CN101646200A - Method for collecting user experience data and terminal - Google Patents
Method for collecting user experience data and terminal Download PDFInfo
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- CN101646200A CN101646200A CN200910167531A CN200910167531A CN101646200A CN 101646200 A CN101646200 A CN 101646200A CN 200910167531 A CN200910167531 A CN 200910167531A CN 200910167531 A CN200910167531 A CN 200910167531A CN 101646200 A CN101646200 A CN 101646200A
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Abstract
The invention discloses a method for collecting user experience data and a terminal. The method comprises that: a terminal collects user experience data; and the terminal sends the collected user experience data to a server. The invention solves the problems that the relevant technology consumes much time and has high cost for collecting user experience data, and collected data can not completelyshow results and can not solve BUG problem of all mobile phones; the invention can conveniently and comprehensively collect user data or error data and can better aim to a user to improve the mobile phone system effect of the user.
Description
Technical field
The present invention relates to the communications field, in particular to a kind of method and terminal of collecting user experience data.
Background technology
Nowadays, wireless communication technology is widely applied in people's the schedule life, and mobile telephone terminal has obtained popularizing widely because of the convenience of its use.Along with the kind of mobile phone is more and more, function also from strength to strength, the user is also more and more fastidious to mobile phone.How to strengthen customer experience, catch client's the heart, become the important topic of each cell phone manufacturer.
The collection that present mobile phone is experienced mainly contains dual mode, and the one, by cell phone manufacturer user experience department is set, data are experienced and collected to mobile phone; The 2nd, directly contact the client, regather after allowing the user fill up a form.This dual mode is all wasted time and energy expensive, and the data of collecting can not complete body reveal the result.For the program error (BUG) of mobile phone, before dispatching from the factory, the research staff can constantly test and revise it in addition, yet these can not solve all BUG.Usually be exactly that the BUG of these outflows makes some research staff feel that the sales volume of good mobile phone is in the downstream always.Understanding the BUG that flows out fast and in time solving is a key factor that influences the mobile phone sales volume.
Therefore, need more convenient, the more complete collection user's of a kind of scheme the experience data and the misdata of mobile phone, in the hope of bring better experience to the user.
At many, the cost height of mode time spent of collecting user experience data in the correlation technique, and the data of the collecting problem that can not complete body reveals the result and can not solve the BUG of all mobile phones, effective solution is not proposed at present as yet.
Summary of the invention
At many, the cost height of mode time spent of collecting user experience data in the correlation technique, and the data of collecting can not complete body reveal the result and can not solve all mobile phones BUG problem and the present invention is proposed, for this reason, main purpose of the present invention is to provide a kind of method and terminal of collecting user experience data, to address the above problem.
To achieve these goals, according to an aspect of the present invention, provide a kind of collection user experience data method.
Collection user experience data method according to the present invention comprises: terminal is collected the data of user experience; Terminal sends to server with the data of the user experience collected.
Preferably, after terminal was collected the data of user experience, method also comprises: terminal was preserved the data of user experience.
Preferably, after terminal was preserved user experience data, method also comprised: the data of the user experience of preserving are assembled into packet.
Preferably, packet is one of in note, multimedia message or the electronic mail formats.
Preferably, terminal sends to server with the data of the user experience collected and also comprises: terminal sends to server with the data of the user experience collected with the WEB network mode.
Preferably, the data of user experience comprise: the misdata of user experience.
Preferably, terminal sends to server with the data of the user experience collected and also comprises: whether terminal judges sends the data of the user experience of collecting; If determine to send, then send to server.
To achieve these goals, according to a further aspect in the invention, provide a kind of terminal.
This terminal comprises: collection module is used to collect the data of user experience; Sending module, the data that are used for the user experience that will collect send to server.
Preferably, terminal also comprises: Knockdown block, the data that are used for the user experience that will collect are assembled into packet.
Preferably, terminal also comprises: judge module is used to judge whether to send the data of user experience.
By the present invention, adopt terminal to collect user experience data; Terminal sends to server with the user experience data of collecting, solved many, the cost height of mode time spent of collecting user experience data in the correlation technique, and the data of the collecting problem that can not complete body reveals the result and can not solve the BUG of all mobile phones, and then reached and more conveniently more fully to collect user data or misdata, and can better improve the cell phone system effect of oneself at the user.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 is the flow chart according to the collection user experience data method of the embodiment of the invention;
Fig. 2 is the preferred user experience data collecting flowchart figure according to the embodiment of the invention;
Fig. 3 is the misdata collecting flowchart figure according to the embodiment of the invention;
Fig. 4 is the data collection server flow chart according to the embodiment of the invention;
Fig. 5 is the overall system framework schematic diagram according to the embodiment of the invention;
Fig. 6 is the schematic diagram according to the terminal of the embodiment of the invention.
Embodiment
Functional overview
Consider many, the cost height of mode time spent of collecting user experience data in the correlation technique, and the data of the collecting BUG that can not complete body reveals the result and can not solve all mobile phones, the embodiment of the invention provides a kind of method and terminal of collecting user experience data.This method comprises: terminal is collected user experience data; Terminal sends to server with the user experience data of collecting.
Need to prove that under the situation of not conflicting, embodiment and the feature among the embodiment among the application can make up mutually.Describe the present invention below with reference to the accompanying drawings and in conjunction with the embodiments in detail.
Method embodiment
According to embodiments of the invention, provide a kind of method of collecting user experience data.
Fig. 1 is the flow chart according to the collection user experience data method of the embodiment of the invention.
As shown in Figure 1, this method comprises that following step S102 is to step S104:
Step S102, terminal is collected user experience data;
Step S104, terminal sends to server with the user experience data of collecting.
Be described in detail below in conjunction with the implementation procedure of example the embodiment of the invention.
Fig. 2 is the preferred user experience data collecting flowchart figure according to the embodiment of the invention; Fig. 5 is the overall system framework schematic diagram according to the embodiment of the invention.
This flow process realizes by terminal.
As Fig. 2 and shown in Figure 5, this flow process may further comprise the steps:
The data of the user experience of its care of collection that terminal is not stopped, the data of the user experience at this place for example can for: user use frequency, the time of certain new procedures in the terminal or use in the program error (bug) that occurs.
Step S202 when 12 pairs of cell phone systems of user (terminal) 10 are operated, checks at first whether user 12 operation is the relevant operation of being concerned about of user experience.
Step S204 if then collect the user experience data of its care, carries out record to this operation.
If not the relevant operation of the user experience of being concerned about, continue then to check whether user 12 operation is the relevant operation of being concerned about of user experience.
Step S206 is kept at the user experience data of collecting in the memory of cell phone system 10.
Step S208 judges whether to arrive default transmitting time.
Step S210, after arriving the time of in advance setting, preparation sends user experience data, at first judge that according to the state of current phone system which kind of mode of use sends user experience data, the priority orders of mode can be Web network, Email, note/multimedia message etc., also can be the priority of user-defined other orders.
If do not have to arrive the time of setting in advance, then return and continue to check whether user 12 operation is the relevant operation of being concerned about of user experience.
Step S212 comes user experience data is assembled according to the mode that sends.Can use packets such as note, multimedia message, Email, the assembling at this place all can be finished by existing cell phone platform.
Step S214, whether prompting user 12 will send this user experience data.
Step S216, if user 12 determines to send this user experience data, then terminal sends to server with user experience data.
If the user determines not send, then return and continue to check whether user 12 operation is the relevant operation of being concerned about of user experience.
This flow process can circulate and carry out.
Preferably, after this flow process, can also may further comprise the steps:
Step S218, server receive and also to preserve user experience data, and the type of the data that this server can return with respect to terminal is done corresponding improvement with data that can the user experience that identification terminal was returned.
Step S220, cell phone manufacturer to the data of collecting filter, add up, issue etc.
Described user experience data can carry out cell phone manufacturer or the user experience data be concerned about of service provider such as the number of times of certain operation, the frequency of using certain service, use habit, the interface time of staying for the user.
Fig. 3 is the misdata collecting flowchart figure according to the embodiment of the invention;
As shown in Figure 3, this flow process comprises following steps:
Step S302, whether the terminal monitoring is current has program error (bug) to take place.
Step S304, when mistake took place, whether terminal detects was the mistake of being concerned about, can tabulate and judged by set up a type of error in terminal, if the type of error that takes place in this tabulation, then is the mistake of being concerned about;
If do not make a mistake, then return the whether wrong generation of operation that continues to check user 12.
Step S306, if the mistake of being concerned about is collected and preserved the data of mistake, the data of mistake can be forms such as literal, picture.
If not the mistake of being concerned about, then return the whether wrong generation of operation that continues to check user 12.
Step S308 determines send mode, at first judges that according to the state 10 of current phone system which kind of mode of use sends user experience data, and the priority orders of send mode can be Web network, Email, note/multimedia message etc.
Step S310 assembles the misdata of preserving according to the mode that sends, can use the packet of note, multimedia message, Email or WEB network support.Preferably, its exercise question can demonstrate fully data content.
Step S312, and whether the prompting user will send this user experience data.
Step S314, after user's selection was, the user determined to send these data, then calls the transmission that corresponding module is carried out data.
If the user selects not send, then return the whether wrong generation of operation that continues to check user 12.
Above step can circulate and carry out.
Preferably, after above step, can also may further comprise the steps:
Step S316, server receive and preserve user experience data.
Step S318, cell phone manufacturer to the misdata of collecting filter, add up, issue, modification etc.
Above-mentioned cell phone system mistake can be handset program operation exception situation.
Fig. 4 is the data collection server flow chart according to the embodiment of the invention;
As shown in Figure 4, this flow process can may further comprise the steps:
Step S402, server monitoring users experience data.
Step S404, server have judged whether that user experience data or misdata arrive.
Step S406, after data arrived, server was decoded to these data according to send mode, extract useful data after.
Step S408, server is kept at these data in the database.Database can use as Oracle, SQL Server etc.
Above flow process can circulate and carry out, and user experience data is monitored, extracted and preserves.
After obtaining these data, data acquisition person 18 just can utilize these data to carry out corresponding work, for example can issue statistical report form, for the research and development decision-making provides the data support; Also the misdata of collecting can be sent to relevant project and solve particular problem.
As can be seen from the above description, the present invention has realized more convenient user data or the misdata of more fully collecting, and can better improve the effect of the cell phone system of oneself at the user.
Device embodiment
According to embodiments of the invention, provide a kind of system and terminal of collecting user experience data.
Fig. 5 is the overall system framework schematic diagram according to the collection user experience data of the embodiment of the invention;
As shown in Figure 5, this system comprises: cell phone system (terminal) 10, server 16.
Particularly, cell phone system 10 is monitored object of whole gathering system, mainly be that the user experience data and the abnormal data of its generation are monitored, collect, preserved, and be assembled into a specific form, can be the form of note, multimedia message, Email permission, if the user has opened GPRS, also can transmit by the web network.Because partial content relates to user 12 privacy, so the transmission of these data need be through user 12 permission.After user's permission, can send in cell phone manufacturer or service provider's the data acquisition server 16, data acquisition server 16 can use database that the data of collecting are preserved, data acquisition person 18 can operate receipt acquisition server 16 to the data of collecting filter, operation such as issue.
Fig. 6 is the schematic diagram according to the terminal of the embodiment of the invention.
As shown in Figure 6, this terminal 600 comprises: collection module 602 and sending module 604.
Particularly, collection module 602 is used to collect the data of user experience, this collection module 602 can according to the type of the data of user experience (for example the user use frequency, the time of certain new procedures in the terminal or use in the program error that occurs) determine based on original cell phone platform, only need implant corresponding module on existing cell phone platform can finish, and existing terminal also is that the type according to various data in the terminal is provided with different collection modules; The user experience data that sending module 604 is used for collecting sends to server.
Preferably, terminal also comprises: Knockdown block 606, and the user experience data that is used for collecting is assembled into packet; Judge module 608 is used to judge whether to send user experience data.
The flow process of utilizing this terminal collection user experience data according to the embodiment of the invention can be as follows:
When the user operated terminal 600, terminal 600 checked at first whether user's operation is the relevant operation of being concerned about of user experience; If then collection module 602 is collected the user experience data of its care, record is carried out in this operation.The user experience data of collecting is kept in the memory of terminal 600; Knockdown block 606 is assembled into packet with the user experience data of collecting; Terminal 600 judges whether to arrive default transmitting time, after arriving the time of in advance setting, prepares user experience data is sent, and at first judges that according to the state of current terminal 600 which kind of mode of use sends user experience data; Whether judge module 608 prompting users will send this user experience data.If the user determines to send this user experience data, then call sending module 604 and send data.
The above is the preferred embodiments of the present invention only, is not limited to the present invention, and for a person skilled in the art, the present invention can have various changes and variation.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a method of collecting user experience data is characterized in that, comprising:
Terminal is collected the data of user experience;
The data of the described user experience that described terminal will be collected send to server.
2. method according to claim 1 is characterized in that, after described terminal was collected the data of user experience, described method also comprised:
Described terminal is preserved the data of described user experience.
3. method according to claim 2 is characterized in that, after described terminal was preserved described user experience data, described method also comprised:
The data of the described user experience of preserving are assembled into packet.
4. method according to claim 3 is characterized in that, described packet is one of in note, multimedia message or the electronic mail formats.
5. according to each described method in the claim 1 to 4, it is characterized in that the data of the described user experience that described terminal will be collected send to server and also comprise:
The data of the described user experience that described terminal will be collected send to described server with the WEB network mode.
6. according to each described method in the claim 1 to 4, it is characterized in that the data of described user experience comprise:
The misdata of user experience.
7. according to each described method in the claim 1 to 4, it is characterized in that the data of the described user experience that described terminal will be collected send to server and also comprise:
Whether described terminal judges sends the data of the described user experience of collecting;
If determine to send, then send to described server.
8. a terminal is characterized in that, comprising:
Collection module is used to collect the data of user experience;
Sending module, the data that are used for the described user experience that will collect send to server.
9. terminal according to claim 8 is characterized in that, described terminal also comprises:
Knockdown block, the data that are used for the described user experience that will collect are assembled into packet.
10. terminal according to claim 8 is characterized in that, described terminal also comprises:
Judge module is used to judge whether to send the data of described user experience.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910167531A CN101646200A (en) | 2009-08-21 | 2009-08-21 | Method for collecting user experience data and terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910167531A CN101646200A (en) | 2009-08-21 | 2009-08-21 | Method for collecting user experience data and terminal |
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| CN101646200A true CN101646200A (en) | 2010-02-10 |
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| CN200910167531A Pending CN101646200A (en) | 2009-08-21 | 2009-08-21 | Method for collecting user experience data and terminal |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105306257A (en) * | 2015-09-24 | 2016-02-03 | 浪潮(北京)电子信息产业有限公司 | Method and system for collecting user experience |
| WO2017128081A1 (en) * | 2016-01-26 | 2017-08-03 | 刘建兵 | Method for sending technology data during route recommendation, and navigation system |
| WO2017128435A1 (en) * | 2016-01-31 | 2017-08-03 | 胡明祥 | Alerting method based on failed power-off password verification and mobile phone |
| WO2017128346A1 (en) * | 2016-01-29 | 2017-08-03 | 张仓 | Method and system for transmitting data relating to use of wechat-based monitoring technology |
| WO2018027649A1 (en) * | 2016-08-10 | 2018-02-15 | 董访问 | Data feedback method for title-based automatic download technology and download system |
| WO2018027603A1 (en) * | 2016-08-10 | 2018-02-15 | 董访问 | Usage information collection method for bandwidth allocation technology and allocation system |
-
2009
- 2009-08-21 CN CN200910167531A patent/CN101646200A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105306257A (en) * | 2015-09-24 | 2016-02-03 | 浪潮(北京)电子信息产业有限公司 | Method and system for collecting user experience |
| WO2017128081A1 (en) * | 2016-01-26 | 2017-08-03 | 刘建兵 | Method for sending technology data during route recommendation, and navigation system |
| WO2017128346A1 (en) * | 2016-01-29 | 2017-08-03 | 张仓 | Method and system for transmitting data relating to use of wechat-based monitoring technology |
| WO2017128435A1 (en) * | 2016-01-31 | 2017-08-03 | 胡明祥 | Alerting method based on failed power-off password verification and mobile phone |
| WO2018027649A1 (en) * | 2016-08-10 | 2018-02-15 | 董访问 | Data feedback method for title-based automatic download technology and download system |
| WO2018027603A1 (en) * | 2016-08-10 | 2018-02-15 | 董访问 | Usage information collection method for bandwidth allocation technology and allocation system |
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Application publication date: 20100210 |