CN101957966A - Method and system for realizing telephone ordering by utilizing mobile terminal - Google Patents
Method and system for realizing telephone ordering by utilizing mobile terminal Download PDFInfo
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- CN101957966A CN101957966A CN2010101904946A CN201010190494A CN101957966A CN 101957966 A CN101957966 A CN 101957966A CN 2010101904946 A CN2010101904946 A CN 2010101904946A CN 201010190494 A CN201010190494 A CN 201010190494A CN 101957966 A CN101957966 A CN 101957966A
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Abstract
The invention is applied in the field of communication, and provides a method and a system for realizing telephone ordering by utilizing a mobile terminal. The method comprises the following steps of: receiving input ordering information comprising a starting time and detailed ordering information; searching for dual tone multiple frequency data corresponding to the detailed ordering information from an ordering information database according to corresponding relationships, between the detailed ordering information and the dual tone multiple frequency data, pre-stored in the ordering information database; storing the dual tone multiple frequency data; and when a system time reaches the starting time in the ordering information, dialing an ordering telephone in the detailed ordering information or the ordering information database. As the starting time is preset in the ordering information and a dialing ordering service is activated immediately when the system time reaches the starting time, the method and the system have the advantages of capacity of saving complex manual input, simple and convenient operation, low error proneness and the like.
Description
Technical field
The invention belongs to the communications field, relate in particular to a kind of method and system of utilizing portable terminal to realize telephone ordering.
Background technology
At present, many service systems are as: hotel make a reservation reservation, train ticket booking, telephone banking etc., what service side adopted is system's automation services, convenient and swift, and terminal, then needing very complicated operations, is example to purchase train ticket, and the operation that terminal needs comprises at least:
1. dial ticket booking phone (the ticket booking phone as Shenzhen is 95105160);
2. input ticket booking type (" simple and easy ticket booking " please by " 3 ", common ticket booking please by " 4 " etc.);
3. city area code (Shenzhen is " 0755 ", and Wuhan is " 027 ") is set out, is arrived in input;
4. import identification card number (generally reaching 18 a lot of numeral) or the like.
Be not difficult to find,, can provide service automatically though the service side of these service systems is very intelligent, to the user of terminal require all too harshness, the user not only will extremely understand these business, also will carry out loaded down with trivial details operation, and, accidentally push the wrong button, all heavily come.To order train ticket is example, though train ticket has been carried out system of real name in Chinese part city, but to festivals or holidays remain " it's very hard to buy a train ticket ", people usually in order to book a ticket, need getting up early, and that does not stop makes a phone call, half an hour at least, just can put through the ticket booking phone in several hours at most, after putting through, often be to have the ticket of seat to be robbed light by ox.For the vast working clan who is pressed for time, buy train ticket bad dream beyond doubt.Equally, to phone self-help bank business and the hotel business such as reservation of making a reservation, carrying out that phone is transferred accounts or made a reservation, during booking etc., also needing to carry out loaded down with trivial details operation.
Summary of the invention
The object of the present invention is to provide a kind of method of utilizing portable terminal to realize telephone ordering, be intended to solve order system that prior art provides when realizing the order of corresponding service, the problem that client operation is loaded down with trivial details.
The present invention is achieved in that a kind of method of utilizing portable terminal to realize telephone ordering, and described method comprises the steps:
Receive the ordering information of input, described ordering information comprises start-up time and orders details;
According to the order details of storing in advance in the ordering information database and the corresponding relation of dual-tone multifrequency data, from described ordering information database, find out the dual-tone multifrequency data corresponding with described order details;
Store described dual-tone multifrequency data;
When system time arrives start-up time in the described ordering information, dial in the described order details or in the described ordering information database and comprise the order phone.
Another object of the present invention is to provide a kind of system that utilizes portable terminal to realize telephone ordering, described system comprises:
The ordering information database is used for the corresponding relation of stores subscription details and dual-tone multifrequency data in advance;
Information receiving unit is used to receive the ordering information of input, and described ordering information comprises start-up time and orders details;
Order the semantic analysis unit, be used for the order details of storing in advance and the corresponding relation of dual-tone multifrequency data, from described ordering information database, find out the dual-tone multifrequency data corresponding with described order details according to the ordering information database;
The ordering information storage unit is used to store described dual-tone multifrequency data;
The making call unit is used for when system time arrives the start-up time of described ordering information, dials in the described order details or in the described ordering information database to comprise the order phone.
In the present invention, the automation services time is set in ordering information in advance and orders details, after making that system time arrives this service time, the dialing subscribed services will begin in a minute, order according to the order details that are provided with, owing to be Automatic Program dialing, saved artificial loaded down with trivial details input, have easy and simple to handle, advantage such as be difficult for makeing mistakes.
Description of drawings
Fig. 1 is that the portable terminal that utilizes that the embodiment of the invention provides is realized the FB(flow block) of the method for telephone ordering;
Fig. 2 is the synoptic diagram that ticket booking that the embodiment of the invention provides is provided with the interface;
Fig. 3 is the synoptic diagram that hotel that the embodiment of the invention provides is provided with the interface;
Fig. 4 is the synoptic diagram that schedule that the embodiment of the invention provides is provided with the interface;
Fig. 5 is that the portable terminal that utilizes that the embodiment of the invention provides is realized the structured flowchart of the system of telephone ordering.
Embodiment
In order to make purpose of the present invention, technical scheme and advantage clearer,, the present invention is further elaborated below in conjunction with drawings and Examples.Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
In embodiments of the present invention, the automation services time is set in ordering information in advance and orders details, after making that system time arrives this service time, the dialing subscribed services will begin in a minute, order according to the order details that are provided with, owing to be the Automatic Program dialing, saved artificial loaded down with trivial details input, have easy and simple to handle, advantage such as be difficult for makeing mistakes, when ticket (especially train ticket) is ordered, because the Automatic Program input speed is faster than artificial input, so also have the success ratio of putting through advantages of higher.
Fig. 1 is that the portable terminal that utilizes that the embodiment of the invention provides is realized the process flow diagram of the method for telephone ordering, and details are as follows:
In step S101, receive the ordering information of input, described ordering information comprises start-up time and orders details.
In embodiments of the present invention, as shown in Figures 2 and 3, if book a train ticket, then can " departure place " that the interface receives user's input be set by ticket booking, " reach the place ", " start-up time ", " ticket booking time ", " identification card number ", " ticket booking mode ", ordering informations such as " acquiescence train numbers ", wherein, " start-up time " refers to the time that order system starts, also promptly begin time of ordering, according to the setting among Fig. 2, February 1,7 seat reservation systems began to start, and the departure place is Shenzhen, and reaching the place is Wuhan, the ticket booking mode is simple and easy ticket booking, and the acquiescence train number is T67." ticket booking time " refers to the ticket which day need be booked, and what show among Fig. 2 is the ticket that need book February 9; Reserving hotel if desired, then receive " place of arrival ", " start-up time ", " ticket reserving time ", " identification card number " and the options such as " hotel's selections " of user's input by the hotel reservation interface, according to the setting among Fig. 3, what then subscribe is the hotel in the Wuhan on February 9, and the time that hotel's order system starts is point in 1 day 7 February.
In step S102,, from described ordering information database, find out the dual-tone multifrequency data corresponding with described order details according to the order details of storing in advance in the ordering information database and the corresponding relation of dual-tone multifrequency data.
In embodiments of the present invention, the order details of storing in advance in the ordering information database and the corresponding relation of dual-tone multifrequency data, the data that can resolve user input according to this corresponding relation become dual tone multi-frequency dtmf (the Dual Tone Multi Frequency of needs such as ticket booking or reserving hotel, DTMF) data, as, departure place " Shenzhen " is resolved to " 0755 ", place of arrival " Wuhan " is translated into " 027 ", " simple and easy ticket booking " resolves to " 3 " etc., preserves and resolves the dual-tone multifrequency data that the back generates.What deserves to be mentioned is that some information on services is to derive from the ordering information database of storage in advance according to out of Memory, during as ticket booking, " Shenzhen " is filled out in the departure place, and then finding the ticket booking phone from the ordering information database is " 95105160 "; During reserving hotel, because place of arrival is filled out " Wuhan ", " shop, Mo Tai 268 Zhongshan Park " filled out in the hotel, and then finding subscribed telephone is " 4007105151 ", and these information also need to preserve.
In step S103, store described dual-tone multifrequency data.
In step S104, when system time arrives start-up time in the described ordering information, dial in the described order details or the order phone that comprises in the described ordering information database.
In the present embodiment, when system time arrives start-up time in the described ordering information,, then directly dial described order phone if described order details comprise the order phone; If described order details do not comprise the order phone, then according to the information on services of storage in advance in the order details of storage in advance in the order details of input in advance and the ordering information database and the corresponding relation inquiry ordering information database of ordering phone, comprise the order phone, and dial this order phone, if do not put through, check then whether the user has cancelled the reservation task, if, then close order system, otherwise continue to dial the order phone.
In step S105, import the dual-tone multifrequency data of storage successively by setting in advance order.In the present embodiment, as order train ticket, then order system can be imported the dual-tone multifrequency data of storage successively and orders by setting in advance order, such as, train ticket subscribed services side and order side make an appointment and import the ticket booking type earlier, import the departure place again, then order system can be imported earlier and the pairing dual-tone multifrequency data of the type of booking tickets " 3 ", imports departure place systems such as " 0755 " again and has stored and ordered the order that the pairing dual-tone multifrequency data of details are carried out train ticket.
As an alternative embodiment of the invention, order telephone prompts content after order system can speech analysis be put through, search and input and suggestion content are ordered the dual-tone multifrequency data of the pairing storage of details accordingly, during such as the order train ticket, after the railway station system that orders tickets by telephone connects, order the type of call voice prompting input ticket booking earlier, import ordering informations such as departure place and place of arrival again, then the terminal order system is ordered " 3 " in the dual-tone multifrequency data of the pairing storage of details accordingly according to input earlier of this suggestion content and suggestion content, enter " simple and easy ticket booking " flow process, then successively according to suggestion content input " departure place " " 0755 ", " arrival point "-information such as " 027 " is subscribed the train ticket of Shenzhen to Wuhan.
As a preferred embodiment of the present invention, the order telephone prompts content after can also speech analysis before the step S105 putting through judges whether to insert order system, if, then open sound-recording function and carry out the subscription procedure recording, be convenient to the user like this and verified afterwards; Otherwise finish to subscribe, close order system.
As another preferred embodiment of the present invention, after step S105, the order telephone prompts content after all right speech analysis dual-tone multifrequency data input judges whether to order successfully, and preserves ordering the result.Such as, if receive the voice suggestion of " booking tickets successfully ", then information such as order number in the voice suggestion and ticket booking result are preserved, in order to the inquiry of order side.
As the 3rd preferred embodiment of the present invention, schedule or run-length management system can work in coordination with the ordering information that receives user's input.As shown in Figure 4, the user clicks " stroke " among Fig. 4, then jumps to " ticket booking is provided with " shown in Figure 2; Point " hotel ", then jump to " hotel's setting " shown in Figure 3, after the redirect, in " ticket booking is provided with " or " the hotel's setting " being provided with of an acquiescence arranged, the operation if the user is unwilling, directly point " is determined " just can start order system when the start-up time in the order details that system time arrival sets in advance, and begins to dial the order phone and orders.In this embodiment, schedule or run-length management and the perfect adaptation of ordering have automatically been realized, in fact, only need in the interface of schedule or run-length management system, to insert time, place, out of Memory can generate (out of Memory all can use the ordering information database of storage in advance to derive a default setting) automatically, makes the business people really enjoy the powerful of intelligent terminal.
Fig. 5 realizes the structured flowchart of the system of telephone ordering for the portable terminal that utilizes that the embodiment of the invention provides, and for convenience of explanation, only shows the relevant part of the embodiment of the invention.Wherein, the system of this realization telephone ordering can be the software unit that is built in portable terminal, the unit of hardware cell or soft or hard combination.In the present embodiment, this system comprises: ordering information database 51, information receiving unit 52, order semantic analysis unit 53, ordering information storage unit 54, making call unit 55.
Wherein, ordering information database 51 is used for the corresponding relation of stores subscription details and dual-tone multifrequency data in advance, the concrete storage of various information in database is that the form with various database tables exists, such as, table 1-1, store in this database table and order details and the order phone corresponding with these order details, so, if the user is provided with interface input " Wuhan " by order, during ordering informations such as " shops, Mo Tai 268 Zhongshan Park ", it is " 4007105151 " that system can find out the order phone according to this database table automatically.For another example, at table 1-2, store in this database table and order details and the dual-tone multifrequency data corresponding with these order details, when the user is provided with interface input " simple and easy ticket booking " by order, system can find " simple and easy ticket booking " corresponding dual-tone multifrequency data " 3 " and storage according to this database table automatically, certainly, the corresponding relation that in a database table, also can store the order phone corresponding simultaneously and order details and dual-tone multifrequency data with ordering details, such as, table 1-3, the user is provided with interface input " Shenzhen " by order, information such as " Wuhan ", system can find " Shenzhen " by this form, " Wuhan " etc. is ordered the dual-tone multifrequency data of details correspondence and is ordered phone " 0755 " " 027 " " 95105160 " etc. information.
| Information ID | Title | The place | Detailed place | Phone |
| 1 | Not safe 268 hotels | Wuhan | Shop, not safe 268 Zhongshan Park | 4007105151 |
| 2 | Not safe 268 hotels | Shenzhen | Shop, not safe 268 kylin mountain villa | 4001234567 |
| 10000 | The Shangri-La Hotel | Beijing | Hotel, Dongcheng, Shangri-la | XXXXXXXXXX |
Table 1-1
| Information ID | The kind title | The DTMF sign indicating number of kind |
| 1 | Artificial ticket booking | 1 |
| 2 | Special ticket booking | 2 |
| 3 | Simple and easy ticket booking | 3 |
| 4 | Common ticket booking | 4 |
Table 1-2
| Information ID | The departure place | Place of arrival | Train number | The area code of setting out | Arrive area code | The ticket booking phone |
| 1 | Shenzhen | Wuhan | T67，L112， K888 | 0755 | 027 | 95105160 |
| 2 | Guangzhou | Shanghai | Z18，T58，L999 | 020 | 021 | 12345678 |
| 10000 | Beijing | Wuhan | T88 | 010 | 027 | 87654321 |
Table 1-3
Order in order details that semantic analysis unit 53 receives according to information receiving unit 52 and the ordering information database order details of storage and the corresponding relation of dual-tone multifrequency data in advance, from ordering information database 51, find out the dual-tone multifrequency data corresponding with described order details, in embodiments of the present invention, dual tone multi-frequency dtmf (the Dual Tone Multi Frequency that the data parsing that the user is imported becomes ticket booking or reserving hotel etc. to need, DTMF) data, as, departure place " Shenzhen " is resolved to " 0755 ", place of arrival " Wuhan " is translated into " 027 ", " simple and easy ticket booking " resolves to " 3 " etc., preserves and resolves the dual-tone multifrequency data that the back generates.
The dual-tone multifrequency data that ordering information storage unit 54 stores subscription semantic analysis unit 53 generate;
Making call unit 55 is used for when system time arrives the start-up time of the order details that information receiving unit 52 receives, dial in the described order details or the order phone that comprises in the described ordering information database, in the present embodiment, when system time arrives start-up time in the described order details, start order system, begin to dial the order phone, if do not put through, check then whether the user has cancelled the reservation task, if, then close order system, otherwise continue to dial the order phone.
In addition, this system also comprises: first orders the unit, this unit is used for importing the dual-tone multifrequency data of storage successively by setting in advance order, in the present embodiment, as order train ticket, then order system can be imported the dual-tone multifrequency data of storage successively and orders by setting in advance order, such as, train ticket subscribed services side and order side make an appointment and import the ticket booking type earlier, import the departure place again, then order system can be imported earlier and the pairing dual-tone multifrequency data of the type of booking tickets " 3 ", imports departure place " 0755 " etc. again and orders the pairing dual-tone multifrequency data of details and carry out the order of train ticket.
As an alternative embodiment of the invention, this system also comprises: order telephone prompts content that speech analysis unit, this unit are used for speech analysis after putting through or the order telephone prompts content after the input of speech analysis dual-tone multifrequency data.
As a preferred embodiment of the present invention, this system also comprises: second orders the unit, order telephone prompts content after this unit speech analysis is put through, search and input and suggestion content are ordered the dual-tone multifrequency data of the pairing storage of details accordingly, during such as the order train ticket, after the railway station system that orders tickets by telephone connects, order the type of call voice prompting input ticket booking earlier, import ordering informations such as departure place and place of arrival again, then the terminal order system is ordered " 3 " in the dual-tone multifrequency data of the pairing storage of details accordingly according to input earlier of this suggestion content and suggestion content, enter " simple and easy ticket booking " flow process, then successively according to suggestion content input " departure place "-" 0755 ", " arrival point "-information such as " 027 " is subscribed the train ticket of Shenzhen to Wuhan.
As a preferred embodiment of the present invention, this system also comprises: recording unit, this unit are used for judging whether to insert order system according to the order telephone prompts content after the putting through of described speech analysis, if open sound-recording function and carry out the subscription procedure recording.
As another preferred embodiment of the present invention, this system also comprises: the order result preserves the unit, this unit is used for according to the order telephone prompts content after the dual-tone multifrequency data input of described speech analysis, judge whether to order successfully, and preserve ordering the result, such as, if system receives the voice suggestion of " booking tickets successfully ", then information such as order number in the voice suggestion and ticket booking result are preserved, in order to the inquiry of order side.
As the 3rd preferred embodiment of the present invention, this system also comprises: schedule management unit, this unit are used to receive the ordering information by schedule or the input of run-length management systematic collaboration.Concrete condition does not repeat them here as mentioned above.
In embodiments of the present invention, the automation services time is set in ordering information in advance and orders details, after making that system time arrives this service time, the dialing subscribed services will begin in a minute, order according to the order details that are provided with, owing to be the Automatic Program dialing, saved artificial loaded down with trivial details input, have easy and simple to handle, advantage such as be difficult for makeing mistakes, when ticket (especially train ticket) is ordered, because the Automatic Program input speed is faster than artificial input, so also have the success ratio of putting through advantages of higher; In addition, present embodiment can receive ordering of input instruction is set on the schedule management interface, entering corresponding order according to this instruction is provided with the interface and orders the details setting accordingly, realized schedule management and the perfect adaptation of order automatically, in fact, only need in the schedule management interface, to insert time, place, out of Memory all can use the various information on services of storing in advance in the ordering information database to derive a default setting, makes the business people really enjoy the powerful of intelligent terminal.In a word, in embodiments of the present invention, the user carry out necessary simply be provided with after, system has arrived setting-up time just can book tickets, makes a reservation, be scheduled to subscribed services such as hotel automatically, need not worry about and just can check the order result, to book a train ticket is the example contrast, if manually-operated, numerous working clans are when moiling, need getting up early, the several hrs phone of dialing that does not stop also is difficult to surely the ticket ox of having at last look for, use the present invention, really raise the efficiency greatly, improved user experience.
The above only is preferred embodiment of the present invention, not in order to restriction the present invention, all any modifications of being done within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a method of utilizing portable terminal to realize telephone ordering is characterized in that described method comprises the steps:
Receive the ordering information of input, described ordering information comprises start-up time and orders details;
According to the order details of storing in advance in the ordering information database and the corresponding relation of dual-tone multifrequency data, from described ordering information database, find out the dual-tone multifrequency data corresponding with described order details;
Store described dual-tone multifrequency data;
When system time arrives start-up time in the described ordering information, dial in the described order details or the order phone that comprises in the described ordering information database.
2. the method for claim 1 is characterized in that, described method also comprises the steps:
Import the dual-tone multifrequency data of storage successively by setting in advance order.
3. the method for claim 1 is characterized in that, described method also comprises the steps:
Order telephone prompts content after speech analysis is put through is searched and the dual-tone multifrequency data of input and the pairing storage of the corresponding described order details of suggestion content.
4. as claim 2 or 3 described methods, it is characterized in that described method also comprises the steps:
Order telephone prompts content after the input of speech analysis dual-tone multifrequency data judges whether to order successfully, and preserves ordering the result.
5. as claim 1,2 or 3 described methods, it is characterized in that, describedly dial in the described order details or after the step of the order phone that comprises in the described ordering information database, further comprise the steps:
Order telephone prompts content after speech analysis is put through judges whether to insert order system, if open sound-recording function and carry out the subscription procedure recording.
6. system that utilizes portable terminal to realize telephone ordering is characterized in that described system comprises:
The ordering information database is used for the corresponding relation of stores subscription details and dual-tone multifrequency data in advance;
Information receiving unit is used to receive the ordering information of input, and described ordering information comprises start-up time and orders details;
Order the semantic analysis unit, be used for the order details of storing in advance and the corresponding relation of dual-tone multifrequency data, from described ordering information database, find out the dual-tone multifrequency data corresponding with described order details according to the ordering information database;
The ordering information storage unit is used to store described dual-tone multifrequency data;
The making call unit is used for when system time arrives the start-up time of described ordering information, dials in the described order details or the order phone that comprises in the described ordering information database.
7. system as claimed in claim 6 is characterized in that, described system also comprises:
First orders the unit, is used for importing the dual-tone multifrequency data of storage successively by setting in advance order.
8. system as claimed in claim 6 is characterized in that, described system also comprises:
The speech analysis unit, the order telephone prompts content after order telephone prompts content after being used for speech analysis and putting through or the input of speech analysis dual-tone multifrequency data.
9. system as claimed in claim 8 is characterized in that, described system also comprises:
Second orders the unit, is used for searching and input and the pairing dual-tone multifrequency data of the corresponding described order details of suggestion content according to the order telephone prompts content after the putting through of described speech analysis.
10. system as claimed in claim 8 is characterized in that, described system also comprises:
The order result preserves the unit, is used for judging whether to order successfully according to the order telephone prompts content after the dual-tone multifrequency data input of described speech analysis, and preserves ordering the result;
The recording unit is used for judging whether to insert order system according to the order telephone prompts content after the putting through of described speech analysis, if open sound-recording function and carry out the subscription procedure recording.
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| CN2010101904946A CN101957966A (en) | 2010-05-31 | 2010-05-31 | Method and system for realizing telephone ordering by utilizing mobile terminal |
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| CN2010101904946A CN101957966A (en) | 2010-05-31 | 2010-05-31 | Method and system for realizing telephone ordering by utilizing mobile terminal |
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| CN2010101904946A Pending CN101957966A (en) | 2010-05-31 | 2010-05-31 | Method and system for realizing telephone ordering by utilizing mobile terminal |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102682375A (en) * | 2011-03-10 | 2012-09-19 | 国基电子（上海）有限公司 | Device and method for schedule planning management |
| CN103067619A (en) * | 2013-01-18 | 2013-04-24 | 张磊 | System device and method for automatic reservation |
| WO2014071810A1 (en) * | 2012-11-06 | 2014-05-15 | ***通信集团公司 | Character input processing method, device and mobile terminal |
| CN104156874A (en) * | 2014-08-21 | 2014-11-19 | 深圳市中兴移动通信有限公司 | Mobile terminal rapid ticket purchasing method and apparatus |
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| CN1164808A (en) * | 1996-03-25 | 1997-11-12 | 摩托罗拉公司 | Method of and telephone with, call-reminding and auto-dialing |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102682375A (en) * | 2011-03-10 | 2012-09-19 | 国基电子（上海）有限公司 | Device and method for schedule planning management |
| WO2014071810A1 (en) * | 2012-11-06 | 2014-05-15 | ***通信集团公司 | Character input processing method, device and mobile terminal |
| CN103067619A (en) * | 2013-01-18 | 2013-04-24 | 张磊 | System device and method for automatic reservation |
| CN104156874A (en) * | 2014-08-21 | 2014-11-19 | 深圳市中兴移动通信有限公司 | Mobile terminal rapid ticket purchasing method and apparatus |
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Application publication date: 20110126 |