CN104573836A - Self-service system - Google Patents
Self-service system Download PDFInfo
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- CN104573836A CN104573836A CN201510014382.8A CN201510014382A CN104573836A CN 104573836 A CN104573836 A CN 104573836A CN 201510014382 A CN201510014382 A CN 201510014382A CN 104573836 A CN104573836 A CN 104573836A
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Abstract
The invention provides a self-service system. The self-service system comprises at least one foreground module, at least one daemon module, at least one service providing window and a management center module. The foreground modules are arranged on a service site, and are used for interacting with a client to form a service order; the daemon modules are used for providing services according to the service order, each daemon module corresponds to a provider, the service providing windows are used for carrying out delivering on the client according the service order; the management center module is used for storing data of the foreground modules and the daemon modules, and manages the service site, and the foreground modules, the daemon modules, the service providing windows and the management center modules are connected through a network. According to the self-service system, the client can order the service from any foreground module, unified payment is achieved, operation of the client is simplified, waiting time of a user is shortened, each provider does not have to maintain an independent service system by himself, and burdens of the providers are relieved. The client can evaluate the service site, the providers and/or the provided service through a service evaluation module, and the client experience is improved.
Description
Technical field
The present invention relates to service field, particularly relate to a kind of self-help serving system.
Background technology
Current service location provides many services usually, comprises food and beverage sevice, commodity and service and other service, such as photo printing service, text printing service etc.
Even if food and beverage sevice place, be also provide multiple food and drink kind by different provider usually.
At present, for food and beverage sevice, existing single eating and drinking establishment solution, the service procedure after client's single point and flow process etc. of getting ready the goods are received in main simplification; Also there are some APP softwares, simplify client's single point, neck meal, process of paying a bill.
Following problem is there is in existing system:
(1) each provider needs the system safeguarding oneself, brings larger burden can to the operation of provider;
(2), when client needs to order the service that multiple provider provides, need each provider to locate to order, pay, the customer waits time is long, operates more complicated;
(3) information of ordering is transmitted with paper slip or oral mode, increases the possibility of makeing mistakes, and reduces the satisfaction of client;
(4) lack effectively evaluating mechanism, client's experience at the scene can not objective, evaluate in time, and feed back to related management personnel.
For Problems existing in existing system, and the complicacy of extensive service location, those skilled in the art are devoted to provide a kind of self-service terminal, improve customer experience to improve service quality.
Summary of the invention
For Problems existing in existing system, the invention provides a kind of self-help serving system, improve customer experience to improve service quality.
The invention provides a kind of self-help serving system, comprising:
At least one desk module, be arranged in service location, for generating Service Order with customer interaction;
At least one background module, for providing service according to Service Order, each background module corresponds to a provider;
At least one service provides window, for delivering to customer according to Service Order;
Management center module, for storing the data of desk module and background module, and management service place;
Desk module, background module, service provide window and management center module to be connected by network.
Self-help serving system provided by the invention, client can check from any one desk module in service location the service that in service location, all providers provide, and order the service needed, unified payment, simplify the operation of client, client need not arrive service, the paying that place of each provider orders needs, shortens the stand-by period of client, improves customer experience.
Self-help serving system provided by the invention, service location managerial personnel can pass through management center module, understand business circumstance and the customer evaluation of each provider, are convenient to effectively manage whole service location, improve service quality.
Further, desk module comprises:
Service is shown and is ordered module, and for showing the service that service location provides, client therefrom orders the service creation Service Order of needs;
Payment module, pays according to Service Order for client, and the Service Order after paying is sent to management center module;
Bill processing module, for printing the Service Order after paying and/or invoice;
Service displaying is connected with bill processing module successively with order module, payment module.
Further, management center module comprises:
Service Order processing module, for being classified according to provider by the Service Order after paying, and is sent to corresponding background module.
Self-help serving system provided by the invention, Service Order after paying is sent to management center module, Service Order after paying is classified according to provider by the Service Order processing module of management center module, and be sent to corresponding background module, and artificial transferring service order need not be used, avoid going wrong, improve service quality.
Further, background module comprises:
Print module: for the service type according to provider, print service order, and the state of the Service Order after printing is set to order;
Service processing module: for the Service Order processed is set to submit to;
Print module is connected with service processing module.
Further, background module also comprises:
Responder module, for the Service Order that service processing response is corresponding, the Service Order responded is set to order;
Service processing module: for the Service Order processed is set to submit to;
Responder module is connected with service processing module.
Further, background module also comprises provider's administration module.
Further, desk module also comprises information on services load module, and described information on services comprises file and/or the service request of service needs.
Further, desk module also comprises service evaluation module.
Self-help serving system provided by the invention, client can also be evaluated service location, provider and/or the service that provides by service evaluation module, improves customer experience.
Further, provider comprises one or more in food and drink provider, commodity provider and service provider.
Further, service provides window corresponding one or more provider, for being set to complete by the Service Order of delivering to customer.
Compared with prior art, self-help serving system provided by the invention, has following beneficial effect:
(1) client can from any one desk module in service location, the service that provider in subscribed services place provides, unified payment, simplify the operation of client, client need not arrive service, the paying that place of each provider orders needs, shorten the stand-by period of user, improve customer experience;
(2) each provider oneself need not safeguard independently service system, alleviates the burden of provider;
(3) client can also be evaluated service location, provider and/or the service that provides by service evaluation module, improves customer experience;
(4) delivery information of the subscribed services of same client is provided, is convenient to service processing personnel and carries out packing and paying according to the requirement of user, avoid going wrong, improve customer experience.
Accompanying drawing explanation
Fig. 1 is the schematic diagram of the self-help serving system of one embodiment of the present of invention.
Embodiment
As shown in Figure 1, the self-help serving system of one embodiment of the present of invention comprises two desk module (desk module 1 and desk module 2), four background modules, two services provide window and management center module, two desk module and two services provide window to be arranged at leisure service center, four background modules and management center module are arranged in the background service district at leisure service center, and desk module, background module, service provide window and management center module to be connected by network.
The corresponding provider of each background module, four background modules correspond respectively to eating and drinking establishment A, eating and drinking establishment B, fruit shop and photo print shop, eating and drinking establishment A and eating and drinking establishment B is food and drink provider, and fruit shop is commodity provider, and photo print shop is service provider.
Client comes leisure service center, any one in two desk module can be ordered the service of eating and drinking establishment A, eating and drinking establishment B, fruit shop or photo print shop.
The self-help serving system of the present embodiment, client can check from any one desk module in service location the service that in service location, all providers provide, and order the service needed, unified payment, simplify the operation of client, client need not arrive service, the paying that place of each provider orders needs, shortens the stand-by period of client, improves customer experience.
The desk module of the self-help serving system of the present embodiment comprises:
Service is shown and is ordered module, and for showing the service that service location provides, client therefrom orders the service creation Service Order of needs;
Payment module, pays according to Service Order for client, and the Service Order after paying is sent to management center module;
Bill processing module, for printing the Service Order after paying and/or invoice;
Service displaying is connected with bill processing module successively with order module, payment module.
Service is shown and is ordered module and show food product, drink, commodity and different services with pictorial manner, and client therefrom can find the food product of needs, drink, commodity or service, orders; Client can search for the food product of needs, drink, commodity or service, checks, orders from Search Results.
The known direct use payment module of the Service Order that client submits to is paid.
Payment module comprises cash and receives paper money window and small change window, cash is received paper money window and bank note can be divided into receive paper money mouth and coin receipts paper money mouth, be respectively used to collect currency and coins, particularly, the bank note that paper money mouth collects 100 yuan, 50 yuan, 20 yuan, 10 yuan and 5 yuan received by described bank note, the coin that paper money mouth collects 1 yuan received by coin, if desired small change, then small change from small change window.
Payment module also comprises interchanger card inserting mouth and code keypad, and for bankcard consumption, certainly, interchanger card inserting mouth also can be replaced with interchanger induction zone, the two can share, improves customer experience.
The desk module of the self-help serving system of the present embodiment also comprises information on services load module, and described information on services comprises file and/or the service request of service needs.
In the present embodiment, photo print shop is needed to the service request such as number and size of corresponding photo files and printing, information on services is sent to photo print shop.
The desk module of the self-help serving system of the present embodiment also comprises service evaluation module, and client can also be evaluated service location, provider and/or the service that provides by service evaluation module, improves customer experience.
The management center module of the self-help serving system of the present embodiment, for storing the data of desk module and background module, and management service place; Service location managerial personnel can pass through management center module, understand business circumstance and the customer evaluation of each provider, are convenient to effectively manage whole service location, improve service quality.
The management center module of the self-help serving system of the present embodiment, also comprises Service Order processing module, for being classified according to provider by the Service Order after paying, and is sent to corresponding background module.
The self-help serving system of the present embodiment, Service Order after paying is sent to management center module, Service Order after paying is classified according to provider by the Service Order processing module of management center module, and be sent to corresponding background module, and artificial transferring service order need not be used, avoid going wrong, improve service quality.
Service Order processing module receives the Service Order that payment module sends, and by Service Order according to provider-eating and drinking establishment A, eating and drinking establishment B, fruit shop and the classification of photo print shop, sends to eating and drinking establishment A, eating and drinking establishment B, fruit shop and photo print shop respectively.
The background module of the self-help serving system of the present embodiment comprises:
Print module: for the service type according to provider, print service order, and the state of the Service Order after printing is set to order;
Service processing module: for the Service Order processed is set to submit to;
Print module is connected with service processing module.
The background module that eating and drinking establishment A is corresponding comprises print module and service processing module, print module according to the service type of eating and drinking establishment A, such as cold dish, Hot dishes, drink or dessert, print service order, give different producers respectively, the state of the Service Order after printing is set to order.
After different producers completes the making of food product or drink, by service processing module, the Service Order processed is set to submit to, and food product or drink is delivered to service window 1 is provided.
The background module that eating and drinking establishment B is corresponding comprises responder module and service processing module, responder module is according to the service type of eating and drinking establishment A, such as cold dish, Hot dishes, drink or dessert, classification display Service Order, different producers is by responder module order, and the state of Service Order is set to order.
After different producers completes the making of food product or drink, by service processing module, the Service Order processed is set to submit to, and food product or drink is delivered to service window 2 is provided.
Background module corresponding to fruit shop comprises print module and service processing module, print service order, the state of the Service Order after printing is set to order, and join the fruit that goods personnel order according to print service order apolegamy client, service of delivering to after packing provides window 2.
Background module corresponding to photo print shop comprises responder module and service processing module, photo prints personnel by responder module order, the state of Service Order is set to order, photo prints the file and service request that personnel provide according to client, carry out photo printing, and printed photo is delivered to service window 2 is provided.
The background module of the self-help serving system of the present embodiment also comprises provider's administration module, for adding up the Service Order of provider, the stock etc. of management provider.
The service of the self-help serving system of the present embodiment provides window, and for the article ordered to delivery to customer, after paying, Service Order is set to complete.
Service provides window can a corresponding provider, also can corresponding multiple provider.
The present embodiment comprises two services provides window, and service provides window 1 to correspond to eating and drinking establishment A, and service provides window 2 to correspond to eating and drinking establishment B, fruit shop and photo print shop.
According to different service locations, at least one desk module can be set, be arranged in service location, for generating Service Order with customer interaction; According to the number of provider, arrange at least one background module, for providing service according to Service Order, each background module corresponds to a provider; At least one service is set window is provided, for delivering to customer according to Service Order.
According to different service locations, one or more in food and drink provider, commodity provider and service provider can be comprised.
Self-help serving system provided by the invention, client can from any one desk module in service location, the service that provider in subscribed services place provides, unified payment, simplify the operation of client, client need not arrive service, the paying that place of each provider orders needs, shortens the stand-by period of user, improves customer experience; Each provider oneself need not safeguard independently service system, alleviates the burden of provider; Client can also be evaluated service location, provider and/or the service that provides by service evaluation module, improves customer experience; The delivery information of the subscribed services of same client is provided, is convenient to service processing personnel and carries out packing and paying according to the requirement of user, avoid going wrong, improve customer experience.
More than describe preferred embodiment of the present invention in detail.Should be appreciated that those of ordinary skill in the art just design according to the present invention can make many modifications and variations without the need to creative work.Therefore, all technician in the art, all should by the determined protection domain of claims under this invention's idea on the basis of existing technology by the available technical scheme of logical analysis, reasoning, or a limited experiment.
Claims (10)
1. a self-help serving system, is characterized in that, described self-help serving system comprises:
At least one desk module, be arranged in service location, for generating Service Order with customer interaction;
At least one background module, for providing service according to described Service Order, each described background module corresponds to a provider;
At least one service provides window, for paying described client according to described Service Order;
Management center module, for storing the data of described desk module and described background module, and manages described service location;
Described desk module, described background module, described service provide window and described management center module to be connected by network.
2. self-help serving system as claimed in claim 1, it is characterized in that, described desk module comprises:
Service is shown and is ordered module, for showing the service that described service location provides, and Service Order described in the service creation that described client therefrom orders needs;
Payment module, pays according to described Service Order for client, and the described Service Order after paying is sent to described management center module;
Bill processing module, for printing the Service Order after paying and/or invoice;
Described service displaying is connected with described bill processing module successively with order module, described payment module.
3. self-help serving system as claimed in claim 2, it is characterized in that, described management center module comprises:
Service Order processing module, for being classified according to provider by the described Service Order after paying, and is sent to corresponding background module.
4. self-help serving system as claimed in claim 3, it is characterized in that, described background module comprises:
Print module: for the service type according to provider, print service order, and the state of the Service Order after printing is set to order;
Service processing module: for the Service Order processed is set to submit to;
Described print module is connected with described service processing module.
5. self-help serving system as claimed in claim 3, it is characterized in that, described background module comprises:
Responder module, for the Service Order that service processing response is corresponding, the Service Order responded is set to order;
Service processing module: for the Service Order processed is set to submit to;
Described responder module is connected with described service processing module.
6. the self-help serving system as described in claim 4 or 5, is characterized in that, described background module also comprises provider's administration module.
7. self-help serving system as claimed in claim 2, it is characterized in that, described desk module also comprises information on services load module, and described information on services comprises file and/or the service request of service needs.
8. self-help serving system as claimed in claim 2, it is characterized in that, described desk module also comprises service evaluation module.
9. self-help serving system as claimed in claim 8, it is characterized in that, described provider comprises one or more in food and drink provider, commodity provider and service provider.
10. self-help serving system as claimed in claim 9, is characterized in that, described service provides window corresponding one or more provider, for being set to complete by the Service Order of delivering to customer.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510014382.8A CN104573836A (en) | 2015-01-12 | 2015-01-12 | Self-service system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510014382.8A CN104573836A (en) | 2015-01-12 | 2015-01-12 | Self-service system |
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| CN104573836A true CN104573836A (en) | 2015-04-29 |
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| CN201510014382.8A Pending CN104573836A (en) | 2015-01-12 | 2015-01-12 | Self-service system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107230128A (en) * | 2017-04-25 | 2017-10-03 | 太仓鸿策锐达认证咨询有限公司 | It is a kind of based on self-service food and beverage sevice method |
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Application publication date: 20150429 |
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