CN104657813A - Employee service assessment information storage and management system - Google Patents
Employee service assessment information storage and management system Download PDFInfo
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- CN104657813A CN104657813A CN201410709176.4A CN201410709176A CN104657813A CN 104657813 A CN104657813 A CN 104657813A CN 201410709176 A CN201410709176 A CN 201410709176A CN 104657813 A CN104657813 A CN 104657813A
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- 238000004891 communication Methods 0.000 claims abstract description 106
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- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides an employee service assessment information storage and management system which adopts the service situation of company employees to visiting clients in a service hall as assessment information and stores and manages the assessment information. The employee service assessment information storage and management system comprises an employee terminal, a client terminal and a management device, wherein the employee terminal comprises an application software installation packet storage part for storing an installation packet, an employee image storage part, an employee input display part, an installation packet transmission network establishing part for establishing a transmission network, an installation packet transmission part for transmitting the installation packet through the transmission network, and an employee communication part; the client terminal comprises a client image storage part, a client input display part, an installation packet receiving part for receiving the transmitted installation packet, an application software installation part and a client communication part; the management device comprises a management communication part, and an assessment information storage part for storing assessment information; the client communication part is used for transmitting installation completing information to the employee terminal; the employee communication part is used for transmitting employee numbers, client terminal identification codes, application software names and installation completing information to the management device.
Description
Technical field
The present invention relates to a kind of employee and serve examination information storage tube reason system.
Background technology
Along with the high speed development of ICT (information and communication technology), the device for mobile communication such as such as mobile phone have become requisite communication tool in people's routine work learning life, and the service request that people provide mobile phone is more and more higher, demand gets more and more.In order to meet the demand of people, cellular service business set up can provide business hall that is comprehensive, high-quality information communication service.These business halls spread over each corner in people's life, for the work and study life of people provides great convenience.
Generally, in business hall, all for visiting client provides various service by full-time employee, such as, recommend customers installs various application software, using method etc. for client's demonstration application software, so these employees directly affect the convenience of client to application software application to the quality of customer service.
At present, for the service scenario of employee, only weighed by the working time, and do not weigh the specific service of employee, such as, within the same working time, the quantity of some employee's services clients is many, and the quantity of some employee's services clients is few; Or same service, it is conscientiously careful that some employees serve, and the carelessness of some employee's services is simple; But, be but the same to the weighing result of their service scenario, like this, not only can hit the job enthusiasm to the good employee of customer service and work incentive, and have a strong impact on the service quality of the service that business hall provides for client.
Summary of the invention
The present invention carries out to solve the problem, object be to provide a kind of by using employee to the service scenario of visiting client as examination information carry out storage administration, thus promote that employee can provide the employee of the service adapted to serve examination information storage tube reason system to each visiting client.
The invention provides a kind of employee and serve examination information storage tube reason system, company personnel is carried out storage administration to the service scenario of visiting client as examination information in business hall, there is such feature, comprising: held by employee and there is employee's terminal of employee's terminal recognition code, held by client and there is client terminal identification code, communicate with employee the client's terminal be connected by communication network by terminal, and communicate with terminal and client the management devices be connected with employee by terminal by communication network, wherein, employee comprises by terminal: application software installation kit storage part, employee side picture storage part, employee side input display part, installation kit transmits network creating section, installation kit transport unit and employee side Department of Communication Force, client comprises by terminal: customer side picture storage part, customer side input display part, installation kit acceptance division, application software installation portion and customer side Department of Communication Force, management devices comprises: management-side Department of Communication Force, examination information storage part, application software installation kit storage part stores each installation kit corresponding with each application software, employee side picture storage part stores login screen, installation kit transmits selects picture and installation kit to transmit setting screen, employee side input display part display login screen, employee is allowed to input corresponding employee's job number thus to log in, display installation kit transmits selects picture, allows employee select corresponding installation kit according to the demand of client, display installation kit transmits setting screen, employee is allowed to set client terminal identification code so that the client to correspondence transmits installation kit by terminal, installation kit transmission network creating section creates one according to the client terminal identification code be transfused to and transmits network accordingly, installation kit transport unit is sent to client's terminal by by the installation kit selected by transmitting network together with employee's terminal recognition code, customer side picture storage part stores and transmits network connection setting screen and installation kit installation selection picture, the display of customer side input display part transmits network and connects setting screen, client is allowed installation kit acceptance division to be set as and to transmit network and be connected, installation kit acceptance division receives with the installation kit that terminal sends from employee by transmitting network, the installation kit received is presented at installation kit and installs in selection picture by customer side input display part, customer selecting is allowed to need the installation kit installed, application software installation portion is based on the installation being carried out corresponding application software by the installation kit selected, customer side Department of Communication Force by communication network based on employee's terminal recognition code by client terminal identification code, the application software title corresponding with application software, and the information that installs of correspondence is sent to employee's terminal, employee's job number that employee side Department of Communication Force will be received from client by terminal by communication network, client terminal identification code, application software title, the information that installs is sent to management devices accordingly, examination information storage part is to the employee's job number received, client terminal identification code, application software title and install information as examination information carry out corresponding stored.
Serve in examination information storage tube reason system employee provided by the invention, such feature can also be had: wherein, client also comprises flow acquisition unit by terminal, the flow information that this flow acquisition unit uses each application software to produce for obtaining client, client terminal identification code, application software title and corresponding flow information are sent to management devices by customer side Department of Communication Force, and flow information is still carried out corresponding stored as examination information based on the client terminal identification code received and application software title by examination information storage part.
Serve in examination information storage tube reason system employee provided by the invention, such feature can also be had: wherein, client also comprises charging point acquisition unit by terminal, the charging point information that this charging point acquisition unit uses each application software to produce for obtaining client, client terminal identification code, application software title and corresponding charging point information are sent to management devices by customer side Department of Communication Force, and charging point information is still carried out corresponding stored as examination information based on the client terminal identification code received and application software title by examination information storage part.
Serve in examination information storage tube reason system employee provided by the invention, such feature can also be had: wherein, client also comprises time acquisition unit by terminal, in the schedule time after application software is mounted, after this application software is opened by scene, time acquisition unit obtains this application software and is opened duration by the time span that scene is opened as scene, customer side Department of Communication Force by communication network by client terminal identification code, application software title, scene is opened information and scene and is opened duration and be sent to management devices accordingly, examination information storage part also based on the client terminal identification code received and application software title scene opened information and on-the-spot open duration also as examination information carry out corresponding stored.
Serve in examination information storage tube reason system employee provided by the invention, can also have such feature: wherein, employee's terminal and client's terminal are all communication terminal, and employee's terminal recognition code and client terminal identification code are all phone number.
Serve in examination information storage tube reason system employee provided by the invention, such feature can also be had: wherein, management devices also comprises: employee information storage part and retrieval judging part, employee information storage part corresponding stored has employee's job number and the login password of each employee, employee side input display part display login screen, also for allowing employee input password, the employee's job number be transfused to and password are sent to management devices by employee side Department of Communication Force, retrieval judging part retrieves corresponding login password based on the employee's job number received from employee information storage part, and judge that whether password is identical with login password, when being judged as YES, log in.
The effect of invention
Examination information storage tube reason system is served according to employee involved in the present invention, because employee selects corresponding installation kit according to the demand of client after login, and make installation kit transport unit transmit installation kit to client by terminal by setting client terminal identification code, client receives by terminal and installs this installation kit, after completing installation, employee's job number, client terminal identification code, software information and install information and be sent to management devices, so, present invention achieves for employee to the service scenario of visiting client as examination information carry out storage administration, facilitate employee and can provide to each visiting client the service adapted, improve service quality.
Accompanying drawing explanation
Fig. 1 is the structured flowchart that in embodiments of the invention one, employee serves examination information storage tube reason system;
Fig. 2 is the structured flowchart of employee's terminal in embodiments of the invention one;
Fig. 3 is the structured flowchart of client's terminal in embodiments of the invention one;
Fig. 4 is the structured flowchart of management devices in embodiments of the invention one;
Fig. 5 is the schematic diagram of login screen in embodiments of the invention one;
Fig. 6 is that in embodiments of the invention one, installation kit transmits the schematic diagram selecting picture;
Fig. 7 is the schematic diagram that in embodiments of the invention one, installation kit transmits setting screen;
Fig. 8 transmits the schematic diagram that network 50 connects setting screen in embodiments of the invention one;
Fig. 9 is that in embodiments of the invention one, installation kit installs the schematic diagram selecting picture;
Figure 10 is the action flow chart that in embodiments of the invention one, employee serves examination information storage tube reason system;
Figure 11 is the schematic diagram of examination information correspondence table in embodiments of the invention one;
Figure 12 is the structured flowchart of client's terminal in embodiments of the invention two;
Figure 13 is the structured flowchart of management devices in embodiments of the invention two;
Figure 14 is the action flow chart of employee's terminal in embodiments of the invention;
Figure 15 is the action flow chart of client's terminal in embodiments of the invention;
Figure 16 examines information Stored Procedure figure in embodiments of the invention; And
Figure 17 is the schematic diagram of examination information correspondence table in embodiments of the invention two.
Embodiment
The technological means realized to make the present invention, creation characteristic, reach object and effect is easy to understand, following examples are served examination information storage tube reason system to employee of the present invention by reference to the accompanying drawings and are specifically addressed.
< embodiment one >
Fig. 1 is the structured flowchart that in embodiments of the invention one, employee serves examination information storage tube reason system.
As shown in Figure 1, in the present embodiment one, employee serve examination information storage tube reason system 100 for carrying out storage administration to the examination information of company personnel, here, using company personnel in business hall to the service scenario of visiting client as examination information.
Employee serves examination information storage tube reason system 100 and comprises: employee with terminal 10, client with terminal 20 and management devices 30.
Employee is held by employee by terminal 10, and has employee's terminal recognition code; Client is held by client by terminal 20, and has employee's terminal recognition code.In addition, employee to be communicated by communication network 40 by terminal 20 with terminal 10 and client and is connected.
In the present embodiment one, employee is respectively communication terminal (i.e. mobile phone) with terminal 10 and client by terminal, and correspondingly, employee's terminal recognition code and client terminal identification code are respectively the phone number of employee and client.
Management devices 30 also to be communicated by terminal 20 with terminal 10 and client by this communication network 40 and employee and is connected.
Fig. 2 is the structured flowchart of employee's terminal in embodiments of the invention one.
As shown in Figure 2, employee comprises by terminal 10: application software installation kit storage part 11, employee side picture storage part 12, employee side input display part 13, installation kit transmit network 50 creating section 14, installation kit transport unit 15, employee side temporary storage part 16, employee side Department of Communication Force 17 and control the employee side control part 18 of above-mentioned each portion operation.
Fig. 3 is the structured flowchart of client's terminal in embodiments of the invention one.
As shown in Figure 3, client comprises by terminal 20: customer side picture storage part 21, customer side input display part 22, installation kit acceptance division 23, customer side temporary storage part 24, application software installation portion 25, customer side Department of Communication Force 26, judging part 27, time acquisition unit 28 and control the customer side control part 29 of above-mentioned each portion operation.
Fig. 4 is the structured flowchart of management devices in embodiments of the invention one.
As shown in Figure 4, management devices 30 comprises: the management-side control part 33 that management-side Department of Communication Force 31, examination information storage part 32 and controlling runs in above-mentioned each portion.
Application software installation kit storage part 11 stores each installation kit corresponding with each application software.
Employee side picture storage part 12 stores login screen 121, installation kit transmits and selects picture 122 and installation kit to transmit setting screen 123.
Fig. 5 is the schematic diagram of login screen in embodiments of the invention one.
As shown in Figure 5, login screen 121 logs in for allowing employee, comprises: for allow employee input employee's job number job number input frame 121a, for allow employee input corresponding password Password Input frame 121b, log in button 121c and return button 121d.
After employee inputs employee's job number and password, such as in Figure 5, employee's job number of employee's input is " 0001 ", and the password of input is " 123456 ", then, can realize logging in by pressing login button 121c; In addition, by press return button 121d can realize cancel log in.
After employee realizes login, the employee's job number be transfused to and password are sent to management devices 30 by communication network 40 by employee side Department of Communication Force 17.
Fig. 6 is that in embodiments of the invention one, installation kit transmits the schematic diagram selecting picture.
As shown in Figure 6, installation kit transmits selects picture 122 select corresponding installation kit for allowing employee according to the demand of client, comprise: the employee side icon display box 122a of multiple application software icon for showing the application software corresponding to each installation kit, corresponding to each icon display box 122a and for the employee side title display box 122b of the application software title that shows corresponding application software, corresponding with each title display box 122b and for selecting the employee side choice box 122c of this installation kit, for by the first scroll bar 122e of all installation kit roll display in limited viewing area 122d, determine button 122f and cancel button 122g.
After employee completes selection installation kit, such as in fig. 2, installation kit " mailbox " and installation kit " corpse 2 " are selected, and then, determine that button 122f completes selection by pressing; In addition, cancel button 122g cancel selection to installation kit in current picture by pressing.
Fig. 7 is the schematic diagram that in embodiments of the invention one, installation kit transmits setting screen.
As shown in Figure 7, installation kit transmits setting screen 123 for allowing employee set client terminal identification code so that this employee transmits by the installation kit selected to the client of correspondence by terminal 20 by terminal 10, and installation kit transmits setting screen 123 and comprises: for allow employee input client terminal identification code identification code input frame 123a, confirm button 123b and return button 123c.
After employee sets client terminal identification code, such as in the figure 7, by pressing, the client terminal identification code that employee sets as " 15351902056 ", then, confirms that button 123b can realize setting; In addition, return button 123c can realize cancelling setting to client terminal identification code by pressing.
Employee side input display part 13 for showing login screen 121, thus allows employee input employee's job number and password; Also transmit selection picture 122 for showing installation kit, thus allow employee select installation kit; Also transmit setting screen 123 for showing installation kit, thus allow employee set client terminal identification code.
Installation kit transmits network 50 creating section 14 and transmits network 50 accordingly for creating one according to the client terminal identification code that is transfused to, and this transmission network 50 is for directly carrying out transmission and the reception of installation kit by terminal 20 with terminal 10 and client employee.
Installation kit transport unit 15 for being sent to client by terminal 20 by transmitting network 50 together with employee's terminal recognition code by the installation kit selected.
Employee side temporary storage part 16 is for temporarily storing the employee's job number, password and the client terminal identification code that are inputted by employee.
Customer side picture storage part 21 stores transmission network 50 and connects setting screen 211 and installation kit installation selection picture 212.
Fig. 8 transmits the schematic diagram that network 50 connects setting screen in embodiments of the invention one.
As shown in Figure 8, transmit network 50 to connect setting screen 211 and be connected for allowing client that installation kit acceptance division 23 is set as transmitting with installation kit the transmission network 50 that network 50 creating section 14 creates, thus allow client can receive by terminal 20 installation kit that employee sends by terminal 10.Transmit network 50 to connect setting screen 211 and comprise: for show the network name transmitting network 50 network name display box 211a, determine button 211b and return button 211c.
When installation kit is sent to client by terminal 20 by installation kit transport unit 15 together with employee's terminal recognition code, the title transmitting network 50 is shown in network name display box 211a, such as in fig. 8, what show in network name display box 211a is the transmission network 50 that name is called " zhang ", then, determine that button 211b can realize setting installation kit acceptance division 23 and be connected with transmission network 50 by pressing; In addition, return button 211c can cancel setting to installation kit acceptance division 23 by pressing.
Installation kit acceptance division 23 is for receiving with the installation kit that terminal 10 sends from employee by transmitting network 50.
Fig. 9 is that in embodiments of the invention one, installation kit installs the schematic diagram selecting picture.
As shown in Figure 9, installation kit is installed and is selected picture 212 for showing the installation kit received, thus allows customer selecting need the installation kit installed.Installation kit is installed and is selected picture 212 to comprise: the customer side icon display box 212a of multiple application software icon for showing each application software, corresponding with each customer side icon display box 212a and for the customer side title display box 212b of display application dbase, corresponding with each customer side title display box 212b and for selecting the customer side choice box 212c of this installation kit, for by the second scroll bar 212e of all installation kit roll display in limited customer side viewing area 212d, button 212f is installed and cancels button 212g.
After employee completes selection installation kit, such as in fig .9, installation kit " mailbox " and installation kit " corpse 2 " are selected, and then, complete selection by pressing installation button 212f; In addition, cancel button 212g cancel selection to installation kit in current picture by pressing.
The installation kit that customer side temporary storage part 24 receives by terminal 10 from employee for temporarily storing installation kit acceptance division 23.
Corresponding application software, based on the installation being carried out corresponding application software by the installation kit selected, such as, in fig .9, according to by the installation kit " mailbox " selected and " corpse 2 ", is installed to client with in terminal 20 by application software installation portion 25.
Customer side Department of Communication Force 26 is for being sent to employee by terminal 10 by communication network 40 based on employee's terminal recognition code by the information that installs of client terminal identification code, application software title and correspondence.Here, this installs information and refers to the information whether application software installs.
Employee side Department of Communication Force 17 is for being sent to management devices 30 by communication network 40 accordingly by the employee's job number received by terminal 20 from client, client terminal identification code, application software title, the information that installs.
Management-side Department of Communication Force 31 for received employee by communication network 40 and send by terminal 10 employee's job number, client terminal identification code, application software title, install information.
Examination information storage part 32 to the employee's job number received, client terminal identification code, application software title and install information as examination information carry out corresponding stored.
Judging part 27 is for judging in the application software that the is mounted schedule time after installation is complete, whether this application software is opened by scene.Here, the schedule time is 10 minutes, and scene is opened and referred to if be opened in mounted application software after installation is complete 10 minutes, then judge that this application software is opened by scene, otherwise, then do not opened by scene.In addition, whether this application software is opened by scene and is opened information to indicate with scene.
Time acquisition unit 28 is opened duration by the time span that scene is opened as scene for obtaining corresponding application software.In the present embodiment one, time acquisition unit 28 comprises acquiring unit, computing unit.Acquiring unit completes the set-up time of installation for obtaining application software, also for obtaining the opening time that application software is opened by scene, also for obtaining the application software pent shut-in time.Computing unit is for calculating the time difference of set-up time and opening time as opening interval duration, and the time difference also for calculating opening time and shut-in time opens duration as scene.
Customer side Department of Communication Force 26 is also opened duration be sent to management devices 30 accordingly for by communication network 40 client terminal identification code, application software title, scene being opened information and scene.
Management-side Department of Communication Force 31 also for being received client terminal identification code, application software title that client sends by terminal 20 by communication network 40, information is opened at scene and duration is opened at scene.
Examination information storage part 32 also based on the client terminal identification code received and application software title scene opened information and on-the-spot open duration also as examination information carry out corresponding stored.
Employee side control part 18 comprises the computer program run for controlling application software installation kit storage part 11, employee side picture storage part 12, employee side input display part 13, installation kit transmission network 50 creating section 14, installation kit transport unit 15, employee side temporary storage part 16 and employee side Department of Communication Force 17.
Customer side control part 29 comprises for the computer program controlling customer side picture storage part 21, customer side input display part 22, installation kit acceptance division 23, customer side temporary storage part 24, application software installation portion 25, customer side Department of Communication Force 26, judging part 27 and time acquisition unit 28 are run.
Management-side control part 33 comprises the computer program run for control and management side Department of Communication Force 31 and examination information storage part 32.
Figure 10 is the action flow chart that in embodiments of the invention one, employee serves examination information storage tube reason system.
As shown in Figure 10, in the present embodiment one, the motion flow that employee serves examination information storage tube reason system 100 comprises the following steps:
Step S1-1, employee side input display part 13 shows login screen 121, allows employee input employee's job number, and presses login button 121c, then enters step S1-2.
Step S1-2, employee side input display part 13 shows installation kit and transmits and select picture 122, allows employee select corresponding installation kit according to the demand of client, and presses and determine button 122f, then enter step S1-3.
Step S1-3, employee side input display part 13 shows installation kit and transmits setting screen 123, allows employee set corresponding client terminal identification code, and presses and determine button 123b, then enter step S1-4.
Step S1-4, installation kit transmits network creating section 14 and creates a transmission network 50, then enters step S1-5.
Step S1-5, installation kit transport unit 15 is sent to client by terminal 20 by by the installation kit selected by transmitting network 50 together with employee's terminal recognition code, then enters step S1-6.
Step S1-6, customer side input display part 22 shows transmission network and connects setting screen 211, allows client set installation kit acceptance division 23 and is connected with transmission network 50, then enter step S1-7.
Step S1-7, installation kit acceptance division 23 receives by transmitting network 50 installation kit sent by terminal 10 from employee, then enters step S1-8.
Step S1-8, customer side inputs display part 22 and is presented at by the installation kit received in installation kit installation selection picture 212, allows customer selecting need the installation kit installed, and presses installation button 212f, then enters step S1-9.
Step S1-9, application software installation portion 25, to the installation being carried out corresponding application software by the installation kit selected, then enters step S1-10.
Step S1-10, client terminal identification code, application software title and the information that installs are sent to employee by terminal 10 based on employee's terminal recognition code by communication network 40 by customer side Department of Communication Force 26, then enter step S1-11.
Step S1-11, the information that installs of employee's job number, client terminal identification code, application software title and correspondence is sent to management devices 30 by communication network 40 by employee side Department of Communication Force 17, then enters step S1-12.
Step S1-12, time acquisition unit 28 obtain application software from complete be mounted to opened by scene open interval duration, judging part 27 judges whether in the given time this open interval duration, and then judge whether this application software is opened by scene, when being judged as YES, entering step S1-13, when being judged as NO, entering step S1-14.
Step S1-13, time acquisition unit 28 obtains this application software and is opened duration by the time span that scene is opened as scene, then enters step S1-15.
Step S1-14, management-side Department of Communication Force 31 receives by communication network 40 employee's job number, client terminal identification code, application software title that employee sends by terminal 10 and installs information, then enters step S1-18.
Step S1-15, client terminal identification code, application software title, scene to be opened information and scene by communication network 40 and are opened duration and be sent to management devices 30 by customer side Department of Communication Force 26, then enter step S1-16.
Step S1-16, management-side Department of Communication Force 31 receives by communication network 40 employee's job number, client terminal identification code, application software title that employee sends by terminal 20 with terminal 10 and client, installs information, information is opened at scene and duration is opened at scene, then enters step S1-17.
Step S1-17, employee's job number, client terminal identification code, application software title that examination information storage part 32 pairs of management-side Department of Communication Forces 31 receive, install information, information is opened at scene and scene is opened duration and carried out corresponding stored, then enters done state.
Step S1-18, employee's job number that examination information storage part 32 pairs of management-side Department of Communication Forces 31 receive, client terminal identification code, application software title and the information that installs carry out corresponding stored, then enter done state.
Figure 11 is the schematic diagram of examination information correspondence table in embodiments of the invention one.
In the present embodiment one, the motion flow step of serving examination information storage tube reason system 100 through the employee shown in Figure 10 operate and namely obtains the corresponding table 60 of examination information shown in Figure 11, comprises for by three scroll bar 62 of this examination information roll display in limited viewing area 61 in this examination information correspondence table 60.The service scenario of employee to client directly can be recognized by the corresponding table 60 of this examination information, such as, employee's job number is the employee of " 0001 ", serve the client that a phone number is respectively " 15351902056 ", and two methods software " mailbox " and " corpse 2 " have been installed for this client.Like this, be convenient to managerial personnel and appraisal management is carried out to the employee of business hall.
The effect of embodiment one and effect
Employee involved by the present embodiment one serves examination information storage tube reason system, because employee selects corresponding installation kit according to the demand of client after login, and make installation kit transport unit transmit installation kit to client by terminal by setting client terminal identification code, client receives by terminal and installs this installation kit, complete this application software in the schedule time after installation when being opened by scene, time acquisition unit obtains scene and opens duration, employee's job number, client terminal identification code, software information, install information, scene is opened information and scene and is opened duration and be sent to management devices, so, the present embodiment one achieve for employee to the service scenario of visiting client as examination information carry out storage administration, thus facilitate employee and can provide to each visiting client the service adapted, improve service quality.
< embodiment two >
In the present embodiment two, for the structure identical with embodiment one, use identical symbol and omit identical explanation.
Figure 12 is the structured flowchart of client's terminal in embodiments of the invention two.
As shown in figure 12, in the present embodiment two, client by terminal 220 except comprising the customer side picture storage part 21 identical with embodiment one, customer side inputs display part 22, installation kit acceptance division 23, application software installation portion 25, judging part 27 and time acquisition unit 28, client also comprises by terminal 220: the customer side control part 225 that flow acquisition unit 221, charging point information acquiring section 222, customer side temporary storage part 223, customer side Department of Communication Force 224 and controlling runs in above-mentioned each portion.
Figure 13 is the structured flowchart of management devices in embodiments of the invention two.
As shown in figure 13, in the present embodiment two, management devices 230: the management-side control part 235 that management-side Department of Communication Force 231, examination information storage part 232, employee information storage part 233, retrieval judging part 234 and controlling runs in above-mentioned each portion.
The flow information that flow acquisition unit 221 uses each installed application software to produce for obtaining client.
The charging point information that charging point information acquiring section 222 uses each installed application software to produce for obtaining client.
Customer side temporary storage part 223 except there is the function identical with the customer side temporary storage part 24 in embodiment one, also for temporarily storing flow information and charging point information.
Customer side Department of Communication Force 224 except there is the function identical with the customer side Department of Communication Force 26 in embodiment one, also for client terminal identification code, application software title, corresponding flow information and charging point information being sent to management devices 30 by communication network 40.
Management-side Department of Communication Force 231 except there is the function identical with the management-side Department of Communication Force 31 in embodiment one, also for being received the flow information and charging point information that client sends by terminal by communication network 40.
Flow information and charging point information, except having the function identical with the examination information storage part 32 in embodiment one, are still carried out corresponding stored as examination information for the client terminal identification code that receives according to management-side Department of Communication Force 231 and application software title by examination information storage part 232.
Employee information storage part 233 corresponding stored has employee's job number and the login password of each employee.
When employee logs in, when employee input employee's job number and password and press log in button 121c time, the employee's job number be transfused to and password are sent to management devices 30 by employee side Department of Communication Force 17, and management-side Department of Communication Force 231 is also for receiving the employee's job number and password that employee sends by terminal 10 by communication network 40.
Employee's job number that retrieval judging part 234 receives based on management-side Department of Communication Force 231 retrieves corresponding login password from employee information storage part 233, and judges that whether the password be transfused to is identical with login password, when being judged as YES, realizes Successful login.By inputting password when employee logs in and judging that whether this password is correct, achieve and the personal account number of employee is protected, avoid other people to log in.
Customer side control part 225 comprises for the computer program controlling customer side picture storage part 21, customer side input display part 22, installation kit acceptance division 23, application software installation portion 25, judging part 27, time acquisition unit 28, flow acquisition unit 221, charging point information acquiring section 222, customer side temporary storage part 223 and customer side Department of Communication Force 224 run.
Management-side control part 33 comprises the computer program run for control and management side Department of Communication Force 231, examination information storage part 232, employee information storage part 233 and retrieval judging part 234.
Figure 14 is the action flow chart of employee's terminal in embodiments of the invention.
As shown in figure 14, in the present embodiment two, employee comprises the following steps with the motion flow of terminal 10:
Step S2-1, employee side input display part 13 shows login screen 121, allows employee input employee's job number and password, and presses login button 121c, then enters step S2-2.
Step S2-2, the employee's job number be transfused to and password are sent to management devices 30 by communication network 40 by employee side Department of Communication Force 17, then enter step S2-3.
Step S2-3, management-side Department of Communication Force 231 receives by communication network 40 the employee's job number and password that employee sends by terminal 10, then enters step S2-4.
Step S2-4, employee's job number that retrieval judging part 234 receives according to management-side Department of Communication Force 231 retrieves the login password corresponding with this employee's job number from employee information storage part 233, then enters step S2-5.
Step S2-5, retrieval judging part 234 judges that whether the password be transfused to is identical with login password, when being judged as YES, entering step S2-6, when being judged as YES, entering step S2-1 further.
Step S2-6, employee side input display part 13 shows installation kit and transmits and select picture 122, allows employee select corresponding installation kit according to the demand of client, and presses and determine button 122f, then enter step S2-7.
Step S2-7, employee side input display part 13 shows installation kit and transmits setting screen 123, allows employee set corresponding client terminal identification code, and presses and determine button 123b, then enter step S2-8.
Step S2-8, installation kit transmits network creating section 14 and creates a transmission network 50, then enters step S2-9.
Step S2-9, installation kit transport unit 15 is sent to client by terminal 20 by by the installation kit selected by transmitting network 50 together with employee's terminal recognition code, then enters done state.
Figure 15 is the action flow chart of client's terminal in embodiments of the invention.
As shown in figure 15, in the present embodiment two, client comprises the following steps with the motion flow of terminal 220:
Step S3-1, customer side input display part 22 shows transmission network and connects setting screen 211, allows client set installation kit acceptance division 23 and is connected with transmission network 50, then enter step S3-2.
Step S3-2, installation kit acceptance division 23 receives by transmitting network 50 installation kit sent by terminal 10 from employee, then enters step S3-3.
Step S3-3, customer side inputs display part 22 and is presented at by the installation kit received in installation kit installation selection picture 212, allows customer selecting need the installation kit installed, and presses installation button 212f, then enters step S3-4.
Step S3-4, application software installation portion 25, to the installation being carried out corresponding application software by the installation kit selected, then enters step S3-5.
Step S3-5, client terminal identification code, application software title and the information that installs are sent to employee by terminal 10 based on employee's terminal recognition code by communication network 40 by customer side Department of Communication Force 26, then enter step S3-6.
Step S3-6, time acquisition unit 28 obtain application software from complete be mounted to opened by scene open interval duration, judging part 27 judges whether in the given time this open interval duration, and then judge whether this application software is opened by scene, when being judged as YES, entering step S3-7, when being judged as NO, entering step S3-9.
Step S3-7, time acquisition unit 28 obtains this application software and is opened duration by the time span that scene is opened as scene, then enters step S3-8.
Step S3-8, client terminal identification code, application software title, scene to be opened information and scene by communication network 40 and are opened duration and be sent to management devices 30 by customer side Department of Communication Force 224, then enter step S3-9.
Step S3-9, when client uses this application software, flow acquisition unit 221 and charging point acquisition unit 222 obtain the flow information and charging point information that produce respectively, then enter step S3-10.
Enter step S3-10, client terminal identification code, application software title, corresponding flow information and charging point information are sent to management devices 30 by communication network 40 by customer side Department of Communication Force 224, then enter done state.
Figure 16 examines information Stored Procedure figure in embodiments of the invention.
As shown in figure 16, in the present embodiment two, the motion flow of management devices 230 comprises the following steps:
Step S4-1, management-side Department of Communication Force 231 receives by communication network 40 employee's job number, client terminal identification code, application software title that employee sends by terminal 10 and installs information, then enters step S4-2.
Step S4-2, employee's job number that examination information storage part 232 pairs of management-side Department of Communication Forces 231 receive, client terminal identification code, application software title and the information that installs carry out corresponding stored, then enter step S4-3.
Step S4-3, management-side Department of Communication Force 231 receives by communication network 40 client terminal identification code, application software title that client sends by terminal 220, information is opened at scene and duration is opened at scene, then enters step S4-4.
Step S4-4, examination information storage part 232 is opened information and scene according to client terminal identification code and application software title to the field that management-side Department of Communication Force 231 receives and is opened duration and carry out corresponding stored further, then enters step S4-5.
Step S4-5, management-side Department of Communication Force 231 receives by communication network 40 client terminal identification code, application software title, flow information and the charging point information that client sends by terminal 220, then enters step S4-6.
Step S4-6, the flow information that examination information storage part 232 receives management-side Department of Communication Force 231 according to client terminal identification code and application software title and charging point information carry out corresponding stored further, then enter done state.
Figure 17 is the schematic diagram of examination information correspondence table in embodiments of the invention two.
In the present embodiment two, operate with terminal 10, client the corresponding table 70 of examination information namely obtained shown in Figure 17 through the employee shown in Figure 15 to Figure 16 by the motion flow step of terminal 220 and management devices 230, comprise for by four scroll bar 72 of this examination information roll display in limited viewing area 71 in the corresponding table 70 of this examination information.The service scenario of employee to client directly can be recognized by the corresponding table 70 of this examination information, and from employee to the service condition (i.e. flow information and charging point information) of application software of installing, can find out whether the service that employee provides to this client is applicable to this client, like this, can promote that employee can provide to each visiting client the service adapted, thus reach the effect of improving service quality.Such as, employee's job number is the employee of " 0001 ", the client being " 15351902056 " for cell-phone number has installed two methods software " mailbox " " corpse 2 ", in this client use procedure afterwards, the use of " mailbox " is only created to the flow information of " 10M ", the flow information of " 50M " created to the use of " corpse 2 " and creates the charging point information of " 10 yuan ", illustrating that employee provides the service adapted for this client.
The effect of embodiment two and effect
Employee involved by the present embodiment two serves examination information storage tube reason system, because employee selects corresponding installation kit according to the demand of client after logining successfully, and make installation kit transport unit transmit installation kit to client by terminal by setting client terminal identification code, client receives by terminal and installs this installation kit, complete this application software in the schedule time after installation when being opened by scene, time acquisition unit obtains scene and opens duration, client is when using this application software, flow acquisition unit obtains the flow information produced, charging point acquisition unit obtains the charging point information produced, employee's job number, client terminal identification code, application software title, install information, scene is opened information and scene and is opened duration and be sent to management devices, so, the present embodiment two can not only using employee to the service scenario of visiting client as examination information carry out storage administration, but also the flow information that can obtain in the use procedure of client after installing application software and charging point information also carry out storage administration as examination information, further facilitate employee and can provide to each visiting client the service adapted, thus more effectively improve the service quality of business hall to client.
Above-mentioned embodiment is preferred case of the present invention, is not used for limiting the scope of the invention.
Claims (6)
1. employee serves an examination information storage tube reason system, company personnel is carried out storage administration to the service scenario of visiting client as examination information in business hall, it is characterized in that, comprising:
Held by described employee and there is employee's terminal of employee's terminal recognition code;
Held by described client and there is client terminal identification code, communicate with described employee the client's terminal be connected by communication network by terminal; And
Communicate with terminal and described client the management devices be connected with described employee by terminal by described communication network,
Wherein, described employee comprises by terminal: application software installation kit storage part, employee side picture storage part, employee side input display part, installation kit transmit network creating section, installation kit transport unit and employee side Department of Communication Force,
Described client comprises by terminal: the input of customer side picture storage part, customer side display part, installation kit acceptance division, application software installation portion and customer side Department of Communication Force,
Described management devices comprises: management-side Department of Communication Force, examination information storage part,
Described application software installation kit storage part stores each installation kit corresponding with each application software,
Described employee side picture storage part stores login screen, installation kit transmits and selects picture and installation kit to transmit setting screen,
Described employee side input display part shows described login screen, allows described employee input corresponding employee's job number thus to log in; Show described installation kit and transmit selection picture, allow described employee select corresponding described installation kit according to the demand of described client; Show described installation kit and transmit setting screen, allow described employee set described client terminal identification code so that the described client to correspondence transmits described installation kit by terminal,
Described installation kit transmission network creating section creates one according to the described client terminal identification code be transfused to and transmits network accordingly,
Described installation kit transport unit is sent to described client's terminal by by the described installation kit selected by described transmission network together with described employee's terminal recognition code,
Described customer side picture storage part stores and transmits network connection setting screen and installation kit installation selection picture,
Described customer side input display part shows described transmission network and connects setting screen, allows described client that described installation kit acceptance division is set as being connected with described transmission network,
Described installation kit acceptance division is received with the described installation kit that terminal sends from described employee by described transmission network,
The described installation kit received is presented at described installation kit and installs in selection picture by described customer side input display part, allows described customer selecting need the described installation kit installed,
Described application software installation portion based on the installation being carried out corresponding described application software by the described installation kit selected,
Described client terminal identification code, the application software title corresponding with described application software and the corresponding information that installs are sent to described employee's terminal by described communication network based on described employee's terminal recognition code by described customer side Department of Communication Force,
Described employee side Department of Communication Force by described communication network by the described employee's job number received by terminal from described client, described client terminal identification code, described application software title, described in install information and be sent to described management devices accordingly,
Described examination information storage part to the described employee's job number received, described client terminal identification code, described application software title and described install information as described examination information carry out corresponding stored.
2. employee according to claim 1 serves examination information storage tube reason system, it is characterized in that:
Wherein, described client also comprises flow acquisition unit by terminal, the flow information that this flow acquisition unit uses each described application software to produce for obtaining described client,
Described client terminal identification code, described application software title and corresponding described flow information are sent to described management devices by described customer side Department of Communication Force,
Described flow information is still carried out corresponding stored as described examination information based on the described client terminal identification code received and described application software title by described examination information storage part.
3. employee according to claim 1 serves examination information storage tube reason system, it is characterized in that:
Wherein, described client also comprises charging point acquisition unit by terminal, the charging point information that this charging point acquisition unit uses each described application software to produce for obtaining described client,
Described client terminal identification code, described application software title and corresponding described charging point information are sent to described management devices by described customer side Department of Communication Force,
Described charging point information is still carried out corresponding stored as described examination information based on the described client terminal identification code received and described application software title by described examination information storage part.
4. employee according to claim 1 serves examination information storage tube reason system, it is characterized in that:
Wherein, described client also comprises time acquisition unit by terminal,
In the schedule time after described application software is mounted, after this application software is opened by scene, described time acquisition unit obtains this application software and is opened duration by the time span that scene is opened as scene,
Described client terminal identification code, described application software title, described scene to be opened information and described scene by described communication network and are opened duration and be sent to described management devices accordingly by described customer side Department of Communication Force,
Described examination information storage part also based on the described client terminal identification code received and described application software title described scene opened information and described scene open duration also as described examination information carry out corresponding stored.
5. employee according to claim 1 serves examination information storage tube reason system, it is characterized in that:
Wherein, described employee's terminal and described client's terminal are all communication terminal,
Described employee's terminal recognition code and described client terminal identification code are all phone number.
6. employee according to claim 1 serves examination information storage tube reason system, it is characterized in that:
Wherein, described management devices also comprises: employee information storage part and retrieval judging part,
Described employee information storage part corresponding stored has described employee's job number and the login password of each described employee,
Described employee side input display part shows described login screen, also for allowing described employee input password,
The described employee's job number be transfused to and described password are sent to described management devices by described employee side Department of Communication Force,
Described retrieval judging part retrieves corresponding described login password based on the described employee's job number received from described employee information storage part, and judges that whether described password is identical with described login password, when being judged as YES, carries out described login.
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| CN104657813B (en) | 2017-08-01 |
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