CN105139220A - Entity credit assessment system based on big data - Google Patents
Entity credit assessment system based on big data Download PDFInfo
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- CN105139220A CN105139220A CN201510648008.3A CN201510648008A CN105139220A CN 105139220 A CN105139220 A CN 105139220A CN 201510648008 A CN201510648008 A CN 201510648008A CN 105139220 A CN105139220 A CN 105139220A
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Abstract
The invention relates to an entity credit assessment system based on big data. The system comprises an intelligent telephone investigation module. The intelligent telephone investigation module comprises an authority role management module, a user management module, a telephone investigation flow module and a recording and retrieval module. The authority role management module is used for authority grouping, function classification arrangement, role classification and multilayer mechanism management; the user management module is used for carrying out management operation on different role personnel parameters; the telephone investigation flow module comprises a softphone control unit, and thus different role persons finish service calls having different process contents through the softphone control unit correspondingly; and the recording and retrieval module is used for recording the service call and retrieving the stored records. According to the entity credit assessment system based on big data, a conventional service mode is changed, and quality of service is effectively improved.
Description
Technical field
The present invention relates to areas of information technology, particularly a kind of entity credit evaluation system based on large data.
Background technology
Chinese society, expanding economy impel the development of Chinese Financial Industry, and along with the process of world economic integration and China's entry into the WTO, foreign capitals financial institution also actively enters China, from domestic, international pressure, current Chinese Financial Industry is competed abnormal fierce.Under cruel keen competition environment, bank adopts merely increases attendant, the method that increases outlet can not the requirement of Deterministic service, and management style and method of service must be made to improve and raising.
Meanwhile, along with developing rapidly of modern communication technology and computer technology, extensive modernization Customer Service Center that is ripe for bank's constructing technology, perfect in shape and function comes alternative traditional telephone bank and hotline has established technical foundation.
Telephone poll is modern bank for client provides the means of modern service, and high-caliber " service " has become the important magic weapon of each commercial bank competition.Along with the continuous growth of portfolio, early stage telephone bank system cannot meet the more and more higher demand of client, therefore be necessary to set up one turns to mode credit-card call investigating system with service regulation, promote service quality, Branding, maintain top-tier customer, excavate potential customers.The integration of Customer Service Center's supporting telephone, mobile phone, internet, realization and Web bank.For coordinating the development strategy of bank, attracting new client, keep frequent customer here, is client's service by all kinds of means.Collage-credit data management carries out reporting managing queries based on large data message, takes into account the workbench of other external information managing queries, provides powerful inquiry, management, data check, decision support to the personnel worked on this platform.Ye Shi bank is adapting to the decision-making under the business transformation situation of " customers as center " simultaneously, and carries out the information inquiry system of management and monitoring.
In addition, along with banking develop rapidly, management and control risk and specification credit access etc., just must rely on electronic customer account management means, improve constantly service level, improve service quality, constantly could win user, widen market.Credit card intellectuality concentrates investigation platform to be as the technical platform of financial industry credit access with intelligent letter control ladder of management, is also the requisite important step of whole application approval business; The intelligent telephone poll of credit card letter control business will provide information-based, convenient, intelligentized meticulous " service " for client.
Summary of the invention
The object of the present invention is to provide the entity credit evaluation system based on large data, to overcome the defect existed in prior art.
For achieving the above object, technical scheme of the present invention is: a kind of entity credit evaluation system based on large data, comprises an intelligent phone inquiry module; Described intelligent phone inquiry module comprises an authorization role administration module, a user management module, a telephone poll process module and a recording and has access to module; Described authorization role administration module is used for authority grouping, Function Classification setting, Role Classification and multilayer organization management; Described user management module is used for carrying out bookkeeping to different role personnel parameter; Described telephone poll process module comprises a soft Phone Controls unit, and different role personnel complete the service call of various process content by described soft Phone Controls unit correspondence; Described recording with have access to module for record to described service call and to storing having access to of recording.
In an embodiment of the present invention, described role personnel comprise: general user, investigator user, master subscriber, administrator and maintainer user; Described bookkeeping comprises increase, deletion, amendment, nullifies, arranges and inquiry; Described process content comprises: application material filing follow the tracks of distribute, client applies for card that historical information gathers, investigate that decision engine flow process builds, comparison examined by client's material, survey report record generates, embedded external store system and operate vestige and data logging and retain; Describedly to comprise storing having access to of recording: Local or Remote management recording playback, the mixing condition retrieval by name, certificate number, telephone number and the various ways with wall scroll or batch are downloaded and are formed data sheet.
In an embodiment of the present invention, described intelligent phone inquiry module also comprises a log statistic Reports module; Described log statistic Reports module provides to different role personnel by described limit Role Management module, described user management module, described telephone poll process module and described recording and record and the memory function of having access to operation information that module operates and failure message, and corresponding generating log information; Described log information comprises: call log, traffic daily record and daily record of work.
In an embodiment of the present invention, described log statistic Reports module also provide circuit analysis, call-data analysis, record have access to data volume contrast, log information tabulate statistics, traffic statistic contrast, monthly or predetermined amount of time automatically generate administrative organization data analysis report inventory and statistical conversion function.
In an embodiment of the present invention, described intelligent phone inquiry module also comprises two reference administration modules; Described two reference administration modules provide the function of client's reference information reporting managing queries and other external information managing queries.
In an embodiment of the present invention, described intelligent phone inquiry module also comprises a monitoring management module; Described monitoring management module provides carries out control monitoring far away and function of statistic analysis to role personnel job number, role personnel and trunk in real time, provides the operation trace of record role personnel and follows the tracks of look facility, providing managerial personnel remote management capability.
In an embodiment of the present invention, described intelligent phone inquiry module also comprises a base module; Described base module stores communication process speaking skill information, product introduction and presentation information and advertising campaign information, and provides the described communication process speaking skill information of displaying, described product introduction and presentation information and described advertising campaign informational function.
In an embodiment of the present invention, described intelligent phone inquiry module adopts B/S pattern, and completes by browser the work of verifying through investigation; For different role personnel, correspondence will be verified work through investigation and be divided into the first business processing flow to the 4th business processing flow; Described first business processing flow comprises: parameter information configures, the configuration management of menu authority, increase, delete, Gai Cha mechanism genus group information, increase, delete, change and look into user profile, the supplemental characteristic of configuration docking bidding system and the username information of configuration access credit investigation system; Described 4th business processing flow comprises: data access, DataBase combining, mathematical logic and table handling process, and storing process batch processing runs, and data summarization is classified with statistics and statistical report, check, prints and downloaded.
In an embodiment of the present invention, described second business processing flow comprises the steps:
Step S21: data message typing, importing;
Step S22: check data to be investigated, distribute data;
Step S23: obtain client's reference report data;
Step S24: whether accurately examine customer data, if accurately, then go to step S25, otherwise, go to step S29;
Step S25: by telephone number outgoing call client, investigation and asked questions;
Step S26: real-time recording, recording preservation, retrieval, broadcasting, download; Judge that whether client's answer content is correct, if so, then go to step S27, otherwise, go to step S29;
Step S27: fill in the answer content of investigation client and stay shelves to preserve;
Step S28: verify through investigation and pass through, and terminating telephone investigation;
Step S29: verify refusal through investigation, and terminating telephone investigation.
In an embodiment of the present invention, described 3rd business processing flow comprises the steps:
Step S31: the soft Phone Controls in soft Phone Controls unit is registered;
Step S32: role personnel job number distributes registration, binding phone;
Step S33: soft telephony feature operation, comprising: incoming call, exhalation, switching and hang-up are waited for;
Step S34: real-time recording;
Step S35: recording preservation, retrieval, broadcasting, download.
Compared to prior art, the present invention has following beneficial effect: the entity credit evaluation system based on large data proposed by the invention, possesses:
Practicality: this system takes into full account practicality, with the actual demand of bank and its user for starting point, fully meets that (user, bank internal staff) is easy to use, system manages principle easily.
Advanced: this system ensures technical advance.Equipment vendors and system development business will make great efforts, on the practical basis reliably of attention, to select advanced technical scheme, improve the life cycle of system simultaneously.
Standardization: telephone bank's upgrading, network, IP access device, main process equipment and application software that this system is selected all meet relevant international standard and national standard, and have the network access license of The Ministry of Information Industry of the People's Republic of China, MOII.
Reliability: this system adopts the multipole scattered control system of group's machine process, vitals adopts dual-host backup working method.
Security: the security strategy in this system and security mechanism comprise: according to different business needs, adopts different safety practices; System has the cipher control of more than three grades; Some key component such as equipment, data medium considers backup and redundant configuration, does not affect the normal operation etc. of whole system when ensureing that it breaks down.
Open: this system adopts B/S system architecture, by middleware Technology can by multiple application platform and different Hardware & software system integrated, and support to complete data sharing with other system easily.
Extendability: at hardware aspect, equipment support configures neatly system and combines, and related software can be upgraded easily and upgrade, and power system capacity ensures the consideration meeting customer volume; In software, provide secondary development function, adapt to the support function constantly strengthened and the operational space constantly expanded.
Investment protectiveness: make full use of existing resource, at utmost protects software and hardware investment.
In addition, entity credit evaluation system based on large data proposed by the invention changes craft, papery and nonsystematic service for a long time, with efficiently, comprehensively and accurately technological means initiatively push bank service to client, help client understand and accept financial product and service, advance the modernization commercial bank becoming real customer orientation.
Accompanying drawing explanation
Fig. 1 is the systematic schematic diagram of the intellectuality investigation plateform system disposed.
Fig. 2 is the systematic schematic diagram based on the entity credit evaluation system of large data in the present invention.
Fig. 3 is the process flow diagram of four class business processing flows in the present invention.
Fig. 4 is the system architecture schematic diagram based on the entity credit evaluation system of large data in one embodiment of the invention.
[label declaration]: 1-physical telephone voice flow; 2-IP call voice stream.
Embodiment
Below in conjunction with accompanying drawing, technical scheme of the present invention is specifically described.
According to bank's credit card application channel and customer type setting customer risk grade, to be divided three classes from low to high client according to grade, the applicant of different point dangerous grade should formulate corresponding survey plan.Survey item be divided into must core item, select several large classes such as core item, totally three ten seven details examine project, are mainly derived from the inside and outside portion information such as application form information, reference report information, and according to information source, risk prevention level set grade.
For these problems, the investigation hilllock personnel of site, card center, when carrying out phone and implementing verification, need by means of soft phone, interface, recording system completes a series of job requirement, the neutralization of such ability verification process can be added up afterwards, filing and audit.
This demand is the every business demand such as operation, outgoing call, monitoring, transaction statistics, management being to illustrate telephone poll system and equipment, for manager of project, technological development designer etc. provide foundation.Basic foundation is provided for working out other relevant document such as system way, operation manual etc.
As shown in Figure 1, system carries out Implement Construction in concentrated+decentralized architecture mode.Wherein economize row application deployment server, i.e. storage service data, operation system and database, and subbranch of each districts and cities disposes the hardware devices such as integral system such as a set of multi-media voice and seat recording.Such words business datum is kept at province's row and is convenient to carry out unified management and system maintenance, and districts and cities are only responsible for soft phone, strategy is breathed out in incoming call and recording file preservation manages.Namely this pattern ensure that the reasonable employment of agent phone resource, solves again the requirement of province's row centralized management.
The Data Source mode of present telephone poll system supports following several mode.
1) obtain data from image acquisition system, share to system.
2) by outside editor's EXCEL file form.
3) obtain EXCEL file from application approval system, import to system by management system menu.
According to the different credit card application approval system of each bank, a lot of bank has tentatively formulated the sharing mode of data at present, namely electric operation dispatching system can as one of them important supplement part of application approval system, carries out the solutions such as the synchronous interaction of data by the document format data of definition and background processing mode.
The data exchange mode of telephone poll module and approval module realizes according to the mode of Fig. 1, in docking application approval system, the synchronous enquiry data of synchronous automatic batch every day can be realized, then carry out system to carry out a series of electricity and adjust after flow process, the investigation suggestion of filling in directly leads back to two kinds of forms by interface WebServicer and batch and carries out Data Update and synchronous.
The invention provides a kind of entity credit evaluation system based on large data, as shown in Figure 2, comprise an intelligent phone inquiry module; Described intelligent phone inquiry module comprises an authorization role administration module, a user management module, a telephone poll process module and a recording and has access to module; Authorization role administration module is used for authority grouping, Function Classification setting, Role Classification and multilayer organization management.User management module is used for carrying out bookkeeping to different role personnel parameter; Described role personnel comprise: be general user, investigator user, master subscriber, administrator and maintainer user; Bookkeeping comprises increase, deletion, amendment, the functions such as cancellation, setting and inquiry.Telephone poll process module comprises a soft Phone Controls unit, different role personnel complete the service call of various process content by described soft Phone Controls unit correspondence, by soft Phone Controls, carry out service call containing log in, exit, dial, shift, tripartite talks etc., process content comprises: application material filing follow the tracks of distribute, client applies for card that historical information gathers, investigate that decision engine flow process builds, comparison examined by client's material, survey report record generates, embedded external store system and operate vestige and data logging and retain.Recording with have access to module for record to described service call and to storing having access to of recording; Systematic conservation each take on the telephone all carry out whole process recording; Further, comprise storing having access to of recording: Local or Remote management recording playback, by the mixing condition retrieval of name, certificate number, telephone number and with functions such as wall scroll or the download of various ways in batches formation data sheets, with row internal information DataBase combining, by sending inquiry request, obtaining data and return and report by the query generation of standard format, gathering for consolidation form by native system, present user, provide browse, mailbox forward and printing function.
Further, in the present embodiment, intelligent phone inquiry module also comprises a log statistic Reports module; Log statistic Reports module provides to different role personnel by limit Role Management module, user management module, telephone poll process module and recording and record and the memory function of having access to operation information that module operates and failure message, and corresponding generating log information; Log information comprises: call log, traffic daily record and daily record of work.Intelligent phone inquiry module provides the log management function to user and fact-finding process, recording user various operational circumstances, failure message in operation, and these log recordings can be saved in database.
Further, in the present embodiment, log statistic Reports module also provides circuit analysis, call-data analysis, record is had access to and data volume contrast, to the tabulate statistics of Various types of data form, also i.e. log information tabulate statistics, comprising: call log, traffic daily record and daily record of work; Also provide: traffic statistic contrast, monthly or predetermined amount of time automatically generate administrative organization data analysis report inventory and statistical conversion function.
Further, in the present embodiment, described intelligent phone inquiry module also comprises two reference administration modules, is also the credit evaluation report module in Fig. 2; Described two reference administration modules provide the function of client's reference information reporting managing queries and other external information managing queries.Two reference administration modules are based on client's reference information reporting managing queries, take into account the workbench of other external information managing queries, provide powerful inquiry, management, data check, decision support to the related service personnel worked on this platform.
Further, in the present embodiment, credit evaluation report module provides the interlock docking access being carried out data by internal data, industry data, People's Bank of China's collage-credit data, is undertaken examining comparison and category filter by basic data, the reference report data analyzing client.Then formed and carry out content generation and printing etc. by the template report form of specified value filespec.
Further, in the present embodiment, described intelligent phone inquiry module also comprises a monitoring management module; Monitoring management module provides carries out control monitoring far away and function of statistic analysis to role personnel job number, role personnel and trunk in real time, the operation trace of record role personnel is provided and follows the tracks of look facility, there is provided managerial personnel remote management capability, as specifically provided: the functions such as registration, mandate, task distribution, Data Update, daily tracking, remote data backup and remote wipe.
Further, in the present embodiment, intelligent phone inquiry module also comprises a base module; Described base module stores communication process speaking skill information, product introduction and presentation information and advertising campaign information, and provides the described communication process speaking skill information of displaying, described product introduction and presentation information and described advertising campaign informational function.
Further, in the present embodiment, user management module is used for daily all types of user establishment, safeguard, and undertaken user to classify by authorization role administration module, sort out and grade setting, have general user, investigator user, master subscriber, administrator and maintainer user.In using for operation, can use phone calling module, recording module basic function after general user's login system, knowledge base function, report capability carry out daily process.Investigator user and master subscriber by telephone poll process module, monitoring management module, add up and have access to the business processing of each functions such as recording.The functions such as administrator mainly carries out bundle of permissions role configuration, grouping, flow tracking are checked are set in user management module.The maintainer of setting carries out that data carry out safeguarding, dealing of abnormal data and log tracks etc.It is synchronously process in telephone poll flowchart process that module is had access in recording, and knowledge base is also mainly the supporting source data set of telephone poll flow process and has access to, log statistic then passes through through in each function treatment, and content comprises data record, trace track record, flowing water login, statistical summaries etc.
Further, in the present embodiment, as shown in Figure 4, native system system is primarily of part compositions such as access gateway, unified communications server, business agent's seat, system maintenance management, fire wall and the network equipments.Unified communications server comprises: cti server, ivr server, recording server, WEB server, database server.In the present embodiment, intelligent phone inquiry module adopts B/S pattern, and business datum system is concentrated and is deployed in province's row, and each investigates hilllock, can log in native system by browser simultaneously, and all work of verifying through investigation completes all in a browser.Automatic outer call dial system independent part is deployed in telephone poll operating room of each secondary branch, realizes outgoing call work by local dialing.Simultaneity factor supports that the staff of subbranch site arranges the outgoing call personnel in collection hilllock, marketing post, carries out the work for the treatment of of various collection data.
Further, in the present embodiment, as shown in Figure 3, for different role personnel, from the framework of system, the flow process of program is carried out division process service logic by a few class, correspondence will be verified work through investigation and be divided into the first business processing flow to the 4th business processing flow.
First business processing flow mainly processes the maintenance of parameter information configuration, menu rights management, basic data, comprises user profile, the contents such as group information, the various parameter informations that configuration docking is simultaneously peripheral.Concrete, in the present embodiment, as shown in Figure 3, first business processing flow comprises: parameter information configures, the configuration management of menu authority, increase, delete, Gai Cha mechanism genus group information, increase, delete, change and look into user profile, the supplemental characteristic of configuration docking bidding system and the username information of configuration access credit investigation system.
Second business processing flow is mainly business processing content, comprises the typing process of basic data, the typing process of business datum, and data message is checked and business processing, obtains each side's information contrast and examines, carry out call process, write phone result work order etc.Concrete, in the present embodiment, as shown in Figure 3, the second business processing flow comprises the steps:
Step S21: data message typing, importing;
Step S22: check data to be investigated, distribute data;
Step S23: obtain client's reference report data;
Step S24: whether accurately examine customer data, if accurately, then go to step S25, otherwise, go to step S29;
Step S25: by telephone number outgoing call client, investigation and asked questions;
Step S26: real-time recording, recording preservation, retrieval, broadcasting, download; Judge that whether client's answer content is correct, if so, then go to step S27, otherwise, go to step S29;
Step S27: fill in the answer content of investigation client and stay shelves to preserve;
Step S28: verify through investigation and pass through, and terminating telephone investigation;
Step S29: verify refusal through investigation, and terminating telephone investigation.
3rd business processing flow mainly comprises: the job number configuration of multimedia voice gateway and binding, various Traffic handling and operation is carried out by soft Phone Controls, and while outgoing call electricity is adjusted, carrying out whole process recording and monitoring process, the file for recording can carry out later retrieval, broadcasting and download etc.Concrete, in the present embodiment, as shown in Figure 3, the 3rd business processing flow comprises the steps:
Step S31: the soft Phone Controls in soft Phone Controls unit is registered;
Step S32: role personnel job number distributes registration, binding phone;
Step S33: soft telephony feature operation, comprising: incoming call, exhalation, switching and hang-up are waited for;
Step S34: real-time recording;
Step S35: recording preservation, retrieval, broadcasting, download.
4th business processing flow mainly comprises: carry out classifying, analyze and adding up for the business datum processed, and inside has the operation of visit data and table, with batch processing mode associative operation, can carry out adding up and browsing report according to different search conditions.Concrete, in the present embodiment, as shown in Figure 3,4th business processing flow comprises: data access, DataBase combining, mathematical logic and table handling process, storing process batch processing runs, and data summarization is classified with statistics and statistical report, check, prints and downloaded.
Further, in this enforcement, the business operation of functional module operation main users administration module involved in the first operation flow, authorization role administration module, base module, log statistic Reports module; Functional module operation involved in second operation flow comprises telephone poll process module, record and have access to the business operation of module, base module, credit evaluation report module, log statistic Reports module; Functional module operation involved in 3rd operation flow includes the business operation of telephone poll process module, monitoring management module, log statistic Reports module; The module that 4th operation flow comprises enumerates all functions related to database access, and mainly access has user management module, base module, telephone poll process module, records and have access to module and log statistic Reports module.
Be more than preferred embodiment of the present invention, all changes done according to technical solution of the present invention, when the function produced does not exceed the scope of technical solution of the present invention, all belong to protection scope of the present invention.
Claims (10)
1. based on an entity credit evaluation system for large data, it is characterized in that, comprise an intelligent phone inquiry module; Described intelligent inquiry module is containing an authorization role administration module, a user management module, a telephone poll process module and a recording and have access to module; Described authorization role administration module is used for authority grouping, Function Classification setting, Role Classification and multilayer organization management; Described user management module is used for carrying out bookkeeping to different role personnel parameter; Described telephone poll process module comprises a soft Phone Controls unit, and different role personnel complete the service call of various process content by described soft Phone Controls unit correspondence; Described recording with have access to module for record to described service call and to storing having access to of recording.
2. the entity credit evaluation system based on large data according to claim 1, it is characterized in that, described role personnel comprise: general user, investigator user, master subscriber, administrator and maintainer user; Described bookkeeping comprises increase, deletion, amendment, nullifies, arranges and inquiry; Described process content comprises: application material filing follow the tracks of distribute, client applies for card that historical information gathers, investigate that decision engine flow process builds, comparison examined by client's material, survey report record generates, embedded external store system and operate vestige and data logging and retain; Describedly to comprise storing having access to of recording: Local or Remote management recording playback, the mixing condition retrieval by name, certificate number, telephone number and the various ways with wall scroll or batch are downloaded and are formed data sheet.
3. the entity credit evaluation system based on large data according to claim 1, is characterized in that, described intelligent phone inquiry module also comprises a log statistic Reports module; Described log statistic Reports module provides to different role personnel by described limit Role Management module, described user management module, described telephone poll process module and described recording and record and the memory function of having access to operation information that module operates and failure message, and corresponding generating log information; Described log information comprises: call log, traffic daily record and daily record of work.
4. the entity credit evaluation system based on large data according to claim 3, it is characterized in that, described log statistic Reports module also provide circuit analysis, call-data analysis, record have access to data volume contrast, log information tabulate statistics, traffic statistic contrast, monthly or predetermined amount of time automatically generate administrative organization data analysis report inventory and statistical conversion function.
5. the entity credit evaluation system based on large data according to claim 1, is characterized in that, described intelligent phone inquiry module also comprises two reference administration modules; Described two reference administration modules provide the function of client's reference information reporting managing queries and other external information managing queries.
6. the entity credit evaluation system based on large data according to claim 1, is characterized in that, described intelligent phone inquiry module also comprises a monitoring management module; Described monitoring management module provides carries out control monitoring far away and function of statistic analysis to role personnel job number, role personnel and trunk in real time, provides the operation trace of record role personnel and follows the tracks of look facility, providing managerial personnel remote management capability.
7. the entity credit evaluation system based on large data according to claim 1, is characterized in that, described intelligent phone inquiry module also comprises a base module; Described base module stores communication process speaking skill information, product introduction and presentation information and advertising campaign information, and provides the described communication process speaking skill information of displaying, described product introduction and presentation information and described advertising campaign informational function.
8. the entity credit evaluation system based on large data according to claim 2, is characterized in that, described intelligent phone inquiry module adopts B/S pattern, and completes by browser the work of verifying through investigation; For different role personnel, correspondence will be verified work through investigation and be divided into the first business processing flow to the 4th business processing flow; Described first business processing flow comprises: parameter information configures, the configuration management of menu authority, increase, delete, Gai Cha mechanism genus group information, increase, delete, change and look into user profile, the supplemental characteristic of configuration docking bidding system and the username information of configuration access credit investigation system; Described 4th business processing flow comprises: data access, DataBase combining, mathematical logic and table handling process, and storing process batch processing runs, and data summarization is classified with statistics and statistical report, check, prints and downloaded.
9. the entity credit evaluation system based on large data according to claim 8, it is characterized in that, described second business processing flow comprises the steps:
Step S21: data message typing, importing;
Step S22: check data to be investigated, distribute data;
Step S23: obtain client's reference report data;
Step S24: whether accurately examine customer data, if accurately, then go to step S25, otherwise, go to step S29;
Step S25: by telephone number outgoing call client, investigation and asked questions;
Step S26: real-time recording, recording preservation, retrieval, broadcasting, download; Judge that whether client's answer content is correct, if so, then go to step S27, otherwise, go to step S29;
Step S27: fill in the answer content of investigation client and stay shelves to preserve;
Step S28: verify through investigation and pass through, and terminating telephone investigation;
Step S29: verify refusal through investigation, and terminating telephone investigation.
10. the entity credit evaluation system based on large data according to claim 8, is characterized in that, described 3rd business processing flow comprises the steps:
Step S31: the soft Phone Controls in soft Phone Controls unit is registered;
Step S32: role personnel job number distributes registration, binding phone;
Step S33: soft telephony feature operation, comprising: incoming call, exhalation, switching and hang-up are waited for;
Step S34: real-time recording;
Step S35: recording preservation, retrieval, broadcasting, download.
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| CN107016528A (en) * | 2017-04-11 | 2017-08-04 | 连云港大锤网络科技有限公司 | A kind of internet collection big data intelligent service system and its operation method |
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| CN111160778A (en) * | 2019-12-30 | 2020-05-15 | 佰聆数据股份有限公司 | Outbound project auditing and evaluating method and system based on big data and computer equipment |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107016528A (en) * | 2017-04-11 | 2017-08-04 | 连云港大锤网络科技有限公司 | A kind of internet collection big data intelligent service system and its operation method |
| CN109949805A (en) * | 2019-02-21 | 2019-06-28 | 江苏苏宁银行股份有限公司 | Intelligent collection robot and collection method based on intention assessment and finite-state automata |
| CN109949805B (en) * | 2019-02-21 | 2021-03-23 | 江苏苏宁银行股份有限公司 | Intelligent collection urging robot based on intention recognition and finite state automaton and collection urging method |
| CN111160778A (en) * | 2019-12-30 | 2020-05-15 | 佰聆数据股份有限公司 | Outbound project auditing and evaluating method and system based on big data and computer equipment |
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| CN105139220B (en) | 2019-01-29 |
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