CN104333667B - Method and device for determining telephone traffic state - Google Patents
Method and device for determining telephone traffic state Download PDFInfo
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- CN104333667B CN104333667B CN201310309246.2A CN201310309246A CN104333667B CN 104333667 B CN104333667 B CN 104333667B CN 201310309246 A CN201310309246 A CN 201310309246A CN 104333667 B CN104333667 B CN 104333667B
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Abstract
The invention discloses a method for determining a telephone traffic state. The method comprises the following steps: when change of the telephone traffic state of an agent is detected, updating the current telephone traffic state of the agent to the changed telephone traffic state; and informing other agents of the updated telephone traffic state of the agent. Meanwhile, the invention further discloses a device for determining the telephone traffic state. Through adoption of the method and the device, automatic update of the telephone traffic state of the agent can be realized; a basis is laid for business handling of an attendant desk; and the business handling waiting time is shortened. Meanwhile, business handling becomes easier and more user-friendly; the user satisfaction is enhanced; and the demand of increasing telephone traffic business is met.
Description
Technical field
The present invention relates to the communication technology of telephone traffic system, and in particular to a kind of method and device of determination trafficwise.
Background technology
In traditional attendant console system, the trafficwise of seat (operator) is only divided into busy or idle two kinds.Due to
The division of trafficwise is limited only to busy or idle both states, therefore, traditional attendant console system is for accepting calling, exhale
Go out and transfer etc. business when, there are following defect：
1) incoming call business of the seat A accepted users 1 of end side, but as seat A is unfamiliar with to business, it is impossible to it is right
The problem that user 1 proposes makes correct answer, seat A want the incoming call business of user 1 transfer to be familiar with business other
Seat, but it is because that seat A cannot observe the trafficwise of other seats, the incoming call of user 1 may be transferred in addition
Though a seat that is now idle but being also unfamiliar with business；Or, even if switching gives a seat for being familiar with business, but also deposit
The possibility of idle condition may not be in the seat.Both the above transit case, causes the inconvenience of user 1, and easily order is used
Family produces discontented emotion.
2) server in live traffic platform system, after the trafficwise handover request message that seat is reported is received,
Do not consider the service condition that now seat is practically in, directly the trafficwise of the seat is updated in handover request message
The trafficwise of carrying.Illustrate, seat A is accepted in business, but want to switch to idle condition, and report carrying
The handover request message of available free trafficwise to server, simultaneously ignore now seat A and accepting in business, directly by server
Connect and the trafficwise of seat A is updated to into the free time, the service disconnection for causing seat A accepting.
Meanwhile, in traffic services growing today, the trafficwise of single busy or free time far from can
The demand that adaptation business increases.
The content of the invention
In view of this, present invention is primarily targeted at providing a kind of method and device for determining trafficwise so that words
Business platform service handling obtains more simplification, hommization, and then improves user satisfaction, while being suitable for the need of traffic services growth
Ask.
To reach above-mentioned purpose, the technical scheme is that what is be achieved in that：
The invention provides a kind of method for determining trafficwise, methods described includes：
When detecting the trafficwise of seat and changing, the live traffice state of the seat is updated to after change
Trafficwise, and other seats are given by the traffic state notifying after the renewal of the seat.
In such scheme, the trafficwise includes at least one of following state：It is busy, idle, offline and leave.
In such scheme, methods described also includes：
Described other seats are received and show the trafficwise after the renewal of the seat.
In such scheme, methods described also includes：
When receiving the state handover request message of seat initiation, if carrying in the state handover request message
The current actual trafficwise of business status information and the seat determines the live traffice state of the seat；
And when the trafficwise of the renewal seat is live traffice state, the trafficwise after the seat is updated
Notify to give other seats.
It is in such scheme, described according to the traffic status information carried in the state handover request message and the seat
Current actual trafficwise determines the live traffice state of the seat, including：
It is determined that when initiating the seat of state handover request message in service handling, updating the current traffic of the seat
State is busy；When being defined as being not in service handling, the trafficwise carried in determining the state handover request message is
When leaving, the current trafficwise of the seat is updated to leave；The traffic carried in determining the state handover request message
When state is non-leaving, the current trafficwise of the seat is updated for the free time.
Present invention also offers a kind of device for determining trafficwise, described device includes：Detector unit, updating block and
Notification unit；Wherein,
The detector unit, the trafficwise for detecting seat change；
The updating block, the trafficwise for updating the seat are the trafficwise after change；
The notification unit, for the traffic state notifying after the seat is updated to other seats.
In such scheme, the trafficwise includes at least one of following state：It is busy, idle, offline and leave.
In such scheme, described device also includes display unit；
The display unit, for showing the trafficwise after the renewal of the seat.
In such scheme, described device also includes：Receiving unit and determining unit；Wherein,
The receiving unit, for the state handover request message that receiving position is initiated；
The determining unit, for according to the traffic status information and the seat carried in the state handover request message
The current actual trafficwise of seat determines the live traffice state of the seat；
Accordingly, the updating block, the trafficwise for updating the seat are live traffice state；
The notification unit, for the traffic state notifying after the seat is updated to other seats.
In such scheme, the determining unit is additionally operable to determine that the seat of initiation state handover request message is in business
When accepting middle, it is busy for trigger the updating block updating the current trafficwise of the seat；
When being defined as being not in service handling, the trafficwise carried in determining the state handover request message be from
When opening, trigger the updating block and the current trafficwise of the seat is updated to leave；Determine that the state handover request disappears
When the trafficwise carried in breath is non-leaving, trigger the updating block and the current trafficwise of the seat is updated for sky
It is not busy.
The method and device of the determination trafficwise that the present invention is provided, when detecting the trafficwise of seat and changing,
The live traffice state of the seat is updated to into the trafficwise after changing, and by the trafficwise after the renewal of the seat
Notify to give other seats.Using the present invention, automatically updating for seat trafficwise is capable of achieving, is provided for console service handling
With reference to foundation, shorten the service handling waiting time, at the same console service handling is more simplified, hommization, improve
The demand of traffic services growth has been also adapted to while user satisfaction.
Description of the drawings
Schematic flow sheets of the Fig. 1 for the method for the determination trafficwise of the embodiment of the present invention；
Fig. 2 realizes schematic flow sheet one for the method for the determination trafficwise of the embodiment of the present invention；
Fig. 3 realizes schematic flow sheet two for the method for the determination trafficwise of the embodiment of the present invention；
Fig. 4 realizes schematic flow sheet three for the method for the determination trafficwise of the embodiment of the present invention；
Composition structural representations of the Fig. 5 for the determination trafficwise device of the embodiment of the present invention.
Specific embodiment
This invention describes a kind of method for determining trafficwise, as shown in figure 1, methods described includes：
Step 10：The trafficwise of server real-time detection seat.
In the embodiment of the present invention, the trafficwise of end side seat includes but are not limited to following trafficwise：It is busy, empty
It is not busy, offline and leave.Wherein, the expression seat that hurries is being in and is accepting in the business such as calling, exhalation or switching；It is idle to represent seat
Log in end side but be now in being not bound by service condition；It is offline to represent seat without logging in or in end side
De-registration；Leave expression seat to have logged in but be now in accepting business, such as seat runs errands.
For the above-mentioned four kinds of trafficwises for dividing, seat trafficwise can be detected by being provided with the server
The inspection software for changing carrys out the trafficwise of real-time detection seat.
Meanwhile, except server by inspection software come the trafficwise of real-time detection end side, the present invention can with
When seat has switching to need trafficwise, uploaded state handover request message to server, server receive the state and cut
When changing request message, according to the current actual traffic of the traffic status information and the seat carried in the state handover request message
State determines the live traffice state of the seat.
Here, the trafficwise that seat is wanted to switch is carried in the state handover request message.The switching can pass through
Manual mode, can also by seat to pre-set specific keys, the such as mode such as operation of switch key to be completing.
Step 11：When the trafficwise for detecting seat changes, after the trafficwise for updating seat is change
Trafficwise.
Step 11 is implemented as, the trafficwise of the Building A seat of server real-time detection end side, 10 o'clock Building A seat
Trafficwise is the free time；Until 10 points 03 minute, Building A seat is still within idle condition equally without service handling.At 10 points to 10 points
In 03 point of this period, server side is simultaneously not detected by the renewal of Building A seat trafficwise, while also do not receive Building A seat reporting
State handover request message, so server is not updated to the trafficwise of Building A seat.And in 10: 04 timesharing, have
User's incoming call, Building A seat start to answer and accept this incoming call, and server detects now Building A seat and is no longer on idle condition, but
In busy condition, then it is busy condition to update Building A seat idle condition in 10: 04 time-shared service devices.
Step 12：Other seats are given by the traffic state notifying after the renewal of the seat.
Here, server is after trafficwise is updated for the seat, by the traffic shape after renewal by way of broadcast
State notifies that to other seats of end side other seats are received and show the trafficwise after the renewal of the seat.Namely
Say, present invention achieves the transparence of the trafficwise between seat, all seats in end side can be checked by display interface
The trafficwise residing for other seats in addition to itself.
With reference to embodiment one, embodiment two and implement three, to present invention determine that trafficwise method technology
Scheme is described further.
Embodiment one
Fig. 2 is that reservation seat trafficwise method realizes schematic flow sheet one to the embodiment of the present invention really, as shown in Fig. 2
By taking Building A seat, B position, Building C seat as an example, and Building A seat and Building C seat are in idle condition, B position in busy shape at moment 1
State.
Step 201：At moment 2, user's D incoming calls, the incoming call of Building A seat accepted user D；Now, when B position is by moment 1
The service handling of access is finished.
Step 202：At moment 2, server detects the trafficwise of Building A seat and becomes busy condition, B by idle condition
Seat becomes idle condition by busy condition, then the trafficwise for updating Building A seat is the busy of moment 2 by the idle condition at moment 1
State, the trafficwise of renewal B position are by the idle condition that the busy condition at moment 1 is the moment 2.
Step 203：Server by the trafficwise of all seats during moment 2 by broadcast mode notify to end side its
His seat, such as B position, Building C seat.
Step 204：Building A seat, B position and Building C seat can be checked in addition to itself by the display interface of end side
The trafficwise of other seats newest (at moment 2).
Here, at moment 2 B position can view Building A seat for busy condition, Building C seat be idle condition；Building C seat can be checked
To Building A seat be busy condition, B position be idle condition；It is idle condition that Building A seat can view B position for idle condition, Building C seat.
Step 205：At moment 3, user's E incoming calls, the incoming call business of the B position accepted user E in idle condition.
Step 206：At moment 3, server detects B position and becomes busy condition by idle condition, then update B position
Trafficwise by the busy condition that the idle condition at moment 2 is the moment 3.
Step 207：At moment 3, the trafficwise of B position is broadcast to server other seats of end side, such as Building A
Seat, Building C seat.
Step 208：For the business of user E, B position cannot provide correct answer, and B position is checked by display interface
Idle condition is in now Building C seat and Building C seat is more familiar with business, then, at moment 4, the call diversion of user E is given by B position
Building C seat.
Step 209：At moment 4, server detects the trafficwise of Building C seat and becomes busy condition, B by idle condition
Seat becomes idle condition by busy condition, then the trafficwise for updating Building C seat is the busy of moment 4 by the idle condition at moment 3
State, the trafficwise of renewal B position are by the idle condition that the busy condition at moment 3 is the moment 4.
Step 210：The trafficwise of B position during moment 4 and Building C seat is broadcast to server the Building A seat of end side.
Here, at moment 4, Building A seat can view B position and be in busy condition in idle condition, Building C seat；B position can
View Building A seat busy condition is in busy condition, Building C seat；Building C seat can view Building A seat and be in busy condition, B position
Idle condition.
In the present embodiment, server can be viewed to the trafficwise of three seats by the display interface of end side
Update so that B position is successfully transferred the incoming call of user D to the Building C seat for being familiar with business, improves user satisfaction.
Embodiment two
Fig. 3 is that reservation seat trafficwise method realizes schematic flow sheet two to the embodiment of the present invention really, as shown in figure 3,
When Building A seat, B position, Building C seat and moment 1, B position and Building C seat are carried out furtherly to the present invention as a example by being in busy condition
It is bright.
Step 301：At moment 1, Building A seat wants to leave seat for a period of time for some reason, but is not desired to delay industry
Business is processed, and at this moment Building A seat switching oneself state is to leave, and uploaded state handover request message is to server.
Here, what the state handover request message carried Building A seat switches to the traffic status information left.
Step 302：Server receives the state handover request message, determines whether Building A seat was received in business at the moment 1
In reason, execution step 303, otherwise execution step 304 when being determined to be in service handling.
Step 303：Server update Building A seat trafficwise is busy condition, and is broadcast to other seats by broadcast mode,
Continue executing with step 307.
Step 304：Whether the trafficwise carried in further determining that Building A seat state handover request message is to leave shape
State, otherwise execution step 305 when being determined as, execution step 306.
Step 305：Server update Building A seat trafficwise is leave state, and is broadcast to other seats by broadcast mode
Seat, continues executing with step 307.
Step 306：Server update Building A seat trafficwise is idle condition, and is broadcast to other seats by broadcast mode
Seat, continues executing with step 307.
Step 307：Each seat of end side can view other seats in addition to itself now by display interface
Trafficwise.
Here, when step 307 is gone to by step 303, Building A seat views B, Building C seat and is in busy condition；B position is looked into
See that A, Building C seat are in busy condition；Building C seat views A, B position and is in busy condition.
Here, when step 307 is gone to by step 305, Building A seat views B, Building C seat and is in busy condition；B position is looked into
See that A is in busy condition in leave state, Building C seat；Building C seat views A and is in busy condition in leave state, B position.
Here, when step 306 goes to step 307, Building A seat views B, Building C seat and is in busy condition；B position is checked
Busy condition is in idle condition, Building C seat to A；Building C seat views A and is in busy condition in idle condition, B position.
In the present embodiment, illustrate so that Building A seat switches oneself state as leave state as an example, Building A seat may be used also in addition
To switch oneself state as busy or idle, switching oneself state is that the process of busy or free time is similar with said process, here no longer
Repeat.
Embodiment three
Fig. 4 is that reservation seat trafficwise method realizes schematic flow sheet three to the embodiment of the present invention really, as shown in figure 4,
Embodiment two is undertaken in the present embodiment, when being moment 1 in embodiment two, Building A seat has no service handling and switches itself shape
To leave, after the flow process of embodiment two terminates, Building A seat views B, Building C seat and is in busy condition state；B position views Building A seat
Busy condition is in leave state, Building C seat；Building C seat views Building A seat and is in busy condition in leave state, B position.
It should be noted that B position, the busy condition of Building C seat are because in accepting in business, and Building A seat to be subjectivity cut
Trafficwise is changed to leave.
Step 401：At moment 2, user's D incoming calls, now Building A seat be in leave state, B position and Building C seat
In busy condition, it is impossible to be now in the seat of idle condition for user D distribution, during user D adds incoming call to queue up, server detection
When having call queuing, the incoming call queuing message of now user D is notified to all seats by broadcast mode.
Step 402：Building A seat views the call waiting for now having user D by display interface and accepts, and views now
B position and Building C seat are in busy condition, then actively answer the calling of simultaneously accepted user D.
Here, before the calling of Building A seat listening user D, carry the state for switching to busy condition and cut without the need for report again
Request message is changed to server, the calling of active accepted user D is only needed, because server is capable of real-time detection Building A seat
Trafficwise.
In the present embodiment, when there is traffic pressure, such as there is user in the call queuing in attendant console system, seat without
Uploaded state handover request message is needed to server, direct accepted user calling is only needed, shorten console accept business when
Between, improve the handling capacity of attendant console system, alleviate traffic pressure.
The present invention has also stated that a kind of device for determining trafficwise, as shown in figure 5, described device includes：Detector unit
511st, updating block 513 and notification unit 515；Wherein,
The detector unit 511, the trafficwise for detecting seat change；
The updating block 513, the trafficwise for updating the seat are the trafficwise after change；
The notification unit 515, for the traffic state notifying after the seat is updated to other seats.
In the description of this device the division of involved trafficwise with it is identical in preceding method, no longer go to live in the household of one's in-laws on getting married here
State.
Further, described device also includes：Display unit 531；
The display unit 531, for showing the trafficwise after the renewal of the seat.
Further, described device also includes：Initiate unit 533, accept unit 535, receiving unit 517, determining unit
519；Wherein,
The initiation unit 533, for initiating the state handover request message of seat；
The receiving unit 517, for receiving the state handover request message of the seat；
The determining unit 519, for according to the traffic status information carried in the state handover request message and should
The current actual trafficwise of seat determines the live traffice state of the seat；
Accordingly, the updating block 513, the trafficwise for updating the seat are live traffice state；
The notification unit 515, gives other seats for the traffic state notifying after the renewal by the seat.
It is described to accept unit 535, for accepting the console business attended a banquet；
Here, the console business includes but are not limited to following several：User's incoming call, console exhalation, switching, use
The business such as family incoming call queuing.
With reference to the device of application scenarios 1, application scenarios 2 and application scenarios 3 pairs determination trafficwise of the invention
Each several part composition and its function be described further.
Application scenarios 1：Specifically, during moment 1, the unit 535 that accepts of Building A seat is in the unit 535 that accepts of Building C seat
Idle condition, the unit 535 that accepts of B position are in busy condition.During moment 2, the unit 535 that accepts of Building A seat detects user D's
Incoming call and accept the incoming call, and the 535 accepted user business of unit that accepts of B position is finished, then detector unit 511 detects this
When Building A seat trafficwise busy condition, B position are become by idle condition idle condition are become by busy condition, then trigger more
New unit 513 updates the traffic of the trafficwise by the busy condition, renewal B position that the idle condition at moment 1 is the moment 2 of Building A seat
State is by the idle condition that the busy condition at moment 1 is the moment 2, and notifies to update end to notification unit 515；The notification unit
The trafficwise of Building A seat during moment 2 and B position is sent to display unit 531 by broadcast mode by 515 to be shown.The display
Unit 531 is received and shows the trafficwise after seat renewal.At moment 2, by the display unit 531, Building A Xi Kecha
It is idle condition to see B position for idle condition, Building C seat；It is idle shape that B position can view Building A seat for busy condition, Building C seat
State；It is idle condition that Building C seat can view Building A seat for busy condition, B position.
During moment 3, user's E incoming calls, B position accept unit 535 detect and accepted user E incoming call, detector unit
511 trafficwises for detecting now B position become busy condition by idle condition, then trigger updating block 513 and update B position
Trafficwise by the busy condition that the idle condition at moment 2 is the moment 3, and notify update terminate to notification unit 515；It is described logical
Know that trafficwise of the unit 515 when broadcast mode is by moment 3 after the renewal of B position is sent to the display unit 531 and shows.
By the display unit 531, when Building A seat can view moment 3 B position be busy condition, Building C seat be idle condition；B position can
When viewing moment 3 Building A seat be busy condition, Building C seat be idle condition；When Building C seat can view moment 3 Building A seat be busy condition,
B position is busy condition.
B position accepts enquirement of the unit 535 to user E and cannot provide correct option, then at moment 4, the B position
The unit 535 that accepts the call diversion of user E is accepted into unit 535 to Building C seat.At moment 4, the detector unit 511
The trafficwise for detecting Building C seat becomes busy condition, B position by idle condition and becomes idle condition by busy condition, triggers
Updating block 513 updates the trafficwise of Building C seat by the busy condition that the idle condition at moment 3 is the moment 4, if updating B position
Business state is by the idle condition that the busy condition at moment 3 is the moment 4, and notifies to update end to the notification unit 515, described logical
Know the B position of 515 delivery time 4 of unit, Building C seat update after trafficwise to display unit 531.Pass through institute at moment 4
Display unit 531 is stated, and Building A seat can view B position and busy condition is in idle condition, Building C seat；B position can view Building A
Seat is in busy condition in busy condition, Building C seat；Building C seat can view Building A seat and be in idle condition in busy condition, B position.
Application scenarios 2：Receiving for unit 535 and Building C seat is accepted with B position when Building A seat, B position, Building C seat and moment 1
As a example by reason unit 535 is in busy condition, now Building A seat wants to leave seat for a period of time for some reason, but is not desired to indulge in
Business Processing is missed, at this moment the initiation unit 535 of Building A seat initiates state handover request message to determining unit 519.The state switches
What request message carried Building A seat switches to the trafficwise for leaving.Determining unit 519 determines whether Building A seat is located at moment 1
In service handling, when being determined to be in service handling, it is busy condition that triggering updating block 513 updates Building A seat trafficwise,
Updating block 513 is notified to update and is terminated to notification unit 515, notification unit 515 by the trafficwise after the renewal of Building A seat send to
Display unit 531.
When the determining unit 519 determines that Building A seat is not in service handling at moment 1, Building A seat shape is further determined that
Whether the switching carried in state handover request message is leave state, triggers updating block 513 and update Building A seat most when being determined as
New trafficwise is leave state, and updating block 513 is notified to update and terminated to notification unit 515, and notification unit 515 is by Building A
Trafficwise after seat updates is sent to display unit 531.
What the determination Building A seat of the determining unit 519 was carried in state handover request message at moment 1 switches to non-leaving
During state, triggering updating block 513 updates Building A seat trafficwise now for idle condition, and updating block 513 notifies to update knot
Beam sends the trafficwise after the renewal of now Building A seat to display unit 531 to notification unit 515, notification unit 515.
The trafficwise that can be checked after the seat renewal of Building A with Building C seat by display unit 531, B position, certain Building A seat
The trafficwise of other seats in addition to itself can be checked.So mutual trafficwise is just would know that between seat, side
Just transfer the business such as incoming call.
Application scenarios 3：On the basis of application scenarios 2, the device of the determination trafficwise of the present invention is made furtherly
It is bright.
In application scenarios 2 be moment 1 when, Building A seat accept unit 535 have no Business Processing and switch oneself state be
After leaving, Building A seat can view B, Building C seat by display unit 531 and be in busy condition；B position passes through display unit 531
View Building A seat busy condition is in leave state, Building C seat；Building C seat by display unit 531 view Building A seat in from
Open state, B position are in busy condition.
During moment 2, there are user's D incoming calls, now the unit 535 that accepts of Building A seat is in leave state, the acceptance form of B position
Unit 535 is in accepting in business with the unit 535 that accepts of Building C seat, it is impossible to be now in the seat of idle condition for user D distribution
Seat, then, during user D adds incoming call to queue up, when the detector unit 511 has detected call queuing, trigger the notification unit
515, the notification unit 515 notifies the incoming call queuing message of now user D to all seats.
Building A seat accept unit 535 can be viewed by the display unit 531 now have user's call waiting to accept and
View now B position and Building C seat is in busy condition, then the calling of accepted user D.
In the present embodiment, when attendant console system has traffic pressure, such as there is user in call queuing, initiate single
Unit 533 need not initiate state handover request message to receiving unit 517, accept the direct accepted user of 535 need of unit and call i.e.
Can, shortening attendant console system and accept the business hours, the handling capacity for improving attendant console system is, the pressure for alleviating traffic services
Power.
It will be appreciated by those skilled in the art that each processing unit in the device of determination trafficwise shown in Fig. 5
Realize that function can refer to the associated description of the aforementioned method for determining trafficwise and understand.It will be appreciated by those skilled in the art that
In the device of the determination trafficwise shown in Fig. 5 the function of each processing unit can by run on the program on processor and reality
It is existing, also can be realized by specific logic circuit.
Meanwhile, the present invention has also stated that a kind of server, and the server includes aforesaid detector unit 511, updates single
Unit 513, notification unit 515, receiving unit 517 and determining unit 519.
The method and device of the determination trafficwise that the present invention is provided, the trafficwise of server real-time detection seat, inspection
When measuring the trafficwise of the seat and changing, the trafficwise for updating the seat is the trafficwise after change, and
Notify to give other seats.When the seat for being unfamiliar with business cannot correctly answer the enquirement of user, can be by display interface
Check.Using technical scheme, it is automatically obtained to seat traffic
The renewal of state, provides for console service handling and refers to and foundation, shorten the service handling waiting time, while also making industry
Business accepts more simplification, hommization, improves user satisfaction, has adapted to the demand of traffic services growth.
The above, only presently preferred embodiments of the present invention is not intended to limit protection scope of the present invention.
Claims (8)
1. it is a kind of determine trafficwise method, it is characterised in that methods described includes：
When detecting the trafficwise of seat and changing, the live traffice state of the seat is updated to into the traffic after changing
State, and other seats are given by the traffic state notifying after the renewal of the seat；
When the seat has switching demand to trafficwise, the state handover request message of seat initiation is received, according to institute
The current actual trafficwise of the traffic status information and the seat that carry in stating state handover request message determines the seat
The live traffice state of seat；
And when the trafficwise of the renewal seat is live traffice state, the traffic state notifying after the seat is updated
Give other seats.
2. it is according to claim 1 determine trafficwise method, it is characterised in that the trafficwise includes following shape
At least one of state：It is busy, idle, offline and leave.
3. it is according to claim 1 determine trafficwise method, it is characterised in that methods described also includes：
Described other seats are received and show the trafficwise after the renewal of the seat.
4. it is according to claim 1 determine trafficwise method, it is characterised in that it is described according to the state switching please
The current actual trafficwise of the traffic status information and the seat that carry in seeking message determines the live traffice of the seat
State, including：
It is determined that when initiating the seat of state handover request message in service handling, updating the current trafficwise of the seat
It is busy；When being defined as being not in service handling, the trafficwise carried in determining the state handover request message is to leave
When, the current trafficwise of the seat is updated to leave；The trafficwise carried in determining the state handover request message
For non-leaving when, update the current trafficwise of the seat for the free time.
5. it is a kind of determine trafficwise device, it is characterised in that described device includes：Detector unit, updating block, advice note
Unit, receiving unit and determining unit；Wherein,
The detector unit, the trafficwise for detecting seat change；
The updating block, the trafficwise for updating the seat are the trafficwise after change；
The receiving unit, for the state handover request message that receiving position is initiated；
The determining unit, for being worked as according to the traffic status information and the seat carried in the state handover request message
Front actual trafficwise determines the live traffice state of the seat；
The updating block, the trafficwise for being additionally operable to update the seat is live traffice state；
The notification unit, for the traffic state notifying after the seat is updated to other seats.
6. it is according to claim 5 determine trafficwise device, it is characterised in that the trafficwise includes following shape
At least one of state：It is busy, idle, offline and leave.
7. the device for determining trafficwise according to claim 5, it is characterised in that described device also includes showing single
Unit；
The display unit, for showing the trafficwise after the renewal of the seat.
8. the device for determining trafficwise according to claim 5, it is characterised in that the determining unit, is additionally operable to really
When the seat of state handover request message is initiated surely in service handling, trigger the updating block renewal seat current
Trafficwise be busy；
When being defined as being not in service handling, the trafficwise carried in determining the state handover request message is to leave
When, trigger the updating block the current trafficwise of the seat is updated to leave；Determine the state handover request message
When the trafficwise of middle carrying is non-leaving, trigger the updating block and the current trafficwise of the seat is updated for the free time.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310309246.2A CN104333667B (en) | 2013-07-22 | 2013-07-22 | Method and device for determining telephone traffic state |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310309246.2A CN104333667B (en) | 2013-07-22 | 2013-07-22 | Method and device for determining telephone traffic state |
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| CN109814949B (en) * | 2019-01-07 | 2022-04-22 | 平安科技（深圳）有限公司 | Virtual telephone state switching method and device, computer equipment and storage medium |
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