CN102819811A - Feedback information generating system and generating method - Google Patents
Feedback information generating system and generating method Download PDFInfo
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- CN102819811A CN102819811A CN2012102379954A CN201210237995A CN102819811A CN 102819811 A CN102819811 A CN 102819811A CN 2012102379954 A CN2012102379954 A CN 2012102379954A CN 201210237995 A CN201210237995 A CN 201210237995A CN 102819811 A CN102819811 A CN 102819811A
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Abstract
The invention discloses a feedback information generating system which is used for obtaining feedback information of a customer in on-site first-aid repairing and overhauling. The feedback information generating system comprises a background server, a service terminal and a client terminal, wherein the background server is used for responding to a request of the customer and generating a random code and a service card electronic table related to the random code; the service terminal is wirelessly connected with the background server and is used for downloading the service card electronic table; and the client terminal is wirelessly connected with the background server and is used for sending the request, receiving the random code sent by the background server and inputting the random code into the service terminal before the requested service is finished. The feedback information generating system is used for more reliably and effectively obtaining the feedback information of the customer.
Description
Technical field
The present invention relates to a kind of feedback information generation system and generation method, be mainly used in the acquisition of the client's feedback information in repairing to the doorstep, the maintenance.
Background technology
Be the investigation personnel that make house calls, current a lot of companies all provide the service card of papery, are filled in by the client, and are taken back by the personnel of making house calls.But inevitably; In fact service card many times can't be shown to the client; The content of being filled in fact also is that the relevant personnel of making house calls look for other people to fill in and sign, these personnel's that to a certain extent can not regulation make house calls attitude and method of service.
Therefore, increasing company lets the personnel of making house calls leave service card for client, send after filling in by the client to the company that provides this service card, but find through investigation, service card to return the rate of posting very low, do not have the investigation effect at all.
For this reason, by means of modern media, a lot of companies have adopted phone or other modes to pay a return visit, and this will certainly increase very big expense, and pay a return visit and receive artificial control, and are often very untimely, and the return visit probability that disperses makes also difficulty relatively of corporate statistics.
Summary of the invention
In order more reliably and more effectively to obtain client's feedback information, the invention provides a kind of feedback information generation system and generation method.
In order to realize goal of the invention of the present invention, according to one aspect of the present invention,
A kind of feedback information generation system is applied to the acquisition of the client's feedback information in repairing to the doorstep, the maintenance, comprising:
Background server, the request of customer in response generates the service card electrical form that a random code and is associated with this random code;
Service terminal, the said background server of wireless connections is downloaded said service card electrical form; And
Client terminal, the said background server of wireless connections sends described request and receives the said random code that said background server sends, when institute's requested service is accomplished, to input to said service terminal.
According to another aspect of the present invention, a kind of feedback information generating method is applied to the acquisition of the client's feedback information in repairing to the doorstep, the maintenance, may further comprise the steps:
1) client of request service sends services request from the client terminal of holding;
2) set up the background server of communicating by letter with said client terminal and obtain said services request; Respond this services request; Generate a service card electrical form, and the random code that is associated with this service card electrical form, to obtain the write permission of institute's association service card electrical form through said random code; Return random code wherein to said client terminal;
3) search service terminal, and establish a communications link, the said service card electrical form of respective service terminal downloads;
4) read the random code that obtains on the client terminal, fill on the said service terminal related said service card electrical form, said background server is given in passback.
According to the present invention, adopt the random code that directly sends to the client, be the service card electrical form that the write permission password is associated with this random code to change random code, thereby, thereby can reliably carry out the passback of information on services.And, because mostly customer evaluation is satisfied, is unsatisfied with such investigation, based on the service card of electrical form; Only need simply choose; More can be accepted by the client than original papery mode, the feedback rates of expection can be than higher, thereby realize feedback timely and effectively.
In the further again improved plan; About said feedback information generating method, said background server is to the monitoring of advancing of the current task number of each service terminal, correspondingly; Said service terminal is after obtaining a new task; Said current task number adds one, and behind passback one service card electrical form, said current task number subtracts one; Said background server is less than the service terminal of predetermined value distribution at random from the current task number.
Above-mentioned feedback information generating method, said service terminal is the node based on radio network gateway, and forms the service network structure that some service terminal is served a certain zone; Correspondingly, contain area information in the information on services of said client terminal, thereby, when said background server is searched service terminal, be constrained in said area information.
Above-mentioned feedback information generating method, said user terminal are user mobile phone, and the cell-phone number of this user mobile phone is stored in said background server as original flag information, are the information that said user mobile phone institute corresponding product set up in index with said flag information.
Description of drawings
Fig. 1 is the principle topological structure according to a kind of feedback information generation system of the present invention.
Embodiment
According to the present invention; A kind of feedback information generation system; Be applied to the acquisition of the client's feedback information in repairing to the doorstep, the maintenance, like the repairing service that electric company calls, it provides a background server; Be used for the request of customer in response, generate the service card electrical form that a random code and is associated with this random code;
Service terminal, the said background server of wireless connections is downloaded said service card electrical form; And
Client terminal, the said background server of wireless connections sends described request and receives the said random code that said background server sends, when institute's requested service is accomplished, to input to said service terminal.
About said background server, most manufacturer is when setting up service network, and the cost aspect that builds on of background server is feasible, and also is necessary, and will store a large amount of customer informations.About said wireless connections, adopt communication facilities based on the service mode of mobile communication, do not need again extra networking, and the mobile communication equipment comparative maturity, the overlay area is big.The wireless access service, such as adopting GPRS, cost is lower; Can be independently for client's client terminal of attaching troops to a unit, perhaps according to the existing at hand mobile service equipment of client, based on certain service; Set up database at the background devices end,, propose the request of reporting for repairment through certain mode of excitation.Subsequent content realizes relatively easily according to prior art in the system that sets up in view of the above, repeats no more at this.
According to above-mentioned feedback information generation system, a kind of feedback information generating method may further comprise the steps:
1) client of request service sends services request from the client terminal of holding;
2) set up the background server of communicating by letter with said client terminal and obtain said services request; Respond this services request; Generate a service card electrical form, and the random code that is associated with this service card electrical form, to obtain the write permission of institute's association service card electrical form through said random code; Return random code wherein to said client terminal; Like this, the attendant just can not reentry carry out before the said random code service card electronic watch passback;
3) search service terminal, and establish a communications link, the said service card electrical form of respective service terminal downloads;
4) read the random code that obtains on the client terminal, fill on the said service terminal related said service card electrical form, said background server is given in passback.
About random code, for service in general sense, when only being numeral; Common six random codes just can satisfy most application; Even if duplicate the use that also can not influence in this programme, mainly be the relevance of random code and service card electrical form.If add letter, common 4 random codes just can satisfy most application.
Wait after sale in the service most, an attendant often will be in the face of a lot of services, and these services all are in treats service state; For this reason, for raising the efficiency and to the response speed of association requests, said background server is to the monitoring of advancing of the current task number of each service terminal; Correspondingly, said service terminal is after obtaining a new task; Said current task number adds one, and behind passback one service card electrical form, said current task number subtracts one; Said background server is less than the service terminal of predetermined value distribution at random from the current task number.
Said service terminal is the node based on radio network gateway, and forms the service network structure that some service terminal is served a certain zone; Correspondingly, contain area information in the information on services of said client terminal, thereby, when said background server is searched service terminal, be constrained in said area information.The mode of partition management can reduce the burden of background server, and can handle dependent event more efficiently.
In structure shown in Figure 1; As previously mentioned; Said user terminal can be selected user mobile phone, so, and on this basis; The cell-phone number of this user mobile phone is stored in said background server as original flag information, is the information that said user mobile phone institute corresponding product set up in index with said flag information.Like this, when the client files a request, the background server relevant product information of can directly staying alone, it is more targeted to carry out Task Distribution in view of the above.
In addition, comprise client terminal in the aforesaid content, when relating to based on certain mobile communication equipment; What can on client terminal and service terminal, mate relates to interface circuit, during use, to client terminal here; Relevant random code information is read in direct connection can be more direct, also more efficient.
Claims (5)
1. a feedback information generation system is applied to the acquisition of the client's feedback information in repairing to the doorstep, the maintenance, it is characterized in that, comprising:
Background server, the request of customer in response generates the service card electrical form that a random code and is associated with this random code;
Service terminal, the said background server of wireless connections is downloaded said service card electrical form; And
Client terminal, the said background server of wireless connections sends described request and receives the said random code that said background server sends, when institute's requested service is accomplished, to input to said service terminal.
2. a feedback information generating method is applied to the acquisition of the client's feedback information in repairing to the doorstep, the maintenance, it is characterized in that, may further comprise the steps:
1) client of request service sends services request from the client terminal of holding;
2) set up the background server of communicating by letter with said client terminal and obtain said services request; Respond this services request; Generate a service card electrical form, and the random code that is associated with this service card electrical form, to obtain the write permission of institute's association service card electrical form through said random code; Return random code wherein to said client terminal;
3) search service terminal, and establish a communications link, the said service card electrical form of respective service terminal downloads;
4) read the random code that obtains on the client terminal, fill on the said service terminal related said service card electrical form, said background server is given in passback.
3. feedback information generating method according to claim 2; It is characterized in that said background server is to the monitoring of advancing of the current task number of each service terminal, correspondingly; Said service terminal is after obtaining a new task; Said current task number adds one, and behind passback one service card electrical form, said current task number subtracts one; Said background server is less than the service terminal of predetermined value distribution at random from the current task number.
4. feedback information generating method according to claim 3 is characterized in that said service terminal is the node based on radio network gateway, and forms the service network structure that some service terminal is served a certain zone; Correspondingly, contain area information in the information on services of said client terminal, thereby, when said background server is searched service terminal, be constrained in said area information.
5. according to the arbitrary described feedback information generating method of claim 2 to 4; It is characterized in that; Said user terminal is a user mobile phone; The cell-phone number of this user mobile phone is stored in said background server as original flag information, is the information that said user mobile phone institute corresponding product set up in index with said flag information.
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| CN201210237995.4A CN102819811B (en) | 2012-07-11 | 2012-07-11 | A kind of feedback information generation system and generation method |
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| CN201210237995.4A CN102819811B (en) | 2012-07-11 | 2012-07-11 | A kind of feedback information generation system and generation method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115410320A (en) * | 2022-08-31 | 2022-11-29 | 绿能慧充数字技术有限公司 | Charging pile off-grid starting method, system, equipment and storage medium |
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| WO2011044838A1 (en) * | 2009-10-13 | 2011-04-21 | 医联湖北健康信息管理有限公司 | Electronic health archives system oriented to resident individual |
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| CN102819811B (en) | 2016-03-30 |
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Address after: Xinluo Avenue high tech Zone of Ji'nan City, Shandong province 250101 No. 1166 orsus No. 2 building, floor 21 East 2101 Patentee after: JINXIANDAI INFORMATION INDUSTRY CO., LTD. Address before: 250101 Shandong city in Ji'nan Province, Lixia District (the New District) Ying Xiu Lu Qilu Software Park B District three floor building wisdom Patentee before: Shandong JinXianDai Information Technology Co., Ltd. |