CN103220346A - Customer service guiding method based on grid GIS (global information system) - Google Patents
Customer service guiding method based on grid GIS (global information system) Download PDFInfo
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- CN103220346A CN103220346A CN2013101105773A CN201310110577A CN103220346A CN 103220346 A CN103220346 A CN 103220346A CN 2013101105773 A CN2013101105773 A CN 2013101105773A CN 201310110577 A CN201310110577 A CN 201310110577A CN 103220346 A CN103220346 A CN 103220346A
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
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Abstract
The invention provides a customer service guiding method based on a grid GIS (global information system). The method comprises the following steps of guiding a user to transact corresponding business at the nearby branches through searching service resources near a pre-warning business hall; and guiding the user to go to an idle branch according to the address provided by the user through positioning the geographical positions of the branches according to the numbers of the sales branches. The method has the advantages that the method is simple and effective, and is convenient to clients; the service resources can be rationally used; the service quality of an electric power company is improved; the working efficiency of staff is improved; and the service efficiency of the clients is improved.
Description
Technical field
The present invention relates to a kind of customer service bootstrap technique based on power grid GIS.
Background technology
At present, Utilities Electric Co. disperses to have set up some business halls and self-aided terminal in certain zone, makes things convenient for the resident to handle business such as electricity payment, but because business hall and self-aided terminal relatively disperse, sometimes is not easy to find the address, has brought trouble to the resident.Sometimes the people of certain business hall transacting business is a lot, other business hall then the people seldom, but the method for also rationally not dredging has now caused the waste of resource.
Summary of the invention
For solving above technical deficiency, the invention provides a kind of customer service bootstrap technique based on power grid GIS, it is simply effective, and the client is reasonably guided, and has improved client's work efficiency.
The present invention is achieved by the following measures:
A kind of customer service bootstrap technique based on power grid GIS of the present invention may further comprise the steps:
Step 1: the server of all management business halls and self-aided terminal in the zone is networked, and build
Upright unified LAN;
Step 2: business hall and self-aided terminal in the zone are numbered, and in conjunction with the geography at its place
Positional information is shown at the enterprising rower of basic power grid GIS map that server provides, is stored in the database;
Step 3: determine geographical position, current business hall, and search business hall or self-aided terminal in the certain radius distance range,, on the relevant position separately of basic map, mark with different icons in conjunction with its each self-operating busy extent as the center;
Step 4:, determine the not busy and distance of operation according to the icon that marks in the step 3
Nearest business hall or self-aided terminal, the time that calculates distance and walking or need to drive.
Above-mentioned with the database in the customer service phone access step 2, after the instruction of receiving Help by Phone business hall and self-aided terminal geographical position, at first the phone of inquiring about is positioned, and search business hall or self-aided terminal in the certain radius distance range as the center, in conjunction with its operation busy extent separately, choose busy and not nearest business hall of operation or self-aided terminal, and the address carried out voice or note is informed.
Above-mentioned will the screen by large-screen or BBS in the information in the step 3,4 be carried out publicity.
The invention has the beneficial effects as follows:
Method is simply effective, and Service Source is rationally utilized, and has made things convenient for the client, has promoted the service quality of Utilities Electric Co., has improved staff's operating efficiency, has also improved client's work efficiency.
Embodiment
A kind of customer service bootstrap technique based on power grid GIS of the present invention may further comprise the steps:
Step 1: the server of all management business halls and self-aided terminal in the zone is networked, and build
Upright unified LAN station; Storage business hall photo in the server, business hall brief introduction, charge stroke count, toll amount, telephone number and day the highest, minimum charge stroke count, the amount of money, average daily charge stroke count, the amount of money, day the highest, minimum accept stroke count, daily accept the Back ground Information of stroke count etc., and self-aided terminal fills and changes electric equipment, associate banker of collection, socialization and withhold information such as site, breakdown van.
Step 2: business hall and self-aided terminal in the zone are numbered, and in conjunction with the geography at its place
Positional information is shown at the enterprising rower of basic map that server provides, is stored in the database.The operator lands LAN station with password, can locate concrete service network on map after click enters, and checks details.
Step 3: determine the current geographical position, business hall of landing LAN station, and search as the center
Business hall or self-aided terminal in the certain radius distance range in conjunction with its server operation busy extent separately, mark on the relevant position separately of basic map with different icons; The operation busy extent of server is analyzed according to real-time business hall sales counter number, open sales counter number, professional average treatment duration, wait number, expectation wait duration, Business Processing average magnitude etc.And analyze business hall professional ability trend in the past, understand the peak and low valley period of doing business according to tendency chart, for dredging the peak period that traffic carrying capacity is bigger.
Step 4:, determine the not busy and distance of server operation according to the icon that marks in the step 3
Nearest business hall or self-aided terminal calculate distance and walking or drive time.
With the database in the customer service phone access step 2, after the instruction of receiving Help by Phone business hall and self-aided terminal geographical position, at first the phone of inquiring about is positioned, and search business hall or self-aided terminal in the certain radius distance range as the center, in conjunction with its server operation busy extent separately, choose server operation busy and not nearest business hall or self-aided terminal, and the address carried out voice or note is informed.
To carry out publicity by large-screen or BBS screen in the information in the step 3,4.
Following elder generation is that the center is that example describes with the business hall:
With business hall, A company Shizhong District is example, select " environs is searched ", search radius is set to 3 kilometers, the COS of selecting is " paying the fees ", and finding in the tabulation has 11 service networks, and we select nearest self-aided terminal, it is starting point that the business hall, Shizhong District is set in map, it is terminal point that this self-aided terminal is set, by the GIS platform calculate 620 meters of distances automatically, according to needing 8 minutes with the walking of 5km/h speed, need 2 minutes according to driving with 30km/h speed.The business hall guiding function, can realize being in when paying the fees the peak when certain business hall, near the outlet of staff this business hall of quick search on the marketing GIS platform, and in time carry out publicity at large-screen or BBS screen, the guiding client handles the electricity consumption business to outlet nearby.
Customer-centricly describe for example:.
When making a call 95598, the client carries out business handling and when consulting, the staff can position Customer Location in map, and as the center according to pay the fees, near the different COS search such as service handling, mobile service, repairing, charging service network resource, for the client provides optimal route selection.
For example, the new electricity consumption business that goes up is wanted to handle at " B place " in the present position of a certain client, need inquire about nearest service handling site nearby.We can locate the B place on map, search its interior service handling site of 3 kilometer range on every side, and system shows that outlet has 4 in the annex 3km, and we select the business hall that powers in the nearest city, and the guiding client goes to this outlet to handle the electricity consumption business.
The above only is the preferred implementation of this patent; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the art of this patent principle; can also make some improvement and replacement, these improvement and replacement also should be considered as the protection range of this patent.
Claims (3)
1. the customer service bootstrap technique based on power grid GIS is characterized in that, may further comprise the steps:
Step 1: the server of all management business halls and self-aided terminal in the zone is networked, and set up unified LAN;
Step 2: business hall and self-aided terminal in the zone are numbered, and show at the enterprising rower of basic power grid GIS map that server provides, be stored in the database in conjunction with the geographical location information at its place;
Step 3: determine geographical position, current business hall, and search business hall or self-aided terminal in the certain radius distance range,, on the relevant position separately of basic map, mark with different icons in conjunction with its each self-operating busy extent as the center;
Step 4: according to the icon that marks in the step 3, determine business hall or self-aided terminal that operation is busy and not nearest, the time that calculates distance and walking or need to drive.
2. according to the described customer service bootstrap technique of claim 1 based on power grid GIS, it is characterized in that: with the database in the customer service phone access step 2, after the instruction of receiving Help by Phone business hall and self-aided terminal geographical position, at first the phone of inquiring about is positioned, and search business hall or self-aided terminal in the certain radius distance range as the center, in conjunction with its operation busy extent separately, choose busy and not nearest business hall of operation or self-aided terminal, and the address carried out voice or note is informed.
3. according to the described customer service bootstrap technique of claim 1, it is characterized in that: will carry out publicity by large-screen or BBS screen in the information in the step 3,4 based on power grid GIS.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013101105773A CN103220346A (en) | 2013-04-01 | 2013-04-01 | Customer service guiding method based on grid GIS (global information system) |
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| CN2013101105773A CN103220346A (en) | 2013-04-01 | 2013-04-01 | Customer service guiding method based on grid GIS (global information system) |
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| CN103220346A true CN103220346A (en) | 2013-07-24 |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104376004A (en) * | 2013-08-13 | 2015-02-25 | 国家电网公司 | Method and device for monitoring payment network points |
| CN104809215A (en) * | 2015-04-30 | 2015-07-29 | 深圳市怡化时代科技有限公司 | Inquiry system and method based on mobile terminal |
| CN105323280A (en) * | 2014-07-24 | 2016-02-10 | 国家电网公司 | Business processing method, device and system for power system |
| CN106297072A (en) * | 2016-07-28 | 2017-01-04 | 武汉精伦电气有限公司 | A kind of method and system realizing the guiding of self-aided terminal intelligence |
| CN106897928A (en) * | 2017-02-23 | 2017-06-27 | 王安南 | Bank client intelligence separate system |
| CN108765785A (en) * | 2018-04-02 | 2018-11-06 | 广州供电局有限公司 | A kind of long-distance video automatic teller machine VTM self-service terminal systems |
| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109886546A (en) * | 2019-01-17 | 2019-06-14 | 平安城市建设科技(深圳)有限公司 | Work order examines data statistical approach, device, equipment and readable storage medium storing program for executing |
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| CN101765053A (en) * | 2008-12-25 | 2010-06-30 | ***通信集团甘肃有限公司 | Client guiding and shunting method, device and system |
| CN101930642A (en) * | 2009-06-25 | 2010-12-29 | 王开全 | Ethernet paying business hall system |
| CN102109354A (en) * | 2009-12-28 | 2011-06-29 | 阿尔派株式会社 | Navigation device and payment facility guiding method thereof |
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2013
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101765053A (en) * | 2008-12-25 | 2010-06-30 | ***通信集团甘肃有限公司 | Client guiding and shunting method, device and system |
| CN101930642A (en) * | 2009-06-25 | 2010-12-29 | 王开全 | Ethernet paying business hall system |
| CN102109354A (en) * | 2009-12-28 | 2011-06-29 | 阿尔派株式会社 | Navigation device and payment facility guiding method thereof |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104376004A (en) * | 2013-08-13 | 2015-02-25 | 国家电网公司 | Method and device for monitoring payment network points |
| CN105323280A (en) * | 2014-07-24 | 2016-02-10 | 国家电网公司 | Business processing method, device and system for power system |
| CN105323280B (en) * | 2014-07-24 | 2019-08-09 | 国家电网公司 | Method for processing business, apparatus and system for electric system |
| CN104809215A (en) * | 2015-04-30 | 2015-07-29 | 深圳市怡化时代科技有限公司 | Inquiry system and method based on mobile terminal |
| CN106297072A (en) * | 2016-07-28 | 2017-01-04 | 武汉精伦电气有限公司 | A kind of method and system realizing the guiding of self-aided terminal intelligence |
| CN106897928A (en) * | 2017-02-23 | 2017-06-27 | 王安南 | Bank client intelligence separate system |
| CN108765785A (en) * | 2018-04-02 | 2018-11-06 | 广州供电局有限公司 | A kind of long-distance video automatic teller machine VTM self-service terminal systems |
| CN109040970A (en) * | 2018-08-15 | 2018-12-18 | 中国平安人寿保险股份有限公司 | Method and terminal device are handled in plan of operation based on cloud computing |
| CN109040970B (en) * | 2018-08-15 | 2022-04-05 | 中国平安人寿保险股份有限公司 | Service planning handling method based on cloud computing and terminal equipment |
| CN109886546A (en) * | 2019-01-17 | 2019-06-14 | 平安城市建设科技(深圳)有限公司 | Work order examines data statistical approach, device, equipment and readable storage medium storing program for executing |
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Application publication date: 20130724 |