CN104268667A - Method and system for assisting manager in dispute resolution - Google Patents
Method and system for assisting manager in dispute resolution Download PDFInfo
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- CN104268667A CN104268667A CN201410446885.8A CN201410446885A CN104268667A CN 104268667 A CN104268667 A CN 104268667A CN 201410446885 A CN201410446885 A CN 201410446885A CN 104268667 A CN104268667 A CN 104268667A
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Abstract
The invention relates to a method and system for assisting a manager in dispute resolution. When an administrative department carries out dispute resolution, a communication system is adopted for communication with case parties and is easy to use, and when the parties have a low capacity for learning the communication system, the parties can easily learn how to use the communication system. In the using process, notice information and conventional problems are sent to the parties through the communication system, the party can directly reply the problems, time is saved, and the time occupied by the procedure before dispute resolution is shortened. Because of significance of information related to cases, an internal and external network physical switch device is used for switching an internal network port and an external network port of a physical ferrying device, and the situation that original data are invaded and accordingly security threats are caused is prevented. The processing process or result of each case can be analyzed through a semantic analysis device in the resolution process, a core character is generated and then directly used for supplementing and expanding case data, the processes are automatically achieved, and the defect of low efficiency of traditional manual processing is overcome.
Description
Technical field
The present invention relates to a kind of information communication platform, more particularly, relate to a kind of method that personnel of assisting management carry out dispute conciliation, and the one personnel of assisting management carry out dispute tune analytical system.
Background technology
Administrative authority, when carrying out dispute and reconciling, uses the network platform and litigious party to link up, notifies how litigant uses the work of the network platform comparatively loaded down with trivial details, and when using general network platform to link up, the problem repeating to answer occupies the majority, and wastes a lot of time.Meanwhile, due to the importance of the information that case is correlated with, raw data should be prevented invaded and suffer security threat.The processing procedure of each case or result, in traditional mediation process, all need manual record, and carry out arrangement classification, and then could file, input database, process is very loaded down with trivial details.
Summary of the invention
The object of the invention is to overcome the deficiencies in the prior art, provide personnel of assisting management that a kind of high-level efficiency, learning cost are low to carry out the method for dispute conciliation, the one personnel of assisting management carry out dispute and adjust analytical system.
Technical scheme of the present invention is as follows:
A kind of personnel of assisting management carry out the method for dispute conciliation, according to case information, the default storehouse of question and answer routinely, obtain the case similar with current case group common information, generate advertised information targetedly and issue to particular demographic member and obtain feedback information, for the problem that litigant proposes to managerial personnel or system, after carrying out semantic analysis, according to the rule that managerial personnel preset, select to automatically reply or wait for that managerial personnel process by system according to knowledge base; Interactive information between litigant, between litigant and managerial personnel is recorded and screened, case information is supplemented, record is carried out to the information that litigious party and managerial personnel send, and can be gathered for group common information; Managerial personnel have permission and carry out artificial selection to the characteristic for current case, to correct the automatic answer content of information management device to current case, managerial personnel are issued reply mode and comprise and replied by managerial personnel's identity or replied by system identity by system.
As preferably, the case information obtained from Intranet through examination & verification by after, allow extranet access.
As preferably, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant is extracted from case information, and the personnel that managerial personnel, managerial personnel specify, notify that litigant uses the communication mode of specifying to carry out dispute conciliation with note, Instant Messenger (IM) software, lettergram mode.
As preferably, according to the rule of preset rules and the input of managerial personnel's specific aim, from case information, extract corresponding participant, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group.
As preferably, managerial personnel have permission and carry out manual amendment to the member of discussion group or set up rule amendment automatically, and after amendment, the member to amendment sends notice.
As preferably, the member to discussion group sends notice, the setting of announcement information in conjunction with managerial personnel and the generate rule of systemic presupposition, and when counterpart personnel's logging on communication system the advertised information of automatic announcement case.
The one personnel of assisting management carry out dispute and adjust analytical system, are at least provided with information provider unit, management and group device, semantic analysis device, content generation device, information management device, at least one manual entry device, content generation device is connected with information provider unit, content generation device also distinguishes connection communication system and information management device, content generation device is according to case information, the problem routinely preset, and the group common information of the case similar with current case generated is obtained from information management device, this case in conjunction with the input of manual entry device replies rule, the rule preset in coupling system, generate corresponding advertised information to be issued to particular demographic personnel by communication system, litigant uses communication system to obtain case information, advertised information and managerial personnel's interaction, after the content that litigant sends carries out semantic analysis by semantic analysis device, according to systemic presupposition rule, in conjunction with the rule of managerial personnel's input, select to automatically reply or wait for that managerial personnel process by system according to knowledge base, the rule that automatic reply content is set by manual entry device according to managerial personnel, coupling system preset rules, generates according to the content stored in case information, community information, information management device and replies, and send to litigant, communication system connects semantic analysis device, and semantic analysis device is also connected with information management device, and interaction content is sent to semantic analysis device by communication system, and semantic analysis device is sent to information management device after carrying out content analysis, manual entry device is connected with communication system, information management device respectively, for the characteristic of the current case of artificial selection, to revise information management device to the rule of the automatic answer of current case and scope, and for managerial personnel when processing the content needing managerial personnel to dispose, directly input replies, and selects answer content to be directly reply with managerial personnel's identity or reply with system identity, information management device collects the information interaction content between litigant, between litigant and managerial personnel, between litigant and system, according to systemic presupposition rule, with reference to the rule of managerial personnel's setting, the information content is carried out classification Storage and Processing, with storehouse and the group information of enriching one's knowledge.
As preferably, Intranet information collecting device ferry with physics respectively memory storage, audit device and be connected, extract case information, be sent to examination & verification device, and be stored in physics ferry device; Examination & verification device is audited to the case information of outer net preparation ferry-boat, audits by rear, and control inside and outside network physical switching device shifter memory storage of being ferried by physics is switched to outer net port; Information provider unit is connected with the outer net port of physics ferry device, reads from the outer net port of physics ferry device the case information allowing extranet access.
As preferably, information provider unit is connected with management and group device, management and group device obtains case information from information provider unit, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant is extracted from case information, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group the group information of correspondence is sent to content generation device.
As preferably, content generation device also connects Short Message Service Gateway, and content generation device generates notifying messages, and notifying messages is sent to the member of discussion group by Short Message Service Gateway.
As preferably, Short Message Service Gateway connects semantic analysis device, and discussion group member is sent to semantic analysis device by the reply of short message sending by Short Message Service Gateway, and semantic analysis device is sent to information management device after carrying out content analysis.
As preferably, communication system refers to realize by manual entry device input information, can realize being provided associated person information and contact method by management and group device, the content received can being realized to be supplied to the means of communication of semantic analysis device.
Beneficial effect of the present invention is as follows:
Method of the present invention or system, administrative authority is when carrying out dispute and reconciling, and use communication system and litigious party to link up, be simple and easy to use, the learning cost of litigant to communication system is low, easily learns.Use and advertised information and problem are routinely sent to litigant by communication system, litigant can directly reply, and saves time, and shortens the time that the program before reconciling takies.Due to the importance of the information that case is correlated with, use inside and outside network physical switching device shifter to switch network interface in physics ferry device and outer network interface, prevent raw data invaded and suffer security threat.The processing procedure of each case or result, in mediation process, can analyze through semantic analysis device, after generating core word, be directly used in and carry out supplementing expansion to case event data, its process realizes automatically, and the poor efficiency overcoming traditional craft process is not enough.
Accompanying drawing explanation
Fig. 1 is the schematic diagram of system of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.
The invention provides according to case information, the default storehouse of question and answer routinely, obtain the case similar with current case group common information, generate advertised information targetedly and issue to particular demographic member and obtain feedback information, for the problem that litigant proposes to managerial personnel or system, after carrying out semantic analysis, according to the rule that managerial personnel preset, select to automatically reply or wait for that managerial personnel process by system according to knowledge base; Interactive information between litigant, between litigant and managerial personnel is recorded and screened, case information is supplemented, record is carried out to the information that litigious party and managerial personnel send, and can be gathered for group common information; Managerial personnel have permission and carry out artificial selection to the characteristic for current case, to correct the automatic answer content of information management device to current case, managerial personnel are issued reply mode and comprise and replied by managerial personnel's identity or replied by system identity by system.So-called group common information, refer in similar case, according to personal information, the content exchanged with system mutual with managerial personnel, exchange the order that content occurs and be divided into different dimensions, content comparatively close in each dimension and in dimension set, combination are called group common information.
Method of the present invention platform Network Based, from Intranet obtain case information through examination & verification by after, allow extranet access; Case information and the problem routinely preset and advertised information are disclosed at the communication system of specifying; Notify that litigant uses the communication system of specifying, and obtain case information, advertised information at the communication system of specifying, answer problem, interactive with managerial personnel routinely.
Linking up to realize concentrating, improving treatment effeciency, according to the rule of preset rules and the input of managerial personnel's specific aim, from case information, extract corresponding participant, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group.Such as, by comprise in case information different parties, attorney, civil litigant participants, and managerial personnel form group.And managerial personnel have permission and modify to the member of discussion group, and information editing can be carried out to case, the relevant information of real-time update case.
Before carrying out formal mediation process, notice should be sent to the member of discussion group, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant is extracted from case information, and the personnel that managerial personnel, managerial personnel specify, notify that litigant uses the communication mode of specifying to carry out dispute conciliation with note, Instant Messenger (IM) software, lettergram mode.Such as, notify that it is downloaded corresponding communication system and logs in, and when the communication system of correspondence logs in the advertised information of automatic announcement case.
In order to increase dirigibility of the present invention, managerial personnel have permission and carry out manual amendment or set up rule automatically revising to the member of discussion group, after amendment, member to discussion group sends notice, the setting of announcement information in conjunction with managerial personnel and the generate rule of systemic presupposition, and when counterpart personnel's logging on communication system the advertised information of automatic announcement case.And allow to carry out information editing to case.
Corresponding with above-mentioned method, the present invention also provides the one personnel of assisting management to carry out dispute and adjusts analytical system, is at least provided with information provider unit, management and group device, semantic analysis device, content generation device, information management device, at least one manual entry device, content generation device is connected with information provider unit, content generation device also distinguishes connection communication system and information management device, content generation device is according to case information, the problem routinely preset, and the group common information of the case similar with current case generated is obtained from information management device, this case in conjunction with the input of manual entry device replies rule, the rule preset in coupling system, generate corresponding advertised information to be issued to particular demographic personnel by communication system, litigant uses communication system to obtain case information, advertised information and managerial personnel's interaction, after the content that litigant sends carries out semantic analysis by semantic analysis device, according to systemic presupposition rule, in conjunction with the rule of managerial personnel's input, select to automatically reply or wait for that managerial personnel process by system according to knowledge base, the rule that automatic reply content is set by manual entry device according to managerial personnel, coupling system preset rules, generates according to the content stored in case information, community information, information management device and replies, and send to litigant, communication system connects semantic analysis device, and semantic analysis device is also connected with information management device, and interaction content is sent to semantic analysis device by communication system, and semantic analysis device is sent to information management device after carrying out content analysis, manual entry device is connected with communication system, information management device respectively, for the characteristic of the current case of artificial selection, to revise information management device to the rule of the automatic answer of current case and scope, and for managerial personnel when processing the content needing managerial personnel to dispose, directly input replies, and selects answer content to be directly reply with managerial personnel's identity or reply with system identity, information management device collects the information interaction content between litigant, between litigant and managerial personnel, between litigant and system, according to systemic presupposition rule, with reference to the rule of managerial personnel's setting, the information content is carried out classification Storage and Processing, with storehouse and the group information of enriching one's knowledge.
Intranet information collecting device ferry with physics respectively memory storage, audit device and be connected, extract case information, be sent to examination & verification device, and be stored in physics ferry device; Examination & verification device is audited to the case information of outer net preparation ferry-boat, audits by rear, and control inside and outside network physical switching device shifter memory storage of being ferried by physics is switched to outer net port; Information provider unit is connected with the outer net port of physics ferry device, reads from the outer net port of physics ferry device the case information allowing extranet access.
Information provider unit is connected with management and group device, management and group device obtains case information from information provider unit, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant (different parties comprised in such as case information, attorney, civil litigant participants) is extracted from case information, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group the group information of correspondence is sent to content generation device.
Content generation device also connects Short Message Service Gateway, and content generation device generates notifying messages, and notifying messages and case information are sent to the member of discussion group by Short Message Service Gateway.Short Message Service Gateway connects semantic analysis device, and discussion group member is sent to semantic analysis device by the reply of short message sending by Short Message Service Gateway, and semantic analysis device is sent to information management device after carrying out content analysis.
Communication system described in the present invention refers to realize by manual entry device input information, can realize being provided associated person information and contact method by management and group device, the content received can being realized to be supplied to the means of communication of semantic analysis device, comprises the fax of the phone of band speech recognition, band figure and Text region, has opened the Instant Messenger (IM) software of corresponding interface, meets the internet works software of aforementioned condition.
Embodiment
Judge, when carrying out dispute and reconciling, uses the network platform and litigious party to link up, notifies how litigant uses the work of the network platform comparatively loaded down with trivial details, and when using general network platform to link up, the problem repeating to answer occupies the majority, and wastes a lot of time.Following detailed description the present invention apparatus and method how time limit carries out dispute conciliation based on the group behavior record personnel of assisting management, effectively solve the problem.
As shown in Figure 1, the personnel of assisting management of the present invention carry out dispute and adjust analytical system, comprise Intranet information collecting device, examination & verification device, physics ferry device, inside and outside network physical switching device shifter, information provider unit, content generation device, management and group device, Instant Messenger (IM) software, Short Message Service Gateway, semantic analysis device, information management device, manual entry device.Wherein, Intranet massaging device respectively with examination & verification device, physics ferry device connects, examination & verification device is also connected with inside and outside network physical switching device shifter, the outer network interface of inside and outside network physical switching device shifter is connected with information provider unit, information provider unit respectively with management and group device, content generation device connects, content generation device also respectively with Instant Messenger (IM) software, Short Message Service Gateway, information management device connects, semantic analysis device connects Short Message Service Gateway respectively, Instant Messenger (IM) software, Knowledge Management System, manual entry device respectively with Knowledge Management System, Instant Messenger (IM) software connects.
Effect or the principle of each device of system of the present invention are as follows:
Intranet information collecting device: extract relevant information in the mode of interface or simulated operation from trial infosystem, send to examination & verification device, and content is stored in physics ferry device.
Examination & verification device: carry out preparing the signal auditing of ferry-boat to outer net, audit by rear, send signal to intranet and extranet physical switch device, memory storage of being ferried by physics is switched to outer net.
Physics ferry device: possess the intranet and extranet port that physics switches, according to inside and outside network physical switching device shifter, physics switching can be carried out between intranet and extranet.
Information provider unit: read the trial information that can be provided to outer net from the outer net port of physics ferry device.
Management and group device: the name extracting case case number, title of a cause and different parties, attorney, civil litigant participants from trial information, generates username and password, submits to Instant Messenger (IM) software and content generation device.
Content generation device: obtain case information from trial information provider unit, obtain judge's entry information of this case and the group common information of similar case from information management device, generate the content of notifying messages, advertised information, routinely problem.Notifying messages send to Short Message Service Gateway, notifying messages and routinely problem content send to Instant Messenger (IM) software.For the group personnel confirmed through judge generate notifying messages, at least comprise case number, the user name password of title of a cause, log-in instant communication software, Instant Messenger (IM) software download address, recipient's phone number send to Short Message Service Gateway.Advertised information, at least comprises the lawsuit notice of this case, litigation risk prompting, clean government points out, how procedural rights is exercised, proof request, information of opening a court session.
Short Message Service Gateway: the notifying messages and the relevant information that receive content generation device transmission, send one by one according to phone number.The content of related personnel directly being replied in note sends to semantic analysis device.
Semantic analysis device: the information receiving Short Message Service Gateway and Instant Messenger (IM) software transmission, sends to information management device after carrying out content analysis.
Information management device: the content that typing and semantic analysis device according to judge send, generates the core word sending content, sends to content generation device.
Instant Messenger (IM) software: the input information of personnel in group is sent to semantic analysis device
Manual entry device: the characteristic selecting case for judge, to determine how information management device generates this case and automatically reply.Judge can input answer content, and to select to reply content be directly to reply with judge's identity or automatically replying mode with database sends.
Flow process of the present invention is: when after acceptance and hearing of a case, Intranet information collecting device obtaining information is placed on information provider unit through ferry-boat, related personnel is formed group by management and group device, Instant Messenger (IM) software is sent to set up discussion group, judge is by manual entry device manual amendment group members, on manual entry device, set the details of this case simultaneously, according to these settings, in conjunction with group information, corresponding core information is sent to content generation device by information management device, content generation device generates notifying messages and sends to Short Message Service Gateway, notify that related personnel downloads Instant Messenger (IM) software and logs in, the advertised information that content generation device generates can the automatic announcement when personnel log in.The content that personnel are sent by note or Instant Messenger (IM) software, after semantic analysis device analysis, transfers to information management device to generate core content, transfers to content generation device and personnel's interaction.The interaction content also continuous content to information management device carries out perfect again.The information of judge's manual entry is also constantly carried out perfect by entering information management device to the content of information management device.
Above-described embodiment is only used to the present invention is described, and is not used as limitation of the invention.As long as according to technical spirit of the present invention, change above-described embodiment, modification etc. all will be dropped in the scope of claim of the present invention.
Claims (12)
1. personnel of assisting management carry out the method for dispute conciliation, it is characterized in that, according to case information, the default storehouse of question and answer routinely, obtain the case similar with current case group common information, generate advertised information targetedly and issue to particular demographic member and obtain feedback information, for the problem that litigant proposes to managerial personnel or system, after carrying out semantic analysis, according to the rule that managerial personnel preset, select to automatically reply or wait for that managerial personnel process by system according to knowledge base; Interactive information between litigant, between litigant and managerial personnel is recorded and screened, case information is supplemented, record is carried out to the information that litigious party and managerial personnel send, and can be gathered for group common information; Managerial personnel have permission and carry out artificial selection to the characteristic for current case, to correct the automatic answer content of information management device to current case, managerial personnel are issued reply mode and comprise and replied by managerial personnel's identity or replied by system identity by system.
2. the personnel of assisting management according to claim 1 carry out the method for dispute conciliation, it is characterized in that, from Intranet obtain case information through examination & verification by after, allow extranet access.
3. the personnel of assisting management according to claim 1 carry out the method for dispute conciliation, it is characterized in that, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant is extracted from case information, and the personnel that managerial personnel, managerial personnel specify, notify that litigant uses the communication mode of specifying to carry out dispute conciliation with note, Instant Messenger (IM) software, lettergram mode.
4. the personnel of assisting management according to claim 1 carry out the method for dispute conciliation, it is characterized in that, according to the rule that preset rules and managerial personnel's specific aim input, corresponding participant is extracted from case information, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group.
5. the personnel of assisting management according to claim 4 carry out the method for dispute conciliation, it is characterized in that, managerial personnel have permission and carry out manual amendment or set up rule automatically revising to the member of discussion group, and after amendment, the member to amendment sends notice.
6. the personnel of assisting management according to claim 5 carry out the method for dispute conciliation, it is characterized in that, member to discussion group sends notice, the setting of announcement information in conjunction with managerial personnel and the generate rule of systemic presupposition, and when counterpart personnel's logging on communication system the advertised information of automatic announcement case.
7. the personnel of assisting management carry out a dispute tune analytical system, it is characterized in that, are at least provided with information provider unit, management and group device, semantic analysis device, content generation device, information management device, at least one manual entry device, content generation device is connected with information provider unit, content generation device also distinguishes connection communication system and information management device, content generation device is according to case information, the problem routinely preset, and the group common information of the case similar with current case generated is obtained from information management device, this case in conjunction with the input of manual entry device replies rule, the rule preset in coupling system, generate corresponding advertised information to be issued to particular demographic personnel by communication system, litigant uses communication system to obtain case information, advertised information and managerial personnel's interaction, after the content that litigant sends carries out semantic analysis by semantic analysis device, according to systemic presupposition rule, in conjunction with the rule of managerial personnel's input, select to automatically reply or wait for that managerial personnel process by system according to knowledge base, the rule that automatic reply content is set by manual entry device according to managerial personnel, coupling system preset rules, generates according to the content stored in case information, community information, information management device and replies, and send to litigant, communication system connects semantic analysis device, and semantic analysis device is also connected with information management device, and interaction content is sent to semantic analysis device by communication system, and semantic analysis device is sent to information management device after carrying out content analysis, manual entry device is connected with communication system, information management device respectively, for the characteristic of the current case of artificial selection, to revise information management device to the rule of the automatic answer of current case and scope, and for managerial personnel when processing the content needing managerial personnel to dispose, directly input replies, and selects answer content to be directly reply with managerial personnel's identity or reply with system identity, information management device collects the information interaction content between litigant, between litigant and managerial personnel, between litigant and system, according to systemic presupposition rule, with reference to the rule of managerial personnel's setting, the information content is carried out classification Storage and Processing, with storehouse and the group information of enriching one's knowledge.
8. the personnel of assisting management according to claim 7 carry out dispute tune analytical system, it is characterized in that, Intranet information collecting device ferry with physics respectively memory storage, audit device and be connected, extract case information, be sent to examination & verification device, and be stored in physics ferry device; Examination & verification device is audited to the case information of outer net preparation ferry-boat, audits by rear, and control inside and outside network physical switching device shifter memory storage of being ferried by physics is switched to outer net port; Information provider unit is connected with the outer net port of physics ferry device, reads from the outer net port of physics ferry device the case information allowing extranet access.
9. the personnel of assisting management according to claim 8 carry out dispute tune analytical system, it is characterized in that, information provider unit is connected with management and group device, management and group device obtains case information from information provider unit, according to the rule that preset rules and managerial personnel's specific aim input, from case information, extract corresponding participant, and the composition of personnel group that managerial personnel, managerial personnel specify, and set up discussion group the group information of correspondence is sent to content generation device.
10. the personnel of assisting management according to claim 9 carry out dispute tune analytical system, and it is characterized in that, content generation device also connects Short Message Service Gateway, and content generation device generates notifying messages, and notifying messages is sent to the member of discussion group by Short Message Service Gateway.
11. personnel of assisting management according to claim 10 carry out dispute and adjust analytical system, it is characterized in that, Short Message Service Gateway connects semantic analysis device, discussion group member is sent to semantic analysis device by the reply of short message sending by Short Message Service Gateway, and semantic analysis device is sent to information management device after carrying out content analysis.
12. personnel of assisting management according to claim 10 carry out dispute and adjust analytical system, it is characterized in that, communication system refers to realize by manual entry device input information, can realize being provided associated person information and contact method by management and group device, the content received can being realized to be supplied to the means of communication of semantic analysis device.
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CN201410446885.8A CN104268667A (en) | 2014-09-03 | 2014-09-03 | Method and system for assisting manager in dispute resolution |
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CN201410446885.8A CN104268667A (en) | 2014-09-03 | 2014-09-03 | Method and system for assisting manager in dispute resolution |
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Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
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CN106504139A (en) * | 2016-10-31 | 2017-03-15 | 贾伟涛 | Many people's interacting instant informations are decided a case and paramodulation and system |
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