CN104735280B - Image forming apparatus and its control method - Google Patents
Image forming apparatus and its control method Download PDFInfo
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- CN104735280B CN104735280B CN201410787027.XA CN201410787027A CN104735280B CN 104735280 B CN104735280 B CN 104735280B CN 201410787027 A CN201410787027 A CN 201410787027A CN 104735280 B CN104735280 B CN 104735280B
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- forming apparatus
- image forming
- instruction
- restarting
- remote control
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Abstract
The present invention discloses a kind of image forming apparatus and its control method.If the instruction of restarting that described image forming apparatus receives is not the instruction of the remote control received from information processing unit, do not start when restarting then for the application from described information processing unit remote control described image forming apparatus, and, if instruction of restarting is the instruction of remote control, start the application when restarting.
Description
Technical field
The present invention relates to a kind of images using telemaintenance service (remote maintenance service) to be formed
Device and its control method.
Background technology
In Japanese Unexamined Patent Publication 2005-208974 patent gazettes, it is proposed that pass through sound for multi-function peripheral
Frequency and moving image communication and remote control are performed telemaintenance service.It, can be in more work(in telemaintenance service
When mistake can occur on peripheral equipment, live (hereinafter referred to as maintenance personal) is gone to without staff to execute maintenance, and by
Error and solution method is directly sent to user to solve the problems, such as by call center.In this way, can shorten needed for solving error when
Between.In this telemaintenance service, user can effectively realize and exhale using the communication unit of multi-function peripheral
The connection for crying center, without utilizing other devices in addition to multi-function peripheral, such as telephone device or PC.In general,
It can be limited from internet to by the connection of the information terminal of firewall blocks.Meanwhile if there is high parent using with fire wall
With the HTTP of property (affinity), then allow the information terminal side in slave firewall to the connection of internet.Therefore, for being prevented
It, can be by executing from each information terminal side to Relay Server (following the service in this for two information terminals of wall with flues blocking
Business device can be connected as HTTP clients) connection realize the session establishment between information terminal.By using this
Communication unit can then make user use call center wider if it is the environment for being connectable to internet.
However, traditional technology described above there is a problem of it is described below.For example, in telemaintenance service, exist
Such situation：It is multi-functional to execute by instruction from call center side or operation according to maintenance content or defect content
Peripheral equipment is restarted.For example, the case where executing the change for making setting become the effective setting after restarting, or set working as
When standby failure, the case where restarting of multi-function peripheral is executed.Meanwhile in telemaintenance service, can remotely it execute
The various operations of multi-function peripheral, including the used operation from the viewpoint of maintenance.Correspondingly, from the viewpoint of safety
It sets out, operation can be remotely executed when user recognizes safeguard service, still, kept away when user is unaware that safeguard service
It is desirable to exempt from continuous remote maintenance.Using above-mentioned traditional technology come in the case of executing telemaintenance service, in more work(
Can be after peripheral equipment to restart, telemaintenance service application is continuously enabled following system initialization, and even if in its in addition to user view
His, there is also the possibilities that will continue telemaintenance service time.
Invention content
The present invention can realize such a configuration：After image forming apparatus is restarted, only just start if necessary remote
Journey safeguard service application.
An aspect of of the present present invention provides a kind of image forming apparatus, and described image forming apparatus includes：Receiving unit,
It is configured as receiving the instruction of restarting of described image forming apparatus, Huo Zhejing via the operating unit of described image forming apparatus
The instruction of restarting of described image forming apparatus is received from external device (ED) by network；And control unit, it is configured for controlling
System so that if the instruction of restarting is via the operating unit of described image forming apparatus and the instruction that receives, in weight
The module being used for the communication with external apparatus of remote control described image forming apparatus for not starting image forming apparatus when opening, with
And if the instruction of restarting is the instruction of remote control received from external device, start image formation dress when restarting
That sets is used for the module with the communication with external apparatus of remote control described image forming apparatus.
Another aspect of the present invention provides a kind of control method of image forming apparatus, the method includes：Via described
The operating unit of image forming apparatus receives the instruction of restarting of described image forming apparatus, or via network from external device (ED)
Receive the instruction of restarting of described image forming apparatus；And controlled so that if the instruction of restarting is via the figure
The instruction received as the operating unit of forming apparatus does not start being used for and long-range control for image forming apparatus then when restarting
The module of the communication with external apparatus of described image forming apparatus processed, and if the instruction of restarting is received from external device (ED)
Remote control instruction, then when restarting start image forming apparatus be used for and remote control described image forming apparatus
The module of communication with external apparatus.
According to the description of exemplary embodiment, other features of the invention will be apparent referring to the drawings.
Description of the drawings
Fig. 1 is the view for exemplary system configuration in embodiment.
Fig. 2 is the view for exemplary hardware configuration in embodiment.
Fig. 3 is the view for exemplary software configuration in embodiment.
Fig. 4 is the view for illustrating remote processing flow chart in embodiment.
Fig. 5 is the view of the display for exemplified operation unit in embodiment.
Fig. 6 is the view for being illustrated in flow chart performed when remote control in embodiment.
Fig. 7 A and Fig. 7 B are the views for illustrating flow chart performed after restarting in embodiment.
Fig. 8 is in embodiment for illustrating the view restarted indicated from operating unit.
Fig. 9 is in embodiment for illustrating the view restarted indicated from operating unit.
Specific implementation mode
Carry out detailed description of the present invention embodiment now with reference to attached drawing.It will be noted that except as otherwise specifically provided herein, otherwise
The relevant configuration of component, digital representation and the numerical value stated in these embodiments is not limit the scope of the invention.
【System configuration】
The explanation to the embodiment of the present invention is provided below in reference to Fig. 1 to Fig. 9.First, it will referring to Fig.1 provide according to implementation
The explanation of the configuration of the remote maintenance system of example.
Remote maintenance system according to the present embodiment includes image forming apparatus 101, call center's terminal (information processing apparatus
Set) 102 and Relay Server 103, and each device is communicatively coupled via internet 105.It is applied as the present invention
Device, image forming apparatus 101 and call center's terminal 102 have audio and moving image communication, remote control etc. remotely
Maintenance function (maintenance function), and operated as communication parter in remote maintenance.Relay Server 103 is configured with HTTP
Server communication function.Relay Server 103 executes the session management between terminal 102 in image forming apparatus 101 and calling.
Here, the example for including single image forming apparatus is illustrated that, but the invention is not restricted to this, may include multiple images shape
At device.
Image forming apparatus 101 and call center's terminal 102 are configured with HTTP client communication functions.Image forming apparatus
101 connect by fire wall 104, on internet 105 with the progress of Relay Server 103 HTTP.Similarly, call center's terminal
102 carry out HTTP with Relay Server 103 connect.Image forming apparatus 101 is via Relay Server 103 and call center's terminal
102 execute data transmission and reception.
Call center's terminal 102 according to the present embodiment is the terminal operated by the maintenance personnel of call center and is to use
In the image forming apparatus of maintenance.Call center's terminal 102 serves such：By audio and moving image communication and far
Process control and execute remote maintenance on image forming apparatus 101.It note that in this embodiment, http protocol is used for image
Connection between forming apparatus 101 and Relay Server 103, but it is also possible to which there is high-affinity using with fire wall 104
Other communication protocols.Note that in this embodiment, http protocol for call center's terminal 102 and Relay Server 103 it
Between connection, but other communication protocols can also be used.It note that in this embodiment it is possible to by individually establishing communication
Path executes the data transmission and reception between image forming apparatus 101 and call center's terminal 102, which is constituted
From image forming apparatus 101 via Relay Server 103 to the direct-connected of call center's terminal 102.
【The hardware configuration of image forming apparatus】
Next, by the explanation for the hardware configuration for providing image forming apparatus 101 according to the present embodiment with reference to Fig. 2.Figure
As forming apparatus 101 is configured with CPU 201, RAM 202, ROM 203, HDD 204, scanner I/F (interface) 206, scanner
207, printer I/F 208, printer 209, operating unit I/F 210, operating unit 211, network I/F 212, power supply I/F
213 and power supply SW (switch) 214.
CPU 201 is based on the control program stored in the storage unit of ROM 203 or hard disk drive (HDD) 204
The whole of access to execute the various equipment to being connected to system bus 205 controls.ROM 203 stores CPU 201 and can hold
Capable control program.RAM 202 mainly plays the effects that main memory, working region of CPU 201, and may be used such
Configuration：Expand memory capacity by being connected to the option RAM of ECP Extended Capabilities Port (not shown).The storages of HDD 204 startup program,
Various applications, character font data, user file, editing files etc..It note that in this embodiment, use HDD 204, but
It is that in addition to HDD 204, SD card or flash memory are also used as external memory.
Scanner I/F 206 controls the image inputted from scanner 207.The controls of printer I/F 208 are output to printer
209 image.Operating unit I/F 210 executes the display control of operating unit 211, and controls and be arranged by operating unit 211
Various setting informations input.Reference numeral 212 is to execute the network communicated with the data of external network via network cable
I/F.Power supply I/F 213 is the power supply I/ controlled from the power supply that power supply SW 214 receives signal and executes image forming apparatus 101
F。
【The software configuration of image forming apparatus】
Next, by the explanation for the software configuration for providing image forming apparatus 101 according to the present embodiment with reference to Fig. 3.It is main
Each software module depicted herein is operated by CPU 201.Operation control processing module 301 to shown in figure and do not show
The whole control of software module progress gone out, and such as duplicating, printing, scanning and the UI that are generated in image forming apparatus are handled
Various job execution controls.
UI processing modules 302 mainly execute control to operating unit 211 and operating unit I/F 210.In addition to by operator
The content of member's operation performed on operating unit 211 notifies to other than Operation control processing module 301, UI processing modules
302 are also shown on operating unit 211 in the display of picture based on the instruction from Operation control processing module 301 to control
Hold.Also, UI processing modules 302 control the editor of the drawing data shown by operating unit 211.
Network process module 303 is for controlling the communication being mainly performed via network I/F 212 with external unit
Module, network process module 303 executes communication control for being communicated with the various equipment on LAN.Work as network process module
303 when receiving the control command or data of the equipment on LAN, and the content of received control command or data is led to
Know to Operation control processing module 301.Also, based on the instruction from Operation control processing module 301, network process module
303 equipment on LAN executes the transmission of control command or data.
Based on the instruction of Operation control processing module 301, scan process module 304 is by controlling scanner 207 and scanning
Device I/F 206 sends out the instruction for reading the original copy being placed on scanner 207.Based on Operation control processing module 301
Instruction, print processing module 305 execute print processing by controlling printer 209 and printer I/F 208 to specified image.
According to the call center's link information setting stored in HDD 204, during remote control processing module 306 obtains
The connection with Relay Server 103 is carried out after the URL of server 103, and via network process module 303.In the session of foundation
In, via network process module 303, remote control processing module 306 executes number by audio, moving image and remote control
According to sending and receiving.Also, remote control processing module 306 is analyzed via the data received by network process module 303, and
Necessary control is executed to UI processing modules 302.
Power supply processing module 307 receives the signal from power supply SW 214 via power supply I/F 213, notifies at Operation control
Module 301 is managed, and executes shutdown or reboot process.Also, based on the instruction from Operation control processing module 301, power supply
Processing module 307 executes shutdown processing or reboot process, and deenergization.
【Communication process】
Next, will be given at reference to Fig. 4 and Fig. 5 in image forming apparatus 101 for via Relay Server 103 with exhale
It is the processing procedure and the exemplary explanation of picture of the communication process of the communication of center terminal 102.By will be stored in HDD 204
Program read into RAM 202 and the program executed by CPU201 to realize processing described below.
First, in step S401, when being received from operating unit 211, remote control is handled mould by UI processing modules 302
The enabled instruction of block 306 is notified to Operation control processing module 301.It is shown to operating unit 211 next, will be provided with reference to Fig. 5
The explanation of the picture shown.Reference numeral 501 indicates the duplicating picture shown to operating unit 211.Reference numeral 503 indicates calling
Center button；When having selected call center's button, start remote control processing module 306, and execute exhaling for call center
It cries.Reference numeral 504 indicates the connection button for being connected to call center；When having selected connection button, via middle following the service
Business device 103 is connected to call center's terminal 102.Reference numeral 505 indicates cut-off push button；When having selected cut-off push button, disconnect
To the connection of call center's terminal 102.
Explanation is now returned into Fig. 4.In step S402, according to the enabled instruction received in step S401, operation
Control process module 301 starts remote control processing module 306.The following the service from the readings of HDD 204 of remote control processing module 306
The URL of business device 103, and carry out HTTP with Relay Server 103 and connect.In step S403, remote control processing module 306 is sent out
It is sent to Relay Server 103, and session is established with call center's terminal 102.
Via network processes in the session that step S404, remote control processing module 306 are established in step S403
Module 303 carries out sending and receiving for audio, moving image or remote control data with call center's terminal 102.In this regard, scheming
As starting between the user of forming apparatus 101 and the reception operator (reception operator) of call center's terminal 102
Remote control.In step S405, if it is indicated that the connection connected between Relay Server 103 and call center's terminal 102 terminates,
Then 306 termination of remote control processing module.If do not terminated, in Relay Server 103 and call center's terminal 102
Between carry out data and send and receive.
【Reboot process】
Next, will be given at reference to Fig. 6 to Fig. 9 in the case that prompt restarts, for passing through in image forming apparatus 101
The explanation of the processing procedure of the communication process communicated with call center's terminal 102 by Relay Server 103.Stream shown in Fig. 4
In journey figure, the state that can start remote control processing and data receiver is entered.Pass through the program that will be stored in HDD 204
It reads into RAM202 and the program is executed by CPU 201 to realize processing described below.
In step s 601, remote control processing module 306 in the session established via network process module 303 with
Call center's terminal 102 carries out sending and receiving for audio, moving image or remote control data.In step S602, remotely
Control process module 306 determines whether the data received in step s 601 are remote control commands.Remote control commands table
Show the data for executing remote control in addition to audio and moving image.If it is determined that the result is that remote control commands,
Then processing enters step S604, but if not being, then processing enters step S603.In step S603, at remote control
Reason module 306 makes the request for executing the display for audio or moving image etc. to UI processing modules 302.
Meanwhile in step s 604, remote control commands are received from remote control processing module 306, at Operation control
Reason module 301 determines if it is instruction of restarting.Because failure in perhaps situation and cause device configuration change or setting
In the case of changing so that image forming apparatus 101 must restart, instruction of restarting is sent.Here, if there is instruction of restarting, then locate
Reason enters step S605, but if it is not, processing returns to step S601.
In step s 605, Operation control processing module 301 notifies instruction of restarting to power supply processing module 307.Power supply
The determination of processing module 307 instruction of restarting, which is from remote control processing module 306 or instruction of restarting, to be passed through from power supply SW 214
The signal notified from power supply I/F 213 to Operation control processing module 301, and determine whether to execute to Operation control processing module
The notice of 301 processing.That is, determining whether instruction of restarting is made by remote control.If instruction of restarting is by remotely controlling
It makes, then processing enters step S606, if it is not, then processing enters step S607.For example, if via extranets
Network notifies instruction of restarting, it is determined that instruction of restarting is the instruction made by remote control.
Also, in addition to Fig. 8 and remote control shown in Fig. 9, instruction of restarting is notified to Operation control
Processing module 301.In the case, processing enters step S607.More specifically, in fig. 8, operating unit 211 is made
The notice of reboot button 801 is pressed, and notifies this to restart to Operation control processing module 301 via UI processing modules 302.Change sentence
Talk about, this be via shown picture on the operating unit 211 of image forming apparatus 101 and the instruction of restarting made it is logical
Know.Also, Operation control processing module 301 in fig.9, is illustrated via network process module 303 the case where restarting notice.
In the example of figure 9, it contains and information terminal 902 in a local network is set together with image forming apparatus 101.By coming from
The instruction of restarting of information terminal 902 will restart notice to Operation control processing module 301 via network process module 303.Change sentence
It talks about, the instruction of restarting from the device in LAN is determined not to be the instruction of restarting by remote control.
Explanation is now returned into Fig. 6.If it is determined that performing processing by remote control processing module 306, then in step
In S606, for starting information preservation necessary to remote control processing module 306 when Operation control processing module 301 will restart
To HDD (storage unit) 204, and handles and enter step S608.Simultaneously, if it is determined that remote control processing module 306 does not have
There is execution processing, then in step S607, Operation control processing module 301 will not start remote control processing module 306 must
In the information storage to HDD 204 of palpus, and handles and enter in step S608.In step S608, power supply processing module 307
Execution is restarted.In other words, in the case of in information storage to HDD 204 necessary to will be above-mentioned in power supply processing module 307,
The termination of image forming apparatus 101 is executed after storing the information.
Next, the flow chart of the reference numeral 710 with reference to Fig. 7 A is restarted it to be given in image forming apparatus 101
The explanation of performed processing procedure afterwards.In figure 6, illustrate perform restart after performed sequence.By that will deposit
The program stored up in HDD 204 reads into RAM202 and executes the program by CPU 201 to realize operations described below.
In step s 701, after performing and restarting, Operation control processing module 301 is read from HDD204 about being
It is no to start the information of remote control processing module 306 from HDD 204 and start necessary information.Here read-out information
It is the information preserved in the step S606 of Fig. 6.Therefore, if information preservation is restarted in HDD 204 at remote control
Manage module 306.In step S702, Operation control processing module 301 is based on whether the information can be obtained to determine whether to open
Dynamic remote control processing module 306.In the case of startup, processing enters step S703, in the case where not starting, terminates
Processing.In step S703, according to the information read from HDD 204, Operation control processing module 301 starts remote control processing
Module 306.
The flow chart of the reference numeral 720 of Fig. 7 B illustrates after image forming apparatus 101 is restarted, via relay services
Device 103 and the communication process performed by call center's terminal 102.In the step S703 of reference numeral 710, illustrate
When starting remote control processing module 306, processing enters the step S402 and its subsequent step in the flow chart of above-mentioned Fig. 4.
As described above, in the case where receiving instruction of restarting according to the image forming apparatus 101 of the present embodiment, pass through through
By be notified that component of instruction of restarting and determine restart when, it is determined whether must start up remote control processing module 306.It is right
This, by this present embodiment, in the case of specifying the instruction of restarting by remote control commands only during remote maintenance, just weighing
Start application associated with remote control after opening, it can thus be avoided starting unnecessary application.
Other embodiment
The embodiment of the present invention can also be realized by following method, that is, pass through network or various storage mediums
The software (program) for the function of executing above-described embodiment is supplied to system or device, the computer of the system or device or in
The method that Central Processing Unit (CPU), microprocessing unit (MPU) read and execute program.
Although describing the present invention with reference to exemplary embodiment, but it is to be understood that the present invention is not limited to disclosed
Exemplary embodiment.Widest explanation should be assigned to the range of following claims, so that it covers all these variation examples
And equivalent structure and function.
Claims (6)
1. a kind of image forming apparatus, described image forming apparatus include：
Receiving unit is configured as receiving described image forming apparatus via the operating unit of described image forming apparatus
Instruction of restarting, or via network from external device (ED) receive described image forming apparatus instruction of restarting；And
Control unit is configured for controlling so that if the instruction of restarting is via described image forming apparatus
Operating unit and the instruction received, then do not start when restarting image forming apparatus be used for and remote control described image shape
At the module of the communication with external apparatus of device, and if the instruction of restarting is remote control received from external device
Instruction then starts the communication with external apparatus of image forming apparatus being used for remote control described image forming apparatus when restarting
Module.
2. image forming apparatus according to claim 1, described image forming apparatus further include：
Storage unit, if being configured as the instruction that the instruction of restarting is remote control received from external device,
Will with the relevant information storage of the module in memory,
Wherein, described control unit executive device termination after being terminated by the processing of the storage unit.
3. image forming apparatus according to claim 2, wherein described control unit is stored according to the storage unit
Information execute reboot process.
4. image forming apparatus according to claim 1, described image forming apparatus further include：
Determination unit is configured to determine that whether the instruction of restarting received by the receiving unit is from the external device (ED)
The instruction of the remote control received, wherein
It is described true if the notice of the instruction of restarting received by the receiving unit is made via external network
Order member determines that the instruction of restarting is the instruction of the remote control received from the external device (ED).
5. image forming apparatus according to claim 1, wherein in the instruction of restarting connect from the external device (ED)
In the case of the instruction of the remote control received, the behaviour via described image forming apparatus is included at least in the instruction of restarting
The instruction for the notice made as unit and from one of the instruction of device in the LAN of image forming apparatus.
6. a kind of control method of image forming apparatus, the method includes：
The instruction of restarting of described image forming apparatus is received via the operating unit of described image forming apparatus, or via net
Network receives the instruction of restarting of described image forming apparatus from external device (ED)；And
It is controlled so that if the instruction of restarting is the finger received via the operating unit of described image forming apparatus
It enables, does not then start the communication with external apparatus of image forming apparatus being used for remote control described image forming apparatus when restarting
Module, and if the instruction of restarting is the instruction of remote control received from external device, start when restarting
The module of image forming apparatus being used for the communication with external apparatus of remote control described image forming apparatus.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2013264504A JP6204821B2 (en) | 2013-12-20 | 2013-12-20 | Image forming apparatus, control method thereof, and program |
| JPJP2013-264504 | 2013-12-20 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104735280A CN104735280A (en) | 2015-06-24 |
| CN104735280B true CN104735280B (en) | 2018-08-31 |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101500056A (en) * | 2008-01-30 | 2009-08-05 | 夏普株式会社 | Link system |
| CN103312933A (en) * | 2012-03-13 | 2013-09-18 | 株式会社理光 | Control apparatus and method of starting control apparatus |
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101500056A (en) * | 2008-01-30 | 2009-08-05 | 夏普株式会社 | Link system |
| CN103312933A (en) * | 2012-03-13 | 2013-09-18 | 株式会社理光 | Control apparatus and method of starting control apparatus |
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