CN105897816A - User feedback information processing method, device and system - Google Patents
User feedback information processing method, device and system Download PDFInfo
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- CN105897816A CN105897816A CN201510500406.0A CN201510500406A CN105897816A CN 105897816 A CN105897816 A CN 105897816A CN 201510500406 A CN201510500406 A CN 201510500406A CN 105897816 A CN105897816 A CN 105897816A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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Abstract
An embodiment of the invention provides a user feedback information processing method, device and system. The method comprises the following steps: a server receives user identity-containing user feedback information sent by a first user feedback module; according to a stored user feedback module identity corresponding to a user identity, at least one second user feedback module, other than the first user feedback module, corresponding to the user identity in the user feedback information are determined; different user feedback modules corresponding to the same user identity are positioned on different terminals or media channels, the user feedback information is sent to the second user feedback module, and a user feedback information processing result is sent to the first user feedback module and the second user feedback module. Via adoption of a technical solution of the user feedback information processing method, device and system, a user can check the user feedback information and the processing result via any user feedback module, operation is simplified, and user experience and user engagement are improved.
Description
Technical field
The present embodiments relate to communication technical field, particularly relate to a kind of field feedback processing method,
Apparatus and system.
Background technology
Along with the development of technology, user is flooded with at one's side various is easy to user's life, study and work
Product.This product e.g. software product, the most e.g. electronic product.Along with properties of product are wanted by user
Asking more and more higher, a lot of products all provide user feedback module, user can by this user feedback module to
The problem that enterprise's feedback runs into during using product is (for ease of understanding, below by user to Enterprise Counter
The problem run into during using product of feedback is referred to as field feedback).This user feedback module can
Be enterprise for collecting the website of field feedback, or be arranged on the special use of electronic product terminal
Application-specific or the functional module etc. of third party software product of field feedback is submitted in user.Right
In the enterprise of offer product, user feedback module collection field feedback can be passed through, understand user in time
Use the situation of product, and help user to solve problem, to improve Consumer's Experience and user's viscosity.Additionally,
Enterprise can also gradually understand user's request and enhance product performance according to field feedback.Visible, how
Collect field feedback, and be that industry is extremely closed by the result of field feedback is fed back to user
The problem of note.
At present, in correlation technique, if same enterprise issues different products, enterprise will be for each product
One user feedback module is set.So, if user uses product A and the product B of same enterprise, product
The field feedback of A, needs to be fed back to enterprise by the user feedback module of product A；Product B
Field feedback, needs to be fed back to enterprise by the user feedback module of product B；Certainly, user is also only
The result of the field feedback of product A can be checked in the user feedback module of product A, can only
The result of the field feedback of product B is checked in the user feedback module of product B.The most such as
Really user needs to submit to product A and the field feedback of product B, or, check product A and product
When the field feedback of B and result, user needs constantly to switch in two user feedback modules.
Additionally, the user feedback module of general each product, need user just can log in after inputting account and password
Use.So, when user switches in two different " user feedback " functions, in addition it is also necessary to the most defeated
Enter account and password.
Generally, same user has multiple user feedback module, and these user feedback modules are in not
In same terminal (such as TV, mobile phone, panel computer etc.), these user feedback modules are likely to be in
On different media outlets (such as social network-i i-platform, JICQ etc.).As can be seen here, relevant
In technology, user checks the operation of field feedback and result in different user feedback modules
Flow process is complicated.So, need the processing method of a kind of new field feedback.
Summary of the invention
The embodiment of the present invention provides a kind of field feedback processing method, Apparatus and system, in order to solve mesh
Before check the problem that the operating process of field feedback and result is complicated.
The concrete technical scheme that the embodiment of the present invention provides is as follows:
On the one hand, the embodiment of the present invention provides a kind of field feedback processing method, and described method includes:
Server receives the field feedback containing ID that first user feedback module sends；
According to the user feedback module id that the ID preserved is corresponding, determine in described field feedback
ID corresponding in addition to described first user feedback module and quantity be at least one second use
Family feedback module；Wherein, the different user feedback module that same ID is corresponding be in different terminals or
On media outlets；
Described field feedback is sent to described second user feedback module；
Result for described field feedback is sent to described first user feedback module and institute
State the second user feedback module.
Another further aspect, the embodiment of the present invention also provides for a kind of field feedback processing means, described device bag
Include:
Receive unit, for receiving the letter of the user feedback containing ID that first user feedback module sends
Breath；
Search unit, for the user feedback module id corresponding according to the ID preserved, determine described
ID in field feedback corresponding in addition to described first user feedback module and quantity be to
The second user feedback module of few one；Wherein, at the different user feedback module that same ID is corresponding
In different terminals or media outlets；
Retransmission unit, for being sent to described second user feedback module by described field feedback；
Result transmitting element, for being sent to described first by the result for described field feedback
User feedback module and described second user feedback module.
Another further aspect, the embodiment of the present invention also provides for a kind of field feedback processing system, described system bag
Include:
First user feedback module, for the field feedback containing ID is sent to server,
So that described server is according to user feedback module id corresponding to ID preserved, determine described user
ID in feedback information corresponding in addition to described first user feedback module and quantity is at least one
The second individual user feedback module, and described field feedback is sent to described second user feedback mould
Block；And, receive the result for described field feedback that described server sends, wherein, institute
State result and be also sent to described second user feedback module by described server；Wherein, same user mark
Know corresponding different user feedback module to be on different terminals or media outlets；
Server, for receiving the letter of the user feedback containing ID that first user feedback module sends
Breath；According to the user feedback module id that the ID preserved is corresponding, determine in described field feedback
ID corresponding in addition to described first user feedback module and quantity be at least one second use
Family feedback module；Described field feedback is sent to described second user feedback module；Will be for described
The result of field feedback is sent to described first user feedback module and described second user feedback
Module；
Second user feedback module, the use that the first user feedback module come for receiving server to send sends
Family feedback information, and the result of described field feedback.
In the embodiment of the present invention, server receives the field feedback that first user feedback module sends, and
This field feedback is pushed to the second user feedback module, then by the place for this field feedback
Reason result is sent to first user feedback module and the second user feedback module, and thus, user can use at it
Any user feedback module under the mark of family checks field feedback and result.Compare correlation technique,
User when checking field feedback and the result of different product without at different user feedback moulds
Switch between block such that it is able to streamline operation, improve Consumer's Experience, improve user's viscosity.
Accompanying drawing explanation
Fig. 1 is the interface schematic diagram of user feedback module in correlation technique；
Fig. 2 is the exemplary process diagram of server-side user feedback information processing method in the embodiment of the present invention；
Fig. 3 is the exemplary stream of user feedback module end field feedback processing method in the embodiment of the present invention
Cheng Tu；
Fig. 4 is the exemplary stream of field feedback processing method in mobile phone and server in the embodiment of the present invention
Cheng Tu；
Fig. 5 is the schematic diagram of field feedback processing means in the embodiment of the present invention；
Fig. 6 is the schematic diagram of field feedback processing system in the embodiment of the present invention.
Detailed description of the invention
For making the purpose of the embodiment of the present invention, technical scheme and advantage clearer, below in conjunction with the present invention
Accompanying drawing in embodiment, is clearly and completely described the technical scheme in the embodiment of the present invention, it is clear that
Described embodiment is a part of embodiment of the present invention rather than whole embodiments.Based in the present invention
Embodiment, those of ordinary skill in the art obtained under not making creative work premise all its
His embodiment, broadly falls into the scope of protection of the invention.
In the embodiment of the present invention, each user has an ID, and each user has at least one
The use authority of individual user feedback module, for the ease of understanding which user feedback module each user uses,
Server is preserved the user feedback module id of ID and correspondence.In embodiments of the present invention, clothes
After business device receives the field feedback containing ID that first user feedback module sends, according to guarantor
The user feedback module id that the ID deposited is corresponding, determines the ID in described field feedback
Corresponding in addition to described first user feedback module and quantity is the second user feedback mould of at least one
Block, is then sent to described second user feedback module by field feedback；Afterwards, server is again by right
The result of described field feedback is sent to first user feedback module and the second user feedback module.
Thus, same user, in all user feedback modules that its ID is corresponding, all can find it in office
The field feedback of meaning user feedback module feedback, and the process knot of this field feedback can be viewed
Really.Such as, if user uses product A and product B, the ID of this user is to there being product A
User feedback module B1 of user feedback modules A 1 and product B, then, provide in the embodiment of the present invention
In technical scheme, it is sent to the user feedback of product B by server about the field feedback of product A
Module B1, then user can view the user of product A in user feedback module B1 of product B
Feedback information；After field feedback has had result, this result is sent to product by server
The user feedback modules A 1 of A and user feedback module B1 of product B.Thus, user not only can produce
The user feedback modules A 1 of product A is checked field feedback and the result of product A, it is also possible to
User feedback module B1 of product B is checked field feedback and the result of product A.Otherwise,
User can also check field feedback and the process of product B in the user feedback modules A 1 of product A
Result.As can be seen here, in the technical scheme that the embodiment of the present invention provides, user is at its any user used
In feedback module, all can check its any user feedback information submitted to and result, relative to existing skill
Art, in the technical scheme that the embodiment of the present invention provides so that user believes in the user feedback checking different product
Without switching between different user feedback modules when breath and result such that it is able to simplify operation stream
Journey, improves Consumer's Experience, improves user's viscosity.
Additionally, in correlation technique, for a product, user needs by template set in advance this product
The problem of product is described.Concrete, as it is shown in figure 1, be the interface signal of a submission field feedback
Figure.In this interface, user first passes through the theme that drop-down menu selects problem to be described to be belonged to, so
The problem under the theme that user selects that can eject in rear interface describes, and this description of user by selecting is the most correct
To complete the description using the problem run in product process.Some interface also provides for user's uploading pictures
Button, user can be by this button uploading pictures so that describing the problem with the form of picture.And, by
In above-mentioned for submitting to the template of field feedback to be previously set, user can only provide according to template
Function problem is described.So, user cannot describe problem by the way of outside the function that template provides, that
To be limited by template during user profile problem.Such as, along with the renewal of product, the problem of generation does not exists
In the theme being previously set, then user cannot select the theme belonging to problem to be described from template,
The field feedback so submitted to user orientation server necessarily can accurately not describe problem yet.The visitor of product
Clothes or technical staff etc., the most just cannot be according to can not the field feedback of accurate description problem be that user solves
Problem.In view of this, in the embodiment of the present invention, user can describe problem by mode the most freely,
Specifically, user can send the text message for describing problem to server device, it is also possible to will be used for retouching
The file (such as picture, video, audio frequency, running log etc.) stating problem is uploaded to server, due to not
Being limited by template as in correlation technique, user can be according to the mode needing selection description problem of oneself.
Thus, the embodiment of the present invention can simplify the flow process of user profile product problem so that be used for describing problem
The field feedback problem that more can accurately describe product, in order to the customer service of product or technology people
Member can according to field feedback promptly and accurately solve problem for user, thus improve field feedback
Processing speed, improve Consumer's Experience and user's viscosity.
Hereinafter, by specific embodiment, the field feedback processing method in the embodiment of the present invention is carried out in detail
Describe in detail bright.
Embodiment one
As in figure 2 it is shown, be the exemplary process diagram of field feedback processing method in the embodiment of the present invention,
The method is applicable to server end, comprises the following steps:
Step 201: server receives the user feedback containing ID that first user feedback module sends
Information.
Step 202: according to the user feedback module id that the ID preserved is corresponding, determine described user
ID in feedback information corresponding in addition to described first user feedback module and quantity is at least one
The second individual user feedback module；Wherein, the different user feedback module that same ID is corresponding is in not
In same terminal or media outlets.
Step 203: described field feedback is sent to described second user feedback module.
Step 204: the result for described field feedback is sent to described first user feedback
Module and described second user feedback module.
Wherein it is desired to explanation is that the identity of first user feedback module and the second user feedback module can be mutual
Change, i.e. server can also receive the letter of the user feedback containing ID that the second user feedback module sends
Breath, is then sent to first user feedback module by this field feedback, and by this field feedback
Result is sent to first user feedback module.In the following description, first user feedback module and
The identity of two user's feedback modules can also be exchanged, and repeats no more later.
Wherein, in one embodiment, in order to increase the extensibility of server so that server can be with
More first user feedback module interacts, and described server supports at least in following communication protocol
Kind: HTTP (HyperText Transfer Protocol, HTML (Hypertext Markup Language)), HTTPS (Hyper Text
Transfer Protocol over Secure Socket Layer, procotol), FTP (File Transfer
Protocol, file transfer protocol (FTP)), WebService, Sip (Session Initiation Protocol, session
Agreement) etc..Certainly, user can increase the communication protocol that server is supported, the present invention depending on being actually needed
This is not limited.So, server can be with slitless connection various first user feedback module, to adapt to net
The development of network technology.
Wherein, in one embodiment, as it was noted above, do not limited by template for the ease of user, can
To describe the problem run into more freely, exactly, in the embodiment of the present invention, first user feedback module
There is the function allowing user's inputting word information, and there is the merit of the file uploading various form for user
Can, wherein file format e.g. picture format, audio format or video format or document format etc..
Wherein, audio format makes user can pass through audio description problem, and video format makes user to pass through
Video presentation problem, document format makes user can pass through the description problem such as office software, notepad, makes
Obtaining user can be according to the custom of oneself and the selection needing more description problem.So, user is being facilitated
On the premise of description problem so that user can describe problem accurately, so that field feedback is more
Add the problem that can accurately describe product.Then, customer service or the technical staff of product can be anti-according to user
Feedforward information promptly and accurately solve problem for user, thus improve the processing speed of field feedback, improve
Consumer's Experience and user's viscosity.
Wherein, for the ease of first user feedback module, text message being sent to server, first user is anti-
Text message is packaged into data interchange format data by feedback module；Thus, the described user that server receives
Feedback information includes: be packaged into text message and/or the file of data interchange format data.Wherein, it is also preferred that the left
Data interchange format can be JSON form, can be reduced the number of field feedback by JSON form
According to amount, to save network traffics.Wherein, it is also preferred that the left in order to save network traffics, the file of reception is permissible
It it is compressed package.Certainly, data interchange format can also be XML format etc., and this is not limited by the present invention.
Wherein, in one embodiment, described text message and described literary composition are included when described field feedback
During part, for avoiding field feedback data volume relatively big, run into again the situations such as network state difference and make the first use
When family feedback module is difficult to once success upload user feedback information, the embodiment of the present invention provides mends the mechanism of biography,
I.e. can first be uploaded text message by first user feedback module, upload the file that data volume is bigger the most again,
So can save the time transmitting field feedback between server and first user feedback module.Therefore
This, server can first receive text message, receives file the most again, concrete, step 201 include with
Lower step:
Step A1: receive the described text message that described first user feedback module sends.
Step A2: generate and send the message identification of described text message to described first user feedback module.
Step A3: receive described file and described message identification that described first user feedback module sends.
So, server performing after step 201, can according to described message identification by described file with
Described text message correspondence stores.
Additionally, in one embodiment, server supports breakpoint transmission function.Concrete, work as user feedback
When information includes described file, before step 201, described method can also comprise the following steps:
Step B1: receive described first user feedback module send for obtain field feedback mark
Acquisition instruction；
Step B2: generate and send field feedback and identify to described first user feedback module.
After performing step B2, step 201 can perform as receiving what described first user feedback module sent
Carry described field feedback mark and at least one data block of data block identifier；Wherein, described extremely
A few data block is to obtain after same described file is split by described first user feedback module；It
After, according to field feedback mark and data block identifier, same field feedback mark will be belonged to
At least one data block one file of synthesis.
So, owing to supporting breakpoint transmission function, can be when network signal quality difference, it is allowed to first user
Feedback module resumes file from breakpoint location.Such as, file is split as 4 data blocks, when the 2nd number
After being successfully sent to server according to block, Transmission.Then set up logical at first user feedback module and server
After letter connects, first user feedback module can be according to the transmission log kept in advance, from the 3rd data block
Start to continue to server transport file.And server is according to the field feedback table in the data block sent
Show and data block identifier, can identify which field feedback is the data block of reception belong to.And will receive
Data block store.So, by breakpoint transmission, network traffics can be saved.
Wherein, in one embodiment, when field feedback includes file, if field feedback
In do not include the classification information of file, server can be by the file in field feedback according to default classification
Form store, such as when file includes picture, running log, video, can by picture, running log,
Video is respectively stored in respective file, in order to customer service or technical staff, according to above-mentioned classification searching
File.Such as, when technical staff needs to check picture, directly can find picture in Photo folder.
Certainly, the field feedback that server receives can also include that first user feedback module is in advance to file
Carry out sorted field feedback, then server is without classifying to file, it is only necessary to storage is used
File in the feedback information of family.When being embodied as, can determine by server literary composition according to actual needs
Part carries out classification or is classified file by first user feedback module, and this is not done by the embodiment of the present invention
Limit.
Wherein, in one embodiment, server device can also (this comes according to the source of field feedback
Which user feedback module source e.g. comes from, or the product that fed back of field feedback) will use
Family feedback information carries out classified statistic, in order to carries out data mining analysis and obtains the behavior characteristics of user, for
Enterprise improves the performance of user feedback module provides basic data.Or, server can also for feedback relatively
The user feedback module of many field feedbacks arranges special interface, is used for receiving this user feedback module
Send the field feedback of coming.This way it is possible to avoid this user feedback module and other user feedback modules
Seize interface resource, improve the speed of the field feedback receiving this user feedback module.
Wherein, in one embodiment, step 204 can be embodied as by broadcast or the form of PUSH,
Result for described field feedback is sent to described first user feedback module and described
Two user's feedback modules.
Wherein, in one embodiment, step 201 can be embodied as receive first user feedback module with
The field feedback containing ID that POST form sends.
To sum up, in the embodiment of the present invention, server receives the user feedback letter that first user feedback module sends
Breath, and this field feedback is pushed to the second user feedback module, then will believe for this user feedback
The result of breath is sent to first user feedback module and the second user feedback module, and thus, user is permissible
Field feedback and result is checked at its any user feedback module used.Compare correlation technique,
User when checking field feedback and the result of different product without at different user feedback moulds
Switch between block such that it is able to streamline operation, improve Consumer's Experience, improve user's viscosity.
For ease of being further appreciated by the technical scheme that the embodiment of the present invention provides, below in user feedback module
The processing method of field feedback is described in detail.
Embodiment two
As described in Figure 3, carry out at field feedback for first user feedback module end in the embodiment of the present invention
The exemplary process diagram of reason method, the method comprises the following steps:
Step 301: the field feedback containing ID is sent to service by first user feedback module
Device, so that described server is according to user feedback module id corresponding to ID preserved, determines described
ID in field feedback corresponding in addition to described first user feedback module and quantity be to
The second user feedback module of few one, and described field feedback is sent to described second user feedback
Module；Wherein, the different user feedback module that same ID is corresponding is in different terminals or media canal
On road.
Wherein, in one embodiment, first user feedback module with POST form by field feedback
It is sent to server.
Step 302: receive the result for described field feedback that described server sends, its
In, described result is also sent to described second user feedback module by described server.
Wherein, in one embodiment, as described in embodiment one, do not limited by template for the ease of user,
Can describe the problem run into more freely, exactly, described field feedback includes: be packaged into
The text message of data interchange format data and/or file.Wherein, data interchange format as described in embodiment one
Can be to be JSON form, the data volume of field feedback can be reduced by JSON form, with joint
About network traffics.Certainly, data interchange format can also be XML format etc., and this is not limited by the present invention
Fixed.
Wherein, it is also preferred that the left in order to save network traffics, the file of transmission can be compressed package.Relative to phase
Pass technology, owing to not limited by template in the embodiment of the present invention, user can arbitrarily select a user feedback
Module feeds back the field feedback of its arbitrary product used to enterprise, and such as user can be in product B
User feedback module is uploaded the field feedback of product A, it is also possible at the user feedback mould of product A
Block is uploaded the field feedback of product B, so makes the operation of user's upload user feedback information more
Convenient.
Wherein, in one embodiment, described text message and described literary composition are included when described field feedback
During part, for the ease of sending field feedback to server, save the transmission time, in the embodiment of the present invention
Set up mend pass mechanism, concrete, step 301 can perform be:
Step C1: when network state meets pre-conditioned, is sent to described service by described text message
Device, described pre-conditioned includes: network signal intensity has flow restriction less than preset strength and/or network.
Step C2: receive the message identification of the described text message that described server generates and sends.
Step C3: when network state be unsatisfactory for described pre-conditioned time, by described file and described information
Mark be sent to described server so that described server according to described message identification by described file with described
Text message correspondence stores.
Wherein, when network signal intensity is less than preset strength, illustrates that network signal quality is poor, at this time go up
Passing field feedback can be relatively slow, for ease of saving the overall time of upload user feedback information, and can be at net
First upload, when network signal intensity is less than preset strength, the text message that data volume is relatively small.
And, there is flow restriction e.g. for network, when user uses mobile 2G, 3G or 4G network,
The limited flow of user, in order to save network traffics, can first upload text message.Feed back Deng first user
Module is in the network not having network traffics to limit, such as, during WiFi, continue to upload the literary composition that data volume is bigger
Part.
Certainly, first user feedback module can also have less than preset strength and network at network signal intensity
During flow restriction, first upload text message.Then when be in network signal intensity more than or equal to preset strength,
And when being in the network without flow restriction, upper transmitting file.
Wherein, in one embodiment, first user feedback module supports breakpoint transmission function.Concrete,
Comprise the following steps:
Step D1: send and instruct to server for the acquisition obtaining field feedback mark.
Step D2: receive the field feedback mark that server sends.
Step D3: described field feedback mark and at least one data of data block identifier will be carried
Block is sent to server, and wherein, at least one data block described is that described first user feedback module is to same
Described file obtains after splitting.
So, breakpoint transmission can save network traffics.
Wherein, in one embodiment, when field feedback includes file, user feedback module can
It is then forwarded to server, example after being stored according to default classification form by the file in field feedback in advance
When including picture, running log, video such as file, user feedback module can by picture, running log,
Video is respectively stored in respective file, in order to customer service or technical staff, checks file according to classification.
During for example, it is desired to check picture, can directly search in Photo folder.
Certainly, the file in field feedback can not also be classified by first user feedback module, i.e.
First user feedback module can be carried out classification by server to file store with sending the file to server.
During enforcement, available determine according to actual needs by server file classified or fed back mould by first user
File is classified by block, and this is not limited by the embodiment of the present invention.
To sum up, first user feedback module is sent to the field feedback of server, server be sent to
Second user feedback module, then user can be looked into by first user feedback module or the second user feedback module
See field feedback and result, simplify user operation.
Embodiment three
(mould is fed back as first user below using the APP of problem equipped with user feedback mobile phone products in mobile phone
Block), and as a example by third party software product such as forum (as the second user feedback module), to this
Field feedback processing method in bright embodiment illustrates, as shown in Figure 4, for the example of the method
Property flow chart, comprises the following steps:
Wherein, the field feedback containing ID that APP sends includes text message and literary composition
Part.
Step 401:APP is when network state meets pre-conditioned, by the text envelope in field feedback
Breath is sent to server, described pre-conditioned includes: network signal intensity has less than preset strength and/or network
Flow restriction.
Step 402:APP receives the message identification of the described text message that described server generates and sends.
Step 403: server receives the described text message that APP sends.
Step 404: server generates and sends the message identification of described text message to APP.
Step 405:APP when network state be unsatisfactory for described pre-conditioned time, by field feedback
File and described message identification are sent to described server.
Step 406: server receives described file and the described message identification that described APP sends.
Step 407: server stores corresponding with described text message for described file according to described message identification.
Step 408: server, according to user feedback module id corresponding to ID preserved, determines institute
State the ID in field feedback corresponding in addition to described first user feedback module and quantity is
The the second user feedback module of at least one；Wherein, the different user feedback module that same ID is corresponding
It is on different terminals or media outlets.
Wherein, the second i.e. forum of user feedback module found.
Step 409: described field feedback is sent to described second user feedback module by server.
Step 410: the result for described field feedback is sent to APP and described by server
Second user feedback module.
In the embodiment of the present invention, server is able to receive that the field feedback that APP sends, and can will be somebody's turn to do
Field feedback and result are sent to the second user feedback module so that user can be by arbitrary use
Family feedback module checks field feedback level result, thus simplifies user and check that field feedback is i.e.
The operation of result, it is provided that Consumer's Experience and user's viscosity.
Wherein, in embodiments of the present invention, user feedback module can also is that instant communication software etc. has society
Hand over a functional module in the software of network function, in order to user can be according to the hobby of oneself and operation
Convenience selects to send the user feedback module of field feedback.
In summary, in the embodiment of the present invention, server can be unified to receive what each user feedback module sent
Field feedback, and field feedback and result are sent to other user feedbacks of same user
Module, it is achieved that unified management field feedback and result.
Embodiment four
Based on identical inventive concept, the embodiment of the present invention also provides for a kind of field feedback processing means,
Being illustrated in figure 5 the schematic diagram of this device, this device includes:
Receive unit 501, anti-for receiving the user containing ID of first user feedback module transmission
Feedforward information；
Search unit 502, for the user feedback module id corresponding according to the ID preserved, determine
ID in described field feedback corresponding in addition to described first user feedback module and quantity
The second user feedback module at least one；Wherein, the different user feedback mould that same ID is corresponding
Block is on different terminals or media outlets；
Retransmission unit 503, for being sent to described second user feedback module by described field feedback；
Result transmitting element 504, described for the result for described field feedback is sent to
First user feedback module and described second user feedback module.
Wherein, in one embodiment, described field feedback includes: be packaged into data interchange format number
According to text message and/or file.
Wherein, in one embodiment, described reception unit, specifically include:
First receives subelement, includes described text message and described file for described field feedback
Time, receive the described text message that described first user feedback module sends；
Mark generates subelement, uses to described first for generating and sending the message identification of described text message
Family feedback module；
Second receives subelement, for receiving described file and the institute that described first user feedback module sends
State message identification；
Described device also includes:
Storing sub-units, receives subelement for described second and receives containing of first user feedback module transmission
After the field feedback of ID, according to described message identification by described file and described text message
Corresponding storage.
Wherein, in one embodiment, instruction reception unit is obtained, for including institute when field feedback
When stating file, the user containing ID that described reception unit receives the transmission of first user feedback module is anti-
Before feedforward information, receive described first user feedback module send for obtain field feedback mark
Obtain instruction；
Mark processing unit, is used for generating and sending field feedback and identifies to described first user feedback mould
Block；
Described reception unit, carries described user specifically for what the described first user feedback module of reception sent
Feedback information mark and at least one data block of data block identifier；Wherein, at least one data block described
Obtain after same described file being split for described first user feedback module；
Described device also includes:
Synthesis unit, for described reception unit receive first user feedback module send containing ID
Field feedback after, according to field feedback mark and data block identifier, same use will be belonged to
At least one data block one file of synthesis of family feedback information mark.
Wherein, in one embodiment, described result transmitting element is specifically for by broadcast or PUSH
Form, is sent to described first user feedback module and institute by the result for described field feedback
State the second user feedback module.
Wherein, in one embodiment, described reception unit specifically for receive first user feedback module with
The field feedback containing ID that POST form sends.
The field feedback processing means that the embodiment of the present invention provides receives first user feedback module and sends
Field feedback, and this field feedback is pushed to the second user feedback module, then will be for
The result of this field feedback is sent to first user feedback module and the second user feedback module.By
This, user can check field feedback and process knot by any user feedback module under its ID
Really.Compare correlation technique, user when checking field feedback and the result of different product without
Switch between different user feedback modules such that it is able to streamline operation, improve Consumer's Experience, improve
User's viscosity.
Embodiment six
Based on identical inventive concept, the embodiment of the present invention also provides for a kind of field feedback processing system,
As described in Figure 6, for the schematic diagram of this system, described system includes:
First user feedback module 601, for being sent to service by the field feedback containing ID
Device, so that described server is according to user feedback module id corresponding to ID preserved, determines described
ID in field feedback corresponding in addition to described first user feedback module and quantity be to
The second user feedback module of few one, and described field feedback is sent to described second user feedback
Module；And, receive described server send the result for described field feedback, wherein,
Described result is also sent to described second user feedback module by described server；Wherein, same user
The different user feedback module of mark correspondence is on different terminals or media outlets；
Server 602, for receiving the user feedback containing ID that first user feedback module sends
Information；According to the user feedback module id that the ID preserved is corresponding, determine described field feedback
In ID corresponding in addition to described first user feedback module and quantity is at least one second
User feedback module；Described field feedback is sent to described second user feedback module；Will for institute
State the result of field feedback and be sent to described first user feedback module and described second user is anti-
Feedback module；
Second user feedback module 603, the first user feedback module come for receiving server to send sends
Field feedback, and the result of described field feedback.
About the device (system) in above-described embodiment, wherein modules has performed the concrete mode of operation
Through being described in detail in about the embodiment of the method, explanation will be not set forth in detail herein.
Device embodiment described above is only schematically, wherein said illustrates as separating component
Unit can be or may not be physically separate, and the parts shown as unit can be or also
Can not be physical location, i.e. may be located at a place, or can also be distributed on multiple NE.
Some or all of module therein can be selected according to the actual needs to realize the mesh of the present embodiment scheme
's.Those of ordinary skill in the art, in the case of not paying performing creative labour, are i.e. appreciated that and implement.
Through the above description of the embodiments, those skilled in the art is it can be understood that arrive each reality
The mode of executing can add the mode of required general hardware platform by software and realize, naturally it is also possible to by firmly
Part.Based on such understanding, the portion that prior art is contributed by technique scheme the most in other words
Dividing and can embody with the form of software product, this computer software product can be stored in computer can
Read in storage medium, such as ROM/RAM, magnetic disc, CD etc., including some instructions with so that one
Computer equipment (can be personal computer, server, or the network equipment etc.) performs each embodiment
Or the method described in some part of embodiment.
Last it is noted that above example is only in order to illustrate the technical scheme of the embodiment of the present invention, rather than
It is limited；Although the embodiment of the present invention being described in detail with reference to previous embodiment, this area
Those of ordinary skill is it is understood that the technical scheme described in foregoing embodiments still can be repaiied by it
Change, or wherein portion of techniques feature is carried out equivalent；And these amendments or replacement, do not make phase
The essence answering technical scheme departs from the spirit and scope of the embodiment of the present invention each embodiment technical scheme.
Claims (13)
1. a field feedback processing method, it is characterised in that described method includes:
Server receives the field feedback containing ID that first user feedback module sends；
According to the user feedback module id that the ID preserved is corresponding, determine in described field feedback
ID corresponding in addition to described first user feedback module and quantity be at least one second use
Family feedback module；Wherein, the different user feedback module that same ID is corresponding be in different terminals or
On media outlets；
Described field feedback is sent to described second user feedback module；
Result for described field feedback is sent to described first user feedback module and institute
State the second user feedback module.
Method the most according to claim 1, it is characterised in that described field feedback includes:
It is packaged into text message and/or the file of data interchange format data.
Method the most according to claim 2, it is characterised in that described field feedback includes institute
When stating text message and described file, described reception first user feedback module send containing ID
Field feedback, specifically includes:
Receive the described text message that described first user feedback module sends；
Generate and send the message identification of described text message to described first user feedback module；
Receive described file and described message identification that described first user feedback module sends；
After the field feedback containing ID that described reception first user feedback module sends, institute
Method of stating also includes: according to described message identification by corresponding with described text message for described file storage.
Method the most according to claim 2, it is characterised in that when field feedback includes described
During file, described reception first user feedback module send the field feedback containing ID it
Before, described method also includes:
The acquisition identified for obtaining field feedback receiving the transmission of described first user feedback module refers to
Order；
Generate and send field feedback to identify to described first user feedback module；
The field feedback containing ID that described reception first user feedback module sends, specifically wraps
Include:
Receive the transmission of described first user feedback module carries described field feedback mark and data
At least one data block of block identification；Wherein, at least one data block described is that described first user feeds back mould
Block obtains after splitting same described file；
Described, described method also includes:
According to field feedback mark and data block identifier, same field feedback mark will be belonged to
At least one data block one file of synthesis.
5. according to described method arbitrary in claim 1-4, it is characterised in that described will be for described
The result of field feedback is sent to described first user feedback module and described second user feedback
Module, specifically includes:
By broadcast or the form of PUSH, the result for described field feedback is sent to institute
State first user feedback module and described second user feedback module.
Method the most according to claim 1, it is characterised in that described reception first user feedback mould
The field feedback containing ID that block sends, specifically includes:
Receive the letter of the user feedback containing ID that first user feedback module sends with POST form
Breath.
7. a field feedback processing means, it is characterised in that described device includes:
Receive unit, for receiving the letter of the user feedback containing ID that first user feedback module sends
Breath；
Search unit, for the user feedback module id corresponding according to the ID preserved, determine described
ID in field feedback corresponding in addition to described first user feedback module and quantity be to
The second user feedback module of few one；Wherein, at the different user feedback module that same ID is corresponding
In different terminals or media outlets；
Retransmission unit, for being sent to described second user feedback module by described field feedback；
Result transmitting element, for being sent to described first by the result for described field feedback
User feedback module and described second user feedback module.
Device the most according to claim 7, it is characterised in that described field feedback includes:
It is packaged into text message and/or the file of data interchange format data.
Device the most according to claim 8, it is characterised in that described reception unit, specifically includes:
First receives subelement, includes described text message and described file for described field feedback
Time, receive the described text message that described first user feedback module sends；
Mark generates subelement, uses to described first for generating and sending the message identification of described text message
Family feedback module；
Second receives subelement, for receiving described file and the institute that described first user feedback module sends
State message identification；
Described device also includes:
Storing sub-units, receives subelement for described second and receives containing of first user feedback module transmission
After the field feedback of ID, according to described message identification by described file and described text message
Corresponding storage.
Device the most according to claim 8, it is characterised in that described device also includes:
Obtain instruction reception unit, be used for when field feedback includes described file, described reception unit
Before receiving the field feedback containing ID that first user feedback module sends, receive described the
The acquisition instruction for obtaining field feedback mark that one user feedback module sends；
Mark processing unit, is used for generating and sending field feedback and identifies to described first user feedback mould
Block；
Described reception unit, carries described user specifically for what the described first user feedback module of reception sent
Feedback information mark and at least one data block of data block identifier；Wherein, at least one data block described
Obtain after same described file being split for described first user feedback module；
Described device also includes:
Synthesis unit, for described reception unit receive first user feedback module send containing ID
Field feedback after, according to field feedback mark and data block identifier, same use will be belonged to
At least one data block one file of synthesis of family feedback information mark.
11. according to described device arbitrary in claim 7-10, it is characterised in that described result sends
Unit is specifically for by broadcast or the form of PUSH, by the result for described field feedback
It is sent to described first user feedback module and described second user feedback module.
12. devices according to claim 7, it is characterised in that described reception unit is specifically for connecing
Receive the field feedback containing ID that first user feedback module sends with POST form.
13. 1 kinds of field feedback processing systems, it is characterised in that described system includes:
First user feedback module, for the field feedback containing ID is sent to server,
So that described server is according to user feedback module id corresponding to ID preserved, determine described user
ID in feedback information corresponding in addition to described first user feedback module and quantity is at least one
The second individual user feedback module, and described field feedback is sent to described second user feedback mould
Block；And, receive the result for described field feedback that described server sends, wherein, institute
State result and be also sent to described second user feedback module by described server；Wherein, same user mark
Know corresponding different user feedback module to be on different terminals or media outlets；
Server, for receiving the letter of the user feedback containing ID that first user feedback module sends
Breath；According to the user feedback module id that the ID preserved is corresponding, determine in described field feedback
ID corresponding in addition to described first user feedback module and quantity be at least one second use
Family feedback module；Described field feedback is sent to described second user feedback module；Will be for described
The result of field feedback is sent to described first user feedback module and described second user feedback
Module；
Second user feedback module, the use that the first user feedback module come for receiving server to send sends
Family feedback information, and the result of described field feedback.
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| CN201510500406.0A CN105897816A (en) | 2015-08-13 | 2015-08-13 | User feedback information processing method, device and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510500406.0A CN105897816A (en) | 2015-08-13 | 2015-08-13 | User feedback information processing method, device and system |
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