CN101790156B - Strategy optimization based method and device for repairing fault of terminal software - Google Patents
Strategy optimization based method and device for repairing fault of terminal software Download PDFInfo
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Abstract
The invention provides strategy optimization based method and device for repairing a fault of terminal software. The method comprises the following steps: step S1, sending a remote repairing request to a terminal by a server after a fault occurs to the terminal software and performing the steps S2 and S3 in sequence if a user fails to accept the request, otherwise, selecting a repairing strategy existing in the server by the server according to the fault information and transmitting to the terminal, and ending the process after repairing the fault according to the repairing strategy by the terminal; step S2, repairing voluntarily by the user, recording the repairing strategy of the user and transmitting the repairing strategy data to the server by the terminal; step S3, establishing a function model by the server, comparing the repairing strategy of the server converted by the repairing strategy of the user with the repairing strategy corresponding to the fault information existing in a database, substituting the latter one with the previous one if the previous one is superior to the latter one so as to update the database, and otherwise, ending the process. The technical scheme of the invention reduces the remote repairing expense of the server and improves the fault repairing efficiency.
Description
Technical field
The present invention relates to OMA DM technical field, relate in particular to a kind of fault of terminal software restorative procedure and device based on policy optimization.
Background technology
OMA DM (Open Mobile Alliance Device Management, open mobile alliance device management) is terminal management, is a kind of agreement that terminal in the network is managed by remote server.By OMA DM, server can carry out various management functions such as firmware update, parameter configuration, data acquisition to terminal equipment.
The patented technology relevant with OMA DM has following:
Huawei Tech Co., Ltd's application number be 200610103914.6 patent application " to the Capacity Management object safeguard, method, system and terminal to Capacity Management " the method a kind of OMA of relating to DM technical field, that the capacity of equipment management object is safeguarded disclosed, be used to solve when the ability information of terminal equipment changes, to corresponding D CMO (Device Capacity Management Object: can waste the transfer resource of eating dishes without rice or wine when the terminal capability management object) carrying out updating maintenance, increase the problem that the DMS system handles is loaded.When this technology was primarily aimed at the management object change of having disposed, the optimization of carrying out in the process of redeploying was not suitable for the optimization of the mobile terminal software fault being repaired strategy.
Huawei Tech Co., Ltd's application number is that 200610109766.9 patent application " the preplanned mission management object generates and preplanned mission processing method, system and terminal " discloses the preplanned mission management object generation method in a kind of OMADM of relating to technical field, be used for solving prior art when corresponding same predetermined bookkeeping exist based on " or " during the trigger condition of relation, carry out identical predetermined bookkeeping and can waste problem of resource.This technology can't dynamically be obtained trigger condition and optimize the generation method.
ZTE Co., Ltd's application number is that 200710195320.7 patent application " data processing method of portable terminal and system " discloses a kind of data processing method and system that is used for by aerial download technology data being carried out the portable terminal of backup/restoration.In the method, OMA DM server and portable terminal connect, the data that mobile terminal receive is uploaded; OMA DM server arrives application server with the data upload that receives, and backs up in the Service Database of application server; In this system, by means of OTA (Over-The-Air, wireless downloading) technology has realized the backup and the recovery of data, the a large amount of information typing of needs brings inconvenience to the client in the time of can avoiding portable terminal loss or damage to cause information dropout or portable terminal to be changed, safe and reliable, have general applicability.But a lot of faults of portable terminal adopt the backup/restoration methods can be to burden and the operation cost that adds macroreticular in this technology, even some fault still can't solve.
Summary of the invention
At defective that exists in the prior art and deficiency, the purpose of this invention is to provide a kind of fault of terminal software restorative procedure and device based on policy optimization, can finish processing, and optimize the fault restoration strategy of server the terminal device software fault.
For achieving the above object, the present invention proposes a kind of fault of terminal software restorative procedure based on policy optimization, may further comprise the steps:
S1, after terminal software breaks down, server sends the remote repairing request to terminal, if the user does not accept this request, then forward step S2 to, otherwise server is chosen according to fault message and is repaired strategy, and send to terminal, and terminal is repaired the back process ends according to this reparation strategy, and described fault message comprises fault type at least;
S2, user carry out reparation voluntarily, and simultaneously the terminal recording user carries out that to repair employed reparations tactful, and should repair policy data and send to server;
S3, server set up function model comparison user carry out when repairing employed reparations tactful with its database in existing, corresponding reparation strategy with fault message, if the former is better than the latter, then replace the latter with the former, upgrading described database, otherwise process ends.
Comprise step between step S2 and the S3: server will be converted into the reparation strategy of server to this software fault from the next user's of terminal collection reparation strategy, and simulation is repaired statistics its flow k and operated step number m; Then by setting up strategy balance model, calculative strategy balance index I;
The step of setting up strategy balance model is specially: definition strategy balance index I, and account form I=α
1N+ α
2O+ α
3C;
Wherein, N, O, C are respectively the index of expression network burden, operation cost, server burden, α
1, α
2, α
3Be the weight of N, O, C successively, it can be empirical value; Computational methods are:
Wherein, k '=k/K, k is after the reparation strategy with the user is converted to the reparation strategy of server, by server carry out the once needed flow of this reparation strategy, K is that the once needed flow of strategy execution is repaired in the initialization that server is chosen according to fault message; M '=m/M, m is after the reparation strategy with the user is converted to the reparation strategy of server, carry out in the process of this reparation strategy by server and between the terminal equipment mutual step number, M be that initialization that server is chosen according to fault message is repaired in the strategy execution process and mutual step number between the terminal equipment; ρ in the matrix
IjRepresent the 1st factor k ' and j factor k ' or the m ' ratio with respect to the influence degree of i factor of evaluation N or O or C, specific algorithm the present invention do not limit; I=1 wherein, 2,3; J=1,2.And
Calculate new strategy balance index I according to the aforementioned calculation mode then, and in conjunction with the similarity τ that repairs between the strategy, by the pairing strategy balance index I ' that repairs strategy of fault message that is stored in formula I '-I 〉=τ comparison strategy balance index I and the described database, occurred with terminal: if I '-I 〉=τ, then replace original reparation strategy with new strategy, and with strategy balance index I replacement policy balance index I ', to upgrade described database; If I '-I＜τ, then process ends.
Wherein, in step S2, all right record trouble information of terminal, and this fault information data sent to server, if this fault message not in its database of discovering server then adds this fault information data in its database to, and choose according to this fault message and to repair strategy.
Wherein, the reparation strategy chosen according to fault message of server can be for reinstalling and configuration software.
Wherein, described terminal can be portable terminal.
Simultaneously, the present invention also provides a kind of fault of terminal software prosthetic device based on policy optimization, comprising:
Information acquisition module is used for gathering fault message and repairing strategy from terminal after terminal software breaks down, and described fault message comprises fault type at least;
The fault information managing module is used for according to the fault message that information acquisition module is gathered failure information database being safeguarded, this maintenance function comprises at least to failure information database new data more; And
Policy management module, the reparation strategy that is used for gathering according to information acquisition module is set up function model, and relatively existing reparation strategy in reparation strategy of being gathered and the policy database is better than the latter as if the former, then replace the latter, to upgrade described policy database with the former.
Wherein, described device also comprises:
Failure analysis module is chosen corresponding reparation strategy according to the fault message in the described fault information managing module; With
The fault restoration module issues according to the analysis result of described failure analysis module and to repair strategy, and monitors the reparation situation.
Technique scheme has following advantage: the software fault of the present invention by acquisition terminal repaired strategy, sets up strategy balance model, is implemented in when the software fault of terminal equipment repaired, and the reparation strategy of server is optimized; And enriched the software fault information database of server by the acquisition software fault message.Technical scheme of the present invention has reduced the cost of server remote repairing, has improved fault repairing efficiency.
Description of drawings
Fig. 1 is the Message Processing flow chart in the method for the embodiment of the invention;
Fig. 2 is a flow chart of repairing policy optimization in the method for the embodiment of the invention;
Fig. 3 is the hierarchical model of strategy balance index in the method for the embodiment of the invention;
Fig. 4 is the structured flowchart of the device of the embodiment of the invention.
Embodiment
Below in conjunction with drawings and Examples, the specific embodiment of the present invention is described in further detail.Following examples are used to illustrate the present invention, but are not used for limiting the scope of the invention.
Embodiment 1
A kind of fault of terminal software restorative procedure that the present invention proposes, its Message Processing flow chart based on policy optimization as shown in Figure 1, this flow process comprises:
Step 401: portable terminal (DM Client) breaks down;
Step 402: portable terminal sends fault message to terminal server (DM Server);
Step 403:DM Server analyzes fault message;
Step 404:DM Server request is carried out remote repairing to terminal.At this moment, two kinds of possibilities are arranged:, then carry out following step 405～410 if the user allows; Otherwise the user repairs voluntarily, triggers this moment and repairs tactful acquisition function, promptly carries out following step 411～420;
Step 405: the user agrees to carry out remote repairing;
Step 406:DM Client sends acceptance message to DM Server;
Step 407:DM Server then carries out strategy and chooses, and formulates the reparation task;
Step 408:DM Server issues and repairs strategy to DM Client;
Step 409:DM Client repairs according to the reparation strategy that issues;
Step 410:DM Client sends and repairs success message to DM Server;
Step 411: user's refusal carries out remote repairing;
Step 412:DM Client sends refuse information to DM Server;
Step 413: the user repairs voluntarily;
Step 414:DM Client recording user repair process;
Step 415:DM Client shows to the user and repairs successfully;
Step 416:DM Client sends to DM Server and repairs successful information;
Step 417:DM Server formulates the acquisition plan of repairing strategy;
Step 418:DM Server request is gathered and is repaired strategy;
Step 419:DM Client sends to DM Server and repairs policy data;
Step 420:DM Server is optimized analysis to repairing strategy, and log.
When carrying out the reparation policy optimization, carry out according to flow process as shown in Figure 2:
301: begin to repair policy optimization;
302:DM Server gathers the fault message of DM Client;
303:DM Server checks do not also have this fault message in the failure information database;
304: if do not have, then DM Server adds this fault message in the failure information database to, and the initialized strategy of repairing is set for reinstalling and dispose or other tradition being repaired strategy;
The reparation strategy of 305:DM Server acquisition terminal software fault from the DM Client.Be specially: DM Client carries out record to its user's repair process, and sends DMServer to.DM Server will be converted into the reparation strategy of DM Server to this software fault from the next user's of DM Client collection reparation strategy then, and simulation is repaired statistics its flow (k) and operated step number (m).
306: by setting up strategy balance model, calculative strategy balance index I;
In the present embodiment, the step of setting up strategy balance model is specially: definition strategy balance index I, and account form I=α
1N+ α
2O+ α
3C;
As shown in Figure 3, N, O, C are respectively the index of expression network burden, operation cost, server burden, and α 1, α 2, α 3 are the weight of N, O, C successively, and it can be empirical value; Computational methods are:
Wherein, k '=k/K, k is after the reparation strategy with the user is converted to the reparation strategy of server, by server carry out the once needed flow of this reparation strategy, K is that the once needed flow of strategy execution is repaired in the initialization that server is chosen according to fault message; M '=m/M, m is after the reparation strategy with the user is converted to the reparation strategy of server, carry out in the process of this reparation strategy by server and between the terminal equipment mutual step number, M be that initialization that server is chosen according to fault message is repaired in the strategy execution process and mutual step number between the terminal equipment; ρ in the matrix
IjRepresent the 1st factor k ' with respect to the influence degree of i factor of evaluation N or O or C and j factor k ' or the m ' ratio with respect to the influence degree of i factor of evaluation N or O or C, specific algorithm the present invention do not limit; I=1 wherein, 2,3; J=1,2.
307: according to new strategy balance index I, the similarity τ between the reparation strategy, and the existing strategy balance of such fault index I ', compare by formula I '-I 〉=τ;
308: if when I '-I 〉=τ sets up, New Policy is more efficient than original strategy, the update strategy database; Utilize new strategy to remove recovery scenario subsequently as such fault.
309: if I '-I＜τ sets up, then this time policy optimization process finishes.
The method of utilizing the foregoing description is as follows to the instantiation of the processing that the software fault of portable terminal is repaired:
Portable terminal is the mobile phone based on Windows Mobile operating system, and certain fault has taken place in the use of Fetion software, and at this moment, the initialization fault restoration strategy of DM server is: reinstall and dispose.And fault rootstock is: forbidden the GPRS visit in Windows Mobile mistake.
Below be that the cellphone subscriber allows the DM server to carry out the troubleshooting process of remote repairing:
1: when cell phone uses Fetion, connect, therefore report fault message: GPRS to connect, please check whether allow the GPRS visit owing to can't obtain GPRS;
The 2:DM server compares the fault message of collection and the information in the failure information database, if there is not this type of fault message, this fault message of storage in failure information database then, and the processing policy that this type of fault message is set is: reinstall and dispose;
3: mobile phone user allows the DM server to carry out the remote failure reparation;
The 4:DM server carries out long-range installation and configuration to the mobile phone that this Fetion breaks down, and in layoutprocedure, can be provided with and allow the GPRS visit;
Below be the fault restoration strategy self-optimizing flow process that the cellphone subscriber forbids DM server remote repairing:
1 ': when cell phone uses Fetion, connect owing to can't obtain GPRS: GPRS can't connect and report fault message, please check whether allow the GPRS visit;
2 ': the DM server compares the fault message of collection and the information in the failure information database, if there is not this type of fault message, this fault message of storage in failure information database then, and the processing policy that this type of fault message is set is: reinstall and dispose;
3 ': the cell phone refusal allows the DM server carry out the remote failure reparation;
4 ': mobile phone user is provided with this mobile phone according to the experience of oneself, revises the GPRS visit and is provided with, and cell phone writes down this process;
5 ': this repair process of DM collection of server, and compare: find to revise the GPRS visit and be provided with and be better than original reinstalling and disposing by the self-optimizing algorithm of troubleshooting strategy.
6 ': the DM server is set to the processing policy of this fault: be provided with and allow the GPRS visit.
Embodiment 2
A kind of fault of terminal software prosthetic device that the present invention proposes based on policy optimization, its structured flowchart as shown in Figure 4, comprise: information acquisition module, be used for after terminal software breaks down, gathering fault message and repairing strategy from terminal, described fault message comprises fault type at least;
The fault information managing module is used for according to the fault message that information acquisition module is gathered failure information database being safeguarded, this maintenance function comprises failure information database deletion at least, adds, new data more;
Policy management module, the reparation strategy that is used for gathering according to information acquisition module is set up function model, and relatively existing reparation strategy in reparation strategy of being gathered and the policy database is better than the latter as if the former, then replace the latter, to upgrade described policy database with the former.
Failure analysis module is chosen corresponding reparation strategy according to the fault message in the described fault information managing module;
The fault restoration module issues according to the analysis result of described failure analysis module and to repair strategy, and monitors the reparation situation.
Among Fig. 4, Agent is used for resolving the packet that DM Server sends, and analyzes according to the institutional framework of DM tree, carries out the corresponding strategy of repairing.Last one deck (WEB, OBEX, HTTP) is the common communication protocol of supporting of DM Client and DM Server.
By above embodiment as can be seen, the software fault of the present invention by acquisition terminal repaired strategy, sets up strategy balance model, is implemented in when the software fault of terminal equipment repaired, and the reparation strategy of server is optimized; And enriched the software fault information database of server by the acquisition software fault message.Technical scheme of the present invention has reduced the cost of server remote repairing, has improved fault repairing efficiency.
The above only is embodiments of the present invention; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the technology of the present invention principle; can also make some improvement and modification, these improve and modification also should be considered as protection scope of the present invention.
Claims (6)
1. fault of terminal software restorative procedure based on policy optimization may further comprise the steps:
S1, after terminal software breaks down, server sends the remote repairing request to terminal, if the user does not accept this request, order execution in step S2 and S3 then, otherwise server is chosen existing reparation strategy in the server according to fault message, and send to terminal, and terminal is repaired the back process ends according to this reparation strategy, and described fault message comprises fault type at least;
S2, user carry out reparation voluntarily, the reparation strategy of terminal recording user simultaneously, and should repair policy data and send to server;
S3, server are set up function model, and to by existing in the reparation strategy of the converted server of user's reparation strategy and its database, with the corresponding reparation strategy of fault message relatively, if the former is better than the latter, then replace the latter with the former, upgrading described database, otherwise process ends;
Comprise step between step S2 and the S3: server will be converted into the reparation strategy of server to this software fault from the next user's of terminal collection reparation strategy, and simulation is repaired statistics its flow k and operated step number m; Then by setting up strategy balance model, calculative strategy balance index I;
The step of setting up strategy balance model is specially: definition strategy balance index I, and account form I=α
1N+ α
2O+ α
3C;
N, O, C are respectively the index of expression network burden, operation cost, server burden, α
1, α
2, α
3Be the weight of N, O, C successively; Computational methods are:
Wherein, k '=k/K, k is after the reparation strategy with the user is converted to the reparation strategy of server, by server carry out the once needed flow of this reparation strategy, K is that the once needed flow of strategy execution is repaired in the initialization that server is chosen according to fault message; M '=m/M, m is after the reparation strategy with the user is converted to the reparation strategy of server, carry out in the process of this reparation strategy by server and between the terminal equipment mutual step number, M be that initialization that server is chosen according to fault message is repaired in the strategy execution process and mutual step number between the terminal equipment; ρ in the matrix
IjRepresent the 1st factor k ' and j factor k ' or m ' ratio with respect to the influence degree of i factor of evaluation N or O or C; I=1 wherein, 2,3; J=1,2;
Calculate new strategy balance index I according to the aforementioned calculation mode then, and in conjunction with the similarity τ between the default reparation strategy, by the pairing strategy balance index I ' that repairs strategy of fault message that is stored in formula I '-I 〉=τ comparison strategy balance index I and the described database, occurred with terminal: if I '-I 〉=τ, then replace original reparation strategy with new strategy, and with strategy balance index I replacement policy balance index I ', to upgrade described database; If I '-I＜τ, then process ends.
2. the fault of terminal software restorative procedure based on policy optimization as claimed in claim 1, it is characterized in that, in step S2, terminal is record trouble information also, and this fault information data sent to server, if this fault message not in its database of discovering server then adds this fault information data in its database to, and choose according to this fault message and to repair strategy.
3. according to the arbitrary described fault of terminal software restorative procedure of claim 1～2, it is characterized in that the reparation strategy that server is chosen according to fault message is for reinstalling and configuration software based on policy optimization.
4. according to the arbitrary described fault of terminal software restorative procedure of claim 1～2, it is characterized in that described terminal is a portable terminal based on policy optimization.
5. fault of terminal software prosthetic device based on policy optimization comprises:
Information acquisition module is used for gathering fault message and repairing strategy from terminal after terminal software breaks down, and described fault message comprises fault type at least;
The fault information managing module is used for according to the fault message that information acquisition module is gathered failure information database being safeguarded, this maintenance function comprises at least to failure information database new data more;
Policy management module, the reparation strategy that is used for gathering according to information acquisition module is set up function model, and relatively existing reparation strategy in reparation strategy of being gathered and the policy database is better than the latter as if the former, then replace the latter, to upgrade described policy database with the former;
Policy management module is set up before the function model, and server will be converted into the reparation strategy of server to this software fault from the next user's of terminal collection reparation strategy, and simulation is repaired statistics its flow k and operated step number m; Then by setting up strategy balance model, calculative strategy balance index I;
The step of setting up strategy balance model is specially: definition strategy balance index I, and account form I=α
1N+ α
2O+ α
3C;
N, O, C are respectively the index of expression network burden, operation cost, server burden, α
1, α
2, α
3Be the weight of N, O, C successively; Computational methods are:
Wherein, k '=k/K, k is after the reparation strategy with the user is converted to the reparation strategy of server, by server carry out the once needed flow of this reparation strategy, K is that the once needed flow of strategy execution is repaired in the initialization that server is chosen according to fault message; M '=m/M, m is after the reparation strategy with the user is converted to the reparation strategy of server, carry out in the process of this reparation strategy by server and between the terminal equipment mutual step number, M be that initialization that server is chosen according to fault message is repaired in the strategy execution process and mutual step number between the terminal equipment; ρ in the matrix
IjRepresent the 1st factor k ' and j factor k ' or m ' ratio with respect to the influence degree of i factor of evaluation N or O or C; I=1 wherein, 2,3; J=1,2;
Calculate new strategy balance index I according to the aforementioned calculation mode then, and in conjunction with the similarity τ between the default reparation strategy, by the pairing strategy balance index I ' that repairs strategy of fault message that is stored in formula I '-I 〉=τ comparison strategy balance index I and the described policy database, occurred with terminal: if I '-I 〉=τ, then replace original reparation strategy with new strategy, and with strategy balance index I replacement policy balance index I ', to upgrade described policy database; If I '-I＜τ, then this time policy optimization process finishes.
6. the fault of terminal software prosthetic device based on policy optimization according to claim 5 is characterized in that described device also comprises:
Failure analysis module is chosen corresponding reparation strategy according to the fault message in the described fault information managing module;
The fault restoration module issues according to the analysis result of described failure analysis module and to repair strategy, and monitors the reparation situation.
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| CN103473143A (en) * | 2012-06-07 | 2013-12-25 | 中兴通讯股份有限公司 | Fault correcting treatment, fault correcting method and device |
| CN102752624B (en) * | 2012-06-08 | 2015-09-30 | 深圳创维－Rgb电子有限公司 | The method of television fault remote diagnosis, television set and system |
| CN103838637A (en) * | 2014-03-03 | 2014-06-04 | 江苏智联天地科技有限公司 | Terminal automatic fault diagnosis and restoration method on basis of data mining |
| CN103873300A (en) * | 2014-03-19 | 2014-06-18 | 辽宁科技大学 | Network equipment energy saving and automatic fault recovery method and device |
| CN104539441A (en) * | 2014-11-21 | 2015-04-22 | 北京极科极客科技有限公司 | Router fault handling method |
| CN104486647A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Remote control method and TV capable of being remotely controlled |
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| CN107425994B (en) * | 2016-05-24 | 2021-08-17 | 中兴通讯股份有限公司 | Method, terminal and server for realizing remote parameter management |
| CN109426578A (en) * | 2017-09-04 | 2019-03-05 | 优酷网络技术（北京）有限公司 | The method and apparatus for handling client failure |
| CN107370834B (en) * | 2017-09-11 | 2020-12-25 | 北京小米移动软件有限公司 | Abnormity debugging method, device, equipment and storage medium of user equipment |
| CN109302315A (en) * | 2018-09-30 | 2019-02-01 | 南京南瑞继保电气有限公司 | A kind of substation network safety risk estimating method based on service correlation model |
| CN112865994B (en) * | 2019-11-27 | 2023-07-07 | Oppo广东移动通信有限公司 | Remote auxiliary repair method and related device |
| CN111355610A (en) * | 2020-02-25 | 2020-06-30 | 网宿科技股份有限公司 | Exception handling method and device based on edge network |
| CN111506487B (en) * | 2020-06-28 | 2020-10-13 | 浙江鹏信信息科技股份有限公司 | Method and system for recommending fault repairing means based on operation log |
| CN116669084B (en) * | 2023-07-31 | 2023-11-10 | 浙江大华技术股份有限公司 | Fault restoration method, device, equipment and storage medium based on cellular network |
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