CN105120117A - Call interaction method and device - Google Patents
Call interaction method and device Download PDFInfo
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- CN105120117A CN105120117A CN201510537193.9A CN201510537193A CN105120117A CN 105120117 A CN105120117 A CN 105120117A CN 201510537193 A CN201510537193 A CN 201510537193A CN 105120117 A CN105120117 A CN 105120117A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
- H04M3/567—Multimedia conference systems
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Abstract
The invention discloses a call interaction method and device. The method comprises the steps of: when establishing a call service with a second terminal, establishing internet connection with the second terminal; receiving a service operation prompt message which is transmitted by the second terminal through the internet connection and is associated with the call service; and displaying the service operation prompt message in a local operating interface. Through the technical scheme of the call interaction method and device, a user, when receiving the call service in a voice form, can operate the service operation prompt message in the local operating interface synchronously so as to finish related services rapidly, so that the service lifetime of a first terminal can be prolonged and the use experience of the user can be improved while the service waiting time of the call service carried out by the user is reduced.
Description
Technical field
The present invention relates to communicating tech field, particularly one call exchange method and device.
Background technology
At present, user call to affiliated telephone operator carry out telephone expenses inquiry time, input designated order after normally dialing artificial customer service, then just can obtain accordingly about voice feedback or the note feedback of telephone expenses.But due to this loaded down with trivial details mode, user could determine after usually needing to listen the information of voice prompt of complete segment now should input which digital signalling to continue inquiry, this causes user to need to consume a large amount of stand-by period.Simultaneously in mobile communication terminal, because need to play whole section of voice just can receive the response signaling that user inputted by voice message content, virtually result also in the reduction in the useful life of battery of mobile communication terminal.
Summary of the invention
The invention provides a kind of call exchange method and device, in order to first terminal and customer service etc. second terminal set up call business time, automatically set up the Internet to connect, thus make the second terminal can be real-time by the business operation prompt information relevant to call business, synchronously be sent to first terminal, and be presented in visual form on local operation interface, to make user when answering the call business of speech form, synchronously on the operation interface of this locality, related service can be completed fast by carrying out operation to this business operation prompt information, thus realize while reducing business stand-by period when user carries out call business, the useful life of first terminal can be extended, improve the experience of user.
The invention provides a kind of call exchange method, comprising: when setting up call business with the second terminal, setting up the Internet with described second terminal and being connected;
Receive described second terminal the connects transmission business operation prompt information relevant with described call business by described the Internet, wherein, described business operation prompt information is generated according to the current business communicating data of described call business by described second terminal;
By described business operation prompt information displaying on the operation interface of this locality.
In one embodiment, described method also comprises:
When receiving the trigger action to described business operation prompt information, judging at the current time receiving the described trigger action to described business operation prompt information, whether generating and the triggering command corresponding to described trigger action.
In one embodiment, described when receiving the trigger action to described business operation prompt information, judge at the current time receiving the described trigger action to described business operation prompt information, whether generate and the triggering command corresponding to described trigger action, comprising:
When receiving the described trigger action to described business operation prompt information, judge whether comprise subservice operation prompt information in described business operation prompt information;
When not comprising subservice operation prompt information in described business operation prompt information, generate and the described triggering command corresponding to described trigger action at described current time; Or
When described business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the described trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information described, generating and the described triggering command corresponding to described trigger action.
In one embodiment, after the described triggering command of generation, described triggering command is connected by described the Internet and is sent to described second terminal;
After described triggering command is sent to described second terminal, is connected by described the Internet and receive the business datum or subservice operation prompt information that described second terminal generates according to described triggering command.
In one embodiment, before described triggering command is sent to described second terminal by the connection of described the Internet, judges that described the Internet connects and whether disconnect;
Described triggering command connection by described the Internet is sent to described second terminal, comprising:
When described the Internet connects disconnection, described triggering command is carried out buffer memory;
Setting up in the process of call business with described second terminal, checking that described the Internet connects and whether recover;
When the connection of described the Internet recovers normally to connect, the described triggering command of buffer memory is connected by described the Internet and is sent to described second terminal.
In one embodiment, described by described business operation prompt information displaying on the operation interface of this locality, comprising:
Described business operation prompt information is presented on described operation interface with the one or more content in picture, word, menu and option.
In one embodiment, described when setting up call business with the second terminal, set up the Internet with described second terminal and be connected, comprising:
When setting up described call business with the second terminal by public switched telephone network, send to the server be connected with described first terminal and set up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected.
In one embodiment, send to described server described set up network request before, obtain the identification information of described second terminal;
The described server to being connected with described first terminal sends sets up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected, comprising:
The described network request of setting up carrying described identification information is sent to described server, described server be used for response described set up network request after, obtain the network address of described second terminal according to described identification information, and the described network address is sent to described first terminal;
Receive the described network address that described server sends;
Set up described the Internet according to the described network address with described second terminal to be connected.
The present invention also provides another kind of call exchange method, comprising: when setting up call business with first terminal, setting up the Internet be connected with described first terminal;
Current business communicating data according to described call business generates business operation prompt information;
Described business operation prompt information is sent to described first terminal.
In one embodiment, when receiving described first terminal and connecting by described the Internet the described triggering command sent, business datum or subservice operation prompt information is generated according to described triggering command;
Described business datum or described subservice operation prompt information are sent to described first terminal by the connection of described the Internet.
The present invention also provides a kind of call interactive device, comprising: set up module, for when setting up call business with the second terminal, setting up the Internet be connected with described second terminal;
First receiver module, the business operation prompt information relevant with described call business transmitted is connected by described the Internet for receiving described second terminal, wherein, described business operation prompt information is generated according to the current business communicating data of described call business by described second terminal;
Display module, for by the operation interface of described business operation prompt information displaying in this locality.
In one embodiment, described device also comprises:
Whether the first judge module, for when receiving the trigger action to described business operation prompt information, judging at the current time receiving the described trigger action to described business operation prompt information, generating and the triggering command corresponding to described trigger action.
In one embodiment, described first judge module comprises:
Judging submodule, for when receiving the described trigger action to described business operation prompt information, judging whether comprise subservice operation prompt information in described business operation prompt information;
First generates submodule, for when not comprising subservice operation prompt information in described business operation prompt information, generates and the described triggering command corresponding to described trigger action at described current time; Or
Second generates submodule, for when described business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the described trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information described, generating and the described triggering command corresponding to described trigger action.
In one embodiment, sending module, for after the described triggering command of generation, is connected described triggering command by described the Internet and is sent to described second terminal;
Second receiver module, for after described triggering command is sent to described second terminal, is connected by described the Internet and receives the business datum or subservice operation prompt information that described second terminal generates according to described triggering command.
In one embodiment, whether the second judge module, for before described triggering command is sent to described second terminal by the connection of described the Internet, judges that described the Internet connects and disconnect;
Described sending module comprises:
Cache sub-module, when disconnecting for connecting in described the Internet, carries out buffer memory by described triggering command;
Check submodule, for setting up in the process of call business with described second terminal, checking that described the Internet connects and whether recovering;
First sends submodule, when recovering normally to connect for connecting when described the Internet, the described triggering command of buffer memory being connected by described the Internet and being sent to described second terminal.
In one embodiment, described display module comprises:
Display sub-module, for being presented at described operation interface by described business operation prompt information with the one or more content in picture, word, menu and option.
In one embodiment, described module of setting up comprises:
Second sends submodule, for when setting up described call business with the second terminal by public switched telephone network, send to the server be connected with described first terminal and set up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected.
In one embodiment, acquisition module, send to described server described set up network request before, obtain the identification information of described second terminal;
Described second sends submodule is used for:
The described network request of setting up carrying described identification information is sent to described server, described server be used for response described set up network request after, obtain the network address of described second terminal according to described identification information, and the described network address is sent to described first terminal;
Receive the described network address that described server sends;
Set up described the Internet according to the described network address with described second terminal to be connected.
The present invention also provides another kind of call interactive device, comprising: set up module, for when setting up call business with first terminal, setting up the Internet be connected with described first terminal;
First generation module, generates business operation prompt information for the current business communicating data according to described call business;
First sending module, for being sent to described first terminal by described business operation prompt information.
In one embodiment, the second generation module, for when receiving described first terminal and connecting by described the Internet the described triggering command sent, generates business datum or subservice operation prompt information according to described triggering command;
Second sending module, for being sent to described first terminal by described business datum or described subservice operation prompt information by the connection of described the Internet.
The technical scheme that embodiment of the present disclosure provides can comprise following beneficial effect:
First terminal and customer service etc. second terminal set up call business time, automatically set up the Internet to connect, thus make while setting up call business with the second terminal, can be real-time by the business operation prompt information relevant to call business, synchronously be sent to first terminal, and be presented in visual form on local operation interface, to make user when answering the call business of speech form, synchronously on the operation interface of this locality, related service can be completed fast by carrying out operation to this business operation prompt information, thus realize while reducing business stand-by period when user carries out call business, the useful life of first terminal can be extended, improve the experience of user.
Other features and advantages of the present invention will be set forth in the following description, and, partly become apparent from specification, or understand by implementing the present invention.Object of the present invention and other advantages realize by structure specifically noted in write specification, claims and accompanying drawing and obtain.
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Accompanying drawing explanation
Accompanying drawing is used to provide a further understanding of the present invention, and forms a part for specification, together with embodiments of the present invention for explaining the present invention, is not construed as limiting the invention.In the accompanying drawings:
Fig. 1 is the flow chart of a kind of exchange method of conversing according to an exemplary embodiment.
Fig. 2 is the flow chart of the another kind call exchange method according to an exemplary embodiment.
Fig. 3 A is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 3 B is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 4 is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 5 is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 6 is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 7 is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 8 is the flow chart of another the call exchange method according to an exemplary embodiment.
Fig. 9 is the flow chart of another the call exchange method according to an exemplary embodiment.
Figure 10 is the flow chart of another the call exchange method according to an exemplary embodiment.
Figure 11 is the block diagram of a kind of interactive device of conversing according to an exemplary embodiment.
Figure 12 is the block diagram of the another kind call interactive device according to an exemplary embodiment.
Figure 13 A is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 13 B is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 14 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 15 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 16 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 17 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 18 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 19 is the block diagram of another the call interactive device according to an exemplary embodiment.
Figure 20 is the block diagram of another the call interactive device according to an exemplary embodiment.
Embodiment
Below in conjunction with accompanying drawing, the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein is only for instruction and explanation of the present invention, is not intended to limit the present invention.
In correlation technique, user call to affiliated telephone operator carry out telephone expenses inquiry time, input designated order after normally dialing artificial customer service, then just can obtain accordingly about voice feedback or the note feedback of telephone expenses.But due to this loaded down with trivial details mode, user could determine after usually needing to listen the information of voice prompt of complete segment now should input which digital signalling to continue inquiry, this causes user to need to consume a large amount of stand-by period.Simultaneously in mobile communication terminal, because need to play whole section of voice just can receive the response signaling that user inputted by voice message content, virtually result also in the reduction in the useful life of battery of mobile communication terminal.
In order to solve the problems of the technologies described above, disclosure embodiment provides a kind of call exchange method, and the method is applicable in call interactive program, system or device, as shown in Figure 1, step S101, when setting up call business with the second terminal, setting up the Internet with the second terminal and being connected; When first terminal and the second terminal set up call business, be connected by automatically setting up the Internet with the second terminal, thus the business operation prompt information that the second terminal can will be generated according to the current business communicating data of current ongoing call business, be sent to first terminal in real time, synchronously.
Step S102, receive the business operation prompt information relevant with call business that the second terminal through internet connects transmission, wherein, business operation prompt information is generated according to the current business communicating data of call business by the second terminal; Wherein,
Business operation prompt information can be one, also can be multiple, concrete number and content are determined by the current business communicating data of this call business, such as: when the current business communicating data of this call business is relevant to China Mobile, and current business communicating data is: the machine business is please by 1, business consultation is please by 2, business handling is please by 3, as need artificial help please by 0 time, business operation prompt information on the local operator interface of first terminal is exactly: 1 the machine business, 2 business consultations, 3 business handlings, 0 as needed artificial help, and this business operation prompt information not only plays the effect that observably prompting user carries out operating, when also playing that this business operation prompt information is triggered in the process of this call, triggering command can be produced, to be sent to the second terminal, so that the user of first terminal can when answering this call business, synchronously, finishing service operation rapidly, such as: when " 0 as needed artificial help " is triggered, triggering command will be sent to the second terminal of China Mobile, manual service can be connected like this.Certainly, two kinds are had to the mode that this business operation prompt information carries out trigger action, one is directly trigger namely directly click or long by " 0 manually helps as needed " these words, another kind carries out operation by the virtual key relevant for this business operation prompt information to realize indirect triggering, is the virtual digit key " 0 " on clicking operation interface in this embodiment.
Step S103, by business operation prompt information displaying on the operation interface of this locality.
After the business operation prompt information generated according to current business communicating data receiving the second terminal through internet connection transmission, by in visual form by these business operation prompt information displaying on the operation interface (i.e. current talking interface) of this locality, can make user in the process of call business of answering speech form, related service is completed fast by carrying out simultaneous operation to synchronous these business operation prompt information on the operation interface of this locality, after waiting for that these business operation prompt information are intactly informed to user by the second terminal in the form of speech for a long time to avoid user, user could operate this business operation prompt information, thus realize while the service call stand-by period reducing user, the useful life of first terminal can be extended, improve the experience of user.
As shown in Figure 2, in one embodiment, method also comprises:
Whether step S201, when receiving the trigger action to business operation prompt information, judging at the current time receiving the trigger action to business operation prompt information, generating and the triggering command corresponding to trigger action.
Due to two kinds of modes below the send mode of business operation prompt information:
This business operation prompt information (be namely sent in the current business operation prompt information on the local operator interface of first terminal and do not comprise subservice operation prompt information) is sent to the user of first terminal by the mode A: the second terminal individually, like this after receiving the trigger action to this business operation prompt information, a triggering command is generated immediately at the current time receiving this trigger action, connected by the Internet and be sent to the second terminal, similarly, if the second terminal also disposablely cannot complete corresponding business according to this triggering command, do not return corresponding business datum, but the subservice operation prompt information of this business operation prompt information is returned to first terminal, when then this subservice operation prompt information receives this trigger action, also a triggering command can be generated at the current time receiving this trigger action, by that analogy,
Mode B, this business operation prompt information is together sent to first terminal (the current business operation prompt information be namely sent on the local operator interface of first terminal comprises its subservice operation prompt information) together with its subservice operation prompt information by the second terminal, like this after receiving the trigger action to this business operation prompt information, can not the moment produces a triggering command immediately in this prior, but when receiving the trigger action to the minimum subservice operation prompt information of business-level in this business operation prompt information, just can generate a triggering command, therefore, when receiving the trigger action to this business operation prompt information, first terminal needs to consume some judgement times, to judge whether exactly to generate immediately and the triggering command corresponding to this trigger action at current time, thus avoid generating, improve the accuracy rate generating this triggering command. by mistake
As shown in Figure 3A, in one embodiment, above-mentioned steps S201 can be performed as:
Steps A 1, when receiving the trigger action to business operation prompt information, judges whether comprise subservice operation prompt information in business operation prompt information;
When receiving the trigger action to this business operation prompt information, by judging whether comprise subservice operation prompt information in this business operation prompt information, can judge that the second terminal is employing mode A or adopts mode B to send this business operation prompt information exactly, and then be convenient to judge whether generate this triggering command at current time exactly.
Steps A 2, when not comprising subservice operation prompt information in business operation prompt information, generates and the triggering command corresponding to trigger action at current time;
When not comprising subservice operation prompt information in this business operation prompt information, illustrating that the second terminal adopts this business operation prompt information of mode A transmission, now, can determine exactly to generate this triggering command at current time.
Or
As shown in Figure 3 B, in one embodiment, above-mentioned steps S201 can be performed as:
Steps A 3, when business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information, generating and the triggering command corresponding to trigger action.
When this business operation prompt information comprises one or more subservice operation prompt information, illustrate that the second terminal adopts this business operation prompt information of mode B transmission, and then illustrate when receiving the trigger action to the minimum subservice operation prompt information of the business-level in this at least one subservice operation prompt information, a complete operation could be formed, a triggering command corresponding with this complete operation could be generated, namely this triggering command is generated at object time, and this triggering command is sent to the second terminal, to complete current business.
As shown in Figure 4, in one embodiment, step S401, after generation triggering command, is connected triggering command by the Internet and is sent to the second terminal;
Step S402, after triggering command is sent to the second terminal, connects by the Internet the business datum or subservice operation prompt information that reception second terminal generates according to triggering command.
After this triggering command is sent to this second terminal, if generate in the business operation prompt information of this triggering command and do not comprise subservice operation prompt information, illustrate and disposablely can complete this business by this triggering command, after then this triggering command being sent to the second terminal, second terminal directly can return business datum, to complete this business operation; After this triggering command is sent to this second terminal, if when the business operation prompt information generating this triggering command comprises subservice operation prompt information, illustrate and disposablely cannot complete this business by this triggering command, after then this triggering command being sent to the second terminal, second terminal directly can not return business datum, but return subservice operation prompt information, for user in the process of carrying out call business, by local operator interface, further simultaneous operation is carried out to this subservice operation prompt information and complete this business.Certainly, due in the process of calling, by business datum or subservice operation prompt information are directly presented on current talking interface, not only effectively can point out user in real time, also avoid these business datums or subservice operation prompt information to be sent to first terminal in the mode of the instant messagings such as note simultaneously, thus decrease communication cost and network burden.
As shown in Figure 5, in one embodiment whether, said method also comprises: step S501, before triggering command is sent to the second terminal by the Internet connection, judges that the Internet connects and disconnect;
Above-mentioned steps S401 also can be performed as:
Step B1, when connecting disconnection in the Internet, carries out buffer memory by triggering command;
Whether step B2, is setting up in the process of call business with the second terminal, check that the Internet connects and recover;
Step B3, when the Internet connection recovers normally to connect, is connected the triggering command of buffer memory by the Internet and is sent to the second terminal.
When making the Internet connect disconnection because network is unstable or offered load is overweight, user still can carry out trigger action to business operation prompt information on the operation interface of this locality, just in order to make the operation of user effective, the triggering command produced by trigger action can be buffered in this locality by first terminal, then whether the connection of this Internet of real-time inspection still recovers at this call business in the process proceeded, if this Internet is connected to this call business still recover normal in the process proceeded, just this triggering command is connected by this Internet and be sent to the second terminal, with the process still proceeded at this call business, by mutually coming alternately synchronously to complete this business operation with the second terminal.
As shown in Figure 6, in one embodiment, above-mentioned steps S103 can be performed as:
Step C1, is presented at business operation prompt information on operation interface with the one or more content in picture, word, menu and option.
The display mode of business operation prompt information includes but not limited to aforesaid way, all modes that the user of first terminal can be enable clearly to understand this business operation prompt information, such as: when business operation prompt information is: note receives by 1, voice broadcast is by 2, hard of hearing when pressing 3, these business operation prompt information can be presented on the local operator interface of first terminal in the form of a list, to make, how user is clear operates these business operation prompt information.
As shown in Figure 7, in one embodiment, above-mentioned steps S101 can be performed as:
Step D1, when setting up call business with the second terminal by public switched telephone network, sending to the server be connected with first terminal and setting up network request, with after network request is set up in server response, sets up the Internet be connected with the second terminal.
Public switched telephone network (PSTN is being passed through with the second terminal, when PublicSwitchTelephoneNetwork) setting up call business, network request can be set up to being sent by the server that the modes such as WIFI are connected with first terminal, being connected with the Internet of the second terminal to be set up by this server.
As shown in Figure 8, in one embodiment, said method can also comprise: step S801, before setting up network request to server transmission, obtains the identification information of the second terminal; Sending before this sets up network request to server, first terminal needs telephone number of acquisition second terminal etc. can the identification information of this second terminal of unique identification.
Above-mentioned steps D1 can be performed as:
Step e 1, is sent to server by the network request of setting up carrying identification information, and server is used for after network request is set up in response, obtains the network address of the second terminal, and the network address is sent to first terminal according to identification information; Owing to storing the network address of different terminals in server, therefore, first terminal need to server send carry the second terminal identification information set up network request, like this, server is set up network request and will uniquely be determined this second terminal according to this second terminal identification information receiving this, and then determines the network address of this second terminal.
Step e 2, the network address that reception server sends;
Step e 3, sets up the Internet according to the network address with the second terminal and is connected.
Behind the network address receiving the transmission of this server, automatically can set up this Internet according to the network address of the second terminal with the second terminal and be connected.
Disclosure embodiment provides another kind of call exchange method, and the method is applicable in call interactive program, system or device, and as shown in Figure 9, step S901, when setting up call business with first terminal, setting up the Internet with first terminal and being connected;
Step S902, the current business communicating data according to call business generates business operation prompt information;
Step S903, is sent to first terminal by business operation prompt information.
When setting up call business alternately with first terminal, this business operation prompt information can be generated according to the current business communicating data of call business, and this business operation prompt information is sent to first terminal, to make the user of first terminal in the process of call business of answering speech form, can be synchronously by carrying out operation to these business operation prompt information on the operation interface of this locality, complete related service rapidly, after waiting for that these business operation prompt information are informed to user with the form of call by the second terminal completely for a long time to avoid user, user could operate this business operation prompt information, thus realize while reducing business stand-by period when user carries out call business, the useful life of first terminal can be extended, improve the experience of user.
As shown in Figure 10, in one embodiment, step S1001, when receiving first terminal and connecting by the Internet the triggering command sent, generates business datum or subservice operation prompt information according to triggering command;
Step S1002, is sent to first terminal by business datum or subservice operation prompt information by the Internet connection.
When receiving triggering command, can judge whether this business operation can complete according to this triggering command, if can complete, then generate business datum, such as: when this triggering command is for inquiry credit balance, just can produce credit balance, then while the form by call informs first terminal, can with the form simultaneous display of word on the current talking interface of first terminal, certainly, this business operation terminates if so far there is no method, also need to produce other triggering command further, then can produce subservice operation prompt information further, then first terminal is returned to, such as: when this triggering command is business handling, because business handling needs password, and be still not clear first terminal and need to handle what business, therefore, this business operation cannot so far terminate, then can need password with the business handling of the form of call notice first terminal, while please inputting password, synchronously on the call interface of first terminal, demonstrate " business handling with the form of word, service password please be input ", so that the user of first terminal is when catching or not yet listen the call contents of complete second terminal, just know input service password, thus avoid long Call Waiting.
And for example: the incoming call receiving the user of first terminal when the second terminal of certain airline requires to change label air ticket, and change and sign air ticket when needing the effective identity certificate of the user of first terminal to take pictures, now, second terminal is while notifying that the user of first terminal " please provide identity card picture " in the form of speech, automatically can generate " the service informing information of identity card picture please be provided ", and be sent on the local operator interface of first terminal with word (namely " please identity card picture be provide " these words) or the mode of picture (i.e. the quick picture of camera), clearly pass through " please identity card picture be provide " these words on local operator interface to make user, or " the quick picture of camera " carries out clicking or growing on time, take pictures, and produce triggering command, identity card picture is sent to the second terminal, label are changed to complete air ticket.
Also such as: when the user that the second terminal of the insurance company in institute possession receives first terminal seeks help phone in somewhere traveling accident, and the client of first terminal is when needing to provide the on-site address of accident, second terminal is while notifying that the user of first terminal " please provide accident on-site address " in the form of speech, automatically can generate " the service informing information of the on-site address of accident ", and be sent on the local operator interface of first terminal with word (namely " address, accident location please be input " these words) or the mode of picture (i.e. the quick picture of GPS), clearly pass through " address, accident location please be input " these words on local operator interface to make user, or " the quick picture of GPS " carries out clicking or growing on time, the address of this accident spot will be locked, and produce triggering command, the address of accident spot is sent to the second terminal, with telephone recourse.
As shown in figure 11, the present invention also provides a kind of call interactive device, comprising: set up module 1101, for when setting up call business with the second terminal, setting up the Internet be connected with described second terminal;
First receiver module 1102, the business operation prompt information relevant with described call business transmitted is connected by described the Internet for receiving described second terminal, wherein, described business operation prompt information is generated according to the current business communicating data of described call business by described second terminal;
Display module 1103, for by the operation interface of described business operation prompt information displaying in this locality.
As shown in figure 12, in one embodiment, described device also comprises:
First judge module 1201, for when receiving the trigger action to described business operation prompt information, judge at the current time receiving the described trigger action to described business operation prompt information, whether generate and the triggering command corresponding to described trigger action.
As shown in FIG. 13A, in one embodiment, described first judge module 1201 comprises:
Judging submodule 12011, for when receiving the described trigger action to described business operation prompt information, judging whether comprise subservice operation prompt information in described business operation prompt information;
First generates submodule 12012, for when not comprising subservice operation prompt information in described business operation prompt information, generates and the described triggering command corresponding to described trigger action at described current time; Or
As shown in Figure 13 B, in one embodiment, described first judge module 1201 also comprises:
Second generates submodule 12013, for when described business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the described trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information described, generating and the described triggering command corresponding to described trigger action.
As shown in figure 14, in one embodiment, sending module 1401, for after the described triggering command of generation, is connected described triggering command by described the Internet and is sent to described second terminal;
Second receiver module 1402, for after described triggering command is sent to described second terminal, is connected by described the Internet and receives the business datum or subservice operation prompt information that described second terminal generates according to described triggering command.
As shown in figure 15, in one embodiment, whether the second judge module 1501, for before described triggering command is sent to described second terminal by the connection of described the Internet, judges that described the Internet connects and disconnect;
Described sending module 1401 comprises:
Cache sub-module 14011, when disconnecting for connecting in described the Internet, carries out buffer memory by described triggering command;
Check submodule 14012, for setting up in the process of call business with described second terminal, checking that described the Internet connects and whether recovering;
First sends submodule 14013, when recovering normally to connect for connecting when described the Internet, the described triggering command of buffer memory being connected by described the Internet and being sent to described second terminal.
As shown in figure 16, in one embodiment, described display module 1103 comprises:
Display sub-module 11031, for being presented at described operation interface by described business operation prompt information with the one or more content in picture, word, menu and option.
As shown in figure 17, in one embodiment, described module 1101 of setting up comprises:
Second sends submodule 11011, for when setting up described call business with the second terminal by public switched telephone network, send to the server be connected with described first terminal and set up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected.
As shown in figure 18, in one embodiment, acquisition module 1801, send to described server described set up network request before, obtain the identification information of described second terminal;
Described second send submodule 11011 for:
The described network request of setting up carrying described identification information is sent to described server, described server be used for response described set up network request after, obtain the network address of described second terminal according to described identification information, and the described network address is sent to described first terminal;
Receive the described network address that described server sends;
Set up described the Internet according to the described network address with described second terminal to be connected.
As shown in figure 19, the present invention also provides another kind of call interactive device, comprising: set up module 1901, for when setting up call business with first terminal, setting up the Internet be connected with described first terminal;
First generation module 1902, generates business operation prompt information for the current business communicating data according to described call business;
First sending module 1903, for being sent to described first terminal by described business operation prompt information.
As shown in figure 20, in one embodiment, the second generation module 2001, for when receiving described first terminal and connecting by described the Internet the described triggering command sent, generates business datum or subservice operation prompt information according to described triggering command;
Second sending module 2002, for being sent to described first terminal by described business datum or described subservice operation prompt information by the connection of described the Internet.
About the device in above-described embodiment, wherein the concrete mode of modules executable operations has been described in detail in about the embodiment of the method, will not elaborate explanation herein.
Finally, the call interactive device in the present invention is applicable to terminal equipment.Such as, can be mobile phone, computer, digital broadcast terminal, messaging devices, game console, flat-panel devices, Medical Devices, body-building equipment, personal digital assistant etc.
Those skilled in the art should understand, embodiments of the invention can be provided as method, system or computer program.Therefore, the present invention can adopt the form of complete hardware embodiment, completely software implementation or the embodiment in conjunction with software and hardware aspect.And the present invention can adopt in one or more form wherein including the upper computer program implemented of computer-usable storage medium (including but not limited to magnetic disc store and optical memory etc.) of computer usable program code.
The present invention describes with reference to according to the flow chart of the method for the embodiment of the present invention, equipment (system) and computer program and/or block diagram.Should understand can by the combination of the flow process in each flow process in computer program instructions realization flow figure and/or block diagram and/or square frame and flow chart and/or block diagram and/or square frame.These computer program instructions can being provided to the processor of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing device to produce a machine, making the instruction performed by the processor of computer or other programmable data processing device produce device for realizing the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
These computer program instructions also can be stored in can in the computer-readable memory that works in a specific way of vectoring computer or other programmable data processing device, the instruction making to be stored in this computer-readable memory produces the manufacture comprising command device, and this command device realizes the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
These computer program instructions also can be loaded in computer or other programmable data processing device, make on computer or other programmable devices, to perform sequence of operations step to produce computer implemented process, thus the instruction performed on computer or other programmable devices is provided for the step realizing the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from the spirit and scope of the present invention.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.
Claims (20)
1. a call exchange method, for first terminal, is characterized in that, comprising:
When setting up call business with the second terminal, setting up the Internet with described second terminal and being connected;
Receive described second terminal the connects transmission business operation prompt information relevant with described call business by described the Internet, wherein, described business operation prompt information is generated according to the current business communicating data of described call business by described second terminal;
By described business operation prompt information displaying on the operation interface of this locality.
2. method according to claim 1, is characterized in that, described method also comprises:
When receiving the trigger action to described business operation prompt information, judging at the current time receiving the described trigger action to described business operation prompt information, whether generating and the triggering command corresponding to described trigger action.
3. method according to claim 2, is characterized in that,
Described when receiving the trigger action to described business operation prompt information, judge at the current time receiving the described trigger action to described business operation prompt information, whether generate and the triggering command corresponding to described trigger action, comprising:
When receiving the described trigger action to described business operation prompt information, judge whether comprise subservice operation prompt information in described business operation prompt information;
When not comprising subservice operation prompt information in described business operation prompt information, generate and the described triggering command corresponding to described trigger action at described current time; Or
When described business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the described trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information described, generating and the described triggering command corresponding to described trigger action.
4. method according to claim 3, is characterized in that,
After the described triggering command of generation, described triggering command is connected by described the Internet and is sent to described second terminal;
After described triggering command is sent to described second terminal, is connected by described the Internet and receive the business datum or subservice operation prompt information that described second terminal generates according to described triggering command.
5. method according to claim 4, is characterized in that,
Before described triggering command is sent to described second terminal by the connection of described the Internet, judges that described the Internet connects and whether disconnect;
Described triggering command connection by described the Internet is sent to described second terminal, comprising:
When described the Internet connects disconnection, described triggering command is carried out buffer memory;
Setting up in the process of call business with described second terminal, checking that described the Internet connects and whether recover;
When the connection of described the Internet recovers normally to connect, the described triggering command of buffer memory is connected by described the Internet and is sent to described second terminal.
6. method according to claim 1, is characterized in that,
Described by described business operation prompt information displaying on the operation interface of this locality, comprising:
Described business operation prompt information is presented on described operation interface with the one or more content in picture, word, menu and option.
7. method according to any one of claim 1 to 6, is characterized in that,
Described when setting up call business with the second terminal, set up the Internet with described second terminal and be connected, comprising:
When setting up described call business with the second terminal by public switched telephone network, send to the server be connected with described first terminal and set up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected.
8. method according to claim 7, is characterized in that,
Send to described server described set up network request before, obtain the identification information of described second terminal;
The described server to being connected with described first terminal sends sets up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected, comprising:
The described network request of setting up carrying described identification information is sent to described server, described server be used for response described set up network request after, obtain the network address of described second terminal according to described identification information, and the described network address is sent to described first terminal;
Receive the described network address that described server sends;
Set up described the Internet according to the described network address with described second terminal to be connected.
9. a call interactive device, for first terminal, is characterized in that, comprising:
Set up module, for when setting up call business with the second terminal, setting up the Internet with described second terminal and being connected;
First receiver module, the business operation prompt information relevant with described call business transmitted is connected by described the Internet for receiving described second terminal, wherein, described business operation prompt information is generated according to the current business communicating data of described call business by described second terminal;
Display module, for by the operation interface of described business operation prompt information displaying in this locality.
10. device according to claim 9, is characterized in that, described device also comprises:
Whether the first judge module, for when receiving the trigger action to described business operation prompt information, judging at the current time receiving the described trigger action to described business operation prompt information, generating and the triggering command corresponding to described trigger action.
11. devices according to claim 10, is characterized in that,
Described first judge module comprises:
Judging submodule, for when receiving the described trigger action to described business operation prompt information, judging whether comprise subservice operation prompt information in described business operation prompt information;
First generates submodule, for when not comprising subservice operation prompt information in described business operation prompt information, generates and the described triggering command corresponding to described trigger action at described current time; Or
Second generates submodule, for when described business operation prompt information comprises at least one subservice operation prompt information, receiving the object time of the described trigger action to the minimum subservice operation prompt information of the business-level at least one subservice operation prompt information described, generating and the described triggering command corresponding to described trigger action.
12. devices according to claim 11, is characterized in that,
Sending module, for after the described triggering command of generation, is connected described triggering command by described the Internet and is sent to described second terminal;
Second receiver module, for after described triggering command is sent to described second terminal, is connected by described the Internet and receives the business datum or subservice operation prompt information that described second terminal generates according to described triggering command.
13. devices according to claim 12, is characterized in that,
Whether the second judge module, for before described triggering command is sent to described second terminal by the connection of described the Internet, judges that described the Internet connects and disconnect;
Described sending module comprises:
Cache sub-module, when disconnecting for connecting in described the Internet, carries out buffer memory by described triggering command;
Check submodule, for setting up in the process of call business with described second terminal, checking that described the Internet connects and whether recovering;
First sends submodule, when recovering normally to connect for connecting when described the Internet, the described triggering command of buffer memory being connected by described the Internet and being sent to described second terminal.
14. devices according to claim 9, is characterized in that,
Described display module comprises:
Display sub-module, for being presented at described operation interface by described business operation prompt information with the one or more content in picture, word, menu and option.
15. devices according to any one of claim 9 to 14, is characterized in that,
Described module of setting up comprises:
Second sends submodule, for when setting up described call business with the second terminal by public switched telephone network, send to the server be connected with described first terminal and set up network request, with the response of described server is described set up network request after, set up the Internet with described second terminal and be connected.
16. devices according to claim 15, is characterized in that,
Acquisition module, send to described server described set up network request before, obtain the identification information of described second terminal;
Described second sends submodule is used for:
The described network request of setting up carrying described identification information is sent to described server, described server be used for response described set up network request after, obtain the network address of described second terminal according to described identification information, and the described network address is sent to described first terminal;
Receive the described network address that described server sends;
Set up described the Internet according to the described network address with described second terminal to be connected.
17. 1 kinds of call exchange methods, for the second terminal, is characterized in that, comprising:
When setting up call business with first terminal, setting up the Internet with described first terminal and being connected;
Current business communicating data according to described call business generates business operation prompt information;
Described business operation prompt information is sent to described first terminal.
18. methods according to claim 17, is characterized in that,
When receiving described first terminal and connecting by described the Internet the described triggering command sent, generate business datum or subservice operation prompt information according to described triggering command;
Described business datum or described subservice operation prompt information are sent to described first terminal by the connection of described the Internet.
19. 1 kinds of call interactive devices, for the second terminal, is characterized in that, comprising:
Set up module, for when setting up call business with first terminal, setting up the Internet with described first terminal and being connected;
First generation module, generates business operation prompt information for the current business communicating data according to described call business;
First sending module, for being sent to described first terminal by described business operation prompt information.
20. devices according to claim 19, is characterized in that,
Second generation module, for when receiving described first terminal and connecting by described the Internet the described triggering command sent, generates business datum or subservice operation prompt information according to described triggering command;
Second sending module, for being sent to described first terminal by described business datum or described subservice operation prompt information by the connection of described the Internet.
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| CN201510537193.9A CN105120117A (en) | 2015-08-27 | 2015-08-27 | Call interaction method and device |
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| CN201510537193.9A CN105120117A (en) | 2015-08-27 | 2015-08-27 | Call interaction method and device |
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