CN105869029A - Desktop two-dimensional code based service management method and system - Google Patents
Desktop two-dimensional code based service management method and system Download PDFInfo
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Abstract
The invention provides a desktop two-dimensional code based service management method and system. The desktop two-dimensional code based service management method comprises the following steps that a service management platform comprises a plurality of service items, a merchant opens a merchant background from the service management platform and selects a service item from the service items, and/or, the service management platform configures a default service item for the merchant; a two-dimensional code is generated and fixed to a desktop, and the two-dimensional code is bound with the merchant background through a code binding device; a consumer terminal scans the two-dimensional code and selects the required service item; and the merchant provides a service according to the service item required by a consumer. According to the desktop two-dimensional code based service management method and system provided by the invention, a large amount of the service items are provided and can be selected, the management and operation costs are low, the service interaction performance is good, and the added value can be generated.
Description
Technical field
The present invention relates to Quick Response Code applied technical field, especially, relate to Service Management based on desktop Quick Response Code
Method and system.
Background technology
The Internet changes thinking and the life of the mankind, in recent years, props up using Quick Response Code as the Quick Response Code paying medium
The mode of paying has started one Quick Response Code application upsurge, and Quick Response Code is also widely used for security fields, data transmission neck
Territory and event promotion field.
Quick Response Code have comprise contain much information, appearance looks elegant and the little advantage that takes up room.In commercial management field,
Using Quick Response Code as the medium accessing business management system, after consumer scans's Quick Response Code, it is attached to commercial management
System, and then its service provided is provided in business management system, businessman according to the service selected by consumer,
Thering is provided corresponding service for consumer, particularly in food and drink and retail trade, Quick Response Code is widely used.
At catering industry, the pattern being carried out commercial management by Quick Response Code is: by Quick Response Code with ordering of trade company be
System association, is attached at dining table by Quick Response Code, consumer's Quick Response Code on smart machine scanning dining table, carries out a little
Meal operation, consumer is ordered and responds by trade company, carries out shape including to the every flow process settled accounts from ordering to
State follows up, and makes consumer know the state of its required service in time.The service management of prior art and system,
Due to industry and Cost Problems so that service item is single；Due to the poor universality of system, cause management and fortune
Battalion's cost is high；Service item is lacked the data cube computation problem with multiple terminal rooms and is made service interaction poor；Function
It is limited to simple consumption management, it is impossible to produce surcharge.
Summary of the invention
For solving in prior art service management and system presence service project is single, management and operation cost
High, service interaction is poor and can not produce the technical problem of surcharge, the present invention provides a kind of service item
Many and can select that service item, management and operation cost are low, service interaction good and can produce surcharge
Service management based on desktop Quick Response Code and system.
The service management based on desktop Quick Response Code that the present invention provides, including:
Service management platform includes multiple service item, and trade company opens trade company backstage from described service management platform,
Trade company selects service item and/or described service management platform to be that trade company's configuration is silent from the plurality of service item
Recognize service item；
Make Quick Response Code, Quick Response Code is fixed on desktop, by tying up decoding apparatus by described Quick Response Code and described trade company
Backstage carries out tying up code；
Consumer end scans Quick Response Code, the service item needed for consumer's selection；
Trade company provides service according to consumer's required service project.
According to a preferred embodiment of the present invention, described service management platform is cloud platform or its front end is
The management system of html page or be computer installation procedure or for mobile intelligent terminal software.
According to a preferred embodiment of the present invention, described trade company backstage open-minded, trade company need to be to described service pipe
Platform application account, the application of trade company through described service management platform management personnel examination & verification by after, trade company obtains
Logon rights, or, described service management platform management personnel actively open logon rights and open-minded to trade company
Trade company backstage.
According to a preferred embodiment of the present invention, the plurality of service item includes order service item, card certificate
Distribute service item, service item checked and write off by card certificate, wireless network Connection Service project, calling service man's service item,
Preferential activity notification service item, consumer's treatment level services project, research and appraisal service item, checkout clothes
Two or more in business project, game services project and data service item.
According to a preferred embodiment of the present invention, the game in described game services project includes that prize-winning class is swum
Play, compare with class game, Role Playing Game, the game of Fructus Alpiniae Oxyphyllae class, action game, shake game and body
Educate one or more in class game.
According to a preferred embodiment of the present invention, described trade company backstage includes arranging table number, ties up decoding apparatus scanning
When desktop Quick Response Code carries out tying up code operation, it is achieved Quick Response Code ties up code with table number.
According to a preferred embodiment of the present invention, multiple consumer end scan same desktop Quick Response Code, identify
After, the operation carried out respectively, the display of operating result is synchronized by the plurality of consumer end constantly.
According to a preferred embodiment of the present invention, after code is tied up on desktop Quick Response Code and table number, described trade company backstage,
Trade company carries out service item and selects operation, according to default classifying rules and table number, by table described trade company backstage
Number it is divided into a number of classification, according to the different classes of selection service item of table number.
According to a preferred embodiment of the present invention, consumer is by the service item selected by consumer end
Service state of progress upgrades in time consumer end and points out.
According to a preferred embodiment of the present invention, merchant tenninal, described merchant tenninal and described trade company are also included
Back-end data connects, and described trade company backstage receives the service item operation information of described consumer end, by institute
State the operation information that merchant tenninal display receives.
According to a preferred embodiment of the present invention, also include merchant tenninal, the service to described consumer end
The response of project operation information, is carried out by the merchant tenninal being connected with described trade company back-end data and/or is passed through
Described trade company backstage is carried out.
According to a preferred embodiment of the present invention, described consumer end's scan table Quick Response Code realizes consumer
Shop inner position.
The present invention also provides for a kind of service management system based on desktop Quick Response Code and includes service management platform, trade company
Backstage, table, tie up decoding apparatus, Quick Response Code and consumer end, described service management platform and described trade company backstage
Data cube computation, described table includes that table number, described Quick Response Code are located at described table, described in tie up decoding apparatus by described table number,
Described trade company backstage and described Quick Response Code tie up code, described consumer end scanning tie up the described Quick Response Code after code and with
Described trade company back-end data connects.
According to a preferred embodiment of the present invention, described service management platform includes multiple service item, described
Multiple service items include ordering service item, card certificate distributes service item, service item checked and write off by card certificate, wireless
Net Connection Service project, calling service man's service item, preferential activity notification service item, consumer's treatment level
Two or more in other service item, research and appraisal service item, game services project and data service item.
According to a preferred embodiment of the present invention, tying up decoding apparatus described in is smart mobile phone, panel computer or POS
Machine.
According to a preferred embodiment of the present invention, described consumer end is multiple, after code is tied up in scanning respectively
Quick Response Code, it is achieved being connected with described trade company back-end data, multiple described consumer end select service item respectively
Operation, the operation information of each described consumer end synchronizes constantly.
According to a preferred embodiment of the present invention, merchant tenninal, described merchant tenninal and described trade company are also included
Back-end data connects, and by described merchant tenninal, the operation information of described consumer end carries out response or right
The service item progress status selected by described consumer end is updated.
According to a preferred embodiment of the present invention, processing terminal, described processing terminal and described trade company are also included
Back-end data connects, and described processing terminal is printer or touch screen terminal.
The technical scheme that the present invention provides has the advantages that
1, by using the combination of service management platform and trade company backstage to design, by joining in service management platform
Putting multiple service item, trade company backstage selects service item from multiple service items, it is achieved system service project
Many and the beneficial effect of services selection can be carried out；
2, it is connected with multiple trade companies back-end datas by a service management platform, and service item can be carried out
Selection, reduce management and the operation cost of trade company；
3, designed by diversified service item, and partial service project is used in dining process and dining
After, promoting the service interaction between trade company and consumer, beneficially consumer consumes again；
4, by using service management platform that merchant information data carry out the design of integrated management, it is achieved to list
One trade company, same field trade company and the information data analysis of all trade companies, for trade company provide valuable data and
Information.
In addition to objects, features and advantages described above, the present invention also have other purpose, feature and
Advantage.Below with reference to figure, the present invention is further detailed explanation.
Accompanying drawing explanation
For the technical scheme being illustrated more clearly that in the embodiment of the present invention, required in embodiment being described below
Accompanying drawing to be used is briefly described, it should be apparent that, drawings discussed below is only some of the present invention
Embodiment, for those of ordinary skill in the art, on the premise of not paying creative work, it is also possible to
Other accompanying drawing is obtained, wherein according to these accompanying drawings:
Fig. 1 is the flow chart of steps of the service management based on desktop Quick Response Code that the present invention provides；
Fig. 2 is the structured flowchart of the service management system based on desktop Quick Response Code that the present invention provides.
Detailed description of the invention
Below in conjunction with the accompanying drawing of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete retouching
State, it is clear that described embodiment is only a part of embodiment of the present invention rather than whole embodiments.
Refer to Fig. 1, be the steps flow chart of the service management based on desktop Quick Response Code that the present invention provides
Figure.
Described service management based on Quick Response Code, including following four steps:
1, service management platform includes multiple service item, and trade company is after described service management platform opens trade company
Platform, trade company selects service item and/or described service management platform to be that trade company joins from the plurality of service item
Put default service project；
Described service management platform is to be formed by described service management platform manager exploitation, in the present embodiment,
The front end of described service management platform is html page, the specially HTML5 page, and rear end is data base,
Front end and rear end are by real-time performance data cube computation, and described html page includes multiple service item column,
By described html page, not only realize the management to service item but also realize the management of the information data to trade company.
In other cases, described service management platform can also be that cloud platform, computer installation procedure or intelligent movable are whole
End software, wherein, when described service management platform is cloud platform, the operation to the plurality of service item can be entered
Under line operation after transmit to cloud platform, merchant information data by trade company's background transfer to cloud platform, described service
Management personnel and the trade company of management platform can be from cloud platform download relevant information data.
Trade company prepares related data, applies for described service management platform or described service management platform management personnel
Open described trade company backstage, described service management platform or described service management platform management personnel data is carried out
Examination & verification, examination & verification is by rear, and trade company obtains the authority logging in described service management platform, described service management platform
Trade company backstage is opened for trade company.In other cases, opening of trade company backstage can be described service management platform
Management personnel be the open logon rights of trade company according to the data of trade company, be actively that trade company opens trade company backstage.
Described service management platform stores multiple service items, and the plurality of service item is shown in tabular form
The front end of described service management platform, the most described service management platform management personnel operate.The plurality of
Service item include ordering service item, card certificate distributes service item, service item checked and write off by card certificate, wireless network even
Connect service item, calling service man's service item, preferential activity notification service item, consumer's treatment rank clothes
Business project, research and appraisal service item, checkout service item, game services project and data service item, often
One described service item stores with modular form in the rear end of described service management platform.Described service entry of ordering
Mesh includes that consumer passes through terminal entry point meal system, carries out ordering dishes, changes dish, deletes dish and operate with dish；Described
Card certificate distributes service item and includes that consumer passes through terminal scanning and obtains the active card certificate of trade company or trade company to disappearing
Expense person directly sends active card certificate with charge free；Described card certificate is checked and write off service item and is included the card certificate of trade company scanning consumer end
Information is checked and write off；Described wireless network Connection Service project includes that consumer end produces certain with trade company and associates
After, as paid close attention to wechat public number, consumer end realizes being connected with the wireless network of trade company；Described calling service
Member's service item includes that consumer calls service man as required and provides corresponding service, as ordered dishes, add water and eating
Towel paper etc.；Described preferential activity notification service item includes that trade company sends to consumer end and is carrying out or will
Carrying out preferential alive messages, this service item can be associated with wireless network Connection Service project, i.e. trade company and consumption
Person's terminal room is connected by the wireless network of trade company, and trade company sends preferential by the connection of this wireless network to consumer end
Activity notification；Consumer's treatment level services project includes that the member's rank according to consumer and consumption preferences provide
Different services；Research and appraisal service item includes that trade company is carried out after terminating with consumption in process of consumption by consumer
Evaluate or consumer is investigated by trade company；Described checkout service item includes that trade company carries out receipt on account service；Described
Game services project includes entertaining in process of consumption for consumer, the game that described game services project includes
There are the game of prize-winning class, competition class game, Role Playing Game, the game of Fructus Alpiniae Oxyphyllae class, action game, shake one
Shaking game and sport game, wherein, trade company can select game to carry out open-minded from above-mentioned multiple game, supplies
Consumer entertainment；Described data, services project includes storing the management data of trade company and trade company being managed number
According to being analyzed.
In the present embodiment, trade company opens described trade company backstage, and described merchant management platform is described trade company
Backstage acquiescence opens partial service project, such as service item of ordering, calling service man's service item and checkout service
Project, trade company according to demand, can apply for opening other service items of described merchant management platform, and
And can apply for individually being developed and turn up service project for it by described merchant management platform management personnel.?
In the case of other, trade company opens described trade company backstage, and described trade company backstage does not include service item, needs trade company
File an application to open.
2, make Quick Response Code, Quick Response Code is fixed on desktop, by tying up decoding apparatus by described Quick Response Code with described
Trade company backstage carries out tying up code；
The two-dimension code generator that is made through of Quick Response Code generates according to certain rule, and Quick Response Code is printed on a side
Shape block, then the square block being printed with Quick Response Code is fixed on desktop, by tying up decoding apparatus, Quick Response Code is opened with trade company
Code is tied up on logical trade company backstage, it is generally the case that be that Quick Response Code and trade company's backstage network address are tied up code, meanwhile, described
Tie up decoding apparatus scanning Quick Response Code, carry out tying up code by Quick Response Code and table number, it is generally the case that table number information can be expressed
Go out positional information in shop.In the present embodiment, different table number is carried out point by trade company according to certain classifying rules
Class, and be that different classes of table number mates different service items, make different consumer experiences to different
Service item.
3, consumer end scans Quick Response Code, the service item needed for consumer's selection；
Consumer enters trade company region, selects a region to consume, namely a corresponding table, and consumer is eventually
The Quick Response Code that end scan table is fixing, in the service item that consumer end interface display trade company is provided that, trade company
The service item being provided that is the part or complete of the service item that trade company opens at described merchant management platform
Portion.
In the present embodiment, the Quick Response Code of desktop is fixed in multiple described consumer end scanning, can be in multiple institutes
State consumer end and carry out the selection of service item, such as: consumer end A, B and C all scan same simultaneously
Desktop Quick Response Code, respectively enters selection service item interface, and consumer end A can carry out operation of ordering dishes,
Consumer end B can carry out changing dish operation, and consumer end C can carry out card certificate and distribute service item behaviour
Making, the result of the operation that consumer end A, B and C are carried out respectively, equal simultaneous display is in each consumer
Terminal.
After described consumer end's scan table Quick Response Code, owing to Quick Response Code, trade company backstage and table number are tied up
Code, thus, when, after consumer scans's desktop Quick Response Code, consumer realizes determining in the position in consumption place.
The classification different table number carried out according to trade company, after described consumer end's scan table Quick Response Code, described
Consumer end shows the service item that corresponding table number is opened, and as ordered in service item, vegetable is different, dish amount
Different different with dish matter, or whether open game services project etc..
Display trade company is carried out the state of progress serviced by the interface of described consumer end, such as service item of ordering
In, the state that can show includes receiving order, vegetable prepares, vegetable makes, serves and the shape of every dish
State, and during service state change, described consumer end upgrades in time and points out accordingly, wherein, service
State of progress can show multiple described consumer end simultaneously.
The service item that consumer is carried out by trade company by described consumer end operates, and trade company can pass through trade company
Terminal carries out response can also carry out response by described trade company backstage, described trade company backstage can with computer,
POS or smart mobile phone are carrier, and described merchant tenninal can be panel computer, POS, smart mobile phone
Or wearable device.
4, trade company provides service according to consumer's required service project.
Refer to Fig. 2, be the structured flowchart of the service management system based on desktop Quick Response Code that the present invention provides.
Described service management system based on desktop Quick Response Code 1, including service management platform 11, trade company backstage
12, table 13, tie up decoding apparatus 14, Quick Response Code 15, consumer end 16, merchant tenninal 17 and processing terminal
18, described service management platform 11 includes table number with described trade company backstage 12 data cube computation, described table 13,
Described Quick Response Code 15 is located at described table 13, described in tie up decoding apparatus 14 by described table number, described trade company backstage 12
Tie up code with described Quick Response Code 15, described consumer end 16 scanning tie up the described Quick Response Code 15 after code and with institute
State trade company backstage 12 data cube computation, described merchant tenninal 17 and described trade company backstage 12 data cube computation, described
Processing terminal 18 and described trade company backstage 12 data cube computation.
The front end of described service management platform 11 is the HTML5 page, and rear end is data base, described service pipe
Platform 11 includes that multiple service item, the plurality of service item include ordering service item, card certificate distributes
Service item, card certificate check and write off service item, wireless network Connection Service project, calling service man's service item, excellent
Favour activity notification service item, consumer's treatment level services project, research and appraisal service item and data, services
Project.
Described tie up decoding apparatus 14 for scan through two-dimension code generator generate the Quick Response Code being printed on desktop,
Again Quick Response Code and described trade company backstage 12, described table number are tied up code.Described decoding apparatus 14 of tying up can be intelligence hands
Machine, panel computer or POS, in the present embodiment, described in tie up decoding apparatus 14 for POS.
Described consumer end 16 scans the described Quick Response Code 15 being fixed on desktop after tying up code, it is achieved with described
Trade company backstage 12 data cube computation, consumer selects service item to operate by described consumer end 16,
Described consumer end 16 can be multiple and scan the described Quick Response Code 15 of same table number and carry out selecting service entry
Mesh operates, and the operation that same table number is carried out by multiple described consumer end 16 synchronizes constantly, scans same
The displayable information of described consumer end 16 of described Quick Response Code 15 is consistent.
Described merchant tenninal 17 by with described trade company backstage 12 data cube computation, receive described consumer end
The operation result information of 16, the operation information that described consumer end 16 occurs carries out response and to consumer
The progress status of selected service item is updated.Described merchant tenninal 17 is POS, smart mobile phone
Or intelligence wearable device.
Described processing terminal 18 and described trade company backstage 12 data cube computation, receive the portion on described trade company backstage 12
Dividing operation information and process, described processing terminal 18 is printer or touch screen terminal, is mountable to dish
Product make-up room.
The invention have the benefit that
1, by using the combination on described service management platform 11 and described trade company backstage 12 to design, by
Described service management platform 11 configures multiple service item, and described trade company backstage 12 is selected from multiple service items
Select service item, it is achieved system service project is many and can carry out the beneficial effect of services selection；
2, by a described service management platform 11 and multiple described trade companies backstage 12 data cube computation, and
The selection of service item can be carried out, reduce management and the operation cost of trade company；
3, designed by diversified service item, and partial service project is used in dining process and dining
After, promoting the service interaction between trade company and consumer, beneficially consumer consumes again；
4, by using described service management platform 11 that merchant information data carry out the design of integrated management, real
Now to single trade company, same field trade company and the information data analysis of all trade companies, provide valuable for trade company
Data and information.
The foregoing is only embodiments of the invention, not thereby limit the scope of patent protection of the present invention, every
Utilize equivalent structure or equivalence flow process conversion that description of the invention and accompanying drawing content made, directly or indirectly use
In the technical field that other is relevant, the most in like manner it is included in the scope of patent protection of the present invention.
Claims (18)
1. a service management based on desktop Quick Response Code, it is characterised in that comprise the steps:
Service management platform includes multiple service item, and trade company opens trade company backstage from described service management platform,
Trade company selects service item and/or described service management platform to be that trade company's configuration is silent from the plurality of service item
Recognize service item；
Make Quick Response Code, Quick Response Code is fixed on desktop, by tying up decoding apparatus by described Quick Response Code and described trade company
Backstage carries out tying up code；
Consumer end scans Quick Response Code, the service item needed for consumer's selection；
Trade company provides service according to consumer's required service project.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
Described service management platform is cloud platform or management system that its front end is html page or pacifies for computer
Dress program or be mobile intelligent terminal software.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
Described trade company backstage open-minded, trade company need to be to described service management platform application account, and the application of trade company is through described
Service management platform management personnel audit by rear, and trade company obtains logon rights, or, described Service Management is put down
Platform management personnel actively open logon rights to trade company and open trade company backstage.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
The plurality of service item include ordering service item, card certificate distributes service item, service item checked and write off by card certificate,
Wireless network Connection Service project, calling service man's service item, preferential activity notification service item, consumer treat
Meet level services project, research and appraisal service item, checkout service item, game services project and data, services
Two or more in project.
Service management based on desktop Quick Response Code the most according to claim 4, it is characterised in that:
Game in described game services project includes the game of prize-winning class, compares with class game, Role Playing Game, benefit
The game of intelligence class, action game, shake game and sport game in one or more.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
Described trade company backstage includes arranging table number, ties up decoding apparatus scan table Quick Response Code when carrying out tying up code operation, it is achieved two
Dimension code ties up code with table number.
Service management based on desktop Quick Response Code the most according to claim 6, it is characterised in that:
Multiple consumer end scan same desktop Quick Response Code, after identification, the operation carried out respectively, the plurality of consumption
The display of operating result is synchronized by person's terminal constantly.
Service management based on desktop Quick Response Code the most according to claim 6, it is characterised in that:
After code is tied up on desktop Quick Response Code and table number, described trade company backstage, trade company carries out service item choosing to described trade company backstage
Select operation, according to default classifying rules and table number, table number is divided into a number of classification, according to table number
Different classes of selection service item.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
Consumer carried out consumer end by the service state of progress of the service item selected by consumer end and
Shi Gengxin also points out.
Service management based on desktop Quick Response Code the most according to claim 1, it is characterised in that:
Also including merchant tenninal, described merchant tenninal is connected with described trade company back-end data, and described trade company backstage receives institute
State the service item operation information of consumer end, the operation information received by the display of described merchant tenninal.
11. service managements based on desktop Quick Response Code according to claim 1, it is characterised in that:
Also include merchant tenninal, the service item of described consumer end operated the response of information, by with described business
The merchant tenninal that family back-end data connects is carried out and/or is carried out by described trade company backstage.
12. service managements based on desktop Quick Response Code according to claim 1, it is characterised in that: institute
State consumer end's scan table Quick Response Code and realize the shop inner position of consumer.
13. 1 kinds of service management systems based on desktop Quick Response Code, it is characterised in that: include service management platform,
Trade company backstage, table, tie up decoding apparatus, Quick Response Code and consumer end, described service management platform and described trade company
Back-end data connect, described table includes that table number, described Quick Response Code are located at described table, described in tie up decoding apparatus by described
Table number, described trade company backstage and described Quick Response Code tie up code, and the described two dimension after code is tied up in described consumer end scanning
Code and be connected with described trade company back-end data.
14. service management systems based on desktop Quick Response Code according to claim 13, it is characterised in that:
Described service management platform includes that multiple service item, the plurality of service item include order service item, card
Certificate distributes service item, service item checked and write off by card certificate, wireless network Connection Service project, calling service man's service entry
Mesh, preferential activity notification service item, consumer's treatment level services project, research and appraisal service item, trip
Two or more in play service item and data service item.
15. service management systems based on desktop Quick Response Code according to claim 13, it is characterised in that:
Described decoding apparatus of tying up is smart mobile phone, panel computer or POS.
16. service management systems based on desktop Quick Response Code according to claim 13, it is characterised in that:
Described consumer end is multiple, the Quick Response Code after code is tied up in scanning respectively, it is achieved with back-end data company of described trade company
Connecing, multiple described consumer end select service item to operate respectively, the operation letter of each described consumer end
Breath synchronizes constantly.
17. service management systems based on desktop Quick Response Code according to claim 13, it is characterised in that:
Also including merchant tenninal, described merchant tenninal is connected, by described merchant tenninal pair with described trade company back-end data
The operation information of described consumer end carries out response or to the service entry selected by described consumer end
Mesh progress status is updated.
18. service management systems based on Quick Response Code according to claim 13, it is characterised in that: also
Including processing terminal, described processing terminal is connected with described trade company back-end data, and described processing terminal is printer
Or touch screen terminal.
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| CN201610171566.XA CN105869029A (en) | 2016-03-24 | 2016-03-24 | Desktop two-dimensional code based service management method and system |
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| CN201610171566.XA CN105869029A (en) | 2016-03-24 | 2016-03-24 | Desktop two-dimensional code based service management method and system |
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| CN105869029A true CN105869029A (en) | 2016-08-17 |
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