CN105306754A - Method for transferring parameter in speech communication process of mobile phone - Google Patents
Method for transferring parameter in speech communication process of mobile phone Download PDFInfo
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- CN105306754A CN105306754A CN201510815848.4A CN201510815848A CN105306754A CN 105306754 A CN105306754 A CN 105306754A CN 201510815848 A CN201510815848 A CN 201510815848A CN 105306754 A CN105306754 A CN 105306754A
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Abstract
The invention discloses a method for transferring a parameter in a speech communication process of a mobile phone. The method comprises the following steps that S1 a corresponding relation between the parameter and a business seat is predetermined in a background database of a back-end IVR (Interactive Voice Response); S2 a mobile phone end obtains a to-be-called number and a to-be-input parameter, the to-be-called number, a separator and the to-be-input parameter form a fixed number according to the order, and the fixed number is dialed to the back-end IVR to carry out voice call; and S3 the back-end IVR parses the information of the to-be-input parameter from the fixed number and forwards the call to the business seat corresponding to the to-be-input parameter. According to the method, through a calling way for adding the separator and the parameter at the back of a called number, when a user runs an APP of the mobile phone, the user quickly enters the corresponding business seat, so that the time for voice interaction is reduced, the user operation is facilitated, the manual intervention is not needed, and the efficiency for calling through the mobile phone is improved.
Description
Technical field
The present invention relates to a kind of method of Transfer Parameters in mobile phone speech communication process.
Background technology
Current most of call center system has IVR (interactive voice answering) menu to carry out Voice Navigation, but navigation menu is more sometimes, and user's select time is longer.In current mobile phone A PP (application program) application, most people's custom completes operations at mobile phone A PP interface, if needs are by APP also wishes to be transferred to required service position with settling at one go during service calls contact customer service, or linked by mobile phone and be directly transferred to required service position, but in prior art not correlation technique realize this function.
In the application scenarios of prior art, 400 numbers can be pointed out in a lot of website, then write later and turn extension number, so that under 400 unified numbers, are connected to the platform of subsystems, as " 4008201234 turn 12345 " by extension number.These check webpage user by computer, can not have problems when calling again, but view when these numbers are dialed at mobile phone A PP end or mobile phone web pages again and just become inconvenient, because need user to switch back and forth between dialing interface and mobile phone A PP interface, and this mode switched back and forth is easy to cause user to misremember number and dial mistake number.
In addition, under the trend of mobile Internet, major applications all advances in APP mode, when needing contact customer service in the process using APP, need to click service calls, then get back to traditional mode, under the prompting of Voice Navigation, constantly answering Voice Navigation and carrying out switching back and forth between button operation, this mode inconvenience very.
Summary of the invention
The technical problem to be solved in the present invention is the defect that cannot realize being transferred to settling at one go required service position in order to overcome mobile phone in prior art, provides a kind of method of Transfer Parameters in mobile phone speech communication process.
The present invention solves above-mentioned technical problem by following technical proposals:
The invention provides a kind of method of Transfer Parameters in mobile phone speech communication process, its feature is, comprises the following steps:
S
1, corresponding relation in the background data base of rear end IVR between parameter preset and service position;
S
2, mobile phone terminal obtains number to be called and parameter to be entered, and described number to be called, a list separator and described parameter to be entered are formed a fixed number according to sequencing, and IVR dials described fixed number and carries out audio call to the back-end;
S
3, rear end IVR parses the information of described parameter to be entered from described fixed number, and by call diversion to the service position corresponding with described parameter to be entered.
Preferably, step S
2and S
3between also comprise:
S
21, rear end IVR judges whether the number received in a first time period has parameter information, if not, then plays normal voice menu, then process ends, if so, then obtains a parameter every one second time period, until after obtaining whole parameters to be entered, perform step S
3.
Preferably, described list separator is comma.
Preferably, the span of described first time period is 4-6s, and the span of described second time period is 1-1.4s.
Positive progressive effect of the present invention is: it is frequent mutual that the present invention simplifies between Voice Navigation and button operation, by while place calls number by corresponding Parameter transfer to backstage call center, thus can directly be transferred to the service position corresponding with parameter, the present invention by adding the method for calling of separator and parameter after called number, corresponding service position is entered fast when making user run mobile phone A PP, and reduce the time of interactive voice, be convenient for users to operate, and without the need to manual intervention, improve the efficiency of handset call.
Accompanying drawing explanation
Fig. 1 is the flow chart of the method for Transfer Parameters in mobile phone speech communication process of preferred embodiment of the present invention.
Embodiment
Mode below by embodiment further illustrates the present invention, but does not therefore limit the present invention among described scope of embodiments.
As shown in Figure 1, the method for Transfer Parameters in mobile phone speech communication process of the present invention comprises the following steps:
Step 101, corresponding relation in the background data base of rear end IVR between parameter preset and service position;
Step 102, mobile phone terminal obtain number to be called and parameter to be entered, and described number to be called, a list separator and described parameter to be entered are formed a fixed number according to sequencing, and IVR dials described fixed number and carries out audio call to the back-end; In the present invention, list separator is specifically as follows comma, namely forms the fixed number of " number+comma to be called+parameter to be entered ";
Step 103, rear end IVR judge whether the number received in a first time period has parameter information, if not, then play normal voice menu, then process ends, if, then obtain a parameter every one second time period, until after obtaining whole parameters to be entered, perform step 104;
Preferably, described first time period is that 5s, the 5s time is for waiting for the duration (waiting time of the system default list separator of operator is 2s) of list separator and receiving the time of first parameter; If receive first parameter information in 5s, then show that this calling is the calling having parameter, follow-up proceeding is waited for, it is concrete that namely each second time period obtains a parameter, wherein preferably, described second time period is 1.2s, until wait timeout, then illustrates and now obtains whole parameters to be entered.
Step 104, rear end IVR parse the information of described parameter to be entered from described fixed number, and by call diversion to the service position corresponding with described parameter to be entered.
In the present invention, can arrange, as being set to two the position progress row of parameter, then can distinguish 99 kinds of scenes, wherein " 00 " can represent particular meaning, and representative does not receive parameter information, now directly adopt the voice menu of standard, so also fault-tolerant processing has been carried out to system.Other parameter, then each parameter represents a kind of business, namely corresponds to one group of service position.
Although the foregoing describe the specific embodiment of the present invention, it will be understood by those of skill in the art that these only illustrate, protection scope of the present invention is defined by the appended claims.Those skilled in the art, under the prerequisite not deviating from principle of the present invention and essence, can make various changes or modifications to these execution modes, but these change and amendment all falls into protection scope of the present invention.
Claims (4)
1. the method for Transfer Parameters in mobile phone speech communication process, is characterized in that, comprise the following steps:
S
1, corresponding relation in the background data base of rear end IVR between parameter preset and service position;
S
2, mobile phone terminal obtains number to be called and parameter to be entered, and described number to be called, a list separator and described parameter to be entered are formed a fixed number according to sequencing, and IVR dials described fixed number and carries out audio call to the back-end;
S
3, rear end IVR parses the information of described parameter to be entered from described fixed number, and by call diversion to the service position corresponding with described parameter to be entered.
2. the method for Transfer Parameters in mobile phone speech communication process as claimed in claim 1, is characterized in that, step S
2and S
3between also comprise:
S
21, rear end IVR judges whether the number received in a first time period has parameter information, if not, then plays normal voice menu, then process ends, if so, then obtains a parameter every one second time period, until after obtaining whole parameters to be entered, perform step S
3.
3. the method for Transfer Parameters in mobile phone speech communication process as claimed in claim 1, it is characterized in that, described list separator is comma.
4. the method for Transfer Parameters in mobile phone speech communication process as claimed in claim 2, it is characterized in that, the span of described first time period is 4-6s, and the span of described second time period is 1-1.4s.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510815848.4A CN105306754A (en) | 2015-11-20 | 2015-11-20 | Method for transferring parameter in speech communication process of mobile phone |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510815848.4A CN105306754A (en) | 2015-11-20 | 2015-11-20 | Method for transferring parameter in speech communication process of mobile phone |
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| Publication Number | Publication Date |
|---|---|
| CN105306754A true CN105306754A (en) | 2016-02-03 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510815848.4A Pending CN105306754A (en) | 2015-11-20 | 2015-11-20 | Method for transferring parameter in speech communication process of mobile phone |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040121814A1 (en) * | 2002-12-20 | 2004-06-24 | International Business Machines Corporation | Navigation of interactive voice response application using a wireless communications device graphical user interface |
| CN102811278A (en) * | 2011-06-01 | 2012-12-05 | 上海画麟阁网络科技有限公司 | Method for connecting telephone sound menu leaf node by mobile phone in one-click manner |
| CN103327178A (en) * | 2013-05-30 | 2013-09-25 | 广州市动景计算机科技有限公司 | Method and device for automatic dialing of extension telephones in page |
| CN103428377A (en) * | 2013-08-08 | 2013-12-04 | 郑圣培 | Visible IVR (Interactive Voice Response) implementation method and system |
-
2015
- 2015-11-20 CN CN201510815848.4A patent/CN105306754A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040121814A1 (en) * | 2002-12-20 | 2004-06-24 | International Business Machines Corporation | Navigation of interactive voice response application using a wireless communications device graphical user interface |
| CN102811278A (en) * | 2011-06-01 | 2012-12-05 | 上海画麟阁网络科技有限公司 | Method for connecting telephone sound menu leaf node by mobile phone in one-click manner |
| CN103327178A (en) * | 2013-05-30 | 2013-09-25 | 广州市动景计算机科技有限公司 | Method and device for automatic dialing of extension telephones in page |
| CN103428377A (en) * | 2013-08-08 | 2013-12-04 | 郑圣培 | Visible IVR (Interactive Voice Response) implementation method and system |
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Application publication date: 20160203 |