CN103106549A - Service appraisal system provided with remote end calling service and method of remote end calling service - Google Patents
Service appraisal system provided with remote end calling service and method of remote end calling service Download PDFInfo
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- CN103106549A CN103106549A CN2011103567068A CN201110356706A CN103106549A CN 103106549 A CN103106549 A CN 103106549A CN 2011103567068 A CN2011103567068 A CN 2011103567068A CN 201110356706 A CN201110356706 A CN 201110356706A CN 103106549 A CN103106549 A CN 103106549A
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Abstract
Disclosed are a service appraisal system provided with a remote end calling service and a method of the remote end calling service. Corresponding calling signals are produced according to the operation of a requester by a client terminal device at a remote end and are delivered to a server. Service staff are informed to serve according to the calling signals by the server. Each service appraisal data of the period from the service calling to the service completion are calculated according to the identification data provided by the fact that the service staff arrive at the client terminal device and the confirmed signals provided by the service staff after the service staff complete the service. Service quality of the remote end proving service is improved and technical efficiency of a personal performance of the service staff is achieved.
Description
Technical field
System and method thereof are assessed in a kind of service, and system and method thereof are assessed in the service that refers in particular to a kind of tool far-end call service.
Background technology
Development along with science and technology, increasing digital information system is developed, and these digital information systems can provide specific service, such as: provide the digital information system of gate inhibition's management and control that gate inhibition's management and control of the buildings such as company, factory, library, dormitory can be provided, provide the digital information system of the management and control of turning out for work that the attendance management and control can be provided, provide the digital information system of service call that user's call service personnel can be provided, these digital information systems can provide the Digital Information Service of user's diversification.
The system of service call can provide the requestor to call out the cleanup crew and arrange the specific region, the calling device maintainer checks or keeps in repair specific equipment, the calling Security Officer keeps and goes on patrol the specific region, even can the calling personnel serve somatopsychic disturbance person etc., after the requestor is according to demand call service personnel, server in service calling system will be notified corresponding attendant, and making the attendant go to send the requestor place of service call to serve provides.
although present service calling system provides the function of service call, but most service calling system does not comprise the service affirmation mechanism, the service calling system of small part is to use artificial mode that the service affirmation mechanism is provided, for example, employ extra contact staff and confirm to the requestor whether the attendant shows up with mobile phone or other modes, or send extra examination personnel to locate to assess to the requestor, such service affirmation mechanism also can't fair efficient supervisory service personnel, also can't efficiently assess the service quality of service calling system.
In sum, prior art has existed present service calling system can't effectively supervise and assess the problem of service quality since medium-term and long-term always as can be known, therefore is necessary to propose improved technological means, solves this problem.
Summary of the invention
Because prior art exists present service calling system can't effectively supervise and assess the problem of service quality, the present invention then discloses a kind of service of tool far-end call service and assesses system and method thereof, wherein:
System is assessed in the service of the disclosed tool far-end of the present invention call service, at least comprise: client terminal device, in order to obtain requestor's recognition data, reach in order to produce and call out signal, calling signal and requestor's recognition data or the requestor operational correspondence to client terminal device; Server provides client terminal device to connect, and wherein more comprises: the service transmission module, and the calling signal that transmits in order to receive client terminal device, and in order to receive the requestor's that client terminal device transmits recognition data; Personnel call out module, in order to transmit notification message in the attendant according to calling out signal; The timing module, in order to calculate field time and processing time, time of arrival transmits for personnel call out module the recognition data institute elapsed time that notification message to service transmission module receives the attendant first, and the processing time is the service transmission module recognition data that receives first the attendant to the recognition data institute elapsed time that again receives the attendant; Assess the processing module, in order to assess data according to the service of calculating and record of attendant's recognition data, time of arrival and processing time at least.
Method is assessed in the service of the disclosed tool far-end of the present invention call service, and its step comprises at least: client terminal device provides operation screen according to requestor's recognition data; Client terminal device produces corresponding calling signal according to requestor's operation; Server receives the calling signal that is transmitted by client terminal device; Server transmits notification message in the attendant; Server receives the obtained attendant's of client terminal device recognition data first; Server calculates field time, and time of arrival is that server transmits notification message to receiving first recognition data institute elapsed time; The attendant's that server reception client terminal device is obtained again recognition data; The server calculating treatmenting time, the processing time is the server recognition data that receives first the attendant to the recognition data institute elapsed time that again receives the attendant; Server is assessed data according to attendant's recognition data, time of arrival and processing time calculation services.
Method is assessed in the service of the disclosed another kind of tool far-end call service of the present invention, and its step comprises at least: client terminal device produces corresponding calling signal in the recognition data of obtaining the requestor; Server receives the calling signal that is transmitted by client terminal device; After server judgement receipt of call signal reaches certain number of times, transmit notification message in the attendant; Server receives the obtained attendant's of client terminal device recognition data first; Server calculates field time, and time of arrival is that server transmits notification message to receiving first recognition data institute elapsed time; Server receives the recognition data that client terminal device is obtained again; The server calculating treatmenting time, the processing time is that server receives recognition data first to again receiving recognition data institute elapsed time; Server is assessed data according to attendant's recognition data, time of arrival and processing time calculation services.
the disclosed service of the present invention is assessed System and method for as above, and the difference between prior art is that the present invention provides requestor's call service personnel by client terminal device, the attendant is after arriving at scene and completion service, all need to transmit recognition data to server by client terminal device, make server calculate field time and processing time, and according to attendant's recognition data, time of arrival and processing time calculation services are assessed data, use the existing problem of prior art that solves, and can reach and improve the service quality that far-end provides service, and assess the technology effect of attendant's Individual Performance.
Description of drawings
Fig. 1 is that system architecture diagram is assessed in the service of the tool far-end call service carried of the present invention.
Fig. 2 A is that method flow diagram is assessed in the service of the tool far-end call service carried of the present invention.
The client terminal device that Fig. 2 B carries for the present invention provides and operates and produce the method detailed process flow diagram of calling out signal.
Fig. 2 C is the method detailed process flow diagram that the client terminal device carried of the present invention transmits attendant's recognition data.
Fig. 3 is that method flow diagram is assessed in the service of the another kind of tool far-end call service carried of the present invention.
Fig. 4 A to 4D continuous schematic diagram of display frame that to be the client terminal device carried of the embodiment of the present invention produce according to requestor and attendant's operation.
Fig. 5 is the display frame schematic diagram that the embodiment of the present invention is asked a plurality of services when proposing.
Embodiment
Below will coordinate graphic and embodiment describes feature of the present invention and embodiment in detail, content is enough to make any those skilled in the art can fully understand easily the applied technological means of technical solution problem of the present invention and implement according to this, realizes by this attainable effect of the present invention.
The present invention can provide requestor's call service personnel, and assesses data according to attendant's calculation services service time, uses by service and assesses data supervision and assess attendant's service quality.Wherein, data are assessed in the service that the present invention carries can be the statistics of attendant's examination data, service item that the requestor calls out or set of above-mentioned arbitrary data etc., but the present invention is not as limit.
Following elder generation is with Fig. 1, and the service of the tool far-end call service that the present invention carries is assessed the system of systems Organization Chart System Operation of the present invention is described.As shown in Figure 1, system of the present invention contains client terminal device 100 and server 200.
What is particularly worth mentioning is that, the represented service item of the respective option that is displayed in operation screen can be corresponding with requestor's recognition data, in the embodiment of part, comprising the option that represents one or more service items in operation screen can have difference along with requestor's difference.For example, the corresponding service item of requestor of a part is for sweeping and going on patrol, the service item corresponding with the requestor of another part is erecting equipment, maintenance equipment or environment, even corresponding with other specific requestors service item can also comprise and send special article etc. except erecting equipment, maintenance equipment or environment.
Central authorities' treatment element 130 is responsible for producing the calling signal corresponding with this service item according to the service item of selecteed option representative.Wherein, the calling signal that produces of central treatment element 130 and requestor's recognition data is corresponding or operate with the requestor that touch control screen 120 is selected represents that the option of service item is corresponding.
The calling signal that device communication module group 140 is responsible for central treatment element 130 is produced is sent to server 200, and the option of being responsible for expression service item shown in touch control screen 120 is pressed or long press reach certain hour after, transmit the attendant's who is read by RFID reader 110 recognition data to server 200.Wherein, RFID reader 110 opportunity of reading attendant's recognition data can press the serviced personnel of option of expression service item or serviced personnel long press reach certain hour before or after.
Device communication module group 140 also can be sent to server 200 with identification code or the on-site position data of expression client terminal device 100 of client terminal device 100 usually in the lump when transmitting the calling signal to server 200.
In addition, client terminal device 100 also can comprise the sensor 190 that can add, whether sensor 190 can have the requestor to make any action before sensing client terminal device 100, make central treatment element sensor 190 sense exist make the requestor of action after, wake client terminal device 100 up, make client terminal device 100 finish dormancy.So, client terminal device 100 just can have sleep mode and save electric power.
Personnel call out module 260 and are responsible for transmitting notification message in the attendant, and the represented service item of the received calling signal of this attendant and service transmission module 240 is corresponding.Wherein, the corresponding attendant of each service item might not only have one, also may have a plurality of.
Generally speaking, personnel call out module 260 can be according to calling out the represented service item of signal, read the corresponding attendant's of the service item represented with calling out signal call data, and transmit notification message in the attendant according to the call data that read.Wherein, personnel call out that module 260 can down to built-in internal database or the database of server 200 outsides reads attendant's call data.
Personnel call out the call data that module 260 reads and can that is to say for phone number, instant messaging account number etc., personnel call out module 260 can short message or the mode of instant messaging immediately transmit notification message in the attendant.
In addition, if service transmission module 240 has identification code or the on-site position data of expression client terminal device 100 that receives client terminal device 100, personnel call out the location that module 260 can judge client terminal device 100 according to identification code or the on-site position data of expression client terminal device 100 of the received client terminal device 100 of service transmission module 240, and the location of the client terminal device 100 judged is added in the notification message that is transmitted in the attendant, or send notification message to the attendant corresponding with the location of client terminal device 100.
Do not comprise at notification message in the on-site situation of client terminal device 100, personnel call out module 260 except with call out signal corresponding, also corresponding with identification code or the on-site position data of expression client terminal device 100 of client terminal device 100, therefore, the attendant is except with the represented service item of the received calling signal of service transmission module 240 is corresponding, also corresponding with the location of client terminal device 100, that is to say, each attendant has specific service location.
What is particularly worth mentioning is that, personnel call out module 260 might not just transmit notification message at once after service transmission module 240 receives the calling signal, personnel call out module 260 also can after judgement service transmission module 240 received calling signals reach some, just transmit notification message in the attendant.
Generally speaking, assess processing module 280 and can assess data according to each attendant's who records in a period of time recognition data, each attendant time of arrival and processing time calculation services each time that timing module 270 calculates.wherein, assess and process module 280 and can assess mark with each attendant time of arrival and processing time calculating each time according to predetermined time of arrival and processing time, and each is assessed mark carry out after statistical study the service of producing and assess data, but assess the 280 calculating services of producing of processing module and assess data not as limit, for example, assessing processing module 280 also can be after the time of arrival/processing time that calculates each each time of attendant, add up according to time of arrival/processing time that each attendant is each, and give the relative mark of assessing after statistics, assessing data according to assessing the mark calculating service of producing at last.
Then explain orally operation system of the present invention and method with the first embodiment, and please refer to Fig. 2 A, the method flow diagram of method is assessed in the service of the tool far-end call service that the present invention carries.In the present embodiment, if client terminal device 100 is idle state, client terminal device 100 can be as shown in Fig. 4 A, can show date and time instantly in the display screen 410 of touch control screen 120, light-emitting diode display 420 also can display client device 100 the location title, public domains such as lavatory, hall, staircase, corridor.
Suppose that client terminal device 100 is arranged in the lavatory, when the user in lavatory wished to sweep, the user in lavatory can be used as the requestor who sweeps the lavatory, and before moving to client terminal device 100.If in the client terminal device of the present embodiment 100, also comprise sensor 190, move in the process in client terminal device 100 the place aheads the requestor, sensor 190 can sense the action that the requestor moves to client terminal device 100 gradually, so, the central treatment element 130 of client terminal device 100 just can wake client terminal device 100 (step 301) up according to the sensing signal of sensor 190.
After the user in lavatory moves to client terminal device 100 the place aheads, the user in lavatory can be as shown in Figure 4 B, the IC permit identification 500 of oneself is close to client terminal device 100, when between IC permit identification 500 and client terminal device 100 less than certain distance after, RFID reader 110 in client terminal device 100 can read the RFID label recorded data that embeds in IC permit identification 500, the data of being read by the RFID reader in the present embodiment, are lavatory user's recognition data namely.
After RFID reader 110 in client terminal device 100 reads requestor (lavatory user's) recognition data, client terminal device 100 corresponding to the requestor can provide according to the recognition data that RFID reader 110 reads at operation screen (step 310), and the central treatment element 130 of client terminal device 100 also can produce corresponding calling signal (step 320a) according to requestor's operation.
in the present embodiment, can be as shown in the flow process of Fig. 2 B, read requestor's recognition data (step 312) at RFID reader 110 after, the central treatment element 130 of client terminal device 100 can judge corresponding service item according to the recognition data that RFID reader 110 reads, the service item that can call out of requestor namely, then, the display screen 410 of touch control screen 120 can display-operation picture, the option (step 316) that is comprised the service item that the central treatment element 130 of expression judged in the shown operation screen of touch control screen 120, the operation (step 321) that provides the requestor to select to represent the option of service item is provided.Wherein, if the service item that central treatment element 130 is judged for sweep, patrol, checkout facility and send article, the operation screen that comprises the option 611～614 that represents service item that display screen 410 is shown can be as shown in Fig. 4 C.
Then, the requestor can select the option 611 of " sweeping " in operation screen, so, the central treatment element 130 of client terminal device 100 can carry out according to the requestor pressing operation on touch control screen 120 position judgment goes out the option 611 that the requestor selects " sweeping ", therefore, can produce the calling signal (step 325) corresponding with option 611, namely the calling signal of expression " sweeping ".Simultaneously, can select the option 611 of " sweeping " in operation screen the requestor after, the display screen 410 of touch control screen 120 can the end operation picture demonstration, and the demonstration service item represented with selecteed option " sweep " corresponding service diagram 621, as shown in Fig. 4 D.
The central treatment element 130 of client terminal device 100 according to the requestor after the operation of touch control screen 120 produces corresponding calling signal (step 320a), the calling signal that the device communication module group 140 of client terminal device 100 can produce central treatment element 130 and the identification code of client terminal device 100 are sent to server 200.
Receive the identification code of calling signal (step 330) that client terminal device 100 transmits and client terminal device 100 at the service transmission module 240 of server 200 after, the personnel of server 200 call out module 260 can be according to the location of the identification code judgement client terminal device 100 of client terminal device 100.In the present embodiment, suppose that personnel call out the mode that module 260 uses corresponding table, the location of reading corresponding client terminal device 100 according to the identification code of client terminal device 100.
Equally after the service transmission module 240 of server 200 received the calling signal (step 330) that client terminal device 100 transmits, the personnel of server 200 call out module 260 can transmit notification message in attendant (step 345).in the present embodiment, suppose that personnel call out module 260 meetings first according to the received corresponding service item of calling signal of service transmission module 240, search the attendant corresponding with service item in database, and read the attendant's corresponding with service item call data, because the corresponding service item of calling signal in the present embodiment is " sweeping ", therefore, personnel call out the call data that module 260 can be read the attendant who is responsible for sweeping, phone number/instant messaging account number for example, and use the call data read with the mode of news in brief/instant messaging transmit comprise client terminal device 100 on-site notification message in the attendant of correspondence.In addition, personnel call out module 260 also can search simultaneously corresponding with the location of service item and client terminal device 100 attendant in database, and after the call data of reading corresponding attendant, the call data that use is read transmit in the mode of short message/instant messaging the attendant that notification message gives correspondence, so, the notification message that is transmitted can not comprise the location of client terminal device 100.
Simultaneously, the personnel at server 200 call out module 260 transmission notification messages after attendant's (step 345), the 270 meeting record times instantly of timing module of server 200.
After the attendant receives notification message, the attendant can go to the location of sending the client terminal device 100 of calling out signal, namely go to the lavatory, after the attendant arrives at the lavatory, can press and shownly in the display screen 410 of touch control screen 120 of client terminal device 100 " sweep " corresponding service diagram 621 with service item, and the IC identification card of oneself is close to client terminal device 100, make the RFID reader 110 of client terminal device 100 can read the recognition data that the RFID label in embedding IC identification card records.
Read the attendant's who presses service diagram 621 recognition data at the RFID of client terminal device 100 reader 110 after, the attendant's that the device communication module group 140 of client terminal device 100 can read RFID reader 110 recognition data is sent to server 200.
the service transmission module 240 of server 200 is after the recognition data (step 350) that receives the attendant that client terminal device 100 transmits, the timing module 270 of server 200 is the record time instantly again, and previous time of recording of foundation and Time Calculation attendant's instantly time of arrival (step 381), that is to say, timing module 270 can calculation servers personnel call out module 260 and transmit notification messages and press the service of corresponding with service project in attendant's (sending request) to the touch control screen 120 of attendant at client terminal device 100 and illustrate (attendant arrive at requestor position) institute's elapsed time as time of arrival.
Press the service corresponding with service item diagram the attendant, and after making the RFID reader 110 of client terminal device 100 read attendant's recognition data, the attendant can begin to serve, and in the present embodiment, namely begins to sweep the lavatory.
after attendant's finished cleaning, client terminal device 100 will be as shown in the flow process of Fig. 2 C, client terminal device 100 provides the attendant specifically to operate (step 361) on the display screen 410 of touch control screen 120, for example, long by " sweeping " corresponding service diagram 621 3 seconds with service item, or double-click (double click) and " sweep " corresponding service diagram 621 etc. with service item, and again that the IC permit identification is close to client terminal device 100, use the recognition data that allows the RFID reader 110 of client terminal device 100 can again read the attendant, make the attendant's that the device communication module group 140 of client terminal device 100 can read RFID reader 110 again recognition data be sent to server 200 (step 365).
again receive the attendant's that client terminal device 100 transmits recognition data (step 370) at the service transmission module 240 of server 200 after, the timing module 270 of server 200 can be according to the time of recording for the second time and Time Calculation attendant's instantly processing time (step 385), that is to say, timing module 270 can calculate attendants, and the service diagram of corresponding with service project (attendant arrive at requestor position) is long to the touch control screen 120 of attendant at client terminal device 100 presses/double-clicks service diagram (attendant's completion service project) institute's elapsed time of corresponding with service project as the processing time pressing on the touch control screen 120 of client terminal device 100.
After the attendant's of various service items time of arrival and processing time reached some, the assessing of server 200 processed module 280 can assess data (step 390) according to the attendant's of each service item recognition data, time of arrival and processing time calculation services.In the present embodiment, assess and process module 280 and can calculate and assess mark with each time time of arrival of/processing time and each attendant/processing time according to predetermined time of arrival, and each is assessed mark carry out producing to serve after statistical study assessing data.So, just can assess data supervision and assess attendant's service quality by service, even can assessing, the service item that continues to provide be provided.
in the above-described embodiments, if sweep in the process in lavatory the attendant, there is other requestor that the IC permit identification 500 of oneself is close to client terminal device 100, after making the recognition data that the RFID label of client terminal device 100 in reading the IC permit identification that embeds this requestor record, operation screen (step 310) corresponding to the requestor provide according to the recognition data that reads, and after the operation generation of option that represents service item " patrol " in foundation requestor's the selection calling signal (step 320a) corresponding with service item " patrol ", the display screen 410 of the touch control screen 120 of client terminal device 100 will show simultaneously with service item " to be swept " corresponding service diagram 621 and illustrates 622 with service corresponding to service item " patrol ", as shown in Figure 5.
So, the attendant who is responsible for sweeping is after arriving at the set position of client terminal device 100 and completion service project, needs are pressed or long the pressure with service item " swept " corresponding service diagram 621, the attendant who is responsible for patrol need to press or service that long pressure is corresponding with service item " patrol " illustrates 622.
Then explain orally operation system of the present invention and method with the second embodiment, and please refer to the flow process of Fig. 3.
In the present embodiment, suppose that client terminal device 100 is arranged in the classroom, after the student comes the classroom, student (requestor) can be close to client terminal device 100 with the student's identity card of oneself, makes the RFID reader 110 in client terminal device 100 can read the student number (student's recognition data) that the RFID label in the embedding student's identity card records.
After RFID reader 110 in client terminal device 100 read requestor's recognition data (student's student number), client terminal device 100 can produce corresponding calling signal (step 320b) according to the recognition data that RFID reader 110 reads.In the present embodiment, read requestor's recognition data at RFID reader 110 after, the central treatment element 130 of client terminal device 100 can produce the calling signal of expression " asking teacher to attend class " according to the recognition data that RFID reader 110 reads.Then, the calling signal that the device communication module group 140 of client terminal device 100 can produce central treatment element 130 and the on-site position data of expression client terminal device 100, for example the classroom number, be sent to server 200.
After the service transmission module 240 of server 200 received the calling signal (step 330) and the on-site position data of expression client terminal device 100 that client terminal device 100 transmits, the personnel of server 200 called out the number of times that module 260 can first judge service transmission module 240 receipt of call signals and whether reach certain number of times (step 341) within a period of times.In the present embodiment, personnel call out module 260 can judge whether service transmission module 240 receive in 30 minutes reaches certain number of times by the calling signal that same client terminal device 100 transmits, if not, personnel call out module 260 and temporarily can not transmit notification message, and are very few and cause erroneous judgement to avoid number of student; And after if personnel call out the received number of times of calling signal that module 260 judgement transmits by same client terminal device 100 reach certain number of times within a period of times, personnel call out module 260 will transmit notification message in the attendant, namely transmit the notice signal to teacher's (step 345) that will attend class in the corresponding classroom of this classroom number, use and remind the teacher to attend class to the classroom.In the present embodiment, the personnel that suppose server 200 call out module 260 and can be first search school timetable with this corresponding classroom of number, classroom to the database of server 200 outsides, and the foundation time instantly is by reading the teacher that instantly need to attend class in this classroom in this school timetable, and search this teacher's call data in the database of inside after, the call data that use is read transmit notification message in this teacher in the mode of news in brief/instant messaging.
after the teacher receives notification message, the teacher can go to and send the client terminal device 100 of calling out signal, namely go to this classroom to attend class, after the teacher arrives at this classroom, can press the service diagram corresponding with service item " teaching " shown in the display screen 410 of touch control screen 120 of client terminal device 100, and the IC identification card of oneself is close to client terminal device 100, use and allow the RFID reader 110 of client terminal device 100 can read the recognition data that the RFID label in embedding IC identification card records, make the attendant's that the device communication module group 140 of client terminal device 100 can read RFID reader 110 recognition data (teacher's recognition data) be sent to server 200.Then, the teacher just can begin to attend class.
complete teaching after class the teacher, the teacher need to specifically operate (step 361) on the display screen 410 of the touch control screen 120 of client terminal device 100, for example, length illustrates two seconds by the service corresponding with service item " teaching ", or the double-click service diagram corresponding with service item " teaching " etc., and again that the IC permit identification is close to client terminal device 100, use the recognition data that allows the RFID reader 110 of client terminal device 100 can again read the attendant, make the teacher's that the device communication module group 140 of client terminal device 100 can read RFID reader 110 again recognition data be sent to server 200 (step 365).
Receive the attendant's that client terminal device 100 transmits recognition data (step 350, step 370) at the service transmission module 240 of server 200 after, the timing module 270 of server 200 can record the time instantly, and previous time of recording of foundation and Time Calculation attendant's instantly time of arrival or processing time (step 381, step 385).
After term finished, the assessing of server 200 processed module 280 and can be assessed data (step 390) according to each teacher's recognition data, time of arrival and processing time calculation services.So, just, can assess data supervision and assess teacher's teaching (service) quality by service.
in sum, difference between the present invention and prior art is to have by client terminal device as can be known provides requestor's call service personnel, the attendant is after arriving at scene and completion service, all need to transmit recognition data to server by client terminal device, make server calculate field time and processing time, and according to attendant's recognition data, time of arrival and processing time calculation services are assessed the technological means of data, can solve by this technological means the problem that service quality could effectively be supervised and assess to the existing present service calling system of prior art, and then reach and improve the service quality that far-end provides service, and assess the technology effect of attendant's Individual Performance.
Moreover, method is assessed in the service of tool far-end call service of the present invention, can be implemented in the combination of hardware, software or hardware and software, also can realize or intersperse among with different elements the dispersing mode of the computer system of some interconnection with centralized system and realize in computer system.
Although the disclosed embodiment of the present invention as above, only described content is not in order to direct restriction scope of patent protection of the present invention.Any the technical field of the invention technician under the prerequisite that does not break away from the disclosed spirit and scope of the present invention, does a little change retouching to reaching of enforcement of the present invention in form on details, all belong to scope of patent protection of the present invention.Scope of patent protection of the present invention still must be with appended being as the criterion that claim was defined.
Claims (13)
1. method is assessed in the service of a tool far-end call service, and the method comprises the following step at least:
One client terminal device provides an operation screen according to a requestor recognition data;
This client terminal device produces a corresponding calling signal according to this requestor's operation;
One server receives this calling signal that is transmitted by this client terminal device;
This server transmits a notification message in an attendant;
This server receives a recognition data of this obtained attendant of this client terminal device first;
This server calculates a time of arrival, and this time of arrival extremely receives this recognition data institute elapsed time first for this server transmits this notification message;
This server receives this attendant's that this client terminal device obtains again recognition data;
This server calculates a processing time, and this processing time receives this attendant first for this server recognition data is to the recognition data institute elapsed time that again receives this attendant; And
This server is assessed data according to this attendant's recognition data, this time of arrival and this processing time service of calculating and record.
2. method is assessed in the service of tool far-end call service as claimed in claim 1, wherein this server step of receiving this attendant's that this client terminal device obtains again recognition data more comprises this client terminal device provides this attendant to carry out a specific operation, and transmits this attendant's recognition data to the step of this server after this attendant completes this specific operation.
3. method is assessed in the service of tool far-end call service as claimed in claim 2, and wherein this specific operation comprises and presses the service diagram corresponding with this service item that this client terminal device produces reach certain hour in touch control screen.
4. method is assessed in the service of tool far-end call service as claimed in claim 1, wherein the method is before this client terminal device provides the step of operation screen according to this requestor's recognition data, more comprise this requestor's of this client terminal device sensing action, and wake the step of this client terminal device up after the action that senses this requestor.
5. method is assessed in the service of tool far-end call service as claimed in claim 1, wherein this client terminal device provides the step of this operation screen to obtain this requestor's recognition data for this client terminal device according to this requestor's recognition data, and show this operation screen, this operation screen comprises the option of the expression at least one service item corresponding with this requestor's recognition data, this client terminal device produces the step of this corresponding calling signal according to the step of this corresponding calling signal of this requestor's operation generation according to represented this service item of the option of being selected by this requestor for this client terminal device.
6. method is assessed in the service of a tool far-end call service, and the method comprises the following step at least:
One client terminal device produces a corresponding calling signal in the recognition data of obtaining at least one requestor;
One server receives this calling signal that is transmitted by this client terminal device;
After this this calling signal of server judgement reception reaches certain number of times, transmit a notification message in an attendant;
This server receives a recognition data of this obtained attendant of this client terminal device first;
This server calculates a time of arrival, and this time of arrival extremely receives this recognition data institute elapsed time first for this server transmits this notification message;
This server receives this recognition data that this client terminal device is obtained again;
This server calculates a processing time, and this processing time receives this recognition data to again receiving this recognition data institute elapsed time first for this server; And
This server is assessed data according to this attendant's this recognition data, this time of arrival and this processing time service of calculating and record.
7. system is assessed in the service of a tool far-end call service, and this system comprises at least:
One client terminal device in order to obtain a requestor recognition data, reaches in order to produce one and calls out signal, this calling signal and this requestor's recognition data or this requestor operational correspondence to this client terminal device; And
One server provides this client terminal device to connect, and wherein more comprises:
One service transmission module, this calling signal that transmits in order to receive this client terminal device, and in order to receive this requestor's that this client terminal device transmits recognition data;
One personnel call out module, transmit a notification message in an attendant in order to call out signal according to this;
One timing module, in order to calculate a time of arrival and a processing time, this time of arrival transmits for these personnel call out module the recognition data institute elapsed time that this notification message to this service transmission module receives this attendant first, and this processing time receives this attendant first for this service transmission module recognition data is to the recognition data institute elapsed time that again receives this attendant; And
One assesses the processing module, assesses data in order to recognition data, this time of arrival and this processing time service of calculating and record according to this attendant at least.
8. system is assessed in the service of tool far-end call service as claimed in claim 7, and wherein this client terminal device more comprises:
One RFID reader in order to read this requestor's recognition data, reaches in order to read this attendant's recognition data;
One touch control screen, in order to show an operation screen, this operation screen comprises the option of the expression at least one service item corresponding with this requestor's recognition data, and provide option that this requestor selects to represent those service items one of them, and in order to a service diagram corresponding to represented this service item of demonstration and this selecteed option, and provide this attendant to press or long the pressure;
One central treatment element is in order to produce this corresponding calling signal according to represented this service item of this selecteed option; And
One device communication module group, in order to transmitting this callings signal to this server, and after being used to that this service diagram is pressed or being reached a period of time by long pressure, this attendant's that transmission is read by this RFID reader recognition data is to this server.
9. system is assessed in the service of tool far-end call service as claimed in claim 7, wherein this client terminal device is more in order to the identification code that transmits this client terminal device or represent the on-site position data of this client terminal device, and these personnel call out module more in order to transmit this notification message in this attendant according to the identification code of this calling signal and this client terminal device/this position data.
10. system is assessed in the service of tool far-end call service as claimed in claim 7, wherein these personnel to call out module be by call data of reading this attendant in a database, and transmit this notification message in this attendant according to these call data, wherein, this attendant is corresponding with the corresponding service item of this calling signal.
11. system is assessed in the service of tool far-end call service as claimed in claim 7, wherein these personnel to call out module be to transmit this notification message with short message.
12. system is assessed in the service of tool far-end call service as claimed in claim 7, wherein this service is assessed data and is this attendant's examination data and/or the statistics of the service item that this requestor calls out.
13. system is assessed in the service of tool far-end call service as claimed in claim 7, wherein these personnel call out module more in order to after judging that this calling signal reaches some, just transmit this notification message in this attendant.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201110356706.8A CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201110356706.8A CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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| CN103106549A true CN103106549A (en) | 2013-05-15 |
| CN103106549B CN103106549B (en) | 2015-09-16 |
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| CN201110356706.8A Active CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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Also Published As
| Publication number | Publication date |
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| CN103106549B (en) | 2015-09-16 |
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