CN102521908A - Wireless solution for wireless queuing and service evaluation terminal - Google Patents
Wireless solution for wireless queuing and service evaluation terminal Download PDFInfo
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- CN102521908A CN102521908A CN2011103724073A CN201110372407A CN102521908A CN 102521908 A CN102521908 A CN 102521908A CN 2011103724073 A CN2011103724073 A CN 2011103724073A CN 201110372407 A CN201110372407 A CN 201110372407A CN 102521908 A CN102521908 A CN 102521908A
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Abstract
The invention relates to a wireless solution for a wireless queuing and service evaluation terminal. A universal tablet personal computer with a wireless fidelity (WIFI) function is used for replacing traditional terminals such as queuing number calling machines and evaluators. Business personnel or service personnel sends out a service request or an evaluation request through a keyboard which is connected with the tablet personal computer. A customer knows about the relevant information of the business personnel and gives service evaluation through the touch screen of the tablet personal computer. Communication is realized by using a wireless network and a queuing computer. Not only can the queue number calling and evaluation functions of the traditional terminals be realized, but also the problems of complex wiring, queue number calling obstruction and the like are solved. Moreover, by using the system, the image of an enterprise can be improved and even additional revenues and the like can be increased for the enterprise. The system is easy to install and maintain, has high universality and is particularly suitable for banks, financial units and other units with service windows.
Description
Technical field
The present invention relates to the electronic queuing machine field, relate in particular to the queuing machine system application management method.
Background technology
The queue machine service call and the service evaluation terminal of using at present, major part all are to use the specialized equipment of being produced by the specialized vendor, and these type of functions of the equipments are single; Strongly professional; Need to be typically wire connected to concentrator or queue machine, change, move or change trouble of method of service like business through dedicated line and interface (like RS232, RS485 etc.); And when information is sent simultaneously in a plurality of terminals, also be easy to generate choking phenomenon, need the operator to resend information.
Because panel computer self integrating WIFI function, and along with the emerge in multitude and the price of panel computer reduces, the intelligent and versatility of panel computer more and more is suitable as wireless terminal and multimedia display equipment, and can shorten the construction cycle greatly.
The present invention can realize the function of traditional Zero queuing, service evaluation two station terminals through a panel computer, and does not need complicated wiring and interface unit, uses simple, easy to maintenance.And can also promote corporate image, even also can be enterprise through playing advertisement information and increase additional income through the multimedia display function of panel computer.
Summary of the invention
Problem involved in the present invention is the calling terminal and the wireless solution of estimating the terminal of queue machine in service industry.
The technical scheme that adopts
The wireless solution at a kind of wireless queuing and service evaluation terminal
,Comprise process:
Business personnel or salesman use service system input employee code, login password and the service window number in the panel computer during professional the beginning; Back essential informations such as display business person's photo, the grade of service on the panel computer screen are logined in success, and demonstration can receive the touch key-press of timing and Function of Evaluation.And display screen can divide a plurality of viewing areas, and a zone shows above information, and other zone can be used for showing out of Memory, like introduction to business, corporate culture, advertising message etc.On panel computer, need an external QWERTY keyboard or portable numeric keypad; The business personnel uses keyboard to inform that panel computer sends service request; Panel computer arrives the queuing computing machine with service request through the WIFI Network Transmission; Computing machine is given the panel computer that sends this service request the customer ID information of needs service through the WIFI Network Transmission, and panel computer can show that customer ID also can not show customer ID information after receiving this information.The client can start clocking capability through touch-screen when the service beginning; Service finishes the back business personnel to be used keyboard to finish timing and asks the client to estimate, and the client estimates to this service through touch-screen, as be evaluated as poor; Panel computer will be opened new display page; Require the client to confirm to serving unsatisfied option, estimate finish the rear plate computer with evaluation result through the WIFI Network Transmission to the computer recording of lining up, prepare beginning service next time.Service finishes the back business personnel through keyboard, withdraws from service system.
Embodiment
The panel computer, queuing computing machine and the miscellaneous equipment that use wireless access device (like wireless router) will have the WIFI function are formed a LAN; Panel computer adopts radio access network, but queuing computing machine and miscellaneous equipment can wired also wireless access LANs.
But business personnel's essential information and information on services all are stored in the queuing computing machine; The business personnel uses the panel computer login system before beginning to serve; Input employee coding, login password and service window number during login; Success is logined the back and on this panel computer screen, is shown this business personnel essential informations such as photo, current service grade of working; The business personnel through be placed on sales counter inner be connected on the panel computer keyboard, make panel computer utilize wireless network to send service call request to the queuing computing machine, wait for client's acceptance service of coming.If have the client to wait in the queuing computing machine and satisfy this business personnel's service type, then queue machine is sent to the panel computer that sends service call request with customer ID through wireless network, and waits the client through information such as voice notice.After the client comes service window, can carry out timing to this service through " timing " order button that touches on the panel computer display screen, the client also can suspend or continue clocking capability through touch-screen at any time in the service process.After service finishes; The business personnel starts request customer service Function of Evaluation through keyboard, and finishes this service timing, shows the service quality rating order button on the panel computer screen; The client accomplishes service evaluation through touch button; Poor like being evaluated as of providing of client, new display page will be opened by the system in panel computer, require the client to confirm serving unsatisfied option; Estimate to finish the rear plate computer with evaluation result through wireless network transmissions to the computer recording of lining up, prepare beginning service next time.Will not estimate like the client, the business personnel also can be when the services client that please look for novelty, and system provides the evaluation quality of " satisfaction " automatically.If it is spacing that queue machine is issued the customer ID of service request panel computer, the business personnel can continue the service business that keypad please be looked for novelty; When if the client panel computer sends service request, do not satisfy the client of its service request in the queue machine, then system gets into and waits for, arrives up to the client who satisfies service request.Panel computer can or log off through the keyboard bolt down procedure waiting period service finishes the back or do not having service handling.
This system does not have specific (special) requirements to queue machine, and suggestion uses the computing machine with printing function, touch-screen and wireless network card to get final product, and system can satisfy multinomial service and wait in line.For satisfying system to being suitable for of multiple panel computer, system can adopt C/S and two kinds of mode of operations of B/S: C/S model need be installed client software on the panel computer as the terminal, and this mode operation efficient height, to take Internet resources few; The B/S pattern need be used browser access server (queue machine) on panel computer, this pattern takies the Internet resources height but versatility is higher.
In order further to improve the utilization benefit of panel computer, screen is divided into a plurality of viewing areas, and a zone shows above information on services, and other zone is used to show out of Memory, like introduction to business, corporate culture, advertising message etc.Not only satisfied the needs at Zero queuing and service evaluation terminal through this invention, but also improved corporate image, even can also increase income for enterprise or department.
Claims (5)
1. the wireless solution at wireless queuing and service evaluation terminal, its characteristic comprises process:
Business personnel or salesman use service system incoming traffic person code, login password and the service window in the panel computer; Essential informations such as display business person's photo, the grade of service on the screen of back are logined in success, also show the touch key-press that can receive timing and Function of Evaluation.
2. the wireless solution at a kind of wireless queuing according to claim 1 and service evaluation terminal; It is characterized in that an external QWERTY keyboard or portable numeric keypad on panel computer; The business personnel uses keyboard to send service request to panel computer; Panel computer arrives the queuing computing machine with service request through the WIFI Network Transmission; Computing machine is given the panel computer that sends this service request the customer ID information of needs service through the WIFI Network Transmission, and panel computer can show that customer ID also can not show customer ID information after receiving this information.
3. the wireless solution at a kind of wireless queuing according to claim 1 and service evaluation terminal; It is characterized in that the client can start clocking capability through touch-screen when the service beginning; Service finishes the back business personnel to be used keyboard to finish timing and asks the client to estimate, and the client estimates to service through touch-screen, as be evaluated as poor; Panel computer will be opened new display page; Require the client to confirm to serving unsatisfied option, estimate finish the rear plate computer with evaluation result through the WIFI Network Transmission to the computer recording of lining up, prepare beginning service next time.
4. the wireless solution at a kind of wireless queuing according to claim 1 and service evaluation terminal is characterized in that system can adopt the C/S mode of operation also can adopt the B/S mode of operation.
5. according to the wireless solution of claim 1 with 2 described a kind of wireless queuings and service evaluation terminal; Displaying information on screen can be divided a plurality of viewing areas after it is characterized in that system login; Regional display business person's information is used touch key-press with estimating, and other zone can be used for showing out of Memory.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103724073A CN102521908A (en) | 2011-11-22 | 2011-11-22 | Wireless solution for wireless queuing and service evaluation terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103724073A CN102521908A (en) | 2011-11-22 | 2011-11-22 | Wireless solution for wireless queuing and service evaluation terminal |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102521908A true CN102521908A (en) | 2012-06-27 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN2011103724073A Pending CN102521908A (en) | 2011-11-22 | 2011-11-22 | Wireless solution for wireless queuing and service evaluation terminal |
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| CN (1) | CN102521908A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102956052A (en) * | 2012-08-14 | 2013-03-06 | 姚利龙 | Queuing method and queuing system based on mobile intelligent terminal |
| CN106097532A (en) * | 2016-05-30 | 2016-11-09 | 汪桂楠 | A kind of public place intelligent queuing machine system |
| CN106228667A (en) * | 2016-07-15 | 2016-12-14 | 浪潮软件集团有限公司 | Hardware number calling system for state and place tax combined office |
| CN110827460A (en) * | 2019-10-14 | 2020-02-21 | 黄永明 | Number calling evaluation method and device |
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| WO2005124699A1 (en) * | 2004-06-17 | 2005-12-29 | Monkwood Technologies Ltd. | A queue management system and method |
| CN2864817Y (en) * | 2005-09-09 | 2007-01-31 | 郭跃进 | Service quality appraisal management system |
| CN101110137A (en) * | 2007-08-09 | 2008-01-23 | 深圳市奥拓电子有限公司 | Flexible intelligent queuing management method and system |
| CN101866450A (en) * | 2010-05-21 | 2010-10-20 | 江苏航泰电子科技有限公司 | Service quality supervising method and implementation |
| CN101887603A (en) * | 2010-07-15 | 2010-11-17 | 浙江金大科技有限公司 | Bank navigation system |
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Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2005124699A1 (en) * | 2004-06-17 | 2005-12-29 | Monkwood Technologies Ltd. | A queue management system and method |
| CN2731568Y (en) * | 2004-10-20 | 2005-10-05 | 北京惠悦通电子技术有限公司 | Counter shop assistant service tag |
| CN2864817Y (en) * | 2005-09-09 | 2007-01-31 | 郭跃进 | Service quality appraisal management system |
| CN101110137A (en) * | 2007-08-09 | 2008-01-23 | 深圳市奥拓电子有限公司 | Flexible intelligent queuing management method and system |
| CN101866450A (en) * | 2010-05-21 | 2010-10-20 | 江苏航泰电子科技有限公司 | Service quality supervising method and implementation |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102956052A (en) * | 2012-08-14 | 2013-03-06 | 姚利龙 | Queuing method and queuing system based on mobile intelligent terminal |
| CN106097532A (en) * | 2016-05-30 | 2016-11-09 | 汪桂楠 | A kind of public place intelligent queuing machine system |
| CN106228667A (en) * | 2016-07-15 | 2016-12-14 | 浪潮软件集团有限公司 | Hardware number calling system for state and place tax combined office |
| CN110827460A (en) * | 2019-10-14 | 2020-02-21 | 黄永明 | Number calling evaluation method and device |
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Application publication date: 20120627 |