CN104156833B - Load on the intelligent electric power troublshooting Order system and its operation method of the artificial sound information system of electric power - Google Patents
Load on the intelligent electric power troublshooting Order system and its operation method of the artificial sound information system of electric power Download PDFInfo
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Abstract
Load on the intelligent electric power troublshooting Order system and its operation method of the artificial sound information system of electric power.There is provided a kind of with reference to existing platform, the speed of assigning of repairing information can be improved to greatest extent, and ensure the accurate corresponding intelligent electric power troublshooting Order system and its operation method for loading on the artificial sound information system of electric power of repairing information and physical fault place.The artificial sound information system of electric power includes I grade of processing center, II grade of dispatch control class and III grade of breakdown repair teams and groups, I grade of processing center includes public's phonetic incepting end and I grade of processing system, II grade of dispatch control class includes II grade of processing system, I grade of processing system includes repairing information processing module, II grade of processing system is provided with intelligent processing module, including：Program trigger module, data conversion module, region identification module, manual intervention module, distribute leaflets processing module.The present invention improves the automatization level of information service center background service, it is ensured that repairing distributes the accuracy of address.
Description
Technical field
The present invention relates to a kind of artificial information service center background intelligent Order system, it is adaptable to it is required that the artificial audio communication responded in short-term
The order operation of platform backstage and incoming call（Report for repairment）Study and judge technology in region.
Background technology
In electric service, in order to ensure service quality, customer outage hours are reduced, first-aid repair efficiency is improved, generally in clothes
Voice service can be used to obtain efficiency when user profile ensures breakdown repair during business.External service promise is netted by state simultaneously：Repairing
Situ time arrives in troop, and rural area is no more than 90 minutes, and urban district is no more than 45 minutes.This requires warranty failure information to need
Fast and accurately it is conveyed to related maintenance crew 5.
The handling process that current power supply department is reported for repairment to power failure is to pass through information service center background service people in provincial unit
Member passes through 95598 operator attendance responses（The repairing work order time distributed must not exceed 3 minutes）, accept all kinds of power failure reports
Repair, and generate work order；Work order information is issued to city-level cities' power supply department by background service personnel again, then powered by prefecture-level city
The personnel of department pass through manual mode of operation（Such as phone）Repair message is conveyed to the related maintaining unit of each county-level city.By
The problems such as phonetically similar word, working experience, provincial information service center background service personnel are to information such as place name, the places of each county-level city first
There is deviation during step record, cause power failure repairing information fast and accurately to be distributed in the very first time to correlation maintenance
Troop, this just to the reaction speed of backstage personnel and distributes accuracy and has very high requirement, while also causing following Railway Project：
First, production, the life of broad masses cannot be ensured effectively；2nd, the waste of power equipment maintaining resource；3rd, the external service of state's net
Promise is difficult to.
The content of the invention
The technical problem to be solved in the present invention is：There is provided a kind of with reference to existing platform, repairing information can be improved to greatest extent
Assign speed, and ensure repairing information and physical fault the place accurately corresponding intelligence for loading on the artificial sound information system of electric power
Power failure reports Order system and its operation method for repairment.
The technical scheme is that：The artificial sound information system of electric power includes I grade of processing center, II grade of dispatch control class
With III grade of breakdown repair teams and groups, I grade of processing center includes public's phonetic incepting end and I grade of processing system, II grade of tune
Spending command section includes II grade of processing system, and I grade of processing system and some II grade of processing systems are connected by data transmission network
Connect；
I grade of processing system includes repairing information processing module, and the repairing information processing module is used for will be described
The repairing information that public's phonetic incepting end is received is processed as the packet comprising trigger data and speech data；
II grade of processing system is provided with intelligent processing module, and the intelligent processing module includes following submodule：
Program trigger module：For determining whether that the packet that I grade of processing system assign is reached, when not receiving
To selecting to wait during the packet, trigger is selected when there is the packet；
Data conversion module：For receiving the speech data in the packet；
Region identification module：For recognizing the address pronunciation in speech data, and carry out unisonance, nearly sound word Auto-matching
Corrigendum, it is ensured that repairing distributes the correct of address；Alarm is sent when None- identified；
Manual intervention module：For region identification module make a mistake alarm when, carry out manual intervention；
Distribute leaflets processing module：Carry out distributing work to III grade of breakdown repair teams and groups for work order；
Be stored with the speech database in all places in its region in each II grade of processing system.
1）, operator in I grade of processing system starts when hearing repairing information, at once and reports data creating stream for repairment
Journey, records to the address in repairing information, failure, and the repairing information processing module makes the packet simultaneously；Institute
State packet and send the packet from described operator to II grade of processing system for covering the address；
2）, II grade of processing system receive after the packet, described program trigger module makes an immediate response, and by institute
Packet is stated to send to next step；
3）, the data conversion module receive after higher level's step packet, parsed, will wherein speech data it is downward
Level step is sent, and generates temporal information；
4）, the region identification module receive after the speech data, be compared with the speech database, recognize
Address pronunciation in speech data, and unisonance, the corrigendum of nearly sound word Auto-matching are carried out, form work order；Such as compare and successfully go step
Rapid 5.1）；Such as compare and unsuccessful go step 5.2）；
5.1）, the distribute leaflets processing module carries out the work order to III grade of breakdown repair teams and groups to distribute work；
5.2）, the manual intervention module artificial discrimination is carried out to the speech data, be confirmed whether it is local area domain addresses,
Work order is then generated in this way, and the work order is carried out distributing work to III grade of breakdown repair teams and groups；
6）, III grade of breakdown repair teams and groups complete after the task of the work order, make information to II grade of processing system
Feedback；
7）, II grade of processing system by feedback information by the data conversion module generate trouble shooting report, again
Transmitted to I grade of processing system；
8）, finish.
The distribute leaflets processing module includes being used to trigger repairing timing module, i.e.,：
In regulation duration, the feedback signal being not over is rushed to repair, then sends prompting, and reclocking；
In regulation duration, the feedback signal for having end is robbed, then finish work order, automatically enters relevant information.
The present invention artificial information service center background intelligent Order system design principle be：Artificial information service center background intelligent order system
System enters data conversion module by the triggering of program trigger module, receives the data of last layer distribute leaflets, region identification module logarithm
It is identified according to the data in conversion module, enters distribute leaflets processing module if normal identification, is entered if identification is abnormal
Enter manual intervention module, distribute leaflets processing module is entered after manual intervention, into next handling process.The present invention can be certainly simultaneously
It is dynamic to record time of received orders, report address for repairment, distinguish town and country attribute, breakdown gang 5 is sent in good time and arrives at live overtime early warning prompting, really
Protect and realize that external service promise is netted by state.
Beneficial effects of the present invention：The automatization level of information service center background service is improved, information service center service effect is directly improved
Rate, improves first-aid repair efficiency indirectly, mitigates information service center backstage operator on duty's pressure, reduces information service center backstage number on duty.While energy
Ensure to rush to repair the accuracy for distributing address.
Brief description of the drawings
Fig. 1 is the working condition chart of the present invention；
Fig. 2 is the structured flowchart of present system；
Fig. 3 is the operational flow diagram of the present invention.
Embodiment
The present invention as Figure 1-3, loads on the intelligent electric power troublshooting Order system of the artificial sound information system of electric power, institute
Stating the artificial sound information system of electric power is included at I grade of processing center, II grade of dispatch control class and III grade of breakdown repair teams and groups, described I grade
Reason center includes public's phonetic incepting end and I grade of processing system, and II grade of dispatch control class includes II grade of processing system, described
I grade of processing system and some II grade of processing systems are connected by data transmission network；
I grade of processing system includes repairing information processing module, and the repairing information processing module is used for will be described
The repairing information that public's phonetic incepting end is received is processed as the packet comprising trigger data and speech data；
II grade of processing system is provided with intelligent processing module, and the intelligent processing module includes following submodule：
Program trigger module：For determining whether that the packet that I grade of processing system assign is reached, when not receiving
To selecting to wait during the packet, trigger is selected when there is the packet；
Data conversion module：For receiving the speech data in the packet；
Region identification module：For recognizing the address pronunciation in speech data, and carry out unisonance, nearly sound word Auto-matching
Corrigendum, it is ensured that repairing distributes the correct of address；Alarm is sent when None- identified；
Manual intervention module：For region identification module make a mistake alarm when, carry out manual intervention；
Distribute leaflets processing module：Carry out distributing work to III grade of breakdown repair teams and groups for work order；
Be stored with the speech database in all places in its region in each II grade of processing system.
The distribute leaflets processing module includes being used to trigger repairing timing module, i.e.,：
In regulation duration, the feedback signal being not over is rushed to repair, then sends prompting, and reclocking；
In regulation duration, the feedback signal for having end is robbed, then finish work order, automatically enters relevant information.
A kind of operation method of the intelligent electric power troublshooting Order system for loading on the artificial sound information system of electric power, tool
Body step is as follows：
1）, operator in I grade of processing system starts when hearing repairing information, at once and reports data creating stream for repairment
Journey, records to the address in repairing information, failure, and the repairing information processing module makes the packet simultaneously；Institute
State packet and send the packet from described operator to II grade of processing system for covering the address；
2）, II grade of processing system receive after the packet, described program trigger module makes an immediate response, and by institute
Packet is stated to send to next step；
3）, the data conversion module receive after higher level's step packet, parsed, will wherein speech data it is downward
Level step is sent, and generates temporal information；
4）, the region identification module receive after the speech data, be compared with the speech database, recognize
Address pronunciation in speech data, and unisonance, the corrigendum of nearly sound word Auto-matching are carried out, form work order；Such as compare and successfully go step
Rapid 5.1）；Such as compare and unsuccessful go step 5.2）；Such as business processing center personnel of state's net 95598 are not enough familiar with each way address,
According to customer phone typing address, usually replaced with phonetically similar word, such as raise thin, Yang Shou, raise beast, distributary, distributary, trouble and, Shi Qiao, poem
Bridge, corpse bridge, it is necessary to by work order show customer address character string be converted into phonetic, will such as raise it is thin be converted into YANG2 SHOU4, wherein
Numeral represent tone, with regular expression remove phonetic in numeral, when address, character string is converted into phonetic, contains YANG
During SHOU, just the list is sent to Yang Shou power supply stations；Even if the link address misjudgment, it can also be given in " failure sends work " link
To correct；
5.1）, the distribute leaflets processing module carries out the work order to III grade of breakdown repair teams and groups to distribute work；This is also
Realize that efficient process failure of the present invention distributes the committed step of flow, after upper level address information is assigned, the address with one's respective area
Storehouse is compared, after verification, i.e., automatically form the work order distributed to next stage from system；
5.2）, the manual intervention module artificial discrimination is carried out to the speech data, be confirmed whether it is local area domain addresses,
Work order is then generated in this way, and the work order is carried out distributing work to III grade of breakdown repair teams and groups；
6）, III grade of breakdown repair teams and groups complete after the task of the work order, make information to II grade of processing system
Feedback；
7）, II grade of processing system by feedback information by the data conversion module generate trouble shooting report, again
Transmitted to I grade of processing system；
8）, finish.
The present invention sets timed task progress mouse to position in real time in concrete operations, screen reading word, constantly reads and refers to
Screen display character string is put in positioning, is met after " flow list has been distributed " character string, a mouse click startup program order immediately, is improved
The working effect of order.Button character is being read, such as " it is determined that ", " submission ", " selection vehicle " ..., when in corresponding positions
Put and read respective symbols, mouse is clicked on immediately, is otherwise waited for.And wherein there are four need to click on button and do not have character, only arrow
Icon, program reads button character nearby, reads and successfully just commands mouse to move on to click at button.When network is not unobstructed enough
When, read page designated character, it is ensured that jumped to specified page, then clicked on mouse, it is ensured that effective operating of program.Face
The information of power equipment maintaining failure is declared simultaneously, and the present invention can simultaneously be awaited orders by multiple stage computers terminal, parallel competition for orders, if this calculating
Machine terminal competition for orders success, will be according to completing to turn single task in program 20 seconds.If this terminal fails competition for orders success, it is impossible to
Read address information, the address read in 3 seconds remains as sky, then mouse navigates to the screen lower right corner immediately, wait it is pending in addition
Come single.
Claims (3)
1. the intelligent electric power troublshooting Order system of the artificial sound information system of electric power is loaded on, the artificial sound information system bag of electric power
I grade of processing center, II grade of dispatch control class and III grade of breakdown repair teams and groups are included, I grade of processing center connects including public's voice
Receiving end and I grade of processing system, II grade of dispatch control class include II grade of processing system, I grade of processing system and some II
Level processing system is connected by data transmission network；
Characterized in that, I grade of processing system includes repairing information processing module, the repairing information processing module is used for
The repairing information that public's phonetic incepting end is received is processed as the packet comprising trigger data and speech data, by Duo Tai
Terminal is awaited orders simultaneously, parallel competition for orders, if this terminal competition for orders success, will be according to completing to turn single in program 20 seconds
Business, if this terminal fails competition for orders success, it is impossible to read address information, the address read in 3 seconds remains as sky, then mouse
Mark navigates to the screen lower right corner immediately, waits pending other next list；
II grade of processing system is provided with intelligent processing module, and the intelligent processing module includes following submodule:
Program trigger module：For determining whether that the packet that I grade of processing system is assigned is reached, when being not received by
Selection is waited when stating packet, and trigger is selected when there is the packet；
Data conversion module：For receiving the speech data in the packet；
Region identification module：For recognizing the address pronunciation in speech data, and carry out unisonance, nearly sound word Auto-matching more
Just, it is ensured that repairing distributes the correct of address；Alarm is sent when None- identified；
Manual intervention module：For region identification module make a mistake alarm when, carry out manual intervention；
Distribute leaflets processing module：Carry out distributing work to III grade of breakdown repair teams and groups for work order；
Be stored with the speech database in all places in its region in each II grade of processing system.
2. the operation of the intelligent electric power troublshooting Order system of the artificial sound information system of electric power is loaded on described in a kind of claim 1
Method,
Characterized in that,
1）, operator in I grade of processing system start when hearing repairing information, at once and report data creating flow for repairment,
Address in repairing information, failure are recorded, the repairing information processing module makes the packet simultaneously；By described
Operator sends the packet to II grade of processing system for covering the address；
2）, II grade of processing system receive after the packet, described program trigger module makes an immediate response, and by the number
Sent according to bag to next step；
3）, the data conversion module receive after higher level's step packet, parsed, wherein speech data will be walked to subordinate
It is rapid to send, and generate temporal information；
4）, the region identification module receive after the speech data, be compared with the speech database, recognize voice
Address pronunciation in data, and unisonance, the corrigendum of nearly sound word Auto-matching are carried out, form work order；Such as compare and successfully go step
5.1）；Such as compare and unsuccessful go step 5.2）；
5.1）, the distribute leaflets processing module carries out the work order to III grade of breakdown repair teams and groups to distribute work；
5.2）, the manual intervention module artificial discrimination is carried out to the speech data, be confirmed whether it is local area domain addresses, in this way
Work order is then generated, the work order is carried out distributing work to III grade of breakdown repair teams and groups；
6）, III grade of breakdown repair teams and groups complete after the task of the work order, make feedback of the information to II grade of processing system；
7）, II grade of processing system feedback information is generated into trouble shooting by the data conversion module and reported, then to institute
State I grade of processing system transmission；
8）, finish.
3. the fortune of the intelligent electric power troublshooting Order system according to claim 2 for loading on the artificial sound information system of electric power
Row method, it is characterised in that the distribute leaflets processing module includes being used to trigger repairing timing module, i.e.,：
In regulation duration, the feedback signal being not over is rushed to repair, then sends prompting, and reclocking；
In regulation duration, the feedback signal for having end is robbed, then finish work order, automatically enters relevant information.
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| CN112348345A (en) * | 2020-10-30 | 2021-02-09 | 国网山东省电力公司临沂供电公司 | Intelligent automatic order dispatching method and system |
| CN112446619B (en) * | 2020-11-27 | 2024-04-26 | 国网北京市电力公司 | Power distribution network rush-repair processing method and device |
| CN112800765A (en) * | 2021-01-22 | 2021-05-14 | 南京亚派软件技术有限公司 | Automatic work order generation method |
| CN114418141B (en) * | 2021-12-28 | 2023-04-25 | 广东德尔智慧工厂科技有限公司 | Method and system for generating, dispatching and managing equipment maintenance tasks |
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Address after: 225009 Weiyang Road, Jiangsu, China, No. 179, No. Applicant after: Yangzhou Power Supply Company of Jiangsu Electric Power Company Applicant after: State Grid Corporation of China Applicant after: Jiangsu Electric Power Company Address before: 100031 Xicheng District West Chang'an Avenue, No. 86, Beijing Applicant before: State Grid Corporation of China Applicant before: Jiangsu Electric Power Company Applicant before: Yangzhou Power Supply Company of Jiangsu Electric Power Company |
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