CN103491104B - A kind of exchange method based on non-real-time media information and system - Google Patents

A kind of exchange method based on non-real-time media information and system Download PDF

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CN103491104B
CN103491104B CN201310466742.9A CN201310466742A CN103491104B CN 103491104 B CN103491104 B CN 103491104B CN 201310466742 A CN201310466742 A CN 201310466742A CN 103491104 B CN103491104 B CN 103491104B
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media information
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CN103491104A (en
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廖洪銮
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Abstract

The present invention provides a kind of exchange method based on non-real-time media information, including: send bind request with user orientation server;Server sets up the non real-time mutual binding relationship between user and service group according to bind request;User or service professional carry out the mutual of non-real-time media information according to receiving binding notice.The present invention also provides for a kind of interactive system based on non-real-time media information, including customer unit, server, service unit;Wherein, customer unit is all coupled by Internet network with server with server, service unit.The inventive method and system have the advantages such as easy to use, energy equilibrium assignment service professional workload, can be widely applied to the mutual field of non-real-time media information.

Description

A kind of exchange method based on non-real-time media information and system
Technical field
The present invention relates to exchange technology, particularly relate to a kind of mutual side based on non-real-time media information Method and system.
Background technology
Along with the fast development of information technology, interactive application based on non-real-time media information can realize between user Man-to-man non-real-time media information is mutual, also can realize group chatting;But, these application need in advance Fully known or manually search the other side or the mark etc. of group.
At present, if various expert consulting system based on non-real-time media information uses above-mentioned communication modes, User then can be caused to use inconvenience;Simultaneously as service professional quantity differs more outstanding with domestic consumer quantity Very, when domestic consumer selects Relatively centralized, the unbalanced problem of service professional workload can be caused, especially Will be the most prominent in the case of service professional is a fairly large number of.
As can be seen here, in the prior art, exchange method based on non-real-time media information and system there is no method Solve to use present in various expert consulting system the problems such as inconvenience, service professional workload equilibrium assignment.
Summary of the invention
In view of this, present invention is primarily targeted at offer a kind of easy to use, can equilibrium assignment service specially The exchange method based on non-real-time media information of family's workload and system.
In order to achieve the above object, the first technical scheme that the present invention proposes is:
A kind of exchange method based on non-real-time media information, comprises the steps:
Step 1, user send non real-time mutual bind request by user end to server.
According to the non real-time mutual bind request received, step 2, server judge that user forms with by service end Service group between the most set up non real-time mutual binding relationship: if being not set up, then set based on non-solid Time media information the mutual authority of user of mutual weighted cumulative duration;Meanwhile, server uses setting themselves Manual allocation mode or include random assortment, order-assigned, the side of distribution automatically of service group busy index Formula, the Model Establishment of the service group by comprising more than one service professional for user's distribution is non real-time to be tied up alternately Determine relation, store after this non real-time mutual binding relationship all service professional in user and this service group respectively Send binding notice.
Step 3, user or service professional store this non real-time mutual binding relationship according to receiving binding notice.
Step 4, according to non real-time mutual binding relationship, the first non-real-time media information that user sends successively by Client, server are forwarded to all or part service professional in service group, or, service group is appointed The second non-real-time media information that one service professional sends is forwarded to user by service end, server successively.
In sum, in exchange method based on non-real-time media information of the present invention, server according to The non real-time mutual bind request that family sends, for being not set up user and the service of non real-time mutual binding relationship Group sets up non real-time mutual binding relationship by manual allocation mode or the automatic method of salary distribution of setting themselves, it After, set up and can carry out between user and the service group of non real-time mutual binding relationship believing based on non-real time media Cease is mutual.The inventive method is owing to can use the strategies such as random assortment, order-assigned, service group busy Service group, the therefore workload of service professional in the inventive method energy equilibrium assignment service group is distributed for user. Further, since the inventive method without the most fully known or manually way of search learn ID or Service Set Identification and service professional mark just can realize in user and service group between service professional based on non- Real-time multimedia messages mutual, thus very easy to use.
In order to achieve the above object, the second technical scheme that the present invention proposes is:
A kind of interactive system based on non-real-time media information, including customer unit, server, service unit; Wherein, customer unit includes more than one client;Service unit includes more than one service end, often Individual service group includes more than one client;Between customer unit and server, service unit and server it Between all coupled by Internet network.
Customer unit, for sending non real-time mutual bind request according to user's request to server;According to clothes The binding notice that business device sends stores non real-time mutual binding relationship, and according to this non real-time mutual binding relationship The first non-real-time media information is sent to server;It is additionally operable to receive the second non-real time media from server Information.
Server, judges user and service group for the non real-time mutual bind request sent according to customer unit Between the most set up non real-time mutual binding relationship: if being not set up, then set based on non-real time media believe The mutual authority of user of the mutual weighted cumulative duration of breath;Meanwhile, the manual allocation mode of setting themselves is used Or including random assortment, order-assigned, the automatic method of salary distribution of service group busy index, by for user The non real-time mutual binding relationship of Model Establishment of the service group that distribution comprises more than one service professional, storage should Binding notice is sent to the service group of customer unit, service unit respectively after non real-time mutual binding relationship;Also The first non-real-time media information for being sent by customer unit is forwarded to service unit, is sent by service unit The second non-real-time media information be forwarded to customer unit.
Service unit, for the binding notice sent according to server, stores non real-time mutual binding relationship; Send generating the second non-real-time media information according to the demand of service professional to server;It is additionally operable to receive clothes The first non-real-time media information that business device forwards.
In sum, in interactive system based on non-real-time media information of the present invention, server is according to visitor The non real-time mutual bind request from user that family end sends, for being not set up non real-time mutual binding relationship User and service group by the manual allocation mode of setting themselves or automatically the method for salary distribution set up non real-time alternately Binding relationship, afterwards, set up can carry out between user and the service group of non real-time mutual binding relationship based on Non-real-time media information mutual.Present system is owing to can use random assortment, order-assigned, service The strategies such as group busy distribute service group for user, and therefore in present system energy equilibrium assignment service group, service is special The workload of family.Further, since present system without the most fully known or manually way of search obtain Know ID or Service Set Identification and just can realize user and service professional in service group with service professional mark Between based on non-real-time media information mutual, therefore very easy to use.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of exchange method based on non-real-time media information of the present invention.
Fig. 2 is the composition structural representation of interactive system based on non-real-time media information of the present invention.
Fig. 3 is the composition structural representation of server of the present invention.
Detailed description of the invention
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing and specifically real The present invention is described in further detail to execute example.
Fig. 1 is the schematic flow sheet of exchange method based on non-real-time media information of the present invention.Such as Fig. 1 Shown in, exchange method based on non-real-time media information of the present invention, comprise the steps:
Step 1, user send non real-time mutual bind request by user end to server.
According to the non real-time mutual bind request received, step 2, server judge that user forms with by service end Service group between the most set up non real-time mutual binding relationship: if being not set up, then set based on non-solid Time media information the mutual authority of user of mutual weighted cumulative duration;Meanwhile, server uses setting themselves Manual allocation mode or include random assortment, order-assigned, the side of distribution automatically of service group busy index Formula, the Model Establishment of the service group by comprising more than one service professional for user's distribution is non real-time to be tied up alternately Determine relation, store after this non real-time mutual binding relationship all service professional in user and this service group respectively Send binding notice.
Step 3, user or service professional store this non real-time mutual binding relationship according to receiving binding notice.
Step 4, according to non real-time mutual binding relationship, the first non-real-time media information that user sends successively by Client, server are forwarded to all or part service professional in service group, or, service group is appointed The second non-real-time media information that one service professional sends is forwarded to user by service end, server successively.
In actual application, in described step 2, server is sentenced according to the non real-time mutual bind request received When determining the most to set up non real-time mutual binding relationship between user and the service group being made up of service end, if Non real-time mutual binding relationship between built vertical user and service group, then user request set up and service Non real-time mutual binding relationship between group replace between user and the service group having built up non real-time alternately Binding relationship;And the most bound the unbinding notice of all service professional transmission in service group to user..
In a word, in exchange method based on non-real-time media information of the present invention, server is sent out according to user The non real-time mutual bind request sent, leads to service group for being not set up the user of non real-time mutual binding relationship Cross setting themselves manual allocation mode or automatically the method for salary distribution set up non real-time mutual binding relationship, afterwards, Set up can carry out between user and the service group of non real-time mutual binding relationship based on non-real-time media information Alternately.The inventive method is owing to can use the strategies such as random assortment, order-assigned, service group busy for using Family distribution service group, the therefore workload of service professional in the inventive method energy equilibrium assignment service group.It addition, Due to the inventive method without the most fully known or manually way of search learn ID or service group Mark and service professional mark just can realize in user and service group between service professional based on non real-time matchmaker Body information mutual, thus very easy to use.
In the present invention, after described step 4, also comprise the steps:
In step 51, service group arbitrary service professional to server send based on ID unbinding please Ask.
Step 61, server according to receive unbinding request, release service group belonging to this service professional with Non real-time mutual binding relationship between the user that ID is corresponding, and institute in this user with this service group Service professional is had to send unbinding notice.
In step 2 described in the inventive method, service group busy index is: Fq=[ServerTotal*(1+w)+UserTotal]/Total;Wherein, own in service group during Total is working hour Service professional total service time;UserTotal is that in working hour, user sends the first non real-time matchmaker to service group The total duration of body information;ServerTotal is that in working hour, in service group, each service professional is sent to the second of user The total duration of non-real-time media information;W is weight coefficient, and w >=0.Or, service group busy index is: Fq=UserAmount;Wherein, UserAmount is the user having set up vertical non real-time mutual binding relationship with service Sum.Or, service group busy index is: Fq=MediaAmount;Wherein, MediaAmount is and clothes The remaining non real-time mutual duration total amount of all users of vertical non real-time mutual binding relationship is set up in business.
In step 2 described in the inventive method, a length of during described mutual weighted cumulative:
RTotal = λ 1 * ( t 11 + t 12 + . . . + t 1 n ) + λ 2 * ( t 21 + t 22 + . . . + t 2 i ) + . . . + λ j * ( t j 1 + t j 2 + . . . + t js ) ; Wherein, t11、t12、...、t1nFor in working hour first service period user send each first non-real-time media information time Long, λ1The factor is consumed for the first service period in working hour;t21、t22、...、t2nFor in working hour second Each first non-real-time media information duration that service window user sends, λ2For in working hour during second service Section consumes the factor;tj1、tj2、...、tjnEach first non-solid sent for jth service window user in working hour Time media information duration, λjThe factor is consumed for jth service window in working hour;And 0≤λ1≤1、 0≤λ2≤1、…、0≤λj≤1。
Fig. 2 is the composition structural representation of interactive system based on non-real-time media information of the present invention.As Shown in Fig. 2, interactive system based on non-real-time media information of the present invention, including: customer unit 1, clothes Business device 2, service unit 3;Wherein, customer unit 1 includes more than one client 11~1m;Service is single Unit 2 includes first service group 31 ..., pth service group 3p ..., the n-th service group 3n, first service group 31 include service end 311~31i ..., arbitrary service group 3p includes service end 3p1~3pq ..., n-th Service group 3n includes service end 3n1~3nj;Between customer unit 1 and server 2, service unit 3 and clothes All coupled by Internet network between business device 2;I, j, n, p, q are natural number;
Customer unit 1, for sending non real-time mutual bind request according to user's request to server 2;According to The binding notice that server 2 sends stores non real-time mutual binding relationship, and according to this non real-time mutual binding Relation sends the first non-real-time media information to server 2;Be additionally operable to receive from server 2 is second non- Real-time multimedia messages.
Server 2, judges user and service for the non real-time mutual bind request sent according to customer unit 1 The most set up non real-time mutual binding relationship between group: if being not set up, then set based on non-real time media The mutual authority of user of the mutual weighted cumulative duration of information;Meanwhile, the manual allocation side of setting themselves is used Formula or include random assortment, order-assigned, the automatic method of salary distribution of service group busy index, by for using The non real-time mutual binding relationship of Model Establishment of the service group that family distribution comprises more than one service professional, storage Binding notice is sent to the service group of customer unit 1, service unit 3 respectively after this non real-time mutual binding relationship; The first non-real-time media information being additionally operable to send customer unit 1 is forwarded to service unit 3, by service unit 3 the second non-real-time media information sent are forwarded to customer unit 1.
Service unit 3, for the binding notice sent according to server 2, stores non real-time mutual binding relationship; Send generating the second non-real-time media information according to the demand of service professional to server 2;It is additionally operable to receive clothes The first non-real-time media information that business device 2 forwards.
In a word, in interactive system based on non-real-time media information of the present invention, server is according to client The non real-time mutual bind request from user sent, for being not set up the use of non real-time mutual binding relationship Family sets up non real-time mutual binding with service group by the manual allocation mode of setting themselves or the automatic method of salary distribution Relation, afterwards, sets up and can carry out based on non-solid between user and the service group of non real-time mutual binding relationship Time media information mutual.Present system hurries owing to can use random assortment, order-assigned, service group The strategies such as spare time distribute service group for user, therefore service professional in present system energy equilibrium assignment service group Workload.Further, since present system without the most fully known or manually way of search learn use Family mark or Service Set Identification and service professional mark just can realize in user and service group between service professional Based on non-real-time media information mutual, therefore very easy to use.
In actual application, client 11~1m, service end 311~31i, service end 3p1~3pq, service end 3n1~3nj can be all the terminals such as mobile phone, terminal, iPAD, embedded device.
In actual application, server 2 is additionally operable to set a service group energy user bound number upper limit, respectively service In group, service professional number forms with service professional.
Fig. 3 is the composition structural representation of server of the present invention.As it is shown on figure 3, clothes of the present invention Business device includes: binding management module 21, binding module 24, memory module 23, forwarding module 22;Wherein,
Binding management module 21, for presetting mutual weighted cumulative duration based on non-real-time media information The mutual authority of user, manual allocation mode or include random assortment, order-assigned, service group busy index The automatic method of salary distribution;And manual allocation mode or the automatic method of salary distribution are sent to binding module 24, will use The mutual authority in family sends to forwarding module 22.
Binding module 24, for according to customer unit 1 send non real-time mutual bind request judge user with Non real-time mutual binding relationship has the most been set up: if being not set up, then according to binding management mould between service group The manual allocation mode of block 21 transmission or the automatic method of salary distribution, by comprising more than one service for user's distribution The non real-time mutual binding relationship of Model Establishment of the service group of expert, and non real-time mutual binding relationship is sent To memory module 23.
Memory module 23, for storing the non real-time mutual binding relationship that binding module 24 sends.
Forwarding module 22, for the mutual authority of user sent according to binding management module 21, by customer unit 1 the first non-real-time media information sent is forwarded to service unit 3, the second non-solid sent by service unit 3 Time media information be forwarded to customer unit.
In present system, memory module 23 be additionally operable to store user basic information, service professional essential information, The second non-real-time media information that first non-real-time media information of user's generation, service professional generate.Service Expert can check the historical record that user basic information and user are mutual with all service professional, Yong Huye The historical record that service professional essential information and service professional interact can be checked.
In present system, service end 311~31i, service end 3p1~3pq, service end 3n1~3nj also use In sending unbinding request based on ID according to service professional demand to server 2;According to service The unbinding notice that device 2 sends, deletes the user that service group belonging to this service professional is corresponding with ID Between non real-time mutual binding relationship.Server 2, is additionally operable to according to service end 311~31i, service end Based on ID the unbinding request that 3p1~3pq, service end 3n1~3nj send, releases and deletes Non real-time mutual binding relationship between the user that service group belonging to this service professional is corresponding with ID, and Send solve to service end 311~31i, service end 3p1~3pq, service end 3n1~3nj, client 11~1m Except binding notice.
In invention system, service group busy index is: Fq=[ServerTotal*(1+w)+UserTotal]/Total; Wherein, all service professional total service time in service group during Total is working hour;When UserTotal is work In Duan, user sends the first total duration of non-real-time media information to service group;ServerTotal is in working hour In service group, each service professional is sent to the second total duration of non-real-time media information of user;W is weight coefficient, And w >=0.Or, service group busy index is: Fq=UserAmount;Wherein, UserAmount be with The total number of users of vertical non real-time mutual binding relationship is set up in service.Or, service group busy index is: Fq=MediaAmount;Wherein, MediaAmount is the institute set up with service and found non real-time mutual binding relationship There is the remaining non real-time mutual duration total amount of user.
In present system, a length of during mutual weighted cumulative:
RTotal = λ 1 * ( t 11 + t 12 + . . . + t 1 n ) + λ 2 * ( t 21 + t 22 + . . . + t 2 i ) + . . . + λ j * ( t j 1 + t j 2 + . . . + t js ) ; Wherein, t11、t12、...、t1nFor in working hour first service period user send each first non-real-time media information time Long, λ1The factor is consumed for the first service period in working hour;t21、t22、...、t2nFor in working hour second Each first non-real-time media information duration that service window user sends, λ2For in working hour during second service Section consumes the factor;tj1、tj2、...、tjnEach first non-solid sent for jth service window user in working hour Time media information duration, λjThe factor is consumed for jth service window in working hour;And 0≤λ1≤1、 0≤λ2≤1、…、0≤λj≤1。
The inventive method is with system, and server can set user according to the situation such as subscriber payment, power system capacity Mutual authority, such as, in one month, the mutual weighted cumulative duration between user and service professional is set as 1 Hour: when the first mutual weighted cumulative of non-real-time media information that user in this month is mutual with service professional Long exceed setting user's mutual authority time, server no longer forwards the first non-real-time media information or second non- Real-time multimedia messages.Limit if need not further user is interacted or use the bag periods such as monthly payment During control of authority mode, then can arrange each service window and consume the factor is 0 or by mutual for user authority setting Be a particular values represent do not interact limit or use bag the period control mode.
In actual application, the inventive method and system according to busy index when user distributes service group, preferentially The service group that distribution busy index is relatively low.
In the inventive method and system, if non real-time mutual bind request comprises distribution factor, then server The service group of distribution factor condition, service professional can be met by prioritizing selection.Here, distribution factor includes: clothes Business expert's affiliated area scope, service class, service professional sex, the service professional age etc.;Wherein, clothes Business rank is the rank determined the evaluation of service professional according to each user.
The inventive method is with system, and binding notice includes ID, Service Set Identification, service professional mark Know.
The inventive method is with system, and order-assigned refers to each pre-determined allocation order of service group.Work as clothes When business device uses order-assigned mode to be the service professional that user distributes in service group, depend on according to this allocation order Secondary it is allocated.A kind of order-assigned mode is: current service group reaches on its number of users that can simultaneously bind Prescribe a time limit, then user is sequentially allocated discharge service group behind.Another kind of conventional order-assigned mode is wheel The mode of stream distribution: after current service component joins a user, then distribute to come thereafter by next one user Service group, every sub-distribution one, circulate between service group and be allocated.
The inventive method is with system, and user, can be without confirming, it is possible to according to need after receiving binding notice To be carried out being confirmed whether to accept the service group that this sub-distribution is bound by user.
In actual application, in exchange method based on non-real-time media information of the present invention and system, user Also can directly and service professional to carry out non-real-time media information mutual, as long as server can be by user and service The information such as the IP address of expert both sides or PORT COM pass to set up the other side of non real-time mutual binding relationship.
The inventive method, with system, is providing a user with and is carrying out between service professional believing based on non-real time media During the interactive service ceased, can divide one or more theme according to demand, for each theme, system is joined Put a collection of service group and provide the user interactive service based on non-real-time media information;For a theme, can Arrange user can only bind simultaneously a service group carry out non real-time alternately;One service group can provide many simultaneously The service of individual theme.
In the inventive method and system, after the non real-time mutual binding relationship between user and service group releases, Client will no longer be shown service group information, and service end will no longer be shown user profile, and user and service Will be unable between expert carry out the mutual of non-real-time media information.
The inventive method, with system, when setting each service group only one of which service professional, can directly make Represent the corresponding information of service group with the mark of service professional, attribute etc., now service group be equivalent to be exactly Service professional.
In sum, these are only presently preferred embodiments of the present invention, be not intended to limit the protection model of the present invention Enclose.All within the spirit and principles in the present invention, any modification, equivalent substitution and improvement etc. made, all Within protection scope of the present invention should being included in.

Claims (7)

1. an exchange method based on non-real-time media information, it is characterised in that described friendship Method comprises the steps: mutually
Step 1, user send non real-time mutual bind request by user end to server;
Step 2, server according to the non real-time mutual bind request that receives judge user with by Non real-time mutual binding relationship has the most been set up: if not building between the service group of service end composition Vertical, then set the mutual authority of user of mutual weighted cumulative duration based on non-real-time media information; Meanwhile, server uses the manual allocation mode of setting themselves or includes random assortment, sequentially Distribution, the automatic method of salary distribution of service group busy index, by for user distribution comprise one with The non real-time mutual binding relationship of Model Establishment of the service group of upper service professional, stores this non real-time After mutual binding relationship, in user and this service group, all service professional transmission binding is logical respectively Know;
This non real-time is tied up alternately according to receiving binding notice storage for step 3, user or service professional Determine relation;
Step 4, according to non real-time mutual binding relationship, the first non-real time media that user sends The all or part service professional that information is forwarded in service group by client, server successively, Or, the second non-real-time media information that in service group, arbitrary service professional sends is successively by servicing End, server are forwarded to user;
In step 2, described service group busy index is: Fq=[ServerTotal* (1+w)+UserTotal]/Total;Wherein, service during Total is working hour All service professional total service time in group;UserTotal is that in working hour, user sends to clothes The first total duration of non-real-time media information of business group;ServerTotal is service group in working hour Interior each service professional is sent to the second total duration of non-real-time media information of user;W is weighting system Number, and w >=0;
Or, described service group busy index is: Fq=UserAmount;Wherein, UserAmount For setting up the total number of users of vertical non real-time mutual binding relationship with service;
Or, described service group busy index is: Fq=MediaAmount;Wherein, MediaAmount is that all users set up with service and found non real-time mutual binding relationship are remaining Non real-time mutual duration total amount.
Exchange method based on non-real-time media information the most according to claim 1, its It is characterised by, after described step 4, also comprises the steps:
In step 51, service group, arbitrary service professional sends based on ID to server Unbinding request;
Step 61, server, according to the unbinding request received, release this service professional institute Non real-time mutual binding relationship between the user that genus service group is corresponding with ID, and to this User sends unbinding notice with all service professional in this service group.
Exchange method based on non-real-time media information the most according to claim 1, its It is characterised by, in step 2, a length of during described mutual weighted cumulative:
RTotal=λ1*(t11+t12+...+t1n)+λ2*(t21+t22+...+t2i)+...+λj*(tj1+tj2+...+tjs) ;Wherein, t11、t12、...、t1nEach the sent for first service period user in working hour One non-real-time media information duration, λ1The factor is consumed for the first service period in working hour;t21、 t22、...、t2nEach first non-real time media sent for second service period user in working hour Information duration, λ2The factor is consumed for the second service period in working hour;tj1、tj2、...、tjn The each first non-real-time media information duration sent for jth service window user in working hour, λjThe factor is consumed for jth service window in working hour;And 0≤λ1≤1、0≤λ2≤1、…、 0≤λj≤1。
4. an interactive system based on non-real-time media information, it is characterised in that described friendship System includes customer unit, server, service unit mutually;Wherein, customer unit includes one Above client;Service unit includes that more than one service group, each service group include one Individual above service end;Between customer unit and server, the most logical between service unit and server Cross Internet network to couple;
Customer unit, for sending non real-time mutual bind request according to user's request to server; Non real-time mutual binding relationship is stored according to the binding notice that server sends, and according to this non-solid Time mutual binding relationship send the first non-real-time media information to server;Be additionally operable to receive from Second non-real-time media information of server;
Server, judges user for the non real-time mutual bind request sent according to customer unit And the most set up non real-time mutual binding relationship between service group: if being not set up, then set The mutual authority of user of mutual weighted cumulative duration based on non-real-time media information;Meanwhile, adopt By the manual allocation mode of setting themselves or include that random assortment, order-assigned, service group are done The automatic method of salary distribution of not busy index, by comprising the clothes of more than one service professional for user's distribution The non real-time mutual binding relationship of Model Establishment of business group, after storing this non real-time mutual binding relationship Binding notice is sent respectively to the service group of customer unit, service unit;It is additionally operable to client single The first non-real-time media information that unit sends is forwarded to service unit, the sent by service unit Two non-real-time media information are forwarded to customer unit;
Service unit, for the binding notice sent according to server, stores and non real-time ties up alternately Determine relation;Send generating the second non-real-time media information according to the demand of service professional to service Device;It is additionally operable to receive the first non-real-time media information that server forwards;
In server, described service group busy index is: Fq=[ServerTotal* (1+w)+UserTotal]/Total;Wherein, service during Total is working hour All service professional total service time in group;UserTotal is that in working hour, user sends to clothes The first total duration of non-real-time media information of business group;ServerTotal is service group in working hour Interior each service professional is sent to the second total duration of non-real-time media information of user;W is weighting system Number, and w >=0;
Or, in server, described service group busy index is: Fq=UserAmount;Its In, UserAmount is the total number of users having set up vertical non real-time mutual binding relationship with service;
Or, in server, described service group busy index is: Fq=MediaAmount;Its In, MediaAmount is that all users set up with service and found non real-time mutual binding relationship remain Remaining non real-time mutual duration total amount.
Interactive system based on non-real-time media information the most according to claim 4, its Being characterised by, described server includes: binding management module, binding module, memory module, Forwarding module;Wherein,
Binding management module, tired for presetting mutual weighting based on non-real-time media information The mutual authority of user, the manual allocation mode of timing length or include random assortment, order-assigned, The automatic method of salary distribution of service group busy index;And by manual allocation mode or the automatic method of salary distribution Send to binding module, mutual for user authority is sent to forwarding module;
Binding module, sentences for the non real-time mutual bind request sent according to described customer unit Determine between user and service group, the most to have set up non real-time mutual binding relationship: if being not set up, The manual allocation mode then sent according to binding management module or the automatic method of salary distribution, by for using The non real-time mutual binding of Model Establishment of the service group that family distribution comprises more than one service professional Relation, and non real-time mutual binding relationship is sent to memory module;
Memory module, for storing the non real-time mutual binding relationship that binding module sends;
Forwarding module, for the mutual authority of user sent according to binding management module, by described The first non-real-time media information that customer unit sends is forwarded to described service unit, by described clothes The second non-real-time media information that business unit sends is forwarded to described customer unit.
Interactive system based on non-real-time media information the most according to claim 4, its It is characterised by, described service end, is additionally operable to send to described server according to service professional demand Unbinding request based on ID;According to receiving the unbinding of described server transmission Notice, deletes the non-solid between the user that service group belonging to this service professional is corresponding with ID Time mutual binding relationship;
Described server, is additionally operable to the solution based on ID sent according to described service unit Except bind request, release and delete the use that service group belonging to this service professional is corresponding with ID Non real-time mutual binding relationship between family, and send solution to described service unit and customer unit Except binding notice.
Interactive system based on non-real-time media information the most according to claim 4, its It is characterised by, a length of during described mutual weighted cumulative:
RTotal=λ1*(t11+t12+...+t1n)+λ2*(t21+t22+...+t2i)+...+λj*(tj1+tj2+...+tjs);
Wherein, t11、t12、...、t1nEach first sent for first service period user in working hour Non-real-time media information duration, λ1The factor is consumed for the first service period in working hour;t21、 t22、...、t2nEach first non-real time media sent for second service period user in working hour Information duration, λ2The factor is consumed for the second service period in working hour;tj1、tj2、...、tjn The each first non-real-time media information duration sent for jth service window user in working hour, λjThe factor is consumed for jth service window in working hour;And 0≤λ1≤1、0≤λ2≤1、…、 0≤λj≤1。
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