CN101789929A

CN101789929A - Online business management network and operation method thereof

Info

Publication number: CN101789929A
Application number: CN200910207799A
Authority: CN
Inventors: 高精鍊
Original assignee: Guangdong Guobi Technology Co Ltd
Current assignee: Guangdong Guobi Technology Co Ltd
Priority date: 2009-04-30
Filing date: 2009-10-30
Publication date: 2010-07-28

Abstract

The invention discloses an online business management network, comprising a business client containing an input system, a business server, a management server and a public network; wherein, the input system is provided with a database, the database comprises key words and business information, a mapping relation is built between each of the key words and the business information; after the input system builds a word according to the input rule, the associated information is searched through the built word as the key word and is provided for the user for selecting one of the business information to facilitate operation; the business server provides the online business; the management server implements the comprehensive management of the online business and is used for the business client to update the database of the business client. Additionally, the invention also discloses the corresponding operation method. The invention provides a platform of comprehensive management and operation for the online business, works with the fast and convenient using method to directly extend the human archaic thinking representation to the network, efficiently integrates the network resources and ensures the network security monitoring capability, realizes demands for multi-parties and maximum benefits, and is beneficial for being rapidly popularized and being widely accepted and used by users.

Description

Online business management network and method for running thereof

Technical field

The present invention relates to the network operation technical field, relate in particular to a kind of online business management network and method for running thereof.

Background technology

Along with developing in depth and breadth of common network, at line service, Service User and service supplier are undertaken being used more and more at large about the professional general designation of information interaction itself by common network.Such as online outpatient service, online ticket booking, online reservation, online advertisement, online news, and other service that mobile communication inserts merchant itself and directly provides uses (Service Provider) or the like, is the extension at line service.A typical and simple operation that example is a portal website, by in common network (World Wide Web (WWW)), providing one to show professional website, its multiple business is showed by the website, and can incorporate advertisement, news, consulting or the like multiple business in the website, two business of advertisement wherein and news have promptly played the effect at line service, and these business are static basically, must not carry out mutual, online ticket booking, online reservation and so on then may need to carry out mutual.

No matter whether need to carry out alternately, not by the obstacle of popularizing at line service.In recent years, the development of mobile communications network and equipment related industry chain thereof and the universal birth that has caused many business opportunities also when causing the development of information industry self-technique to produce change, drove the also development of synchronization reform at line service.

User capture depends on human-computer interaction device's operating system and input system at line service, wherein operating system comprises that NOVEL, UNIX, LINUX, WINDOWS etc. are applicable to the legacy operating system of personal computer, also comprises based on portable interactive equipment such as mobile phone, various novel operating system WINDOWSCE, the SYBIAN of Palm, PDA etc., ANDROID, NOVA etc.; And input system is varied especially, typically, classify with input tool, voice, key mode are arranged, touch, click dummy keyboard etc., in addition, adapt to the country variant language and also need formulate different input rules with the structure words, so almost the input of each language all comprises multiple input rule.So, to be unableing to do without cooperating of operating system and input system in the visit of line service.

In all traditional operating systems, its function logic separates fully with input logic, show as browser and independently finish respectively by different systems soft wares, module with input method, cause the user must finish complicated input process and carry out the transition to the process of carrying out function just now, and the transition from the input instruction to the operation function all is can be finished from line operate by the user, efficient when so just causing the user to carry out man-machine interaction is obviously low, and then has also influenced the operational effect at line service.Such situation on the pocket equipment of band mobile phone and so on than on the computer of band mouse, coming obviously.

With known portal website is example, in existing operation system of computer, visits certain known portal website and reads its advertisement or news, and most common form comprises following several steps: 1) search and click (input) running browser; 2) input network address; 3) final definite this website of visiting.Only finish these steps, the page of this website just can be presented to the user, and the user can obtain media information wherein.And, after then the user often needs to be advanced into earlier a search engine web site and finds respective page link, can open content corresponding for certain unknown portal website or its message.Generally speaking, from being input to function, need a complicated process, and this carrying out at line service, need depend on user's known to this business information (mainly comprising its network address).

Again with at existing mobile communication terminal---the online ticket booking business of operation is an example in the mobile phone, and each is done things in his own way by a plurality of companies at line service, runs on the website of himself.If clear and definite certain network address of user generally is to find and move certain browser by the user by many buttons, in the default homepage of browser, click then " input network address ", the network address of this online ticket booking website of input in the page that enters is pressed then and is determined again.After entering this site home page, may also need just can enter the final ticket booking page by choosing a plurality of navigation webpages.Almost each all needs through similar operation at line service.As seen, often make the user hang back,, just influenced popularization thus at line service not as a phone comes conveniently in discrete distribution and operational numerous and diverse degree thereof of line service.

Therefore, present still can't popularize better, develop at line service, and there is following defective in comprehensive above-mentioned example at least in the operation of line service as can be known:

At first, based on present software engineering, develop rapidly instantly at 3G, Network integration is day by day accelerated, and having run into technical bottleneck such as discrete, the trivial operations of distributing in line service and operation thereof, and how to break through this bottleneck, be that the difficult problem that overcomes is expected in this area always;

Moreover, owing to be the discrete type present situation at line service, be unfavorable for effective management of Virtual network operator, network operation (access) merchant can only provide the corresponding interface but can't be voluntarily or by the filtering noxious business of other party, some fake sites utilize this leak that certain is emerged in an endless stream in the phenomenon of line service as bait swindle consumer, and operator is required to be its endorsement, and obviously, current online service operation method is science very not also;

In addition, for for the line service operator, owing to the present situation of present this discrete development causes it can't benign development, so also limitation to some extent of its online business income.

Summary of the invention

Based on the deficiencies in the prior art, primary and foremost purpose of the present invention be to provide a kind of energy concentrate operation at line service, be convenient to the online business management network of convenient and swift operation at line service.

The online service operation method that provides a kind of and last purpose to adapt is provided.

A further object of the present invention is to optimize resource management, is convenient to effectively supervise, maximize the online service operation method of each side's economic benefit at line service.

For realizing above-mentioned each purpose, the present invention adopts following technical scheme:

The described online business management network of the present invention's first purpose, for the operational management platform is provided at line service, it comprises:

Service customer end, comprise input system, this input system has preset database, database comprises keyword and business information, set up mapping relations between every keyword and at least one business information, input system after pressing the input rule word-building, the business information that the speech of institute's structure is associated as keyword retrieval with offer the user select one of these business information with confirm operation with carry out this business information of having selected pointed at line service;

Service server, be used to provide described at line service so that realize mutual with service customer end;

Management server is used to the integrated management at line service implementing service server is provided, generates for service customer end to upgrade its database or the data of the mapping relations of keyword and business information wherein;

Common network offers service customer end, service server and management server and communicates by letter as required.

Described service customer end also comprises the user behavior administrative unit, is used to collect, analyze and study the keyword of user's input and the relation of traffic associated information, and analysis result formation base data are offered management server carries out online service management.

Described service customer end also comprises the text-processing unit, the text integral body that is used in real time the user being edited is analyzed, extract wherein at least one keyword and in described database retrieval traffic associated information, and offer the user select one of these business information with confirm operation with carry out this business information pointed at line service.

Described service customer end also comprises remote operation unit, be used for when input system does not find certain keyword traffic associated information, directly carry out the retrieval that is associated with this keyword from described management server, and offer the user and select operation for confirmation to be somebody's turn to do at line service at line service.

Described service customer end also comprises the remote update unit, in real time, regularly or be controlled by user's operation, from described management server download described database or wherein the mapping relations of keyword and business information data and local data base upgraded.

Described management server comprises Charging Detail Record unit, it is used for to carry out the process of integrated management at line service, analyze to the basic data of service customer end submission with to mapping relations in the database that comes downwards to service customer end, calculate each by certain default rule and should assign expense at line service.

Described management server comprises the consolidated statement unit, at a plurality of service customer ends conclusion of the business number of times and expense at line service that same business service merchant provided are added up, and the generation form sends to the corresponding business service merchant.

Described management server comprises client's form unit, add up at least one business service merchant's conclusion of the business number of times and expense at line service at single service customer end, and the generation form sends to corresponding service client.

Described management server comprises the bid ranking unit, corresponding at certain in the expense setting that line service carried out, adjust this at the weights of line service in Database Mapping relation to change its rank position in the required traffic associated information of service customer end.

This supervising the network also comprises an office terminal, inserts this management server to realize the full powers operation to management server by common network.Described service customer end adopts the mobile communications network interface to insert common network.The agreement that described service customer end access-in management server is adopted is different from the agreement that is adopted of described service server access-in management server.

Disclose according to one embodiment of the invention, the input system of described service customer end is that keyword retrieval traffic associated information is selected to the user with the speech of finishing promptly automatically with current structure of each word-building action in the process of pressing the input rule word-building.And in another embodiment, the input system of described service customer end is after finishing word-building and being selected speech by the user by input rule, and the side is that keyword retrieval traffic associated information is selected to the user with the current speech that has selected.

The online service operation method that the present invention's second purpose is alleged, the effective management between realization service customer end and the service server and convenient mutual comprises the steps:

1) user imports to express its original meaning by the input system of service customer end;

2) the service customer end input system is carried out word-building according to user's input, with the speech of structure as business information relevant in the keyword retrieval The built-in database; Service customer end upgrades the The built-in database by a management server;

3) service customer end provides the tabulation of those business information to select to confirm to the user;

4) service customer end by common network visit and carry out on the user-selected business information service server pointed at line service.

Described step 2) in, when retrieval is less than the related service information of certain keyword in the service customer end local data base, from the database medium-long range retrieval of this management server business information relevant with this keyword and offer the user confirm to select with carry out this selected business information pointed at line service.

Described step 2) in, when service customer end when the user carries out text editing, the text integral body that the user is edited is analyzed in real time, extract wherein at least one keyword and in described database retrieval traffic associated information, and offer the user select one of these business information with confirm operation with carry out this business information pointed at line service.

In addition, online service operation method also comprises the steps:

5) service customer end tracking user is input at line service and finishes overall process, collect, analyze and the keyword of research user input and the relation of traffic associated information, and analysis result formation base data are offered management server carry out online service management.

6) in management server, carry out integrated management, utilize basic data that service customer end is submitted to and mapping relations in the database that comes downwards to service customer end are analyzed, calculate each by certain default rule and should assign expense at line service at line service.

7) service customer end in real time, regularly or be controlled by user's operation is downloaded the data that are used to upgrade local data base from a management server, and local data base is upgraded.

8) carry out the expense setting at management server at certain business information, adjust the weights of this business information in the Database Mapping relation to change its rank position in the required traffic associated information of service customer end according to its expense rating size.

Preferably, service customer end inserts common network by mobile communications network.

The online service operation method that the present invention's the 3rd purpose is alleged is incorporated into the operation mode of line service, and it comprises following cooperation relation:

1) a plurality of business service merchants are responsible for providing it at line service and guarantee its operation, and set up protocol related with the management service merchant; Professional client uses common network and sets up protocol related with the management service merchant so that access service service provider at line service under management service merchant's guiding;

2) the management service merchant is in charge of a plurality of business information at line service, business information is pointed at line service, set up mapping relations between the keyword of the hint expression that many business information and professional client may be used, and be responsible for initiatively or passively be distributed to each professional client to realize guiding to professional client;

3) professional customer rs responsibility is carried out original hint expression, and abideing by agreement uses described mapping relations to change in real time, to express to be converted to the business information that is associated synchronously with the real-time input of its original hint expression, and select one of them carry out corresponding service service provider at line service;

4) the network insertion merchant is responsible for providing network insertion, makes professional client be able to communicate by common network and business service merchant and management service merchant.

Wherein, described network insertion merchant according to professional client and business service merchant the data traffic when carrying out at line service professional client is chargeed.Described business service merchant charges when professional client finishes this at line service according to the advance notice expense at line service that it provided.Reservation provides described management service merchant according to agreement uses statistical information to the business service merchant charging of deducting a percentage at line service to professional client's distribution number of times and/or professional client according to its rank service in described mapping relations that provides for the business service merchant and/or this mapping relations.The expense that described management service merchant collects to the business service merchant is equal to or less than the expense that described business service merchant collects to professional client.

Disbursement and sattlement between described network insertion merchant, management service merchant, business service merchant and the professional client is taken off by banking system is on-line automatic.

Described management service merchant is responsible for regularly or is irregular to online number of times and the conclusion of the business situation that provides form to be used at line service to make the business service merchant learn of business service merchant, or knows that to make service customer end it uses number of times and conclusion of the business situation at line service to the online form that provides of service customer end.

Described management service merchant is responsible for regularly or is irregular to the online renewal version that described mapping relations are provided of professional client.

In addition, this method also comprises cooperation relation 5), the regulator by to the data in management service merchant's the mapping relations and/or wherein the business information content at line service pointed filter the realization safety management.

Disclose according to one embodiment of the invention, described business service merchant and network insertion merchant are same.

Compared with prior art, the present invention has the following advantage of enumerating at least:

1, realized of the extension of the original hint expression of user to network application.Make it to import real-time retrieval and the relevant related service information of input keyword by improvement service customer end input system with the user, again directly by the user select that one of related service information carries out that selected business information points at line service, save the intermediary operation process, the original meaning of user is relatively directly extended on network to carry out related application, both simple and efficient, save unnecessary time consumption again, also saved customer flow etc. sometimes;

2, realized integrated management at line service.By management server (management service merchant) is provided, make being managed concentratedly of a plurality of service servers (business service merchant) at line service, thereby just can ensure online service security operation by management server (management service merchant) is monitored, set up the mutual trust between service customer end (professional client) and the service server (business service merchant), further promote at line service by customer acceptance, to cooperate the high speed development of common network;

3, realize the optimization of resource management.For service customer end (professional client), the network information of numerous and complicated is mixed the genuine with the fictitious, be difficult to discern the false from the genuine, often reduce professional client's use purpose and used confidence, because the introducing of management server (management service merchant), possessed by its effectively management provide precisely for service customer end (professional client), efficiently, clearly, the ability of business information timely, make the user be able to minimum energy and obtain the most accurate information, the mutual in many ways demand that meets the eyeball economy epoch can more help popularization and application of the present invention;

4, maximization participates in the economic benefit of each side.Among the present invention, by between business service merchant (service server), management service merchant's (management server) and service customer end (professional client), setting up cooperation relation each other, the division of labor is clear and definite, move more efficiently, the more important thing is that the present invention has introduced the distribution mechanism of demand to interests, and realization online charging, be convenient to relevant party and carry out disbursement and sattlement and form and share, improved business efficiency greatly, make each side can both obtain maximum economic benefits.

Beneficial effect of the present invention is far above in above-mentioned and enumerates all main points, adds as space is limited and not and gives unnecessary details.What need further emphasize is: other is any thinks to be the technological change that the realization of technical scheme of gained causes because of the present invention, and with the caused beneficial effect of this change, though expressly do not put down in writing, all belong to those skilled in the art and the commercial field personnel can know by inference at this.

Below in conjunction with the drawings and specific embodiments the present invention is specifically described:

Description of drawings

Fig. 1 is macroscopical principle schematic of the online business management network of the present invention;

Fig. 2 is the principle schematic of the service customer end of the online business management network of the present invention;

Fig. 3 is the mapping relations schematic diagram of the database of the online business management network of the present invention;

Fig. 4 is the principle schematic of the management server of the online business management network of the present invention.

Embodiment

Online business management network provided by the invention, incorporated the present invention alleged in the line service business method.

See also Fig. 1, this online business management network comprises service customer end 1, service server 3, management server 5 and common network 8.Common network 8 offers service customer end 1, service server 3 and management server 5 by Virtual network operator especially network insertion merchant and inserts, so that communicate as required between a few person.

See also Fig. 2, the service customer end 1 that the present invention is alleged, as professional client, generally have a plurality of, The built-in has input system, its input system refers to the broad sense Input Software, be and be used to import the mode that characterizes the expression formula that comprises the human thinking, broadly, at least comprise the phonetic entry mode, the key input mode, the brain wave induction mode, the iris induction mode, and touch sensible mode etc., use the input unit of following correspondence respectively: comprise microphone at interior audio receiver, various keyboard and/or button, known and not universal brain wave translater, the iris recognition device of having used in other field and the touch-screen of extensive use etc.Narrow sense for the key input mode, can be used multiple known or unknown input rule, for example five, spelling, Two bors d's oeuveres, Zheng's sign indicating number, natural code, region-position code, Cangjie, English and other national various input rules or the like.Known key formula input system all has the function of carrying out real-time word-building with user's button input, the input system that the present invention is alleged, have the advantages that to be different from traditional input system, when real-time word-building is carried out in its input one by one with the user, again in company with finishing of each real-time word-building action retrieve automatically the business information that is associated with the speech of structure offer the user directly select related service information with carry out this business information pointed at line service.

Further disclose described input system.This input system comprises input unit 11, memory cell 12, processing unit 14 and output unit 13, and input unit 11, output unit 13 and memory cell 12 are connected with processing unit 14 respectively.

Fig. 1 is the application example schematic diagram of this input system.Input unit 11 wherein offers the input that the user carries out original hint expression.With mobile phone or computer with hard manual is example, adopts hard manual as its input unit, and 13 of described output units are the display screen of mobile phone or computer; And be example with smart mobile phone or the computer that does not have hard manual, because it is equipped with and provides soft keyboard on touch-screen and the touch-screen, so its touch-screen possesses the function of input and output simultaneously, the operation on touch-screen also will be equivalent to the operation of hard manual.Other only provides unidirectional input function, so do not add special instruction basically such as voice mode, induction mode etc.

For adopting the situation of key instrument among Fig. 1 as input unit, the each single input that the user utilizes input unit 11 to be carried out, be to be that unit carries out with single button, because each button is represented a numeral at least, may comprise a plurality of characters what is more, so the possibility of result of this combination forms character string, also may form numeric string, show and then be at least one group of ISN sequence in the internal memory, utilization input rule such as phonetic, general's character strings wherein such as five are organized speech, formed phrase and described numeric string promptly have the effect of certain original hint expression, also promptly form the raw information of user's initial input, its can the ISN sequence form be stored in the database, the expression of this raw information, though be meant the ISN sequence in the machine in essence, also should be corresponding when understanding with the phrase of the band meaning of word, will be used as keyword and retrieve.Because the counterparty of mobile phone key and key is to being generally one-to-many, so the general corresponding a plurality of ISN sequences of a string button input, these ISN sequences (corresponding to keyword) all constitute described raw information.

It is to be noted, the user is to the input of raw information, retrained by its input rule that adopts, die from an ISN sequence to the corresponding relation its corresponding phrase, by input rule self prebuild, the alleged raw information of the present invention is the input of original hint expression, obviously also comprise selection and the operation of determining to a plurality of phrases that produce by a string button, thereby further, the input operation that the alleged input unit 11 of the present invention is given up really and selected speech according to input rule into not comprising.

For example, in nine palace lattice cell phone keyboards, adopt " state's spelling input method ", the button at input " 74744 " place, can form " 74744 ", " pishi ", " qishi ", " rishi ", numeric string or character strings such as " sishi ", these kinds of characters strings all have corresponding vocabulary separately, can be as character string " pishi " according to input rule corresponding to " written instructions ", speech such as " trifling matters ", " qishi " can be corresponding to " in fact ", speech such as " imposing manner " etc., no matter be " pishi ", " written instructions " still are " trifling matter ", though the relation with one-to-many exists, but in this machine internal memory, all show as separate and have the ISN sequence of uniqueness, for the user, all are results of group speech, to system itself, the set of the speech of being made by formed these numeric strings of order button " 74744 " and character string is the raw information corresponding to this logical button operation.And if in above-mentioned these keywords, the user selects " written instructions " according to input rule and adds their confirmation in a plurality of keywords, then Ci Shi raw information has unique certainty naturally.But confirming the operation of certain keyword itself, is to belong to the envelop of function that input rule itself is defined.

But,, also can retrain input system and only after the user selects speech to the speech of a plurality of institutes structure, can carry out the retrieval of associated services information just now as a special case of the present invention.At this moment, select the operation of speech to be regarded as manually carrying out the operation of the retrieval of associated services information.Also be, during the word and search traffic associated information of the present invention's structure utilizing, two kinds of situations are arranged, and one in input in real time and utilize in the process of word-building that the speech of structure (showing as the ISN sequence) carries out the associated services information retrieval as keyword and shows in real time automatically; Another then for after stopping input the user, clicks in the speech (showing as the ISN sequence) of one or more structures when determining, retrieves associated services information and demonstration just now.

For 26 keyboards (comprising mobile phone and computer) because key and intercharacter have one-to-one relationship, reduce relatively so character string of being formed and the speech made are inevitable, but its manage and the former together.

For other input unit that adopts voice, induction and so on, the input rule that is used is different from the key mode, but its only way which must be passed forms the ISN sequence nothing but in internal memory, so its essence is same as the mobile phone of above-mentioned keyboard input.

Input unit 11 is except being used to import the raw information, also be used to offer the user carry out to business information give up really into.As defined above, the envelop of function that the operation of this affirmation input does not belong to input rule to be defined, but, in description described later, will handle input unit 11 and confirm that input cooperates description only to belonging to the affirmation operation of the associated services information of from business information, selecting.

In the described memory cell 12, store a database, this database can be realized after reading the present invention by those of ordinary skills, alleged herein database is the broad sense database, be meant one group of set that has the information of mapping relations, can realize by text, also can realize, perhaps can realize by other known forms by Hash table.

See also Fig. 3, in this database, exist a kind of mapping relations to set up mapping between keyword and the business information, retrieve as keyword, may obtain at least one business information associated therewith with user's input and by the speech of input system structure.The foregoing a plurality of ISN sequences that formed by one group of button have constituted the raw information of user's input, the corresponding a plurality of ISN sequences of these raw informations are corresponding a plurality of keywords directly, business information then is default content, it has been put down in writing in advance with some keyword and has been used to carry out business information at line service at least one that semantically is associated, and the set of these business information that are associated with a keyword promptly forms the alleged associated services information of the present invention.It is to be noted, mapping relations between described keyword and the business information, and non-limiting form realization to write down in the tables of data, it can adopt a plurality of tables of data (as a plurality of Hash tables) to carry out complicated association, need only the mapping relations that directly or indirectly exist in the database between keyword and the business information, and the corresponding relation between keyword and the business information both can be one to one, also can be one-to-many, promptly was considered as not unconventional connotation of the present invention.

Semantically be associated, be meant according to default semantic rules, exist in the business information at least one information and certain keyword have certain such as the next, upper, extension, synonym, antisense, accept, side by side, transfer, expand, refer to etc. and get in touch.For example, ISN sequence " 10000001 " keyword corresponding with it is " written instructions ", with the speech of " written instructions " synonym be " indication ", its expansion word can be " file ", " content ", it refers to speech can be its network address, also can be its path, can also be its certain relevant parameter, as when the pairing speech of ISN sequence " 00000001 " is number series " 13800138000 ", can be associated with " telephone number query " etc.

Semantically be associated and be different semantically equating, semantically equating, be meant according to corresponding certain input rule, exist at least one information equal fully in the business information with the corresponding phrase of certain literal of the scheduled justice of certain ISN sequence, as the ISN sequence " 10000001 " that is characterized by " pishi ", its pairing phrase is " written instructions ".As previously mentioned, its corresponding relation does not belong to the defined business information of the present invention by this kind input rule agreement itself, and it is its feature that the corresponding phrase of the relative ISN sequence of business information of the present invention has certain purpose.But this is not equal to and shows and can not exist in the business information and the identical character of described corresponding phrase whether having this character is not the emphasis that the alleged business information of the present invention need be considered, should not limit the definition of the present invention to business information with this.

Above-mentioned all these set in the business information that semantically is associated as long as it is associated with same ISN sequence, all are defined as the associated services information that an ISN sequence (raw information) therewith is associated by the present invention.

The business information that the present invention is alleged is meant the ensemble of communication of certain online business tine that its certain service server 3 of link sensing is provided.For example, business information can be expressed like this: " the online ticket booking of certain company; Link to; http://airplane.guobi.com ", wherein " the online ticket booking of state's pen " can be resolved to text data by service customer end 1 and be used to present to the user and read, and " Link to " need set up link for the text, and the sensing of its link is follow-up Website.If the form with database is expressed, also " the online ticket booking of state's pen " and " http://airplane.guobi.com " relatedly can be resolved by service customer end 1 to close one to one to tie up to set up in the database again.So all, surely belong to those skilled in the art and know.

The present invention is as a basic technology scheme, correlation degree determines between its business information and the keyword, mainly the theory according to the artificial intelligence logic realizes, therefore this mapping relations have also determined the degree of intelligence of input system to a great extent, particular content itself as for business information, then the present invention naturally can't be exhaustive, because artificial intelligence itself promptly belongs to the fuzzy design field.But, those skilled in the art are after reading above-mentioned associated description about business information and expression formula example thereof, surely on the basis of present embodiment, the present invention is made more diversified and finer variation, but, regardless of intensity of variation, its essence still can't be unconventional outside the present invention.

Described processing unit 14 plays management control whole system at service customer end 1 of the present invention.It mainly is made up of two parts, and one is ISN modular converter 141, and another then is an information translation module 142.

Described ISN modular converter 141, the action that has the user is converted to machine inner code and and the further effect of the information of the original hint expression of formation user.User's action for the key input mode, is the action of its button; For the phonetic entry mode, for it realizes the action of phonetic entry by acoustic vibration; For other input mode, all can not break away from the most original action of user, the iris motion when brainwave activity when comprising human brain thinking and eye activity etc.So system just possesses the ability of these actions of identification, and further be converted at least one ISN sequence according to default input rule.For example, adopt as heir precedent, the user uses the phonetic input rule, by pressing " 74744 " key on the cell phone keyboard, input rule just carries out intellectuality group speech in real time, in system, there are several combinations such as " pishi ", " qishi ", " rishi ", " sishi " at least, and are transfused to rule and are converted to ISN sequence that original meanings such as its corresponding keyword " written instructions ", " imposing manner ", " solar eclipse ", " 40 " express in machine, to express.The pairing ISN sequence of these real-time phrases just can constitute the raw information of user's input.Meanwhile, processing unit 14 can be exported the pairing phrase of above-mentioned character string " written instructions ", " imposing manner ", " solar eclipse ", " 40 " etc. for the user and be selected.If the user further clicks " written instructions " according to input rule, just the real-time further precision of raw information then.

Described information translation module 142 by in real time the database in the memory cell 12 being operated, realizes the conversion from raw information to associated services information.There is the single mapping of keyword and business information in the database of aforementioned known memory units 12 or to many mappings or multistage complex mappings, this information translation module 142 follows each input action of user, also be in the process as the cell phone keyboard input, input rule can be with each button input of user, construct the possible ISN sequence and the corresponding phrase (as keyword) of key combination instantly in real time, this information translation module 142 is then carried out in phrase (ISN sequence) structure the content of real-time input at input rule, with ISN sequence (it is corresponding to phrase) is keyword, in described database, retrieve the business information that has mapping relations with it in real time, because the business information relevant with same ISN sequence can have a plurality of, if and the keyword that user's input is in real time constructed has a plurality of a plurality of ISN sequences that just have, so it will retrieve a plurality of business information, as previously mentioned, the combination of these business information that retrieve is the associated services information of the ISN sequence of using as keyword.

Described output unit, as mobile phone display screen, define an output area, be used to export the associated services information that processing unit 14 has retrieved, certainly, output unit is also done it and is used, for example, the user is after input " 74744 ", and the keyword of " written instructions " of constructing according to input rule, " imposing manner " and so on needs expressly output select input so that raw information is more accurate for the user, so the time also exported in accordance with traditional habit.

It is to be noted, described database also can be stored in the memory cell 12 of described management server 5, like this, on the one hand, when service customer end 1 at the local data library searching less than with business information that certain keyword is associated the time, can be connected to management server 5 by a built-in remote operation unit 15, on the built-in associated databases of management server 5, carry out retrieval about the associated services information of this keyword, and final return data from the management server 5, with with in like manner, relevant business information is presented to the user select selecteed at line service to carry out in this locality retrieval; On the other hand, service customer end 1 is by a built-in remote update unit 16, connect with management server 5 by this remote update unit 16, obtain the databases or the more new data of the mapping relations of keyword and business information wherein from management server 5, be used for the upgrading database of local memory cell 12 upgrades this database or mapping relations between keyword and the business information wherein whereby.Thus, also reserved certain definition power of database, made Operation Network of the present invention by operation the time, can be concentrated research and development and management effectively for management server 5.

By above-mentioned formation and the wherein analysis of the formation of input system to service customer end 1, as can be seen, service customer end 1 has a function at least, this function allows the user to carry out initial input to express its original meaning, service customer end 1 can retrieve the business information directly related with its original hint expression for its selection then, again by its selection result carry out corresponding service information pointed at line service, finish information interaction.

In the same way, at service customer end 1 a text-processing unit 18 is set, it follows the tracks of the text editing in the user, the text of having edited is carried out whole sentence to be analyzed, choose one or more keyword, in database, search the associated services information corresponding and offer user's selection,, also can carry out corresponding at line service as long as the user selects one of them with this keyword.

For cooperating the operation of supervising the network of the present invention, service customer end 1 is also built-in user's behavior management unit 17, its module as input system can be used when programming.This user behavior administrative unit 17 is used to collect, analyze and study the keyword of user's input and the relation of traffic associated information, and analysis result formation base data are offered management server 5 carries out online service management.Accumulate over a long period, service customer end 1 is in using process, and the user generally is used to use comparatively commonly used some at line service, and for example online news, online ticket booking are established and had following three mapping relations in the database:

" news " image to " a state news link to http://news.guobi.com "

" message " image to " a state news link to http://news.guobi.com "

" air ticket " image to " state pen ticket booking link to http://ticket.guobi.com "

" air ticket " image to " the pen ticket booking link to of old-national http://ticket.ex-guobi.com "

If there are mapping relations in " image to " expression the right and left.The general user by the input keyword as " news " with carry out " state's news " at line service, by input " air ticket " carry out " state pen ticket booking " at line service, then user behavior administrative unit 17 is by following the tracks of client's use habit, the word frequency that calculates " news " is higher than the fact of the word frequency of " message ", and what also can calculate " state pen ticket booking " has higher frequency of utilization with respect to " old-national's pen ticket booking " at line service at line service.So, these data and other are upgraded the number of times of (download) database such as the user, the user uses certain business information successfully to carry out using statistical information in the relevant business such as conclusion of the business number of times of line service, abide by the agreement between service customer end 1 and the management server 5, the formation base data, send to management server 5 and carry out integrated management, management server 5 is resolved basic data according to rendezvous protocol and is used to upgrade the The built-in database or the mapping relations of keyword and business information wherein, even the priority etc. of keyword and/or business information is set, and then can also generate for the shared data download of service customer end 1.

Please further combined with Fig. 4, described management server 5, as the management service merchant, many service servers 3 are carried out integrated management at line service, allow an office terminal 6 as the mode of manager by long-range access or local access, management server 5 self is managed operation, and management server 5 itself is realized the complete machine management by its kernel 58 programs.

Management server 5 is same built-in described database, and can this expand more rich data storehouse system 50, and can generate the more humane data of downloading for this corresponding service client 1 according to the user behavior custom of the service customer end 1 of each registration, these data comprise the database itself that is used for service customer end 1, more specifically, also can comprise keyword in service customer end 1 database and the mapping relations between the business information, therefore, any adjustment by management server 5 realizations to database, to have influence on each more result of use of the service customer end 1 of new database in theory, obviously, this adjustment with good conditionsi also can be management server 5 and bring income on the commercial significance when service server 3 is collected the charges.

Management server 5 also can carry out comprehensive statistics to the basic data that a plurality of service customer ends 1 are submitted to, for example, download time for the confession data download of 1 pair of management server 5 of every service customer end gathers, to Successful Transaction between service customer end 1 and the service server 3 in gathering of line service number of times etc., so that generate corresponding report and transmit the corresponding business service merchant with the form of electronic data.The suchlike function that gathers, those of ordinary skill is all known in the industry, can realize by the built-in one consolidated statement unit 51 with corresponding function on management server 5.

Thereby, can deeply design, one monitoring server 7 is arranged, as the regulator, the content in line service and sensing thereof in the management server 5 is carried out intellectual analysis such as keyword filters, judge whether to be healthy legal information at line service according to analysis result, thereby can decision management server 5 allow this to exist in the database of service customer end 1 at line service, realize each online service security management in the management server 5 with this.

5 pairs of integrated managements at line service of management server rely on but are not limited to data tracking to service customer end 1 and service server 3, also comprise the described third party's of acceptance monitoring of leading portion and management server 5 local monitors certainly.As previously mentioned, the user behavior administrative unit 17 of service customer end 1 is submitted to management server 5 with its basic data, after the specifying information that management server 5 is resolved wherein, can adjust the The built-in database, and then adjust the content that offers each service customer end 1 data downloaded.

The service that needs to charge between management server 5 and the service server 3 also should belong to a ring of integrated management.Carrying out expense for ease of management server 5 calculates, one Charging Detail Record unit 54 is set in the management server 5, its user that basic data comprised who is mainly submitted to according to service customer end 1 carries out chargeing in the conclusion of the business situation of line service, can calculate by number of times, also can calculate by the period, on this basis, service customer end 1 number that also can further comprise the data of download management server 5, come downwards to the number of times of the data of service customer end 1, data volume and come downwards to the keyword of service customer end 1 and business information between mapping relations and weights thereof etc. charge, concrete charge method is versatile and flexible, be agreement reservation between management server 5 and the service server 3,54 need of Charging Detail Record unit rule by appointment calculate, final corresponding each draw it at line service and should the appointment expense get final product accordingly.

Another ring as integrated management, management server 5 also is provided with bid ranking unit 53, the agreement reservation that needs equally to abide by between management server 5 and the service server 3 realizes, service server 3 is made and is ready to submit to corresponding expense or makes and submitting to after the expression, management server 5 is automatically or under gerentocratic operation, by this bid ranking unit 53, carry out the expense setting at the corresponding online business, former the occuping of business information " old-national's pen ticket booking " " state's pen ticket booking " afterwards as described above, if both all are endowed impartial weights under the normal condition, the expense that " old-national's pen ticket booking " is set the manager is higher than after the expense of " state's pen ticket booking ", the weights that " old-national's pen ticket booking " revised in bid ranking unit 53 make it be higher than the weights of " state's pen ticket booking ", those skilled in the art all can understand, at this moment, service customer end 1 generally is equipped with the mechanism of resolving weights, thereby when importing " air ticket " keyword once again the user, the rank position that will make " old-national's pen ticket booking " is prior to " state's pen ticket booking ", and then when in output unit, showing, " old-national's pen ticket booking " also " state's pen is booked tickets " is more eye-catching relatively, and be forward as rank.

In addition, in order to make grasping of between business service merchant and the service customer end 1 self being carried out in the line service operating position, management server 5 is provided with client's form unit 52, be used to analyze each service customer end 1 formed basic data, statistics particular content and conclusion of the business number of times wherein in the line service conclusion of the business, and then information such as statistical correlation expense, generate form with certain format, offer service customer end 1 in the mode of electronic data actively or passively and service server 3 uses.

As seen, be equipped with the management server 5 of necessary parts such as Charging Detail Record unit 54, bid ranking unit 53, consolidated statement unit 51 and database, follow the tracks of in the interaction data of 1 of service server 3 and service customer end, can play carry out the effect of integrated management at line service.

The service server 3 that the present invention is alleged, as the business service merchant, described service at line service is provided, and a typical example is the webpage that is suitable for service customer end 1 operation by structure, allows service customer end 1 this webpage of visit carry out information interaction so that should be carried out at line service.As by a website is provided, the webpage of a built-in online ticket booking, can generate the professional network address of this online ticket booking, this network address is offered management server 5 as " http://ticket.guobi.com " and relevant textual information as " state's pen ticket booking ", with management server 5 agreements agreement and " ticket booking ", speech such as " air tickets " is associated, can be stored in its database by the mapping relations that management server 5 generates keyword and business information, and active push or passive downloading in the service customer end 1 to upgrade the database of service customer end 1, after the database of service customer end 1 is updated, user's input next time " ticket booking ", during keywords such as " air tickets ", can retrieve " state pen ticket booking " with above-mentioned website links, click can carry out state's pen ticket booking at line service.And service server 3 carries out line service except above-mentioned webpage is provided so that with service customer end 1, certainly expressly informing business client 1 should be in the relevant expense of line service, with this foundation of charging to service customer end 1 as service server 3 need to preengage (promptly before the definite conclusion of the business of user) according to relevant laws and regulations.

Common network 8 of the present invention, can be understood by those skilled in the art, if but when service customer end 1 mobile communication equipment such as mobile phone, the mobile communications network that provides by the network insertion merchant then need be provided at that time to be inserted, and for business service merchant and management service merchant etc., then can insert by the Internet, certainly, mobile communications network also with the Internet intercommunication, be the component part for common network 8, which can realize interconnecting between service customer end 1, service server 3, the management server 5.As seen, the scope that contained of the alleged common network 8 of the present invention is very wide.Therefore, sometimes, between service customer end 1 and the management server 5, and may adopt different communication protocol respectively between service server 3 and the management server 5, but, then not hinder in enforcement of the present invention as long as protocol contents meets the scope that the present invention retrains.

Known, mobile communication network operator (inserting the merchant) is also managed and is had by oneself at line service, in this case, business service merchant and network insertion may be the same owner, details when dying simply network interworking, its concrete technology is not because of relating to innovation part of the present invention, so will not introduce.

Simultaneously, service customer end 1 can produce the expense of being collected by the network insertion merchant when using common network 8, to require network insertion merchant's corresponding network access server to have corresponding cost clearing technology to adapt thus, be known technology, and charging process is transparent for management server 5 and business service merchant, therefore will not describe in detail.

But, comprise the expense that network access server collects to service customer end 1, the expense that management server 5 is collected to the business service merchant, and comprise expense that the business service merchant collects to service customer end 1 etc., all settle accounts in the present invention, and preferably carry out in real time, like this by banking system, for whole online business management network, because the intervention of banking system has further improved technology content, and for having brought bigger facility in many ways.

Above-mentioned elaboration for online service operation network of the present invention, present to one of reader profile clearly, but the reader is to its method for running property in order, so the present invention further puts out a cover corresponding online service operation method in order, on the basis of above-mentioned online service operation network, make at line service more simple and efficient when using, carry out integration management to numerous at line service,, strive for interests maximization in many ways so that optimize social resources.Below please in conjunction with Fig. 1 to Fig. 4.

In the online service operation method of the present invention, if the cellphone subscriber uses mobile phone to insert common network 8 by the interface that mobile communications network inserts the merchant as the professional client of service customer end 1, simultaneously, management service merchant's management server 5 and business service merchant's service server 3 also are access in the Internet, and common network 8 intercommunication that the Internet and mobile communications network constituted, each side can set up communication to each other, and then this method is carried out following steps:

1) user uses mobile phone as service customer end 1, the keyword " air ticket " that utilizes the keyboard input in the input system wherein to express its original meaning, current input rule is the phonetic input, so the user need import j, i, p, i, each key of a, o successively, and " 4 " keyboard has ghi in the nine palace lattice keyboards; " 5 " keyboard has jkl; " 7 " keyboard has pqrs; " 2 " keyboard has abc; " 6 " keyboard has mno, the user needs fashionable successively, input system is pressed the in real time dynamic word-building of agreement of input rule, behind the ji that is totally lost, possible words has " reason " and " machine ", and behind the jipiao that is totally lost (jiqian), then possible keyword has " air ticket " and " remitting money ", if the user clicks " air ticket " speech, then finally only there is " air ticket " speech under the constraint of input rule.

2) in above-mentioned steps 1) whole process in, service customer end 1 input system is according to the real-time word-building of user's input, also promptly after the user has whenever struck a key, the processing unit of input system all can be in real time retrieval and the relevant business information of structure keyword in database.Hold example, behind the ji that is totally lost, when searching database, may retrieve " a state link to haircutting.guobi.com of barber shop ", also may retrieve " state pen ticket booking link to ticket.guobi.com "; And after the client is totally lost jipiao,, just may retrieve following three mapping relations simultaneously then because the ambiguity of the button of nine palace lattice keyboards may construct " air ticket ", " remitting money " two speech:

" state's pen is ordered TicketLink to ticket.guobi.com "

" old-national's pen is ordered TicketLink to ticket.ex-guobi.com "

" postal service ExchangeLink to cash.guobi.com " annotate: made to remit money with postal relevant

And further confirm as " air ticket " the user, then only be left two relevant business information of ticket booking.Obtaining by management server 5 of these mapping relations initiatively initiatively is loaded in the local data base under management server 5 requires to upgrade to service customer end 1 propelling movement or service customer end 1.

Certainly, if retrieve in the database of service customer end 1 this locality at this moment less than any reflection, service customer end 1 can start its remote operation unit 15, by this remote operation unit 15 " air ticket " speech is sent to management server 5, deeply retrieval in the bist data storehouse of management server 5, as find corresponding mapping relations, also respective feedback is given this service customer end 1 so that carry out subsequent operation.

If the current text editing state that is in short message and so on of mobile phone, as edit word content and be " order to open to me remove Pekinese's air ticket ", service customer end 1 is not only carried out the above-mentioned flow process of this step, also the text integral body of in real time user being edited is analyzed, extract wherein " Beijing ", " air ticket " two keywords are also retrieved traffic associated information in described database, this moment is because the adding of new epexegesis " Beijing ", so may have more a record " Beijing Olympic Games linkto www.olympic.bj ", offer the user with aforementioned two ticket booking mappings then and select.

3) mobile phone is after obtaining the user and clicking " air ticket ", just determine only surplus two or three records in real time, promptly " state's pen ticket booking " and " old-national's pen ticket booking " is even " Beijing Olympic Games ", at this moment, providing a zone to be shown to the user in its display screen reads, the user just can select one of them to add their confirmation will carry out the corresponding online business, selects article one record i.e. " state's pen ticket booking " as the user.

4) at this moment, the user has selected corresponding business information, so it is to be used to move the network address " ticket.guobi.com " that wherein contains that service customer end 1 can be resolved this business information, so, obtain and read this network address pairing webpage through common network 8 from service server 3 by the built-in module of browsing, present to the user and carry out business operation, the user knows correlative charges and expressed covenants, after the requirement input relevant information by the page, promptly finish this time at line service.Meanwhile, the professional conclusion of the business number of times of user's online is added up by user behavior administrative unit 17, correlative charges is also added up even is taken off automatically by banking system by service server 3, is added up keyword frequency of utilization or business information frequency of utilization whereby even also add up about the access times of the mapping relations between " air ticket " and " state's pen ticket booking ".

5) as previously mentioned, in the overall process of utilizing mobile phone access " state's pen ticket booking ", service customer end 1 tracking user is input at line service and finishes overall process, collect, analyze and the keyword of research user input and the relation of traffic associated information, comprising but be not limited to the statistics of the access times of keyword, the statistics of business information access times, what business information was pointed is struck a bargain and the statistics of corresponding expense etc. at line service, information after these statistics, comprise out of Memory and form analysis result, all by service customer end 1 automatically or periodically the formation base data send management server 5 to and carry out online service management.

6) at management server 5 one ends, in real time to carrying out integrated management at line service, utilization is analyzed to the basic data of service customer end 1 submission with to mapping relations in the database that comes downwards to service customer end 1, calculates each according to certain default rule and should assign expense at line service.As establish the each of the reservation of agreement between management server 5 and the service server 3 and be 0.1 yuan of RMB by the expense that the user uses at line service, then " state pen ticket booking " after line service is successfully carried out by this cellphone subscriber, management server 5 can be in real time taken off 0.1 yuan of expense on this corresponding service service provider account by banking system.

7) in addition, in order to finish the renewal of local data base, service customer end 1 in real time, regularly or be controlled by user's operation, download the data that are used to upgrade local data base from management server 5, and local data base upgraded, database as this cellphone subscriber's service customer end 1 was ver 1.0 originally, user's operating handset from management service download up-to-date be the database of its customization after, its database version is ver 1.1, wherein may just upgrade the mapping relations that only have in legacy data storehouse, also can be the replacement in full storehouse.

8) in order to realize competition mechanism, management server 5 offers each online service operation person one bid ranking service, " the old-national's pen ticket booking " that rank behind as described above needs rank preposition, after then it can preengage corresponding expense with management service merchant agreement, pass through the bid ranking unit 53 of office terminal 6 operational administrative servers 5 by management service merchant's manager, " old-national's pen ticket booking " pairing business information is carried out the expense setting, adjust the weights of this business information in the Database Mapping relation to change its rank position in service customer end 1 required traffic associated information according to its expense rating size, these weights also can be resolved by service customer end 1 certainly, but the most traditional a kind of mode be by in database with this business information of comparatively forward location storage, after " state's pen ticket booking " leans on relatively, it is feasible that this mode also is proved to be, and this mode can make service customer end 1 save the programming that weights are resolved.

To further differentiating that online business management network carried out, can more clearly reveal following cooperation relation by above-mentioned online service operation method:

1) a plurality of business service merchants are as " state's pen ticket booking ", " old-national's pen ticket booking " etc., being responsible for service server 3 is carrier, provide it at line service and guarantee its operation, and set up protocol related with the management service merchant, comprise the agreement reservation of various concrete service prices, all can be documented in the management system each other by form with electronic data; Professional client with service customer end 1 be carrier use common network 8 and with the management service merchant set up protocol related in case under management service merchant's guiding access service service provider at line service, the mode of its guiding is set up corresponding relation by database typically and is realized.Described business service merchant charges when professional client finishes this at line service according to the advance notice expense at line service that it provided, and so-called advance notice expense is promptly aforementionedly expressly informed in its online professional page according to relevant laws and regulations.

2) the management service merchant is a carrier with management server 5, be in charge of a plurality of business information at line service, business information is pointed at line service, generally provide a text message by the business service merchant, for example aforesaid " state's pen ticket booking " and a corresponding network address " ticket.guobi.com ", by the management service merchant it is expressed as the form of business information then, and set up mapping relations with at least one keyword, expense standard is set, weights etc., and be responsible for initiatively or passively be distributed to each professional client with the guiding of timely realization to professional client by the management service merchant, the client is able to up-to-date mapping relationship searching business information and carries out at line service.Reservation provides described management service merchant according to agreement uses statistical information to the business service merchant charging of deducting a percentage at line service to professional client's distribution number of times and/or professional client according to its rank service in described mapping relations that provides for the business service merchant and/or this mapping relations.Therefore, only based on for the situation of line service profit itself, management service merchant should not be higher than the expense that described business service merchant collects to professional client to the expense that the business service merchant collects for the business service merchant; And for the business service merchant provided though no profits came in but be the situation of advertisement at line service itself, though then the business service merchant is zero in this online operational actual gain, it also is that market rules are just and sound that management service merchant carries out at this setting in the great number charge of line service; But, for some business such as the business service merchant provides online news, as be not loaded with advertisement, then the management service merchant generally can not collect any expense to this corresponding service service provider.Obviously, the setting of fee is decided on the content at line service that the business service merchant is provided by the management service merchant, and definition power is controlled by the management service merchant.As providing authority to business service merchant and professional client, described management service merchant is responsible for regularly or is irregular to online number of times and the conclusion of the business situation that provides form to be used at line service to make the business service merchant learn of business service merchant, or know that to make service customer end 1 it uses number of times and conclusion of the business situation at line service to the online form that provides of service customer end 1, these forms obviously are allowed to transmit with the form of electronic data.For professional client, non-obligatory ground, management service merchant is responsible for regularly or irregularly to the online renewal version that described mapping relations are provided of professional client, enjoys optimal service to guarantee professional client.

3) professional customer rs responsibility is carried out original hint expression, the input of foregoing " air ticket ", and abide by agreement and use described mapping relations, change in real time, to express with the real-time input of its original hint expression and to be converted to the business information that is associated synchronously, by agreement the expression formula of business information is resolved, the text message of isolating in aforementioned each example is used to output to the display screen demonstration as " state's pen ticket booking ", and for it set up to point to the link of " ticket.guobi.com ", service-user selected in the miscellaneous service information carry out corresponding service service provider at line service.Professional client is using in line service, produces naturally by network operation (accesss) and discusss the traffic fee usefulness of collecting, but account for each cost of use at line service that should be collected by the business service merchant of width of cloth maximum.

4) the network insertion merchant is a carrier with its network access server, although be equipped with between service provider, the management service merchant transparent relatively in professional client, industry, but must exist, it is responsible for providing network insertion, makes professional client be able to communicate with business service merchant and management service merchant by common network 8.Described network insertion merchant according to professional client and business service merchant the data traffic when carrying out at line service professional client is chargeed, also business service merchant and management service merchant are carried out various forms of chargings and clearing certainly.

Disbursement and sattlement between described network insertion merchant, management service merchant, business service merchant and the professional client is taken off by banking system is on-line automatic, be known technically, and produce the cooperation relation of bank aspect thus, should belong to the scope outside the present invention, so not all right giving unnecessary details.。

5) regulator is a carrier with monitoring server 7, by to the data in management service merchant's the mapping relations and/or wherein the business information content at line service pointed filter the realization safety management, thereby guarantee the safety of the network information, prevent illegal business service merchant's intervention.

This shows, exist the demand of protocol related each side and interests all to be maximized embodiment, body two the maximizing the benefits design of network operation.

In sum, the present invention is for providing the platform of integrated management, operation at line service, cooperate occupation mode fast and easily, human archaic thinking expression is directly extended to network, the high effective integration Internet resources and the ability to supervise that guarantees network security have been played, make the maximized effect of demand, interests in many ways, help its popularize rapidly and widely the user accept use.

Above disclosed only is preferred embodiment of the present invention, can not limit the present invention's interest field certainly with this, and therefore the equivalent variations of being done according to the present patent application claim still belongs to the scope that the present invention is contained.

Claims

1. online business management network for the operational management platform is provided at line service, is characterized in that it comprises:

2. online business management network according to claim 1, it is characterized in that, described service customer end also comprises the user behavior administrative unit, be used to collect, analyze and study the keyword of user's input and the relation of traffic associated information, and analysis result formation base data are offered management server carry out online service management.

3. online business management network according to claim 1, it is characterized in that, described service customer end also comprises the text-processing unit, the text integral body that is used for the user is edited is analyzed, extract wherein at least one keyword and in described database retrieval traffic associated information, and offer the user select one of these business information with confirm operation with carry out this business information pointed at line service.

4. online business management network according to claim 3, it is characterized in that, described service customer end also comprises remote operation unit, be used for when input system does not find certain keyword traffic associated information, directly carry out the retrieval that is associated with this keyword from described management server, and offer the user and select operation for confirmation to be somebody's turn to do at line service at line service.

5. online business management network according to claim 1, it is characterized in that, described service customer end also comprises the remote update unit, from described management server download described database or wherein the mapping relations of keyword and business information data and local data base upgraded.

6. online business management network according to claim 2, it is characterized in that, described management server comprises Charging Detail Record unit, it is used for to carry out the process of integrated management at line service, analyze to the basic data of service customer end submission with to mapping relations in the database that comes downwards to service customer end, calculate each by certain default rule and should assign expense at line service.

7. online business management network according to claim 2, it is characterized in that, described management server comprises the consolidated statement unit, at a plurality of service customer ends conclusion of the business number of times and expense at line service that same business service merchant provided are added up, and the generation form sends to the corresponding business service merchant.

8. online business management network according to claim 2, it is characterized in that, described management server comprises client's form unit, add up at least one business service merchant's conclusion of the business number of times and expense at single service customer end, and the generation form sends to corresponding service client at line service.

9. online business management network according to claim 1, it is characterized in that, described management server comprises the bid ranking unit, corresponding at certain in the expense setting that line service carried out, adjust this at the weights of line service in Database Mapping relation to change its rank position in the required traffic associated information of service customer end.

10. online business management network according to claim 1 is characterized in that this supervising the network also comprises an office terminal, inserts this management server to realize the full powers operation to management server by common network.

11. according to any described online business management network in the claim 1 to 10, it is characterized in that, the input system of described service customer end is that keyword retrieval traffic associated information is selected to the user with the speech of finishing promptly automatically with current structure of each word-building action in the process of pressing the input rule word-building.

12. according to any described online business management network in the claim 1 to 10, it is characterized in that, the input system of described service customer end is after finishing word-building and being selected speech by the user by input rule, the side is that keyword retrieval traffic associated information is selected to the user with the current speech that has selected.

13., it is characterized in that described service customer end adopts the mobile communications network interface to insert common network according to any described online business management network in the claim 1 to 10.

14., it is characterized in that the agreement that described service customer end access-in management server is adopted is different from the agreement that is adopted of described service server access-in management server according to any described online business management network in the claim 1 to 10.

15. an online service operation method, the effective management between realization service customer end and the service server and convenient mutual is characterized in that, comprises the steps:

2) the service customer end input system is carried out word-building according to user's input, with the speech of structure as business information relevant in the keyword retrieval The built-in database;

16. online service operation method according to claim 15 is characterized in that, described service customer end upgrades the The built-in database by a management server.

17. online service operation method according to claim 16, it is characterized in that, described step 2) in, when retrieval is less than the related service information of certain keyword in the service customer end local data base, from the database medium-long range retrieval of this management server business information relevant with this keyword and offer the user confirm to select with carry out this selected business information pointed at line service.

18. online service operation method according to claim 16, it is characterized in that, described step 2) in, when service customer end when the user carries out text editing, the text integral body that the user is edited is analyzed in real time, extract wherein at least one keyword and in described database retrieval traffic associated information, and offer the user select one of these business information with confirm operation with carry out this business information pointed at line service.

19. online service operation method according to claim 16 is characterized in that, also comprises the steps:

20. online service operation method according to claim 16 is characterized in that, also comprises the steps:

21. online service operation method according to claim 16 is characterized in that, also comprises the steps:

22. according to any described online service operation method in the claim 16 to 21, it is characterized in that, also comprise the steps:

23., it is characterized in that service customer end inserts common network by mobile communications network according to any described online service operation method in the claim 16 to 21.

24. according to any described online service operation method in the claim 15 to 21, it is characterized in that, the input system of described service customer end is that keyword retrieval traffic associated information is selected to the user with the speech of finishing promptly automatically with current structure of each word-building action in the process of pressing the input rule word-building.

25. according to any described online service operation method in the claim 15 to 21, it is characterized in that, the input system of described service customer end is after finishing word-building and being selected speech by the user by input rule, the side is that keyword retrieval traffic associated information is selected to the user with the current speech that has selected.

26. an online service operation method is incorporated into the operation mode of line service, it is characterized in that it comprises following cooperation relation:

27. online service operation method according to claim 26 is characterized in that, described network insertion merchant according to professional client and business service merchant the data traffic when carrying out at line service professional client is chargeed.

28. online service operation method according to claim 26 is characterized in that, described business service merchant charges when professional client finishes this at line service according to the advance notice expense at line service that it provided.

29. online service operation method according to claim 26, it is characterized in that reservation provides described management service merchant according to agreement uses statistical information to the business service merchant charging of deducting a percentage at line service to professional client's distribution number of times and/or professional client according to its rank service in described mapping relations that provides for the business service merchant and/or this mapping relations.

30. online service operation method according to claim 29 is characterized in that the expense that described management service merchant collects to the business service merchant is equal to or less than the expense that described business service merchant collects to professional client.

31. according to any described online service operation method in the claim 28 to 30, it is characterized in that any opportunity cost clearing that produce between described network insertion merchant, management service merchant, business service merchant and the professional client are all taken off by banking system is on-line automatic.

32. according to any described online service operation method in the claim 26 to 30, it is characterized in that, described management service merchant is responsible for regularly or is irregular to online number of times and the conclusion of the business situation that provides form to be used at line service to make the business service merchant learn of business service merchant, or knows that to make service customer end it uses number of times and conclusion of the business situation at line service to the online form that provides of service customer end.

33., it is characterized in that described management service merchant is responsible for regularly or is irregular to the online renewal version that described mapping relations are provided of professional client according to any described online service operation method in the claim 26 to 30.

34. according to any described online service operation method in the claim 26 to 30, it is characterized in that, this method also comprises cooperation relation 5), the regulator by to the data in management service merchant's the mapping relations and/or wherein the business information content at line service pointed filter the realization safety management.

35., it is characterized in that described network insertion merchant runs as the business service merchant simultaneously according to any described online service operation method in the claim 26 to 30.