CN103888973A - Complaint information and planning station correlation assessment method and device - Google Patents
Complaint information and planning station correlation assessment method and device Download PDFInfo
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- CN103888973A CN103888973A CN201210564134.7A CN201210564134A CN103888973A CN 103888973 A CN103888973 A CN 103888973A CN 201210564134 A CN201210564134 A CN 201210564134A CN 103888973 A CN103888973 A CN 103888973A
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Abstract
The invention provides a complaint information and planning station correlation assessment method and a device. The method comprises steps of acquiring complaint information of a user; determining the main coverage range of the planning station in an electronic map, wherein the electronic map comprises distribution of communication network signal strength and is composed of a plurality of bin points, determining the complaint point corresponding to the complaint information to be the correlation complaint point of the planning station in the main coverage range of the planning station, determining a preset area in a surrounding range of the correlation complaint point to be the weak coverage area where the correlation complaint point is located, and judging whether the complaint information of the user can be solved by the planning station according to the proportion of first-class bin points in the weak coverage area, wherein the first-class bin points are bin points whose signal strength is smaller than the first preset threshold. According to the method and the device, correlation between the user complaint information and planning station can be quickly and high effectively carried out, the planning station can be assessed, the solution phenomenon of the planning station can be judged, and human input can be greatly reduced.
Description
Technical field
The present invention relates to wireless communication technique field, a kind of customer complaint analytical method and device are particularly provided
Background technology
In wireless network (GSM, TD-SCDMA, WCDMA, CDMA2000 etc.) process of construction, due to the difference of actual conditions and planning, the variation of actual geographic environment, the factor such as resettlement, adjustment of site, signal covering problem (as weak covering, covering cavity) is always present in the middle of network.Wherein weak cover refer to that the wireless signal that causes due to a variety of causes a little less than, cause the business such as terminal cannot or be difficult to normally converse, online, even cause call drop etc., affect network quality.The method that solves signal covering problem is to open or adjust near planning station, signal problem region, and this just need to be associated with suitable planning station by user's complaint problem, and whether the planning station that prediction will be opened can solve the problem of customer responsiveness.Or after open at planning station, customer complaint information is assessed, determined whether planning station has solved the problem of customers' responsiveness.
Existing method is: operator can be associated with each complaint of user a corresponding planning station, and staff need to be according to self experience, after subjectively estimating planning station and opening, to the solution situation of this area peripheral edge customer complaint.Or website is actual open after, by call-on back by phone or on-the-spot repetition measurement mode be confirmed whether to solve the problem of customer complaint.
As can be seen here, there is following some problem in existing method:
1, complain with planning the associated of website and do not seek unity of standard, and complaint solves estimate subjective.Existing complaint association is generally with nearby principle, complain and be associated with nearest planning website, but still there is the problem of partly complaining with associated planning website hypertelorism, so staff is rule of thumb often difficult to after assessment website is opened, this part complains actual solution situation, so just easily exist planning station to build up rear complaint solution effect undesirable, still need to plan again new website, cause the wasting of resources.
2, call-on back by phone or the on-the-spot repetition measurement method of website after opening has obvious hysteresis quality, and guidance and reference significance to Bus stop planning are little, and larger to human and material resources resource requirement.
Summary of the invention
The technical problem to be solved in the present invention is to provide a kind of can rapidly user's calling information and planning be stood method and device associated and that assess.
For solving the problems of the technologies described above, embodiments of the invention provide the associated appraisal procedure of a kind of calling information with planning station, comprise the steps:
Obtain user's calling information;
Determine the main coverage at the planning station in electronic chart; Wherein, the distribution that described electronic chart comprises communication network signal strength signal intensity, and formed by several bin points;
In the main coverage at described planning station, the complaint point that described calling information is corresponding is defined as the associated complaint point at described planning station;
A presumptive area in scope around described associated complaint point is defined as to the weak overlay area at described associated complaint point place;
Whether what order according to first kind bin in described weak overlay area occupies the calling information that ratio judges described user and can be solved by described planning station; If the ratio of occupying that in described weak overlay area, first kind bin is ordered exceedes thresholding, think that described user's calling information can not be solved by described planning station; Otherwise, think that described user's calling information can be solved by described planning station; Wherein, described first kind bin point is the bin point that signal strength signal intensity is less than the first pre-set threshold value.
Wherein, described bin point is in order to represent that actual geographic position is 5m
2square area; The step that a presumptive area in scope around described associated complaint point is defined as to the weak overlay area at described associated complaint point place comprises:
The bin point at described each associated complaint point place is expanded, obtained palace lattice, and these palace lattice are defined as to weak overlay area.
Wherein, described palace lattice are by (n+1)
2individual bin point composition; Wherein, n is natural number.
Whether what wherein, order according to first kind bin in described weak overlay area occupies the calling information that ratio judges described user and can be comprised by the step of described planning station solution:
Calculate the ratio of described first kind bin point in the lattice of described palace; If x/ (2n+1)
2> β, thinks that described user's calling information can be solved by described planning station; If x/ (2n+1)
2< β, thinks that described user's calling information can not be solved by described planning station; Wherein, x is the quantity that described first kind bin is ordered, and β is ratio thresholding.
Embodiments of the invention also provide the associated apparatus for evaluating of a kind of calling information with planning station, comprising:
Acquisition module, for obtaining user's calling information;
Scope determination module, for determining the main coverage at planning station of electronic chart; Wherein, the distribution that described electronic chart comprises communication network signal strength signal intensity, and formed by several bin points;
Relating module, for by the main coverage at described planning station, the complaint point that described calling information is corresponding is defined as the associated complaint point at described planning station;
The weak determination module that covers, for being defined as a presumptive area in scope around described associated complaint point the weak overlay area at described associated complaint point place;
Whether processing module, occupy the calling information that ratio judges described user and can be solved by described planning station for what order according to described weak overlay area first kind bin; If the ratio of occupying that in described weak overlay area, first kind bin is ordered exceedes thresholding, think that described user's calling information can not be solved by described planning station; Otherwise, think that described user's calling information can be solved by described planning station; Wherein, described first kind bin point is the bin point that signal strength signal intensity is less than the first pre-set threshold value.
Wherein, described bin point is in order to represent that actual geographic position is 5m
2square area; Wherein, weak covering determination module, specifically for:
The bin point at described each associated complaint point place is expanded, obtained palace lattice, and these palace lattice are defined as to weak overlay area.
Wherein, described palace lattice are by (n+1)
2individual bin point composition; Wherein, n is natural number.
Wherein, described processing module specifically for:
Calculate the ratio of described first kind bin point in the lattice of described palace; If x/ (2n+1)
2> β, thinks that described user's calling information can be solved by described planning station; If x/ (2n+1)
2< β, thinks that described user's calling information can not be solved by described planning station; Wherein, x is the quantity that described first kind bin is ordered, and β is ratio thresholding.
Such scheme of the present invention has following beneficial effect:
First by determining the main coverage at the planning station in electronic chart, carry out associated to calling information with planning station, and the weak overlay area at complaint point place corresponding to definite calling information, obtain afterwards the signal strength signal intensity that the each bin in this region is ordered, the bin point that judgement is less than the first pre-set threshold value occupies ratio in overlay area a little less than described, the calling information of determining user can be solved by described planning station, thereby can rapidly and efficiently carry out associated to customer complaint information with planning station, and planning station is assessed, adjust in time solving undesirable complaint on one's own initiative, effectively reduce human input.
Brief description of the drawings
Fig. 1 is the schematic diagram of the associated appraisal procedure that in the present invention, calling information is stood with planning;
Fig. 2 is the flow chart of the associated appraisal procedure that in the present invention, calling information is stood with planning;
Fig. 3 is the structural representation of the associated apparatus for evaluating that in the present invention, calling information is stood with planning.
Embodiment
For making the technical problem to be solved in the present invention, technical scheme and advantage clearer, be described in detail below in conjunction with the accompanying drawings and the specific embodiments.
As shown in Figure 1, the associated appraisal procedure that a kind of calling information is stood with planning, comprises the steps:
Have above-mentioned known, the method of the present embodiment is first by determining the main coverage at the planning station in electronic chart, carry out associated to calling information with planning station, and the weak overlay area at complaint point place corresponding to definite calling information, obtain afterwards the signal strength signal intensity that the each bin in this region is ordered, the bin point that judgement is less than the first pre-set threshold value occupies ratio in overlay area a little less than described, the calling information of determining user can be solved by described planning station, thereby can rapidly and efficiently carry out associated to customer complaint information with planning station, and planning station is assessed, adjust in time solving undesirable complaint on one's own initiative, effectively reduce human input.
Below method shown in Fig. 1 is described in detail:
As shown in Figure 2, carry out following steps:
Step 201, by the emulation platform that becomes more meticulous, in the distribution of described electronic chart display communication network signal intensity; It is to be noted, making the method that electronic chart comprises communication network signal intensity profile is prior art, can simulate to realize by emulation platform, afterwards again with the drive test data of daily magnanimity as correction data source, the electronic chart of combined high precision, by fitting algorithm, the result of emulation platform simulation is proofreaied and correct.Calculate by the result after proofreading and correct afterwards, signal strength signal intensity predicted value and actual signal intensity that each bin of gained is ordered are infinitely reached unanimity.Compare the modes such as traditional emulation or MR statistical analysis, drive test, meticulous emulation platform after having great lifting aspect comprehensive, accuracy and reliability, having ensured to the accuracy definite to weak overlay area.
Step 203, is located calling information in electronic chart according to longitude and latitude with the form of complaint point; Complaint point in each planning station owner coverage is the respective associated of this planning website and complains, and this step can be associated with customer complaint corresponding planning station exactly, avoids the not high drawback of artificial associated accuracy.
Step 204, taking the bin point at complaint point place, (each bin point is in order to represent that actual geographic position is as 5m
2square area, be the full accuracy unit of electronic chart) centered by point, the bin point at described complaint point place is expanded, obtain palace lattice; Described palace lattice are by (n+1)
2individual bin point composition (as n=2, being nine grids), and these palace lattice are defined as to weak overlay area.
If x/ (2n+1)
2> β, carries out:
If x/ (2n+1)
2< β, carries out:
The method of the present embodiment can be rapidly and efficiently in sum carry out associatedly to customer complaint information and planning station, and to planning that station assesses, adjust in time on one's own initiative to solving undesirable complaint, has effectively reduced human input.
As shown in Figure 3, the associated apparatus for evaluating at a kind of calling information and planning station, for assessment of or the predictive user signal covering problem of complaining whether solved, it is characterized in that, comprising:
Acquisition module, for obtaining user's calling information;
Scope determination module, for determining the main coverage at planning station of electronic chart; Wherein, the distribution that described electronic chart comprises communication network signal strength signal intensity, and formed by several bin points, each bin point is in order to represent that actual geographic position is 5m
2square area; It is to be noted, making the method that electronic chart comprises communication network signal intensity profile is prior art, can simulate to realize by emulation platform, afterwards again with the drive test data of daily magnanimity as correction data source, the electronic chart of combined high precision, by fitting algorithm, the result of emulation platform simulation is proofreaied and correct.Calculate by the result after proofreading and correct afterwards, signal strength signal intensity predicted value and actual signal intensity that each bin of gained is ordered are infinitely reached unanimity.Compare the modes such as traditional emulation or MR statistical analysis, drive test, meticulous emulation platform after having great lifting aspect comprehensive, accuracy and reliability, having ensured to the accuracy definite to weak overlay area.
Relating module, for by the main coverage at described planning station, the complaint point that described calling information is corresponding is defined as the associated complaint point at described planning station;
The weak determination module that covers, for being defined as a presumptive area in scope around described associated complaint point the weak overlay area at described associated complaint point place; Specifically for: the bin point at described each associated complaint point place is expanded, obtained palace lattice, described palace lattice are by (n+1)
2individual bin point composition, n is natural number (as n=2, being nine grids).These palace lattice are defined as weak overlay area afterwards.
Whether processing module, occupy the calling information that ratio judges described user and can be solved by described planning station for what order according to described weak overlay area (being corresponding palace lattice) first kind bin; If the ratio of occupying that in described weak overlay area, first kind bin is ordered exceedes thresholding, think that described user's calling information can not be solved by described planning station; Otherwise, think that described user's calling information can be solved by described planning station; Wherein, described first kind bin point is that signal strength signal intensity is less than the first pre-set threshold value bin point of (as by be made as-90dbm of the first pre-set threshold value).
In addition, calculate the ratio of described first kind bin point in the lattice of described palace and can adopt following method:
If x/ (2n+1)
2> β, thinks that described user's calling information can be solved by described planning station;
If x/ (2n+1)
2< β, thinks that described user's calling information can not be solved by described planning station;
Wherein, x is the quantity that described first kind bin is ordered, and β is ratio thresholding.
The device of the present embodiment is first by determining the main coverage at the planning station in electronic chart, carry out associated to calling information with planning station, and the weak overlay area at complaint point place corresponding to definite calling information, obtain afterwards the signal strength signal intensity that the each bin in this region is ordered, the bin point that judgement is less than the first pre-set threshold value occupies ratio in overlay area a little less than described, the calling information of determining user can be solved by described planning station, thereby can rapidly and efficiently carry out associated to customer complaint information with planning station, and planning station is assessed, adjust in time solving undesirable complaint on one's own initiative, effectively reduce human input.
The above is the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, do not departing under the prerequisite of principle of the present invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (8)
1. the associated appraisal procedure that calling information is stood with planning, is characterized in that, comprises the steps:
Obtain user's calling information;
Determine the main coverage at the planning station in electronic chart; Wherein, the distribution that described electronic chart comprises communication network signal strength signal intensity, and formed by several bin points;
In the main coverage at described planning station, the complaint point that described calling information is corresponding is defined as the associated complaint point at described planning station;
A presumptive area in scope around described associated complaint point is defined as to the weak overlay area at described associated complaint point place;
Whether what order according to first kind bin in described weak overlay area occupies the calling information that ratio judges described user and can be solved by described planning station; If the ratio of occupying that in described weak overlay area, first kind bin is ordered exceedes thresholding, think that described user's calling information can not be solved by described planning station; Otherwise, think that described user's calling information can be solved by described planning station; Wherein, described first kind bin point is the bin point that signal strength signal intensity is less than the first pre-set threshold value.
2. the associated appraisal procedure that calling information according to claim 1 is stood with planning, is characterized in that, described bin point is in order to represent that actual geographic position is 5m
2square area; The step that a presumptive area in scope around described associated complaint point is defined as to the weak overlay area at described associated complaint point place comprises:
The bin point at described each associated complaint point place is expanded, obtained palace lattice, and these palace lattice are defined as to weak overlay area.
3. customer complaint analytical method according to claim 2, is characterized in that, described palace lattice are by (n+1)
2individual bin point composition; Wherein, n is natural number.
4. customer complaint analytical method according to claim 3, is characterized in that, whether what order according to first kind bin in described weak overlay area occupies the calling information that ratio judges described user and can be comprised by the step of described planning station solution:
Calculate the ratio of described first kind bin point in the lattice of described palace; If x/ (2n+1)
2> β, thinks that described user's calling information can be solved by described planning station; If x/ (2n+1)
2< β, thinks that described user's calling information can not be solved by described planning station; Wherein, x is the quantity that described first kind bin is ordered, and β is ratio thresholding.
5. the associated apparatus for evaluating that calling information is stood with planning, is characterized in that, comprising:
Acquisition module, for obtaining user's calling information;
Scope determination module, for determining the main coverage at planning station of electronic chart; Wherein, the distribution that described electronic chart comprises communication network signal strength signal intensity, and formed by several bin points;
Relating module, for by the main coverage at described planning station, the complaint point that described calling information is corresponding is defined as the associated complaint point at described planning station;
The weak determination module that covers, for being defined as a presumptive area in scope around described associated complaint point the weak overlay area at described associated complaint point place;
Whether processing module, occupy the calling information that ratio judges described user and can be solved by described planning station for what order according to described weak overlay area first kind bin; If the ratio of occupying that in described weak overlay area, first kind bin is ordered exceedes thresholding, think that described user's calling information can not be solved by described planning station; Otherwise, think that described user's calling information can be solved by described planning station; Wherein, described first kind bin point is the bin point that signal strength signal intensity is less than the first pre-set threshold value.
6. the associated apparatus for evaluating that calling information according to claim 5 is stood with planning, is characterized in that, described bin point is in order to represent that actual geographic position is 5m
2square area; Wherein, weak covering determination module, specifically for:
The bin point at described each associated complaint point place is expanded, obtained palace lattice, and these palace lattice are defined as to weak overlay area.
7. the associated apparatus for evaluating that calling information according to claim 6 is stood with planning, is characterized in that, described palace lattice are by (n+1)
2individual bin point composition; Wherein, n is natural number.
8. the associated apparatus for evaluating at calling information according to claim 7 and planning station, is characterized in that, described processing module specifically for:
If calculate the ratio x/ (2n+1) of described first kind bin point in the lattice of described palace
2> β, thinks that described user's calling information can be solved by described planning station; If x/ (2n+1)
2< β, thinks that described user's calling information can not be solved by described planning station; Wherein, x is the quantity that described first kind bin is ordered, and β is ratio thresholding.
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| CN103888973B (en) | 2017-10-20 |
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