CN103903097A - Business handling data processing method and device - Google Patents
Business handling data processing method and device Download PDFInfo
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- CN103903097A CN103903097A CN201410136087.5A CN201410136087A CN103903097A CN 103903097 A CN103903097 A CN 103903097A CN 201410136087 A CN201410136087 A CN 201410136087A CN 103903097 A CN103903097 A CN 103903097A
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Abstract
The invention relates to a business handling data processing method and device. The business handling data processing method comprises the steps that status records of a terminal in the business handling process are obtained, wherein the status records comprise a user serial number, a sales network code, a sales person job number, a business code and the business handling status; at least one status record comprising composite keys is determined, wherein the composite keys comprise a first user serial number, a first sales network code, a first sales person job number and a first business code; at least one status record is merged into a business handling record. Therefore, a telecom operator can directly conduct statistic analysis on the business handling records obtained after merging, data processing efficiency is improved, and the time for statistic analysis is shortened.
Description
Technical field
The present invention relates to communication technical field, relate in particular to a kind of business handling data processing method and device.
Background technology
In prior art, when telecom operators are that user terminal is while handling every business by outlet, receiving system in outlet can carry out record to interactive instruction, the packet etc. of terminal and receiving system in business handling process, generate daily record, so that telecom operators carry out statistical study to daily record, obtain the information such as business handling stroke count.
But in prior art, the data such as interactive instruction and packet in daily record record according to time sequencing, telecom operators need to be to the data analysis such as all interactive instructions and packet in daily record, just can obtain the information such as business handling stroke count, data-handling efficiency is low, make in the time need to carrying out statistical study to the daily record of all outlets in the whole nation, the statistical study time is long.
Summary of the invention
The invention provides a kind of business handling data processing method and device, low for solving prior art data-handling efficiency, the problem that the statistical study time is long.
First aspect of the present invention is to provide a kind of business handling data processing method, comprising:
Obtain the state recording of terminal in business handling process, described state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state;
Determine at least one state recording that carries associating major key, described associating major key comprises: first user numbering, first outlet's code, first salesman's job number and the first service code;
Described at least one state recording is merged into a business handling record.
Another aspect of the present invention provides a kind of business handling data processing equipment, comprising:
Acquisition module, for obtaining the state recording of terminal in business handling process, described state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state;
Determination module, for determining at least one state recording that carries associating major key, described associating major key comprises: first user numbering, first outlet's code, first salesman's job number and the first service code;
Merge module, for described at least one state recording is merged into a business handling record.
In the present invention, by obtaining the state recording of terminal in business handling process, state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state, determine at least one state recording that carries associating major key according to state recording, at least one bar state record is merged into a business handling record, thereby the business handling obtaining after telecom operators can be directly combined record carries out statistical study, improve the efficiency of data processing, reduced the statistical study time.
Brief description of the drawings
Fig. 1 is the process flow diagram of an embodiment of business handling data processing method provided by the invention;
Fig. 2 is the process flow diagram of another embodiment of business handling data processing method provided by the invention;
Fig. 3 is the structural representation of an embodiment of business handling data processing equipment provided by the invention.
Embodiment
For making object, technical scheme and the advantage of the embodiment of the present invention clearer, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiment.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
Fig. 1 is the process flow diagram of an embodiment of business handling data processing method provided by the invention, as shown in Figure 1, comprising:
101, obtain the state recording of terminal in business handling process, state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state.
The executive agent of business handling data processing method provided by the invention is specifically as follows business handling data processing equipment, business handling data processing equipment is specifically as follows receiving system, obtains the state recording of terminal in business handling process and specifically can be carried out by the probe in receiving system.
Wherein, in the time that terminal user arrives outlet's transacting business, receiving system can first carry out authentication to terminal user, after authentication success, is terminal transacting business.The business of handling due to terminal is specifically as follows main business and subservice.Main business can comprise multiple subservices.State recording specifically can comprise: initial state record, intermediateness record, business handling success status record or business are cancelled state recording.When terminal starts after transacting business, what receiving system can first obtain main business that terminal handles starts record and intermediate record, handling in process of main business, if there is subservice, obtain subservice start record and intermediate record, if subservice is handled successfully, obtain the record of handling successfully of subservice, if subservice is handled failure, obtain the business of subservice and cancel record, after subservice has been handled, if main business is handled successfully, obtain the record of handling successfully of main business, if main business is handled failure, obtain the business of main business and cancel record.For example, main business is specifically as follows the business of opening an account, and the subservice that the business of opening an account comprises is specifically as follows numerical selection, tariff package application, print service and accepts the subservice such as list, invoice receipt printing.If terminal user has handled numerical selection, tariff package application, the print service that the business of opening an account and the business of opening an account comprise and has accepted the subservice such as list, invoice receipt printing, receiving system can get respectively the state recording of the business of opening an account, and the state recording of the subservice such as list, invoice receipt printing is accepted in numerical selection, tariff package application, print service.
Further, terminal is in the process of transacting business, and receiving system can first obtain in business handling process the clicking operation of mouse and the input message of display interface in receiving system; According to the input message of the clicking operation of mouse in receiving system and display interface, determine the state recording of terminal in business handling process.
102, determine at least one state recording that carries associating major key, associating major key comprises: first user numbering, first outlet's code, first salesman's job number and the first service code.
When state recording comprises: when initial state record, intermediateness record, business handling success status record or business are cancelled state recording, implement under scene in one, at least one state recording that carries associating major key can comprise: the initial state that carries associating major key records, carries the intermediateness record of associating major key and carries the business handling success status record of associating major key; Implement under scene at another kind, at least one state recording that carries associating major key can comprise: the initial state that carries associating major key records, carries the intermediateness record of associating major key and carries the business cancellation state recording of associating major key.
103, at least one bar state record is merged into a business handling record.
Comprise at least one state recording that carries associating major key: carry associating major key initial state record, carry the intermediateness record of associating major key and carry under the enforcement scene of business handling success status record of associating major key, the business handling success status that the intermediateness that receiving system can record the initial state that carries associating major key, carry associating major key recorded and carried associating major key records and is merged into a business handling record.Wherein, the business handling state of this business handling record is for handling successfully.
Comprise at least one state recording that carries associating major key: carry the initial state record of associating major key, the business of carrying the intermediateness record of associating major key and carrying associating major key is cancelled under the enforcement scene of state recording, the business cancellation state recording that the intermediateness that receiving system can record the initial state that carries associating major key, carry associating major key recorded and carried associating major key is merged into a business handling record.Wherein, the business handling state of this business handling record is for handling failure.
Further, state recording in each business handling process is merged, obtain after the business handling record of each business, it is the business handling record of handling failure that receiving system can also be deleted business handling state according to the requirement of telecom operators, that is to say, if carry at least one state recording of associating major key, comprise: business is cancelled state recording, initial state record and intermediateness record, after at least one bar state record is merged into a business handling record by receiving system, can delete that to merge the business handling state that obtains be the business handling record of handling failure, thereby further improve the efficiency of data processing, reduce the statistical study time.
In addition, after at least one bar state record is merged into a business handling record by receiving system, receiving system can be saved in business handling record in the file taking outlet's code as filename, so that telecom operators carry out statistical study.
In the present embodiment, by obtaining the state recording of terminal in business handling process, state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state, determine at least one state recording that carries associating major key according to state recording, at least one bar state record is merged into a business handling record, thereby the business handling obtaining after telecom operators can be directly combined record carries out statistical study, improve the efficiency of data processing, reduced the statistical study time.
Fig. 2 is the process flow diagram of another embodiment of business handling data processing method provided by the invention, and as shown in Figure 2, on basis embodiment illustrated in fig. 1, state recording also carries start time and end time;
Corresponding, step 103 specifically can comprise:
1031, the start time of carrying in the initial state record of associating major key is defined as to the start time in business handling record.
1032, the business of carrying the business handling success status record of associating major key or carrying associating major key being cancelled to end time in state recording is defined as the end time of business handling in recording.
In addition, state recording can also carry: the parameters such as business-level, father's business numbering or subservice numbering, corresponding, in business handling record, also can carry: the parameters such as business-level, father's business numbering or subservice numbering, so that the incidence relation of respectively handling between record can be understood by telecom operators, the efficiency that further improves data processing, reduces the statistical study time.
In the present embodiment, by obtaining the state recording of terminal in business handling process, state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state, in state recording, also comprise start time and end time, determine at least one state recording that carries associating major key according to state recording, at least one bar state record is merged into a business handling record, business handling record comprises start time and end time, thereby the business handling obtaining after telecom operators can be directly combined record carries out statistical study, obtain the data such as business handling stroke count and business handling time span, improve the efficiency of data processing, reduce the statistical study time.
One of ordinary skill in the art will appreciate that: all or part of step that realizes above-mentioned each embodiment of the method can complete by the relevant hardware of programmed instruction.Aforesaid program can be stored in a computer read/write memory medium.This program, in the time carrying out, is carried out the step that comprises above-mentioned each embodiment of the method; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CDs.
Fig. 3 is the structural representation of an embodiment of business handling data processing equipment provided by the invention, as shown in Figure 3, comprising:
Merge module 33, for described at least one state recording is merged into a business handling record.
Wherein, described state recording is: initial state record, intermediateness record, business handling success status record or business are cancelled state recording; The business that terminal is handled is specifically as follows main business and subservice.Main business can comprise multiple subservices.
When terminal starts after transacting business, what receiving system can first obtain main business that terminal handles starts record and intermediate record, handling in process of main business, if there is subservice, obtain subservice start record and intermediate record, if subservice is handled successfully, obtain the record of handling successfully of subservice, if subservice is handled failure, obtain the business of subservice and cancel record, after subservice has been handled, if main business is handled successfully, obtain the record of handling successfully of main business, if main business is handled failure, obtain the business of main business and cancel record.Main business is specifically as follows the business of opening an account, and the subservice that the business of opening an account comprises is specifically as follows numerical selection, tariff package application, print service and accepts the subservice such as list, invoice receipt printing.
Corresponding, when described state recording is: when initial state record, intermediateness record, business handling success status record or business are cancelled state recording, described at least one state recording that carries associating major key comprises: the business handling success status that carries associating major key records or carry the business cancellation state recording of associating major key, and carries initial state record and the intermediateness record of associating major key.
Implement under scene in one, at least one state recording that carries associating major key can comprise: the initial state that carries associating major key records, carries the intermediateness record of associating major key and carries the business handling success status record of associating major key; Implement under scene at another kind, at least one state recording that carries associating major key can comprise: the initial state that carries associating major key records, carries the intermediateness record of associating major key and carries the business cancellation state recording of associating major key.
Further, described business handling data processing equipment can also comprise: removing module;
If described in carry at least one state recording of associating major key, comprise: business is cancelled state recording, initial state record and intermediateness record, described removing module is used for, after described at least one state recording being merged in described merging module 33 to a business handling record, deleting and merge the described business handling record obtaining.
Further, described acquisition module 31 specifically for,
Obtain the terminal clicking operation of mouse and input message of display interface in receiving system in the time carrying out business handling;
According to the clicking operation of mouse in described receiving system and the input message of display interface, determine the state recording of described terminal in business handling process.
In addition, described state recording also carries start time and end time;
Described merging module 33 specifically for,
Start time in the described initial state record that carries associating major key is defined as to the start time in described business handling record;
By the described business handling success status record that carries associating major key or described in carry associating major key business cancel end time in state recording and be defined as the end time of described business handling in recording.
In addition, after at least one bar state record is merged into a business handling record by receiving system, receiving system can be saved in business handling record in the file taking outlet's code as filename, so that telecom operators carry out statistical study.
In the present embodiment, by obtaining the state recording of terminal in business handling process, state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state, determine at least one state recording that carries associating major key according to state recording, at least one bar state record is merged into a business handling record, thereby the business handling obtaining after telecom operators can be directly combined record carries out statistical study, improve the efficiency of data processing, reduced the statistical study time.
Finally it should be noted that: above each embodiment, only in order to technical scheme of the present invention to be described, is not intended to limit; Although the present invention is had been described in detail with reference to aforementioned each embodiment, those of ordinary skill in the art is to be understood that: its technical scheme that still can record aforementioned each embodiment is modified, or some or all of technical characterictic is wherein equal to replacement; And these amendments or replacement do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (10)
1. a business handling data processing method, is characterized in that, comprising:
Obtain the state recording of terminal in business handling process, described state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state;
Determine at least one state recording that carries associating major key, described associating major key comprises: first user numbering, first outlet's code, first salesman's job number and the first service code;
Described at least one state recording is merged into a business handling record.
2. method according to claim 1, is characterized in that, described in obtain the state recording of terminal in business handling process, comprising:
Obtain the terminal clicking operation of mouse and input message of display interface in receiving system in the time carrying out business handling;
According to the clicking operation of mouse in described receiving system and the input message of display interface, determine the state recording of described terminal in business handling process.
3. method according to claim 1, is characterized in that, described state recording is: initial state record, intermediateness record, business handling success status record or business are cancelled state recording;
Described at least one state recording that carries associating major key comprises: the business handling success status that carries associating major key records or carry the business cancellation state recording of associating major key, and carries initial state record and the intermediateness record of associating major key.
4. method according to claim 3, it is characterized in that, if described in carry at least one state recording of associating major key, comprise: business is cancelled state recording, initial state record and intermediateness record, described described at least one state recording is merged into business handling record after, also comprise:
Delete and merge the described business handling record obtaining.
5. method according to claim 3, is characterized in that, described state recording also carries start time and end time;
Described described at least one state recording is merged into a business handling record, comprises:
Start time in the described initial state record that carries associating major key is defined as to the start time in described business handling record;
By the described business handling success status record that carries associating major key or described in carry associating major key business cancel end time in state recording and be defined as the end time of described business handling in recording.
6. a business handling data processing equipment, is characterized in that, comprising:
Acquisition module, for obtaining the state recording of terminal in business handling process, described state recording carries Customs Assigned Number, outlet's code, salesman's job number, service code and business handling state;
Determination module, for determining at least one state recording that carries associating major key, described associating major key comprises: first user numbering, first outlet's code, first salesman's job number and the first service code;
Merge module, for described at least one state recording is merged into a business handling record.
7. device according to claim 6, is characterized in that, described acquisition module specifically for,
Obtain the terminal clicking operation of mouse and input message of display interface in receiving system in the time carrying out business handling;
According to the clicking operation of mouse in described receiving system and the input message of display interface, determine the state recording of described terminal in business handling process.
8. device according to claim 6, is characterized in that, described state recording is: initial state record, intermediateness record, business handling success status record or business are cancelled state recording;
Described at least one state recording that carries associating major key comprises: the business handling success status that carries associating major key records or carry the business cancellation state recording of associating major key, and carries initial state record and the intermediateness record of associating major key.
9. device according to claim 8, is characterized in that, also comprises: removing module;
If described in carry at least one state recording of associating major key, comprise: business is cancelled state recording, initial state record and intermediateness record, described removing module is used for, after described at least one state recording being merged in described merging module to a business handling record, deleting and merge the described business handling record obtaining.
10. device according to claim 8, is characterized in that, described state recording also carries start time and end time;
Described merging module specifically for,
Start time in the described initial state record that carries associating major key is defined as to the start time in described business handling record;
By the described business handling success status record that carries associating major key or described in carry associating major key business cancel end time in state recording and be defined as the end time of described business handling in recording.
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| CN201410136087.5A CN103903097A (en) | 2014-04-04 | 2014-04-04 | Business handling data processing method and device |
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| CN201410136087.5A CN103903097A (en) | 2014-04-04 | 2014-04-04 | Business handling data processing method and device |
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| CN105550314A (en) * | 2015-12-14 | 2016-05-04 | Tcl集团股份有限公司 | Data statistics method, device and system based on combined major key |
| CN106445933A (en) * | 2015-08-04 | 2017-02-22 | 阿里巴巴集团控股有限公司 | Data processing method and system |
| CN109981910A (en) * | 2019-02-22 | 2019-07-05 | 中国联合网络通信集团有限公司 | Business recommended method and apparatus |
| CN110084699A (en) * | 2019-04-30 | 2019-08-02 | 深圳前海微众银行股份有限公司 | Polymerization, device, transaction List Table system and the storage medium of transaction record |
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| CN1567851A (en) * | 2003-07-07 | 2005-01-19 | 华为技术有限公司 | A method for monitoring user behavior in network management system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106445933A (en) * | 2015-08-04 | 2017-02-22 | 阿里巴巴集团控股有限公司 | Data processing method and system |
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