CN104168394B - 一种呼叫中心抽样质检方法及*** - Google Patents
一种呼叫中心抽样质检方法及*** Download PDFInfo
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Families Citing this family (13)
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CN105184315B (zh) * | 2015-08-26 | 2019-03-12 | 北京中电普华信息技术有限公司 | 一种质检处理方法及*** |
CN106453971B (zh) * | 2016-11-22 | 2019-04-16 | 广东电网有限责任公司佛山供电局 | 呼叫中心质检语音的获取方法和呼叫中心质检*** |
CN106776806A (zh) * | 2016-11-22 | 2017-05-31 | 广东电网有限责任公司佛山供电局 | 呼叫中心质检语音的评分方法和*** |
CN107067128A (zh) * | 2016-12-08 | 2017-08-18 | 阿里巴巴集团控股有限公司 | 任务质检方法、确定非关联用户的方法及装置 |
CN106934000B (zh) * | 2017-03-03 | 2020-10-09 | 深圳市彬讯科技有限公司 | 一种呼叫***的语音自动质检方法及*** |
CN107798461A (zh) * | 2017-09-15 | 2018-03-13 | 平安科技(深圳)有限公司 | 坐席监控方法、装置、设备及计算机可读存储介质 |
CN107977825A (zh) * | 2017-11-03 | 2018-05-01 | 阿里巴巴集团控股有限公司 | 一种分发服务事件的方法及装置 |
CN108924369B (zh) * | 2018-06-27 | 2021-06-22 | 中国联合网络通信集团有限公司 | 基于电话调查的nps测评运营方法、***和管理平台 |
CN109344229A (zh) * | 2018-09-18 | 2019-02-15 | 深圳壹账通智能科技有限公司 | 对话分析评价的方法、装置、计算机设备和存储介质 |
CN109618065A (zh) * | 2018-12-28 | 2019-04-12 | 合肥凯捷技术有限公司 | 一种语音质检评级*** |
CN112714217A (zh) * | 2019-10-25 | 2021-04-27 | 中兴通讯股份有限公司 | 话务质检方法、装置、存储介质及服务器 |
CN112235469A (zh) * | 2020-10-19 | 2021-01-15 | 上海电信科技发展有限公司 | 人工智能呼叫中心录音质检的方法及*** |
CN112633727A (zh) * | 2020-12-29 | 2021-04-09 | 清华大学 | 质量监控方法、装置、电子设备和存储介质 |
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US8812313B2 (en) * | 2008-12-17 | 2014-08-19 | Nec Corporation | Voice activity detector, voice activity detection program, and parameter adjusting method |
CN102082879B (zh) * | 2009-11-27 | 2014-07-30 | 华为技术有限公司 | 呼叫中心语音检测的方法、装置及*** |
CN102156907A (zh) * | 2010-02-11 | 2011-08-17 | 中国科学院计算技术研究所 | 面向qa***的质检方法 |
CN103067621A (zh) * | 2011-10-18 | 2013-04-24 | 殷程 | 呼叫中心的家庭座席管理***及方法 |
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