CN105512790A - Integrated operation and maintenance management system - Google Patents
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Abstract
The invention discloses an integrated operation and maintenance management system, which includes an IT operation and maintenance management service module, an IT operation and maintenance management event processing module, an IT operation and maintenance management problem processing module, an IT operation and maintenance management change and release processing module, an IT operation and maintenance management configuration management module, an IT infrastructure monitoring module, an IT application monitoring module, a service monitoring module, a data acquisition interface, a data processing module, a report engine module and a display module. The integrated operation and maintenance management system of the invention can reduce the network operating cost, improve the system performance, and ensure efficient, safe and stable operation of the network.
Description
Technical field
The invention belongs to IT data center operation management technology, particularly relate to a kind of integrated operation management system.
Background technology
In recent years, along with the propelling of IT application in enterprise, the de-velopment and innovation of IT technology, the dependence of people to IT system is more and more higher.Take financial industry as the IT system of the marquee account of representative, especially its online key business IT application system rigid demand to operation management maintains sustained and rapid growth, to ensure that its key service system can continue for 7*24 hour, stable operation incessantly.Current, the data center of many financial industry adopts cloud computing design, and the IT system operation platform ubiquity of financial industry and affect the efficiency of enterprise IT service and the series of problems of quality at present.
Operation management demand in financial data center urgently meets.The informationization of each link such as business processing, management and monitoring, ecommerce of data center all reaches higher level, and the various system softwares applied on this basis also become the pith supporting the operation of each financial institution, therefore the importance of IT maintenance work shows especially.But the overall O&M of IT data center is still in blank at home at present, and there is the tight demand of reality in financial field data center to operation management integrated outsourcing.
But the cloud computing trend of data center is IT operation management to bring challenges.Along with the development of cloud computing technology, cloud computing technology starts to be used for building data center by financial industry, content due to cloud computation data center trustship is computing power and IT availability, whole Governance framework and flow process are all different from traditional mode, and this proposes very large challenge to integrated operation management.
After all along with the expansion of customer service, the requirement of system level of service is improved, distributed, centered by resource, dispersion traditional monitoring mode seem unable to do what one wishes, there is various bottleneck, as large in operation maintenance personnel work load, fault discovery not in time, supervisory system imperfection, flow processing imperfection, not have to set up concentrated incident management platform etc.For financial field, the information departments of financial industry all wish that the IT system of oneself can run without interruption for 5x8 or 7x24 hour, thus guarantee that the operation system that it carries normally uses, but the financial company of 80% does not have the product of application continuum O&M.Therefore a set of " integrated O&M " technology that can adapt to cloud computing of user's exigence solves the problems referred to above.
Summary of the invention
In order to solve the above-mentioned problems in the prior art, the object of this invention is to provide integrated operation management system, it can reduce network operation cost, improve system performance, guarantees that the network operation is efficient, safely, stablizes.
To achieve these goals, the technical solution used in the present invention is: integrated operation management system comprises with lower module:
IT operation management service module, it is for carrying out Single Point of Contact (SPOC) with user side, the relevant issues of answer user side and demand;
IT operation management event processing module, it is for responding with the potential event that may have influence on system cloud gray model to the event having influence on system cloud gray model, and recovery system runs, but does not go into seriously the basic reason of generation event;
IT operation management issue handling module, it is for eliminating the profound root and basic reason that cause event;
IT operation management change and release processing module, it comprises change management module and release management module; Change management module is used for needing the change implemented to carry out management and control to infrastructure or service, makes change obtain monitoring and the approval of procedure; The problem of all technology and non-technical aspect in release management module in charge process change project, it adopts the method for project management to implement the change in IT service;
IT operation management Configuration Manager, it is for identifying, monitoring, control, safeguard all assembly and the configuration item that belong to IT infrastructure, and effective management and control verification renewal is carried out to configuration item and version thereof, thus set up and safeguard the logical model that IT infrastructure and IT serve, also for other ITIL flow processs provide the information about IT infrastructure and IT service;
IT infrastructure monitoring module, it is for carrying out Real-time Collection to the exception of the network equipment, memory device, operating system and performance data, and send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for form Platform Analysis simultaneously;
IT application monitoring module, it is for carrying out Real-time Collection to the exception of database and application service and performance data, send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for Report Engine module analysis simultaneously;
Business monitoring module, it, for according to concrete business demand, to its operational indicator through row monitoring in real time, and according to monitoring rules, is reported to the police when operational indicator reaches or exceed predetermined value;
Data acquisition interface, its for will monitor and other data acquisitions in system database;
Data acquisition interface module directly can carry out the extraction of related data from the database of origin system, supports multiple relevant database; Also non-relational data source is supported, as data, Xml in file layout; Also support genuine data-interface, as remedyapi interface, NetcoolGateway etc.; The data integration of primary communications interface mode can also be supported, as Webservice, MQSeries.Data extraction module can support the collection of market main flow device data very well.The data-interface of concrete support is as follows:
Support multiple relevant database, as Oracle, SQLServer, DB2, Sybase, Informix;
Support non-relational data source, as data, Xml, MQSeries in file layout;
Support that genuine data-interface is as BMCremedyapi interface, NetcoolGateway;
The data-interface of support standard, provides the customization of interface routine and the access of third party's routine interface, as web Service interface, and Socket interface, MQ interface, RMI etc.
Data processing module, according to concrete client traffic, it requires that the raw data to gathering carries out combing integration, forming that system business is relevant can direct applied data layout;
Data-interface adopts three-tier architecture as the core component module of door product, raw data interfaces layer, data processing conformable layer, data access operation layer, its framework core is ETL module, raw data is extracted, carry out process conversion according to certain rule specification, be finally stored in the database of unified data layout.
Data processing module carries out unified standard to raw data, and the different conversion requirements of user can be met, different conversion process modes can be made to dissimilar data, and can according to the setting of systematic parameter, the data type allowing user carry out self-defined regulating rotary to change, the performance requirement of form and conversion, to make data processing reach optimum state, meet consumers' demand.
In storage mode, support several data location mode.The databases such as such as xml file, excel file, Mssqlserver, make user have more selection.
Report Engine module, it extracts original data according to form theme from system database, and according to the form algorithm defined, automatically calculates; In the process extracting form theme and algorithm computing, Report Engine is according to defining various parameter, the computing needed for realization; For the output format of form, in the output interface of Report Engine, the statement form that definition requires; When user side needs printing reports, the form of Report Engine needed for the format print of definition; Meanwhile, if when user side needs to change the pattern of form, it redefines very immediately, flexibly, to meet the various demands of user side;
Represent module, it is according to concrete business need, the critical index of business and IT O&M overall operation situation is shown.
Adopt above technical scheme, the monitor control index of versatility, alarm event, system topological and operation management system can well show by integrated operation management system of the present invention.Can develop according to the individual demand of client.In representing, multiple front-end technology can be adopted, as HTML5, Flash, AJAX, jQuery etc., there is provided webpage represent form, Flash cartoon interface represent form, based on 3D engine three-dimensional modeling represent form, can independent development customize completely, and can be good at browser, or even represent in mobile terminal device.Can be the webpage representation that different user groups or user provide personalized, carry out interaction with user, for user's point selection is provided convenience, select to represent content just like assorted cold dishes, convenient and swift.The content that user selectively can select needs to represent on door according to the hobby of oneself, instead of the machine-made page of user.System manager can the overall business page module of additions and deletions flexibly content, also can adjust the display module content of each business page flexibly, represents in business the joining property flexibly that the page reaches certain.
In sum, integrated operation management system of the present invention can reduce network operation cost, improve system performance, guarantees that the network operation is efficient, safely, stablizes.
Accompanying drawing explanation
Fig. 1 is the theory structure schematic diagram of integrated operation management system of the present invention;
Fig. 2 is the workflow schematic diagram of IT operation management event processing module;
Fig. 3 is the workflow schematic diagram of IT operation management issue handling module.
Embodiment
For making the object, technical solutions and advantages of the present invention clearly understand, below in conjunction with instantiation, the present invention is described in more detail.Should be appreciated that, these describe just exemplary, and do not really want to limit the scope of the invention.In addition, in the following description, the description to known features and technology is eliminated, to avoid unnecessarily obscuring concept of the present invention.
embodiment one:
As shown in Figure 1 to Figure 3: integrated operation management system comprises with lower module:
IT operation management service module, it is for carrying out Single Point of Contact (SPOC) with user side, the relevant issues of answer user side and demand;
IT operation management event processing module, it is for responding with the potential event that may have influence on system cloud gray model to the event having influence on system cloud gray model, and recovery system runs, but does not go into seriously the basic reason of generation event;
As shown in Figure 2, the course of work of IT operation management event processing module comprises the reception of event and record, the analysis of event and preliminary support, services request, investigation and diagnosis, solution and recovery, event closing module, upgrading/tracking/process monitoring; The analysis of the reception of described event and record, event and preliminary supports, services request, investigation and diagnosis, solution and recovery, event closing module sequential start communication work, and the analysis of the reception of described event and record, event and preliminary support, services request, investigation and diagnosis, solution and recovery, event closedown all with upgrade/follow the tracks of/process monitoring can two-way startup communication work.
IT operation management issue handling module, it is for eliminating the profound root and basic reason that cause event;
As shown in Figure 3, the course of work of IT operation management issue handling module comprises problem identification/record, the classification of problem, the investigation/diagnosis of problem, the solution/closedown of problem, Wrong control, issue track/monitoring, solution/the closedown of the classification of described problem identification/record, problem, the investigation/diagnosis of problem, problem all and issue track/monitoring can two-way startup communication work, start Wrong control communication work after the solution/closing flow path of problem.
IT operation management change and release processing module, it comprises change management module and release management module; Change management module is used for needing the change implemented to carry out management and control to infrastructure or service, makes change obtain monitoring and the approval of procedure; The problem of all technology and non-technical aspect in release management module in charge process change project, it adopts the method for project management to implement the change in IT service;
IT operation management Configuration Manager, it is for identifying, monitoring, control, safeguard all assembly and the configuration item that belong to IT infrastructure, and effective management and control verification renewal is carried out to configuration item and version thereof, thus set up and safeguard the logical model that IT infrastructure and IT serve, also for other ITIL flow processs provide the information about IT infrastructure and IT service; IT operation management Configuration Manager is by identifying, monitoring, control, safeguard all assemblies belonging to IT infrastructure----configuration item (Cls) also carries out effective management and control verification renewal to configuration item and version thereof, thus set up and safeguard IT infrastructure and IT service logical model so that for other ITIL flow processs provide about IT infrastructure and IT service information.
IT infrastructure monitoring module, it is for carrying out Real-time Collection to the exception of the network equipment, memory device, operating system and performance data, and send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for form Platform Analysis simultaneously; IT infrastructure monitoring module with the monitoring of important IT basic resource for object, comprise the standard objects such as system host, network, storage carry out monitoring KPI index data sampling and processing, report to the police and represent.
IT application monitoring module, it is for carrying out Real-time Collection to the exception of database and application service and performance data, send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for Report Engine module analysis simultaneously;
IT application monitoring module is applied as monitored object with important system, comprise the standard objects such as operating system, database, middleware carry out monitoring KPI index data sampling and processing, report to the police and represent.
Business monitoring module, it, for according to concrete business demand, to its operational indicator through row monitoring in real time, and according to monitoring rules, is reported to the police when operational indicator reaches or exceed predetermined value;
Business monitoring module with the operation system of client for monitored object, different and different according to the business of client, comprise business datum database data, business diary and other isotactics determine object carry out monitoring KPI index data sampling and processing, report to the police and represent.
Data acquisition interface, its for will monitor and other data acquisitions in system database;
Data acquisition interface module directly can carry out the extraction of related data from the database of origin system, supports multiple relevant database; Also non-relational data source is supported, as data, Xml in file layout; Also support genuine data-interface, as remedyapi interface, NetcoolGateway etc.; The data integration of primary communications interface mode can also be supported, as Webservice, MQSeries.Data extraction module can support the collection of market main flow device data very well.The data-interface of concrete support is as follows:
Support multiple relevant database, as Oracle, SQLServer, DB2, Sybase, Informix;
Support non-relational data source, as data, Xml, MQSeries in file layout;
Support that genuine data-interface is as BMCremedyapi interface, NetcoolGateway;
The data-interface of support standard, provides the customization of interface routine and the access of third party's routine interface, as web Service interface, and Socket interface, MQ interface, RMI etc.
Data processing module, according to concrete client traffic, it requires that the raw data to gathering carries out combing integration, forming that system business is relevant can direct applied data layout;
Data-interface adopts three-tier architecture as the core component module of door product, raw data interfaces layer, data processing conformable layer, data access operation layer, its framework core is ETL module, raw data is extracted, carry out process conversion according to certain rule specification, be finally stored in the database of unified data layout.
Data processing module carries out unified standard to raw data, and the different conversion requirements of user can be met, different conversion process modes can be made to dissimilar data, and can according to the setting of systematic parameter, the data type allowing user carry out self-defined regulating rotary to change, the performance requirement of form and conversion, to make data processing reach optimum state, meet consumers' demand.
In storage mode, support several data location mode.The databases such as such as xml file, excel file, Mssqlserver, make user have more selection.
Report Engine module, it extracts original data according to form theme from system database, and according to the form algorithm defined, automatically calculates; In the process extracting form theme and algorithm computing, Report Engine is according to defining various parameter, the computing needed for realization; For the output format of form, in the output interface of Report Engine, the statement form that definition requires; When user side needs printing reports, the form of Report Engine needed for the format print of definition; Meanwhile, if when user side needs to change the pattern of form, it redefines very immediately, flexibly, to meet the various demands of user side;
Report Engine module in charge integrate dispersion data source, set up report data warehouse, robotization form processing processing procedure, support the form producing set form, comprise the automatic generation of the day/week/month operational report that above-mentioned all demands are correlated with, support excel/word/pdf multiple format.Support to show the inquiry of historical data and trend, support Reporting Customization function, by the dilatory combination of field, directly write the modes such as SQL, make self-defined report neatly.
Represent module, it is according to concrete business need, the critical index of business and IT O&M overall operation situation is shown.
Represent module to rely on based on integrated operation/maintenance data warehouse.The monitor control index of versatility, alarm event, system topological and operation management system well can be shown.
Meanwhile, for the autonomous customized page of door, based on integrated operation/maintenance data warehouse, have can develop according to the individual demand of client completely.In representing, we can adopt multiple front-end technology, as HTML5, Flash, AJAX, jQuery etc., there is provided webpage represent form, Flash cartoon interface represent form, based on 3D engine three-dimensional modeling represent form, can independent development customize completely, and can be good at browser, or even represent in mobile terminal device.
Represent door by modular design, can be the webpage representation that different user groups or user provide personalized, carry out interaction with user, for user's point selection is provided convenience, select to represent content just like assorted cold dishes, convenient and swift.The content that user selectively can select needs to represent on door according to the hobby of oneself, instead of the machine-made page of user.
System manager can the overall business page module of additions and deletions flexibly content, also can adjust the display module content of each business page flexibly, represents in business the joining property flexibly that the page reaches certain.
Should be understood that, above-mentioned embodiment of the present invention only for exemplary illustration or explain principle of the present invention, and is not construed as limiting the invention.Therefore, any amendment made when not departing from thought of the present invention and scope, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.In addition, claims of the present invention be intended to contain fall into claims scope and border or this scope and border equivalents in whole change and amendment.
Claims (1)
1. integrated operation management system, is characterized in that, it comprises with lower module:
IT operation management service module, it is for carrying out Single Point of Contact (SPOC) with user side, the relevant issues of answer user side and demand;
IT operation management event processing module, it is for responding with the potential event that may have influence on system cloud gray model to the event having influence on system cloud gray model, and recovery system runs, but does not go into seriously the basic reason of generation event;
IT operation management issue handling module, it is for eliminating the profound root and basic reason that cause event;
IT operation management change and release processing module, it comprises change management module and release management module; Change management module is used for needing the change implemented to carry out management and control to infrastructure or service, makes change obtain monitoring and the approval of procedure; The problem of all technology and non-technical aspect in release management module in charge process change project, it adopts the method for project management to implement the change in IT service;
IT operation management Configuration Manager, it is for identifying, monitoring, control, safeguard all assembly and the configuration item that belong to IT infrastructure, and effective management and control verification renewal is carried out to configuration item and version thereof, thus set up and safeguard the logical model that IT infrastructure and IT serve, also for other ITIL flow processs provide the information about IT infrastructure and IT service;
IT infrastructure monitoring module, it is for carrying out Real-time Collection to the exception of the network equipment, memory device, operating system and performance data, and send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for form Platform Analysis simultaneously;
IT application monitoring module, it is for carrying out Real-time Collection to the exception of database and application service and performance data, send data to unified event-monitoring management platform, technician is presented to after filtering screening, every critical data timed collection is preserved, for Report Engine module analysis simultaneously;
Business monitoring module, it, for according to concrete business demand, to its operational indicator through row monitoring in real time, and according to monitoring rules, is reported to the police when operational indicator reaches or exceed predetermined value;
Data acquisition interface, its for will monitor and other data acquisitions in system database;
Data processing module, according to concrete client traffic, it requires that the raw data to gathering carries out combing integration, forming that system business is relevant can direct applied data layout;
Report Engine module, it extracts original data according to form theme from system database, and according to the form algorithm defined, automatically calculates; In the process extracting form theme and algorithm computing, Report Engine is according to defining various parameter, the computing needed for realization; For the output format of form, in the output interface of Report Engine, the statement form that definition requires; When user side needs printing reports, the form of Report Engine needed for the format print of definition; Meanwhile, if when user side needs to change the pattern of form, it redefines very immediately, flexibly, to meet the various demands of user side;
Represent module, it is according to concrete business need, the critical index of business and IT O&M overall operation situation is shown.
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