CN102592248A - Power interaction service system for mobile phone terminal - Google Patents
Power interaction service system for mobile phone terminal Download PDFInfo
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- CN102592248A CN102592248A CN2012100083310A CN201210008331A CN102592248A CN 102592248 A CN102592248 A CN 102592248A CN 2012100083310 A CN2012100083310 A CN 2012100083310A CN 201210008331 A CN201210008331 A CN 201210008331A CN 102592248 A CN102592248 A CN 102592248A
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
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Abstract
The invention discloses a power interaction service system for a mobile phone terminal. The service system comprises a mobile phone client, an interface server and a database server, wherein the mobile phone client is connected with the database server through the interface server provided by a mobile phone wireless network calling background; and the database server acquires a data set result requested by the client, and analyzes and displays the data set result on a mobile phone display screen of the mobile phone client. A power palm life mobile phone application program is developed on android and iOS mobile phone operating systems, and interacts with web application deployed in an information outer net to realize the real-time query of energy charge and electric quantity information, power outage information and the like. The system is applied to the power interaction service of a call center of a power enterprise.
Description
Technical field
The invention belongs to the mobile phone application field, specifically a kind of mobile phone terminal electric power interactive service system easily that is used for.
Background technology
The provincial call volume of 95598 call center every days of concentrating is all very big, even the work of each manual position representative all is tending towards saturated, still has calling waiting in line.The calling proportion of electricity charge inquiry and power failure information inquiry is not little, and it is also a lot of that inquiry is supplemented and supplemented with money in the electricity charge with money, if can shunt the working pressure that this part power customer will be alleviated the call center greatly, improves the customer service satisfaction rate.
At present; Information Technology Development is swift and violent, and mainstream of society crowd basically has been equipped with cellular service, and present mobile phone is all from tape operation system; With android OS and two mobile phone operating systems of iOS is main, and many softwares can be installed and used on android mobile phone and i Phone.Corresponding mobile phone client software is all developed and promoted to softwares such as each big bank, shopping website, communication, for the user provides convenient interactive service.But, the present electric power interactive service system that also is not used in mobile phone terminal.
Summary of the invention
The purpose of this invention is to provide a kind of electric power interactive service system that is used for mobile phone terminal.This system is through developing application program of mobile phone on android and iOS mobile phone operating system, and uses with the web that is deployed in the information outer net and to carry out alternately, realizes the information about power of the inquiry electricity charge in real time, power failure information, rechargeable card etc., and is convenient to use.
The objective of the invention is to realize through following technical scheme:
A kind of electric power interactive service system that is used for mobile phone terminal; It is characterized in that: said service system comprises cell-phone customer terminal, interface server and database server, and cell-phone customer terminal is connected with database server through the interface server that mobile phone wireless network call backstage provides; Database server obtains the data set result of client requests, is presented at after the analysis on the mobile phone display screen of cell-phone customer terminal.
Among the present invention, in database server, be provided with electricity charge inquiries, the bulletin that has a power failure, site inquiry, pay the fees supplement with money, my nine big functional modules such as space, information subscribing, information inquiry, service handling and customer service.
Electricity charge inquiry is used to help power customer to inquire about electricity charge information whenever and wherever possible.As long as input Customs Assigned Number and password after checking, will specify the electricity bill information on days to be presented at cell-phone customer terminal power customer;
The bulletin that has a power failure is used to help power customer to inquire about relevant plans power failure information whenever and wherever possible.As long as input Customs Assigned Number and password after checking realization login, just can be inquired about prefectures and cities' scheduled outage information in real time;
Paying the fees to supplement with money is used to help power customer to give the account charging of oneself whenever and wherever possible.As long as input Customs Assigned Number and password after checking, just can be supplemented with money the Customs Assigned Number account of power customer appointment;
My space is used to help the management of power customer to logon account, comprises that account management, system login, password are given for change, client's password for inquiry is revised;
Information subscribing is used for the assist power client scheduled outage information and electricity bill information is subscribed to.As long as input Customs Assigned Number and password after checking, just can be subscribed to relevant information, subscribe to successfully after, all can have the information of given subscription to be presented at cell-phone customer terminal in every month;
Information inquiry is used to help its information of paying the fees such as writing down and supplement with money record of paying the fees of power customer inquiry.Only with input Customs Assigned Number and password, after checking, power customer just can be to the record of paying the fees of specifying the account that electricity consumption numbers, supplement the information of paying the fees such as record with money is presented at cell-phone customer terminal;
Service handling is used to help power customer to submit the application of all kinds of service handlings to, after being passed by the special seat personnel, changes related service department over to and carries out professional accepting in advance.As long as input Customs Assigned Number and password, after checking, power customer just can be applied for the business that needs are handled;
Customer service can help power customer directly to dial 95598 electrical power services hot lines.
Cell-phone customer terminal of the present invention has been issued two versions simultaneously, based on two mobile phone operating systems of most popular android OS and iOS instantly, can on android mobile phone and i Phone, install and use respectively.The cell-phone customer terminal front-end interface uses java, Ojective-C to develop respectively; The J2EE framework of WebWork2+Spring is adopted on the backstage; Client application is through the mobile phone wireless network, like GSM, CDMA, wi-fi etc., and the webservice interface that provides through Internet network call backstage; Obtain the data set result of client requests, the analysis back also is presented on the mobile phone.The present invention is applicable in the electric power interactive service of call center of electric power enterprise.
The present invention mainly contains following advantage:
1, upgrade automatically: this cell-phone customer terminal can carry out the detection of redaction through the mode of automatic or manual, under the situation that the user agrees, carries out the download of software version automatically and installs with covering;
2, Safety Design: the information of transmitting when cell-phone customer terminal and backstage webservice interactive interfacing is all passed through the BASE64 algorithm for encryption, simultaneously, for the function of monitoring management all through the restriction that conducts interviews of mobile phone identifying code;
3, chart is showed: cell-phone customer terminal is analyzed after getting access to relevant monitor data, like telephone traffic, power load, portfolio etc., and shows with the form of chart, comprises broken line graph, histogram, many histograms;
4, note pushes: for the mobile phone that can't surf the Net; Can also obtain electricity charge information about power through the mode of sending the note instruction; Short message server gets access to user's note and instructs laggard line data to inquire about; And Query Result pushed to cell-phone customer terminal with the note form, the note that timely intercepting 95598 numbers of cell-phone customer terminal are sent, and show;
5, cell-phone customer terminal is adaptive: it is adaptive voluntarily to be directed to android, i Phone different Hardware configuration, screen size and resolution, so that more friendly demonstration and operation to be provided to the user;
6, outlet location:, can position easily and fast, and on Google Maps, show according to outlet's information of user inquiring;
7, change skin: be directed to user's personal like, cell-phone customer terminal can make things convenient for to such an extent that change the theme of mobile phone application.
Description of drawings
Fig. 1 is a structured flowchart of the present invention.
Fig. 2 is a fundamental diagram of the present invention.
Embodiment
A kind of electric power interactive service system that is used for mobile phone terminal; See Fig. 1; Service system comprises cell-phone customer terminal, interface server and database server, and cell-phone customer terminal is connected with database server through the interface server that mobile phone wireless network call backstage provides; Database server obtains the data set result of client requests, is presented at after the analysis on the mobile phone display screen of cell-phone customer terminal.
In database server, be provided with electricity charge inquiries, the bulletin that has a power failure, site inquiry, pay the fees supplement with money, my nine big functional modules such as space, information subscribing, information inquiry, service handling and customer service.
Electricity charge inquiry is used to help power customer to inquire about electricity charge information whenever and wherever possible.As long as input Customs Assigned Number and password after checking, will specify the electricity bill information on days to be presented at cell-phone customer terminal power customer;
The bulletin that has a power failure is used to help power customer to inquire about relevant plans power failure information whenever and wherever possible.As long as input Customs Assigned Number and password after checking realization login, just can be inquired about prefectures and cities' scheduled outage information in real time;
Paying the fees to supplement with money is used to help power customer to give the account charging of oneself whenever and wherever possible.As long as input Customs Assigned Number and password after checking, just can be supplemented with money the Customs Assigned Number account of power customer appointment;
My space is used to help the management of power customer to logon account, comprises that account management, system login, password are given for change, client's password for inquiry is revised;
Information subscribing is used for the assist power client scheduled outage information and electricity bill information is subscribed to.As long as input Customs Assigned Number and password after checking, just can be subscribed to relevant information, subscribe to successfully after, all can have the information of given subscription to be presented at cell-phone customer terminal in every month;
Information inquiry is used to help its information of paying the fees such as writing down and supplement with money record of paying the fees of power customer inquiry.Only with input Customs Assigned Number and password, after checking, power customer just can be to the record of paying the fees of specifying the account that electricity consumption numbers, supplement the information of paying the fees such as record with money is presented at cell-phone customer terminal;
Service handling is used to help power customer to submit the application of all kinds of service handlings to, after being passed by the special seat personnel, changes related service department over to and carries out professional accepting in advance.As long as input Customs Assigned Number and password, after checking, power customer just can be applied for the business that needs are handled;
Customer service can help power customer directly to dial 95598 electrical power services hot lines.
When power customer need be inquired about electricity charge information,
1, power customer is inquired about demand with the electricity charge and is sent through cell-phone customer terminal A;
2, customer end A is sent to interface server B through compiling with electricity charge query argument information;
3, interface server B inquires about in database server C according to the parameter information that receives;
4, database server C gets access to Query Result according to parameter information, and the result is sent to interface server B;
5, interface server B returns to customer end A with the Query Result that obtains among the database server C
6, customer end A is obtained Query Result and with after its parsing, is presented at power supply power client inquiry on the mobile phone from interface server B.
As shown in Figure 2: this electric power interactive service system is to be made up of jointly Internet, information outer net and information Intranet three parts;
1, through cell-phone customer terminal demand is sent, the GSM signal is sent to Internet through operator base station or the direct parameter information that will compile from the WI-FI wireless router;
2, Internet through the server of these information outer nets of xegregating unit, reaches the information Intranet with the WebService service of parameter information through fire wall, Intranet interface server;
3, from the database server of information Intranet, inquire parameter information and return Query Result again.
The present invention is through developing application program of mobile phone on android and iOS mobile phone operating system; And carry out mutual with the web application that is deployed in the information outer net; Realize the information about power of the inquiry electricity charge in real time, power failure information, rechargeable card etc., realize the electric power interactive service of mobile phone terminal.
Claims (5)
1. electric power interactive service system that is used for mobile phone terminal; It is characterized in that: said service system comprises cell-phone customer terminal, interface server and database server, and cell-phone customer terminal is connected with database server through the interface server that mobile phone wireless network call backstage provides; Database server obtains the data set result of client requests, is presented at after the analysis on the mobile phone display screen of cell-phone customer terminal.
2. the electric power interactive service system that is used for mobile phone terminal according to claim 1 is characterized in that: the cell-phone customer terminal front-end interface is used java, Ojective-C, and the J2EE framework of WebWork2+Spring is adopted on the backstage.
3. the electric power interactive service system that is used for mobile phone terminal according to claim 1, it is characterized in that: the mobile phone wireless network comprises GSM, CDMA, wi-fi.
4. the electric power interactive service system that is used for mobile phone terminal according to claim 1 is characterized in that: in database server, be provided with electricity charge inquiries, the bulletin that has a power failure, site inquiry, pay the fees supplement with money, my space, information subscribing, information inquiry, service handling and customer service.
5. the electric power interactive service system that is used for mobile phone terminal according to claim 4 is characterized in that: electricity charge information is inquired about in electricity charge inquiry whenever and wherever possible; The bulletin that has a power failure is inquired about relevant plans power failure information whenever and wherever possible; Pay the fees and supplement the account charging of giving oneself whenever and wherever possible with money; My space is managed logon account, comprises that account management, system login, password are given for change, client's password for inquiry is revised; Information subscribing is subscribed to scheduled outage information and electricity bill information; Its information of paying the fees such as writing down and supplement with money record of paying the fees of information inquiry inquiry; Service handling is submitted the application of all kinds of service handlings to, after being passed by the special seat personnel, changes related service department over to and carries out professional accepting in advance; Customer service is for directly dialing 95598 electrical power services hot lines.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2012100083310A CN102592248A (en) | 2012-01-12 | 2012-01-12 | Power interaction service system for mobile phone terminal |
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| CN2012100083310A CN102592248A (en) | 2012-01-12 | 2012-01-12 | Power interaction service system for mobile phone terminal |
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Cited By (26)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103455952A (en) * | 2013-09-06 | 2013-12-18 | 国家电网公司 | Indoor information displaying and publishing system |
| CN103605331A (en) * | 2013-10-25 | 2014-02-26 | 国家电网公司 | Intelligent electricity consumption service system based on UC technology |
| CN103763182A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Customer service request implementing method based on wechat public platform |
| CN103929724A (en) * | 2014-05-08 | 2014-07-16 | 国网上海市电力公司 | Power outage notification system and method |
| CN104182839A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing service expansion mobile application system and work method thereof |
| CN104182842A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing checking mobile application system and working method thereof |
| CN104376501A (en) * | 2014-11-13 | 2015-02-25 | 国家电网公司 | Electric power service system for mobile phone terminal |
| CN104504315A (en) * | 2014-11-29 | 2015-04-08 | 韩少茹 | Multilateral interaction method of power consumption information of smart power grid |
| CN104580390A (en) * | 2014-12-19 | 2015-04-29 | 国家电网公司 | Electric power information scheduling engine in self-service mobile phone electricity-bill-paying terminal and using method of electric power information scheduling engine |
| CN104703153A (en) * | 2015-01-13 | 2015-06-10 | 山东大学 | Short message intercepting method and system applicable to data exchange of internal and external network isolated environments |
| CN104932892A (en) * | 2015-06-19 | 2015-09-23 | 浪潮软件集团有限公司 | Web application middleware asynchronous nested calling method realized based on WebWorker |
| CN104951525A (en) * | 2015-06-11 | 2015-09-30 | 国家电网公司 | Electric power information query method and handheld terminal device |
| CN105025107A (en) * | 2015-07-28 | 2015-11-04 | 国网北京市电力公司 | Power failure information processing method, client and server |
| CN105023082A (en) * | 2014-04-28 | 2015-11-04 | 王振铎 | Electricity marketing automated management and interactive service system |
| CN105323280A (en) * | 2014-07-24 | 2016-02-10 | 国家电网公司 | Business processing method, device and system for power system |
| CN105450764A (en) * | 2015-12-05 | 2016-03-30 | 内蒙古电力勘测设计院有限责任公司 | New energy power station interactive design system |
| CN106056772A (en) * | 2016-06-12 | 2016-10-26 | 江苏荣夏安全科技有限公司 | Electricity charge prepayment system and method |
| CN106651356A (en) * | 2016-11-14 | 2017-05-10 | 国网天津市电力公司 | Two-dimensional code payment system for electric meters |
| CN107172080A (en) * | 2017-06-27 | 2017-09-15 | 国家电网公司 | Management of power use method and system |
| CN107509177A (en) * | 2017-07-15 | 2017-12-22 | 太仓诚泽网络科技有限公司 | A kind of charges for water and electricity payment system for prompting |
| CN107665437A (en) * | 2017-07-12 | 2018-02-06 | 重庆雅智兰能源管理有限公司 | Electric power maintenance system users management method and equipment |
| CN107798088A (en) * | 2017-10-20 | 2018-03-13 | 江苏电力信息技术有限公司 | A kind of dynamic loading method for being used for micro- application data and the page |
| CN108091120A (en) * | 2017-12-19 | 2018-05-29 | 国网河北省电力有限公司衡水市冀州区供电分公司 | A kind of power consumer number inquiry terminal and method |
| CN110009524A (en) * | 2018-12-13 | 2019-07-12 | 国网青海省电力公司海北供电公司 | A kind of palm APP |
| CN111105562A (en) * | 2019-12-16 | 2020-05-05 | 广东电网有限责任公司 | Electricity fee inquiry and payment system |
| CN111667180A (en) * | 2020-06-07 | 2020-09-15 | 国网宁夏电力有限公司营销服务中心(国网宁夏电力有限公司计量中心) | Power business management method and device and electronic equipment |
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| CN103455952A (en) * | 2013-09-06 | 2013-12-18 | 国家电网公司 | Indoor information displaying and publishing system |
| CN103605331A (en) * | 2013-10-25 | 2014-02-26 | 国家电网公司 | Intelligent electricity consumption service system based on UC technology |
| CN103605331B (en) * | 2013-10-25 | 2016-08-17 | 国家电网公司 | A kind of intelligent power service system based on UC technology |
| CN103763182A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Customer service request implementing method based on wechat public platform |
| CN103763182B (en) * | 2014-02-13 | 2016-11-16 | 国家电网公司 | A kind of implementation method of customer service request based on wechat public platform |
| CN105023082A (en) * | 2014-04-28 | 2015-11-04 | 王振铎 | Electricity marketing automated management and interactive service system |
| CN103929724A (en) * | 2014-05-08 | 2014-07-16 | 国网上海市电力公司 | Power outage notification system and method |
| CN105323280A (en) * | 2014-07-24 | 2016-02-10 | 国家电网公司 | Business processing method, device and system for power system |
| CN104182839B (en) * | 2014-08-26 | 2018-03-09 | 国网浙江省电力有限公司 | Power marketing industry expands mobile application system and its method of work |
| CN104182842A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing checking mobile application system and working method thereof |
| CN104182839A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing service expansion mobile application system and work method thereof |
| CN104376501A (en) * | 2014-11-13 | 2015-02-25 | 国家电网公司 | Electric power service system for mobile phone terminal |
| CN104504315A (en) * | 2014-11-29 | 2015-04-08 | 韩少茹 | Multilateral interaction method of power consumption information of smart power grid |
| CN104580390A (en) * | 2014-12-19 | 2015-04-29 | 国家电网公司 | Electric power information scheduling engine in self-service mobile phone electricity-bill-paying terminal and using method of electric power information scheduling engine |
| CN104580390B (en) * | 2014-12-19 | 2018-03-27 | 国家电网公司 | Power information scheduling engine and its method in electricity charge self-helping cell-phone payment terminal |
| CN104703153A (en) * | 2015-01-13 | 2015-06-10 | 山东大学 | Short message intercepting method and system applicable to data exchange of internal and external network isolated environments |
| CN104951525A (en) * | 2015-06-11 | 2015-09-30 | 国家电网公司 | Electric power information query method and handheld terminal device |
| CN104932892B (en) * | 2015-06-19 | 2017-11-21 | 浪潮软件集团有限公司 | Web application middleware asynchronous nested calling method realized based on WebWorker |
| CN104932892A (en) * | 2015-06-19 | 2015-09-23 | 浪潮软件集团有限公司 | Web application middleware asynchronous nested calling method realized based on WebWorker |
| CN105025107A (en) * | 2015-07-28 | 2015-11-04 | 国网北京市电力公司 | Power failure information processing method, client and server |
| CN105450764A (en) * | 2015-12-05 | 2016-03-30 | 内蒙古电力勘测设计院有限责任公司 | New energy power station interactive design system |
| CN105450764B (en) * | 2015-12-05 | 2018-12-07 | 内蒙古电力勘测设计院有限责任公司 | New energy power station interactive design system (IDS) |
| CN106056772A (en) * | 2016-06-12 | 2016-10-26 | 江苏荣夏安全科技有限公司 | Electricity charge prepayment system and method |
| CN106056772B (en) * | 2016-06-12 | 2019-01-22 | 江苏荣夏安全科技有限公司 | A kind of electricity charge pre-paid system and method |
| CN106651356A (en) * | 2016-11-14 | 2017-05-10 | 国网天津市电力公司 | Two-dimensional code payment system for electric meters |
| CN107172080A (en) * | 2017-06-27 | 2017-09-15 | 国家电网公司 | Management of power use method and system |
| CN107665437A (en) * | 2017-07-12 | 2018-02-06 | 重庆雅智兰能源管理有限公司 | Electric power maintenance system users management method and equipment |
| CN107509177A (en) * | 2017-07-15 | 2017-12-22 | 太仓诚泽网络科技有限公司 | A kind of charges for water and electricity payment system for prompting |
| CN107798088A (en) * | 2017-10-20 | 2018-03-13 | 江苏电力信息技术有限公司 | A kind of dynamic loading method for being used for micro- application data and the page |
| CN108091120A (en) * | 2017-12-19 | 2018-05-29 | 国网河北省电力有限公司衡水市冀州区供电分公司 | A kind of power consumer number inquiry terminal and method |
| CN110009524A (en) * | 2018-12-13 | 2019-07-12 | 国网青海省电力公司海北供电公司 | A kind of palm APP |
| CN111105562A (en) * | 2019-12-16 | 2020-05-05 | 广东电网有限责任公司 | Electricity fee inquiry and payment system |
| CN111667180A (en) * | 2020-06-07 | 2020-09-15 | 国网宁夏电力有限公司营销服务中心(国网宁夏电力有限公司计量中心) | Power business management method and device and electronic equipment |
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