CN104125356A - Bilateral synchronization method and bilateral synchronization system applied to VoIP (voice over internet protocol) based OTA (online travel agent) web service - Google Patents
Bilateral synchronization method and bilateral synchronization system applied to VoIP (voice over internet protocol) based OTA (online travel agent) web service Download PDFInfo
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- CN104125356A CN104125356A CN201410390441.7A CN201410390441A CN104125356A CN 104125356 A CN104125356 A CN 104125356A CN 201410390441 A CN201410390441 A CN 201410390441A CN 104125356 A CN104125356 A CN 104125356A
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Abstract
The invention discloses a bilateral synchronization method and a bilateral synchronization system applied to VoIP (voice over internet protocol) based OTA (online travel agent) web service. The bilateral synchronization method includes the steps of S1, installing an APP (application) in a phone and installing an APP emulator to a client server side; S2, detecting whether the phone is connected to a wireless network successfully or not through the APP, if so, then setting call settings as VoIP internet telephone; S3, extracting identification information of the phone through the APP and sending the information to the client server side; S4, through the APP, capturing an online service picture displayed in the phone, and sending the picture to the client server side; S5, allocating a call center seat for the phone and starting the APP emulator to send the unique identification code of the call center seat to the APP; and S6, through the APP emulator, capturing the displayed picture about serve content and sending the same to the APP. The bilateral synchronization method and the bilateral synchronization system realize bilateral synchronization of users and the client service side of the OTA website and improve work efficiency.
Description
Technical field
The present invention relates to voip network telephony field, particularly relate to a kind of bi-directional synchronization method and system of the OTA website service based on VoIP.
Background technology
VoIP (a kind of communication network protocol) is a kind of by analog signal figure, on IP (agreement interconnecting between network) network, do the procotol of real-time transmission with the form of data packet, the advantage of VoIP maximum is the environment that can adopt widely the Internet and global ip interconnection, and, better service more than traditional business is provided.
But, for existing OTA website (online tourism website), for providing service, user substantially all adopts 400 phones (a kind of calling and called are shared the talking mode of business), this talking mode makes to only limit to speech exchange between user and the contact staff of OTA website, cause providing more intuitive online service for user, and 400 phone cause OTA website company need to bear a large amount of costs of the phone call, virtually improved the cost of serving of OTA website company.And in the prior art, OTA website does not adopt too much based on voip technology and provides the correlation technique of online service for user, therefore, for a person skilled in the art, this has very large researching value and room for improvement on the one hand.
Summary of the invention
The technical problem to be solved in the present invention is substantially all to adopt 400 phones to provide voice service for user in order to overcome in prior art OTA website, and seldom adopt based on voip technology as user provides the defect of the correlation technique of online service, a kind of bi-directional synchronization method and system of the OTA website service based on VoIP are provided.
The present invention solves above-mentioned technical problem by following technical proposals:
A kind of bi-directional synchronization method that the invention provides OTA website service based on VoIP, its feature is, comprises the following steps:
S
1, APP (application program) application of described OTA website service is installed in mobile phone, the client service of described OTA website install one with the APP simulator of described APP application of synchronized;
S
2, open described APP application and send after a call signal to described client service at described mobile phone, described APP application detects the whether successful connecting wireless network of described mobile phone automatically, and in the time being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
S
3, described APP application extracts the identity identification information of described mobile phone automatically, described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
S
4, choose the online service of described OTA website user by described APP application and send to described client service after the request signal of the described online service of a request, described APP application intercepts the picture of the described online service showing in mobile phone automatically, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service that user is chosen to described client service; Preferably, the online service that user chooses is plane ticket booking service or hotel reservation service;
S
5, described client service receiving after described request signal, for call center's seat of described handset allocation one unique correspondence, described call center seat starts described APP simulator, and described APP simulator is sent to the unique identifier of described call center seat in the APP application of described mobile phone;
S
6, described APP simulator applies after the selection instruction of sending by the APP of described mobile phone receiving user, for user inquires about the service content that described online service provides, and the picture of the described service content that intercepting shows in described APP simulator automatically, and unique identifier based on described mobile phone is sent to the picture of described service content by wireless network in the APP application of described mobile phone, with by the picture synchronization of described service content to user's mobile phone.
Preferably, step S
2in judging after mobile phone success connecting wireless network, also continue to judge that whether described wireless network is Wi-Fi (one can by the terminal such as PC, handheld device with the interconnected technology of wireless mode) network, if, the call between described mobile phone and described client service is set to voip network phone, if not, the call between described mobile phone and described client service is set to the call that calling and called are shared business, then process ends.
Preferably, the unique identifier of described mobile phone is phone number or IMEI number (mobile device international identity code).
Preferably, step S
6described in selection instruction be phonetic order, touch screen selection instruction or button selection instruction.
The object of the invention is to also provide a kind of bi-directional synchronization system of the OTA website service based on VoIP, its feature is, comprise the client service of mobile phone and described OTA website, the APP application of described OTA website service is installed in mobile phone, the client service of described OTA website be provided with one with the APP simulator of described APP application of synchronized;
Open described APP application and send after a call signal to described client service at described mobile phone, described APP application is for automatically detecting the whether successful connecting wireless network of described mobile phone, and in the time being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
Described APP application is also for automatically extracting the identity identification information of described mobile phone, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
Choose the online service of described OTA website user by described APP application and send to described client service after the request signal of the described online service of a request, the picture of the described online service that described APP application also shows for automatic intercepting mobile phone, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service that user is chosen to described client service;
Described client service is for receiving after described request signal, for call center's seat of described handset allocation one unique correspondence, described call center seat is used for starting described APP simulator, and described APP simulator is for being sent to the unique identifier of described call center seat the APP application of described mobile phone;
Described APP simulator is for applying after the selection instruction of sending by the APP of described mobile phone receiving user, for user inquires about the service content that described online service provides, and the picture of the described service content that intercepting shows in described APP simulator automatically, and unique identifier based on described mobile phone is sent to the picture of described service content by wireless network in the APP application of described mobile phone, with by the picture synchronization of described service content to user's mobile phone.
Preferably, described APP is applied in and judges after mobile phone success connecting wireless network, also judge for continuing whether described wireless network is Wi-Fi network, if, the call between described mobile phone and described client service is set to voip network phone, if not, the call between described mobile phone and described client service is set to the call that calling and called are shared business, does not then move.
Preferably, the unique identifier of described mobile phone is phone number or IMEI number.
Preferably, described selection instruction is phonetic order, touch screen selection instruction or button selection instruction.
Positive progressive effect of the present invention is: the present invention utilizes voip network telephony to realize the bi-directional synchronization between user and the client service of OTA website, improve the operating efficiency of client service, mobile phone picture that can real time remote simultaneous user, allow customer service understand quickly user's demand and query, and bi-directional synchronization technology can allow customer service operated client in simulator, in real time to user's simultaneous operation result, and real-time confirmation, the situation that reduces operate miss occurs, has promoted efficiency of service.Meanwhile, utilize voip network telephony also to save a large amount of costs of the phone call for OTA website company, having reduced OTA website provides the cost of online service.
Brief description of the drawings
Fig. 1 is the structural representation of the bi-directional synchronization system of the OTA website service based on VoIP of a preferred embodiment of the present invention.
Fig. 2 is the flow chart of the bi-directional synchronization method of the OTA website service based on VoIP of a preferred embodiment of the present invention.
Embodiment
Mode below by embodiment further illustrates the present invention, but does not therefore limit the present invention among described scope of embodiments.
As shown in Figure 1, the bi-directional synchronization system of the OTA website service based on VoIP of the present invention comprises the client service 2 of a mobile phone 1 and described OTA website, the APP application 11 of described OTA website service is installed in described mobile phone 1, in the client service 2 of described OTA website, is provided with one and applies the 11 APP simulators 21 of synchronizeing with described APP.
User carries out order service on described OTA website during at needs, can first in described mobile phone 1, open described APP application 11, and send a call signal by described APP application 11 to described client service 2, described APP application 11 can detect the residing network environment of described mobile phone 1 automatically, to determine adopting which kind of talking mode to communicate, particularly, described APP application 11 in the present embodiment can detect described mobile phone and whether successfully connect Wi-Fi network, if, the call between described mobile phone 1 and described client service 2 is set to voip network phone, if not, the call between described mobile phone 1 and described client service 2 is set to 400 phones, and no longer carry out follow-up bi-directional synchronization operation, and the voice communication operation of continuing to use 400 traditional phones, determine and successfully connect after Wi-Fi when mobile phone with this, directly communicate by wireless network.
The identity identification information of described mobile phone 1 is also extracted in described APP application 11 automatically, concrete field can comprise the geographical position that user mobile phone is current, the logging status of the OTA website of user mobile phone, the current version of user mobile phone, mobile phone model, operator and phone number, IMEI number etc., wherein said identity identification information comprises the unique identifier of described mobile phone, for identifying the unique identity of described mobile phone, specifically can adopt phone number or IMEI number as described unique identifier, described APP application 11 is also sent to described client service 2 by described identity identification information by Wi-Fi network.
User is opening after described APP application 11, can present the various service items of described OTA website by described APP application 11, for example plane ticket booking service, hotel reservation service etc., (wherein online service can be for example above-mentioned plane ticket booking service to choose the online service of described OTA website user by described APP application 11, hotel reservation service etc.) and send after the request signal of the described online service of a request to described client service 2, described APP application 11 also intercepts the picture of the described online service showing in mobile phone automatically, and by Wi-Fi network, the picture of described online service is sent to client service 2, thereby realize the picture synchronization of the online service that the user who shows in user mobile phone is chosen to described client service 2, show to client service by the picture synchronization in user mobile phone.
Described client service 2 is receiving after described request signal, can distribute call center's seat of a unique correspondence for described mobile phone 1, and then described call center seat starts described APP simulator 21, described APP simulator 21 can be sent to the unique identifier of described call center seat in the APP application 11 of described mobile phone.
The selection instruction that user can send for online service by the APP application 11 in mobile phone, specifically can realize by generating phonetic order, touch screen selection instruction or button selection instruction, described APP simulator 21 can receive the selection instruction that user sends after startup, help to place an order or other whens operation in the customer service of user by selecting command request, the customer service meeting of call center's seat is used APP simulator 21 to operate, and helps user place an order or carry out other operations; User also can pass through the direct statement into question of phonetic order or requirement, the customer service of call center's seat can answer a question fast accordingly, helped client to inquire about and be scheduled to hotel or the flight of specifying, finally to help user to complete the associative operation of corresponding online service according to user's selection instruction by APP simulator 21.Described APP simulator 21 is inquiring the service content that online service provides and is carrying out after corresponding operation for user, can automatically intercept the picture after described service content or the executable operations showing in described APP simulator 21, and unique identifier based on described mobile phone is located unique user mobile phone, picture after described service content or executable operations is sent in the APP application 11 of described mobile phone by Wi-Fi network, with by the picture synchronization after described service content or executable operations to user's mobile phone, make user understand in time corresponding operating result.Customer service can also confirm then and there with user, if user confirms, inquires that user oneself places an order or helps it to place an order, if user thinks that oneself places an order, allows user in mobile phone Shang hotel or air ticket details page operates.
As shown in Figure 2, the present invention utilizes the bi-directional synchronization method of the OTA website service based on VoIP of the bi-directional synchronization system realization of the OTA website service based on VoIP of the present embodiment to comprise the following steps:
Step 101, the APP application of described OTA website service is installed in mobile phone, the client service of described OTA website install one with the APP simulator of described APP application of synchronized.
Step 102, open described APP application and send after a call signal to described client service at described mobile phone, described APP application automatically detects described mobile phone and whether successfully connects Wi-Fi network, if, the call between described mobile phone and described client service is set to voip network phone, and perform step 103, if not, the call between described mobile phone and described client service is set to calling and called and shares the call of business (400 phone), then process ends.
The identity identification information of described mobile phone is extracted in step 103, described APP application automatically, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by Wi-Fi network.
Step 104, choose the online service of described OTA website user by described APP application and send to described client service after the request signal of the described online service of a request, described APP application intercepts the picture of the described online service showing in mobile phone automatically, and the picture of described online service is sent to described client service by Wi-Fi network, with the picture synchronization of online service that user is chosen to described client service; Preferably, the online service that user chooses is plane ticket booking service or hotel reservation service.
Step 105, described client service are receiving after described request signal, for call center's seat of described handset allocation one unique correspondence, described call center seat starts described APP simulator, and described APP simulator is sent to the unique identifier of described call center seat in the APP application of described mobile phone;
Step 106, described APP simulator are applied after the selection instruction of sending by the APP of described mobile phone receiving user, for user inquires about the service content that described online service provides, and the picture of the described service content that intercepting shows in described APP simulator automatically, and unique identifier based on described mobile phone is sent to the picture of described service content by Wi-Fi network in the APP application of described mobile phone, with by the picture synchronization of described service content to user's mobile phone.
Although more than described the specific embodiment of the present invention, it will be understood by those of skill in the art that these only illustrate, protection scope of the present invention is limited by appended claims.Those skilled in the art is not deviating under the prerequisite of principle of the present invention and essence, can make various changes or modifications to these execution modes, but these changes and amendment all fall into protection scope of the present invention.
Claims (8)
1. a bi-directional synchronization method for the OTA website service based on VoIP, is characterized in that, comprises the following steps:
S
1, the APP application of described OTA website service is installed in mobile phone, the client service of described OTA website install one with the APP simulator of described APP application of synchronized;
S
2, open described APP application and send after a call signal to described client service at described mobile phone, described APP application detects the whether successful connecting wireless network of described mobile phone automatically, and in the time being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
S
3, described APP application extracts the identity identification information of described mobile phone automatically, described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
S
4, choose the online service of described OTA website user by described APP application and send to described client service after the request signal of the described online service of a request, described APP application intercepts the picture of the described online service showing in mobile phone automatically, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service that user is chosen to described client service;
S
5, described client service receiving after described request signal, for call center's seat of described handset allocation one unique correspondence, described call center seat starts described APP simulator, and described APP simulator is sent to the unique identifier of described call center seat in the APP application of described mobile phone;
S
6, described APP simulator applies after the selection instruction of sending by the APP of described mobile phone receiving user, for user inquires about the service content that described online service provides, and the picture of the described service content that intercepting shows in described APP simulator automatically, and unique identifier based on described mobile phone is sent to the picture of described service content by wireless network in the APP application of described mobile phone, with by the picture synchronization of described service content to user's mobile phone.
2. bi-directional synchronization method as claimed in claim 1, is characterized in that step S
2in judging after mobile phone success connecting wireless network, also continue to judge whether described wireless network is Wi-Fi network, if, the call between described mobile phone and described client service is set to voip network phone, if not, the call between described mobile phone and described client service is set to the call that calling and called are shared business, then process ends.
3. bi-directional synchronization method as claimed in claim 1, is characterized in that, the unique identifier of described mobile phone is phone number or IMEI number.
4. bi-directional synchronization method as claimed in claim 1, is characterized in that step S
6described in selection instruction be phonetic order, touch screen selection instruction or button selection instruction.
5. the bi-directional synchronization system of the OTA website service based on VoIP, it is characterized in that, comprise the client service of mobile phone and described OTA website, the APP application of described OTA website service is installed in mobile phone, the client service of described OTA website be provided with one with the APP simulator of described APP application of synchronized;
Open described APP application and send after a call signal to described client service at described mobile phone, described APP application is for automatically detecting the whether successful connecting wireless network of described mobile phone, and in the time being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
Described APP application is also for automatically extracting the identity identification information of described mobile phone, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
Choose the online service of described OTA website user by described APP application and send to described client service after the request signal of the described online service of a request, the picture of the described online service that described APP application also shows for automatic intercepting mobile phone, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service that user is chosen to described client service;
Described client service is for receiving after described request signal, for call center's seat of described handset allocation one unique correspondence, described call center seat is used for starting described APP simulator, and described APP simulator is for being sent to the unique identifier of described call center seat the APP application of described mobile phone;
Described APP simulator is for applying after the selection instruction of sending by the APP of described mobile phone receiving user, for user inquires about the service content that described online service provides, and the picture of the described service content that intercepting shows in described APP simulator automatically, and unique identifier based on described mobile phone is sent to the picture of described service content by wireless network in the APP application of described mobile phone, with by the picture synchronization of described service content to user's mobile phone.
6. bi-directional synchronization system as claimed in claim 5, it is characterized in that, described APP is applied in and judges after mobile phone success connecting wireless network, also judge for continuing whether described wireless network is Wi-Fi network, if so, the call between described mobile phone and described client service is set to voip network phone, if not, the call between described mobile phone and described client service is set to the call that calling and called are shared business, does not then move.
7. bi-directional synchronization system as claimed in claim 5, is characterized in that, the unique identifier of described mobile phone is phone number or IMEI number.
8. bi-directional synchronization system as claimed in claim 5, is characterized in that, described selection instruction is phonetic order, touch screen selection instruction or button selection instruction.
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Effective date of registration: 20160203 Address after: 200335 Shanghai city Changning District Admiralty Road No. 968 Building No. 16 10 floor Patentee after: SHANGHAI XIECHENG BUSINESS CO., LTD. Address before: 200335 Shanghai City, Changning District Fuquan Road No. 99, Ctrip network technology building Patentee before: Ctrip computer technology (Shanghai) Co., Ltd. |