CN104376405A - Cloud computing and intelligent analysis based restaurant management system and early warning method for system - Google Patents
Cloud computing and intelligent analysis based restaurant management system and early warning method for system Download PDFInfo
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Abstract
The invention relates to a catering CRM management system, in particular to cloud computing and intelligent analysis based restaurant management system and an early warning method for the system. The management system comprises a terminal system for achieving bidirectional communication and a CRM cloud-end management system, wherein merchant data are entered into the terminal system, and the CRM cloud-end management system acquires and synchronizes the merchant data, analyzes and calculates the merchant data to form an analysis result and further pushes the analysis result to the terminal system. The management system further comprises an early warning system, wherein the early warning system monitors the merchant data entered into the terminal system and compares the merchant data with early warning values set by merchants. When the merchant data are larger than the early warning values, a message is pushed to the terminal system, and the management system can effectively solve the restaurant management problem in the existing merchant technologies.
Description
Technical field
The present invention relates to a kind of food and drink CRM management system, especially a kind of based on cloud computing and the food management system of intellectual analysis and the method for early warning for this system.
Background technology
In the management system in dining room, a lot of dining room has adopted carries out systematized management by computer software to the business in catering industry.Common food management system generally comprises menu management, order management and Customer Relationship Management Services (CRM) several module.Wherein, application crm system be used for client is managed, statistics and analysis, contribute to dining room formulate marketing strategy, product design, carry out user development etc.
Traditional CRM just carries out subscriber information management, and the information of management has (1) trade company essential information data: the information such as name of firm, brand, shops; (2) user's basic data management: member names, member's card number, member's birthday; (3) customer consumption data: user's cash consumption data, integration consumption data, Stored Value consumption data, certificate consumption data, Stored Value load value data.
And trade company's customer consumption number of times, customer consumption amount of money in uncontrollable system in use; Prompting trade company cannot be carried out when shops opens card amount exception.
Summary of the invention
The object of this invention is to provide a kind of food management system based on cloud computing and intellectual analysis, monitoring merchant data also reminds trade company when an exception occurs.
To achieve these goals, the present invention adopts following technical scheme: a kind of food management system based on cloud computing and intellectual analysis, comprise the terminal system and CRM high in the clouds management system that realize two-way communication respectively, wherein, described terminal system typing merchant data, described CRM high in the clouds management system gathers and synchronous merchant data, and merchant data is carried out analytical calculation formation analysis result, and then described analysis result is pushed to terminal system, described management system also comprises early warning system, the merchant data of described early warning system monitoring terminal system institute typing, it and the early warning value that trade company sets are compared, when exceeding early warning value, PUSH message is to terminal system.
Further, in described terminal system, the merchant data of institute's typing comprises merchant information and user data, and described user data comprises user profile and customer consumption data.
Further, described terminal system comprises the merchant tenninal system of typing merchant information and user data and the CRM local system of typing user data.
Further, described commerce system also comprises client, and described CRM high in the clouds management system, early warning system utilize SMS platform or smart mobile phone mode by analysis result, message push to the client of described terminal system.
Further, described client comprises the mobile phone CRM input system of typing user data.
Further, described CRM high in the clouds management system comprises business subsystem, high in the clouds CRM subsystem, data analytics subsystem, message push subsystem, asynchronous task queue subsystem, wherein said business subsystem management merchant data; Described high in the clouds CRM subsystem gathers and synchronous merchant data, and merchant data is provided to data analytics subsystem; Described this merchant data of data analytics subsystem analytical calculation obtains analysis result and analysis result is pushed to message push subsystem; Analysis result is pushed to terminal system by described message push subsystem; Described asynchronous task queue subsystem performs background task required in the management system of CRM high in the clouds.
Further, merchant data handled by described data analytics subsystem comprises: merchant data and user data, described data analytics subsystem comprise for collect and analyze merchant data merchant data analysis module, for collecting and the trade company user matching module that mates of the Users'Data Analysis module and merchant data and user data are carried out analyzing user data.
Further, Users'Data Analysis described in described Users'Data Analysis module analysis sets up consumer behavior information and user's movement track information for user, described consumer behavior packets of information is containing user's card number, average per capita consumption information, user's cash consumption data, integration consumption data, Stored Value consumption data, certificate consumption data, Stored Value load value data, and described user's movement track information comprises user and enlivens trade company and user enlivens commercial circle.
Further, the two-way communication of described terminal system, CRM high in the clouds management system and early warning system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.
Present invention also offers a kind of method for early warning for the food management system based on cloud computing and intellectual analysis, comprise step:
Step a) terminal system initiates transaction request;
Step b) early warning system parsing transaction message, by transaction results stored in database;
Step c) inquire about trade company whether early-warning conditions is set;
Steps d) warning index computational analysis, obtain correlative value;
Step e) trade company arrange all early warning regular collections, traversal strictly all rules;
Step f) whether early warning correlative value meet and arrange rule condition; When the condition is satisfied, next step is carried out; When not meeting rule, travel through next rule;
Step g) read early warning arrange recipient, travel through these personnel set message is committed to message push system;
Step h) by message push to terminal system.
By such scheme, the present invention at least has the following advantages: by early warning system, when member's transaction count or dealing money are abnormal, trade company's issued volume very few or too much time remind trade company, so that trade company can carry out some adjustment according to abnormal data; When member's transaction count or dealing money are abnormal, the behaviors such as cheating that can look to see if that member card is stolen, cashier applies for card; When issued volume is very few, the marketing activity of some recruit members can be done to promote member's addition; When issued volume is too much, member can be verified whether true, the behavior such as prevent that cashier from practising fraud, thus effectively can solve the problem of Catering Management in existing trade company technology.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to better understand technological means of the present invention, and can be implemented according to the content of instructions, coordinates accompanying drawing to be described in detail as follows below with preferred embodiment of the present invention.
Accompanying drawing explanation
Fig. 1 is the system construction drawing for the food management system based on cloud computing and intellectual analysis of the embodiment of the present invention.
Fig. 2 is the structural drawing of data analysis module in Fig. 1.
Fig. 3 is the process flow diagram of the method for early warning for the food management system based on cloud computing and intellectual analysis.
Embodiment
Below in conjunction with drawings and Examples, the specific embodiment of the present invention is described in further detail.Following examples for illustration of the present invention, but are not used for limiting the scope of the invention.
See Fig. 1 and Fig. 2, the food management system based on cloud computing and intellectual analysis described in a preferred embodiment of the present invention comprises the terminal system, CRM high in the clouds management system and the early warning system that realize two-way communication respectively.Described terminal system typing merchant data, merchant data described in this comprises merchant information and user data.This merchant information comprises: the transaction data that (1) trade company carries out; (2) what trade company was corresponding begin a theatrical performance number, the amount of consumption; (3) trade company submit to membership information and card information; (4) the Stored Value information that trade company is corresponding and integration information; (5) the new card activation quantity that trade company is corresponding.This user data comprises user profile and customer consumption data.This terminal system comprises the merchant tenninal system of typing merchant information and user data and the CRM local system of typing user data and client.Described merchant tenninal can for being embodied as software or hardware, when implemented in hardware, preferably with to calculate and the hardware of data-transformation facility realizes, such as, can be panel computer, multimedia terminal, smart phone, personal digital assistant (PDA) or comprise any other equipment of computing function and its communication ability; When being embodied as software, merchant tenninal can be realized by such as web browser or customized application (app).Described client is by the mobile phone CRM input system typing user data of its inside.Described CRM high in the clouds management system gathers and synchronous merchant data, and merchant data is carried out analytical calculation formation analysis result, and then described analysis result is pushed to terminal system; The merchant data of described early warning system monitoring terminal system institute typing, it and the early warning value that trade company sets are compared, when exceeding early warning value, PUSH message is to terminal system.
The two-way communication of described terminal system, CRM high in the clouds management system and early warning system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.Described CRM high in the clouds management system, early warning system utilize SMS platform or smart mobile phone mode by analysis result, message push to the client of described terminal system.
Described CRM high in the clouds management system comprises business subsystem, high in the clouds CRM subsystem, data analytics subsystem, message push subsystem, asynchronous task queue subsystem.Described business subsystem management merchant data.Described high in the clouds CRM subsystem gathers and synchronous merchant data, and merchant data is provided to data analytics subsystem.Described data analytics subsystem comprise for collect and analyze merchant data merchant data analysis module, for collecting and the trade company user matching module that mates of the Users'Data Analysis module and merchant data and user data are carried out analyzing user data.Users'Data Analysis described in described Users'Data Analysis module analysis sets up consumer behavior information and user's movement track information for user, described consumer behavior packets of information is containing user's card number, average per capita consumption information, user's cash consumption data, integration consumption data, Stored Value consumption data, certificate consumption data, Stored Value load value data, and described user's movement track information comprises user and enlivens trade company and user enlivens commercial circle.Described user's matching module is used for merchant information to associate with user data, makes trade company can carry out brush to user profile and to choose group, then carry out specific marketing activity.Described merchant data contrast module is used for analyzing the business data of trade company, and to occurring that the trade company of business problem carries out early warning, prompting trade company management data existing problems, should Attention question, and Adjusted Option.Described this merchant data of data analytics subsystem analytical calculation obtains analysis result and analysis result is pushed to message push subsystem; Analysis result is pushed to terminal system by described message push subsystem; Described asynchronous task queue subsystem performs background task required in the management system of CRM high in the clouds.
See Fig. 3, the method for early warning for the above-mentioned food management system based on cloud computing and intellectual analysis comprises step:
Step a) terminal system initiates transaction request;
Step b) early warning system parsing transaction message, by transaction results stored in database;
Step c) inquire about trade company whether early-warning conditions is set;
Steps d) warning index computational analysis, obtain correlative value;
Step e) trade company arrange all early warning regular collections, traversal strictly all rules;
Step f) whether early warning correlative value meet and arrange rule condition; When the condition is satisfied, next step is carried out; When not meeting rule, travel through next rule;
Step g) read early warning arrange recipient, travel through these personnel set message is committed to message push system;
Step h) by message push to terminal system.
In sum: by early warning system, when member's transaction count or dealing money are abnormal, trade company's issued volume very few or too much time remind trade company, so that trade company can carry out some adjustment according to abnormal data; When member's transaction count or dealing money are abnormal, the behaviors such as cheating that can look to see if that member card is stolen, cashier applies for card; When issued volume is very few, the marketing activity of some recruit members can be done to promote member's addition; When issued volume is too much, member can be verified whether true, the behavior such as prevent that cashier from practising fraud, thus effectively can solve the problem of Catering Management in existing trade company technology.
The above is only the preferred embodiment of the present invention; be not limited to the present invention; should be understood that; for those skilled in the art; under the prerequisite not departing from the technology of the present invention principle; can also make some improvement and modification, these improve and modification also should be considered as protection scope of the present invention.
Claims (10)
1. the food management system based on cloud computing and intellectual analysis, comprise the terminal system and CRM high in the clouds management system that realize two-way communication respectively, wherein, described terminal system typing merchant data, described CRM high in the clouds management system gathers and synchronous merchant data, and merchant data is carried out analytical calculation formation analysis result, and then described analysis result is pushed to terminal system, it is characterized in that: described management system also comprises early warning system, the merchant data of described early warning system monitoring terminal system institute typing, it and the early warning value that trade company sets are compared, when exceeding early warning value, PUSH message is to terminal system.
2. the food management system based on cloud computing and intellectual analysis according to claim 1, it is characterized in that: in described terminal system, the merchant data of institute's typing comprises merchant information and user data, described user data comprises user profile and customer consumption data.
3. the food management system based on cloud computing and intellectual analysis according to claim 1, is characterized in that: described terminal system comprises the merchant tenninal system of typing merchant information and user data and the CRM local system of typing user data.
4. the food management system based on cloud computing and intellectual analysis according to claim 1, it is characterized in that: described commerce system also comprises client, described CRM high in the clouds management system, early warning system utilize SMS platform or smart mobile phone mode by analysis result, message push to the client of described terminal system.
5. the food management system based on cloud computing and intellectual analysis according to claim 4, is characterized in that: described client comprises the mobile phone CRM input system of typing user data.
6. the food management system based on cloud computing and intellectual analysis according to claim 1, it is characterized in that: described CRM high in the clouds management system comprises business subsystem, high in the clouds CRM subsystem, data analytics subsystem, message push subsystem, asynchronous task queue subsystem, wherein said business subsystem management merchant data; Described high in the clouds CRM subsystem gathers and synchronous merchant data, and merchant data is provided to data analytics subsystem; Described this merchant data of data analytics subsystem analytical calculation obtains analysis result and analysis result is pushed to message push subsystem; Analysis result is pushed to terminal system by described message push subsystem; Described asynchronous task queue subsystem performs background task required in the management system of CRM high in the clouds.
7. the food management system based on cloud computing and intellectual analysis according to claim 6, it is characterized in that: the merchant data handled by described data analytics subsystem comprises: merchant data and user data, described data analytics subsystem comprise for collect and analyze merchant data merchant data analysis module, for collecting and the trade company user matching module that mates of the Users'Data Analysis module and merchant data and user data are carried out analyzing user data.
8. the food management system based on cloud computing and intellectual analysis according to claim 7, it is characterized in that: Users'Data Analysis described in described Users'Data Analysis module analysis sets up consumer behavior information and user's movement track information for user, described consumer behavior packets of information is containing user's card number, average per capita consumption information, user's cash consumption data, integration consumption data, Stored Value consumption data, certificate consumption data, Stored Value load value data, and described user's movement track information comprises user and enlivens trade company and user enlivens commercial circle.
9. the food management system based on cloud computing and intellectual analysis according to claim 1, is characterized in that: the two-way communication of described terminal system, CRM high in the clouds management system and early warning system is by being selected from one or more following real-time performance: WiFi, WLAN, GPRS, cellular network, GSM network, 3G network, LTE network, cdma network.
10. for a method for early warning for the food management system based on cloud computing and intellectual analysis, it is characterized in that: comprise step:
Step a) terminal system initiates transaction request;
Step b) early warning system parsing transaction message, by transaction results stored in database;
Step c) inquire about trade company whether early-warning conditions is set;
Steps d) warning index computational analysis, obtain correlative value;
Step e) trade company arrange all early warning regular collections, traversal strictly all rules;
Step f) whether early warning correlative value meet and arrange rule condition; When the condition is satisfied, next step is carried out; When not meeting rule, travel through next rule;
Step g) read early warning arrange recipient, travel through these personnel set message is committed to message push system;
Step h) by message push to terminal system.
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Cited By (5)
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| CN106408331A (en) * | 2016-08-31 | 2017-02-15 | 无锡雅座在线科技发展有限公司 | Message sending method and device |
| CN106557953A (en) * | 2016-11-11 | 2017-04-05 | 无锡雅座在线科技发展有限公司 | Information processing method and device |
| CN106874093A (en) * | 2017-02-14 | 2017-06-20 | 广州优视网络科技有限公司 | Method, computing engines and the computing device of target group are calculated based on user's portrait |
| CN107426705A (en) * | 2017-04-10 | 2017-12-01 | 广东工业大学 | A kind of shared bicycle based on big data allocates management of system |
| CN107437139A (en) * | 2017-07-13 | 2017-12-05 | 刘光起 | A kind of intelligent enterprise-quality, safety ratio are to method for monitoring |
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| CN106408331A (en) * | 2016-08-31 | 2017-02-15 | 无锡雅座在线科技发展有限公司 | Message sending method and device |
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| CN106874093A (en) * | 2017-02-14 | 2017-06-20 | 广州优视网络科技有限公司 | Method, computing engines and the computing device of target group are calculated based on user's portrait |
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