CN101540023A

CN101540023A - Dwell-unit-management supporting system, method, server and multifunctional processing machine

Info

Publication number: CN101540023A
Application number: CN200910128880A
Authority: CN
Inventors: 市川智之; 后宫宜明; 本田正; 高桥祯郎; 藤本绫子; 鹿取琢磨
Original assignee: Ricoh Co Ltd
Current assignee: Ricoh Co Ltd
Priority date: 2008-03-19
Filing date: 2009-03-19
Publication date: 2009-09-23
Also published as: US20090240519A1; JP2009230266A; JP5309634B2

Abstract

A dwell-unit-management supporting system, method, server and multi-functional processing machine are disclosed. As receiving information for specifying a dwell unit and a request of creating an inspection list, a dwell unit information server creates an inspection list for the dwell unit in response to the request. A multiple function processing machine prints out the inspection list, and reads the inspection list on which a defective equipment is written. The multiple function processing machine extracts handwritten information from read-out information, and transmits the extracted information to the dwell unit information server together with code information printed on the inspection list. The dwell unit information server extracts an equipment needing inspection based on the code information and the handwritten information, and transmits a work instruction which instructs maintenance/repair of the equipment to a maintenance/repair responsible company responsible for the extracted equipment.

Description

Flat Administrative Support System processing, method, server and multi-function processor

Technical field

The present invention relates to support by the building constructor of condominium or management company carry out to the flat Administrative Support System processing of the occupant's of condominium after sale service etc.

Background technology

When in family expenses facility (household equipment), breaking down or during defective, the occupant of each unit, residence (dwelling unit) of condominium building (condominium building) gets in touch building constructor or come to communicate by letter to ask maintenance service with the occupant by the management company that building constructor entrusts.For example, the open No.2002-269208 of unexamined Japanese patent application KOKAI discloses and provides that put up can be to its webpage of consulting form of importing the consulting of defective, makes that the occupant can be at any time and at the service information system of time consulting defective easily.

But this webpage does not provide separately the consulting form corresponding to occupant's dwelling house (house).In addition,, the elderly how to operate, so they are difficult to use this webpage because being unfamiliar with the operation of computing machine and not knowing.

In apartment (apartment) dwelling house, check based on carrying out usually, and carry out based on check result and to safeguard and maintenance (m/r) from the content of occupant's report such as condominium building.When checking, building constructor creates according to the sum of home unit and is used for the checklist (inspection sheet) that the occupant fills in fault and notice building constructor.But, because exist tens kinds of rooms to arrange, so manual creation is time-consuming and effort corresponding to the checklist of each home unit of all condominium buildings of being built by building constructor according to condominium building.

Based on the checklist that sends it back from the occupant, building constructor requires subpackage (subcontract) company to safeguard and keeps in repair.But under the situation of condominium building, collecting the checklist that fills, to come according to the content creating of checklist be very time-consuming to the instruction letter of subpackage company.

Consider that afore-mentioned makes the present invention, and the object of the present invention is to provide support by the building constructor of apartment and flats or management company carry out to the flat Administrative Support System processing of occupant's after sale service etc.

Summary of the invention

For realizing this purpose, flat Administrative Support System processing according to first aspect present invention is the flat Administrative Support System processing that comprises multi-function processor and server, this server is provided for single composition information of inserting of flat management to multi-function processor, and wherein:

Described composition information comprises code information;

Described multi-function processor comprises

Printer unit, it receives composition information from server, and list is inserted in printing based on composition information;

Reader unit, its read print by printer unit and write character or graphical symbol thereon insert list;

The sense information analytic unit, it analyzes the sense information that is read by reader unit, and extracts code information and comprise character or the hand-written information of graphical symbol from sense information; With

Information transmission unit, it sends code information and the hand-written information of extracting when satisfying the scheduled transmission condition; And server comprises:

Receiving element, it receives code information and hand-written information from multi-function processor; With

Processing unit, it carries out predetermined flat management support processing based on code information that is received by receiving element and hand-written information,

In aforementioned flat Administrative Support System processing,

Described code information can comprise the vendor identification information of the management company that is used to specify server, and

Send code information and the hand-written information of extracting under the situation of the condition of the seller's of the management company of the vendor identification information matches given server that described information transmission unit can comprise identification information in satisfying the code information that is received by receiving element.

In aforementioned flat Administrative Support System processing,

Described server can further comprise is responsible for the company information storage unit, its each facility, the logo information that is used to specify the company that the maintenance/maintenance of equipment is responsible for and the contact details of responsible company for the connection ground storage flat that is relative to each other through each managed flat, and

Described processing unit can determine whether hand-written information comprises the information of the facility of indicating the needs inspection that is filled in specific flat based on code information that receives and hand-written information, and when determining to comprise this information, management is supported to handle as flat, can specify based on hand-written information and need the facility checked in the flat, can be responsible for the identification information of company of the maintenance/maintenance of the facility that the needs of appointment check from being responsible for the search of company information storage unit, can create needs the work order of the facility of inspection to the responsible company indication inspection by the logo message identification of searching for, and work order can be sent to the contact details of responsible company.

In aforementioned flat Administrative Support System processing,

Described server can further comprise maintenance/maintenance history information memory cell, and its basis is responsible for the action that company carries out for storing through the work order of each managed flat by maintenance/maintenance, and

Described processing unit can determine whether hand-written information comprises that indication is filled in the information of the maintenance/maintenance job content at flat place based on code information that receives and hand-written information, and when determining to comprise this information, management is supported to handle as flat, maintenance/maintenance job the content at flat place can be extracted in based on hand-written information, and the information of extracting can be in maintenance/maintenance history information memory cell, stored.

In aforementioned flat Administrative Support System processing,

Described server can further comprise:

The flat information memory cell, it is for the identification information of the connection ground storage flat that is relative to each other through each managed flat with about the information of flat; With

Form the information creating unit, it is when receiving the request of the document composition information of creating the identification information that comprises flat, in the flat information memory cell, search for information, and comprise the composition information of code information based on information creating about flat about the flat corresponding with identification information.

In aforementioned flat Administrative Support System processing,

Can comprise the floor plan information of flat and check list information about the information of flat, and

Can be to print on single based on floor plan information and check the floor plan of flat of list information and the mode of the inspection tabulation of flat is come contexture information inserting.

According to the flat of second aspect present invention management support method is the flat management support method of being carried out by multi-function processor and server, and this server is provided for single composition information of inserting of flat management to multi-function processor, wherein:

Described composition information comprises code information;

Described method comprises

Printing step, it receives the information of forming by the server establishment, and uses multi-function processor to print based on composition information and insert list;

Read step, that it uses that multi-function processor reads printing and write character or graphical symbol thereon insert list;

The sense information analytical procedure, it analyzes the information that reads of using multi-function processor to read, and uses multi-function processor from reading the information extraction code information and comprising character or the hand-written information of graphical symbol; With

The information transmission step, it uses multi-function processor to send code information and the hand-written information of extracting when satisfying the scheduled transmission condition;

Receiving step, it uses server to receive code information and hand-written information from multi-function processor; With

Treatment step, it supports to handle based on the code information of using server to receive and the predetermined flat management of hand-written information execution.

According to the computer readable recording medium storing program for performing of third aspect present invention is that storage allows the computer readable recording medium storing program for performing of computing machine as the program of server, and this server is provided for single composition information of inserting of flat management to multi-function processor, wherein:

Described composition information comprises code information; And

Described server comprises:

Receiving element, it receives code information and hand-written information from multi-function processor, and wherein this code information is included in by inserting in the list that multi-function processor provides, and hand-written information is about inserting character or the graphical symbol that writes on the list; With

Processing unit, it carries out predetermined flat management support processing based on code information that is received by receiving element and hand-written information.

Computer readable recording medium storing program for performing according to fourth aspect present invention is that storage allows the computer readable recording medium storing program for performing of computing machine as the program of multi-function processor, wherein be provided for single composition information of inserting of flat management to this multifunctional processor from server, wherein:

Described composition information comprises code information;

Described multi-function processor comprises:

The sense information analytic unit, it analyzes the sense information that is read by reader unit, and from sense information extraction code information with about inserting the single character that writes or the hand-written information of graphical symbol; With

Information transmission unit, it sends code information and the hand-written information of extracting when satisfying the scheduled transmission condition.

Server according to fifth aspect present invention is the server of inserting single composition information that is provided for the flat management to multifunctional processor, wherein

Described composition information comprises code information; And

Described server comprises:

Receiving element, it receives code information and hand-written information from multi-function processor, wherein this code information be included in be provided for inserting of multi-function processor single in, and hand-written information is about inserting character or the graphical symbol that is writing on single; With

Multi-function processor according to sixth aspect present invention is the multi-function processor that is connected to server, and this server is provided for single composition information of inserting of flat management, wherein

Described composition information comprises code information; And

Described multi-function processor comprises:

According to the present invention, can provide support by the building constructor of condominium or management company carry out to the flat Administrative Support System processing of the occupant's of condominium after sale service etc.

Description of drawings

Under the situation of detailed description and accompanying drawing, purpose of the present invention and other purpose and advantage will become more obvious below reading, in the accompanying drawings:

Fig. 1 illustrates the block diagram of the topology example of flat Administrative Support System processing according to an embodiment of the invention;

Fig. 2 is to use the workflow of the periodicmaintenance/maintenance overhaul work of the condominium building of flat Administrative Support System processing according to an embodiment of the invention;

Fig. 3 is the sketch that the example of checklist is shown;

Fig. 4 is the sketch that the example of the checklist that fills is shown;

Fig. 5 is the sketch that the example of work request form is shown;

Fig. 6 is the sketch that the example of work request form is shown;

Fig. 7 is the block diagram that the general structure of flat information server is shown;

Fig. 8 is the block diagram that the general structure of multi-function processor is shown;

Fig. 9 A is the sketch that the topology example of customer information storage unit is shown;

Fig. 9 B is the sketch that the topology example of flat information memory cell is shown;

Fig. 9 C is the sketch that the topology example of being responsible for the company information storage unit is shown;

Figure 10 A is the sketch that the topology example of document information storage unit is shown;

Figure 10 B is the sketch that the topology example of maintenance/maintenance history information memory cell is shown;

Figure 10 C is the sketch of the topology example of condominium architecture information storage unit;

Figure 10 D is the sketch that the company information storage unit is shown;

Figure 11 A is the sketch that illustrates by the example of the master menu of flat information server flat that provide, that be used for building constructor management support program;

Figure 11 B is the sketch of example that the master menu of the flat management support program that is provided by the flat information server, be used for condominium building resident is shown;

Figure 11 C is the sketch of example that the master menu of the flat management support program that is provided by the flat information server, be used to safeguard/keep in repair subpackage company is shown;

Figure 12 is the sketch of the topology example of code information;

Figure 13 is that the explanation checklist is created the process flow diagram of handling;

Figure 14 is the process flow diagram that the establishment processing of the document composition information that is used for checklist is described;

Figure 15 is the process flow diagram of explanation checklist print processing;

Figure 16 is that the explanation checklist reads the process flow diagram of processing;

Figure 17 is the process flow diagram that processing is created in work order that explanation flat information server carries out automatically;

Figure 18 is that the process flow diagram of handling is created in the explanation work order;

Figure 19 is the process flow diagram of explanation work registration process; And

Figure 20 is the sketch that the example of the tabulation of asking service is shown.

Embodiment

With the flat Administrative Support System processing that illustrates with reference to the accompanying drawings according to a preferred embodiment of the invention.

Fig. 1 illustrates the sketch of the structure of flat Administrative Support System processing 10 according to an embodiment of the invention.As shown in Figure 1, flat Administrative Support System processing 10 has flat information server 1 and a plurality of multi-function processor 2.Flat information server 1 and multi-function processor 2 link together via network 5.Can be via network 5 from the end device of building constructor and the end device visit flat information server 1 of maintenance/maintenance subpackage company.

(workflow)

At first, with reference to figure 2, the workflow of periodicmaintenance/maintenance overhaul work of the condominium building of the flat Administrative Support System processing 10 that makes facility that aforementioned structure be arranged is described.Flat Administrative Support System processing 10 is used by the resident of building constructor, maintenance/maintenance subpackage company and the building of condominium building.

At first, for example, be responsible for the end device of people's operation setting of building constructor in company, and via network 5 visit flat information servers 1.(step a) sent to flat information server 1 with instruction when the instruction that will create maintenance/maintenance overhaul list automatically as the people who is responsible for was input to end device.Flat information server 1 is created about the document of checklist according to described instruction and is formed information (step b).Checklist is a piece of paper that allows the resident to fill in to need the defect part safeguarding/keep in repair or check.The example of the file layout of checklist is html file and pdf document.Except text message and image information, form information about the document of checklist and also comprise about showing and the information of the document outward appearance of needs during document printing, such as the font of character, the size and the paragraph indentation (that is format information) of character.Flat establishment for each appointment is formed information about the document of checklist.

Fig. 3 illustrates the example of checklist.For example, in checklist, show that the floor plan stand the flat safeguarding/keep in repair or check and the inspection of flat tabulate.Predetermined primary importance in checklist (left side among Fig. 3) shows the floor plan of flat, and the predetermined second place in checklist (right side among Fig. 3) shows the inspection tabulation.Preferably, from its viewpoint that stands the Flame Image Process that will discuss in the back, floor plan should have the painted of highlight color or basic colors.This inspection tabulation makes it possible to insert in detail according to the facility (equipment) of flat type the content of fault.

(step b) when establishment is formed information about the document of checklist, for example, the resident of condominium building operates in the shared multi-function processor 2 that Architectural Services Department provides, and makes the instruction (step c) of the checklist of the automatic establishment of printing the flat that is used for resident's inhabitation.Multi-function processor 2 will be formed reading of information about the document of checklist asks to send to flat information server 1, and obtains document composition information (step d) from flat information server 1.Multi-function processor 2 is formed the information creating data bitmap based on the document that obtains, and prints image corresponding to data bitmap as checklist (step e).The resident of condominium building receives the checklist that prints (step f), and fill in the content (step g) that needs fault in the part safeguarding/keep in repair and the checklist with handwriting mode.

For example, as shown in Figure 4, insert mark corresponding to the position of defect part in the floor plan of resident in checklist, such as the circular mark of black, triangular marker or square marks.In an embodiment, for example, when the defectiveness of floor (timber floor), the appropriate section of resident in floor plan inserted circular mark.When wall (wallpaper) defectiveness, the appropriate section of resident in floor plan inserted triangular marker.In addition, when the manager had defective, the appropriate section of resident in floor plan inserted square marks.Notice that each mark can be indicated the fault of the facility except aforementioned floor, wall and furniture.

In addition, the resident checks the details of inserting fault in the tabulation to be handwritten in.Which partly has fault and has what fault in the facility of placing on the two feasible wide region that can specify in such as the floor of usage flag and inspection tabulation.

Preferably, for the purpose of the Flame Image Process that will discuss in the back, should make facility have the ball pen of predetermined color (for example, black) to carry out inserting of checklist.When finishing the inserting of checklist, the resident indicates multi-function processor 2 to read checklist (step h).According to this instruction, multi-function processor 2 reads checklist (step I).

Simultaneously, predetermined the 3rd position (upper right corner of Fig. 3) in checklist shows the QR code (2 d code) as code information.This will will after be elaborated in the explanation of " checklist is created and handled " of discussing, but comprising specifying, code information use any document to form the information that information (that is, being used to identify the document identification information of Doctype) is printed the material of being printed.Notice that the code except the QR code can be used as code information.Multi-function processor 2 is carried out multiple processing about the image of reading, code analysis information, and the image handled and the code information (comprising document identification information) of analysis sent to flat information server 1 (step j).

Based on the document identification information that receives, flat information server 1 activates the program of handling from the sense information of multi-function processor 2 transmissions (step k).More particularly, when document identification information specified a document to be checklist, flat information server 1 was collected checklist, and activated the program for each maintenance/maintenance subpackage company building work instruction of the equipment of being responsible for checking.1 beginning of flat information server is according to the processing of this program creation work order.

Fig. 5 and 6 illustrates the example of the work order of the company that is responsible for maintenance/maintenance lavatory.Flat information server 1 is attached to mail with the work order of creating as attachment files, and mail is sent to automatically the mail server (step 1) of maintenance/maintenance subpackage company.The people who is responsible for maintenance/maintenance subpackage company is operationally connected to the end device of network 5, and browses the work order (step m) of transmission.The people who is responsible for maintenance/maintenance subpackage company carries out maintenance/maintenance job (step n) according to work order.When finishing described work, be responsible for the content of the people of maintenance/maintenance subpackage company from the end device input service, and the action (step o) of indication flat information server 1 registration input.Flat information server 1 is according to this instructs registration action (step p).Afterwards, flat information server 1 is in response to providing information about the action of registration from the request of the resident of condominium building and building constructor to them.

Afterwards, with explanation flat information server 1 and multi-function processor 2, in order to the structure separately of the flow process that realizes Fig. 2.

(flat information server 1)

Fig. 7 is the block diagram that the general structure of flat information server 1 is shown.Flat information server 1 has control module 110, communication unit 120 and storage unit 130.Below the independent such construction package of explanation.

Control module 110 has CPU (CPU (central processing unit)) (not shown), ROM (ROM (read-only memory)) (not shown), RAM (random access memory) (not shown) etc.CPU is carrying out control by carrying out when the active program of storing activates flat information server 1 in ROM.In addition, CPU by carrying out program stored in the storage unit 130 that is discussed later, sends to multi-function processor 2 with multiple information in response to the request from multi-function processor 2.RAM is as the zone of interim storage several data when the CPU executive routine.Notice that program stored can be stored among the RAM and carry out afterwards in storage unit 130.

Communication unit 120 has communication interface, and communicates by letter with end device with the multi-function processor 2 that is discussed later via network 5.Communication unit 120 bases are such as the such agreement of TCP/IP, with such device transmission/reception data.Communication unit 120 can comprise modem apparatus or infrared communications set etc.Communication unit 120 has as receiving the function of the receiving element of the information of being read by multi-function processor 2 from multi-function processor 2, and has as the function of carrying out the processing unit of multiple flat management processing with control module 110.

For example, storage unit 130 comprises the big capacity hard disk driver.Storage unit 130 storage comprises the operating system of entirely controlling flat information server 1 and peripherals thereof, and the control program of network (web) application program etc. of the flat information that will discuss in the back is provided.Storage unit 130 is as customer information storage unit 131, flat information memory cell 132, responsible company information storage unit 133, document information storage unit 134, maintenance/maintenance history information memory cell 135, condominium architecture information storage unit 136, company information storage unit 137 etc.The topology example of independent storage unit 131 to 137 will be described to 10D to 9C and 10A with reference to figure 9A.

Shown in Fig. 9 A, 131 storages of customer information storage unit are about the client's of the unit, residence of purchase condominium building information.More particularly, in customer information storage unit 131, the connection ground storage of being relative to each other be used to specify client's subscriber identity information, client title, be used to specify the condominium building identification information of the condominium building of buying by the client and the room number of the condominium building bought by the client.Hereinafter, the buyer who provides the flat of condominium in this embodiment building is the resident's of flat explanation.

Flat information memory cell 132 storages shown in Fig. 9 B are about the information of the flat type of condominium building.Each condominium building has some dissimilar flats, and each flat has independent floor plan and facility according to its type.In flat information memory cell 132, the connection ground storage of being relative to each other be used to identify the condominium building condominium building identification information, be used to specify the type identification information of flat type, to every kind of flat type of condominium building specific floor plan information, layout information, inspection list information, insert area coordinate information and have the flat information such as room number of flat type.If search for flat information memory cell 132 with condominium building identification information with the type identification information that is used to specify the flat type, then can obtain flat information about flat as main key word (main key).

Floor plan information is the pointer to the image file of floor plan (such as at the floor plan shown in the left side of Fig. 3), and its indication is by the floor plan of the flat of condominium building identification information and the appointment of flat type identification information.Notice that the file layout of image file is JPEG in Fig. 9 B, but file layout is arbitrarily.Layout information is the pointer to the table of the layout in each room in the indication floor plan.By the table of layout information indication one by one floor plan present, and in table, specify the position coordinates in each room of indicating in the floor plan.

For example, check that list information is the pointer that comprises the e-file of the document composition information shown in the right side of Fig. 3.Check that document that list information is configured for the checklist of flat forms the part of information.The inspection item in by the file of checking the list information appointment in the corresponding flat of storage and the tabulation of the scope of examination.About inspection item, in flat, there is not big difference.Therefore, prepare some in advance and check list information, and can select to be suitable for most the inspection list information of corresponding flat.Though being made of the file layout of message file the document of checking the list information indication is HTML, file layout is arbitrarily, as long as this file layout can define document composition information.

But insert area coordinate information and be the pointer of storage about the table of the information of position coordinates in the zone in the checklist of user's fill marker etc.Step k as Fig. 2 is represented, when flat information server 1 when multi-function processor 2 receives sense information about the checklist (checklist, writing by the information of checking the list information definition) inserted by the occupant, collect sense information automatically.When automatic collection sense information, what and the information where inserted indication inserted and become necessary in the checklist of reading.This information of storage in by the table of inserting the indication of area coordinate information.Because the zone of fill message is according to checklist and difference, so check that for each list information presents by the table of inserting the indication of area coordinate information.

Allow coordinate figure, " recognition objective " and " operational processes " in user zone of fill marker etc. on checklist by the connection ground storage indication that is relative to each other of the table of inserting area coordinate information indication.In " recognition objective ", but storage is about the information of mark in the zone that will write access customer fill marker or character or character.In addition, in " operational processes ", the processing of storage flat information server 1.In other words, by with reference to by the table of inserting the indication of area coordinate information, can specify the processing of the flat information server of when detecting the specific identification target in the specific region in checklist, carrying out 1.

Notice, be defined in coordinate information corresponding to the zone on the floor plan in each room (coordinate in the zone in each room in by the table of layout information indication) and can be the coordinate information of checking the zone that insert in the tabulation (can by the coordinate of inserting the zone that insert in the table that area coordinate information indicates) based on the situation that prints checklist with preliminary dimension.Therefore, even thereby by coming convergent-divergent sense information convergent-divergent according to zoom ratio and print checklist, each regional coordinate also can mate each the regional coordinate by the coordinate information definition in reading the zone.

Be responsible for company information storage unit 133 and store the facility and the maintenance/maintenance company in each room in the condominium building with being relative to each other connection.Even flat is a same type, also can change facility according to buyer's preference.Therefore, by for the corresponding relation of each room storage between facility and maintenance/maintenance company in the condominium building, can handle the condition in each room especially.For example, shown in Fig. 9 C, responsible company information storage unit 133 is relative to each other and stores the responsible company information that the condominium that is used to specify the condominium building is built identification information, room number and is used for being built by condominium the flat of identification information and room number appointment with joining.Responsible company information is to indicate the facility of flat and the pointer of maintenance/table that maintenance logo information is associated, and this maintenance/maintenance logo information is used to specify the maintenance/maintenance company of maintenance/maintenance of being responsible for this facility.Have the responsible company information storage unit 133 of condominium building identification information and the main key word of room number conduct, the pointer that can obtain to show (maintenance/maintenance company) by reference.

For example, according to the responsible company information storage unit 133 shown in Fig. 9 C, storage is about being responsible for the information by the company of each facility in the room 708 in the condominium building of condominium architecture information M001 appointment in Table X.Reference table X thus.By reference table X, the relation that is used to specify between the logo information of maintenance/maintenance company and maintenance/maintenance company is responsible for safeguarding/keeping in repair in room 708 the facility becomes clear.

The be relative to each other connection ground storage of document information storage unit 134 shown in Figure 10 A is used to specify the document of being created by flat information server 1 and forms the document identification information and being used to specify of the kind of information and be used for will be by the information of the sense information of the document identification information appointment application of processing sense information when multi-function processor 2 sends to flat information server 1.For example, according to the document information storage unit 134 shown in Figure 10 A, to form the application of the document identification information " doc1 " of information be " instruction creation procedure " corresponding to being used to specify the document that is used for checklist.

Maintenance/the maintenance history of each facility of the maintenance shown in Figure 10 B/maintenance history information memory cell 135 storage flats.In this embodiment, as the maintenance/maintenance history of each facility, connection ground memory command number (order number) is relative to each other, be used to specify the condominium building identification information of condominium building, be used to specify the room number of the flat of facility with experience maintenance/maintenance, the title of maintenance/maintenance target facility, be used to specify the logo information of company of the maintenance/maintenance of the facility that the person in charge will safeguard/keep in repair, the content of maintenance/maintenance, and maintenance/repair message is (such as the manufacturer when changing maintenance/maintenance target facility, model, and maintenance/maintenance date).Command number is to be used to specify the identification information that is distributed to the work order of maintenance/maintenance subpackage company from building constructor.By with reference to having the maintenance/maintenance history information memory cell 135 of command number, can obtain multiple maintenance/maintenance history as main key word.

Shown in Figure 10 C, condominium architecture information storage unit 136 storage is about will be by the information of the condominium building of flat Administrative Support System processing 10 management.This example that will canned data is the condominium building identification information that is used to specify the condominium building, the title of condominium building and the address of condominium building.These information segments of connection ground storage are relative to each other.

The information of subpackage company of the maintenance/maintenance of condominium building is carried out in company information storage unit 137 storage shown in Figure 10 D about the person in charge.The example of this information is the addresses of items of mail that is used to specify the people who is responsible in the maintenance/logo information of maintenance subpackage company, the title of subpackage company, address, the subpackage company.These information segments of connection ground storage are relative to each other.

Need customer information storage unit 131, flat information memory cell 132, be responsible for company information storage unit 133, document information storage unit 134, condominium architecture information storage unit 136 and company information storage unit 137 canned data in advance.On the contrary,, when instructing, building work stores the part of this information by flat information server 1 about canned data in maintenance/maintenance history information memory cell 135, and by subpackage company storage remainder when finishing maintenance/maintenance job.

(structure of multi-function processor)

Afterwards, will the structure of multi-function processor 2 as shown in Figure 1 be described.Multi-function processor 2 obtains information from flat information server 1, on guidance panel, show the information of obtaining, the information that printing is obtained, and the image on paper, printed of scanning, and will send to flat information server 1 about the information of the image of scanning.

Fig. 8 illustrates the general structure of multi-function processor 2.As shown in Figure 8, multi-function processor 2 has control module 210, communication unit 220, interface (I/F) 240, touch pad 241, LCD (LCD) 242, reader unit 250 and printer unit 260.These construction packages will be described separately below.

Control module 210 has CPU (CPU (central processing unit)) (not shown), ROM (ROM (read-only memory)) (not shown), RAM (random access memory) (not shown) etc.The whole multi-function processor 2 of control module 210 controls.When CPU carries out the control program of storing in ROM, carry out various control and computing.With the execution of this control and computing, CPU is interim storage several data in RAM, and uses RAM as the workspace.Control module 210 has and is used as, and for example, analyzes the function of the sense information analytic unit of sense information.

Communication unit 220 has communication interface etc.Communication unit 220 is according to the agreement transmission/reception information such as TCP/IP.Communication unit 220 can have modem apparatus, infrared communications set etc.Communication unit 220 is via network 5, send/receive a plurality of information segments by flat information server 1.Communication unit 220 has as carrying out the predetermined image processing and send the function of result to the information transmitting unit of flat information server 1 about reading image information.

I/F 240 has and interface function such as the output unit of LCD 242.The image that I/F 240 shows corresponding to image information is used to allow the user to import instruction and the multiple information that sends from flat information server 1 on LCD 242.I/F 240 also has and interface function such as the input media of the touch pad 241 that provides on LCD 242.When carrying out hand such as the user and touch the operation of predetermined portions of touch pad 241, will be input to multi-function processor 2 corresponding to the information of this operation.In addition, I/F 240 can further have the interface function with input media (such as keyboard and mouse), and can use these devices to receive the operation input.

Reader unit 250 is document, picture, the pictures that read on the paper, and obtains the scanner device of corresponding image information (Digital Image Data) therewith.

Printer unit 260 is output units of print image on paper.Multi-function processor 2 has the function of printing the image corresponding with the view data that sends from the end device (not shown) that is connected to network 5.In addition, multi-function processor 2 printable with by from the corresponding image of e-file such as the operation input appointment of the input media of touch pad 241.

Afterwards, with the processing of explanation by the realization of flat information server 1 with aforementioned structure and multi-function processor 2 execution flow process shown in Figure 2.Flat information server 1 is in flat information server 1 wherein can be safeguarded and the state of the web application of the flat management of the required processing of maintenance to being provided for comprising via its end device of network 5 visits.Web browser is installed in the end device (not shown) of user (building constructor, condominium building resident, maintenance/maintenance subpackage company etc.).During when user's operating terminal device and via network 5 visit flat information servers 1, at first, carry out user authentication process.When the authentification of user success, the user becomes the multiple function that is provided by web application can be provided.

More particularly, in user authentication process, user capture is used for the URL (uniform resource locator) of the flat information server 1 of flat management, and input is such as the log-on message of user ID and password and so on.Flat information server 1 checks whether user ID and password mate the user ID and the password of registered in advance.When user ID and password coupling, the user is authorized to, and flat information server 1 sends and is used to show as Figure 11 A to the information of the menu screen shown in the 11C end device to the user.Notice, flat information server 1 is based on for example log-on message and according to user be distinguished from each other building constructor, condominium building resident and maintenance/maintenance subpackage company, creates to be used for building constructor (Figure 11 A), to be used for the menu screen information that condominium is built resident (Figure 11 B) and is used for maintenance/maintenance subpackage company (Figure 11 C).End device is based on the menu screen information display menu screen that receives.The user is the operating terminal device when watching menu screen, and selects the user to want the function of using (menu).

Afterwards, during predetermined homepage that the flat management that is provided by flat information server 1 from end device visit as the user is used, the control module 110 of flat information server 1 sends to the access terminal device by identical aforementioned process with the screen message of homepage.At the end device place, when the screen that shows based on the screen message that receives, user's operation comes according to the information input predetermined information that shows such as the input media of keyboard.When the user presses as the transmission button of the trigger that is used for transmission process or when button is set, will import content (input information) and send to flat information server 1.Flat information server 1 is carried out predetermined process according to the input information that receives.

Multi-function processor 2 can be carried out and realize reading and to print the function of the information that is had by flat information server 1 and read writing on such as the information on the paper of checklist and identifying the functional programs that sense information is sent to when comprising code information in sense information flat information server 1.Can be by operating the function that touch pad 241 selections are provided by multi-function processor 2.

For example, multi-function processor 2 further has the non-contact type card reader.When the user holds IC-card, the information that is used to specify the user by storage on card reader (for example, the information identical) with subscriber identity information, the information that multi-function processor 2 will be used for identifying user sends to flat information server 1, and checks whether the user can use the function of multi-function processor 2.When by flat information server 1 success identity, the user becomes and can use the function of multi-function processor 2.When authentication success, flat information server 1 is the information of storage user ID that is used to authenticate and the multi-function processor that is used to specify the inquiry authentication with being relative to each other connection.When withdrawing from, the user maybe when the predetermined amount of time that does not have the operating multifunction processor finishes, abandons the information that is associated.

(the automatic establishment of checklist)

With reference to Figure 13 the flow process that the automatic establishment of checklist is handled is described.At first, when the operation input of the people by being responsible for building constructor, when selecting " establishment checklist " button shown in Figure 11 A and the menu screen by the browser display of end device, begin the establishment processing of checklist shown in Figure 13.At first, the request with " establishment checklist " sends to flat information server 1 (step S101).When flat information server 1 received request by communication unit 120, the entr screen information (not shown) that control module 110 will be used to allow the user to import the information needed of creating checklist sent to end device (step S102).This end device shows the entr screen information (step S103) that receives.For example, be responsible for title and the room number (can specify a plurality of room numbers) of the people of building constructor, and press transmission button (step S104) according to the condominium building of screen message input experience maintenance/maintenance.When pressing the transmission button, end device sends to flat information server 1 (step S105) with input information.

When title and room number were built in the condominium that receives experience maintenances/maintenances when the control module 110 of flat information server 1, control module 110 was for forming information (step S106) by the flat establishment document that is used for checklist as shown in Figure 3 of the information appointment that receives.When specifying a plurality of flat, create the document that is used for checklist for each flat and form information.

Figure 14 illustrates and creates the document composition information processing that is used for checklist.Control module 110 is with reference to condominium architecture information storage unit 136, and obtains the condominium building identification information (step S200) with the condominium building title that receives.Afterwards, control module 110 obtains by the record of the condominium of being obtained building identification information and the room number appointment that receives (promptly from flat information memory cell 132, about the information of flat type, such as type identification information, floor plan information, layout information, inspection list information and insert area coordinate information) (step S201).

Control module 110 is created document in following mode and is formed information, that is, will be placed on predetermined primary importance place (left side of Fig. 3) (step S202) on the checklist that is used for flat based on the floor plan image of the floor plan information that comprises in the record that obtains.

In addition, control module 110 adds information to document in following mode and forms information, that is, will be placed on predetermined second place place (right side of Fig. 3) (step S203) on the checklist that is used for flat based on the inspection of the inspection list information that comprises in the record that obtains tabulation.

In addition, control module 110 is created code information, and adds information to document in following mode and form information,, will be placed on predetermined the 3rd position (upper right corner among Fig. 3) (step S204) of checklist corresponding to the image of code information that is.As shown in figure 12, code information comprises vendor identification information, document identification information and attribute information.

Vendor identification information is used to specify the company of management flat information server 1.Providing vendor identification information makes flat information server 1 can not operate mistakenly by the code information that is provided by another company is provided.

Document identification information is used to identify a kind of document that is used for checklist and forms information.In the example shown in Figure 10 A, provide " doc1 " as document identification information.

The attribute information indication will be recorded in the attribute of the checklist on the paper that provides code information.For example, create checklist, provide condominium building identification information and room number attribute information as checklist in order to specify for which flat.

Can be by to obtaining subscriber identity information when the room number search client information memory cell 131 of the flat of pre-treatment as condominium building identification information search key, that obtain at step S200 and experience.The vendor identification information that is used to specify flat information server 1 is stored in the storage unit 130 in advance with the document identification information that is used to specify each document composition information.

When finishing the establishment of the document composition information that is used for the checklist corresponding with the flat of appointment, control module 110 is stored document explicitly with the subscriber identity information of obtaining and is formed information (step S205) in storage unit 130 when creating code information.When finish be used for sending at step S105, when forming the establishment of information, finish the automatic establishment of checklist and handle about the document of the checklist of all flats.

Afterwards, the processing that the resident by the condominium building that operates in the multi-function processor 2 that condominium Architectural Services Department provides carries out is described.As on explanation like that, in order to use multi-function processor 2, the resident of condominium building need use execution authentification of users such as IC-card.When the authentication processing success, the control module 110 of flat information server 1 is stored the user ID that is used for authentification of user explicitly with the multi-function processor 2 of request authentification of user.Therefore, after this stage, when from multi-function processor 2 when flat information server 1 sends request arbitrarily, will send the identification information that is used to identify multi-function processor 2 together.This makes flat information server 1 can specify from which user and makes request.

(print processing of checklist)

Afterwards, will illustrate that the resident of condominium building uses multi-function processor 2 to print to the processing of checklist of his flat establishment with reference to Figure 15.When the touch pad 241 of resident's operating multifunction processor 2 of condominium building and when selecting the checklist printing function, the print processing of beginning checklist.At first, the request of forming information of multi-function processor 2 document that will be used to read checklist sends to flat information server 1 (step S301) with the information that is used to specify multi-function processor 2.The document that the control module 110 of flat information server 1 is read the checklist of storing explicitly with subscriber identity information from storage unit 130 is formed information, and this subscriber identity information is identical with the user ID that is used to specify the user.Afterwards, control module 110 sends to sense information the multi-function processor 2 (step S302) of making request.Multi-function processor 2 is formed the information creating data bitmap based on the document of the checklist that receives, and prints the image (step S303) corresponding to data bitmap.

As with reference to the process description of figure 2, the pen that the resident uses predetermined color (for example, black) is filled in the resident and is wanted the project checked in the checklist of printing (referring to, Fig. 4 for example).The user indicates multi-function processor 2 to read the checklist of filling in, and makes flat information server 1 can analyze the content of filling in.

(checklist read processing)

Afterwards, the checklist that will be undertaken by multi-function processor 2 with reference to Figure 16 explanation reads processing.The checklist that fills is arranged on reader unit 250 places of the multi-function processor 2 that condominium Architectural Services Department provides by the user.After checklist is set, operate touch pad 241, and when selecting the checklist read functions, begin the processing of reading of checklist.At first, reader unit 250 reads checklist, and creates color digital image data (step S401).

Scalable checklist when printing in some cases.In addition, when printing in some cases or reading, may make checklist modification (distort).Therefore, multi-function processor 2 is before determining whether the view data that is read comprises code information, and processing (erecting process) is holded up in execution and the modification treatment for correcting is handled as preparing.

At first, as the preparation of holding up processing, control module 210 uses known solutions to extract hand-written information (step S402).For example, remove the extraction of processing execution hand-written information by colour.Remove processing according to colour, remove the colour of on paper, printing in advance, and only extract hand-written black part.

When representing coloured image by RGB 24 bit images, because each value of RGB approaches 0, it becomes the color that more is similar to black.Therefore, for example, it is predetermined threshold that control module 210 is provided with ThB about each pixel of view data, and for the pixel of all conditions that satisfies R＜ThB, G＜ThB and B＜ThB, determines that this color of pixel is a black.In addition, for the pixel that does not satisfy aforementioned condition, control module 210 determines that this color of pixel is colored.Based on this result who determines, be confirmed as having colored pixel by removal, can appear monochromatic image in one's mind.

Arrive highlight color or natural color by the limits of color that will print, can use such scheme that makes things convenient for to extract hand-written part.Notice that the processing that code information is used to be discussed later is not experienced colored the removal thereby need to print the code information with black.Much less, the colored scheme of removing beyond handling can be as the scheme of extracting hand-written information.

Subsequently, control module 210 is carried out the conventional processing (step S403) of holding up about the hand-written information of extracting.More particularly, for example, control module 210 is carried out OCR (optical character identification) about the hand-written information of extracting and is handled, and interim saving result.Afterwards, control module 210 by 90 degree ground rotations, is carried out image OCR and is handled, and interim saving result.In this mode, carrying out with four direction after OCR handles, use the direction of certainty factor specify image, this certainty factor is measuring of the result that handles of OCR.This certainty factor is the determinacy of the character discerned.In this embodiment, control module 210 obtains the mean value of the determinacy factor of each character in each direction, and specifies the direction of the direction of the maximum average value with certainty factor as image.Much less, the scheme beyond the preceding method can be as holding up processing.

Afterwards, control module 210 is carried out conventional modification treatment for correcting (step S404).For example, in the establishment of checklist was handled, control module 210 was created document in following mode and is formed information,, will indicate that (marker) 320A is placed on pre-position (for example, four angles) in the checklist to 320D that is.Hereinafter, the sign 320A that is placed on the pre-position is called as desirable sign to 320D.Be similar to code information, after extracting hand-written information, do not remove sign.In order to do like this, when hand-written information is extracted in the colored removal processing of use, thereby colored removal processing is not removed yet even the color that need indicate is set to the black execution.

In the view data that receives, control module 210 obtains the coordinate figure at the sign of four positions, and will be associated to 320D with desirable sign 320A at the sign of four positions.Control module 210 is integrally carried out affined transformation about view data in following mode, that is, the position of the sign that obtains four positions is mated the position of corresponding desirable sign 320A to 320D respectively.

Subsequently, for the coloured image that reads, the control module 210 of multi-function processor 2 is determined to handle and being scheduled to the 3rd position and whether having code information (step S405) of the view data of the hand-written information that the modification treatment for correcting is obtained comprising by holding up.When determining to have code information (step S405: be), control module 210 code information is decoded (step S406).When the seller information coupling that comprises in the code information of decoding is used to specify the vendor identification information of the company that manages flat information server 1 (step S407: be), the view data that control module 210 will comprise hand-written information is with through the code information of decoding (promptly, vendor identification information, document identification information and comprise the attribute information of condominium building identification information and room number) send to flat information server 1 (step S408) together, and finish this processing.

When nonexistent code information (step S405: not) maybe when there being code information but vendor identification information does not match (step S407: not) during the seller's of management flat information server 1 identification information, for example, control module 210 display messages are on touch pad 241, notify user's vendor identification information not match, and finish this processing.

The vendor identification information of the company of storage administration flat information server 1 in the ROM of multi-function processor 2, or multi-function processor 2 in advance can inquire suitably that flat information server 1 is to obtain vendor identification information.

(the automatic establishment of work order)

Afterwards, the automatic establishment processing of the work order of being undertaken by flat information server 1 will be described with reference to Figure 17.

When the communication unit 120 of flat information server 1 received the view data that comprises code information and hand-written information and send by step S408, control module 110 was determined the whether seller's of the local flat information server 1 of match management identification information (being stored in the identification information in the storage unit 130 in advance) (step S500) of seller's identification informations.When seller's identification information mates (step S500: be), control module 110 reference documents information memory cells 134 are to obtain the application message (step S501) that is associated with document identification information.Afterwards, control module 110 activation are corresponding to the application (work order creation procedure in this case) (step S502) of the application message of obtaining.

On the contrary, when seller's identification information does not match (step S500: not), control module 110 is recorded in journal file etc. and has wrong (step S550) in the processing, and finishes this processing.

Subsequently, according to the work order creation procedure, control module 110 is analyzed the zone that floor plan (predetermined primary importance) wherein is set the view data that receives from multi-function processor 2, and all density bullets that use existing scheme to be extracted in to exist in this zone (circle, triangle, square, star etc.).Notice, control module 110 from the object removal that extracts as noise arbitrarily less than the mark of preliminary dimension.

For the mark of each extraction, control module 110 obtains the positional information (coordinate figure) (step S504) of the representative points (for example, center of gravity) of mark.Afterwards, control module 110 obtains the table of being indicated by the layout information that is associated with the flat type from flat information memory cell 132, and this flat type is specified (step S505) by the condominium building identification information and the room number that comprise in the code information (attribute information) that sends at step S408.In addition, control module 110 is with reference to this table, and obtains about the information (step S506) corresponding to the room in the zone of the representative points that comprises mark.Therefore, can specify the resident to want to check which room, which facility, that is, which room and which facility stand the inspection that the resident wants.

For example, fashionable when being undertaken by " Taro Yamada " Mr. writing about checklist shown in Figure 3 shown in Figure 4 by subscriber identity information A0001 sign, control module 110 is with reference to customer information storage unit 131, and definite Taro Mr. Yamada is the resident in room 708 with condominium building of identification information M001, shown in Fig. 9 A.

In addition, in Fig. 4, when the black circle of extracting 400 is by coordinate (x3, y3), (x4, y4), (x5, y5) and (x6, y6) during the representative points of area surrounded, control module 110 is with reference to the layout information (that is, the table 1 shown in Fig. 9 B) that is associated with condominium building identification information M001 and room number 708, and definite this zone is corresponding to " lavatory ".

In this embodiment, because density bullet indication floor (relation of the correspondence between mark and the facility is stored in the storage unit 130 in advance), the inspection that the resident wants is stood on the floor in control module 110 definite lavatories.

As mentioned above, for the mark of all extractions, control module 110 assigned tags are inserted which zone and which room corresponding with that zone.At last, except " floor " in " lavatory ", also " wall " of " furniture " and " child's living room " in " other facility " in " floor " of appointment " living room ", " kitchen ", " child's room " experiences the inspection that the resident wants.

Control module 110 is analyzed the information of inserting in the zone in the view data of the hand-written information that comprises reception, that place the inspection list information (the predetermined second place), and is extracted in the information of inserting in the tabulation (step S507) of checking.More particularly, control module 110 is with reference to flat information memory cell 132, and obtains the table (can specify this table based on the condominium building identification information and the room number that receive) by the area coordinate information of the inserting indication of the inhabitation type of target condominium building.The graphical symbol that whether has the recognition objective in being defined as showing in table in the zone that control module 110 is determined to define.When determining to have recognition objective in the zone, control module 110 is carried out the operational processes that is associated with zone in this table 1.

To illustrate wherein, for example, corresponding to the zone of check box shown in Figure 3 300 be by coordinate figure (xx1, yy1), (xx1, yy2), (xx2, yy1) and (xx2, yy2) area surrounded, and in this zone, insert the situation of check mark as shown in Figure 4.Control module 110 with reference to by with the table (Table A shown in Fig. 9 B in this case) of the corresponding area coordinate information of the inserting indication of target flat (just, condominium building identification information M001 and room number 708).In the Table A shown in Fig. 9 B, are " check marks " corresponding to " recognition objective " in the zone of check box 300.Therefore, as shown in Figure 4, when control module 110 used any conventional mark identifying schemes to identify the check mark of being inserted by the occupant, control module 110 was determined " floor " elected as defective item, and " spot " is elected as the content of defective.

In addition, will illustrate wherein, for example, as shown in Figure 3 insert space 310 be by coordinate figure (xx3, yy3), (xx3, yy4), (xx4, yy3) and (xx4, yy4) area surrounded, and character " spot in the lavatory " inserted in the space.According to Table A, are " any characters " corresponding to " recognition objective " in the zone of packing space 310.Therefore, identify when inserting as shown in Figure 4 inserted character " spot in the lavatory " in the space 310 when control module 110 uses arbitrarily existing character recognition scheme, control module 110 is determined to insert information item (informative matter) about defective item " floor ".

Control module 110 is extracted in content corresponding to the hand-written information of inserting in the zone of checking list information with aforementioned manner.In example as shown in Figure 4, except above-mentioned information, control module 110 is finally determined " to peel off " the defective content of electing defective item " wall " as, to " break " and elect the defective content of defective item " furniture " as, and " peculiar smell " be elected as the defective content of defective item " whole kitchen (systemkitchen) ".As mentioned above, insert the zone for all, each inserts " recognition objective " and " operational processes " in zone in Table A.

As mentioned above, when finishing the analysis of checking all hand-written informations in the zone of placing in the list information, control module 110 begins to be used to safeguard/keep in repair the establishment processing (step S508) of the work order of subpackage company.

Figure 18 illustrates work order and creates the flow process of handling.It is the facility that request is checked that control module 110 determines to be determined to be in each defective item of selecting in the inspection tabulation of analyzing among the step S507.Therefore, company information storage unit 133 is responsible in control module 110 references, and obtains the responsible company (step S600) of maintenance/maintenance of the facility of request inspection.For example, for room 708, be company for the responsible company of " whole kitchen ", shown in Fig. 9 C by logo information C001 sign by the condominium building of condominium building identification information M001 appointment.

In this embodiment, for some facilities,, can different companies be set according to the room that these facilities are provided such as " floor ", " wall " and " furniture ".When " floor ", " wall " and " furniture " were the facility of request inspection, control module 110 was specified the company of being responsible for for each room corresponding with the position of having arranged each mark that obtains at step S506.

For example, shown in the Table X among Fig. 9 C, and as shown in the responsible company information storage unit 1 33, about " floor ", the company of being responsible for is different for " Western-style room ", " living room ", " lavatory " with " kitchen ".Therefore, control module 110 is determined among the mark that step S506 obtains whether exist in the mark of placing corresponding to the location on " floor ".When being filled in the mark of arranging corresponding to the location on " floor ", control module 110 obtains the room information that mark is positioned at.In the floor level graph region of as shown in Figure 4 checklist, the floor in mark lavatory and the floor in living room the two.Control module 110 reference table X, and specifying the company by logo information C001 sign is the maintenance/maintenance company that is responsible for for the floor in lavatory, and the company that appointment is represented by logo information C002 is maintenance/maintenance company that the floor in living room is responsible for.

Control module 110 obtains in the responsible company that checks each defective item of listing in the tabulation in this mode.Subsequently, for the responsible company that obtains respectively, control module 110 is from extracting about being responsible for the information (step S601) of company the information of step S506 and step S507 (referring to Figure 17) extraction.For example, because the company by logo information C001 sign is responsible for the floor in lavatory, the floor in kitchen and the maintenance/maintenance of whole kitchen, so when when the black that has indication " floor " in the zone of the floor plan of the hand-written information of pre-treatment at lavatory and place, kitchen is circular, control module 110 stays circular and the mark that deletion exists in other zone of black.When the information item determining to exist in the inspection of hand-written information tabulation for " floor " or " whole kitchen ", control module 110 obtains the content of being write.

Based on the information of obtaining at step S601, control module 110 is for each maintenance/maintenance company building work instruction (step S602).For example,, create work order as shown in Figure 5, and, create work order as shown in Figure 6 for company by logo information C002 sign for company by logo information C001 sign.

At this moment, add unique command number (for example, sequence number) to each maintenance/maintenance target facility.Afterwards, turn back to Figure 17, control module 110 in maintenance/maintenance history information memory cell 135 registration command number, be used to specify and have maintenance/the condominium building identification information of the flat of maintenance target facility and room number, the maintenance/title of maintenance target facility, the content of defective and the logo information (step S509) of the responsible responsible company of maintenance/maintenance of maintenances/maintenance target facility.

Subsequently, control module 110 is created mail, and the work order of creating is attached to this mail, and sends this mail to the addresses of items of mail (step S510) by the company of the logo information definition of storage in company information storage unit 137.

(work registration process)

Maintenance/maintenance subpackage company is operationally connected to the end device of network 5, checks the work order of transmission with reference to figure 2 explanation like that as top, and according to this work order execution maintenance/maintenance job.When finishing the work, maintenance/maintenance subpackage company operating terminal device signs in to the flat management that is provided by flat information server 1 via network 5 and supports to use, and select the function (Figure 11 C) of registration work content from the menu screen that shows.Therefore, the registration process of starting working.

Will be with reference to Figure 19 explanation work registration process.End device sends the request of action enrollment screen to flat information server 1 (step S701).Flat information server 1 will send to the terminal (step S702) of the request of making about the information of the entr screen of the registration that enables action.End device shows entr screen (step S703) based on the entr screen information that receives.Based on display screen, maintenance/maintenance subpackage company input service content (step S704).For example, the title of the command number write about work order of input, maintenance/maintenance target facility of being associated with command number, condominium building identification information, room number with flat of maintenances/maintenance target facility, about the maintenance/maintenance job content of maintenance/maintenance target facility execution, when the replacement part replacement manufacturer's title and model and maintenance/maintenance date partly.

When responsible company operating terminal device was imported content to send, the end device request of will registering sent to flat information server 1 (step S705).The control module 110 of flat information server 1 is registered in the action that sends in maintenance/maintenance history information memory cell 135 (step S706) based on the command number that sends.More particularly, search has the record of the command number identical with the command number that sends among the record of control module 110 in being stored in maintenance/maintenance history information memory cell 135, and with the information interpolation that sends with register in the record of this search.

The control module 110 of flat information server 1 will offer building constructor about the register information of specifying flat in response to the request from building constructor.More particularly, when building constructor uses from the end device visit flat management network enabled that is connected to network 5, and during the command number of assigned work instruction, control module 110 is read the action that is associated with command number from maintenance/maintenance history information memory cell 135, and the action of reading is sent to the end device of the request of making.

At this moment, when finishing the work, on the screen of end device, show action.On the contrary, when going back unfinished work, registration work content in maintenance/maintenance history information memory cell 135 does not show action on the screen of end device.

Attention can be stored the information about the maintenance/maintenance job of the flat of whether finishing the occupant in maintenance/maintenance history information memory cell 135, and the occupant can check this information.Therefore, even without all finishing maintenance/maintenance job, the occupant also can check the maintenance/maintenance job of the flat of whether finishing the occupant.

As mentioned above, according to this embodiment, create the checklist that is used for flat automatically by specifying flat.The occupant of flat prints checklist, and by the hand-written information of inserting the facility of checking about request, and make multi-function processor read hand-written information.Afterwards, building work is instructed automatically, and the work order of creating is sent to the responsible company of maintenance/maintenance of being responsible for maintenance/maintenance.

Therefore, can reduce building constructor and create checklist, or create the work load that is used to the work order safeguarding/keep in repair.Because reduce the required time of this work, insert checklist is carried out maintenance/maintenance job to reality time so shorten from the occupant.In addition, because the occupant can oneself use 2 pairs of building constructors of multi-function processor transmission/receiving check list at one's leisure at him, so not free restriction.For building constructor and management company, do not need to guarantee to receive/collect the manpower of checklist, make it possible to save labor cost.This also is of value to the elderly that is unfamiliar with computing machine by inserting checklist simply and make multi-function processor 2 read checklist, and enjoys after sale service.

Embodiments of the invention have been described above, but can have changed in a variety of forms and revise the present invention, and embodiments of the invention are not limited to previous embodiment.

For example, can in maintenance/maintenance history information memory cell 135, finish target date by writing task.In this case, when receiving work order, maintenance/maintenance is responsible for company's registration work in maintenance/maintenance history information memory cell 135 and is finished target date.When building constructor during with reference to maintenance/maintenance history information memory cell 135, if go back unfinished work (that is, if do not store job information in maintenance/maintenance history information memory cell 135), then finishes target date with demonstration work based on command number.

In addition, according to this embodiment, provide the buyer and be the occupant's of condominium building flat the explanation of situation, but prospective buyer gives the lease (loan) that the 3rd people lives the unit.In this case, can allow management company to print checklist from multi-function processor 2 rather than buyer.More particularly, when flat information server 1 determines that the user ID indication of login in the time will using the flat management to support to use belongs to the user of management company, allow this user to print the checklist of creating for by the condominium building flat of management company's management.Management company gives leaseholder with the checklist of printing, and makes leaseholder insert checklist.Management company, rather than buyer receive the checklist of having inserted from leaseholder, and make multi-function processor 2 read checklist.

The kind of after sale service is not limited to examination and maintenance/maintenance.For example, based on the maintenance/maintenance history that periodically is stored in maintenance/maintenance history information memory cell 135, flat information server 1 can be created the service that bundlees with building constructor the tabulation of company for the available service of each occupant of the flat of registration on flat Administrative Support System processing 10 is provided.

More particularly, control module 110 reference maintenance/maintenance history information memory cells 135 when flat information server 1, and determine that resident for flat has stored and wherein carry out for when the flat of the maintenance/maintenance of the peculiar smell in kitchen or the spot on wall, control module 110 can be created application table as inserting list (fill-in sheet), be used for to the special cleaning service or the house cleaning service request service (referring to Figure 20) in the kitchen of building constructor binding.Here, suppose flat information server 1 is stored in advance provides company about the service relevant with each facility information.Want occupant's print application form of serving, and the check box of the service that final election is wanted corresponding to the occupant in tabulation, and make multi-function processor 2 read this application table.

Similar inspection tabulation except the vendor identification information and document identification information that are used for application table, is printed on application table and is comprised the condominium building identification information that is used to specify the flat that application table wherein is provided and the code information of room number.Multi-function processor 2 extracts hand-written information and code information by the process identical with process from step S401 to step S408.Flat information server 1 application program that storage in advance is used to identify the document identification information of application table and is used to handle application table in document information storage unit 134 with being relative to each other connection.

When flat information server 1 when multi-function processor 2 receives code informations and hand-written information, flat information server 1 activates the application that is associated with document identification information, hand-written information is delivered to this application, and is extracted in the information of inserting on the application table by the process identical with step S507.Here, suppose that flat information server 1 has the area coordinate information of inserting that is used for application table.Flat information server 1 carry out with from step S508 to the identical processing of the processing of step S510, establishment provides the instruction of the service of final election, and instruction is sent to the company that this service is provided.Need in advance in flat information server 1 stores service content, the information that company is associated be provided and serve the contact details that company is provided with service.Use is included in the code information of inserting in single in this mode and makes and can use multi-function processor 2 that multiple after sale service about flat is provided.

According to previous embodiment, in inserting list, fill in the function that information needed is utilized to be provided by flat information server 1 by the resident's grade that allows the condominium building.But,, can fill in the input of carrying out all required information of function that utilization provides by flat information server 1 in single thereon by printing based on inserting of the image of the code information that comprises document identification information except this mode.For example, in the aforementioned embodiment, maintenance/maintenance subpackage company uses end device visit flat information server 1, and registration maintenance/maintenance job content, but can the code information that comprise document identification information be provided and be used for the space of inserting of the action corresponding to Fig. 5 and work order shown in Figure 6, and can allow maintenance/maintenance company in inserting the space, to insert action with each inspection item.

In this case, flat information server 1 is relative to each other in document information storage unit 134, and the storage in advance of connection ground is used to identify the document identification information of work order and the application program of the instruction that is used to deal with the work.In addition, flat information server 1 is stored in the area coordinate information about registering user wherein can insert the zone of information in work order the information of table of coordinate in advance inserting of flat information memory cell 132 places.

When maintenance/maintenance company inserted action and make that multi-function processor 2 reads action, flat information server 1 activated the application that is associated with document identification information.By moving this application, flat information server 1 based on hand-written information with reference in flat information server 132 by the table of inserting the indication of area coordinate information, and be extracted in the information of inserting in the work order by the process identical with step S507.Afterwards, flat information server 1 is stored the information of extracting in maintenance/maintenance history information memory cell 135 by the process identical with step S706.

The flat Administrative Support System processing 10 of previous embodiment not only can be applicable to condominium, also can be applicable to a unit family (one-unit home) to support its management.In other words, for a unit family, can create checklist or work order automatically.

In the aforementioned embodiment, the control program that provides the control program that wherein will be used for flat information server 1 and be used for multi-function processor 2 is stored in the explanation of the situation of separately storage unit etc. in advance.But, can in recording medium, store this control program, such as floppy disk, CD-ROM (compact disk ROM (read-only memory)), DVD (digital multi-purpose disk), MO (magneto-optic disk) or USB storage, and can distribute this control program.In this case, flat information server 1 or multi-function processor 2 have the reader device that is used for this recording medium, the recording medium reading control program of from reader device, loading, and carry out the control program that reads.

Can be in the dish device of network at the reservation service apparatus storage control program, and can download to flat information server or multi-function processor.In addition, can carry out aforementioned processing by activating and operating in the program that transmits on the communication network.

CPU by executive routine realizes that flat information server 1 is optional, and can be realized by specialized hardware (exclusive hardware).

Under the situation that does not break away from broad spirit of the present invention and scope, can make various embodiments and change to the present invention.The foregoing description is intended to illustrate the present invention, and does not limit the scope of the invention.Scope of the present invention is shown in appended claim rather than embodiment.In the intention of the equivalence of claim of the present invention and the multiple modification of in claim, making be considered to be in the scope of the present invention.

This application is based on the Japanese patent application No.2008-072334 that submits and comprise instructions, claim, accompanying drawing and summary on May 19th, 2008 to.Above-mentioned Japanese patent application open is included in this and integral body as a reference fully.

Claims

1. a flat Administrative Support System processing comprises multi-function processor and server, and this server is provided for single composition information of inserting of flat management to multi-function processor, and wherein:

Described composition information comprises code information;

Described multi-function processor comprises

Information transmission unit, it sends code information and the hand-written information of extracting when satisfying the scheduled transmission condition; And

Described server comprises:

2. flat Administrative Support System processing according to claim 1, wherein,

Described code information comprises the vendor identification information of the management company that is used to specify server, and

Under the situation of the condition of the seller's of the management company of the vendor identification information matches given server that described information transmission unit comprises identification information, send code information and the hand-written information extracted in satisfying the code information that is received by receiving element.

3. flat Administrative Support System processing according to claim 1, wherein,

Described server further comprises is responsible for the company information storage unit, its each facility, the logo information that is used to specify the company that the maintenance/maintenance of facility is responsible for and the contact details of responsible company for the connection ground storage flat that is relative to each other through each managed flat, and

Described processing unit determines based on code information that receives and hand-written information whether hand-written information comprises the information of the facility of indicating the needs inspection of having inserted in specific flat, and when determining to comprise this information, management is supported to handle as flat, based on the facility that needs in the hand-written information appointment flat to check, be responsible for the identification information of company of the maintenance/maintenance of the facility that the needs of appointment check from being responsible for the search of company information storage unit, establishment needs the work order of the facility of inspection to the responsible company indication inspection by the logo message identification that searches, and work order is sent in the contact details of the company of being responsible for.

4. flat Administrative Support System processing according to claim 3, wherein

Described server further comprises maintenance/maintenance history information memory cell, and it is responsible for the action that company carries out according to work order for storing by maintenance/maintenance through each managed flat, and

Described processing unit determines based on code information that receives and hand-written information whether hand-written information comprises that indication is filled in the information of the maintenance/maintenance job content of flat, and when determining to comprise this information, management is supported to handle as flat, be extracted in the maintenance/maintenance job content of flat based on hand-written information, and in maintenance/maintenance history information memory cell, store the information of extracting.

5. flat Administrative Support System processing according to claim 1, wherein

Described server further comprises:

6. flat Administrative Support System processing according to claim 5, wherein

Comprise the floor plan information of flat and check list information about the information of flat, and

With insert print on single based on floor plan information and check list information flat floor plan and come contexture information about the mode of the inspection tabulation of flat.

7. flat management support method, it is carried out by multi-function processor and server, and this server is provided for single composition information of inserting of flat management to multi-function processor, wherein:

Described composition information comprises code information; And

Described method comprises:

Printing step receives the information of forming by the server establishment, and uses multi-function processor to print based on composition information and insert list;

Read step, use that multi-function processor reads printing and write character or graphical symbol thereon insert list;

The sense information analytical procedure is analyzed the information that reads of using multi-function processor to read, and uses multi-function processor from reading the information extraction code information and comprising character or the hand-written information of graphical symbol; With

The information transmission step uses multi-function processor to send code information and the hand-written information of extracting when satisfying the scheduled transmission condition;

Receiving step uses server to receive code information and hand-written information from multi-function processor; With

Treatment step is supported to handle based on the code information of using server to receive and the predetermined flat management of hand-written information execution.

8. computer readable recording medium storing program for performing, its storage allows the program of computing machine as server, and this server is provided for single composition information of inserting of flat management to multi-function processor, wherein:

Described composition information comprises code information; And

Described server comprises:

Receiving element, it receives code information and hand-written information from multi-function processor, wherein this code information be included in by inserting of providing of multi-function processor single in, and hand-written information is about inserting the character that writes on single or the information of graphical symbol; With

9. computer readable recording medium storing program for performing, its storage allows the program of computing machine as multi-function processor, wherein is provided for single composition information of inserting of flat management from server to this multifunctional processor, wherein:

Described composition information comprises code information;

Described multi-function processor comprises:

10. server, it is provided for the server of inserting single composition information of flat management to multifunctional processor, wherein

Described composition information comprises code information; And

Described server comprises:

Receiving element, it receives code information and hand-written information from multi-function processor, wherein this code information be included in be provided for inserting of multi-function processor single in, and hand-written information is about inserting the character that writes on single or the information of graphical symbol; With

11. a multi-function processor, it is connected to server, and this server is provided for single composition information of inserting of flat management, wherein

Described composition information comprises code information;

Described multi-function processor comprises: