CN104331771A - One-stop small/micro business service outsourcing management system - Google Patents

One-stop small/micro business service outsourcing management system Download PDF

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CN104331771A
CN104331771A CN201410607916.3A CN201410607916A CN104331771A CN 104331771 A CN104331771 A CN 104331771A CN 201410607916 A CN201410607916 A CN 201410607916A CN 104331771 A CN104331771 A CN 104331771A
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单利峰
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Abstract

The invention discloses a one-stop small/micro business service outsourcing management system. The management system comprises a demand judgment subsystem and a real-time implementation subsystem, wherein the demand judgment subsystem judges and analyzes the demands of customers to obtain one or more main demands and corresponding relevant items, namely auxiliary demands, and therefore, a complete demand option list is formed; meanwhile, a solution is determined according to key demands in the demand option list, and the solution is imported into the real-time implementation subsystem for decomposition and distributed to service providers for implementation. The one-stop small/micro business service outsourcing management system is capable of guaranteeing that multiple professional demands of small and micro businesses all can be implemented rapidly, professionally and reliably around the core values of the businesses, solving the dilemma that the small and micro businesses are unable to or have no condition to coordinate a plurality of professional service providers for system services at present, and also avoiding the situation that businesses are unable to guarantee rapid and reliable implementation of own demands; as a result, the service efficiency is greatly improved, repeated services and excessive services are avoided, and the integrated investment and burden of the small and micro businesses are reduced.

Description

One-stop little micro-enterprises service wrapped steel joint system
Technical field
The present invention relates to ecommerce and business system management method technical field, in particular, the particularly one-stop little micro-enterprises service wrapped steel joint system of one.
Background technology
Service outsourcing refers to that its partial service is contracted out to service provider's enforcement of specialty by enterprise, thus makes it more be absorbed in core business, reaches a kind of management mode reducing costs, raise the efficiency, strengthen enterprise core competence.Extensively all business of enterprise can outsourcing, what current Application comparison was many is IT enterprises, the general management service outsourcing of enterprise, IT enterprises is generally that class is as management information system service, technical research, software development and design etc., the general management service outsourcing of enterprise be generally class as Consultancy for Enterprise Management, human resources service, property tax service, administrative services, the marketing and post-sale support service etc., below by it referred to as " enterprises service outsourcing affairs ";
In, large enterprise is because being furnished with the resources advantage of professional, carry out very ripe in enforcement enterprises service outsourcing affairs, but it is that little Wei enterprise carries out in enterprises service outsourcing affairs and immature, what carry out comparative maturity at present is only the most basic financial affairs of declaring dutiable goods of keeping accounts, class such as property tax is prepared, human resources affairs, Consultancy for Enterprise Management, intellecture property, legal services, infotech, the marketing, the service outsourcing of the aspects such as administrative affair because of enterprise self professional configure limit and be difficult to specification and carry out, substantially be all the emergency being in " passive " carry out enforcement, the enforcement of enterprises service outsourcing affairs is made extremely to lack holistic management, cause in the evolution of most little Wei enterprise and buried hidden danger, infringement is brought to the sound development of enterprise.
No matter enterprises service outsourcing affairs are all " non-core " but important affairs for medium-and-large-sized enterprise or little microbusiness, if the value of these affairs can be recognized, these affairs are all very important important core affairs from enterprise development angle, the affairs that these borrowing-words are very strong, all need specialty and have the personage of professional experiences to process, otherwise have the effect of " least bit of difference; Miao is with a thousand li ", any inappropriate process all can bring hidden danger or even heavy losses to enterprise development.
The present situation of enterprises service outsourcing affairs development is, little Wei enterprise is non-core but effectively cannot carry out service outsourcing in critical services at these, reason mainly contains following factor: (1) is not known to do and maybe can not be done, boss self is ignorant of professional, inadequate to the value recognization of specialty; (2) do not have energy to do, for little Wei enterprise, boss's more attention is product development, these more urgent affairs of the market expansion; (3) can not screen service company, professional service is not known how to supervise yet, often fall into price or service trap, do not save worry, do not save money, worry, specialized company's service faced by completely passive, helpless, because of not understanding specialty, be difficult to obtain with enterprise's self-growth be core specialty support and cooperation, make carrying out of these affairs very lack prevention planning, control and management.Substantially be all encounter problem just passive carrying out " to meet an urgent need " process, enterprise is missed a lot of good opportunity.
Learn from State Administration for Industry & Commerce website, analyze display by development report seminar of the small-sized microbusiness in the whole nation of State Administration for Industry & Commerce, by the end of the year in 2013, national all kinds of enterprise will add up to 1527.84 ten thousand families.Wherein, small-sized microbusiness 1169.87 ten thousand family, accounts for 76.57% (self-employed entrepreneur does not include statistics in, reaches 94.15% as included statistics small-sized microbusiness proportion in) of enterprise's sum.Current country is very large to the support dynamics of little Wei enterprise, but be all that the class of " hardware " aspect is as tax reduction, subsidy etc. mostly, but promoting " soft " property core competitiveness aspect for how allowing little Wei enterprise also has a lot of work to do, the good development of enterprise must be the result of " software and hardware " common good action, much there is the little Wei enterprise of fine product, because the issued transaction such as the pattern of enterprises is unreasonable, financial risk, manpower risk, development plan is improper, cause having missed development opportunity.
In addition, little Wei enterprise limit by cost, hold the processing mode can't stand and configure each professional person in enterprise, when seeking the support of external professional resource, each service company is also respective turns to master so that self-value is maximum, rarely carry out service carry out to be worth around enterprise key, for want of third-party monitoring, each service company provides professional, efficiency, accurate, the systemic aspect of service to be also all difficult to ensure.In enterprises service outsourcing affairs, also do not have the disclosed method that little Wei enterprise is accurate, system carries out respective services outsourcing that can allow at present, the support therefore how allowing little Wei enterprise can obtain the enterprises service outsourcing affairs aspect of specification the same as medium-and-large-sized enterprise is easily the task of top priority.
Summary of the invention
The object of the invention is to the technical matters existed for prior art, a kind of one-stop little micro-enterprises service wrapped steel joint system is provided, the solution of the demand for services of each specialty and correspondence is carried out electronic data arrangement and based on enterprise management method, set up the degree of association mutual between each demand, and then ensure any one professional service demand of importing, this demand that the system that can obtain derives and the system scheme that related needs is formed thereof.
In order to solve problem set forth above, the technical solution used in the present invention is:
A kind of one-stop little micro-enterprises service wrapped steel joint system, this management system comprises demand and judges subsystem and immediately implement subsystem, and wherein demand judges that subsystem comprises demand and imports module, standards service determination module, condition matching module, tentative programme formation module, customer selecting module, adds module and solution determination module;
Described demand imports module and imports to standards service determination module by the demand that client initiates, and also the essential information of client is imported and forms module to tentative programme;
Described standards service determination module judges into standard requirement according to the customer demand received, namely also it mates carrying out associating with the data stored in advance in database to extract demand key word, and obtain the high standard requirement set of the degree of association and standard requirement bag according to correlation degree, standard requirement bag is exported to condition matching module;
Described condition matching module carries out continuous item coupling according to the standard requirement received in standard requirement bag in professional service database, forms the continuous item list of matches corresponding with standard requirement, and exports to tentative programme formation module;
Described tentative programme forms module according to the essential information of client, the continuous item received in continuous item list of matches is derived formation demand option list according to this according to weight size, and outputs it to customer selecting module;
Described customer selecting module is according to the demand option list received, and the relevance weight that each demand is corresponding in option list according to demand, select the concrete demand and the crucial requirement that need service, and export to solution determination module; If cannot select crucial requirement, then supplementary demand exports to additional module, adds module and described demand is again imported to demand importing module;
Described solution determination module determines solution corresponding with it according to the crucial requirement received in scheme database, and solution is exported to immediately implement subsystem, instant subsystem of implementing decomposes solution and is handed down to enforcement side and implements.
The service provider of specialty is selected by described enforcement side.
Described instant enforcement subsystem comprises Task-decomposing module, service provider's matching module, task issue and confirm module and task-cycle and feedback module;
Described Task-decomposing module receives demand and judges the solution that subsystem exports, and decomposes solution, its service provider's classification according to specialty is classified, and exports to service provider's matching module;
Described service provider matching module, according to sorted service provider classification, filters out the service provider matched in service provider's database;
Described task issues and confirms that module is according to the service provider filtered out, and the solution after decomposing is handed down to corresponding service provider's enforcement respectively, also issues task-cycle and feedback module;
The implementation plan that described task-cycle and feedback module reception service provider determine and implementation process information, and the solution after its Sum decomposition is informed client together and carries out interaction with client, allow client immediately understand implementation progress.
Described task issues and confirms that module also can be reminded service provider, if do not receive the confirmation return information of service provider at the appointed time, then automatically again to mate service provider, until receive the confirmation return information of service provider.
The implementation process information that service provider also uploads by described task-cycle and feedback module and process standard databases store up time of implementation plan and procedure parameter is compared, inform that by there being the service provider of delay and abnormal activity process corrects module, process is corrected module and is issued correction notice to described service provider.
The lead-in mode that described demand imports module employing comprises QQ, micro-letter, Wang Wang, webpage dialogue, phone or buys Service Order number.
If import demand by buying Service Order number, then directly regard as standard requirement, standards service determination module directly exports to condition matching module.
Compared with prior art, beneficial effect of the present invention is:
1, the demand that the present invention adopts judges that the customer demand of importing is judged into standard requirement and obtains standard requirement bag by subsystem, and carry out coupling and obtain continuous item list of matches and then obtain demand option list, crucial requirement is obtained by customer selecting module, thus obtaining corresponding solution, whole subsystem is simple, reliable; In addition, enterprise can also be allowed to carry out problem self diagnosis and obtain solution that is multi-specialized, system, the service support that this and current little Wei enterprise obtain is all passive, and is be that master has the different of essence from single specialty, improves the key benefits of little Wei enterprise greatly.
2, instant enforcement subsystem of the present invention is by solution reverse operating, resolve into least unit, and filter out enforcement side, solution after decomposing is handed down to the enforcement of enforcement side, and carry out interaction with client and allow it understand implementation progress in time, can ensure that the multi-specialized demand of little Wei enterprise is carried out fast around the core value of enterprise, specialty, to implement reliably, solving current little Wei enterprise does not have the multi-specialized enforcement side of Capacity Coordination to ensure the core value of oneself, cannot ensure the problem that the demand of oneself can fast, reliably be implemented yet;
In addition, instant enforcement subsystem also can be reminded enforcement side, and implementation process and implementation plan are compared, to service provider, correction notice is issued for delay and abnormal activity, the efficiency of service can be promoted so greatly, and stopped duplicate services and excessively service, decrease the waste of resource, reduce comprehensive input and the burden of little Wei enterprise.
Accompanying drawing explanation
Fig. 1 is the schematic diagram that in the present invention, demand judges subsystem.
Fig. 2 is the instant schematic diagram implementing subsystem in the present invention.
Embodiment
For the ease of understanding the present invention, below with reference to relevant drawings, the present invention is described more fully.Preferred embodiment of the present invention is given in accompanying drawing.But the present invention can realize in many different forms, is not limited to embodiment described herein.On the contrary, provide the object of these embodiments be make the understanding of disclosure of the present invention more comprehensively thorough.
Unless otherwise defined, all technology used herein and scientific terminology are identical with belonging to the implication that those skilled in the art of the present invention understand usually.The object of term used in the description of the invention herein just in order to describe specific embodiment, is not intended to be restriction the present invention.
Consult shown in Fig. 1, the one-stop little micro-enterprises service wrapped steel joint system of one provided by the invention, this management system comprises demand and judges subsystem and immediately implement subsystem; Demand judges that subsystem carries out decision analysis to the demand of client and becomes the continuous item of one or more main demand and correspondence and secondary demand, and then form complete demand option list, crucial requirement determination solution simultaneously according to demand in option list, and solution is imported instant subsystem of implementing and decompose, and be handed down to service provider and implement.
Described demand judges that subsystem comprises demand and imports module, standards service determination module, condition matching module, tentative programme formation module, customer selecting module, adds module and solution determination module.
Described demand imports module and imports to standards service determination module by the demand that client initiates, the lead-in mode that demand imports module employing comprises QQ, micro-letter, Wang Wang, webpage dialogue, phone or buys Service Order etc., also the essential information of client imported and form module to tentative programme, the essential information of described client comprises company size and annual income volume etc.
Described standards service determination module judges into standard requirement according to the customer demand received, it carries out associating with the data stored prior in database according to business system management method and mates by extraction demand key word, and obtain the higher standard requirement set of the degree of association and standard requirement bag according to correlation degree, thus obtain the main demand of client and export to condition matching module.
In above-mentioned, if client imports the demand of " I will register a scientific & technical corporation at home " by QQ, extract " company incorporated " this key word, the associated standard option of databases storage comprises domestic-investment type of production register of company, the registration of domestic-investment service company, domestic-investment trade type register of company, domestic-investment science and technology-oriented register of company, Hong Kong companies's registration and overseas company's registration, then match " domestic-investment science and technology-oriented register of company " this main demand.
In above-mentioned, what the demand no matter imported is, all judge into the standard requirement set with data correlation in database by standards service determination module is unified, i.e. standard requirement bag, if import demand by buying Service Order number, then directly regard as standard requirement, do not need to be matched to standard requirement in database.Due to system being provided with service outlets, various demand is divided into standard requirement in service outlets, each standard requirement arranges a Service Order number, and client can directly buy Service Order number corresponding to standard requirement in service outlets.
Described condition matching module obtains the standard requirement bag of client according to standards service determination module, in professional service database, continuous item coupling is carried out according to the standard requirement in standard requirement bag, form the continuous item list of matches corresponding with standard requirement, and continuous item list of matches is exported to tentative programme formation module.
In above-mentioned, if main demand is " domestic-investment science and technology-oriented register of company ", the continuous item corresponding with it stored in professional service database and secondary demand comprise Hong Kong companies's registration, trade mark appraises and decides, project application, software enterprise's application, domain name are appraised and decided, Web Hosting, equity agreement are drafted and business address lease, and above-mentioned continuous item forms a continuous item list of matches.Generally for the client of product, service exportation abroad, need to register a Hong Kong companies again while registration domestic corporation, therefore above-mentioned middle by " Hong Kong companies's registration " also as its continuous item.But, in other embodiments of the present invention, the secondary demand setting other can be realized.
In above-mentioned, can adopt automatic or manual coupling, being client oneself operation automatically, is manually that client transfers to corresponding attendant to operate according to normal process.
Described tentative programme forms module according to the essential information of client, the continuous item received in continuous item list of matches is derived formation demand option list according to this according to weight size, and outputs it to customer selecting module.
Appraise and decide and Web Hosting if customer demand has completed trade mark before initiating, then its demand derived comprises Hong Kong companies's registration, project application, software enterprise applies for, domain name is appraised and decided, equity agreement is drafted and business address lease.
In above-mentioned, the weight size of continuous item can set in advance in a database according to the essential information of client, therefore just directly the size obtaining weight can be analyzed from database, if weight is arranged by 1 ~ 10 point, wherein weight is primary demands 10 ~ 6, weight is standard requirements 10 ~ 3, and weight is advanced requirement 10 ~ 1.
The weight size of the demand option list formed and continuous item (i.e. secondary demand) correspondence is as follows:
Sequence Content Rank Weight
1 Domestic-investment science and technology-oriented register of company Main demand
2 Hong Kong companies registers Secondary demand 6
3 Project application Secondary demand 2
4 Software enterprise applies for Secondary demand 2
5 Domain name is appraised and decided Secondary demand 6
6 Equity agreement is drafted Secondary demand 10
7 Business address is leased Secondary demand 6
Described customer selecting module is according to the demand option list received, and the relevance weight corresponding according to each demand, select concrete demand and the crucial requirement needing service in demand option list, and export to solution determination module, thus ensure that preliminary solution can meet the requirement of client; If cannot select crucial requirement, then supplementary demand exports to additional module, adds module and described demand is again imported to demand importing module.
In above-mentioned, the quantity due to demand secondary in demand option list is general all a lot, but the fund of each client or limited budget, therefore need by client's relevance weight corresponding according to each secondary demand, choose out the concrete demand needing service.
Described solution determination module receives the crucial requirement that customer selecting module exports, and determines solution corresponding with it according to crucial requirement in scheme database, and solution is exported to and immediately implement subsystem.
If the crucial requirement that client chooses out is that Hong Kong companies registers, equity agreement is drafted and business address is rented, then the solution determined is that domestic-investment science and technology-oriented register of company+Hong Kong companies's registration+equity agreement drafts+business address rent.
Consult shown in Fig. 2, instant enforcement subsystem can multi-specialized assistance, be core with customer demand, fast enforcement of regulations is carried out to the problem of client, comprise Task-decomposing module, service provider's matching module and task and issue and confirm module and task-cycle and feedback module.
Described Task-decomposing module receives demand and judges the solution that subsystem exports, decompose according to the least unit (i.e. standard requirement or continuous item) in solution, and it classified according to profession service business classification, and export to service provider's matching module.
If solution is domestic-investment science and technology-oriented register of company+Hong Kong companies's registration+equity agreement to be drafted+business address rent, then become domestic property tax company+service company+lawyer's office+Office to let side, Hong Kong according to industry, service provider's category classification.
In above-mentioned, demand judges that the solution that subsystem finally obtains is combined by standard requirement and continuous item, here first solution is decomposed, namely solution reverse operating, be decomposed into the combination of minimum proposition and standard requirement and continuous item, post-service business coupling and the efficiency cooperated can be improved like this.
Described service provider matching module, according to sorted service provider classification, filters out the service provider matched in service provider's database, and wherein coupling can be that Auto-matching also can by manually mating.
In above-mentioned, all service commercial cities are through professional team and assert, reliable, the specification of energy Deterministic service, in service provider's database, all service providers carry out the key combination marks such as region, specialty, service ability according to uniform rules, key combination as " domestic-investment science and technology-oriented register of company " comprises registered place and the registration amount of money, so just can ensure that any demand can quick, accurate corresponding optimal supplier.This matching process is implemented in process under current line needs within several days, just can complete even for more time, and the present invention only needs a few minutes just can better complete.
In addition, all service commercial cities of service provider's lane database establish index according to key combination, from can based on Deterministic service, carry out mating of demand and service provider according to key combination.
Described task issues and confirms that module is according to the service provider filtered out, and the solution after decomposing is handed down to corresponding service provider's enforcement respectively, also automatically can carry out the various ways such as note, mail, QQ, APP to remind service provider, if do not receive the confirmation return information of service provider at the appointed time, then automatic service provider to be mated again, until receive the confirmation return information of service provider, thus ensure that customer demand issues the most fast; Also the solution after decomposition is issued task-cycle and feedback module.
The implementation plan that described task-cycle and feedback module reception service provider determine and implementation process information, and the solution after its these information Sum decomposition is informed client by modes such as network, note, APP, mails and carried out interaction with client together, allow client immediately understand the implementation progress of task; The implementation process information simultaneously service provider uploaded and process standard databases store up time of implementation plan and procedure parameter is compared, and postpone and process correction module is informed by the service provider of abnormal activity by having.
Described process is corrected module and to be postponed and the service provider of abnormal activity issues to correct and notifies to having, thus guarantee task as requested specification complete.
In above-mentioned, adopt the service provider of specialty as the side of enforcementing, can ensure that the demand of client can obtain fast, professional, implement reliably, thus improve service quality and the efficiency of whole management system.
Above-described embodiment is the present invention's preferably embodiment; but embodiments of the present invention are not restricted to the described embodiments; change, the modification done under other any does not deviate from Spirit Essence of the present invention and principle, substitute, combine, simplify; all should be the substitute mode of equivalence, be included within protection scope of the present invention.

Claims (7)

1. an one-stop little micro-enterprises service wrapped steel joint system, it is characterized in that: this management system comprises demand and judges subsystem and immediately implement subsystem, wherein demand judges that subsystem comprises demand and imports module, standards service determination module, condition matching module, tentative programme formation module, customer selecting module, adds module and solution determination module;
Described demand imports module and imports to standards service determination module by the demand that client initiates, and also the essential information of client is imported and forms module to tentative programme;
Described standards service determination module judges into standard requirement according to the customer demand received, namely also it mates carrying out associating with the data stored in advance in database to extract demand key word, and obtain the high standard requirement set of the degree of association and standard requirement bag according to correlation degree, standard requirement bag is exported to condition matching module;
Described condition matching module carries out continuous item coupling according to the standard requirement received in standard requirement bag in professional service database, forms the continuous item list of matches corresponding with standard requirement, and exports to tentative programme formation module;
Described tentative programme forms module according to the essential information of client, the continuous item received in continuous item list of matches is derived formation demand option list according to this according to weight size, and outputs it to customer selecting module;
Described customer selecting module is according to the demand option list received, and the relevance weight that each demand is corresponding in option list according to demand, select the concrete demand and the crucial requirement that need service, and export to solution determination module; If cannot select crucial requirement, then supplementary demand exports to additional module, adds module and described demand is again imported to demand importing module;
Described solution determination module determines solution corresponding with it according to the crucial requirement received in scheme database, and solution is exported to immediately implement subsystem, instant subsystem of implementing decomposes solution and is handed down to enforcement side and implements.
2. one-stop little micro-enterprises service wrapped steel joint system according to claim 1, is characterized in that: the service provider of specialty is selected by described enforcement side.
3. one-stop little micro-enterprises service wrapped steel joint system according to claim 2, is characterized in that: described instant enforcement subsystem comprises Task-decomposing module, service provider's matching module, task issue and confirm module and task-cycle and feedback module;
Described Task-decomposing module receives demand and judges the solution that subsystem exports, and decomposes solution, its service provider's classification according to specialty is classified, and exports to service provider's matching module;
Described service provider matching module, according to sorted service provider classification, filters out the service provider matched in service provider's database;
Described task issues and confirms that module is according to the service provider filtered out, and the solution after decomposing is handed down to corresponding service provider's enforcement respectively, also issues task-cycle and feedback module;
The implementation plan that described task-cycle and feedback module reception service provider determine and implementation process information, and the solution after its Sum decomposition is informed client together and carries out interaction with client, allow client immediately understand implementation progress.
4. one-stop little micro-enterprises service wrapped steel joint system according to claim 3, it is characterized in that: described task issues and confirms that module also can be reminded service provider, if do not receive the confirmation return information of service provider at the appointed time, then automatically, service provider to be mated again, until receive the confirmation return information of service provider.
5. one-stop little micro-enterprises service wrapped steel joint system according to claim 4, it is characterized in that: the implementation process information that service provider also uploads by described task-cycle and feedback module and process standard databases store up time of implementation plan and procedure parameter is compared, inform that by there being the service provider of delay and abnormal activity process corrects module, process is corrected module and is issued correction notice to described service provider.
6. one-stop little micro-enterprises service wrapped steel joint system according to claim 1, is characterized in that: the lead-in mode that described demand imports module employing comprises QQ, micro-letter, Wang Wang, webpage dialogue, phone or buys Service Order number.
7. one-stop little micro-enterprises service wrapped steel joint system according to claim 6, is characterized in that: if import demand by buying Service Order number, then directly regard as standard requirement, standards service determination module directly exports to condition matching module.
CN201410607916.3A 2014-10-31 2014-10-31 One-stop small micro- enterprises service wrapped steel joint system Expired - Fee Related CN104331771B (en)

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