one image capture device is used to one setting area of acquisition
Image information in domain；
Sound collection unit, including multiple sound collection equipments, any one sound collection equipment are used to one setting area of acquisition
Acoustic information in domain；
Storage unit, the information sent for storage control unit；
Time quantum is communicated to connect with control unit；Control unit passes through time quantum acquisition time information；
Control unit is communicated to connect with image acquisition units, sound collection unit, storage unit, time quantum；Control unit is logical
It crosses image acquisition units and sound collection unit obtains image information and acoustic information in each setting regions, control unit memory
Contain preset sound decibel value；When the decibel of the acoustic information for any one sound collection equipment acquisition that control unit obtains is higher than
When preset sound decibel value, the setting regions where the sound collection equipment is arranged is target area, and control unit is transferred above-mentioned
The image information of the corresponding image capture device acquisition in target area and the acoustic information of corresponding sound collection equipment acquisition, and
The decibel of the acoustic information in above-mentioned target area is higher than in the period of preset sound decibel value, above-mentioned image capture device
The sound of image information and above sound the acquisition equipment acquisition of acquisition is sent to storage unit；It is stored in control unit default
Time value, if the duration that the decibel of acoustic information is higher than preset sound decibel value in target area is greater than preset time value,
The image that control unit transfers image capture device acquisition corresponding with the target areas of above-mentioned target area adjacent two times is believed
Breath and the acoustic information of corresponding sound collection equipment acquisition, and image information that above-mentioned two image capture device is acquired and
The acoustic information of two sound collection equipments acquisition is sent to storage unit.
2. service hall intelligent management system according to claim 1, which is characterized in that in image acquisition units any one
Image capture device is equipped with number, and deposits when the image information that any one image capture device acquires is sent to by control unit
When storage unit is stored, control unit is that above-mentioned image information is named with the number of above-mentioned image capture device.
3. service hall intelligent management system according to claim 1, which is characterized in that when control unit is by any one sound
The acoustic information of sound acquisition equipment acquisition is when being sent to storage unit, on control unit with the number of above-mentioned sound collection equipment is
State acoustic information name, and the number image corresponding with the setting regions of the corresponding sound collection equipment of any one setting regions
The number for acquiring equipment is identical.
4. service hall intelligent management system according to claim 1, which is characterized in that it further include alarm unit, alarm
Unit and control unit communicate to connect, for the instruction alert according to control unit；When what control unit obtained appoints
When the decibel of the acoustic information of one sound collection equipment acquisition is higher than preset sound decibel value, control unit is sent out to alarm unit
Send instruction.
5. service hall intelligent management system according to claim 4, which is characterized in that the alarm unit uses sound
Light crossing-signal.
6. service hall intelligent management system according to claim 1, which is characterized in that it further include user operation unit,
User operation unit and control unit communicate to connect；User operation unit is for responding inquiry of the user to information in storage unit
Request, and above-mentioned inquiry request is sent to control unit.
7. service hall intelligent management system according to claim 6, which is characterized in that it further include display unit, display
Unit and storage unit communicate to connect；When control unit receives the inquiry request of user operation unit transmission, control unit
It transfers user in storage unit and requests the information of inquiry, and above- mentioned information are sent to display unit and are shown.
8. service hall intelligent management system according to claim 7, which is characterized in that the display unit includes aobvious
Show equipment and stereo set.
9. service hall intelligent management system according to claim 1, which is characterized in that in the image acquisition units
Any one image capture device is all made of high-definition camera instrument.
10. service hall intelligent management system according to claim 1, which is characterized in that the sound collection unit
Any of sound collection equipment include sound collector and sound detection decibel instrument.
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| CN201610552124.XA CN105959654B (en) | 2016-07-13 | 2016-07-13 | A kind of service hall intelligent management system |
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| CN201610552124.XA CN105959654B (en) | 2016-07-13 | 2016-07-13 | A kind of service hall intelligent management system |
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| CN105959654B true CN105959654B (en) | 2018-12-07 |
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Families Citing this family (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106527256B (en) * | 2016-10-21 | 2019-02-19 | 昆明理工大学 | A kind of embedded system monitoring sound decibel in real time |
| CN107331158A (en) * | 2017-08-28 | 2017-11-07 | 无锡北斗星通信息科技有限公司 | A kind of on-site identification disturbs residents the method for vehicle |
| CN107331157A (en) * | 2017-08-28 | 2017-11-07 | 无锡北斗星通信息科技有限公司 | Disturb residents vehicle on-site identification system |
| CN110795587A (en) * | 2018-08-01 | 2020-02-14 | 深圳云天励飞技术有限公司 | Medical alarm early warning method, service platform and computer readable storage medium |
| CN109637063A (en) * | 2018-11-23 | 2019-04-16 | 沈新泉 | Acoustic control images security system |
| CN111986681B (en) * | 2020-08-31 | 2023-03-10 | 贵州乐诚技术有限公司 | Warehouse supervision management system |
| CN112689125B (en) * | 2020-12-18 | 2021-10-08 | 中标慧安信息技术股份有限公司 | Multi-terminal safety monitoring method and system based on Internet of things |
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Effective date of registration: 20200528 Address after: 211800 Sinpo Road, Jiangpu street, Pukou District, Nanjing, Jiangsu Province, No. 120 Patentee after: Jiangsu yunchuang Smart Business Management Co., Ltd Address before: 7, building 230000, building C4, Hefei Innovation Industrial Park, 800 Wangjiang West Road, hi tech Zone, Anhui, Hefei Patentee before: HEFEI COMPASS ELECTRONIC TECHNOLOGY Co.,Ltd. |
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