CN102156800A - Service industry information processing method and system based on voice conversation technology - Google Patents
Service industry information processing method and system based on voice conversation technology Download PDFInfo
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Abstract
The invention discloses a service industry information processing method and a system based on the voice conversation technology, wherein the service industry information processing system comprises a server module, an information display module connected to the server module through a network and used for displaying public service information, a kitchen module which is responsible for managing configuration works of a kitchen, a handheld customer terminal module which is responsible for connecting to a customer ordering terminal, a handheld waiter terminal module which is responsible for connecting to a waiter ordering terminal, and a checkout module which is responsible for completing the cash-drawing operation. The processing system provided by the invention analyzes and processes the voice information of the customer through the server module to generate a corresponding policy of the customer, so that the dish preparation priority of the kitchen can be optimized, and the service level of the waiter can be improved. The service industry information processing method and the system based on the voice conversation technology are widely applied to catering service industry.
Description
Technical field
The present invention relates to information processing method and system that a kind of service industry utilizes computer technology and mobile communication technology, particularly a kind of service sector information processing method and system based on the voice dialogue technology.
Background technology
At service locations such as food and drink or hotels, the common service form of people is a manual service, adopts the master mode record simultaneously, the mode of oral reception and registration.Adopt these common modes exist information content transmission untimely, go wrong easily, client can't the tracking enquiry progress etc. defective, experience and service level owing to waiter varies with each individual in addition, can't guarantee that each waiter can both accomplish corresponding counter-measure is also in time made in the accurate judgement of client's attitude, and waiter judges that to client's attitude information also can't in time send other attendants to, and then the whole service level of influence.
Along with the increase of people's understanding and the variation of demand, had some service locations to adopt electric order dishes list or self-service ordering to replace clerking now, in addition just like patent documentation 1(application number/patent No. 200410066778.9) or patent documentation 2(application number/patent No. 200910089140.X) the described wireless device of ordering.These electric order dishes systems can be given client's autonomous operation, but particularly later maintenance cost is higher for hardware and software cost, can't realize providing personalized service targetedly to client simultaneously.
Summary of the invention
In order to solve above-mentioned technical matters, the objective of the invention is: a kind of service sector information processing method based on the voice dialogue technology is provided, personalized service strategy can be provided according to client's actual conditions, thereby improves service level;
Another purpose of the present invention is: a kind of service sector information handling system based on the voice dialogue technology is provided, can handle in real time client's demand information, and generate client's countermeasure, optimize the garnishes relative importance value in kitchen, lifting waiter's service level.
The technical solution adopted for the present invention to solve the technical problems is:
A kind of service sector information processing method based on the voice dialogue technology may further comprise the steps:
S110, the input voice signal of ordering;
S120, to the input voice signal carry out pre-service;
The characteristic parameter of S130, extraction input speech signal;
The semanteme of S140, recognition of speech signals correspondence;
S150, the voice of name of the dish that client puts are carried out the phonetic-rhythm analysis;
The relative importance value of S160, name of the dish that client puts carries out analysis and judgement;
The generation of S170, client's countermeasure;
The generation of S180, kitchen job information, waiter's job information, client's feedback information.
Be further used as preferred embodiment, described step S110 comprises:
S401, client are to the dining room;
Whether S402, inquiry client carry mobile phone;
S403, if client has carried mobile phone, inquire then whether client has installed the software of ordering, if client does not carry mobile phone or client's mobile phone is not installed the software of ordering, then carry out S404; If client has carried mobile phone and mobile phone is equipped with the software of ordering, then carry out S405;
S404, provide the terminal of ordering for client;
Order software and be connected to the network system in dining room of S405, handset starting;
S406, browse restaurant menus, and listen to voice broadcast;
S407, input customer demand voice signal.
Be further used as preferred embodiment, the customer demand voice signal among the described S407 can be the instruction of ordering dishes, instructs, moves back dish instruction or checkout instruction with dish.
Be further used as preferred embodiment, the characteristic parameter of the voice signal among the described S130 comprises the Cycle Length in vowel interval of persistence length, volume, stress, word speed, phoneme or syllable of poor, the pause of fundamental frequency envelope, fundamental frequency maximal value, fundamental frequency minimum value, fundamental frequency maximal value and minimum value.
Be further used as preferred embodiment, the kitchen job information among the described S180 generates further comprising the steps of:
S310, cook receive the kitchen job information by terminal;
S320, cook are according to kitchen job information layout job priority degree, and the operation of execution pantry;
S330, cook provide the food delivery instruction by terminal;
S340, judge whether new job task, then return S310, then carry out S350 if not if having;
S350, end kitchen operation.
Be further used as preferred embodiment, the waiter's job information among the described S180 generates further comprising the steps of:
S510, waiter wait instruction;
S520, reception " configuration tableware " instruction;
S530, execution " configuration tableware " operation;
S540, reception " food delivery " instruction;
S550, execution " food delivery " operation;
S560, reception " specific (special) requirements " information;
S570, reply customer requirement;
S580, service finish, and enter waiting state.
A kind of service sector information handling system based on the voice dialogue technology, comprise server module, described server module by network be connected with the information display module, the galley module of being in charge of kitchen configuration operation that show public service information, be responsible for connecting client order terminal client's handheld terminal module, be responsible for Connection Service person order terminal waiter's handheld terminal module, be responsible for finishing the cash register module of cash register operation.
Be further used as preferred embodiment, described network is cable LAN of setting up by netting twine or the WLAN (wireless local area network) of setting up by WIFI, bluetooth.
Be further used as preferred embodiment, described server module comprises that processor, described processor also are connected with I/O portion, network control portion, primary memory, storage part.Be provided with task queue management department, information inquiry handling part, voice messaging handling part, cash register handling part, customer information management portion, employee information management department, network service processing portion in the described primary memory, described voice messaging handling part comprises sound identification module, prosodic features extraction module, countermeasure generation module, voice messaging processing and control module.Be provided with restaurant menus data, voice messaging data, job priority degree judgment processing rule, Customer Information data, employee information data in the described storage part.
Be further used as preferred embodiment, described client's handheld terminal module, waiter's handheld terminal module be by being wirelessly connected with the terminal of ordering, the PDA handheld terminal that the described terminal of ordering provides for smart mobile phone that the software of ordering has been installed or dining room.
The invention has the beneficial effects as follows: disposal route of the present invention by characteristic parameter, the identification of extracting input speech signal corresponding semantic, carry out the phonetic-rhythm analysis, relative importance value analysis and judgement to putting name of the dish, and generation client countermeasure, the needs that kitchen job priority degree is arranged have been satisfied, and can provide service targetedly to client, promote service quality comprehensively;
Another beneficial effect of the present invention is: disposal system of the present invention is carried out analyzing and processing by server module to client's voice messaging, generates client's countermeasure, can optimize the kitchen the garnishes relative importance value, promote waiter's service level.
Description of drawings
The invention will be further described below in conjunction with drawings and Examples.
Fig. 1 is the process flow diagram of service sector information processing method of the present invention;
Fig. 2 is the phonetic entry process flow diagram of service sector information processing method embodiment one of the present invention;
Fig. 3 is the kitchen job processing flow figure of service sector information processing method embodiment one of the present invention;
Fig. 4 is the process flow diagram of waiter's operation of service sector information processing method embodiment one of the present invention;
Fig. 5 is the functional block diagram of service sector information handling system embodiment one of the present invention;
Fig. 6 is the functional module of service sector information handling system embodiment one of the present invention and the synoptic diagram of corresponding perform region;
Fig. 7 is the structured flowchart of the server module of service sector information handling system embodiment one of the present invention;
Fig. 8 is the voice messaging processing flow chart of service sector information handling system embodiment one of the present invention;
Fig. 9 is the customer consumption surface chart of service sector information handling system embodiment one of the present invention;
Figure 10 is the processing surface chart of waiter's operation of service sector information handling system embodiment one of the present invention.
Symbol description:
10 server modules;
20 information display module;
30 galley module;
40 client's handheld terminal modules;
50 waiter's handheld terminal modules;
60 cash register modules;
70 printing terminals;
80 display terminals;
90 voice terminal devices;
91 cash register terminals;
92 cook's terminals;
110 processors;
120 I/O portions;
130 network control portions;
140 primary memorys;
141 task queue management departments;
142 information inquiry handling parts;
143 voice messaging handling parts;
144 cash register handling parts;
145 customer information management portions;
146 employee information management departments;
147 network service processing portions;
150 storage parts;
151 restaurant menus data;
152 voice messaging data;
153 job priority degree judgment processing rules;
154 Customer Information data;
155 employee information data;
121 input processing modules;
122 output processing modules;
1411 voice messaging processing and control module;
1412 sound identification modules;
1413 prosodic features are extracted module out;
1414 rhythm parsing modules;
1415 countermeasure generation modules;
410 client's handheld terminal #1;
420 client's handheld terminal #2;
510 waiter's handheld terminal #1;
520 waiter's handheld terminal #2;
S110 imports the voice signal of ordering;
S120 carries out pre-service to input speech signal;
S130 extracts the characteristic parameter of input speech signal out;
The semanteme of S140 recognition of speech signals correspondence;
The phonetic-rhythm analysis of name of the dish that client S150 puts;
The relative importance value analysis and judgement of name of the dish that client S160 puts;
Client's S170 countermeasure generates;
The generation of S180 kitchen job information, waiter's job information, client's feedback information;
S310 receives the kitchen job information;
S320 layout job priority degree, and carry out the pantry operation;
S330 provides the food delivery instruction;
Whether S340 has new job task;
S350 finishes;
Client S401 is to the dining room;
S402 judges whether to be with mobile phone;
S403 judges whether mobile phone installs the software of ordering;
The S404 dining room provides the terminal of ordering;
Order software and be linked to the network system in dining room of S405 handset starting;
S406 browses restaurant menus, and listens to voice broadcast;
S407 input customer demand voice signal;
During waiter S510 waits for;
S520 receives " " the instruction of configuration tableware;
S530 carries out " " the operation of configuration tableware;
S540 receives " food delivery " instruction;
S550 carries out " food delivery " instruction manipulation;
S560 receives " specific (special) requirements " information;
S570 replys customer requirement;
S580 serves end, enters waiting status;
F410 receives new service mobile phone interface;
The F420 mobile phone successfully is connected to director server interface, dining room;
F430 service homepage interface;
The preferential report of F440 interface;
The F450 interface of ordering dishes;
F460 inquires about the information interface of ordering dishes;
F470 moves back the dish interface;
F480 is with the dish interface;
The F490 interface of settling accounts;
Waiter F510 receives restaurant server end command interface;
F520 restaurant server end instruction details interface;
End instruction details interface, F530 kitchen;
Client F540 holds instruction details interface.
Embodiment
With reference to Fig. 1, a kind of service sector information processing method based on the voice dialogue technology may further comprise the steps:
S110, the input voice signal of ordering;
S120, the voice signal of input is carried out pre-service, comprise the voice signal work of treatment that denoising sound, normalization process etc. are conventional;
The characteristic parameter of S130, extraction input speech signal;
The semanteme of S140, recognition of speech signals correspondence, even the speech data of input is discerned processing with speech recognition technology, thereby obtain the pairing initial sum finish time of each phoneme or syllable and utilize certain form to mark, so that follow-up processing;
S150, the voice of name of the dish that client puts are carried out the phonetic-rhythm analysis, utilize each phoneme that obtains among the S140 or syllable merogenesis information (comprising start time and concluding time) and the prosodic features value of the correspondence obtained in the characteristic parameter S130 stage of extracting input speech signal out generates the prosodic features vector;
The relative importance value of S160, name of the dish that client puts carries out analysis and judgement, with reference to job priority degree judgment processing rule, utilize some vector analysis computing method that the prosodic features vector that the phonetic-rhythm analysis phase S150 of name of the dish that client puts is generated is analyzed, thereby calculate the hesitation degree value of client, corresponding job priority degree is set according to this hesitation degree value to orderring dish;
The generation of S170, client's countermeasure, job priority number of degrees value according to S160 dish that resulting client orders, according to job priority degree judgment processing rule, generate client's countermeasure, thereby the guide service personnel deal with client with intimate more careful service details;
The generation of S180, kitchen job information, waiter's job information, client's feedback information.The client's countermeasure that generates according to S170 produces client's kitchen job information and waiter's job information, and the kitchen job information sends the kitchen processing terminal to, instructs the cook according to the job queue pantry; Waiter's job information is used for dispatch service person provides service to corresponding client position, for waiter provides concrete guide according to client's countermeasure; Client's feedback information can show in client's terminal, comprises that client has order information such as dish, dish state of living in, the cost amount of money.
With reference to Fig. 2, described step S110 comprises:
S401, client are to the dining room;
Whether S402, inquiry client carry mobile phone;
S403, if client has carried mobile phone, inquire then whether client has installed the software of ordering, if client does not carry mobile phone or client's mobile phone is not installed the software of ordering, then carry out S404; If client has carried mobile phone and mobile phone is equipped with the software of ordering, then carry out S405;
S404, provide the terminal of ordering for client;
Order software and be connected to the network system in dining room of S405, handset starting;
S406, browse restaurant menus, and listen to voice broadcast;
S407, input customer demand voice signal.
Be further used as preferred embodiment, customer demand voice signal among the described S407 can be the instruction of ordering dishes, instructs, moves back dish instruction or checkout instruction with dish, client can order dishes by handheld terminal, with dish, move back dish or checkout, the demand for services when greatly having made things convenient for client to have dinner.
Be further used as preferred embodiment, the characteristic parameter of the voice signal among the described S130 comprises the Cycle Length in vowel interval of persistence length, volume, stress, word speed, phoneme or syllable of poor, the pause of fundamental frequency envelope, fundamental frequency maximal value, fundamental frequency minimum value, fundamental frequency maximal value and minimum value.
With reference to Fig. 3, be further used as preferred embodiment, the kitchen job information among the described S180 generates further comprising the steps of:
S310, cook receive the kitchen job information by terminal;
S320, cook are according to kitchen job information layout job priority degree, and the operation of execution pantry;
S330, cook provide the food delivery instruction by terminal;
S340, judge whether new job task, then return S310, then carry out S350 if not if having;
S350, end kitchen operation.
With reference to Fig. 4, be further used as preferred embodiment, the waiter's job information among the described S180 generates further comprising the steps of:
S510, waiter wait instruction;
S520, waiter receive " configuration tableware " instruction by handheld terminal;
S530, waiter carry out " configuration tableware " operation;
S540, waiter receive " food delivery " instruction by terminal;
S550, waiter carry out " food delivery " operation;
S560, waiter receive " specific (special) requirements " information by terminal;
S570, waiter reply customer requirement;
S580, service finish, and enter waiting state.
Above-mentioned waiter's work flow is general old process, under the situation that dining room infosystem and device are widelyd popularize, can realize dining room employee's the optimization that minimizes and serve.But receive the scheduling S520 of the layout tableware of dining room system, the specific (special) requirements instruction S560 that receives the food delivery instruction S540 of kitchen end and receive client does not always occur according to the flow process number in the figure successively, and practical application is not limited to the described situation of above-mentioned process flow diagram.
With reference to Fig. 5, a kind of service sector information handling system based on the voice dialogue technology, comprise server module 10, described server module 10 by network be connected with the information display module 20, the galley module 30 of being in charge of kitchen configuration operation that show public service information, be responsible for connecting client order terminal client's handheld terminal module 40, be responsible for Connection Service person order terminal waiter's handheld terminal module 50, be responsible for finishing the cash register module 60 of cash register operation.
Be further used as preferred embodiment, described network is cable LAN of setting up by netting twine or the WLAN (wireless local area network) of setting up by WIFI, bluetooth.
With reference to Fig. 7, be further used as preferred embodiment, described server module 10 comprises that processor 110, described processor 110 also are connected with I/O portion 120, network control portion 130, primary memory 140, storage part 150.
Be further used as preferred embodiment, be provided with task queue management department 141, information inquiry handling part 142, voice messaging handling part 143, cash register handling part 144, customer information management portion 145, employee information management department 146, network service processing portion 147 in the described primary memory 140, comprise sound identification module 1412, prosodic features extraction module 1413, countermeasure generation module 1415, voice messaging processing and control module 1411 in the described voice messaging handling part 143.
Be further used as preferred embodiment, be provided with restaurant menus data 151, voice messaging data 152, job priority degree judgment processing rule 153, Customer Information data 154, employee information data 155 in the described storage part 150.
Be further used as preferred embodiment, described client's handheld terminal module 40, waiter's handheld terminal module 50 be by being wirelessly connected with the terminal of ordering, the PDA handheld terminal that the described terminal of ordering provides for smart mobile phone that the software of ordering has been installed or dining room.
Among the embodiment one, service sector information handling system of the present invention comprises server module 10, information display module 20, galley module 30, client's handheld terminal module 40, waiter's handheld terminal module 50, cash register module 60, the above-mentioned functions module adopts the distribution process pattern, each module connects and composes LAN (Local Area Network) by bus mode, thereby realizes the interconnection and the Real-Time Sharing of information on services.
(a) server module 10 is responsible for the whole information handling system of control, coordinates other functional module realization function separately;
(b) information display module 20, and the display terminal 80 by being attached thereto, voice terminal device 90 in time show and report public service information, the favor information in dining room for example, dining table room information, information such as the menu of promoting mainly the same day.Simultaneously, this module also realizes the consumption information of client's login system inquiry oneself, and by printing terminal 70 print out coupons and consumption list function.
(c) galley module 30, be in charge of the pantry operation in kitchen, realization is interconnected with cook's personal terminal, be in charge of and distribute the pantry job task, send the job task instruction to the cook, receive cook's job scheduling report, the information on services in kitchen is provided to system simultaneously, for example some dish is owing to some dish of reason of material temporarily can't provide.
(d) client's handheld terminal module 40 is responsible for link client's personal hand-held terminal, administrative authentication client's login system, receive client from ordering with dish, move back dish, man-machine interactive operation such as pay a bill instruction, and the instruction request and the feedback result information that in time respond client.Simultaneously among user's operating process, also can allow client import phonetic order, operation such as realize that voice are ordered.
(e) waiter's handheld terminal module 50 is responsible for chaining service person's handheld terminal, and the service order that receiving system sends submits to client to order and the information of other demand, the report service result.Can realize the man-machine interaction of voice dialogue formula by waiter's handheld terminal input client and waiter's phonetic order simultaneously.
(f) the cash register module 60, are responsible for finishing to have a dinner client calculating the final consumption amount of money before leaving the dining room, and finish the cash register operating function.Can be according to client's selection, put up cash and pay a bill, swipe the card and pay a bill or the mobile phone various modes of payments such as pay a bill.
With reference to Fig. 6, server module 10 can be arranged on the restaurant server district, information display module 20 can be arranged on public viewing area, galley module 30 can be arranged on kitchen area, and client's handheld terminal module 40 and waiter's handheld terminal module 50 can be arranged on the dining area, cash register module 60 can be arranged on the cash register district.All these modules can realize by the mode of setting up LAN (Local Area Network) intercoming mutually, promptly set up LAN (Local Area Network) by general network communication modes such as wireless WIFI, wired or bluetooths and connect.Information display module 20, galley module 30 and cash register module 60 can be utilized wired respectively or wireless mode connects printing terminal 70, display terminal 80, and voice terminal device 90 is realized the function of each module.Client's handheld terminal module 40 connects client handheld terminal #1 410 or client's handheld terminal #2 420 by wireless or bluetooth approach, and these handheld terminals can be client's smart mobile phone of installation corresponding software or the PDA handheld terminal that the dining room provides.Waiter's handheld terminal module 50 is by wireless or bluetooth approach Connection Service person handheld terminal #1 510 or client's handheld terminal #2 520, and these handheld terminals can be waiter's smart mobile phone of installation corresponding software or the PDA handheld terminal that the dining room provides.
With reference to Fig. 7, server module 10 comprises processor 110, I/O portion 120, network control portion 130, primary memory 140 and storage part 150.Server module 10 can be realized all functions by an independent station server, also can be shared by different computing machines and realize each function, also can utilize other memory storage to replace storage part 150 to preserve data.
(a) processor 110 is stored in program in the primary memory 140 by processing, realizes every function.
(b) I/O portion 120 receives or sends information input and output such as sound, text.Particularly, can send or accept client's handheld terminal 410,420, waiter's handheld terminal 510,520, voice terminal device 90, touch-screen, terminal information such as keyboard.
(c) network control portion is in charge of and handles the data transmission between each module, comprises wireless, and Network Transmission wired and bluetooth approach is managed.
(d) primary memory 140 storages are by processor 110, I/O portion 120, the management department of task troop 141 that network control portion 130 is performed, information inquiry handling part 142, voice messaging handling part 143, cash register handling part 144, customer information management portion 145, employee information management department 146, and the program of network service processing portion 147.Wherein the voice messaging imported of I/O portion 120 is through the processing of voice messaging handling part 143.Importing except identifying among this process the text message of voice correspondence, also these voice are carried out prosodic analysis, extract the attitude information of client to orderring dish.Attitude information in view of the above then, the methods that decide the relative importance value of dish that client orders and cook and waiter to handle with reference to job priority degree judgment processing rule 153, thereby client can be received to be shown consideration for and thoughtful and careful service more, make the last step of service level in dining room, attract more customers.
(e) storage part 150 preserve information processing of the present invention required program and data, comprising restaurant menus data 151, voice messaging data 152, job priority degree judgment processing rule 153, Customer Information data 154 and be written into program among the primary memory 140 when moving in system.
Fig. 8 is the voice messaging processing flow chart of embodiments of the invention one:
(a) at first will arrive server module 10 by the voice data transmission of ordering of client's handheld terminal 410 or 420, waiter's handheld terminal 510 or 520 inputs;
(b) server module 10 utilizes input processing module 121 to import the pre-service of voice, comprising removing noise, the voice signal work of treatment that normalization process etc. are conventional;
(c) 1412 pairs of pretreated voice signals of process of sound identification module carry out voice recognition processing, the text of the voice correspondence of importing and the information of phoneme or syllable when obtaining client and ordering dishes, promptly utilize speech recognition technology that the speech data of input is discerned processing, thereby obtain the pairing initial sum finish time of each phoneme or syllable and utilize certain form to mark preservation, so that follow-up processing.
(d) when carrying out voice recognition processing, utilize prosodic features to extract the characteristic parameter that module 1413 is extracted the input voice out out, its characteristic parameter particularly is meant, fundamental frequency envelope, fundamental frequency maximal value, fundamental frequency minimum value, fundamental frequency maximal value and minimum value poor, the persistence length that pauses, volume, stress, word speed, the physical characteristic parameters such as Cycle Length in the vowel interval of phoneme or syllable.
(e) utilize the prosodic features parameter and the voice recognition information of 1414 pairs of extractions of rhythm parsing module to analyze, thereby judge the attitude of client orderring dish.For example client is familiar with putting name of the dish very much, and the tone should be very neat and tidy when this road of commit point dish so, and the used time should be very short.Opposite client is not very familiar to order name of the dish or to the dish of institute's main points when irresolute, the tone is just so not neat and tidy, and the used time is longer relatively, also may have the situation of repeated description name of the dish and middle existence pause and modal particle simultaneously.
(f) countermeasure generation module 1415 generates the countermeasure of dish that corresponding client orders according to the analysis result of rhythm parsing module 1414.For example, client does not understand orderring dish, and during the characteristic dish that this dish is promoted mainly for the dining room, and job priority degree that can this dish is set to the highest, can reminding service person be placed on foreground to this dish when serving simultaneously.Perhaps, can formulate the degree of priority of operation, can decide giving careful note to details of service to instruct and reminding service person according to the situation in kitchen and main spoon cook's grade simultaneously according to the hesitation degree of client to orderring dish.This decision process can be according to job priority degree judgment processing rule 153.Job priority degree processing rule 153 can rule of thumb come artificial the formulation, perhaps can generate according to the gimmick of customer consumption The data probability statistics.
(g) client's countermeasure result transmission of countermeasure generation module 1415 generations produces corresponding text or synthetic speech to output processing module 122, is sent to client's handheld terminal module and voice messaging processing and control module 1411.
(h) voice messaging processing and control module 1411 is connected with galley module 30, waiter's handheld terminal module 50, cash register module 60.Be about to the job sequence that the relative importance value order according to dish that client orders produced and be transferred to galley module 30, and the printing terminal 70 by being connected with galley module 30, display terminal 80 and cook's terminal 92 are notified the cook; Client's countermeasure is crossed waiter's handheld terminal module 50 send to waiter's handheld terminal 1# 510 or waiter's handheld terminal 2#520 notification service person; Dish information that client orders is sent to cash register module 60.
With reference to Fig. 9, the customer consumption surface chart of service sector information handling system of the present invention, comprise receive new service mobile phone interface F410, mobile phone successfully be connected to director server interface, dining room F420, service homepage interface F430, preferential report interface F440, the interface F450 that orders dishes, inquiry order dishes information interface F460, move back dish interface F470, with dish interface F480, checkout interface F490.
With reference to Figure 10, surface chart is handled in waiter's operation of service sector information handling system of the present invention, comprises that waiter receives restaurant server end command interface F510, layout dining table instruction details interface F520, food delivery instruction details interface F530, client's specific (special) requirements instruction details interface F560.
Service sector information handling system embodiment two of the present invention can be on the basis of the foregoing description one, utilize client's phone number by this disposal system, information (for example MAC Address of wireless network card) such as mobile phone wireless EIC equipment identification code are set up Customer Information data 154.Client can utilize the network remote of wireless carriers to login to restaurant service system to carry out subscription services like this.Simultaneity factor also can be utilized client's the record of having a dinner, and provides reference among the processing procedure of judgement of system job relative importance value and generation client countermeasure.Thisly comprise probability statistics commonly used or data mining method with reference to gimmick.
Restaurant service industry information handling system embodiment three of the present invention can be on the basis of described embodiment one, by terminal stage (for example cash register stage) voice messaging of including client, judge by methods the such as whether phonetic-rhythm of judging client have unusually whether service is normal in service.For example in the time of the dissatisfied a certain service of client, discontented mood can occur, prosodic informations such as volume of speaking usually and word speed have when beginning to order significantly different.Can be used for judging among the service process by such characteristic difference analysis whether problem is arranged.And come assay employee's the grade of service by waiter and cook's charge book.Thereby can supervise the employee can better be customer service.
More than be that preferable enforcement of the present invention is specified, but the invention is not limited to described embodiment, those of ordinary skill in the art also can make all equivalent variations or replacement under the prerequisite of spirit of the present invention, distortion that these are equal to or replacement all are included in the application's claim institute restricted portion.
Claims (10)
1. service sector information processing method based on the voice dialogue technology is characterized in that: may further comprise the steps:
S110, the input voice signal of ordering;
S120, to the input voice signal carry out pre-service;
The characteristic parameter of S130, extraction input speech signal;
The semanteme of S140, recognition of speech signals correspondence;
S150, the voice of name of the dish that client puts are carried out the phonetic-rhythm analysis;
The relative importance value of S160, name of the dish that client puts carries out analysis and judgement;
The generation of S170, client's countermeasure;
The generation of S180, kitchen job information, waiter's job information, client's feedback information.
2. a kind of service sector information processing method according to claim 1 based on the voice dialogue technology, it is characterized in that: described step S110 comprises:
S401, client are to the dining room;
Whether S402, inquiry client carry mobile phone;
S403, if client has carried mobile phone, inquire then whether client has installed the software of ordering, if client does not carry mobile phone or client's mobile phone is not installed the software of ordering, then carry out S404; If client has carried mobile phone and mobile phone is equipped with the software of ordering, then carry out S405;
S404, provide the terminal of ordering for client;
Order software and be connected to the network system in dining room of S405, handset starting;
S406, browse restaurant menus, and listen to voice broadcast;
S407, input customer demand voice signal.
3. a kind of service sector information processing method based on the voice dialogue technology according to claim 2 is characterized in that: the customer demand voice signal among the described S407 can be the instruction of ordering dishes, instructs, moves back dish instruction or checkout instruction with dish.
4. a kind of service sector information processing method based on the voice dialogue technology according to claim 1 is characterized in that: the characteristic parameter of the voice signal among the described S130 comprises the Cycle Length in vowel interval of persistence length, volume, stress, word speed, phoneme or syllable of poor, the pause of fundamental frequency envelope, fundamental frequency maximal value, fundamental frequency minimum value, fundamental frequency maximal value and minimum value.
5. a kind of service sector information processing method based on the voice dialogue technology according to claim 1 is characterized in that: the kitchen job information among the described S180 generates further comprising the steps of:
S310, cook receive the kitchen job information by terminal;
S320, cook are according to kitchen job information layout job priority degree, and the operation of execution pantry;
S330, cook provide the food delivery instruction by terminal;
S340, judge whether new job task, then return S310, then carry out S350 if not if having;
S350, end kitchen operation.
6. a kind of service sector information processing method based on the voice dialogue technology according to claim 1 is characterized in that: the waiter's job information among the described S180 generates further comprising the steps of:
S510, waiter wait instruction;
S520, reception " configuration tableware " instruction;
S530, execution " configuration tableware " operation;
S540, reception " food delivery " instruction;
S550, execution " food delivery " operation;
S560, reception " specific (special) requirements " information;
S570, reply customer requirement;
S580, service finish, and enter waiting state.
7. service sector information handling system based on the voice dialogue technology is characterized in that: comprise server module (10), described server module (10) by network be connected with the information display module (20), the galley module (30) of being in charge of kitchen configuration operation that show public service information, be responsible for connecting client order terminal client's handheld terminal module (40), be responsible for Connection Service person order terminal waiter's handheld terminal module (50), be responsible for finishing the cash register module (60) of cash register operation.
8. a kind of service sector information handling system based on the voice dialogue technology according to claim 7 is characterized in that: described network is cable LAN of setting up by netting twine or the WLAN (wireless local area network) of setting up by WIFI, bluetooth.
9. a kind of service sector information handling system based on the voice dialogue technology according to claim 7 is characterized in that: described server module (10) comprises that processor (110), described processor (110) also are connected with I/O portion (120), network control portion (130), primary memory (140), storage part (150); Be provided with task queue management department (141), information inquiry handling part (142), voice messaging handling part (143), cash register handling part (144), customer information management portion (145), employee information management department (146), network service processing portion (147) in the described primary memory (140), comprise sound identification module (1412), prosodic features extraction module (1413), countermeasure generation module (1415), voice messaging processing and control module (1411) in the described voice messaging handling part (143); Be provided with restaurant menus data (151), voice messaging data (152), job priority degree judgment processing rule (153), Customer Information data (154), employee information data (155) in the described storage part (150).
10. a kind of service sector information handling system according to claim 7 based on the voice dialogue technology, it is characterized in that: described client's handheld terminal module (40), waiter's handheld terminal module (50) be by being wirelessly connected with the terminal of ordering, the PDA handheld terminal that the described terminal of ordering provides for smart mobile phone that the software of ordering has been installed or dining room.
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| CN2011100397703A CN102156800A (en) | 2011-02-17 | 2011-02-17 | Service industry information processing method and system based on voice conversation technology |
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| CN102779178A (en) * | 2012-06-29 | 2012-11-14 | 武汉诚迈科技有限公司 | Method for ordering by utilizing voice search on ipad tablet personal computer |
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| CN103632321A (en) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | System for self-service ordering and clearing |
| CN103632319A (en) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | Order system based on voice identification technology |
| CN104063820A (en) * | 2014-07-08 | 2014-09-24 | 大连理工大学 | Distributed dish ordering method and system |
| CN105205746A (en) * | 2015-09-15 | 2015-12-30 | 深圳市有方科技股份有限公司 | Communication method, device and system for service places |
| CN105243617A (en) * | 2015-10-30 | 2016-01-13 | 桂林市腾瑞电子科技有限公司 | Intelligent ordering method and system |
| CN108304981A (en) * | 2017-01-11 | 2018-07-20 | 林政宗 | A kind of intelligent management system and method suitable for dining room |
| CN111008720A (en) * | 2019-12-09 | 2020-04-14 | 上海博泰悦臻电子设备制造有限公司 | Restaurant reservation method and terminal based on multiple rounds of voice interaction |
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